LifeImage Information for ED Clinicians
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1 LifeImage Information for ED Clinicians This document contains: 1) Support information for systems issue and missing studies 2) Primer on how to use the system 3) How to receive a study from a non-participating institution For LifeIMAGE Systems issues: Weekdays 7a-7p Page After 7p and Weekends Call LifeImage directly For missing studies or other clinical issues (contact the participating institution directly): Anna Jacques Hospital (Go-live 11/13/13) Emergency Department (978) Radiology CT Techs (978) Radiology Main Desk (978) BID Milton (Go-live 12/10/14) Emergency Department (617) ED Radiology Techs (617) BID Plymouth (former Jordan Hospital) (Go-live 12/18/13) Emergency Department (508) Radiology CT Techs (508) Radiology Main Desk (508) Cambridge Hospital (CHA) (Go-live 01/23/14) Emergency Department (617) Radiology Techs (617) Radiology Pager (617) Charlton Hospital (Southcoast) (Go-live 09/25/14) Emergency Department (508) Radiology Techs (508) Radiology Pager (508) Lawrence General Hospital (Go-live 09/11/13) Emergency Department (978) Ext: 2500 Radiology ED Techs (978) Ext: 2671 Lowell General Main Campus (Go-live 09/01/16) Main Number (978) Emergency Department (978) Radiology Main Desk (978) CT Main Desk (978)
2 CT in ED (978) CT Techs Ascom (internal only) Lowell General Saints Campus (Go-live 09/01/16) Main Number (978) Emergency Department (978) Ext: Radiology Main Desk (978) Ext: CT Main Desk (978) Ext: Milford Regional Medical Center (Go-live 06/15/15) Emergency Department (508) Radiology CT Main (508) Radiology File Main (508) Signature Healthcare Brockton (Go-live 11/20/13) Emergency Department (508) Radiology CT Techs (508) Radiology Main Desk (508) Somerville Hospital (CHA) (Go-live 01/23/14) Emergency Department (617) Radiology Techs (617) Radiology Pager (617) St. Luke s Hospital (Southcoast) (Go-live 09/25/14) Emergency Department (508) Radiology Techs (508) Radiology Pager (508) Tobey Hospital (Southcoast) (Go-live 09/25/14) Emergency Department (508) Radiology Techs (508) Radiology Pager (508) Whidden Hospital (CHA) (Go-live 01/23/14) Emergency Department (617) Radiology Techs (617) Radiology Pager (617)
3 Using the LifeImage system: Viewing images To get to the LifeImage system, click the LifeImage link at the top of the ED Dashboard, or use the link on the main hospital portal under Applications. You can also go to When possible the system will log you in directly from the dashboard. If prompted, use your usual ITS username/password that you use for and the portal. LifeImage will start in My Library which will be empty and is not being used. Click on the ED library for all images. Then click Inbox to view the images stored in the system. The list should be sorted with the most frequent studies first. You can also use the search exams feature.
4 If you click on the study of interest, a Summary screen will be shown on the right side with the various series available. Click on a series to view the images. The viewer itself is straightforward to use. For full documentation on the viewer click on the Help link in the upper right hand corner and then click on View the exam s images. Alternatively if you click on Inbox on the patient screen of the dashboard it will log you in to LifeImage and search for studies using that patient s name. (Note this will not work for EU Critical patients!)
5 Study retention / uploading to PACS Studies are automatically deleted from LifeImage after 30 calendar days and backups are not retained by BIDMC. The LifeImage viewer is considered a reference viewer, similar in quality to the GE Centricity Web viewer that we use with PACS. If you wish the images to be retained by BIDMC and/or viewable on the PACS monitors, please call to request a PACS upload as below. Note you will need to know the patient s name, MRN and DOB (as registered in the BIDMC system). Getting Help For system performance issues and image transmission problems, see the first section of this document. For further assistance using the software, there is online help available via a link in the upper right hand corner of the screen.
6 What follows are directions on how to receive a study from a non-participating institution (ie-one that is not on list above). You will need the address of a specific person at the outside hospital who you are working with. You (at BIDMC) are the receiver and the person at the other hospital is the sender. It is often simplest for the sending institution to burn the study to a DVD from their PACS and then insert that DVD into a computer to upload via LifeImage. Please note this may be technically challenging and have time requirements beyond the availability of a busy clinician. Steps for the Receiving BIDMC ED Staff 1. Log into LifeImage as usual. 2. From the ED Library click New Case 3. Specify the Sending Hospital from the dropdown list or select Other and type in the name. Enter the address of the person you are coordinating with at the sending site and then click continue
7 4. Choose one of the two options and click continue 5. A case URL and access code will have been generated and ed to the address you specified in the previous step. Steps for the sending user at the outside hospital 1. You will receive an from LifeImage with the subject Referral Box account ready for upload Copy the access code and click the Login link. 2. Enter the Access code provided in the and click Continue
8 3. Review the terms of agreement page and click Accept 4. Complete the fields on the contact info screen and click Next 5. You then have the option of browsing for a studies stored on your computer or on an inserted CD/DVD. Many sending sites will choose to burn the study to DVD from PACS, then insert that DVD into another computer to upload to LifeImage.
9 6. Confirm which studies are to be uploaded. 7. You can upload as many Exams or DVD s as you choose. Repeat step 6 for each new DVD. Once you are finished click Done (Log out). Note: The access code is for single use only. Once you log out, you will not be able to re-enter the system unless the requester at BIDMC sends another request.
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