On February 7, 2017, the City of St. John s received your request for access to the following information:

Transcription

1 February Dear Re: Request for Access to Information Under Part II of the Access to Information and Protection Privacy Act 20 Coventry Way On February the City of St. John s received your request for access to the following information: "I am seeking written confirmation that there have been multiple complaints received by the City of St. John's dating back to at least the past few years with respect to property located at 20 Coventry Way. Which complaints relate to (them) depositing snow from (their) driveway onto the street. Particularly I am interested in the number of complaints the dates of these complaints and confirmation that the complaints are indeed related to (them) depositing snow onto the street." Enclosed is the information you requested. As the provision of the information constitutes full disclosure we now consider this matter completed and will be closing the file. If you have any further questions please feel free to contact the undersigned by telephone at or by e mail: ehenley@stjohns.ca. Yours truly Elaine A. Henley City Clerk Enclosures

2 Printed: 2017/02/09 11:48:27 AM Case ID Caller Information Known Callers: 0 Anonymous Callers: 1 Case Information Case Type: Category: Snow Clearing and Ice Control Status: Closed Priority: Normal Expected Completion: Last Updated: 2014/05/02 04:02:00 PM 2014/09/05 07:59:47 AM Submitted By: DaphneNoel On 2014/02/17 08:59:02 AM Assigned To: No User (PW RDS Inspector(GENERAL)) On 2014/02/17 08:59:04 AM Access Code: Subject: Throwing ice chunks into street - 20 Coventry Way Is it a Contractor or? If it is Contractor please provide name or NA if not available. Did you get a plate # from Vehicle? (Include # or NA if not available) Approximately what time did this occur? (Indicate time or NA if unsure) Is this impeding the flow of Traffic? Snow List Location na na This morning No (Do not Dispatch) West W Location: 20 COVENTRY WAY ST. JOHN'S NL CANADA (Verified) Comments Date Type Entry Relates To Created By 2014/09/05 07:59:47 AM Case Completion Activity not required Closed due to Case ID: /09/05 07:59:47 AM Action Code (Case) Activity not required Page: 1 / 19

3 2014/05/06 02:45:04 AM Escalation System Case ID: escalated to PW RDS Inspector(GENERAL) because of Case Non-Completion Escalation SYSTEM 2014/05/03 02:45:03 AM Escalation System Case ID: escalated to PW RDS Inspector(GENERAL) because of Case Non-Completion Escalation 2014/02/20 10:24:04 AM Case De-escalation Need more time to investigate Case ID: has been de-escalated from Level 1 [ PWP STR Inspector(GENERAL) ( No User ) ] to Level 0 [ Fully de-escalated ]. Case de-escalated because of expected completion date change. 2014/02/20 10:24:04 AM Completion Date Revised Need more time to investigate Expected case completion date changed from: 2014/02/19 05:00:00 PM to: 2014/05/02 04:02:00 PM 2014/02/20 10:24:04 AM Action Code (Case) Need more time to investigate 2014/02/20 08:07:50 AM Case Note Inspection no evidence see pictures 2014/02/20 02:45:53 AM Escalation System Case ID: escalated to PWP STR Inspector(GENERAL) because of Case Non-Completion Escalation 2014/02/19 02:45:45 PM Case Note OFF EMPIRE WEST 2014/02/17 08:59:02 AM Case Assignment System Case ID: has been assigned to PWP STR Inspector(GENERAL) (No User). 2014/02/17 08:59:02 AM Case Submission System Case was submitted by Daphne Noel. SYSTEM SYSTEM Daphne Noel Daphne Noel Page: 2 / 19

