MLXchange, Fusion Release Notes Versions to November 2014

Transcription

1 , Release Notes Versions to November 204

2 Table of Contents and Release Notes for Versions to System Requirements... 3 System Requirements... 3 New and Changed Features for Issues Resolved... 6 Resolved in v Resolved in v Resolved in v Resolved in v Resolved in v Resolved in v Known Open Issues... 8 Issues With Workaround / Explanation... 9 Page 2 of 2

3 System Requirements and Release Notes for Versions to Windows 8 and Internet Explorer 0 and Compatibility IE0 and on Windows 8 will only be supported using Desktop mode (not Metro mode) with Compatibility View enabled. Devices which run the Windows RT, such as the Windows Surface RT tablet, do not offer a compatible version of IE0 and Desktop mode. Supported Operating Systems and Browsers Operating Systems Web Browsers Memory Windows 7 Internet Explorer 9 and Internet Explorer 0 Desktop 2 GB RAM Mozilla Firefox and above, Google Chrome Internet Explorer Desktop *Users should run in Compatibility Mode, and add to Trusted Sites. NOTE: Metro version of browser is not supported Windows 8 / 8. Internet Explorer 0 Desktop 2 GB RAM Mozilla Firefox and above, Google Chrome Internet Explorer Desktop *Users should run in Compatibility Mode, and add to Trusted Sites. NOTE: Metro version of browser is not supported Windows Vista Not supported Windows RT Not supported Mac OS X v0.6 Safari 5..3 or higher, Mozilla Firefox and above, Google Chrome GB RAM Mac OS X v0.7 Safari 5..3 or higher with Flash Player GB RAM Mozilla Firefox and above, Google Chrome Mac OS X v0.8 Safari GB RAM Mac OS X v0.9 Safari 7.0. NOTE: Users must first Trust the website to use Shockwave Flash plug in. Users must download and install the Adobe PDF Reader instead of using the built in PDF viewer that comes with the Maverick OS. 2 GB RAM * Subject to change based upon Microsoft s Support Lifecycle policies for Internet Explorer and Windows Operating System. NOTE: Windows XP and Internet Explore 8 are no longer Mainstream support Other System Requirements Adobe Flash Player Free download of Flash Player available at Before downloading a new version of Adobe Flash Player, CoreLogic recommends users verify that s online help identifies that version as being supported. Flash Player s setting for Local Storage to 00k (the default setting) or higher PDF Reader. A free version can be downloaded from Adobe PDF Reader Broadband internet connection (high speed cable, wireless or DSL) Screen Resolution: 024w x 768h or higher recommended. 024w x 600h (common Netbook size) are suitable running Full Screen mode. System Requirements Supported Operating Systems and Browsers Operating Systems Web Browsers Memory Windows 7 Internet Explorer 9.0 and Internet Explorer 0 Desktop 2 GB RAM Internet Explorer Desktop *Users should run in Compatibility Mode, and add to Trusted Sites. NOTE: Metro version of browser is not supported Windows 8 / 8. Internet Explorer 0 2 GB RAM Internet Explorer Desktop *Users should run /Tempo in Compatibility Mode, and add to Trusted Sites. NOTE: Metro version of browser is not supported Windows Vista Not supported Page 3 of 2

4 and Release Notes for Versions to * Subject to change based upon Microsoft s Support Lifecycle policies for Internet Explorer and Windows Operating System NOTE: Windows XP and Internet Explorer 8 is no longer Mainstream support SPECIAL NOTICE: Some third party browser ad ons contain malware that inserts JavaScript (JS) Code into your browsers web pages. This malware is often installed along with browser ad ons such as Browser Toolbars and Accelerators that are generally considered safe, but are designed to track your browsing habits and insert ads. Unfortunately, the JS code the malware inserts causes reset errors in /Tempo5. CoreLogic recommends you disable or uninstall any recently installed Internet Explorer browser ad ons that may be attempting to insert ads into your browser. Other /Tempo5 System Requirements and Tempo 5 users may optionally install an ActiveX control which will automatically adjust browser margins when printing. The ActiveX control is required for printing some Statistical Reports. User must have Administrative permission on the PC to install ActiveX controls. For notes on ActiveX installation reference B below. Broadband internet connection (high speed cable, wireless or DSL) Screen Resolution: 024w x 768h or higher recommended. Adobe Flash Player ONLY REQUIRED IF USING THE BULK IMAGE UPLOAD TOOL. Free download of Flash Player available at Microsoft MSXML 6 is required to install the ActiveX Print Control. Most PC s have this pre installed with Windows. If necessary download MSXML6.msi from Notes Users will have to adjust popup blocker permissions to permit access to external third party sites (e.g.: Realist, Document Manager, Feedback Survey, etc.) MarketLinx does not support any Beta or pre general release operating systems or browsers If Mainstream Support for a given browser or operating system is retired, you must upgrade to the minimum supported version Third Party and Add on products that are accessed from, Puffin Browser, or Tempo5 may have different system requirements and may not be supported on the browser and/or operating systems listed above. NOTE: Experience application for the ipad and Android is no longer offered/supported by CoreLogic as of June 30, 204. User wishing to use on an ipad or Android device can download the Puffin Browser. CoreLogic does not provide support for the Puffin Browser. Page 4 of 2

