New models of IBM BladeCenter HS23 and HS23E blade servers feature enhanced memory options

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1 IBM United States Hardware Announcement , dated October 16, 2012 New models of IBM BladeCenter HS23 and HS23E blade servers feature enhanced memory options Table of contents 1 Overview 4 Publications 2 Key prerequisites 4 Technical information 2 Planned availability date 14 Terms and conditions 2 Description 19 Prices 3 Product number 21 Order now At a glance The IBM BladeCenter HS23 and HS23E are versatile blade servers that offer outstanding performance for virtualization with new levels of memory capacity, CPU performance, and highly scalable I/O. New BladeCenter HS23 and HS23E models with 8 GB VLP RDIMMs 1Rx4 Chipkill RDIMMs for improved reliability and data integrity 2Rx8 Dual rank RDIMMs designed for optimal performance with Intel Xeon TM Processor E and E For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001). Overview The IBM BladeCenter HS23 and HS23E offer high performance balanced with flexible, scalable configuration options and simple management in an efficient server designed to run a broad range of workloads exceptionally well. The HS23 is a two-socket blade server running the Intel Xeon processor E product family. The HS23E, also a two-socket blade server, supports the Intel Xeon processor E product family. With industry-leading RAS features, energy efficiency, outstanding performance, flexible and scalable I/O, and complete systems management, the HS23 and HS23E offer a robust platform optimized for your mission-critical applications. Standard 30 mm single-wide form-factor protects your investments by providing compatibility with the IBM BladeCenter H, E, S, and HT chassis. The IBM BladeCenter HS23 and HS23E offer performance for value with energy efficiency and density in an all-purpose server that is designed to run a wide variety of workloads. New models of the IBM BladeCenter HS23 and HS23E have new memory features that provide additional capabilities to clients. These new models come with integrated 8 GB 1600 MHz and 1333 MHz DDR3 VLP RDIMMs and offer clients either the latest memory technology with Chipkill reliability or dual rank for maximum performance with the Intel Xeon Processor E5-2600/2400 series. The new models also offer higher standard memory capacity enabling clients to scale more virtual machines immediately. The standard memory configurations are flexible to allow clients to increase their memory capacity as their business needs grow. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 Feature exchange None Key prerequisites BladeCenter chassis Monitor, keyboard, and mouse for setup Network switch module Boot device, such as on-board HDD or network storage device Advanced Management Module with latest-level firmware Rack and appropriate PDUs and main power distribution For prerequisites, refer to the IBM BladeCenter ServerProven Plan Planned availability date October 18, 2012 Description BladeCenter HS23 model configurations System SEO HDD number Processor L2 cache iface IBM BladeCenter HS C6x 1 x 2.0 GHz 20 MB 4x8 GB SAS Intel Xeon E c 95w RAID 7875-C7x 1 x 2.2 GHz 20 MB 4x8 GB SAS Intel Xeon E c 95w RAID 7875-C8x 1 x 2.7 GHz 20 MB 4x8 GB SAS Intel Xeon E c 130w RAID IBM BladeCenter HS23: Foundation for Cloud x 2 x 2.0 GHz 20 MB 16x8 GB SAS Intel Xeon E c 95w RAID System SEO HDD number Processor L2 cache iface IBM BladeCenter HS23E 8038-C4x 1 x 2.2 GHz 15 MB 3x8 GB SATA Intel Xeon E c 95w RAID 8038-D2x 1 x 2.1 GHz 20 MB 3x8 GB SATA Intel Xeon E c 95w RAID 8038-D4x 1 x 2.3 GHz 20 MB 3x8 GB SATA Intel Xeon E c 95w RAID Note: Power supplied through BladeCenter chassis. