Invitrogen Custom Primer Ordering Guide

Size: px

Start display at page:

Download "Invitrogen Custom Primer Ordering Guide"

Vernon Gallagher
6 years ago
Views:

1 Invitrogen Custom Primer Ordering Guide Rev. August,2015

2 Invitrogen Custom Primer Ordering Guide This guide describes how to order custom primer in Lifetechnologies Japan website. Before ordering primers, you need to create Lifetehnologies user account. Chapter 1 describes to create user account. After finishing registration, you can place order primers through Lifetechnologies website. Please refer to our website to get more information of custom primers as below. Invitrogen custom top page -Nucleotides/invitrogen-custom-dna-oligos.html Pricing -Nucleotides/invitrogen-custom-dna-oligos/Oligo-Ordering-Details/Pricing-for-Oligonucleotides.html Ordering details and delivery schedule -Nucleotides/invitrogen-custom-dna-oligos/Oligo-Ordering-Details/Delivery-Schedules-for-Olig onucleotides.html We recommend PC and browser as below. We recommend Google Chrome strongly. Windows Internet 6-8 (Not recommended Internet 9/Windows7) Google Chrome Firefox Macintosh OSX Safari Google Chrome Firefox 1

3 Table of contents 1. Login and new registration P3 2. How to order primers P10 3. Plate order P23 4. How to order value oligo P31 5. My account P33 6. FAQ P40 Contact us if you need more help to order custom primers. Lifetechnogies Japan Order support Invitrogen custom primer order team Tel: (Invitrogen Primer team) Guidance 1 to 2 jpprimerorder@invitrogen.com 2

com/ When you access Lifetechnologies website in Japan, you see Japanese

4 1. New customer registration and log into your account Go to Lifetechnoloigies website When you access Lifetechnologies website in Japan, you see Japanese flag. If country is not Japan, you can change county. Click Order Support. Click Change location). Click >Japan 日本. 3

You can change language to use a pull-down menu at the bottom right. We have not finished Japanese translation yet and there are a lot of pages only Japanese.

If you don t have web order account, click ここから開始します to create new account. Enter user account as Email address and password, then click サインイン.

5 You can change language to use a pull-down menu at the bottom right. We have not finished Japanese translation yet and there are a lot of pages only Japanese. Sorry for the inconvenience. Before you place order primers, you have to log into your account first. Point the cursor to サインインする and click ログイン. If you don t have web order account, click ここから開始します to create new account. Enter user account as address and password, then click サインイン. You can store user account and password to click on the left of 保存する When you forget username or password, click サインインにお困りですか? or パスワードをお忘れですか? and follow the instruction. After login to your account, you can see your name. 4

6 New customer registration You can register new customer registration on website. Enter address which is used as login ID. Marked (*) columns are essential for new customer registration. After you submit registration on website, you will receive auto-reply to receive new registration first. Then after completion of customer registration by Lifetetechnoloigies Japan, you receive mail again about completion of new customer registration of your account from us. When you submit new customer registration by 4pm on weekends, you will receive mail about completion of new customer registration and you place order on the same day. When you submit new customer registration after 4pm or weekend and holidays, you will receive notification mail on the next business day. After you get notification mail, you can place the order. Enter address, password, security question and answer. Marked (*) columns are essential for new customer registration. This address will be the username for your account, as well as the destination for order-related s. We recommend Password Strength is high as green line. 5

Select はい or いいえ whether to receive membership email.

7 Select はい or いいえ whether to receive membership . Then read Life Technologies General Terms & Conditionsand Terms of Use and check and click/check at the left of ライフテクノロジーズのウェブサイト利用条件および標準販売条件に同意します. If you place primer order soon, click はい登録を続けます and continue to enter shipping information. When you click いいえ登録をここで終了します, only address as userid is saved. You can add shipping information at the first primer order. Enter contact information. Marked (*) columns are essential for new customer registration. 6

8 Enter shipping address. No need to enter account number if you have no information. Next you select contracted dealer. Select prefecture from pull-down menu and click search. You see dealer list and select one dealer you will contract. If you know dealer company name, you entre dealer name in dealer name field and you see selected dealer list. 7

Decide contract dealer and click to select dealer and then click 送信. If you can t find dealer name, click ここをクリックすると. Enter dealer name and address. Select Japan in country field.

