IT at Sussex

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Antony Lawrence
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1 IT at Sussex

2 Now you re at Sussex, you have access to a wide range of computing resources and services. This booklet introduces the services that are available but to find out more, visit our website connecting to the internet sussex.ac.uk/its/welcome where you can find frequently asked questions, helpful videos, links and further guidance on everything to do with IT at Sussex. You must install antivirus software if you connect your own Windows computer to the campus network! See p19 2

3 You can use the University wi-fi network and if you live in one of the residences, you can also use the wired connection in your room. You ll need your IT username and password to get online. See p5 Wired If you live in one of the residences, use the wired access for quicker internet speeds. Connect your computer to the wall socket with the pink cable provided in your room. Wi-fi (eduroam) The wi-fi network, known as eduroam, is available in most of the campus, including the residences. To get access to the wi-fi or wired networks with your laptop, phone or tablet, follow the how to connect booklet or see our website sussex.ac.uk/its/connect Any problems? IT Services can help. See our website or visit the IT Service Desk in Shawcross or the Help Point in the Library. 3

4 campus computers There are about 900 PCs and Macs around the campus for students to use with many areas available 24/7. See the map on pages TRL + ALT + DELETE to Show consideration for your fellow students by avoiding personal browsing at busy times and logging off if you re going to be leaving a computer for more than a few minutes. Log on If the PC screen is blank, press a button on the keyboard to wake it up. Enter your IT username (e.g. ano23) and password to log on. If you see an error message saying no logon servers are available, count to ten and try again - just give the PC a bit more time to wake up! 4

Using IT Services computers You can browse the internet, check your email and use the customised set of programs to support your work at Sussex.

5 Using IT Services computers You can browse the internet, check your and use the customised set of programs to support your work at Sussex. Log off Remember to log off when you ve finished using a computer. You don t need to turn off the power - it will automatically hibernate to save energy if not in use. Your IT username and password These are the details you received as part of the online registration process. Your username is normally made up of your initials followed by a number, such as ano23. You will need your IT username and password to login to campus computers and other services at Sussex such as your University . Manage your password Use Sussex Direct to change your password or reset it if you ve forgotten what it is. See p14 5

saving your work When you start as a student, you are allocated a quota of personal

This is sometimes referred to as your home directory and you can get access to it

For example, if you save files in your Documents folder, you will be able to get

6 saving your work When you start as a student, you are allocated a quota of personal file space where you can save your documents. This is sometimes referred to as your home directory and you can get access to it from any of the computers on the campus. For example, if you save files in your Documents folder, you will be able to get back to them when you login to any other computer on the campus, just by choosing Documents from the start menu. 10GB You get 10GB of space for files in your home directory. 6

7 Always have a back up It s a good idea to keep the files you re currently working on in more than one place. For example, in addition to saving a file in your Documents folder, keep a copy on a USB stick or on a web-based file service such as Skydrive or Google. Working from When opening an attachment from an , choose Save As and give your file a permanent home (such as your Documents folder) before you start making changes to it.! If you don t, your file is stored in a temporary location and will be lost when you close it along with all of the changes you ve made. 7

printing You can print from all IT Services computers. There s a charge for printing but all new students receive a small amount of credit to get started.

8 printing You can print from all IT Services computers. There s a charge for printing but all new students receive a small amount of credit to get started. You can top up using a credit or debit card in Sussex Direct or with cash in the Printing Account Banking Stations in the Library and Shawcross. Print straight from your laptop so you don t have to wait for a free PC just to print a document sussex.ac.uk/its/webprint! Before you use web print for the first time, make sure you ve printed at least one page using the computers on the campus as this is how your printing account is set up. Make sure you have enough credit To see how much credit you have left, log in to an IT Services PC in one of the computer rooms and then click on the printing account icon in the bottom right corner of the desktop. 8

selected before you print You can spot colour printers by the _col on the end of the name.

9 Choosing the right printer There are a lot of printers to choose from so make sure you pick the right one! Check the label on the printer you want to use - the name starts with the building where it s located Make sure it s selected before you print You can spot colour printers by the _col on the end of the name. Charges for printing from student computers on the campus one-sided two-sided A4 black & white 5p 8p colour 20p 36p A3 black & white 30p 54p colour 40p 72p 9

email You can send or receive email with your own Sussex address using webmail.

Your email address Email sent to your username@ sussex.ac.uk will be delivered to your Inbox.

10 You can send or receive with your own Sussex address using webmail. Click on the link at the top of any Sussex web page and then login with your username and password. Your address sent to your sussex.ac.uk will be delivered to your Inbox. So if your username is ano23, your address is: and this is the address your tutors and University staff will normally use to contact you. 10

Fraud emails If you get an email asking you to confirm your personal details, don t respond - it s best to ignore it.

11 Fraud s If you get an asking you to confirm your personal details, don t respond - it s best to ignore it. Make sure you know how to spot hoax s by reading the guidance on our website: sussex.ac.uk/its/phishing! Don t lose your hard work! When you open an attachment from an , always Save As before you make changes. See p7 1GB You get a gigabyte of space to store s. 11

12 900 computers for general student use Shawcross 100 PCs & Macs Available 24 hours a day with the keycode Library 200 PCs & Macs See opening times sussex.ac.uk/library Pevensey 200 PCs Available 24 hours a day with the keycode For full details including all of the other computer rooms on the campus see: sussex.ac.uk/its/computers

IT on campus connect mobile devices to the wireless network sussex.ac.uk/its/wifi door entry keycodes for access to the 24 hour computer rooms sussex.ac.uk/its/keycodes the computer room next to the security office in York House is also open 24 hours (no keycode needed) sussex.