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 BladeCenter HS23 Express Models System SEO HDD number Processor L2 cache iface 7875-E4U 2 x 2.0 GHz 15 MB 4x8 GB SAS Intel Xeon E c 95w RAID 7875-E5U 2 x 2.5 GHz 15 MB 4x8 GB SAS Intel Xeon E c 95w RAID 7875-E6U 2 x 2.0 GHz 20 MB 8x8 GB SAS Intel Xeon E c 95w RAID BladeCenter HS23E Express Models System SEO HDD number Processor L2 cache iface 8038-E4U 1 x 2.2 GHz 10 MB 3x8 GB SATA Intel Xeon E c 80w RAID 8038-E5U 1 x 2.2 GHz 15 MB 3x8 GB SATA Intel Xeon E c 95w RAID 8038-E6U 1 x 2.1 GHz 20 MB 3x8 GB SATA Intel Xeon E c 95w RAID Note: Power supplied through BladeCenter chassis. Product number The following are feature already announced for the 8038 machine type: Description MT Model Feature Schedule Instruction 8038 AC1 A2GW MC1 The Single Entity Offerings (SEO) Description IBM BladeCenter HS23 IBM BladeCenter HS23: Foundation for Cloud IBM BladeCenter HS23 Express Models SEO Number 7875C6U 7875C7U 7875C8U U 7875E4U 7875E5U 7875E6U Description IBM BladeCenter HS23E IBM BladeCenter HS23E Express Models SEO Number 8038C4U 8038D2U 8038D4U 8038E4U IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 8038E5U 8038E6U Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). Publications None Services Global Technology Services IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-ibm offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit For details on education offerings related to specific products, visit Select your country, and then select the product as the category. Technical information Specified operating environment Physical specifications IBM BladeCenter HS C6x Processor Intel Xeon E core 95w 2.0 GHz Max. mem. speed 1600 MHz Interconnect speed 8.0 GT/s Number standard 1 L2 cache (full speed) 20 MB (VLP ECC DDR3) 32 GB IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 DIMMs (Standard) 4 x 8 GB DIMM sockets 16 Capacity 256 GB 1 Disk controller SAS/SATA Channels 4 Connector ext. 2 () HDD 0 Ethernet controller Dual 1Gb + Dual 10Gb 10Gb Interposer Card Standard 7875-C7x Processor Intel Xeon E core 95w 2.2 GHz Max. mem. speed 1600 MHz Interconnect speed 8.0 GT/s Number standard 1 L2 cache (full speed) 20 MB (VLP ECC DDR3) 32 GB DIMMs (Standard) 4 x 8 GB DIMM sockets 16 Capacity 256 GB 1 Disk controller SAS/SATA Channels 4 Connector ext. 2 () HDD 0 Ethernet controller Dual 1Gb + Dual 10Gb 10Gb Interposer Card Standard 7875-C8x Processor Intel Xeon E core 130w 2.7 GHz Max. mem. speed 1600 MHz Interconnect speed 8.0 GT/s Number standard 1 L2 cache (full speed) 20 MB (VLP ECC DDR3) 32 GB DIMMs (Standard) 4 x 8 GB DIMM sockets 16 Capacity 256 GB 1 Disk controller SAS/SATA Channels 4 IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 Connector ext. 2 () HDD 0 Ethernet controller Dual 1Gb + Dual 10Gb 10Gb Interposer Card Standard IBM BladeCenter HS23: Foundation for Cloud x Processor Intel Xeon E core 95w 2.00 GHz Max. mem. speed 1600 MHz Interconnect speed 8.0 GT/s Number standard 2 L2 cache 20 MB (VLP ECC DDR3) 128 GB DIMMs (Standard) 16 x 8 GB DIMM sockets 16 Capacity 256 GB 1 Disk controller SAS/SATA Channels 4 Connector ext. 2 () Storage drives 0 Management proc. Standard Ethernet controller Dual 1Gb + Dual 10Gb 10Gb Interposer Card Standard IBM USB Key for VMWare Standard ESXi 5.0 Update1 IBM Systems Director Standard Ed for X86 V6-Srvr Lic w/1 Yr S&S Standard BladeCenter HS23 Express Models 7875-E4U Processor Intel Xeon E core 95w 2.00 GHz Max. mem. speed 1333 MHz Interconnect speed 7.2 GT/s Number standard 2 L2 cache 15 MB (VLP ECC DDR3) 32 GB DIMMs (Standard) 4 x 8 GB DIMM sockets 16 Capacity 256 GB 1 Disk controller SAS/SATA IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 Channels 4 Connector ext. 2 () Storage drives 0 Ethernet controller Dual 1Gb + Dual 10Gb 10Gb Interposer Card Standard 7875-E5U Processor Intel Xeon E core 95w 2.50 GHz Max. mem. speed 1333 MHz Interconnect speed 7.2 GT/s Number standard 2 L2 cache 15 MB (VLP ECC DDR3) 32 GB DIMMs (Standard) 4 x 8 GB DIMM sockets 16 Capacity 256 GB 1 Disk controller SAS/SATA Channels 4 Connector ext. 2 () Storage drives 0 Ethernet controller Dual 1Gb + Dual 10Gb 10Gb Interposer Card Standard 7875-E6U Processor Intel Xeon E core 95w 2.0 GHz Max. mem. speed 1600 MHz Interconnect speed 8.0 GT/s Number standard 2 L2 cache 20 MB (VLP ECC DDR3) 64 GB DIMMs (Standard) 8 x 8 GB DIMM sockets 16 Capacity 256 GB 1 Disk controller SAS/SATA Channels 4 Connector ext. 2 () Storage drives 0 IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 Management proc. Ethernet controller 10Gb Interposer Card Standard Dual 1Gb + Dual 10Gb Standard 1 Total system memory capacity is based on using 16 GB memory DIMMs. 