4 Case ID Caller Information Known Callers: 0 Anonymous Callers: 1 Case Information Case Type: Status: Closed Expected Completion: 2014/04/04 05:00:00 PM Category: Priority: Snow Clearing and Ice Control Normal Last Updated: 2014/04/25 09:17:31 AM Submitted By: JanetBrowne On 2014/04/01 05:59:52 PM Assigned To: No User (PW RDS Inspector(GENERAL)) Access Code: Subject: shoveling and pushing snow into street On 2014/04/01 05:59:53 PM Is it a Contractor or? If it is Contractor please provide name or NA if not available. Did you get a plate # from Vehicle? (Include # or NA if not available) Approximately what time did this occur? (Indicate time or NA if unsure) Is this impeding the flow of Traffic? Snow List NA NA unsure No (Do not Dispatch) West W Location Location: 20 COVENTRY WAY ST. JOHN'S NL CANADA (Verified) Comments Date Type Entry 2014/04/25 09:17:31 AM Case Completion See Case Comments for Details Closed due to Case ID: /04/25 09:17:31 AM Action Code (Case) See Case Comments for Details 2014/04/08 02:45:37 AM Escalation System Case ID: escalated to PWP STR Inspector(GENERAL) because of Case Non-Completion Escalation Relates To Created By SYSTEM Page: 3 / 19

5 2014/04/05 02:45:31 AM Escalation System Case ID: escalated to PWP STR Inspector(GENERAL) because of Case Non-Completion Escalation SYSTEM 2014/04/01 05:59:52 PM Case Assignment System Case ID: has been assigned to PWP STR Inspector(GENERAL) (No User). 2014/04/01 05:59:52 PM Case Submission System Case was submitted by Janet Browne. Janet Browne Janet Browne Page: 4 / 19

6 Case ID Caller Information Known Callers: 0 Anonymous Callers: 1 Case Information Case Type: Winter Road Status: Closed Expected Completion: 2014/04/09 05:00:00 PM Category: Priority: Snow Clearing and Ice Control Normal Last Updated: Submitted By: 2014/04/03 07:37:49 AM Mee LingAu On 2014/04/03 07:37:47 AM Assigned To: No User (PW ADM Clerk(GENERAL)) Access Code: Subject: plowing request On 2014/04/03 07:37:48 AM Snow List West WWinter Road Plowing Request Pl Location Location: 20 COVENTRY WAY ST. JOHN'S NL CANADA (Verified) Comments Date Type Entry 2014/04/03 07:37:47 AM Case Completion System Closed due to Case ID: /04/03 07:37:47 AM Case Assignment System Case ID: has been assigned to PW ADM Clerk(GENERAL) (No User). 2014/04/03 07:37:47 AM Case Submission System Case was submitted by Mee Ling Au. Relates To Winter Road Winter Road Winter Road Created By SYSTEM Mee Ling Au Mee Ling Au Page: 5 / 19

7 Case ID Caller Information Known Callers: 0 Anonymous Callers: 1 Case Information Case Type: Status: Closed Expected Completion: 2015/04/30 04:00:00 PM Category: Priority: Snow Clearing and Ice Control Normal Last Updated: Submitted By: 2015/04/01 11:13:44 AM Mee LingAu On 2015/02/13 08:42:31 AM Assigned To: No User (PW RDS Inspector(GENERAL)) Access Code: Subject: snow blown onto the street On 2015/02/13 08:42:32 AM Is it a Contractor or? If it is Contractor please provide name or NA if not available. Did you get a plate # from Vehicle? (Include # or NA if not available) Approximately what time did this occur? (Indicate time or NA if unsure) Is this impeding the flow of Traffic? Snow List n/a n/a last night and early this morning No (Do not Dispatch) West W Location Location: 20 COVENTRY WAY ST. JOHN'S NL CANADA (Verified) Comments Date Type Entry 2015/04/01 11:13:44 AM Case Completion See Case Comments for Details Closed due to Case ID: : winter road snow clearing over 2015/04/01 11:13:44 AM Action Code (Case) See Case Comments for Details Relates To Created By Page: 6 / 19

