New System Launch. Blue shading indicates new updates. Current High-Priority Issues as of 3/27/15. Ref Issue / Question Solution Training Status

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1 Blue shading indicates new updates New System Launch Current High-Priority Issues as of 3/27/15 Ref Issue / Question Solution Training Status 1 User unable to add New Consultants in Host Rewards Working as intended, for now * To enter New Consultants, you must complete that process outside of the Host Reward event and then add them to the Event. * For additional training, please visit My Resources > Arbonne University > Systems Training > Course 5 - My Events * When leaving a Shopping Bag with items in it be sure you return to the identical order type so that your previous Shopping Bag is displayed 2 Shopping bag is empty after previously logging out with products in bag Adding enhancement that will display previous Shopping Bag when logging back into system * For example, if you are placing a Catalog Shop order you must go back into the Catalog Shop to display your Shopping Bag for that order Shopping Bag enhancement date is TBD 3 UK orders from the Jersey region are incorrectly being charged VAT 4 Order receipts are not being received by Consultants Short-Term Solution: Refund VAT * Solution being researched * Initial examples indicate that receipts are being sent to the address on file which is "bad_ @arbonne.com" address * For additional training, please visit My Resources > Arbonne University > Systems Training > Course 4 - Registration and Shopping Please ensure that all Preferred Clients and Clients have an updated, unique address on file that is not duplicated Researching Long-Term Solution Researching ability for Consultants to change without Customer Support * All credit card transactions require the CVV * This is the additional code printed on the front or back of a credit card and used to ensure that only the actual holder of the card is placing the order and it is not a fraudulent transaction; You must obtain and enter this information for the order to process 5 Guidance regarding use and storage of credit card information including CVV numbers Orders are not being processed because there is not a CVV code or the code is inaccurate for the credit card submitted * If you are obtaining credit card information from your presentation guests or clients, in person, you must use an official Arbonne receipt and provide a copy to the purchaser * Never store other people's credit card information, including CVV; After you have completed the order, remove this information from the copy of the receipts that you retain for your records - i.e. black out with permanent ink so it is illegible or cut out 6 Host Rewards Cross Border sponsoring issue in which newly registered guest ID's for event reflect the Host's country rather than their actual country Researching Solution

2 7 Unable to place order, through the Order Summary tab, because system is querying the Recruiter CID rather than the Sponsor CID 8 Replacement orders, placed outside of a Host Rewards event, give erroneous warning that Host Rewards event will be closed with order submission Disregard error message as event will not actually close even though warning message is displayed Grow Strong voucher not displaying in online savings wallet Consultant Maintenance (aka "12 in 12") is calculating volume incorrectly name is not parsing correctly in Order Status s Researching Solution Researching Solution Correct to have full name display 12 Delay in fix for incorrect sponsors Working to improve the speed and process Preferred Advantage Rewards redeemed and QV earned on Host Rewards 50% discounted items and Free Gift Will Call Order Confirmation requires update to clearly identify that order has been received rather than being available for pick-up Correct QV Correct copy on Training Update: We will not be removing the QV that was incorrectly added to accounts for Free Gifts for PCs and Consultants. These values are no longer being added but they will not be removed for the month of March. Enjoy! Estimated Fix - March 30th Estimated Fix - March 30th Estimated Fix - March 27th - progress on this issue and the team is working throughout the weekend to correct and get all adjustments made. Fixed - please see training note Estimated Fix - March 30th 15 Zero QV Orders displaying in Order details and other reports. Research and ensure that QV is being calculated and distributed correctly. Training Update: In many cases, the orders that are showing 0 QV are showing so because there should not be QV for the Consulltant on that Order. An example of that would be if Consultant A places an order under an eent for Consultatn B. Consultat B will see that order in his/her history but that QV is actally going to Consultant A (as it should). The host will still get the host credit but the Consultant B should not get the QV. We also discovered another issue with the Ship Now feature in Host Rewards. Orders that were shippped ahead were not showing the QV reflected in the details. This is being corrected and updated in the next few days. Estimated Fix - March 28th 16 AIT Tracker not updating DM information Correct to update. Corrected for all but one scenario. When a DM promotes out another DM and that promoted-out DM promotes to AM, the carry-with volume is lost on the tracker. Still working to correct but all other situations are accurate. Estimated Fix - March 31st 17 AU - Obtaining Server Error message when My Events is clicked Estimated Fix - TBD 18 The Citrus Energy Fizz Sticks (2077) and Pom Energy Fizz Sticks (2079) are not displaying in the 125/25 Correct to include Fix in place - testing to ensure in all countries. 19 UK - Preferred Client displaying cooling off period which is only applicable to Consultants Newly Resolved Issues Ref Issue / Question Issue Resolved 1 US- ASVP sub skus not charged or taxed March 27th