2 Capacities are based on installation of two 1 TB drives. For latest information on supported HDD options, visit subsystem Matrox video core Integrated on the blade Supported HS23 video resolutions CRT ISO Maximum refresh CRT Flat panel Resolution rate supported support Compliance support 640 x Hz Yes Yes Yes 800 x Hz Yes Yes Yes 1024 x Hz Yes Yes Yes Note: For resolutions supported by different operating systems, refer to the operating system documentation. Dimensions - BladeCenter HS23 Height: 24.5 cm (9.7 in) Depth: 44.6 cm (17.6 in) Width: 2.9 cm (1.14 in) Maximum weight: 5.4 kg (12 lb) (depending on the configuration when options are added) Electrical BladeCenter chassis: 200 to 240 (nominal) V ac; 50 Hz or 60 Hz BladeCenter HS23: 12.2 (nominal) V dc BladeCenter HS23E 8038-C4x Processor Intel Xeon E core 95w 2.20 GHz Max. mem. speed 1333 MHz Interconnect speed 7.2 GT/s Number standard 1 L2 cache 15 MB (VLP ECC DDR3) 24 GB DIMMs (Standard) 3 x 8 GB DIMM sockets 12 Capacity 192 GB 1 Disk controller SATA hard drive SAS hard drives and solid-state drives are supported with optional CIOv RAID card IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 Channels 2 Connector ext. 0 (2 with optional CIOv RAID card) Storage drives 0 Ethernet controller Dual 1Gb 8038-D2x Processor Intel Xeon E core 95w 2.10 GHz Max. mem. speed 1600 MHz Interconnect speed 8.0 GT/s Number standard 1 L2 cache 20 MB (VLP ECC DDR3) 24 GB DIMMs (Standard) 3 x 8 GB DIMM sockets 12 Capacity 192 GB 1 Disk controller SATA hard drive SAS hard drives and solid-state drives are supported with optional CIOv RAID card Channels 2 Connector ext. 0 (2 with optional CIOv RAID card) Storage drives 0 Ethernet controller Dual 1Gb 8038-D4x Processor Intel Xeon E core 95w 2.30 GHz Max. mem. speed 1600 MHz Interconnect speed 8.0 GT/s Number standard 1 L2 cache 20 MB (VLP ECC DDR3) 24 GB DIMMs (Standard) 3 x 8 GB DIMM sockets 12 Capacity 192 GB 1 Disk controller SATA hard drive SAS hard drives and solid-state drives are supported with optional CIOv RAID card Channels 2 Connector ext. 0 (2 with optional CIOv RAID card) Storage drives 0 IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 Ethernet controller Dual 1Gb BladeCenter HS23E Express Models 8038-E4U Processor Intel Xeon E core 80w 2.20 GHz Max. mem. speed 1066 MHz Interconnect speed 6.4 GT/s Number standard 1 L2 cache 10 MB (VLP ECC DDR3) 24 GB DIMMs (Standard) 3 x 8 GB DIMM sockets 12 Capacity 192 GB 1 Disk controller SATA hard drive SAS hard drives and solid-state drives are supported with optional CIOv RAID card Channels 2 Connector ext. 0 (2 with optional CIOv RAID card) Storage drives 0 Ethernet controller Dual 1Gb 8038-E5U Processor Intel Xeon E core 95w 2.20 GHz Max. mem. speed 1333 MHz Interconnect speed 7.2 GT/s Number standard 1 L2 cache 15 MB (VLP ECC DDR3) 24 GB DIMMs (Standard) 3 x 8 GB DIMM sockets 12 Capacity 192 GB 1 Disk controller SATA hard drive SAS hard drives and solid-state drives are supported with optional CIOv RAID card Channels 2 Connector ext. 0 (2 with optional CIOv RAID card) Storage drives 0 IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 Ethernet controller Dual 1Gb 8038-E6U Processor Intel Xeon E core 95w 2.10 GHz Max. mem. speed 1600 MHz Interconnect speed 8.0 GT/s Number standard 1 L2 cache 20 MB (VLP ECC DDR3) 24 GB DIMMs (Standard) 3 x 8 GB DIMM sockets 12 Capacity 192 GB 1 Disk controller SATA hard drive SAS hard drives and solid-state drives are supported with optional CIOv RAID card Channels 2 Connector ext. 0 (2 with optional CIOv RAID card) Storage drives 0 Ethernet controller Dual 1Gb 1 Total system memory capacity is based on using 16 GB memory DIMMs. 