vrealize Operations Manager Management Pack for vrealize Hyperic Release Notes

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1 vrealize Operations Manager Management Pack for vrealize Hyperic Release Notes vrealize Operations Manager Management Pack for Hyperic 6.0 Last document update: 04 December Contents: New Features Compatibility and Interoperability Documentation Resolved Issues Known Issues The vrealize Operations Manager Management Pack for vrealize Hyperic includes an embedded adapter and preconfigured dashboards. The adapter uses the Hyperic REST API to import resources and metrics from Hyperic HQ. You can use the built in dashboards to monitor the Hyperic HQ resources imported by the management pack, or you can build your own. New Features The updated management pack includes updated content to take advantage of the vrealize Operations Manager 6.0 new capabilities including Units are no longer displayed as strings, and they are now scaled (bytes > Kbytes > Mbytes, and so on) in various views. Custom health is replaced with problem alerts that control the health of the different objects. Problem alerts with recommendations have been added to MSSQL, Exchange and OS. Navigation trees have been added for OS, MSSQL and Exchange to provide easy navigation to the monitored objects. Management Pack for vrealize Hyperic includes default dashboards. Management Pack for vrealize Hyperic Dashboards Dashboard name MS SQL Purpose Use for a quick visual summary of the overall health of your MS SQL servers and clusters. MSSQL 2014 is supported by the default dashboard.

2 Exchange V Alerts Use for a quick visual summary of the overall health of your MS Exchange Servers. Select an item in the heatmap to view its key performance indicators, alerts, and relationships in the associated widgets. Exchange 2013 is supported by the default dashboard. Use to review and troubleshoot current issues with your Hyper-V implementation. Select an alert to view its status in the health tree and interesting metrics related to the alert. V VM Utilization V Host Utilization Use to monitor the CPU usage, memory usage, and throughput in KBPS for the virtual machines in your Hyper-V implementation. You can use this information to optimize your current configuration and predict future adjustments needed to handle changing demand. Use to monitor the CPU usage, memory usage, disk read and write latency, and throughput in KBPS for the virtual hosts in your Hyper-V implementation. You can use this information to optimize your current configuration and predict future adjustments needed to handle changing demand. Compatibility and Interoperability Compatible vrealize Operations Manager and vrealize Hyperic Versions Management Pack for vrealize Hyperic is compatible with vrealize Operations Manager 6.0, and vrealize Hyperic 5.8 and later, however VMware recommends that you use vrealize Hyperic vrealize Hyperic Server Configuration Requirements The vrealize Hyperic server must be configured to connect to a vcenter server to collect UUID and MOID values for Hyperic platforms so that Hyperic platforms can be mapped to the corresponding virtual machines. Connection Requirements The vrealize Operations Manager server must be able to access the vrealize Hyperic server. You must provide the vrealize Operations Manager URL and the vrealize Hyperic server URL when you add a Management Pack for vrealize Hyperic adapter instance.

3 Credential Requirements You must provide the vrealize Hyperic user name and password and the HTTP Post adapter user name and password when you create a credential for a Management Pack for vrealize Hyperic instance. To use certificate authentication, you must supply the keystore credentials. Documentation You can access the documentation for the Management Pack for vrealize Hyperic in the vrealize Operations Manager documentation center. Resolved Issues In the V VM Utilization dashboard, the three history widgets show all three metrics rather than showing one metric each. The Hyperic availability metrics for resources and metric groups are restored. In earlier versions, the availability metrics were 0 and 100. The values are now 0 and 1, for consistency with other availability metrics in the vrealize Operations Management Suite. Resources have both a built in availability value and an availability metric. Labels for Windows platform resources changed from Win32 to Windows. Labels for Hyper-V platform resources changed from Win-Hyper-V to Hyper-V Host. Note: for users upgrading from 5.8 these two label changes will not apply. Known Issues vrealize Hyperic agent service must be configured to run as an Exchange administrator in order to get DAG information. vrealize Hyperic agent Windows service runs as a local system account by default. In this mode, the Exchange Database Availability Group information cannot be read by the Exchange plugin and used by the management pack. Configure the Windows service to run as an account with the appropriate Exchange permissions.

4 MS SQL Page Life Expectancy metric is neither shown nor monitored by default in the MS SQL dashboard. The MS SQL dashboard does not show the MS SQL Page Life Expectancy metric by default, due to an issue in the vrealize Hyperic MS SQL plugin. Mark this metric as an indicator in any vrealize Hyperic server that monitors MS SQL environments. vrealize Hyperic 5.8 does not work with vrealize Operations Manager versions and vrealize Hyperic 5.8 requires a patch to vrealize Operations Manager versions and The patch is scheduled for release on December 18, Install the patch to vrealize Operations Manager, when available. When monitoring the Hyperic server in vrealize Operations Manager, the Hyperic server availability fluctuates between -1 and 1. This can only happen when the Hyperic server resource is down, and there is at least one Hyperic service that belongs to the server with an interval that is shorter than the Hyperic server interval. This is not the case when using Hyperic default settings. Change the intervals so that the server interval is the same as or smaller than the service interval, and restart Hyperic.

5 When you are monitoring the availability of a Hyperic server resource in vrealize Operations Manager, it might appear incorrectly if the availability of one or more of its service resources is the opposite of the Server resource availability in Hyperic. For example, if the service availability appears to be down in Hyperic but the server appears to be up in Hyperic, the server availability in vrealize Operations Manager might appear to be down. None. Upgrade from 5.8 to a new version is relatively long, and takes close to 30 minutes. During this time, under the Admin->Support->Info tab in the Describe Info portlet, the word describing appears, and null appears in the Status column for Hyperic Adapter. When the process is complete, the text changes to describe done.