9 Decide contract dealer and click to select dealer and then click 送信. If you can t find dealer name, click ここをクリックすると. Enter dealer name and address. Select Japan in country field. Select はい or いいえ in membership benefit field. The You will receive technical updates from Life Technologies if you select yes. This mail doesn t contain order information. Customer s will receive order confirmation without relation to this selection. 8

Take a few minutes to read and accept Life Technologies and click at the left of I accept after you accept the Terms and Conditions. Finally click 登録する to register.

10 Take a few minutes to read and accept Life Technologies and click at the left of I accept after you accept the Terms and Conditions. Finally click 登録する to register. You see thank you message as below and you receive auto-reply mail to receive your request. If you select dealer and enter both ship to address, we start your registration. You receive mail about completion of user registration within a day when you submit the request by 4pm, Monday to Friday. If you subimit the request after 4pm or weekend and holidays, you will receive mail about completion of user registrataion on the following day. If you need urgent request, please contact us on page 2. Thank you message Auto reply mail 9

2.Point the cursor to ライフサイエンス and click カスタムプライマー 3.

11 2.How to order custom primers Go to primer order website as below. 1.Click インビトロジェンカスタムプライマーご注文はこちらから! 2.Point the cursor to ライフサイエンス and click カスタムプライマー 3.Point the cursor to オーダー製品 and then click プライマーのご注文. 10

12 4.Click オーダー製品 and then click カスタムプライマー ) below. or プライマーのご注文 as 5.Click ライフサイエンス and then click Invitrogen Custom Oligos). Click ご注文 at the right of カスタム DNA プライマー 11

13 There are 3 procedures for ordering primers. Basic Entry: Upload Entry: Order Plates: Enter one primer sequence at a time. Upload multiple sequences using Excel template at once. For ordering oligos in 96-well plate format. Basic Entry Enter primer and necessary information in web. Please note that all fields followed by an asterisk (*) must be filled in. Required item: Researcher name, Primer name, Sequence Select synthesis scale and purification using pull-down menu. Click 更新をする and check estimated delivery time and primer information such as Tm value and so on. You also check 3 alternate sequences for your input sequences for input sequence. Reverse Oligo, Complement Oligo, Reverse Complement Oligo Click カートに追加する to add primer into cart at the right on the top or bottom right. 12

14 To continue order, enter primer and needed information again. To confirm primer information in cart, click カートを見に行くか or click shopping cart at the top right. 13

Confirm your billing and shipping addresses.

15 Click 注文へ進む to continue order processing. Click Primer name or 編集 If you need to edit primer information. Confirm your billing and shipping addresses. Note that name fields followed by an asterisk (*) must be filled in. Enter some characters such as (*) if you don t know dealer name. Then click 確認を続行 >. 14

If you account has multiple dealer account, you can select dealer from pull-down menu for each products. Click 代理店変更. Select dealer from pull-down menu.

16 If you account has multiple dealer account, you can select dealer from pull-down menu for each products. Click 代理店変更. Select dealer from pull-down menu. After selecting dealers, price in 価格 and 合計 field automatically with price change. You can change dealer by each line. Or click カート内すべての品目に適用 if you want to change dealer for all products. 15

17 When you select multiple dealers in one order, you need to confirm billing and shipping information separately. After you confirmed data first, click continue (1 of 2) to confirm next information. 16

18 Select shipping option. Click and place check mark at the left of 全てのオリゴをまとめて出荷 if you need to ship all oligos together. Then specify dry or liquid for delivery. If you select 液体, we will ship primers dissolved in TE buffer. Please keep in mind we prepare primers based on your selection. Enter your original order number. You can enter any number, but this field must be filled in. Enter any characters like (.) even if you don t need your original order number. 17

19 When you have any special instructions to specify the date of delivery, dissolved in water and so on, click at the right of 特記事項. You can see free space as below and send us special instructions. After finished entering data, click 確認を続行 > at the top or bottom of the right and then proceed final review screen. 18

20 Click 注文する > to complete order. Please note that you can t cancel the order after you submit order. Confirm order details as below. You also receive order confirmation . Please keep in mind that order number such as 784XXXXX is very important to ask inquiry 19

21 Upload entry There are 2 procedures for upload entry. 1. Spreadsheet Upload Download Excel template, input order and save, and then upload files. 2. Copy and Paste Upload Enter order details in template and copy and paste on website directly 20

xls) after entering sequence and necessary information.