2 Capacities are based on installation of two 1 TB drives. For latest information on supported HDD options, visit subsystem Matrox video core Integrated on the blade Supported HS23E video resolutions CRT ISO Maximum refresh CRT Flat panel Resolution rate supported support Compliance support 640 x Hz Yes Yes Yes 800 x Hz Yes Yes Yes 1024 x Hz Yes Yes Yes Note: For resolutions supported by different operating systems, refer to the operating system documentation. Dimensions - BladeCenter HS23E Height: 24.5 cm (9.64 in) Depth: 44.6 cm (17.56 in) Width: 2.9 cm (1.14 in) Maximum weight: 4.63 Kg (10.2 lb) IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 Note: Above dimensions and weights refer to a single-wide HS23E. Addition of one or more Expansion Blades increases width and weight. Electrical BladeCenter chassis: 200 to 240 (nominal) V ac; 50 Hz or 60 Hz BladeCenter HS23E: 12.2 (nominal) V dc For latest information on supported HDD options, visit Standards This system supports or complies with the following standards: Multiprocessor Specification (MPS) 1.4 Hardware-enabled to meet the International Organization for Standardization (ISO) 9241, Part 3 Equipment approvals and safety FCC - Verified to comply with Part 15 of the FCC Rules, Class A Canada ICES-003, issue 4, Class A UL/IEC CSA C22.2 No Operating environment ASHRAE class A2 Temperature: 10 C to 35 C (50 F to 95 F) to 914 m (3,000 ft) Relative humidity: 8% to 80% (noncondensing) Hardware requirements For attended installation of an operating system, this blade requires a compatible: Keyboard Mouse Display Unattended or remote installation may be performed without requiring some or all of these components. Review your unattended software installation program information for specific hardware configuration requirements. For service, the server requires a compatible: Keyboard Mouse Display When having the unit serviced, plan to have these components attached to your server either directly or indirectly via a console switch. Compatibility For detailed information about IBM and non-ibm devices, adapters, software, and network operating systems supported with System x servers, visit IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 Contact your IBM representative or IBM Business Partner, or refer to the IBM Sales Manual for information on the compatibility of hardware and software for System x servers. The Sales Manual is updated periodically as new features and options are announced that support these servers. Planning information This product is designated as customer setup. Customer setup instructions are shipped with the product. Configuration information BladeCenter HS23 and HS23E models must be installed in a BladeCenter chassis. BladeCenter configuration Processor upgrades For systems that come standard with one Intel Xeon processor, an additional processor may be added by purchasing a supported processor option. The optional processor must match the initial processor in each system. The following processor options are supported with the IBM BladeCenter HS23 models: Intel Xeon Processor E5-2620, 2.0 GHz, 6c, 15MB Cache, 95w, 1333 MHz, (81Y9295) Intel Xeon Processor E5-2650, 2.0 GHz, 8c, 20MB Cache, 95w, 1600 MHz, (81Y9298) Intel Xeon Processor E5-2660, 2.2 GHz, 8c, 20MB Cache, 95w, 1600 MHz, (81Y9299) Intel Xeon Processor E5-2680, 2.7 GHz, 8c, 20MB Cache, 130w, 1600 MHz, (81Y9300) The following processor options are supported with the IBM BladeCenter HS23E models: Intel Xeon Processor E5-2407, 2.2 GHz, 4c, 10MB Cache, 80w, 1066 MHz, (90Y5291) Intel Xeon Processor E5-2430, 2.2 GHz, 6c, 15MB Cache, 95w, 1333 MHz, (90Y5288) Intel Xeon Processor E5-2450, 2.1 GHz, 8c, 20MB Cache, 95w, 1600 MHz, (90Y5286) Intel Xeon Processor E5-2470, 2.3 GHz, 8c, 20MB Cache, 95w, 1600 MHz, (90Y5284) Power considerations The BladeCenter is supported in the BladeCenter chassis. Note: Consult specific chassis announcements for more information on setup and redundancy. Cable orders None Installability Each BladeCenter requires approximately 10 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install an operating system, additional options, or features. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 13

