Rev. 7/9/2013. Improved Access to Patient Information from Rutland Regional Medical Center

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Patience Drusilla Garrison
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1 Rev. 7/9/2013 Improved Access to Patient Information from Rutland Regional Medical Center

2 1. Accessing RRMC Web EMR 2. Finding Your Patient 3. The Ambulatory Summary Page 4. Viewing Lab Result Details 5. Viewing a Document, Radiology Report, Microbiology Report, or Pathology Report 6. Printing General Guidelines 7. Printing all Encounter Information 8. Printing all Visit Information 9. Printing a Specific Lab Report 10. Printing a Specific Document 11. Printing Select PDF Pages 12. Troubleshooting Printing Problems 13. Laboratory and Document Report Sections List 14. Frequently Asked Questions 15. Resources

3 1 Go to the RRMC Web Page ( Click on Community Practice EMR Resources 3 Click on Healthcare Professional 2 Click on the RRMC Web EMR link 5 Log In 4

4 1 2 3 Type in patient name, then click Search button to see results 4 Is the patient on your List page? If not, click on Search 5 Select patient from list Confirm correct patient by DOB check 6 7 Establish Relationship NOTE: The patient will automatically be added to your Relationship List Patient s Ambulatory Summary opens 8

5 Reports icon (printing) Section Headers Section Header Section Data range (fixed range) Expanded section Click to collapse Section data range (click to see options) Click to view document Click result to see details

6 Abnormal low 1 Abnormal high! Importance warning Click on name or result to open * Comment attached 2 Comment appears Click to view comment 3 Close when done

7 Document Viewer opens 1 Click on the document, radiology report, microbiology report, or pathology report name

8 Printing must be done through the Create Report menu Print from here This creates a PDF file with proper RRMC and patient identification Do not use! Do not use!

This selects all documents or lab results from the selected encounter only (you cannot change encounters) 3 Choose a reason for printing from drop-down list Hover

9 This selects all documents or lab results from the selected encounter only (you cannot change encounters) 3 Choose a reason for printing from drop-down list Hover cursor here, then click Create Report 1 4 Choose the Report template you want to print 2 6 Leave on Selected encounter 7 Leave on All dates 5 8 Leave this checked

This selects all documents or lab results for a visit with

cursor here, then click Create Report 1 4 Choose the Report

10 This selects all documents or lab results for a visit with multiple encounters (for example, if you want to include both ED and inpatient documents). 3 Choose a reason for printing from drop-down list Hover cursor here, then click Create Report 1 4 Choose the Report template you want to print 2 6 Select All encounters 7 Enter the date range 5 8 Leave this checked

Laboratory Report 2 5 7 8 9 Select All encounters Enter the date of the lab result 6 Scroll down and

11 Use this method to print a lab report from an encounter other than the selected encounter 3 Choose a reason for printing from drop-down list 4 Hover cursor here, then click Create Report 1 Choose Laboratory Report Select All encounters Enter the date of the lab result 6 Scroll down and choose the section(s) to print Unclick the Include All Sections box, then click to view the section list

This method prints the document with the RRMC Header, suitable for

drop-down list Hover cursor here, then click Create Report 1 4 Choose

the date of the document 6 Scroll down and choose the section(s) to

12 This method prints the document with the RRMC Header, suitable for inclusion in your Patient Chart 3 Choose a reason for printing from drop-down list Hover cursor here, then click Create Report 1 4 Choose the Clinical Documents Report Select All encounters Enter the date of the document 6 Scroll down and choose the section(s) to print Unclick the Include All Sections box, then click to view the section list

13 The PDF file created by the Report may have more pages than you need. The icons on the left of the window allow you to view and select specific pages. 1 Pages: Click on a page image to view the page Print all pages Print select pages Search: allows key word search 2 Bookmaarks: shows sections. Especially useful with Encounter reports 3

14 You clicked on Create Report, and nothing has happened Large reports may load slowly. Check your status bar and hourglass symbol 1 2 Your selection criteria might not have any data 3 Your pop-up Blocker may be on Click on the message, then Always Allow Pop- Ups from This Site 5 You are clicking on the wrong Print icon. Use this one from the PDF Print Preview window 4

15 Lab Sections Document Sections

16 Why doesn t a patient show up on my Relationships List? The default for the list is Admitted Within 30 Days. This keeps the list relatively short and manageable. You can change this list setting if you wish. What is an Encounter? An Encounter is a visit for a specific purpose. There are many types of Encounters, including Emergency, Inpatient, and Outpatient. A patient admitted to the hospital may have more than one Encounter related to their hospital stay. Can I select the Encounter I want to view? No. mpages Reach, the Cerner program behind RRMC Web EMR, uses a hierarchy algorithm to determine the Encounter the clinician is most likely to want to view. Where do I find information about what Encounter is selected? Location, at the top under the patient s name, shows the active encounter location. Can I see demographic information (such as insurance information)? This information is not available in mpages Reach, which is designed to give the most commonly requested clinical information. PowerChart will remain available to community practice sites for access to less commonly requested information.

17 Can I print the Summary Page? How about the Medication List? Not currently. We are working to create templates for these and other printing requests. Why can t I use the printer shortcuts to simply print the document in Document View? Printing from these icons does not print the RRMC Header, therefore does not indicate the source of the printed information. You must use the Report template to print correctly. What if it s only for internal use? I don t want to put it on the chart, just show it to the doctor. Any RRMC EMR information that is printed for any purpose needs to be printed properly. Can I print RRMC information to give to a patient? No. This information is meant for the Practice Site staff use only. If patients want RRMC EMR information, they need to contact Medical Records at RRMC.

18 Troubleshooting RRMC Help Desk: (802) New Empoyee Access Lynne Spence: (802)

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