ONLINE SHOWING REPORT

Transcription

1 ONLINE SHOWING REPORT Ver 2.0 Agent Guide Redesigned and More Sites Now Included >Agent User Guide< Accessible via the NRT Gateway, the Online Showing Report provides statistics from CBBurnet.com, ColdwellBanker.com, REALTOR.com, Trulia, Zillow/Yahoo! Real Estate and Homes.com for each listing. All in one place! You will have the option to produce weekly, monthly or date range reports and have them ed to yourself, the seller or any other interested party. All agents with active listings will receive a weekly report via containing a summary of activity on their listings. The step by step instructions are in this manual. Questions? Call 877-NRT-HELP

2 LOG IN The Online Showing Report is accessed via the NRT Gateway at Go to the NRT Gateway and log in. If you need help getting into the NRT Gateway, call 877-NRT-HELP. ( ) Once logged in, look for the Online Showing Report button and click: You will be taken right into the Online Showing Report. 1

3 HOME PAGE Once logged in, you will see a list of your current active listings. Properties listed most recently will be at the top of the list. You can sort your list by Price, Address or Received. Click on the title of the column you wish to sort. You can also choose to display the listings with the most traffic at the top of your list. Click on the time frame 7 days, 30 days, All Time - and the listing with the most traffic in that time period on CBBurnet.com, ColdwellBanker.com and REALTOR.com will be at the top with the other listings in descending order. 2

4 PICK A LISTING AND CREATE A REPORT REPORTING In this section you will learn how to set up your report and indicate who will receive it. The recipient will receive the report as a PDF attachment, which will be reviewed later in this manual. The system gives you the option to send either a one-time report or schedule a reoccurring report. ONE-TIME REPORT 1 NOTE: See following page for details about each numbered section! 2 CBBurnet.com Jane.Agent@cbburnet.com 4 Jane Agent <Jane.Agent@cbburnet.com> Online Showing Report for 123 Main St.(6/15/11-7/15/11) Attached is a weekly report showing website activity for 123 Main St., Anytown, ST for the period 6/15/11-7/15/11. Provided by Jane Agent Coldwell Banker Burnet (123) Jane.Agent@cbburnet.com 3 3

5 ONE-TIME REPORT (CONTINUED) 1. If needed, you may change the address display. Perhaps you would like to spell out road or court or add the zip code. This will not affect how the listing will look on any other websites, including CBBurnet.com. It only changes on the actual report. 2. When you click on the One-Time Report tab and choose to send one report to your Seller, the report will come to them via with a PDF attachment. It will look as if the is coming from your company address, if you have as your primary in Trident. If you have an address other than address in Trident, then the report looks to be from the address OSR@NRTreporting.com. More details about the From are in the FAQ (page 11). 3. You have 500 characters to add a personal message. This message will appear on page 2 of the PDF report. (Example report on pages 6-7.) 4. Your address will be the default in the Recipients field. If you would like to send this one-time report to your seller, add their (s). You also have the option to customize the message that is in the body of the . NOTE: Data collection began January 1, 2011 for CBBurnet.com, ColdwellBanker.com and REALTOR.com. Some partners began providing statistics after 3/21/11. Trulia started on 4/1/11 and Homes.com on 6/1/11. Keep this in mind if your listings were taken prior to those dates. 4

6 REOCCURRING REPORTS (SCHEDULE REPORT) This tab has several of the same options as the One-Time Report tab. This is a great option if you would like to set a report to go to your Seller and know it will be sent to them on schedule, without your administration, until the listing is no longer active. Set it once and let the program do the work! Please note with this report, you will need to indicate if you want a weekly or monthly report. Otherwise, the options are the same. Jane.Agent@cbburnet.com Jane Agent <Jane.Agent@cbburnet.com> Online Showing Report for 123 Main St.(6/15/11-7/15/11) Attached is a weekly report showing website activity for 123 Main St., Anytown, ST for the period 6/15/11-7/15/11. Provided by Jane Agent Coldwell Banker Burnet (123) Jane.Agent@cbburnet.com NOTE: Data collection began January 1, 2011 for CBBurnet.com, ColdwellBanker.com and REALTOR.com. Some partners began providing statistics after 3/21/11. Trulia started on 4/1/11 and Homes.com on 6/1/11. Keep this in mind if your listings were taken prior to those dates. 5