14 BladeCenter HS23 and HS23E Product Package Description Boxes BladeCenter BladeCenter Carton 1 Contents: BladeCenter HS23 and HS23E 1 Publications/CD Package 1 BladeCenter Publications Package 1 Contents: Documentation CD-ROM (softcopy of publications) Important Notices Warranty Flyer The HS23 and HS23E blades are shipped in a single package. The approximate shipping dimensions and weight are: Single pack dimensions: 60 cm x 33.3 cm x 17.3 cm (23.62 in x in x 6.81 in) Single pack weight: 5.2 kg (11.47 lb) Note: Above dimensions and weights refer to a single-wide HS23 and HS23E. Addition of one or more Expansion Blades increases dimensions and weight. Security, auditability, and control The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. Terms and conditions IBM Global Financing No To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. In the United States, call 800-IBM-SERV ( ), or write to: Warranty Information P.O. Box Research Triangle Park, NC Attn: Dept JDJA/B203 Warranty period Three years. Note: For configurations that support the RAID Battery, the RAID battery will be warranted for 1 year effective on its "Date of Installation." All other product warranty terms for the machine remain unchanged. An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 14

15 is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed. The following has been designated as a consumable or supply item and is, therefore, not covered by this warranty: Raid battery Warranty service If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service. Customer Replaceable Unit (CRU) Service IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your Machine. Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. The following parts or features have been designated as Tier 2 CRUs for the BladeCenter HS23 and HS23E: System Planar Board Processors (CPUs) Other parts, including the following have been designated as Tier 1 CRUs for the BladeCenter HS23 and HS23E: Solid-state drive DIMM Daughter cards Service label System label CMOS Battery IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 15

16 On-site Service At IBM's discretion you will receive CRU service or IBM or your reseller will repair the failing machine at your location and verify its operation. If required, On-site Repair is provided, 9 hours per day, Monday through Friday excluding holidays, NBD response. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used. Call IBM at IBM-SERV ( ) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period. Calls must be received by 5:00 p.m. local time in order to qualify for NBD service. International Warranty Service (IWS) IWS is available in selected countries or regions. The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country and the warranty period observed will be that of the country in which the machine was purchased. To determine the eligibility of your machine and to view a list of countries where service is available, visit For more information on IWS, refer to Services Announcement , dated September 25, Licensing Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system. Maintenance services ServicePac, ServiceSuite, ServiceElect, and ServiceElite ServicePac, ServiceSuite, ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement. Warranty service upgrade During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 16

