Firmware Update of HighPROTEC Devices

Transcription

1 Firmware Update of HighPROTEC Devices This is a description of the firmware update process of HighPROTEC devices by means of a Field Device Installer. This Firmware Update should only be done by users who thoroughly understand the application of the affected device. In addition to that, users who want to do a firmware update should have read and understood this document completely. NOTICE: Executing a firmware update always bears a risk of failure. In a worst-case scenario, a device having failed during the update procedure, may have to be sent to the factory for repair. A firmware update can be available in two variants: Full Update or Hotfix Update. NOTICE: A Full Update will reset nearly all of the device settings to factory defaults. The settings have to be restored after the firmware update. A Full Update will also reset all counters, measured values, states and recorder data. It is not possible to restore them after the update. Document Revision E Page 1 of 15

2 Contents Firmware Update Overview... 3 Step 1: Preparative Steps... 4 Step 1a: Isolate the relay from your facility... 4 Step 1b: Connect the relay to your PC... 4 Step 1c: Collect all device settings... 4 Step 2: Perform the Firmware Update... 6 Step 2a: Put the relay into the service mode... 6 Step 2b: Perform the Firmware Update... 6 Step 3: Restore your Relay`s Settings... 9 IEC Configuration Step 4: Commissioning Step 4a: Perform a Commissioning Test Step 4b: Reverse modifications of Step 1a Troubleshooting Firmware Update not supported Unstable Connection Firmware Update Failure: Invalid Typecode No USB Connection possible Other Firmware Update Failures during Installation Get in Contact with our Service Team Document Revision E Page 2 of 15

3 Firmware Update Overview You need: o PC (running Windows 7 or higher) o USB cable with Mini-B connector for the device side The Firmware Update consists of the following steps: 1. Preparative Steps a. Isolate the relay from your facility b. Connect the relay to your PC c. Collect all device settings 2. Perform the Firmware Update a. Put the relay into the service mode b. Perform the firmware update 3. Restore your Relay`s Settings 4. Commissioning a. Perform a Commissioning Test b. Reverse modifications of Step 1a Document Revision E Page 3 of 15

4 Step 1: Preparative Steps Step 1a: Isolate the relay from your facility During the update process the regular functionality of the device will be unavailable. Output relays and communication ports will behave differently compared to regular operation. WARNING: Make sure that the device cannot trigger any unwanted trips or send any unwanted signals during the update procedure. At least isolate the trip contact electrically. The same care has to be taken concerning the switch gear control functionality (if used). Step 1b: Connect the relay to your PC Use a Personal Computer (running Windows 7 or higher) with a USB port. Use a USB cable with Mini-B connector for the device side. Connect the device to your PC with the USB cable. Step 1c: Collect all device settings Collect the following device settings. After execution of a Full Update (see Step 2b point 4), you will have to restore these device settings. Topic Firmware Update from... Release 3.4 or lower Release 3.6 or higher Device Setting File Download the current device settings to a parameter file. 1 Passwords Note down the currently set passwords of the device. Settings will remain unchanged during the udate. Smart view Access Rights Note down the current settings under [Device Para / Security / Communication]. 2 Settings will remain unchanged during the udate. Switching Authority IEC Configuration Note down the current switching authority under [Control / General Settings]. Settings will remain unchanged during the udate. Make sure that you have the currently used IEC substation configuration file (.SCD-file) available. It will be necessary to upload this file to device after the update. 1 Use Smart view. For details refer to the Smart view User Manual. 2 If available in your device. Document Revision E Page 4 of 15

5 Topic Modbus Datapoint Mapping Modbus RTU Slave ID Modbus TCP Unit ID IEC104 Datapoint Mapping IEC104 Common Address DNP3 Master ID and Slave ID Firmware Update from... Release 3.4 or lower Release 3.6 or higher Nothing to do. Download the currently used Datapoint Mapping. 3 Note down the currently set Slave ID under [Device Para / Modbus / Communication/ RTU]. Note down the currently set Unit ID under [Device Para / Modbus / Communication/ TCP]. Not available. Download the currently used IEC104 Datapoint Mapping. 3 Not available. Note down the currently set Common Address under [Device Para / IEC104 / General Settings]. Note down the currently set Master and Slave ID under [Device Para / DNP3 / Communication]. 3 Use Smart view. For details refer to the Smart view User Manual. Document Revision E Page 5 of 15

