ENVIRONMENTAL QUALITY. ENERGY. ITS THE AIR YOU BREATHE. everyone is talking about it. Occupant Engagement. 2014/15 Energy 201 Campaign Report

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1 ENVIRONMENTAL QUALITY. ENERGY. ITS THE AIR YOU BREATHE. everyone is talking about it Occupant Engagement 2014/15 Energy 201 Campaign Report JUNE 2015

2 buildings don t use energy people do 2 TDC 2014/15 Energy 201 Campaign Report

3 small acts + 21,000 building occupants = BIG IMPACT to collectively reduce energy consumption TDC 2014/15 Energy 201 Campaign Report 3

4 VISION TD CENTRE S VISION Toronto-Dominion Centre (TD Centre) is the real life story of a workplace community with a promise to innovation in sustainability; a pledge to be a model of real estate in Canada and beyond. Unlike other properties that are making claims, TD Centre is investing in and executing programs and initiatives that support sustainability and environmental stewardship within TD Centre community. It is about a vision of a future that is reliable, responsive and environmentally sustainable every day. Green at TD Centre is about doing and making things happen. Green leadership at TD Centre is ingrained in the fabric of all we do activities, culture and behaviours, each and every day. It is about operations and practices that contribute to a high performing property for a continued sustainable future. It s about building sustainability together. 4 TDC 2014/15 Energy 201 Campaign Report

5 GREEN COUNCIL OVERVIEW GREEN COUNCIL OVERVIEW In February 2010 TD Centre deployed a well-planned and comprehensive program for occupant engagement aimed at aligning the sustainability of the entire community and promoting behavioural decisions that would drive conservational results. As a vehicle for occupant engagement, the TD Centre set up a Green Council made up of tenant representatives appointed by their organizations executive leadership. The Green Council acts as the advisory group for developing and driving the engagement program, holistically linking and acting as a catalyst for sustainability at TD Centre. Five years later, the Green Council continues to meet quarterly to discuss successes, and collaborate on the development of future campaigns and initiatives. The TDC Green Council s mission statement is... To act as the catalyst for change to sustainable green practices and green consciousness at the TD Centre working towards a vision for a future that is reliable, responsive and environmentally sustainable every day. TDC 2014/15 Energy 201 Campaign Report 5

6 OCCUPANT ENGAGEMENT OVERVIEW OCCUPANT ENGAGEMENT OVERVIEW When it comes to occupying a building, it is essential to engage all building occupants in a meaningful and comprehensive manner. True engagement results in purposeful action which is the outcome of collaborative efforts that align and ultimately inspire occupants to adopt conservational behaviours, and use the building in a way that is sensitive to its high performance intentions and attributes. True engagement is about activation of the collective to realize environmental and performance goals, and inspire action in occupants that goes beyond needs or expectations. TD Centre s occupant engagement strategy is designed for effectiveness and is supported for the long-term, not just a quick run. Strategies should include a comprehensive host of tools which include communications but are not dependent on communications alone. Program delivery is guided by a vision that inspires and can be adopted personally by tenants and their employees. For many landlords, bringing tenants together and giving them a say in building operations can be daunting. But for Cadillac Fairview, tenants are key to driving sustainability. TD Centre s Green Council acts as the advisory group for developing and driving the engagement program, holistically linking and acting as the catalyst for sustainability. Engagement campaigns are developed, supported and executed with the participation of Green Council members and serve as the impetus for building awareness, educating and acting as the vehicle for change. 6 TDC 2014/15 Energy 201 Campaign Report

7 CAMPAIGN OVERVIEW ENERGY 201 CAMPAIGN OVERVIEW The Energy 201 Campaign is the fourth campaign to be rolled out at TD Centre as part of the Occupant Engagement Program. This campaign works to continue supporting energy efficiency at TD Centre by building on initiatives and behaviours introduced during the Energy 101 Campaign. The Energy 201 Campaign focused on understanding energy use, reducing operational costs and engaging in behaviours that support reductions in energy use. The campaign provided participants with tools to reduce energy use within their office and encouraged occupants to change one habit related to energy use behaviour. Cadillac Fairview also undertook one energy reduction project. The Campaign was launched in September 2014 with initiatives rolling out over the course of seven months. The following diagram provides an overview of landlord, tenant and occupant initiatives that were deployed. Overview of the 2014/15 Energy 201 Campaign Midnight Plug & Lighting Load Audit Stairwell Lighting Upgrades Delamping LANDLORD Occupancy Sensors Turn Off Desk Lights Energy Use Monitoring & Electronics Mystery Audit TENANT OCCUPANT Turn Off Moving Screensavers Reduce Plug Loads Unplug Cell Phone Chargers TDC 2014/15 Energy 201 Campaign Report 7