17 IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. CRU Service If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service (ICA) Maintenance services are available for ICA legacy contracts. Alternative service (warranty service upgrades) During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 17

18 A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. CRU Service If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Non-IBM parts support Warranty service IBM is now shipping machines with selected non-ibm parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-ibm parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply. Warranty service upgrades and maintenance services Under certain conditions, IBM Integrated Technology Services repairs selected non- IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services. IBM Service provides hardware problem determination on non-ibm parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge. If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-ibm parts, customers are responsible for sourcing the parts. Installation labor is IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 18

19 provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service. IBM hourly service rate classification One Field-installable features Yes Model conversions No Machine installation Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine. Graduated program license charges apply No Licensed Machine Code IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting IBM may release changes to the Machine Code. IBM plans to make the Machine Code changes available for download from the IBM System x technical support website: If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service. Prices For current prices, contact IBM at 888-Shop-IBM ( ) or visit To locate the web price, search on the feature number in the Search field. The following are features already announced for the 8038 machine type: Initial/ MES/ Description Model Feature Both/ Number Number Support CSU Schedule Instruction AC1 A2GW Initial IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 19

20 MC1 Initial Initial/ MES/ Description SEO Both/ Numbers Support CSU IBM BladeCenter HS23 1 x 2.0 GHz 20 MB 4x8 GB 7875-C6U Both Yes Intel Xeon E c 95w 1 x 2.2 GHz 20 MB 4x8 GB 7875-C7U Both Yes Intel Xeon E c 95w 1 x 2.7 GHz 20 MB 4x8 GB 7875-C8U Both Yes Intel Xeon E c 130w IBM BladeCenter HS23: Foundation for Cloud 2 x 2.0 GHz 20 MB 16x8 GB U Both Yes Intel Xeon E c 95w BladeCenter HS23 Express Models Initial/ MES/ Description SEO Both/ Numbers Support CSU 2 x 2.0 GHz 15 MB 4x8 GB 7875-E4U Both Yes Intel Xeon E c 95w 2 x 2.5 GHz 15 MB 4x8 GB 7875-E5U Both Yes Intel Xeon E c 95w 2 x 2.0 GHz 20 MB 8x8 GB 7875-E6U Both Yes Intel Xeon E c 95w Initial/ MES/ Description SEO Both/ Numbers Support CSU IBM BladeCenter HS23E 1 x 2.2 GHz 15 MB 3x8 GB 8038-C4U Both Yes Intel Xeon E c 95w 1 x 2.1 GHz 20 MB 3x8 GB 8038-D2U Both Yes Intel Xeon E c 95w 1 x 2.3 GHz 20 MB 3x8 GB 8038-D4U Both Yes Intel Xeon E c 95w BladeCenter HS23E Express Models Initial/ MES/ Description SEO Both/ Numbers Support CSU 1 x 2.2 GHz 10 MB 3x8 GB 8038-E4U Both Yes Intel Xeon E c 80W 1 x 2.2 GHz 15 MB 3x8 GB 8038-E5U Both Yes Intel Xeon E c 95w 1 x 2.1 GHz 20 MB 3x8 GB 8038-E6U Both Yes IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 20

21 Intel Xeon E c 95w Order now To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) Internet: Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: SE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks IBM, BladeCenter, ServerProven, Express, PartnerWorld, System x, ServicePac, ServiceSuite and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both. Intel Xeon is a trademark of Intel Corporation or its subsidiaries in the United States and other countries. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 21