" ATTENDEE GUIDE AND FAQS"

Transcription

1 " ATTENDEE GUIDE AND FAQS" Thank you for your interest in the Cone Health Virtual Open House your opportunity to learn all about our organization and our exciting career opportunities. To help you get the most out of your experience, please take a few minutes to read through this attendee guide and FAQs. We look forward to seeing you at the show! How do I navigate the virtual destination? It s easy to find your way around the environment. The Navigation Bar, always located at the bottom of your screen, gives you direct access to all areas of the environment, all chat options and a complete attendee list. Simply click on the icons to access a room, content or to complete an action. These icons will take you straight to the indicated space/room These icons will allow you to find and chat with others This icon enables you to save content to your briefcase for later viewing You can also navigate the environment by clicking on the various signs, icons and images in the different rooms and spaces. Your registration details and preferences can be easily accessed and edited by clicking the settings icon in the upper right of your screen. You can also view who is in the environment and who is in your current location by clicking Who s Here or This Location by your profile image. 1

2 What are the primary areas of the virtual destination? The environment consists of several areas where you can access content and interact with other attendees. q Lobby The Lobby is your primary entry point and your home base for the environment. If you ever get lost or are not sure where to go next, head back to the Lobby, where you ll find clear signage for all the other locations. You ll also find the introduction video and a link to this guide. 2

3 What are the primary areas of the virtual destination? (Cont d.) q Booths The booth provides access to resources and representatives specific to Cone Health. Click on the content screens within the Booth to access PDFs, videos and links and other assets. You can rate each asset, share via social media, or add to your Briefcase for later viewing. The Booth is also where you can have a 1:1 Chat with a Booth Rep by clicking on the Info button, or with other Booth visitors via 1:1 or Public Chat. 3

4 How do I connect with other attendees or environment staff? There are several ways you can connect with others in the environment. 1:1 Private Chats You can start a 1:1 chat in two ways Click the Attendees icon on the Navigation bar to access a full attendee list. Browse the list to find the person you want if the green chat box appears next to their name(s) you can simply click to send them an invitation to join you in a 1:1 conversation. Once they accept your invitation, a chat window will appear at the bottom right of your screen. You can now exchange chat messages. 22. Click on the Chat icon on the Navigation Bar to open up a chat window. Then select Add people to this chat to open the attendee list to find and invite other attendees

5 What are the technical requirements? The following are the minimum recommended requirements for viewing virtual experiences on the 6Connex Virtual Experience Platform v7.1.x: Minimum System Requirements Dual core processors are preferred. Browser Requirements We recommend using a wired Internet connection whenever possible. If you re using an older, or unsupported Operating System, Internet Browser, or version of Flash, you may experience decreased performance. Google Chrome or Firefox yield the best browsing experience. 5

6 What are the technical requirements? (Cont d.) Display/Resolution Size The recommended resolution for your display is at least a 1024x768 or higher resolution. The virtual experience will adjust itself to your screen size. However, this is the recommended setting for optimal display viewing. Internet Connection It s recommended to be on a strong wired broadband connection with a speed of at least 1.4 Mbps. You may view the virtual experience on a slower connection, however, some users may experience load times that are longer than normal with larger content items, such as High Definition video streams. Can I test my computer? Yes, just click here to ensure your computer and connection are ready to view the experience and all its live presentations. Can I attend the show from my tablet or phone? Yes, attendees can experience the full show from their tablets or phones. What if I have problems accessing the show? If you are experiencing any technical difficulties, please contact our support desk by sending an to support@6connex.com. We will have staff on hand during the live events to assist. What if I have technical problems or questions about the environment? In the environment, you can always head over to the Help Desk to see if a representative is available, or if a public group chat is open. Alternatively, or if you are not in the environment, you can send an to our support desk at support@6connex.com. What if I miss the live event? No problem! You will be able to come back to the virtual environment and watch the videos and audio presentations after the event. However, to be able to interact with your peers and booth staff, you would be better off attending live. 6

7 What can I do if I am having trouble hearing audio? Here are a few steps you can take to trouble-shoot your audio: If you have internal speakers, make sure they aren't muted. If you have external speakers, make sure they are powered on and aren't muted. Make sure you did not lose Internet connectivity. Make sure your system has passed the system test located under "Test my system now". If your system is using Adobe Flash Player and you receive a "connection failed" message it's most likely due to a proxy server blocking Flash streaming. Please contact your local IT admin. If you are using a mobile device, such as an iphone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G. If you are using an Android device, Apple ipad or iphone you will need to click on the media play button to begin the presentation. Android and Apple ios devices do not permit streams to begin automatically. If you are using a PC or Mac please ensure that your browser zoom level is set to 100% as the presentation is best viewed at that setting. In most browsers you can use Ctrl + 0 to reset your zoom level. This option can be also be found in the tools or view menu. 7