6 Step 2: Perform the Firmware Update Step 2a: Put the relay into the service mode Enable the device for the Firmware Update Reboot the device via [Service / General / Sys.Reboot] while holding the relay s CTRL key pressed. As a result, the System-LED will be illuminated red and the display will be dark. Alternatively you can disconnect and reconnect the device s supply voltage while holding its CTRL key pressed. Step 2b: Perform the Firmware Update 1. Start up the Field Device Installer application Select the proper Installer-file within your Firmware Update Package suitable for the type of your device. Each of the Installer file names is of the following pattern: FieldDeviceInst_<Device Type>_<Build No>.exe Start the appropriate Installer-file. Selecting an improper Field Device Installer executable will result in an error message Unsupported Firmware version found. 2. Select the COM port of your PC Select the COM port that is connected to the device as shown below (e.g. COM5). 3. Check the device s update possibilities Select the Check Device button. The installer will now check the device s compatibility for this firmware update. Only compatible devices are accepted for a firmware update. Step 2: Select the COM port of your PC Step 3: Check update possibilities Document Revision E Page 6 of 15

7 4. Select the type of firmware update Select the type of firmware update that shall be executed: Hotfix Update All device settings will remain untouched. Only the firmware is updated. This option is only available for minor firmware updates. Full Update All device settings, counters, measured values, states and recorder data will be reset. You will have to restore the device settings after the firmware update. Document Revision E Page 7 of 15

8 5. The update process will start immediately The Update Process will take about 3-7 minutes. After successful completion, the device will be restarted automatically. Document Revision E Page 8 of 15

9 Step 3: Restore your Relay`s Settings NOTICE: Only after a Full Firmware Update is it necessary to restore the relay`s settings. If you executed a Hotfix Update, you can skip Step 3. All your relay`s settings are conserved. NOTICE: After execution of a firmware update on more than one device, be sure to restore the device settings in the correct relay. This is because some settings survive a firmware update (e.g. TCP/ IP address settings). Restore the following device settings: Topic Firmware Update from... Release 3.4 or lower Release 3.6 or higher Device Setting File Convert the setting file to the new device model version. Load the settings into the device. 4 Passwords Restore the passwords in menu [Device Para / Security / Password]. 5 Nothing to do. Settings will remain unchanged during the udate. Smart view Access Rights Restore or newly define the settings under [Device Para / Security / Communication]. Nothing to do. Settings will remain unchanged during the udate. Switching Authority TCP/ IP Address Settings Display Contrast IEC Configuration Modbus Datapoint Mapping Modbus RTU Slave ID Modbus TCP Unit ID IEC104 Datapoint Mapping Please select the required switching authority in menu [Control / General Settings]. Nothing to do. Settings will remain unchanged during the udate. Nothing to do. Settings will remain unchanged during the udate. Nothing to do. Settings will remain unchanged during the udate. Load the IEC substation configuration file (.SCD-file) into the device. Activate it. 6 Nothing to do. Your relay will work Transfer the Modbus Datapoint with the default Datapoint Mapping Mapping to the device. 4 (same as before). Set the Slave ID under [Device Para / Modbus / Communication/ RTU]. Set the Unit ID under [Device Para / Modbus / Communication/ TCP]. Protocol was not available before. Transfer the IEC104 Datapoint Mapping to the device. 4 4 Use Smart view. For details refer to the Smart view User Manual. 5 For details refer to the device manual, chapter Security. 6 Details are explained below. Document Revision E Page 9 of 15