5 New and Changed Features for 5.3 and Release Notes for Versions to Auto Notification Default Settings This feature was added at the request of our Board! Save History of Notifications Yes/No. Previously automatically saved history of every Auto Notifications sent. This new setting offers a way for users to exclude tracking of Auto Notifications sent. This setting can be found under Tools > Settings > Auto Notification Defaults > Frequency This feature was previously available in and Tempo. Page 5 of 2

6 and Release Notes for Versions to Issues Resolved Resolved in v Released 8 August 204 D Add/Edit Listing Summary report does not display sold info when listing is set to sold D D B 6666 D D CMA Intermittently unable to get the printer dialogue box when printing a quick CMA. Resolved with PDF printing. Contact Manager Client Validation failing due to trailing spaces which should be ignored Contacts Contact manager Request to increase the column width to allow proper printing of the grid showing the addresses of the prospects When a new user is entered they have a default set for Listing of "Property for you"; however when the user actually goes and attempts to listings out the template that comes up <NONE>. This can only be corrected by going in to the new user's template preferences and then changing it away from "Property for you" then changing it back to "Property for you" once this is done, the template comes up correctly. D Export Unable to export a large number of images in. Capacity improved since initial report, plus remedy includes new site specific setting which can define a maximum number of listings for which images can be exported at a time. Additionally, 5.3 introduces MiscParm 409 which limits the number of listings for which an image export can be performed. This is in addition to from the export limitations that already exist. This control was added in order to mitigate a potential situation where the image export might not be successful given a combination of: the number of listings being exported being the maximum allowed, the number of images per listing was particularly high (or large due to hi res), and the export operation was being performed at a peak usage time. The default setting for MiscParm 409 is set to 00 B 2554 Images Improve sharpness of images. Also included in v5.2 Patch 5. D Images In the photo gallery view the photo description's location is much farther down the display than expected depending on Browser window size. Issue no longer persists since 5. gallery redesign. D 3463 Mapping Mapping: when the POIs are in disable mode, Loading POIs message is displayed and unnecessary calls are observed while panning the map in the results screen. D D D Mapping If the user changes the zoom level after drawing the map shape, a new line appears in the shape and appears to de highlight half of the drawn shape Message of The Print function in Message of the Day will not print images added to text using iframes. the Day Issue no longer persists in printing of MOTD with image. Printing Printing grids from Contacts, the first column of the grid does not print its data. If you go back into the grid editor and Change Field Format and then add a prefix to any field in the grid, that grid will print correctly from that point forward even if the prefix is subsequently removed. D B D Issue no longer persists in printing of contacts (including when no prefix is used). Reports Report Details display window cuts off right edge of report at 024x768 resolution. Issue no longer persists. Reports Report Editor displays all fields for Listing Open House but only XPROP fields display Results s Search Results screen screen style can become distorted after clicking on My Folders and then going to Home Page. Page 6 of 2

