Web Manual: July 2017

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Dina Warren
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1 July 2017

2 Table of Contents Getting Started... 3 Support and New s... 3 How to change your password... 3 How to Access Division Outlook Web App (Webmail)... 4 iphone... 4 Android... 5 Microsoft Outlook... 7 How to Set Up an Archive File How to Set Up an Signature in Outlook WebApp How to Set Up an Out of Office Message / Automatic Reply in Outlook WebApp.. 17 How to Access a Shared Inbox Through Your

3 Getting Started Support and New s s are hosted with Robson Communications, a leading Canadian provider of IT and cloud computing solutions. s follow the pattern: FIRSTINITIALLASTNAME@divisionsbc.ca or DIVISIONPROJECT@divisionsbc.ca For support with Divisions and all setup requests, divisions@robsonsupport.com to open a support ticket. Both the provincial divisions office (PDO) staff and Robson staff will respond to tickets. Note: Robson can assist with issues relating to and set-up, however for issues with software (including Outlook), hardware and other issues, please connect with a local tech support provider. How to change your password Sign into your webmail account. Click on the gear symbol at the upper right-hand side of the screen. Select Change Password. This will take you directly to the password section within Settings where you can change your password. Note: it is recommended that you change your password at least once a year. 3

4 How to Access Division Outlook Web App (Webmail) How to access Division via Outlook Web App: 1. Go to: 2. Enter your login information: User name: jsmith Password: yourpassword Note: You can change your password by clicking on the gear symbol (in the top right corner of the web app) > click on Change Password. New password must contain at least: one uppercase letter 7 lower case letters one number iphone How to set up Division on iphone: 1. Go to: General Settings > Mail, Contacts, Calendars > Add Account > Microsoft Exchange 2. Enter your information following this example: a. jnguyen@divisionsbc.ca (enter your ) b. Password: b&cty39i# (enter your password) c. Description: Divisions 3. Click Next. Your ios device will try to find your Exchange Server. You might have to enter additional server information. If you need help, contact your Exchange Server administrator. 4. Enter the following information: a. Server: webmail.divisionsbc.ca b. Domain: Divisions c. Username: jnguyen (enter your username) d. Password: b&cty39i# (enter your password) 5. Click Next. Wait for your account to be verified. A screen will appear with Mail, Contacts, and Calendars options. Click on Save in top right corner. 4

Android Microsoft provides instructions on how to connect to email on an android phone here. 1. Make sure you have all of the information required prior to setup.

The following are examples of the information you need for setup: Email: jsmith@divisionsbc.

Download the Outlook App from the App Store or Google Play and install on your device Open Outlook for Android.

5 Android Microsoft provides instructions on how to connect to on an android phone here. 1. Make sure you have all of the information required prior to setup. Please sign in to prior to starting setup to verify you have the correct password. The following are examples of the information you need for setup: Username: jsmith Password: YourPassword Your username is the beginning of your . Ex. If your is your username would be jsmith 2. Download the Outlook App from the App Store or Google Play and install on your device Open Outlook for Android. The icon looks like this: If you haven't already, you can download Outlook for Android from the Google Play Store. 3. Open the Outlook App on your device Tap Get Started if it's your first time. Or, go to Settings > Add Account 4. Choose Add an account. 5. Enter address and press Continue. If prompted to choose an account type, select the Exchange icon 5

6 6. When prompted to enter your password, select to turn on the ADVANCED SETTINGS. Enter your information in the correct fields: Address: Server: webmail.divisionsbc.ca Domain: DIVISIONS Username: jsmith Password: yourpassword Press the check mark once complete. 6

Microsoft Outlook Outlook should automatically set up your email based on some basic information.

7 Microsoft Outlook Outlook should automatically set up your based on some basic information. If you experience issues with the automatic set-up, you may need to go through the manual setup instead. Windows 1. Close MS Outlook 2. Open the 'Control Panel' 3. Open the MAIL settings. (If you are having trouble finding these settings, do a search for the control panel in windows explorer. Once you are in the control panel, do a search for Mail to find the profiles screen below) 4. Click Profiles, add a new profile, title it "Divisions". 5. On the tab, click New: 6. In the Add New Account dialog box, to configure the new account automatically, configure the following settings in the Account section under Auto Account Setup: In the Your Name box, type your full name. In the Address box, type your address. In the Password box, type the password provided In the Retype Password box, retype the password, and then click Next to begin the Auto Account Setup process. 7

$Choose Use another account Username: DIVISIONS\yourusername (note: your username is the first half of your email address "jdoe") Password: your password 9.$

8 7. Outlook will then try to automatically configure your account. Upon completion you will receive a Windows Security pop up asking for verification of credentials. 8. Choose Use another account Username: DIVISIONS\yourusername (note: your username is the first half of your address "jdoe") Password: your password 9. Click OK, and then click Close to complete the account setup. Note: If the automatic configuration fails, the Auto Account Setup feature tries to connect by using a connection that is not encrypted. If this method also fails, then the account must be configured manually. Other Windows Instructions Outlook 2010 online instructions Outlook 2013 and 2016 online instructions text instructions screenshots Mac Outlook 2011 online instructions text instructions Outlook 2016 online instructions 8

