Avocent Universal Management Gateway 6000 for IBM Data Center Infrastructure Management Controller optimizes rack management

Transcription

1 IBM United States Hardware Announcement , dated February 18, 2014 Avocent Universal Management Gateway 6000 for IBM Data Center Infrastructure Management Controller optimizes rack management Table of contents 1 Overview 7 Publications 2 Key prerequisites 8 Technical information 2 Planned availability date 10 Terms and conditions 2 Description 16 Prices 2 Product positioning 27 Order now 3 Product number At a glance The Avocent Universal Management Gateway 6000 for IBM Data Center Infrastructure Management Controller is a new central controller for rack cabinets. The Avocent Universal Management Gateway 6000 for IBM is a critical component of Data Center Infrastructure Management (DCIM). Features of the Avocent Universal Management Gateway 6000 for IBM include: Forty RJ-45 ports Forty auto-sense (KVM or SP or serial) ports 1,025 maximum SPs Environmental sensors (not included) 10,000 data point collections For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001). Overview Avocent Universal Management Gateway 6000 for IBM Data Center Infrastructure Management Controller Avocent Universal Management Gateway 6000 for IBM is the central controller for the rack cabinet. It aggregates all the different management and controls in the rack. Feature and functions: Interfaces to Trellis and Tivoli Could be incorporated into System Director as required Provides: Data collection and monitoring Power mapping PDU and UPS integration (monitoring and control) Remote access (KVM, serial, service processor) IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 Environmental monitoring (sensors not included) Rack asset location management (sensors not included) Key prerequisites None Planned availability date March 21, 2014 Description The Avocent Universal Management Gateway 6000 for IBM Data Center Infrastructure Management Controller is the central controller for the rack cabinet. It aggregates all the different management and controls in the racks. The Avocent Universal Management Gateway 6000 for IBM interfaces to Trellis and Tivoli. It can be incorporated into System Director Tomorrow. Provides: Data collection and monitoring Power mapping PDU and UPS integration (monitoring and control) Remote access (KVM, serial, service processor) Environmental monitoring (sensors not included) Rack asset location management (sensors not included) DCIM features: Energy management Environment data collection Local analytics Real-time monitoring Access and control Configuration control Built-in auto-sensing ports Increased number of service processors supported using the gigabit LAN ports logically Extensibility Platform for hosting agents or applications Hardware or virtual appliance Product positioning Heterogeneous environments Handles heterogeneous environments. Make and model of assets do not matter. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 Minimum requirements Handles any type of asset. No minimum firmware or minimum age of equipment. PDUs can be standard or intelligent. Rack strip form factor Inventory any and all pieces of equipment in the rack. Servers, storage devices, routers, UPSes, and so on. Asset tag installation Designed to handle the installed base and older equipment simply and efficiently. Product number The following are features already announced for the 3331 machine type: Part Description Type Model Feature SEO Number UM KVM Module - VGA+SP Dual RJ HC1 A4X4 00AK142 00AK142 The following are newly announced features on the specified models of the IBM xseries 3858 machine type: Description MT Model Feature 3858-HC HC1 EMEA Long Leadtime Configurations 3858 HC Hungary CHW plant 9SH 3858 HC Guad CHW plant 9KQ 3858 HC ISTC CHW 9K HC RTP CHW 9NR 3858 HC Offload Manufacturing to Guadalajara HVEC 3858 HC Offload Manufacturing to RTP HVEC 3858 HC Offload Manufacturing to ISTC 3858 HC Capacity Scheduling Service 3858 HC Custom SLA Scheduling Service 3858 HC Custom Asset Tagging - Standard 3858 HC Custom Asset Tagging - Enhanced 3858 HC Request for Global Trade Number (UPC or EAN) 3858 HC Custom Unit Carton Label 3858 HC Custom Palletization 3858 HC Rack Installation of 1U Component 3858 HC Rack Installation of 1U Component in idataplex 3858 HC Department of Defense UID Label 3858 HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location U HC Rack location A 3858 HC Rack location B 3858 HC Rack location C 3858 HC Rack location D 3858 HC Rack location E 3858 HC Rack location F 3858 HC Rack location T 3858 HC m Black Cat5e Cable 3858 HC m Black Cat5e Cable 3858 HC m Black Cat5e Cable 3858 HC m Yellow Cat5e Cable 3858 HC m Yellow Cat5e Cable 3858 HC m Yellow Cat5e Cable 3858 HC m Yellow Cat5e Cable 3858 HC m Yellow Cat5e Cable 3858 HC m Green Cat5e Cable 3858 HC m Green Cat5e Cable 3858 HC m Green Cat5e Cable 3858 HC m Green Cat5e Cable 3858 HC m Green Cat5e Cable 3858 HC m Blue Cat5e Cable 3858 HC m Blue Cat5e Cable 3858 HC m Blue Cat5e Cable 3858 HC m Blue Cat5e Cable 3858 HC m Blue Cat5e Cable 3858 HC SOFS Solution Code MFG Instruction 3858 HC SAP-BWA Solution Code MFG Instruction 3858 HC InfoSphere-BWA Solution Code MFG Instruction 3858 HC GMAS Solution Code MFG Instruction 3858 HC IBW-SSD Solution Code MFG Instruction 3858 HC Cloudburst Solution Code MFG Instruction 3858 HC SoNAS Solution Code MFG Instruction 3858 HC m, 10A/ V, C13 to IEC 320-C14 Rack Power Cable 3858 HC m, 10A/ V, C13 to IEC 320-C20 Rack Power Cable 3858 HC Line cord - 4.3M, 10A/125V, C13 to NEMA 5-15P (US) 3858 HC m, 10A/ V, C13 to IEC 320-C14 Rack Power Cable 3858 HC m, 10A/ V, C13 to IEC 320-C14 Rack Power Cable 3858 HC m, 10A/120V, C13 to NEMA 5-15P (US) Line Cord 3858 HC Line cord - 1.8M, 10A/125V, C13 to NEMA 5-15P (US) 3858 HC System x idataplex Solution 3858 HC Datacenter UV Program Offering 3858 HC Datacenter UV w/ High Availability Program Offering 3858 HC Customer Solution Center Services 3858 HC e1350 Special Bid Solution Component 3858 HC xseries Datacenter Scalable Solution 3858 HC Consolidate Shipment 3858 HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 e1350 Solution Component 3858 HC xseries Datacenter High Availability Solution 3858 HC TAA Compliant Order 3858 HC General Racking Solution 3858 HC No Publications Selected 3858 HC Integrate in manufacturing 3858 HC Ship Uninstalled (Safety) 3858 HC System x Cluster Upgrade 3858 HC1 A103 Integrated Solutions - Microsoft TM 3858 HC1 A192 Integrated Solutions 3858 HC1 A193 High Performance Analytics Appliance 3858 HC1 