8 2015/02/19 11:26:58 AM Case De-escalation Need more time to investigate Case ID: has been de-escalated from Level 1 [ PW RDS Inspector(GENERAL) ( No User ) ] to Level 0 [ Fully de-escalated ]. Case de-escalated because of expected completion date change. 2015/02/19 11:26:58 AM Completion Date Revised Need more time to investigate Expected case completion date changed from: 2015/02/17 05:00:00 PM to: 2015/04/30 04:00:00 PM 2015/02/19 11:26:58 AM Action Code (Case) Need more time to investigate 2015/02/19 11:00:06 AM Case Note. File Attached: Coventry Way area of 20 and 22 (4).jpg 2015/02/19 10:59:54 AM Case Note. File Attached: Coventry Way area of 20 and 22 (3).jpg 2015/02/19 10:59:40 AM Case Note File Attached: Coventry Way area of 20 and 22 (2).jpg 2015/02/19 10:59:26 AM Case Note File Attached: Coventry Way area of 20 and 22 (1).jpg 2015/02/18 02:45:11 AM Escalation System Case ID: escalated to PW RDS Inspector(GENERAL) because of Case Non-Completion Escalation 2015/02/13 08:42:31 AM Case Assignment System Case ID: has been assigned to PW RDS Inspector(GENERAL) (No User). 2015/02/13 08:42:31 AM Case Submission System Case was submitted by Mee Ling Au. SYSTEM Mee Ling Au Mee Ling Au Page: 7 / 19

9 Case ID Caller Information Known Callers: 0 Anonymous Callers: 1 Case Information Case Type: Status: Closed Expected Completion: 2015/04/30 04:00:00 PM Category: Priority: Snow Clearing and Ice Control Normal Last Updated: 2015/04/01 11:13:50 AM Submitted By: JosephineMarshall On 2015/02/13 08:29:29 PM Assigned To: Access Code: Subject: Description: Is it a Contractor or? If it is Contractor please provide name or NA if not available. Did you get a plate # from Vehicle? (Include # or NA if not available) Approximately what time did this occur? (Indicate time or NA if unsure) Is this impeding the flow of Traffic? Snow List Location No User (PW RDS Inspector(GENERAL)) Snow pushed on street On 2015/02/13 08:29:31 PM owner of 20 Coventry Way is using a snow scoop and putting all the snow out in the middle of the street - doing this right now and would like to have someone check on this na na 8:25 p.m. No (Do not Dispatch) West Location: 20 COVENTRY WAY ST. JOHN'S NL CANADA (Verified) W Comments Date Type Entry 2015/04/01 11:13:50 AM Case Completion See Case Comments for Details Closed due to Case ID: : winter road snow clearing over 2015/04/01 11:13:50 AM Action Code (Case) See Case Comments for Details Relates To Created By Page: 8 / 19

10 2015/02/19 11:27:00 AM Case De-escalation Need more time to investigate Case ID: has been de-escalated from Level 1 [ PW RDS Inspector(GENERAL) ( No User ) ] to Level 0 [ Fully de-escalated ]. Case de-escalated because of expected completion date change. 2015/02/19 11:26:59 AM Completion Date Revised Need more time to investigate Expected case completion date changed from: 2015/02/18 05:00:00 PM to: 2015/04/30 04:00:00 PM 2015/02/19 11:26:59 AM Action Code (Case) Need more time to investigate 2015/02/19 02:45:32 AM Escalation System Case ID: escalated to PW RDS Inspector(GENERAL) because of Case Non-Completion Escalation 2015/02/13 08:29:29 PM Case Assignment System Case ID: has been assigned to PW RDS Inspector(GENERAL) (No User). 2015/02/13 08:29:29 PM Case Submission System Case was submitted by Josephine Marshall. SYSTEM Josephine Marshall Josephine Marshall Page: 9 / 19