8 INITIATIVES & OUTCOMES The following overview of the Energy 201 Campaign initiatives, measurements and outcomes summarizes the many ways TD Centre s tenant companies participated and how Cadillac Fairview, in collaboration with tenants, raised awareness of energy use at TD Centre. STAIRWELL LIGHTING UPGRADES LANDLORD initiative Previously, lighting in TD Centre stairwells was on 24 hours a day, 7 days a week. This meant that lighting was left on continuously, regardless of whether the stairwells were occupied or not. In its pursuit of energy efficiency, Cadillac Fairview identified stairwell lighting as a great opportunity for energy savings that could be realized through upgrades. The stairwell lighting upgrades began in July 2014 and were completed in November Existing lights were replaced with more efficient lights that are now controlled by occupancy sensors. The added occupancy sensors work by turning lights down to a 20% lighting level when stairwells are not occupied. When the sensors pick up motion of a person entering the stairwell, lights are immediately adjusted to full brightness. This upgrade has resulted in a 74% reduction in energy use associated with stairwell lighting resulting in an annual savings 610,400 kwh. 8 TDC 2014/15 Energy 201 Campaign Report

9 INITIATIVES & OUTCOMES (CONTINUED) MIDNIGHT PLUG & LIGHTING LOAD AUDIT LANDLORD initiative In an effort to provide tenants with an opportunity to reduce energy use in their offices, Cadillac Fairview offered all TD Centre organizations with a complimentary plug and lighting load audit, called a Midnight Audit. The Midnight Audit was completed by an external consultant and took place after regular business hours. The purpose was to identify energy saving opportunities by assessing the following: Lighting controls and types Lighting levels Lighting hours Identification of desk or office equipment left on/plugged in overnight Upon completion of audits, participating tenants received tenant specific reports with audit findings and energy saving recommendations. Tenants were encouraged to review these recommendations and implement as feasible. Midnight Audits were performed in 22 tenancies. The most common energy saving opportunities identified included: Ensuring business electronics (computers and monitors) were turned off during non-business hours Installing occupancy sensors on lighting Reducing lighting in overlit areas Upgrading lighting to more efficient options Aligning lighting schedules with business operating hours Midnight Audits identified ECMs (Energy Conservation Measures) with a potential electricity savings of 465,000 kwh/year. Of the identified savings, 44% could be achieved through simple behavioural changes, such as shutting down personal equipment. Implementation of many of the ECMs identified can be supported using the resources included in this campaign. Following the Midnight Audit, KingSett Capital distributed its results to senior leadership. Upon review, senior leadership identified a number of opportunities of interest, and intends to explore plug and lighting load ECMs further. TDC 2014/15 Energy 201 Campaign Report 9

10 INITIATIVES & OUTCOMES (CONTINUED) DELAMPING LANDLORD initiative Many offices are equipped with more overhead lighting fixtures than needed for adequate illumination. Since lighting accounts for almost half (44%) of the entire electricity demand in commercial buildings, Cadillac Fairview saw an opportunity to reduce wasted energy in office space by supporting tenants in removing excess lighting through delamping. Delamping involves the strategic removal of select light bulbs and/or fixtures in areas that are found to be over lit. The process of delamping does not lower overall visibility in these areas, but rather corrects over illumination and can lead to increased occupant comfort. To support tenants, Cadillac Fairview provided a toolkit containing information and resources to support participation in the Delamping initiative, including: Overview of the delamping process and FAQs Business case for delamping Case study of a tenant who implemented a similar initiative Energy savings calculator TD Bank Group delamped their tenancy in efforts to obtain optimal lighting levels as a part of an overall energy savings initiative. During the delamping process, TD Bank Group engaged employees through ongoing communication and open dialogue to encourage feedback. With the support of engineering professionals, lighting was removed in over-lit areas of the office, and was adjusted according to employee comfort. The lights were then capped with covers designed specifically for TD Centre fixtures. Delamping allowed TD Bank to make significant energy cost savings while also ensuring optimal lighting conditions in their office space. TENANT OPPORTUNITY To learn more about delamping and to find out whether this opportunity is right for your office, contact your Cadillac Fairview Tenant Relations Representative. 10 TDC 2014/15 Energy 201 Campaign Report