A1NN BCFC for SCEntry Solution 3858 HC1 A2EE BladeCenter Foundation for Cloud 3858 HC1 A2HM IBM Smart Analytics HC1 A2VZ System x Integrated Offering for Cloud 3858 HC1 A39S IBM Integrated Platform HPC Solution 3858 HC1 A3BA IBM GNRx Solution 3858 HC1 A3BB Flex SAP/BWA 3858 HC1 A463 Avocent Universal Management Gateway 6000 for IBM 3858 HC1 A4X1 The following are features already announced for the 3331, 3858, 8677, 8721, 8852 machine types: Description MT Model Feature 3331-HC HC HC HC HC HC HC HC HC HC HC1 A4X HC HC HC HC1 The following are features already announced for the 2582, 2583, 5455, 5458, 5460, 7143, 7147, 7158, 7160, 7164, 7377, 7382, 7383, 7912, 7914, 7915, 7944, 7945, 8722, 8886 machine types: Description MT Model Feature 2582 AC1 A4X AC AC AC AC AC AC AC AC AC AC AC AC AC1 IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 7914 AC AC AC AC AC AC1 Single Entity Offering (SEO) Description Avocent Universal Management Gateway 6000 for IBM SEO number 3858D3X Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). Publications An installation guide, and safety and warranty publications are shipped with Universal controller. Services Global Technology Services IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-ibm offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit For details on education offerings related to specific products, visit Select your country, and then select the product as the category. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 System x and BladeCenter support services Recommended core technical support When you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It is your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and responsetime options to fit your business needs. And we will help you get started with a core support package that includes: Continuous system monitoring Electronic monitoring that helps speed up problem-solving with automated, early detection of potential problems and system errors. Hardware maintenance World-class remote and on-site hardware problem determination and repair services. Software technical support Access to help line calls for fast, accurate answers to your questions during installation and throughout ongoing operations. For more information, visit Technical information Specified operating environment Physical specifications (approximate) Width = 17 inches Depth = 19.5 inches Height = 1.7 inches Weight = 17 pounds Agency approvals The Avocent Universal Management Gateway 6000 for IBM adheres to the following safety requirements: UL :2007 CUL FCC Part 15 Class A ICES-003 Class A CE EN55022 Class A EN55024 EN EN C-Tick BSMI VCCI KCC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 Homologation Certification may be required by law prior to making any connection. Contact an IBM representative or reseller for any questions. Planning information Customer responsibilities This product is designated as customer setup. Customer setup instructions ship with the controller. Cable orders No cables required. Packaging Avocent Universal Management Gateway 6000 for IBM controller is shipped in a single package. Security, auditability, and control The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. IBM Electronic Services Electronic Service Agent TM and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you. Now integrated into the base operating system of AIX 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 Benefits Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night. Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM. The customer's business applications or business data is never transmitted to IBM. More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record. Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems. For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit Terms and conditions MES discount applicable No Field installable feature Yes Warranty period Three years. An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed. Customer setup Yes Machine code End-user License Agreement (EULA) for Avocent switch firmware. IBM Global Financing No To obtain copies of the IBM Statement of Limited Warranty 1, contact your reseller or IBM. In the United States, call 800-IBM-SERV ( ), or write to: Warranty Information P.O. Box Research Triangle Park, NC Attn: Dept JDJA/B203 1 For information on the IBM Statement of Limited Warranty, visit Alternatively, this information is available through your IBM representative or reseller. Copies are available upon request. IBM sends a technician after attempting to diagnose and resolve the problem remotely. Warranty period Three years. An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed. The following have been designated as consumables or supply items and are, therefore, not covered by this warranty: None Warranty service If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 area. Contact your local IBM representative or your reseller for country- and location-specific information. The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service. Customer Replaceable Unit (CRU) Service IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service. Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. The following parts are designated as Tier 1 CRUs: 42U rear door 42U front door Door latch Keys Cable management bracket Hardware kit 1177 mm deep lower side panel Tailbar kit Front anti-tip plate On-site Service This provides On-site Repair, 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM or your reseller will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used. Call IBM at IBM-SERV ( ) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period. Calls must be received by 5:00 p.m. local time in order to qualify for NBD service. International Warranty Service (IWS) IWS is available in selected countries or regions. The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 country, and the warranty period observed will be that of the country in which the machine was purchased. To determine the eligibility of your machine and to view a list of countries where service is available, visit For more information on IWS, refer to Services Announcement , dated September 25, Licensing Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system. Maintenance services ServicePac, ServiceSuite, ServiceElect, and ServiceElite ServicePac, ServiceSuite, ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement. Warranty service upgrade During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. CRU Service If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 13