22 1. Spreadsheet Upload Click シーケンステンプレートをダウンロードします and download sequence template first. Refer instruction worksheet to enter orders. Save as Excel workbook (.xlsx) or Excel file (.xls) after entering sequence and necessary information. When you save file as text file, you select Tube template worksheet first. Then click ファイルを選択 and choose files you created. After that, click アップロード to upload files. 21

23 After uploading file, turn to next step as below. Marked shows there are no problems for primer order. Marked + x shows this information contains any error and not proceed to next step and you have to edit and fix detailed information. If you don t need primers, click 削除 for each primer. To order additional primers, click 再アップロードする. After preparing all orders, click カートに追加する and proceed to cart. Continue to order process as guidance on Page Copy/Paste Upload You can copy contents of row A to G in template file and paste information on website directly. After pasting information, click 送信 and then you see same screen as above and proceed to next step. Then continue to order process as guidance on Page

4. Plate order Click プレート注文 to start plate order. Click 96 ウェルシーケンステンプレート and download template first. Refer order instructions in Instruction worksheet.

24 4. Plate order Click プレート注文 to start plate order. Click 96 ウェルシーケンステンプレート and download template first. Refer order instructions in Instruction worksheet. After entering information, save as Excel file (.xls) after entering sequence and necessary information. When you save file as text file, you have to select worksheet first of Tube template. 23

25 If you need to set any vacant wells, enter blank in row D and dot (.) in row F for desired Row/Column as below. Click ファイルを選択 and select prepared file. Then click アップロード. 24

26 Click plate name or 編集 to confirm order details. Next step you need screen as below. Marked Same as upload entry, shows there are no problems for primer order. Marked + x shows this information contains any error and not proceed to next step and you have to edit and fix detailed information. Click of each well to confirm information. 25

27 Check primer information. After you edit primer information, click 保存 & 戻る at the top or bottom right and turn to previous screen. Click 保存 & 戻る at the top or bottom right and turn to previous screen. 26

28 Click Next to proceed next step. Select conditions one by one. For well volume, customers can t select in Japan but check one. Next select scale, purification, dry/wet and click Next. 27

29 Click Next again. Click Add to Cart to add order to cart. 28

30 Turn to cart automatically. When in plate order, there are no delayed information in cart and click plate name to confirm and edit information as guidance in page 19. Then click 注文へ進む to proceed order process. Refer to guidance on page

31 4. How to order Value Oligo Value Oligo special discount service Lifetechnologies offer. 999 per primer which is 7-30mer in 40 nmols, desalted and no modification. But it takes 1 more day to receive primers compared to standard oligo. Select value oligo basic entry or Value oligo upload entry. Go to primer order site as below. -Nucleotides/invitrogen-custom-dna-oligos.html Then click バリューオリゴ個別注文 or バリューオリゴアップロード注文 to select order method. Value Oligo Basic Entry Enter primer and necessary information in web. Please note that all fields followed by an asterisk (*) must be filled in. Required item: Researcher name, Primer name, Sequence Not selectable for synthesis scale and purification when in value oligo order. Click 更新をする and check estimated delivery time and primer information such as Tm value and so on. You also check 3 alternate sequences for your input sequences for input sequence. Click カートに追加する at the right on the top or bottom right. To continue order, enter primer and needed information again. To confirm primer information in cart, click カートを見に行くかを or click cart at the top right. 30

Click 96 ウェルシーケンステンプレート and download template first. Refer order instructions in Instruction worksheet.

32 Value Oligo Upload Order Download template for value Oligo order. Please note that template of value oligo is not same as standard order. Click 96 ウェルシーケンステンプレート and download template first. Refer order instructions in Instruction worksheet. After entering information, save as Excel workbook (.xlsx) or Excel file (.xls) after entering sequence and necessary information. When you save file as text file, you select Tube template worksheet first. 31

Click ファイルを選択 to save file and the click アップロード to add products into cart. Customers can upload sequence by copy primer information on template and paste it on website directly.

33 Click ファイルを選択 to save file and the click アップロード to add products into cart. Customers can upload sequence by copy primer information on template and paste it on website directly. After you paste information, click 送信. Refer to guidance to edit primer information on page17. Proceed ordering process after adding primers to card as guidance in page

5. My Account During log into, Users can access to order history in past 6 month and edit personal information in my account menu. Move the cart to your name and select menu as below.