3 2 address saving with a trailing space 3 Global - Free Gift value being added to total order QV volume, visible in webstats 4 Server Error and Replacements - Active Consultant and Preferred Client cannot place order- Shows user does not exist 5 Consultant Starter Kit order shows under the Sponsor's Personal orders with QV earned for the Sponsor 6 CA - New Consultant order displays Consultant's QV as PQV for her sponsor 7 New Preferred Client does not appear in Sponsor's Team Details 8 Tax is incorrectly calculating for a Consultant 9 CA - New Preferred Client registered but appears as a Client 10 QV earned on Host Rewards 50% discounted items and Free Gift 11 Review Failed s 12 Courtesy Voucher - full voucher amount is applying to the order 13 US - Order with only PC renewal is charging a shipping fee 14 AUS - Preferred Client Starter Kit charging $15 Shipping Fee 15 Client is unable t have order placed 16 Missing Preferred Client volume - Displays in order and upline QV, but not for the actual Preferred Client 17 Manual Renewals entered by Consultant is not autogenerating the renewal gift voucher 18 Team details not accurate 19 All new promotions are showing odd volume at different levels 20 ASVP Packs with restricted items should not be allowed for expedited shipping 21 Adding field to search criteria for Consultant Maintenance 22 New Preferred Client registration displays under sponsor's CID. 23 Team Details > Group Volume: 2nd generation Consultant volume missing for March 24 Order Confirmation update needed 25 In Team Details > Group Volume, 2nd Generation Consultant volume is not displaying for March 26 Strong Start Tracker is listing both Grandfathered Tracker and New System Tracker and with different QV values 27 Host Events Completed guest order not applying volume to event total 28 New Consultant displaying as inactive 29 UK Clients inocrrectly signed up under an American ID and sponsor instead of UK ID 30 Unable to close a Host Rewards event due to tax error 31 New Client sign up not assigned to a Consultant 32 Change Oracle part numbers for the US Fizz Sticks to match the catalogue part numbers in all Packs 33 Team Details report not exporting to Excel correctly

4 34 Team Details report missing start dates, anniversary months, and full addresses 35 Missing volume from past months 36 Confusion in selecting BEST categories, in "Contact US", on Arbonne.com 37 Consultant replacement Host Reward's order is not taxing correctly 38 When new Preferred Client is registered in Host Rewards, with only the Preferred Client Starter Kit in their shopping bag, they receive a message that certain products are not available As part of the backorder cancellation process, an is incorrectly being sent to Consultant requesting return of product that was never shipped Single catalog showing as backordered for all new Preferred Client orders in Host Rewards Poland - Two separate orders display duplicate order reference UK - Host Rewards guest, order, and credit card cannot be removed which is preventing event from being closed Incorrect QV displaying in Dashboard for Host Reward orders UK - Personal Order Volume is displaying a different volume than what is displayed on the Consultant's dashboard Unable to remove previous Foundation donation from Event order which is preventing event from being closed Online instructions for using Genius (Item 4317) are missing the last two steps Products which are no longer available are still displaying when using magnifying glass UK - Host Rewards orders disappearing and/or going blank after submittal RMA Letters - Deactivating all RMA letters until further notice 50 Issue with accuracy of Performance Account balances 51 Unable to proceed beyond the "Set Up Password" step 52 AU - Online renewal process for Preferred Clients is charging a $10 shipping fee 53 Correction to Sleep Well Spray description 54 In Host Rewards the Preferred Client registration SKU is set to Autoship with a 30 Day frequency 55 Please hide Genealogy - My Team > Graphical Genealogy 56 For CA French Consultants, the 50% product, offered as part of Host Rewards, is displaying as a PWP product 57 Welcome Letter not being received by Consultants and Preferred Clients 58 US link expiring before the 72 hour maximum time limit 59 Host Reward order emptied and incorrectly transferred to the Shop Online cart 60 The SuccessLine Volume and New Consultant count is missing at the consultant level in Group Volume, History and Business Details 61 Ship Now Orders QV not adding to Total Event QV March 22nd