9 Windows Outlook 2013 and 2016 Manual Set-up Text Instructions 1. Click Windows > Mail o If you do not see the Mail icon, use the search window. 2. Click Add button. 3. Type your full name, then click Ok. 4. In the Add Account window, select Manual setup or additional server types then click Next. 5. Select Microsoft Exchange Server or compatible service then click Next. 6. Under Server Settings, fill in the following information: o Server: exchange.divisions.local o User Name: your address 7. Click More Settings. 8. Select the Connection tab and check Connect to Microsoft Exchange using HTTP. 9. Click Exchange Proxy Settings. In this window: o In the field, type webmail.divisionsbc.ca o Check Only connect to proxy servers that have this principal name in their certificate, then type msstd:webmail.divisionsbc.ca in that field. o Check the following: On fast networks, connect using HTTP first, then connect using TCP/IP On slow networks, connect using HTTP first, the connect using TCP/IP o Set the Proxy authentication settings dropdown to Basic Authentication. 10.Click Ok Ok Next Finish Ok to close all settings. 11.Open Outlook 2013 and sign into your . 9

10 Outlook 2013 and 2016 Manual Set-up Screen Shot Instructions 1. Click Windows > Mail o If you do not see the Mail icon, use the search window. 2. Click Add button. 10

11 3. Type your full name, then click Ok. 4. In the Add Account window, select Manual setup or additional server types then click Next. 5. Select Microsoft Exchange Server or compatible service then click Next. 11

12 6. Under Server Settings, fill in the following information: o Server: exchange.divisions.local o User Name: your address 7. Click More Settings. 8. Select the Connection tab and check Connect to Microsoft Exchange using HTTP. 9. Click Exchange Proxy Settings. 12

10.In the Microsoft Exchange Proxy Settings window: o In the https:// field, type webmail.divisionsbc.

o Check the f ollowing: On fast networks, connect using HTTP first, then connect using TCP/IP On slow networks, connect using HTTP first, the

13 10.In the Microsoft Exchange Proxy Settings window: o In the field, type webmail.divisionsbc.ca o Check Only connect to proxy servers that have this principal name in their certificate, then type msstd:webmail.divisionsbc.ca in that field. o Check the f ollowing: On fast networks, connect using HTTP first, then connect using TCP/IP On slow networks, connect using HTTP first, the connect using TCP/IP o Set the Proxy authentication settings dropdown to Basic Authentication. 11.Click Ok Ok Next Finish Ok to close all settings. 12.Open Outlook 2013 and sign into your . 13

14 Mac Outlook 2011 Manual Set-up Text Instructions 1. Open Outlook You will see one of the following options: o A Welcome to Outlook:mac page. If you see this page, click the Add Account button. o Outlook loads. If Outlook loads with no welcome screen, select Tools > Accounts. 2. From the Accounts window, select Exchange Account. 3. Enter your Exchange Account information: o address (eg jsmith@divisionsbc.ca) o In the User Name box, enter your Division username (eg. jsmith) o In the Password box, enter your password o Uncheck Configure automatically o In the Server box, enter: exchange.divisions.local o Click Add Account 4. Click on Advanced 5. Under Microsoft Exchange: o In the Server box, enter: webmail.divisionsbc.ca o Check off Use SSL to connect (recommended) 6. Under Directory Service: o In the Server box, enter: msstd:webmail.divisionsbc.ca o Check off Log in with my Exchange account credentials 7. Click Ok 14

15 How to Set Up an Archive File With an archive file, you can save older s and access them locally so they don t count towards your inbox space. You can also save an archive file when a staff person leaves the organization, keeping old s in case they are needed for reference. Windows Office 365, Outlook 2007, 2010, 2013, and 2016 online instructions Mac Outlook 2011 online instructions Outlook 2016 online instructions 15

16 How to Set Up an Signature in Outlook WebApp Sign into your webmail account. Click on the gear symbol at the upper right-hand side of the screen. Select Options. Select settings from the left-hand menu. Set up your signature. To use the official Divisions colours in your signature, use the following RGB values: Gray Green Orange Teal R: 142 G: 137 B: 129 R: 187 G: 192 B: 155 R: 220 G: 102 B: 30 R: 0 G: 109 B: 138 Example signatures Robin Van Hussen Software Support Specialist, Practice Support and Quality T F rvanhussen@doctorsofbc.ca W Broadway, Vancouver, B.C. Leanne Regan Office Manager T E lregan@divisionsbc.ca W 16

17 How to Set Up an Out of Office Message / Automatic Reply in Outlook WebApp Sign into your webmail account. Click on the gear symbol at the upper right-hand side of the screen. Select Set automatic replies. This will take you directly to the automatic replies section within the organize settings where you can set up an automatic reply. 17

18 How to Access a Shared Inbox Through Your Submit a request to divisions@robsonsupport.com for access to be added to another address. Once set up, the inbox will appear below your regular folders. 18

Hosted Microsoft Exchange Client Setup & Guide Book

Hosted Microsoft Exchange Client Setup & Guide Book Section 1 Microsoft Outlook Web Access (OWA) access directions Section 2 Windows 10 Mail App setup & configuration Section 3 Windows Mobile Phone ActiveSync