11 Case ID Caller Information Known Callers: Name: Address: 1 Anonymous Callers: 0 Work Phone: Mobile Phone: Case Information Case Type: Status: Assigned Expected Completion: 2017/02/09 10:26:00 AM Category: Priority: Snow Clearing and Ice Control Normal Last Updated: Submitted By: 2017/02/06 10:27:28 AM On 2016/12/28 10:03:19 AM Assigned To: Access Code: No User (PW RDS Inspector(GENERAL)) On 2017/02/06 10:26:05 AM Subject: 20 Coventry Way continually moves the snow from his driveway to the opposite side of the street. He piles it in the street. This is a safety hazard especially where this is Description: 20 Coventry Way continually moves the snow from his driveway to the opposite side of the street. He piles it in the street. This is a safety hazard especially where this is on a turn and causes traffic to have to drive into the opposing lane to get around it. We have contacted 311 regarding this problem in the past. If someone could please look into this it would be appreciated. Is it a Contractor or? If it is Contractor please provide name or NA if not available. Did you get a plate # from Vehicle? (Include # or NA if not available) Approximately what time did this occur? (Indicate time or NA if unsure) Is this impeding the flow of Traffic? NA NA NA Yes (Dispatch) Snow List Other OLocation Detailed Coventry Way C Description Location Location: 20 COVENTRY WAY ST. JOHN'S NL CANADA (Verified) Page: 11 / 19

12 Comments Date Type Entry 2017/02/06 10:27:28 AM Create Related System Case linked to (Case ID: ) 2017/02/06 10:26:42 AM Case Note By Law Deficiency Notice issued File Attached: Coventry Way -20 (By Law Def Notice).JPG 2017/02/06 10:26:04 AM Case Assignment System Case ID: has been assigned to PW RDS Inspector(GENERAL) (No User). 2017/02/06 10:26:04 AM Change Case Type Location has been updated Case type changed from to Snow Clearing By Case location changed from 28 COVENTRY WAY ST. JOHN'S NL A1E 6H1 CANADA to 20 COVENTRY WAY ST. JOHN'S NL CANADA Relates To Created By All external information has been transferred to case type 2016/12/29 10:00:29 AM Completion Date Revised Other Expected case completion date changed from: 2017/01/02 11:48:00 AM to: 2017/05/05 04:48:00 PM 2016/12/29 10:00:03 AM Case Note Inspection street is clear. Snow event has ended. 2016/12/28 11:48:55 AM Case Assignment System Case ID: has been assigned to PW RDS Inspector(GENERAL) (No User). 2016/12/28 11:48:55 AM Change Case Type Via Import - Case Type changed to reflect concern Case type changed from Street Concerns to All external information has been transferred to case type 2016/12/28 10:03:19 AM Case Assignment System Case ID: has been assigned to PW ADM Clerk(GENERAL) (No User). 2016/12/28 10:03:17 AM Case Imported System Case imported from External System: CitySourced. External ID: Street Concerns Street Concerns Krystal Kelsey City Sourced City Sourced Page: 12 / 19

13 Case ID Caller Information Known Callers: Name: 1 Anonymous Callers: 0 Address: Mobile Phone: Case Information Case Type: Status: Assigned Expected Completion: 2017/04/03 05:55:00 PM Category: Priority: Snow Clearing and Ice Control Normal Last Updated: Submitted By: 2017/02/06 10:27:13 AM On 2017/01/16 08:28:31 AM Assigned To: Access Code: Subject: Description: Is it a Contractor or? If it is Contractor please provide name or NA if not available. Did you get a plate # from Vehicle? (Include # or NA if not available) Approximately what time did this occur? (Indicate time or NA if unsure) Is this impeding the flow of Traffic? Snow List Location No User (PW RDS Inspector(GENERAL)) On 2017/01/16 08:32:35 AM 20 Coventry Way dumping his snow across the street ONTO the street. It's on a turn. This is a safety concern. This happens all the time. I think other neighbours may have already complain 20 Coventry Way dumping his snow across the street ONTO the street. It's on a turn. This is a safety concern. This happens all the time. I think other neighbours may have already complained about this this year and in past years as well and. Nothing has been done. Unsure NA NA NA Yes (Dispatch) West Location: 20 COVENTRY WAY ST. JOHN'S NL A1E 6H1 CANADA W Page: 13 / 19