14 CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service (ICA) Maintenance services are available for ICA legacy contracts. Alternative service (warranty service upgrades) During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. CRU Service If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 14

15 IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Non-IBM parts support Warranty service IBM is now shipping machines with selected non-ibm parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-ibm parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply. Warranty service upgrades and maintenance services Under certain conditions, IBM Integrated Technology Services repairs selected non- IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services. IBM Service provides hardware problem determination on non-ibm parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge. If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-ibm parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service. IBM hourly service rate classification One Field-installable features Yes Model conversions No Machine installation Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine. Graduated program license charges apply No Licensed internal code and licensed machine code This product does not contain Licensed Internal Code or Licensed Machine Code. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 15

16 Educational allowance None Prices For current prices, contact IBM at 888-Shop-IBM ( ) or visit To locate the web price, search on the feature number in the Search field. Description Avocent Universal Management Gateway 6000 for IBM UM KVM Module - VGA+SP Dual RJ45 SEO Number 3858D3X 00AK142 Description Avocent Universal Management Gateway 6000 for IBM UM KVM Module - VGA+SP Dual RJ45 SEO Number 3858D3X 00AK142 Single Entity Offering (SEO) Description Avocent Universal Management Gateway 6000 for IBM UM KVM Module - VGA+SP Dual RJ45 Part number 3858D3X 00AK142 The following are features already announced for the 2582 machine type: The following are features already announced for the 2583 machine type: IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 16