34 5. My Account During log into, Users can access to order history in past 6 month and edit personal information in my account menu. Move the cart to your name and select menu as below. アカウント : Go to account top page as below ご注文 : View order history カート : Vies carts カスタム製品 : Custom Products and Projects: No use for primer order プロファイル :View and edit customer profile ログアウト :Logout My account top page Orders 33

35 Select ご注文 in my account menu first. You see order history data during past 6 month. Click each order number to confirm details. Click 再注文 to order same product again. Click each menu as below 最近のご注文 Order history ショッピングカート Cart settings お気に入りリスト Favorite list お客様のアカウント Return to my account top page 34

36 Profile Select プロファイル in my account menu first. Select menu at the left of my account screen. プロフィール編集 (default) Click 情報を編集 to edit information パスワード変更 Change password 秘密の質問 Change secret question 連絡方法 Add address to send order confirmation 承認依頼 Ask approval to place order as discussed below 請求先 / 出荷先住所 Change name of bill to/ship to account お支払情報 Not in use お客様のアカウント Return to my account top page 35

37 Approval routing If you make primer orders and then ask someone to place order, you have to set approval settings. Definition: Approver: A registered user at your institution to whom your orders will be routed when the orders exceed the indicated spending limit. Approvee: A registered user at your institution whose orders you wish to approve. Search approver Select 承認依頼 at the left side. Click at the right of 注文の承認を依頼する and then enter address in the blank and then click search. Turn to next screen as below if there is approver address and then click 変更を保存. 36

38 Notification mail is send to approve(to) and approve(cc:) as below. Click 新しい承認者を追加 if no one approver is found and need to register new approver. Approver needs to registered customer. 37

39 Enter 姓, 名, E メールアドレス and 電話番号 (optional) and then click 承認者を追加. Notification mail as below is send to approve(to) and approve(cc:). 38

40 Approver sets approvee. Before application of approver from approvee, approver has registered approve. Click at the right of ご注文の承認 and enter approve address in blank and click search. If you search arrpovee address, you see next screen as below and set spending Limit (optional). If you have other address to receive approval information, enter address in blank under 追加 E メールアドレス and click 保存. To assign temporary approver, enter address and click 検索. Finally click 変更を保存 to change settings. 39

I want to ask other person to receive primers. Q1. I can t login to with my user account and password. A1.

41 6. FAQ Q1. I can t login to with my user account and password. Q2. What characters are used in password? Q3. What should I enter in order number field? Q4. Can you receive primer at home? Q5. I want to change my setting information. Q6. I don t know the meaning of abbreviation as DSL. Q7. I want to ask other person to receive primers. Q1. I can t login to with my user account and password. A1. We recommend deleting Cookies of web browser first. If you don t solve the issue, contact primer order support team on page1. How to delete cookies Internet explorer Select ツール - インターネットオプション Select 削除 in 全般 Tab 40

42 Click ファイルの削除, Cookie の削除 and 履歴の削除. Google Chrome Click setting icon at the top right. Select 設定. Click 詳細設定を表示 at the bottom. 41

43 Click 閲覧履歴データの消去. Safari (Macintosh) Click Safari キャッシュを空にする Click 空にする 42

Example: password1 OK, password NG Q3. What should I enter in order number field? A3. Any word is OK.

44 Firefox Select ツール最近の履歴を消去. Select すべての履歴 from pull-down menu and click 今すぐ消去. Q2. What characters are used as password? A2. You need to set password the combination of alphabet and numbers. Example: password1 OK, password NG Q3. What should I enter in order number field? A3. Any word is OK. This field is required field and enter dot(.), order date( ) and so on. Q4. Can you receive primer at home? A4. We can ship primers only to your laboratory and office. 43

Q5. I want to change my setting information. A5. If you want to change shipping address, you can change shipping addres. Click 編集 at the bottom right in 規定の出荷先住所 as below.

45 Q5. I want to change my setting information. A5. If you want to change shipping address, you can change shipping addres. Click 編集 at the bottom right in 規定の出荷先住所 as below. You can t change dealer information from web. If you need to change dealer, contact us on page 1. Q6. I don t know the meaning of abbreviation as DSL. A6. Refer to this page. s-nucleotides/invitrogen-custom-dna-oligos/oligo-ordering-details/electronic-codes.html Q7. I want to ask other person to receive primers. A7. Delivery company rep. has to hand up primer for researcher who placed order directly. If it s Ok that anyone at same laboratory can receive primers, enter どなたでも受け取り可能 in 受け取り人様氏名 ( 宛名 ) field. 44

Invitrogen RNA Ordering Guide

Invitrogen RNA Ordering Guide Rev. September 2013 Invitrogen RNA Ordering Guide This guide describes how to order RNA in Lifetechnologies website. Before ordering RNA, you need to create Lifetechnologies