14 Comments Date Type Entry 2017/02/06 10:27:13 AM Create Related System Case linked to (Case ID: ) 2017/02/06 10:24:12 AM Case Note By Law Deficiency Notice issued File Attached: Coventry Way -20 (By Law Def Notice).JPG 2017/01/17 11:31:01 AM Completion Date Revised Other Expected case completion date changed from: 2017/01/18 05:00:00 PM to: 2017/04/03 05:55:00 PM see comments 2017/01/17 11:30:15 AM Case Note No evidence of any violations noted at inspection time. 2017/01/16 08:32:33 AM Case Assignment System Case ID: has been assigned to PW RDS Inspector(GENERAL) (No User). 2017/01/16 08:32:33 AM Change Case Type Via Import - Case Type changed to reflect concern Case type changed from Street Concerns to All external information has been transferred to case type 2017/01/16 08:28:31 AM Case Assignment System Case ID: has been assigned to PW ADM Clerk(GENERAL) (No User). 2017/01/16 08:28:29 AM Case Imported System Case imported from External System: CitySourced. External ID: Relates To Street Concerns Street Concerns Created By Paul Cuff Paul Cuff Krystal Kelsey City Sourced City Sourced Page: 14 / 19

15 Case ID Caller Information Known Callers: Name: Address: 1 Anonymous Callers: 0 Work Phone: Mobile Phone: Case Information Case Type: Status: Assigned Expected Completion: 2017/05/04 05:00:00 PM Category: Priority: Concerns Normal Last Updated: Submitted By: 2017/02/09 10:06:22 AM On 2017/02/05 11:27:06 PM Assigned To: Access Code: Subject: Description: Have you reported this concern before Location No User (PW RDS Inspector(GENERAL)) clearning snow onto street On 2017/02/06 10:22:31 AM With each snowfall resident of 20 Coventry Way continually moves the snow from his driveway to an area across the street from his house. He dumps the snow ONTO the road. This area is on a turn and is a safety concern as anyone in this lane has to veer into the oncoming lane to avoid his snow. This has been reported in the past. If someone could please investigate and take action it would be greatly appreciated. Thanks. Yes Location: 20 COVENTRY WAY ST. JOHN'S NL CANADA (Verified) Ye Comments Date Type Entry 2017/02/09 10:06:22 AM Create Related System Case linked to (Case ID: ) 2017/02/06 10:30:56 AM Case Note All 6 pictures attached were received via from complainant. 2017/02/06 10:30:04 AM Case Note File Attached: IMG_1547.jpg 2017/02/06 10:29:43 AM Case Note File Attached: IMG_1480.JPG 2017/02/06 10:29:07 AM Case Note File Attached: IMG_1546.jpg Relates To Created By Paul Cuff Paul Cuff Paul Cuff Paul Cuff Page: 15 / 19