5 62 Orders associated with the Event ID do not show that they were placed in the Event March 22nd 63 Host Rewards Free Gift is not displaying on Rewards Program screen 64 Renewal gift $15 Voucher not displaying correctly online 65 Global - 20% discount on PC Registration Fee 66 Events Host only offered one Free gift instead of two gifts 67 Credit Card link timing out in less than 4 days 68 Error message received when trying to complete a manual renewal for Consultant or Preferred Client 69 ASVP availability issue 70 When Consultant attempts to add item #7097 (Mineral Powder Brush) to a guest order for an Event a "Call for Pricing" error appears 71 Preferred Client, who upgraded to a Consultant, is not seeing a $20 registration fee deduction on their upgrade order 72 Build Your Own Discount Plan - Improve messaging around apply button 73 Consultant and Preferred Client Renewal Reports displaying incorrect renewal date information 74 Performance Account Report - Incorrect information displayed. 75 Tax exempt Consultant still charged tax 76 Identified a report that is running each hour that impacts the visibility of QV on Dashboard reports, trackers, etc.; Actively changing the way this report works to eliminate the display error 77 Preferred Client upgraded to Consultant and instead of upgrade got Consultant Starter Kit 78 Preferred Rewards - Incorrect Expiration Dates 79 Renewals issue for Preferred Clients and Consultants 80 AU Shipping methods not appearing, unable to proceed further with RMA 81 Request to allow replacement orders for Starter Kits 82 Server Error - Host Rewards 83 Upgraded Preferred Client still shows as Client 84 Not able to resend Welcome Letters 85 US Host Events - Ship Now orders already charged and now will not submit 86 AU-Preferred Advantage Reward earned displaying incorrectly Amount due is changing in Host Rewards due to Host Rewards special items being sent to the Standard Cart Consultant receives PWS error when attempting to access Party Orders screen Preferred Rewards reflecting individual expiration dates rather than a standard month-end expiration date * Updated renewal functionality in place 90 Renewal Process is Unclear * Renewal item will be able to be added to a Preferred Client cart at the end of the ordering process; As a temporary workaround, Consultants will have a way to process their renewal manually

6 91 In Host Rewards a blank page appears when attempting to access the host event March 17th 92 Order submission error received due to tax issue March 17th 93 Some users in the UK are obtaining an error page after accepting the Terms & Conditions March 17th 94 Discrepancy between Host Reward Event order totals and Host Rewards QV 95 Server error displayed when trying to register a PC or upgrade to PC 96 Need to ship the Host Reward Ship Now carts individually and see individual order receipt links for each Ship Now cart 97 Consultant who upgraded from a Preferred Client shows title of Consultant but behavior and discount reflect Preferred Client 98 Consultant not seeing My Office when logging into the website 99 Unable to change host name in Host Rewards ; Host Name can be changed on the manage guest screen in the event 100 Confusion around submitting and closing Host Rewards Events 101 Current reporting does not reflect February data, March promotions, updated Performance Accounts, Grow Strong and Strong Start vouchers, commission statements, etc. 102 More discount details are now visible by clicking the Discount in shopping carts 103 The Source is not available consistently * Button for upgrading a Preferred Client, in a Host Rewards Event, is not working consistently. 104 * Users need to turn off pop-up blockers; Instructions on removing pop-up blockers can be found in the Launch message 105 No option for selecting Calgary Will Call center 106 Commission statements not displaying in Webstats Statement available in "old" Webstats and can be accessed by clicking the Webstats dashboard 107 Shipping address on order receipt Consultants able to view their entire downline, even higher titles Top Achievers - Not showing all people who have volume at each level 110 SuccessPacks are not being offered in Start Month March 12th 111 Duplicate s appearing upon login March 12th Issue with "125 for 25" products not displaying in order; No longer required to wait for drop-down for each item Gray screen displays, and prevents Host Reward order from being submitted, when Consultant attempts to finalize and close the event by clicking on Submit Order When registration process is interrupted Consultants will now be copied on s containing link to continue order process Preferred Advantage Rewards displaying incorrectly in the US Server error screen displays in Host Rewards when order is submitted March 12th March 12th March 12th

7 117 PC Free Gift not displaying in Host Rewards with purchase of ASVP 118 Duplicate Social Security Number issue In US orders, 30-day Healthy Living ASVP totals are displaying zero in the Shopping Bag In UK orders, Sea Mud Face & Body Mask,7319, is not available as a PC free gift Title displayed on webpage indicates "Consultant" instead of "NVP" Success Packs are not available for New Consultants who signed up in February Direct Deposits are duplicated multiple times on Account screen Consultant unable to view Arbonne products in Arbonne Boutique In Canada, New Consultants are not displaying in My Team > Details In Canada, earned Preferred Advantage Rewards are not being deducted from the Grand Total in Order Summary In US, orders with only ASVP are not deducting the $20 Preferred Client enrollment fee from the order total