17 The following are features already announced for the 3331 machine type: CSU Avocent Universal Management Gateway 6000 HC1 HC1 A4X4 MES Yes The following are newly announced features on the specified models of the IBM xseries 3858 machine type: CSU Avocent Universal Management Gateway 6000 for IBM HC1 EMEA Long Leadtime Configurations HC Hungary CHW plant 9SH HC Guad CHW plant 9KQ HC ISTC CHW 9K2 HC RTP CHW 9NR HC Offload Manufacturing to Guadalajara HVEC HC Offload Manufacturing to RTP HVEC HC Offload Manufacturing to ISTC HC Capacity Scheduling Service HC Custom SLA Scheduling Service HC Custom Asset Tagging - Standard HC Custom Asset Tagging - Enhanced HC Request for Global Trade Number (UPC or EAN) HC Custom Unit Carton Label HC Custom Palletization HC Rack Installation of 1U Component HC Rack Installation of 1U Component in idataplex HC Department of Defense UID Label HC Rack 01 HC Rack 02 HC Rack 03 HC Rack 04 HC Rack 05 HC Rack 06 HC Yes IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 17

18 Rack 07 Rack 08 Rack 09 Rack 10 Rack 11 Rack 12 Rack 13 Rack 14 Rack 15 Rack 16 Rack 17 Rack 18 Rack 19 Rack 20 Rack 21 Rack 22 Rack 23 Rack 24 Rack 25 Rack 26 Rack 27 Rack 28 Rack 29 Rack 30 Rack 31 Rack 32 Rack 33 Rack 34 Rack 35 Rack 36 Rack 37 Rack 38 Rack 39 Rack 40 Rack 41 Rack 42 Rack 43 HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 18

19 Rack 44 Rack 45 Rack 46 Rack 47 Rack 48 Rack 49 Rack 50 Rack 51 Rack 52 Rack 53 Rack 54 Rack 55 Rack 56 Rack 57 Rack 58 Rack 59 Rack 60 Rack 61 Rack 62 Rack 63 Rack 64 Rack location U01 Rack location U02 Rack location U03 Rack location U04 Rack location U05 Rack location U06 Rack location U07 Rack location U08 Rack location U09 Rack location U10 Rack location U11 Rack location U12 Rack location U13 Rack location U14 Rack location U15 Rack location U16 HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 19

20 Rack location U17 Rack location U18 Rack location U19 Rack location U20 Rack location U21 Rack location U22 Rack location U23 Rack location U24 Rack location U25 Rack location U26 Rack location U27 Rack location U28 Rack location U29 Rack location U30 Rack location U31 Rack location U32 Rack location U33 Rack location U34 Rack location U35 Rack location U36 Rack location U37 Rack location U38 Rack location U39 Rack location U40 Rack location U41 Rack location U42 Rack location U43 Rack location U44 Rack location U45 Rack location U46 Rack location U47 Rack location A Rack location B Rack location C Rack location D Rack location E Rack location F HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 20

21 Rack location T HC m Black Cat5e Cable HC m Black Cat5e Cable HC m Black Cat5e Cable HC m Yellow Cat5e Cable HC m Yellow Cat5e Cable HC m Yellow Cat5e Cable HC m Yellow Cat5e Cable HC m Yellow Cat5e Cable HC m Green Cat5e Cable HC m Green Cat5e Cable HC m Green Cat5e Cable HC m Green Cat5e Cable HC m Green Cat5e Cable HC m Blue Cat5e Cable HC m Blue Cat5e Cable HC m Blue Cat5e Cable HC m Blue Cat5e Cable HC m Blue Cat5e Cable HC SOFS Solution Code MFG Instruction HC SAP-BWA Solution Code MFG Instruction HC InfoSphere-BWA Solution Code MFG Instruction HC GMAS Solution Code MFG Instruction HC IBW-SSD Solution Code MFG Instruction HC Cloudburst Solution Code MFG Instruction HC SoNAS Solution Code MFG Instruction HC m, 10A/ V, C13 to IEC 320-C14 Rack Power Cable HC m, 10A/ V, C13 to IEC 320-C20 Rack Power Cable HC Line cord - 4.3M, 10A/125V, C13 to NEMA 5-15P (US) HC m, 10A/ V, C13 to IEC 320-C14 Rack Power Cable HC m, 10A/ V, C13 to IEC 320-C14 Rack Power Cable HC m, 10A/120V, C13 to NEMA 5-15P (US) Line Cord HC Line cord - 1.8M, 10A/125V, C13 to NEMA 5-15P (US) HC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 21