16 2017/02/06 10:28:15 AM Case Note File Attached: IMG_1479.JPG 2017/02/06 10:27:50 AM Case Note File Attached: IMG_1477.jpg 2017/02/06 10:27:33 AM Case Note File Attached: IMG_1447.JPG 2017/02/06 10:27:28 AM Create Related System Case linked to (Case ID: ) 2017/02/06 10:27:13 AM Create Related System Case linked to (Case ID: ) 2017/02/06 10:22:31 AM Case Assignment Reassigned to Appropriate Person Case ID: has been assigned to PW RDS Inspector(GENERAL) (No User). 2017/02/06 10:22:05 AM Completion Date Revised Other Expected case completion date changed from: 2017/02/27 09:00:00 AM to: 2017/05/04 05:00:00 PM 2017/02/06 10:21:32 AM Case Note By Law Deficiency Notice issued File Attached: Coventry Way -20 (By Law Def Notice).JPG 2017/02/06 08:43:57 AM Case Assignment Assigned to Appropriate Staff Case ID: has been assigned to PW RDS Inspector 4 (Vincent Trent). 2017/02/05 11:27:06 PM Case Note System Attachment from Source: ACR Public Web Forms 2017/02/05 11:27:06 PM Case Notification System Case was notified to PDE ADMIN WP 7(Burton Peg) PDE ADMIN WP 4(Holwell Karen) PDE ADMIN WP 3(Sturge Della) PDE ADMIN WP 6(Devine Michelle) PDE ADMIN WP 5(Hickey Stephanie) PDE ADMIN WP 1(No User) PDE ADMIN WP 2(No User). 2017/02/05 11:27:04 PM Case Imported System Case received (or Caller Attached) from Source: ACR Public Web Forms. External System: OnlineWebForm. External ID: PublicWebForm Paul Cuff Paul Cuff Paul Cuff Paul Cuff SYSTEM ACR Public ACR Public Page: 16 / 19

17 Case ID Caller Information Known Callers: Name: 1 Anonymous Callers: 0 Address: Mobile Phone: Case Information Case Type: Status: Assigned Expected Completion: 2017/05/04 04:54:00 PM Category: Priority: Snow Clearing and Ice Control Normal Last Updated: Submitted By: 2017/02/09 10:32:23 AM On 2017/02/07 03:50:16 PM Assigned To: Access Code: Subject: Description: Is it a Contractor or? If it is Contractor please provide name or NA if not available. Did you get a plate # from Vehicle? (Include # or NA if not available) Approximately what time did this occur? (Indicate time or NA if unsure) Is this impeding the flow of Traffic? Snow List Location No User (PW RDS Inspector(GENERAL)) On 2017/02/07 03:54:59 PM of 20 Coventry Way continues to move the snow from his driveway to the street (depositing the snow on the street not on the sidewalk across from his house). Picture attached is fr of 20 Coventry Way continues to move the snow from his driveway to the street (depositing the snow on the street not on the sidewalk across from his house). Picture attached is from approximately 3:20 pm today. Please investigate. Thanks. Unsure NA NA 3:00pm No (Do not Dispatch) West Location: 20 COVENTRY WAY ST. JOHN'S NL A1E 6H1 CANADA W Page: 17 / 19

18 Comments Date Type Entry 2017/02/09 10:32:23 AM Completion Date Revised Other Expected case completion date changed from: 2017/02/10 03:54:00 PM to: 2017/05/04 04:54:00 PM 2017/02/09 10:06:22 AM Create Related System Case linked to (Case ID: ) 2017/02/09 09:50:40 AM Document System Document ed for CitySourced Support. 2017/02/09 09:38:01 AM Case Note Inspection appears that snow has been deposited along edge of cleared street opposite civic #20. File Attached: Coventry Way (opp Feb )).JPG 2017/02/07 03:54:58 PM Case Assignment System Case ID: has been assigned to PW RDS Inspector(GENERAL) (No User). 2017/02/07 03:54:58 PM Change Case Type Via Import - Case Type changed to reflect concern Case type changed from Street Concerns to All external information has been transferred to case type 2017/02/07 03:50:19 PM Case Note Image File: om/filestorage/ /befba6eb1fc4479 d971e5d7461b3c16a.png 2017/02/07 03:50:16 PM Case Assignment System Case ID: has been assigned to PW ADM Clerk(GENERAL) (No User). 2017/02/07 03:50:14 PM Case Imported System Case imported from External System: CitySourced. External ID: Relates To SNOW CLEARING VIOLATION Street Concerns Street Concerns Street Concerns Created By Krystal Kelsey City Sourced City Sourced City Sourced Page: 18 / 19

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