SERVICE ALERT. NO.: 1716 Revision A
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1 SERVICE ALERT NO.: 1716 Revision A TO: Installers and dealers with the following Garmin devices: Garmin GPSMAP 74xx/76xx series chartplotters with software version 5.10 through 5.70 GPSMAP 5x7/7x1 series chartplotters with software version 3.00 through 4.80 GPSMAP 8x0/10x0 series chartplotters with software version 2.00 through 4.80 echomap CHIRP 4x/5x/7x/9x series chartplotters with software version 3.00 through 3.50 echomap 4x/5x/7x/9x series chartplotters with software version 2.00 through 3.50 echomap 50/70 series chartplotters with software version 3.00 through 4.80 DATE: 18 April 2017 SUBJECT: MANDATORY SOFTWARE UPDATE to address potential track log issues. ISSUE Garmin has recently discovered an issue that may affect devices if (1) a non-standard latitude/longitude format (position format other than hddd mm.mmmm) is selected, (2) a specific software version is loaded, (3) detailed maps are not available, and (4) used in low visibility/nighttime conditions. If the user has selected a standard latitude/longitude format, such as hddd mm.mmmm, or has already updated the device software to the latest version, the device may no longer be affected. This issue applies to the following models and software versions: Product Model Series First Software Version with Issue First Software Version with Fix GPSMAP 74xx76xx 5.10 January February 2016 GPSMAP 5x7/7x December February 2016 GPSMAP 8x0/10x January February 2016 echomap CHIRP 4x/5x/7x/9x 3.00 January June 2016 echomap 4x/5x/7x/9x 2.00 January June 2016 echomap 50/ December February Garmin Ltd. or its subsidiaries All Rights Reserved Except as expressly provided herein, no part of this document may be reproduced, copied, transmitted, disseminated, downloaded or stored in any storage medium, for any purpose without the express prior written consent of Garmin. Garmin hereby grants permission to download a single copy of this document and of any revision to this document onto a hard drive or other electronic storage medium to be viewed and to print one copy of this document or of any revision hereto, provided that such electronic or printed copy of this document or revision must contain the complete text of this copyright notice and provided further that any unauthorized commercial distribution of this document or any revision hereto is strictly prohibited.
2 Affected Position Formats: British Grid German Grid Irish Grid Finnish Grid RT 90 Grid Qatar Grid Modified RT 90 Grid Austrian Grid Swiss Grid New Zealand Grid Dutch Grid RESOLUTION The problem can be corrected by updating the software to the latest version. Garmin always recommends updating devices to the newest software version available. Please contact all customers who have purchased the affected products from you and inform them that a software update is available. If needed, up to 30 minutes of service and 30 minutes of travel time will be reimbursed under Garmin warranty to help facilitate these updates. To check the current software version on the chartplotter, select Settings > System > System Information > Software Information. To update the software, perform the following steps. 1. Download the latest Marine Software Update Bundle for the GPSMAP Series or the echomap Series available on the Garmin website at garmin.com/support/software/marine.html. These update bundles contain the appropriate chartplotter software versions for your device. 2. Download the software update to an SD card following the instructions on the download page. 3. Update the device software following the instructions in your chartplotter owner s manual. If needed, you can download the latest manual for your device at garmin.com/manuals. 