11 INITIATIVES & OUTCOMES (CONTINUED) OCCUPANCY SENSORS TENANT initiative In offices that use traditional light switches, lights are turned on and often remain on for the entire day regardless of whether they are actually being used. This unnecessary lighting is responsible for a lot of wasted energy and offers a great opportunity for energy reduction through the installation of occupancy sensors. By turning lights on when movement is detected and automatically turning lights off when a space remains vacant, occupancy sensors control lighting so output only occurs when spaces are occupied. Tenants were provided an Occupancy Sensor Toolkit with information and instructions on installing occupancy sensors, including: Overview of the installation process Tools to assist with decision making, including Energy Savings Calculators and available incentives Case study of a tenant who implemented a similar initiative Communications Presentation to educate employees on purpose and functioning of occupancy sensors TD Bank Group, EY, KingSett Capital, AGF, Dentons and Torys already have occupancy sensors installed throughout most of their tenancies. EY installed occupancy sensors throughout its multiple floors at TD Centre as a means to reduce energy costs and cut overall consumption. In efforts to minimize disruptions to the officesoccupancy sensors were installed overnight. EY employees received an internal notification to keep them informed of the initiative and impacts to EY. The EY occupancy sensor upgrade saw a full payback within 18 months! As a part of its overall environmental strategy, TD Bank Group has installed occupancy sensors throughout most of its tenancy at TD Centre. For TD Bank Group, installing occupancy sensors is an energy conservation measure that is simply the right thing to do, beyond the financial savings. TDC 2014/15 Energy 201 Campaign Report 11

12 INITIATIVES & OUTCOMES (CONTINUED) ENERGY USE MONITORING TENANT initiative Energy monitoring allows for energy consumption to be tracked and analyzed, and can lead to the identification of energy use reduction opportunities. TD Centre offers all tenants access to an interactive online energy management tool called TD Centre Energy Portal. The energy portal allows tenants to view their real-time energy consumption which is measured by individual tenant sub-meters. In efforts to enhance usage and value of the energy portal, Cadillac Fairview sought to make improvements to the tool and increase awareness of its capabilities. The first step included a brainstorming session with tenants. EY, King- Sett Capital and TD Bank Group attended the brainstorming session and contributed valuable feedback and suggestions. The developers of the energy portal also attended this session, and the feedback is now being used to guide existing operations and future updates. Tenants were provided with an energy portal informational toolkit which contained the following resources: Overview of Energy Portal and its capabilities Instructions on using the Energy Portal Training sessions on using the Energy Portal are being redeployed to interested tenants. TENANT OPPORTUNITY If you are interested in monitoring your organization s energy consumption, contact Tenant Relations to obtain your log-in credentials, training materials and all you need to help get you started with the Energy Portal. 12 TDC 2014/15 Energy 201 Campaign Report

13 INITIATIVES & OUTCOMES (CONTINUED) ELECTRONICS MYSTERY AUDIT TENANT initiative In addition to the Energy Midnight Audits, Cadillac Fairview provided tenants with a toolkit to engage employees in conducting their own Electronics Mystery Audit. The goal of the Electronics Mystery Audit was to help organizations identify simple opportunities for energy saving opportunities with desk lights, computer monitors and cell phone chargers that were left on or plugged in over night. This comprehensive package provided tenant organizations with everything they needed to engage their own staff in conservational behaviour and included: Step by step instructions Sample communications for distribution to leadership, audit team and employees Prompt cards that provided the employees with feedback on their specific conservational efforts Audit tracking tool Communications to promote behaviours Energy use and cost calculator Tenant organizations that undertook their own Electronics Mystery Audit were encouraged to conduct the audit after hours with no notification to employees in the work spaces being audited. Once audits were completed, tenant organizations were asked to distribute communications to audited employees as well as posting provided posters and animations promoting the turn OFF behaviour. Tenant organizations were then asked to re-audit a month later to understand if any changes in behaviour had occurred. Those employees that received a Yes! card during both audits were eligible to enter into a draw to win a Nest Smart thermostat. Fogler, Rubinoff conducted their own Electronics Mystery Audit on three floors of their tenancy. Tracking desk lights, computer monitors and cell phone chargers that were left on and plugged in overnight, Fogler, Rubinoff s audit revealed excellent results. Relatively few electronics were left on in both the first and second audit, proving that many of Fogler, Rubinoff s employees are powering down and/or unplugging electronics at the end of the day, exhibiting great energy conservation behaviour. TDC 2014/15 Energy 201 Campaign Report 13