7 EXAMPLE REPORT (PAGE 1) 1 NOTE: See page 8 for details about each numbered section! 2 6

8 EXAMPLE REPORT (PAGE 2) 3 4 7

9 EXAMPLE REPORT The The recipient will receive an with the report as a PDF attachment. It will appear as if the is coming from your company address if you have as your primary in Trident. If you have an address other than address in Trident, then the report looks to be from the address OSR@NRTreporting.com. More details about the From are in the FAQ (page 11). Example on page The report is personalized with your name, photo and contact information. If you are sharing a listing with another agent, the listing will appear in your report as well as in the report of the other agent. The report will feature branding from both agents. If you are on a team, all the team s listings will appear in the Online Showing Report. Regardless of which team member sends the report, the report will be branded with the team information, as it appears on the company website. 2. Your report will include Property Detail View statistics from CBBurnet.com, ColdwellBanker.com, REALTOR.com, Trulia, Zillow/Yahoo! Real Estate and Homes.com. Because we are able to report the number of detailed views for each listing on these websites, click-through statistics are no longer included. 3. Additional statistics are available for properties on REALTOR.com. These include not only views on the listing detail page but all property views on the site. REALTOR.com reports each time a listing is displayed in a user s search results, each time a contact form is viewed, each time a listing is ed to a friend, each time the map is viewed, etc. 4. Any comments you have entered will appear here. For information on how to enter comments, refer back to page 4. 8

10 SALES ASSOCIATE WEEKLY REPORT All Sales Associates with active listings will receive a weekly report via , which contains a summary of the activity on their listings. Account settings can be modified to have the report sent monthly rather than weekly or to opt out of the report entirely. To modify the report settings: 1. Log in to the Online Showing Report via the NRT Gateway 2. There will be an options button at the top right of the screen 3. Click the weekly or monthly button to indicate frequency OR simply slide the on/off button to opt out entirely Additionally, there is also a link in the footer of your that a user may click and the user will be taken to a non-secure (no log in required) site where they can choose to stop receiving this report entirely. Call the NRT Help Desk (877-NRT-HELP) if: You haven t received this weekly report. You may need help with your settings. You want to opt out of these reports and need help. EXAMPLE: SALES ASSOCIATE WEEKLY REPORT 9

11 FAQ Q. What is a detailed page view? A. The Online Showing Report measures how many times a property s detailed listing page has been viewed by online home seekers. A detailed listing page is the page on the site that features just your listing, often has agent branding, maps, a place to send a lead and maybe even a friend. This is a listing details page: Jane Agent Mobile: (555) Office: (555) Fax: (555)

12 FAQ (CONTINUED) Q. What listings are available to me in the Online Showing Report? A. Only your active listings are available to you. If you know a listing is about to expire, be withdrawn or temporarily taken off the market or is changing status from Active to Pending or Sold, please run one last report for this specific listing. Your seller may also want a copy at this time. You do not have access to your old listings. Q. What if my personal information is wrong? A. Please ask your Office Administrator to check Trident first to confirm your name is spelled correctly, your office s phone number is correct, etc. If the agent photo is wrong, please call the NRT Help Desk (877-NRT-HELP). Q. What if my listing has 0 detailed page views? A. CBBurnet.com results will always display, regardless of whether there are 0 views for the report period or the All-Time metric. ColdwellBanker.com and all partner sites will only display if there are views for the All-Time metric. Q. When my seller receives the report, what address will they see as the sender? In other words, what is in the from field? A. If you have a CBBurnet.com address as your address in Trident, the report will look as if it is being sent from Jane Agent or Jane.Agent@cbburnet.com. Any replies will be directed back to you at . If you do not have address as your in Trident, then the report will look as if it is coming from Online Showing Report or OSR@NRTreporting.com. 11