4. After the update is complete, select Settings > System > System Information > Software Information on your device to verify that the chartplotter software is the correct version. If you have questions about the software update or calibrating the device, go to support.garmin.com. If you are not able to update the software, the problem can be corrected in the short term by changing the latitude/longitude selection. 1. Select Settings > Preferences (on some GPSMAP models) > Units > Position Format. 2. Select hddd mm.mmmm. 18 April 2017 Page 2 of 7
3 AFFECTED PRODUCTS echomap devices, with specific software versions listed above (SKUs listed): echomap 50s, w/xdcr echomap 50s, w/o XDCR echomap 50s, US Lakes, w/ XDCR echomap 50s, US Lakes, OEM echomap 50s, AUS/NZ, w/ XDCR echomap 50s, UK/IRE, w/o XDCR echomap 50dv, w/ XDCR echomap 50dv, US Lakes, w/ XDCR echomap 50dv, AUS/NZ, w/ XDCR echomap 50dv, UK/IRE, w/ XDCR echomap 50s, US Offshore, w/xdcr echomap 50s, US Offshore, w/o XDCR echomap 50s, US Offshore, OEM echomap 50dv, US Offshore, w/ XDCR Echo map 50s + G2 Vision VEU015R map K K echomap 50s Canada w/xdcr echomap 50dv Canada w/xdcr echomap 52dv WW w/o XDCR echomap 52dv WW w/xdcr echomap 52dv WW w/xdcr for EMEA only echomap 53dv US LakeVu HD w/xdcr echomap 53dv US LakeVu HD w/xdcr, New echomap 53dv US LakeVu HD, OEM echomap 54dv US Offshore g2 w/o XDCR echomap 54dv US Offshore g2 w/xdcr, New echomap 54dv US Offshore g2 OEM echomap 55dv Canada LakeVu HD w/xdcr echomap 55dv UK/IRE w/o XDCR echomap 55dv AUS/NZ w/xdcr echomap 52dv ASIA w/ GT-21TM echomap CHIRP 52dv, WW w/o XDCR echomap CHIRP 52cv, WW w/gt-20 XDCR echomap CHIRP 52dv,WW for Americas, w/xdcr echomap CHIRP 53dv, US LakeVu HD, w/xdcr echomap CHIRP 53cv, US LakeVu HD, OEM echomap CHIRP 54cv, US Offshore g2 w/o XDCR echomap CHIRP 54dv, US Offshore g2 w/xdcr echomap CHIRP 54cv, US Offshore g2, OEM echomap CHIRP 55dv, Canada LakeVu HD w/xdcr 18 April 2017 Page 3 of 7
4 echomap CHIRP 55cv, UK/IRE, w/o XDCR echomap CHIRP 55cv, AUS/NZ, w/gt-22 XDCR echomap CHIRP 55dv, APAC echomap 53dv CHIRP US LV, West Marine Demo/Display echomap 70s, w/xdcr echomap 70s, w/o XDCR echomap 70s, US Lakes, w/ XDCR echomap 70s, AUS/NZ, w/ XDCR echomap 70s, UK/IRE, w/o XDCR echomap 70dv, w/xdcr echomap 70dv, US Lakes, w/ XDCR echomap 70dv, AUS/NZ, w/ XDCR echomap 70dv, UK/IRE, w/ XDCR echomap 70s, US Offshore, w/o XDCR echomap 70dv, US Offshore, w/ XDCR Echo map 70s + G2 Vision VEU015R map K echomap 70dv Canada w/xdcr K echomap 70s/GCV10 Bundle K echomap70s Canada w/xdcr echomap 72sv WW w/o XDCR echomap 73sv US LakeVu HD w/xdcr echomap 73sv US LakeVu HD w/xdcr, New echomap 74sv US Offshore g2 w/o XDCR echomap 74sv US Offshore G2 w/xdcr, New echomap 75sv Canada LakeVu HD w/xdcr echomap 75sv UK/IRE w/o XDCR echomap 75sv AUS/NZ w/xdcr echomap 73dv, US LakeVu HD w/xdcr echomap 73dv, US LakeVu HD w/xdcr, New echomap 71sv WW w/o XDCR,455kHz echomap 71sv WW w/xdcr,455khz echomap 73dv ASIA w/ GT-21TM echomap 75dv, Canada LakeVu HD w/xdcr echomap 74dv US Offshore g2 w/xdcr, New echomap 75dv AUS/NZ w/xdcr echomap 74dv CHIRP US g2, West Marine Demo/Display echomap 73dv CHIRP US LV, West Marine Demo/Display echomap CHIRP 72cv, WW, w/o XDCR echomap CHIRP 72cv, WW, w/gt-20 XDCR echomap CHIRP 72dv,WW for Americas, w/xdcr echomap CHIRP 73dv, US LakeVu HD, w/xdcr echomap CHIRP 74dv, US Offshore g2, w/xdcr echomap CHIRP 75dv, Canada LakeVu HD, w/xdcr echomap CHIRP 75dv UK/IRE, w/o XDCR echomap CHIRP 75cv, AUS/NZ, w/gt-22 XDCR 18 April 2017 Page 4 of 7
