Customer Replacement Procedure
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1 Customer Replacement Dell EMC Unity Family Dell EMC Unity All Flash and Unity Hybrid Replacing a faulted 80-drive link control card REV 01 July 2017 This document describes how to replace a faulted 80-drive link control card in Unity All Flash and Unity Hybrid systems. Two link control card (LCC) modules are at the back of the 80-drive DAE. You remove an LCC module from the rear of the DAE. Note You do not need to power down any components to replace an LCC. Before you start...2 Identifying and locating the faulted 80-drive link control card... 2 Replacing the faulted 80-drive link control card...3 Verifying the new 80-drive link control card... 4 Returning a faulted part...5
2 Customer Replacement Before you start Before you begin this procedure, ensure that you have received the new part and have correctly identified its intended location in the system. Refer to your Unisphere Service section for instructions on how to identify failures, order new parts, and handle hardware components. Identifying and locating the faulted 80-drive link control card Before you replace a faulted 80-drive link control card, you must locate its placement within the storage system by using Unisphere. Using Unisphere, locate the faulted 80-drive link control card in the enclosure. 1. In Unisphere, select System View. 2. Select the Enclosures page. Select the 80-drive DAE in the Enclosure dropdown menu and select the Rear view of the enclosure. Locate the new link control card shown in this enclosure view. 3. Locate the faulted 80-drive link control card marked orange and displayed in the Enclosure view shown. Figure 1 Faulted LCC B location - example 2 Unity All Flash and Unity Hybrid Customer Replacement
3 Replacing a faulted 80-drive link control card Replacing the faulted 80-drive link control card LCC fault LED location Take the following actions to remove the faulted 80-drive link control card and install the replacement 80-drive link control card into the system. A faulted LCC displays an amber fault LED. Do not replace a faulted LCC until you have a replacement available. Figure 2 Location of the LCC fault LED Note Some LCCs may not have the enclosure ID display or back-end bus display. These LCCs are functionally identical to LCCs with the enclosure ID display and back-end bus display. LCCs with displays will replace LCCs without displays, since LCCs without enclosure ID displays are not orderable. Removing an LCC Use this procedure to remove a LCC from the enclosure. Figure 3 Removing an LCC 1 2 CL Turn the orange knob counter-clockwise while gently pulling the knob outward. 2. After the LCC disconnects from the enclosure, gently pull the LCC out of the enclosure. Replacing the faulted 80-drive link control card 3
4 Customer Replacement Installing an LCC Use this procedure to install a LCC into the enclosure. Figure 4 Installing an LCC 1 2 CL Gently push the LCC into the enclosure until it meets resistance, and then turn the orange knob clockwise. 2. Continue turning the orange knob clockwise to screw the LCC module completely into the enclosure. Stop turning the knob when you hear a click. Verifying the new 80-drive link control card Verify that the new 80-drive link control card is recognized by your system, and operating correctly using the procedure that follows. 1. In Unisphere, select System View. 2. On the Summary page, confirm that the system status is OK. 3. Select the Enclosures page. 4. Verify that the 80-drive link control card appears with OK status in the enclosure view. You may need to refresh Unisphere by clicking on the refresh icon next to the Enclosures view. Select the 80-drive DAE in the Enclosure dropdown menu and select the Rear view of the enclosure. Locate the new link control card shown in this enclosure view. 4 Unity All Flash and Unity Hybrid Customer Replacement
5 Replacing a faulted 80-drive link control card Figure 5 Replacement LCC B location - example If the system health monitor shows the part as faulted, contact your service provider. Returning a faulted part We appreciate the return of defective material within 5 business days (for US returns). For International customers, please return defective material within 5-10 business days. All instructions and material required to return your defective part were supplied with your good part shipment. 1. Package the faulted part in the shipping box that contained the replacement part, and seal the box. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. (Optional) For more information about returning customer-replaceable parts, from Unisphere, click Support > Replace Disk Drives, Power Supplies, and Other Parts > Return a Part to display the part return instructions. If your screen does not show the Return a Part option, contact your service provider for instructions on what to do next. Returning a faulted part 5
6 Customer Replacement Copyright 2017 Dell Inc. or its subsidiaries. All rights reserved. Published July 2017 Dell believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS-IS. DELL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. USE, COPYING, AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners. Published in the USA. 6 Unity All Flash and Unity Hybrid Customer Replacement
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