14 INITIATIVES & OUTCOMES (CONTINUED) REDUCED PLUG LOADS TENANT initiative Electronic equipment that is plugged in draws and consumes energy continuously, even when not in use. This energy draw is known as standby power, sometimes referred to as phantom or vampire power. Many office electronics remain plugged in at all times, providing an opportunity for tenants to reduce energy use associated with phantom power draw. To support the reduction of phantom loads, tenants were encouraged to utilize specific energy management tools and promote behavioural changes around unplugging devices when not in use. To support this, tenants were provided with the following tools: Business case for unplugging unused electronics Information on electronics that commonly use standby power Information on reducing phantom loads Energy savings calculator Communications to promote behaviours The energy use impacts caused by phantom loads were communicated through a creative lobby installation that highlighted energy draw statistics and promoted behavioural changes. TENANT OPPORTUNITY For the Plug Load Reduction Toolkit and information on energy reduction opportunities contact your Cadillac Fairview Tenant Relations Representative. 14 TDC 2014/15 Energy 201 Campaign Report

15 INITIATIVES & OUTCOMES (CONTINUED) OCCUPANT BEHAVIOURS OCCUPANT initiative With 21,000 people working in the TD Centre, every occupant s actions can have a significant contribution to energy use. Specific occupant behaviours were promoted through lobby posters, communications, animated graphics displayed in elevator monitors, lobby installations, newsletters and, within tenant organizations. Behaviours that were promoted as a part of the Energy 201 Campaign were: Turn off desk light Turn off moving screensaver Unplug cellphones when they are done charging Tenants who posted and distributed provided materials included: Torys posted on their intranet site and in common areas of the office. KingSett Capital included information on the three behaviours in an that was distributed to employees. Birch Hill posted in the office lunch room and select locations within the office space. AGF posted on their internal website. TD Bank Group posted on their internal social media platform. EY included a write-up on each of the three behaviours in a daily news alert that was distributed to EY employees at the TD Centre. Fogler, Rubinoff posted during the Electronics Mystery Audit. In addition to the three occupant behaviours promoted as a part of the Energy 201 Campaign, Cadillac Fairview has posted communications on building entrance swing doors during weather swings of extreme heat and cold. The communications remind occupants to choose revolving doors to help minimize energy use for heat and cooling. TDC 2014/15 Energy 201 Campaign Report 15

16 CAMPAIGN SUMMARY ENERGY 201 CAMPAIGN SUMMARY The Energy 201 campaign was designed to provide Cadillac Fairview, TDC tenant organizations and TD Centre occupants with opportunities for collective energy savings. Energy 201 Campaign achievements included: Cadillac Fairview s Stairwell Lighting Upgrade resulted in a savings of 610,400 kwh annually. 22 Midnight Audits were conducted which identified 456,000 kwh of energy saving opportunities. Fogler, Rubinoff conducted an Electronics Mystery Audit that enhanced employees understanding of energy use recognized employees who demonstrated energy-saving behaviours. TD Bank Group, EY and KingSett Capital attended a brainstorming session to provide feedback and make recommendations for future change, and are among the tenants who use the Energy Portal to track and manage energy consumption. TD Bank Group, EY, KingSett Capital, AGF, Birch Hill, Fogler, Rubinoff and Torys posted behavioural communications in their office and distributed communications electronically. An impactful lobby installation in TD Centre lobbies raised awareness of phantom power and encouraged occupants to unplug and turn off unused electronics to save energy. Initiatives undertaken together can significantly improve overall energy efficiency. Overall, energy reduction efforts by TD Centre and its tenants have resulted in a savings of 6,600,800 ekwh in comparison to the previous year. This report contains case studies of energy initiatives that were reported to Cadillac Fairview by tenants. Any omission of tenant efforts is unintended and should be brought to the attention of Cadillac Fairview. 16 TDC 2014/15 Energy 201 Campaign Report

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