13 IT on campus connect mobile devices to the wireless network sussex.ac.uk/its/wifi door entry keycodes for access to the 24 hour computer rooms sussex.ac.uk/its/keycodes the computer room next to the security office in York House is also open 24 hours (no keycode needed) sussex.ac.uk/its/computers top up your printing account and use campus printers sussex.ac.uk/its/printing visit our IT Service Desk at Shawcross or the IT help point in the Library sussex.ac.uk/its/help

gateway to University information, available on and off campus.

14 your personal information Login at sussex.ac.uk/direct with your IT username and password or click on Forgotten password to reset it Sussex Direct is your personalised and secure gateway to University information, available on and off campus. You can view and edit the personal information the University holds about you, such as your address and Library records. You can also view information about your school and course details including timetable, reading lists and results. Choose My IT account from the Personal menu to change your password 14

Keep contact details such as your mobile phone number up to date Use Sussex Direct for: checking your study timetable results and feedback from tutors finance and housing

15 Keep contact details such as your mobile phone number up to date Use Sussex Direct for: checking your study timetable results and feedback from tutors finance and housing information Library loans and resources additional skills training Get to your timetable from the Study menu assessment deadlines change or reset your password top up your printing account 15

16 learning resources Study Direct gives you 24/7 access to learning resources to support your studies. Most first year modules have a Study Direct site designed by your tutors with features such as lecture notes, recordings and discussion boards. To login to Study Direct, open a web browser and go to sussex.ac.uk/students Click on the Study Direct tab login with your IT username and password Study Direct is mobile-friendly - try it on your phone! You will then see a list of all the sites for your modules - click on one to find out more. 16

Check your email address is correct and that the email address is enabled so that updates, including postings on forums to which you have subscribed will be sent to

17 When you first login, you might want to make a couple of changes to your profile: click on your name in the top right-hand corner, then select edit profile. Click on the Updates button for the latest changes in your sites. Check your address is correct and that the address is enabled so that updates, including postings on forums to which you have subscribed will be sent to your . Check your profile picture in the Picture of section. to use the photo from your student ID card, click on Get Sussex profile picture or to upload a photo of your own, click the Choose file button and go to the location of your picture (jpg or gif format). 17

18 software The computer rooms across the campus have computers set up with both standard and more specialised programs. Standard software Basic packages such as Microsoft Office are available on all IT Services computers. Specialised software On Windows PCs, search in the start menu or browse to All Programs and then Departments. Assistive PCs Some PCs have extra software such as Zoomtext and Inspiration. If you have a specific learning requirement or disability, you can register to use the assistive PCs available in several computer rooms on the campus. 18

19 Buy at a discount There are several websites where students can buy software such as: Microsoft Office EndNote Windows 7 Software you can install on your own laptop Download You can also download some software for free from the ITS website including: Nvivo SPSS ArcGIS Find out how to get software for your own computer sussex.ac.uk/ its/software You must use antivirus software if you connect your own Windows computer to the campus network. See our website for details of how to download and install a free antivirus program: sussex.ac.uk/its/security If you use a Mac, you should keep it updated using Software update from the Apple menu. 19

20 sussex mobile The Sussex Mobile phone app gives you easy access to helpful information. Use the web version on your phone: sussex.ac.uk/mobile Or download the app - search for Sussex Mobile in your app store: iphone/ipod/ipad App Store Android Google Play BlackBerry App World 20 Alerts You can opt to receive notifications about important news items,

21 Timetables keep up to date with lectures and appointments, Campus maps find the locations of teaching rooms, offices and other useful places, Library check your Library account for details of the items you have on loan, Printing account see your printing account balance and recently printed files, Pocket guide and get handy information on a range of campus services. 21

22 help & training There is a lot of support available with IT at Sussex. online See sussex.ac.uk/its for frequently asked questions on a huge range of topics, online guides and latest news. Click the red Help button on the ITS page to get assistance or report a fault. in person IT Service Desk Visit us in Shawcross or call on extension We are open Monday to Friday 9am- 7pm in term time and 9am- 5.30pm during vacations. IT Help Point in the Library If you need IT support in the Library, come and see us in the Hub on the ground floor. We re open Monday to Friday 11am-5pm (term time only). 22

23 With our IT training, you can gain skills which will be invaluable both during your time at the University and afterwards. Courses range from Absolute Beginners to Advanced and are available free of charge (there s a fee for non-attendance). training Add your name to the online waiting list and we ll let you know when the next course is scheduled. Excel spreadsheets Introduction Formulas and functions Charts Pivot tables Plus Powerpoint, EndNote, and more... Word processing Introduction Intermediate Using Word to write your thesis More details online sussex.ac.uk/its/training or send us an its-training@sussex.ac.uk 23

24 IT Services University of Sussex Shawcross Brighton BN1 9QT T +44 (0) E support@sussex.ac.uk sussex.ac.uk/its

IT at Sussex

IT at Sussex 2012 2013 Now you re at Sussex, you have access to a wide range of computing resources and services. This booklet introduces the services that are available. To find out more on any of the