5 echomap CHIRP 72sv, WW, w/o XDCR echomap CHIRP 72sv, WW, w/gt-52 XDCR echomap CHIRP 72sv,WW for Americas, w/xdcr echomap CHIRP 73sv, US LakeVu HD, w/xdcr echomap CHIRP 74sv, ClearVu, US Offshore g2, w/o XDCR echomap CHIRP 74sv, US Offshore g2, w/xdcr echomap CHIRP 75sv, Canada LakeVu HD w/xdcr echomap CHIRP 75sv, UK/IRE, w/o XDCR echomap CHIRP 75sv, ClearVu, AUS/NZ, w/gt-52 XDCR echomap CHIRP 75dv, APAC echomap CHIRP 75sv, APAC echomap 43dv, US LakeVu HD, w/xdcr echomap 43dv, US LakeVu HD, w/xdcr, New echomap 43dv US LakeVu HD, OEM echomap 44dv, US Offshore g2, w/xdcr, New echomap 44dv US Offshore g2, OEM echomap 42dv, WW, w/xdcr echomap 42dv, WW, w/o XDCR echomap 45dv, AUS/NZ, w/ XDCR echomap 45dv, UK/IRE, w/o xdcr echomap 45dv, Canada LakeVu HD, w/xdcr echomap 42dv ASIA w/ GT-21TM echomap 44dv CHIRP US g2, West Marine Demo/Display echomap 43dv CHIRP LV, West Marine Demo/Display echomap CHIRP 42cv, WW, w/o XDCR echomap CHIRP 42cv, WW, w/gt-20 XDCR echomap CHIRP 42dv,WW for Americas, w/xdcr echomap CHIRP 43dv,US LakeVu HD, w/xdcr echomap CHIRP 43cv, US LakeVu HD, OEM echomap CHIRP 44dv,US Offshore g2, w/xdcr echomap CHIRP 45dv, Canada LakeVu HD w/xdcr echomap CHIRP 45dv, UK/IRE, w/o XDCR echomap CHIRP 45cv, AUS/NZ, w/gt-20 XDCR echomap CHIRP 45dv, APAC echomap 92sv WW w/o XDCR echomap 93sv US LakeVu HD w/xdcr, New echomap 94sv US Offshore g2 w/o XDCR echomap 94sv US Offshore G2 w/xdcr, New echomap 95sv Canada LakeVu HD w/xdcr echomap 95sv UK/IRE w/o XDCR echomap 95sv AUS/NZ w/xdcr echomap 91sv WW w/o XDCR,455kHz echomap 91sv WW w/xdcr,455khz 18 April 2017 Page 5 of 7
6 echomap 93sv CHIRP US LV, West Marine Demo/Display echomap 92sv - HXEU706L UK & Ireland chart bundle echomap CHIRP 92sv, WW, w/o XDCR echomap CHIRP 92sv, WW, w/gt-52 XDCR echomap CHIRP 92sv,WW for Americas, w/xdcr echomap CHIRP 93sv, US LakeVu HD, w/xdcr echomap CHIRP 94sv, ClearVu, US Offshore g2, w/o XDCR echomap CHIRP 94sv, US Offshore g2 w/xdcr echomap CHIRP 95sv, Canada LakeVu HD w/xdcr echomap CHIRP 95sv, UK/IRE, w/o XDCR echomap CHIRP 95sv, ClearVu, AUS/NZ, w/gt-52 XDCR echomap CHIRP 95sv, APAC GPSMAP devices, with specific software versions listed above (SKUs listed): GPSMAP GPSMAP GPSMAP7015, DISPLAY ONLY GPSMAP7215, DISPLAY ONLY GPSMap GPSMap GPSMAP7212, DISPLAY ONLY GPSMap GPSMap GPSMap 7408xsv GPSMap 7608xsv GPSMap GPSMap GPSMap 7410xsv GPSMap 7610xsv GPSMap GPSMap GPSMap 7412xsv GPSMap 7612xsv GPSMap GPSMap GPSMap 7407xsv GPSMap 7607xsv GPSMap GPSMap GPSMap 7416xsv GPSMap 7616xsv GPSMAP 820xs w/dv transducer 18 April 2017 Page 6 of 7
7 GPSMAP 820xs w/o transducer GPSMAP 820xs Americas w/dv transducer GPSMAP 840xs w/dv transducer GPSMAP 840xs w/o transducer GPSMAP 840xs w/dv transducer, New GPSMAP 820 K GPSMAP 820xs Canada w/ dv xdcr GPSMAP 1020xs w/dv transducer GPSMAP 1020xs w/o transducer GPSMAP 1020xs Americas w/dv transducer GPSMAP 1040xs w/dv transducer GPSMAP 1040xs w/o transducer GPSMAP 1040xs w/dv transducer, New GPSMAP 1020 K GPSMAP 1020xs Canada w/ dv xdcr K GPSMap 1040xs/GCV10 Bundle GPSMAP GPSMAP 527xs, w/ XDCR GPSMAP 527xs, w/o XDCR GPSMAP 547, US Offshore & Lakes GPSMAP 547xs, US Offshore & Lakes, w/ XDCR GPSMAP 547xs, US Offshore & Lakes, w/o XDCR GPSMAP 557, AUS/NZ GPSMAP 557xs, AUS/NZ, w/ XDCR GPSMAP 557, UK/IRE GPSMAP 557xs UK/IRE Offshore, w/o XDCR GPSMAP 557xs, AUS/NZ, w/o XDCR GPSmap 527xs + G2 Vision map K GPSMAP 527xs Canada w/o xdcr GPSMAP GPSMAP 721xs, w/o XDCR GPSMAP 741, US Offshore & Lakes GPSMAP 741xs, US Offshore & Lakes, w/o XDCR GPSMAP 751, AUS/NZ GPSMAP 751xs, AUS/NZ, w/o XDCR GPSMAP 751, UK/IRE GPSMAP 751xs, UK/IRE, w/o XDCR GPSMAP 741xs/GMR 18HD Bundle GPSMAP 721xs/GMR 18HD Bundle GPSmap 721xs + G2 Vision map K GPSMAP 721xs Canada w/o xdcr 18 April 2017 Page 7 of 7
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