22 System x idataplex Solution HC Datacenter UV Program Offering HC Datacenter UV w/ High Availability Program Offering HC Customer Solution Center Services HC e1350 Special Bid Solution Component HC xseries Datacenter Scalable Solution HC Consolidate Shipment HC e1350 Solution Component HC xseries Datacenter High Availability Solution HC TAA Compliant Order HC General Racking Solution HC No Publications Selected HC Integrate in manufacturing HC Ship Uninstalled (Safety) HC System x Cluster Upgrade HC1 A103 Integrated Solutions - Microsoft HC1 A192 Integrated Solutions HC1 A193 High Performance Analytics Appliance HC1 A1NN BCFC for SCEntry Solution HC1 A2EE BladeCenter Foundation for Cloud HC1 A2HM IBM Smart Analytics 5700 HC1 A2VZ System x Integrated Offering for Cloud HC1 A39S IBM Integrated Platform HPC Solution HC1 A3BA IBM GNRx Solution HC1 A3BB Flex SAP/BWA HC1 A463 Avocent Universal Management Gateway 6000 for IBM HC1 A4X1 The following are features already announced for the 3858 machine type: CSU HC1 HC1 HC1 A4X4 Yes IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 22

23 The following are features already announced for the 5455 machine type: The following are features already announced for the 5458 machine type: The following are features already announced for the 5460 machine type: The following are features already announced for the 7143 machine type: The following are features already announced for the 7147 machine type: The following are features already announced for the 7158 machine type: IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 23

24 The following are features already announced for the 7160 machine type: The following are features already announced for the 7164 machine type: The following are features already announced for the 7377 machine type: The following are features already announced for the 7382 machine type: The following are features already announced for the 7383 machine type: The following are features already announced for the 7912 machine type: IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 24

25 The following are features already announced for the 7914 machine type: The following are features already announced for the 7915 machine type: The following are features already announced for the 7944 machine type: The following are features already announced for the 7945 machine type: The following are features already announced for the 8677 machine type: CSU HC1 HC1 HC1 A4X4 Yes The following are features already announced for the 8721 machine type: CSU HC1 HC1 HC1 A4X4 Yes IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 25

26 The following are features already announced for the 8722 machine type: The following are features already announced for the 8852 machine type: CSU HC1 HC1 HC1 A4X4 Yes The following are features already announced for the 8886 machine type: Option Offering (SEO) Description UM KVM Module - VGA+SP Dual RJ45 Part number 00AK142 Maintenance charges For additional information on maintenance and pricing, please contact your IBM Sales Representative or your IBM Business Partner, or call IBM-CALL ( ). For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 ( ). IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 26

27 ServicePac information ServicePac for Warranty Service Upgrade (WSU) and Maintenance Charges Machine/Model Service Description ServicePac SEO ServicePac MTM D3X 3 Year Onsite Repair 24x7 00GV AR 4 Hour Response HC1 3 Year Onsite Repair 24x7 00GV AR 4 Hour Response ServicePac for Maintenance Agreement D3X 1 Year Onsite Repair 24x7 00GV FBM 4 Hour Response HC1 1 Year Onsite Repair 24x7 00GV FBM 4 Hour Response Order now To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) For IBM representative: callserv@ca.ibm.com For IBM Business Partner: pwcs@us.ibm.com Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 Reference: SE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both. IBM, Tivoli, idataplex, PartnerWorld, Global Technology Services, System x, BladeCenter, AIX, ServicePac, ServiceSuite and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both. Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 27

28 announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 28