10 Topic IEC104 Common Address DNP3 Master ID and Slave ID Firmware Update from... Release 3.4 or lower Release 3.6 or higher Protocol was not available before. Set the Common Address under [Device Para / IEC104 / General Settings]. Set the Master and Slave ID under [Device Para / DNP3 / Communication]. IEC Configuration NOTICE: All devices of a substation need to be configured with the same *.SCD file. Otherwise, IEC61850 malfunctions can be the result. Load the.scd-file into the device: To restore the former IEC61850 configuration, the same *.SCD file has to be transmitted to the device as that, which was used before. For details refer to the device s user manual. Proceed as follows: 1. Start Smart view and receive all parameters from the device (for details refer to the Smart view User Manual). 2. In the menu [Device Para / IEC 61850] verify that Function is Inactive. If not, then switch it off and transfer the changed parameter to the device. 3. Click on the IEC icon of the IEC window and select your *.SCD file. 4. The selected *.SCD file is automatically checked for validity. Select Send to upload the file to the device. 5. Switch the IEC61850 Function back to Active (see step 2) and transfer the modified parameter to the device. 6. Verify the IEC61850 status under [Operation / Status Display / IEC61850]. Document Revision E Page 10 of 15

11 Step 4: Commissioning Step 4a: Perform a Commissioning Test Perform a commissioning test. Perform a SCADA commissioning test. Step 4b: Reverse modifications of Step 1a Be sure to re-establish any modification of the relay s contacts that you did previously in Step 1a. If the commissioning tests were successful, switch the device back into operation. Document Revision E Page 11 of 15

12 Troubleshooting Firmware Update not supported Before starting to upload any firmware to the device, the Field Device Installer checks if the firmware currently installed on the device is released for this type of firmware update. If this is not the case, the installation is stopped with one of the following messages: Wrong Device Type The Field Device Installer belongs to a different device type. Recommended action: Use a Field Device Installer that is suitible for your device type. The device's firmware cannot be updated with this installer. Recommended action: Please get in contact with our service team (see end of document). Firmware already installed. Everything s fine, the firmware is already installed on the device. The device s hardware is not suitible for this update: <detailed message> The firmware that you are trying to install does not support the hardware version of your relay. Recommended action: Please get in contact with our service team (see end of document). Document Revision E Page 12 of 15

13 Unstable Connection If the connection between the device and the PC does not work correctly, the installation procedure will stop with the following message: Unstable connection detected. Please check the connection to the device. Recommended actions: Check the USB cable. Verify that the USB cable is plugged in correctly. Restart the firmware update process (restart the installer and restart the device). If this second attempt fails, you can try to start the firmware update from a different PC. Document Revision E Page 13 of 15

14 Firmware Update Failure: Invalid Typecode If the Field Device Installer should detect a device typecode that does not fit to the available typecodes of the installer, the update process is stopped. Recommended actions: Check if you have selected the correct installer file that suits your device type. If the installer file is correct but still does not fit to the typecode of your device, please get in contact with our service team (see end of document). No USB Connection possible If it is not possible to connect the installer to the relay via USB (either the corresponding USB port can not be selected or the connection is not established), please proceed as follows: Check if Smart view release 3.60 or higher is installed on your PC. During the Smart view installation also the necessary USB driver will be installed. Check if the USB port of the PC is still occupied by another program/ application? Close those applications. Is the relay enabled for the firmware update by holding the relay s CTRL key (refer to chapter 8b)? Plug off the USB cable from the relay and plug it in again. After 10 seconds try again to connect the Field Device Installer to the relay. Restart your PC. Document Revision E Page 14 of 15

15 Other Firmware Update Failures during Installation In the unlikely case that the firmware update should stop with an error at some point during the installation process, please proceed as follows: Restart the installation process (restart the installer and restart the device). If this second attempt still leads to an error during the installation process, please get in contact with our service team (see end of document). Get in Contact with our Service Team Provide the following information to the Service Team: File UpdateSummaryLog.txt The Installer application automatically creates this log file next to its own *.exe file. It stores information about the firmware update process. Serial Number of the device You find this number on the device s housing. Build and Version Number (e.g , 3.0.a) You can find these numbers in the device s menu under [Device Para / Version]. In case of any problems please contact: Service and Support Contact Woodward Kempen GmbH Technical Support SupportPGD_Europe@woodward.com Phone: +49 (0) Document Revision E Page 15 of 15