7 and Release Notes for Versions to Resolved in v5.3.0 Released 22 August 204 B Contact Manager Make it so Force Login checkbox does not need to be selected in order to reset password. B 3059 Images For high res image sites, adjust image border for images smaller than maximum or not 4:3 (don t shrink image adding border or add additional borders). Resolved in v Released 5 September 204 D Hotsheet The Documents count value in s Hotsheet details screen displays as Documents (0) when in /Tempo it would display Documents () Resolved in v Released 9 September 204 D Financials Attempting to load a Net Sheet from the Client Manager in displays an error: "An error occurred loading the data for this section." and then locks up the browser session. Resolved in v Released 2 October 204 D 3634 Printing The Copyright does not appear when printing from the Edit Listing summary page. B Search Details When you go to Details screen, the Global Disclaimer does not display on the screen, however if you print the report the Global Disclaimer will print. Resolved in v Released 6 October 204 D 3689 Add/Edit With Release 5.3 a behavior change with Image Cropping function has been found. When a user uploads an image and then crops that image to be smaller than 800x600, white space is added to all four sides as needed in order to save the image as exactly 800x600. Additionally, the Preview the user sees in prior to saving does not reflect this added white margin. Page 7 of 2

8 and Release Notes for Versions to Known Open Issues Known Open Issues as of 6 October, 204 B CMA CMA Step # 3 Comparable Use locator to find subject property and radius circle search must begin outside of locator icon all browsers D D 4730 D D D Contact Website When the Contact web site style has the agent image in the lower left, the listing's Details view in the AWP displays the listing contacts outside of the border. If the AWP Style that has the agent photo in the upper banner, the AWP Details view displays the listing content correctly. Will be fixed in v5.4. NOTE: Although refinements will prevent information from getting truncated within visible pane, using a report view that is 800 px wide should be considered best practice when AWP style being used has a left margin content area. Contacts Timestamp on Notes for listings associated to clients is showing as EST, instead of local time. Will be fixed in v5.4 Contacts Client's names blank from Client Manger's Detail Drop Down box. Noticed for any of the 'blank' client's names, the client gateway is also blank. In order to see the information, switch the radio button to disable the gateway then back to enable. User is unable to save any changes to the gateway info. Clients are receiving an error message when they click on the CMA links within the s, issue appears to be due to the large size of the PDF's. D After the v5.3 upgrade the Prospector Activity report is not available from the Add/Edit screen under the Prospector Activity tab. Will be fixed in v5.4 B 4436 Mapping Street names are not visible in Birds Eye view B D Mapping "Click Here to Complete" label gets in the way when drawing a very small Polygon on the map search screen Message of the Day MOTD missing content when Lync add on with phone symbol feature is enabled and the message content contains a phone number format ( ex., ), message content after the symbol is not seen B Reports Page numbers do not display in printed reports in D D D D D Reports When CMA summary report exceeds the record count for the report the second page and calculations did not print. But, if the record count was <= the records per page the reports printed correctly. Reportedly works in, due to use of PDF. Tempo5 Search Manager Search Results Logically deleted searches are appearing in Saved Search Manager when Select All Searches option is selected Reordering the listings and then going to details. The order that the properties had been adjusted to does not remain the same Tools Administrators attempting to transfer agents with large numbers of contacts, searches and/or history to another user may get "Timeout expired" during transfer process. Website Manager Spell check does not work in some of the text boxes when setting up a website. Will be fixed in v5.4 NOTE: Although additional text boxes will now be included in spell check operations, this feature leverages the browser s spell check capabilities. The following browser versions include spell check capabilities: Chrome 9.0+, IE0+, Firefox 2.0+, Safari 5.+. Page 8 of 2

9 Issues With Workaround / Explanation and Release Notes for Versions to B Add/Edit Unable to upload images from DropBox. Attempts result in File type not identified message. Explanation: can upload images stored in Cloud services such as DropBox but it requires the user to use the Direct Link URL to the image location, and not the Public Shared Link URL. If you attempt to upload an image from DropBox image using the Public Shared Link URL, will display the error File type not identified. because this URL is not a path to an image but rather a URL to a webpage that contains the image. Workaround: Enter direct link to the image for upload to occur. For example, the Public Shared Link URL: % jpg needs to change to % jpg to get the Direct Link to the image. Using this Direct Link URL within s Upload Image screen allows the image to upload. The portion of the URL needs to be changed to dl.dropboxusercontent.com in order to upload directly from the Cloud. Similarly, for Google Drive, a direct link to an image should be used. For Google Drive, it is not as simple changing the URL like done with Dropbox. Rather, a direct link needs to be generated using a tool like D For other cloud based storage services, there are different ways to get the Direct URLs. The key is having the direct links for uploading to not the shared URLs to a web page displaying the image. CMA ERROR An error occurred saving the search received when modifying using an existing save search to start a CMA. D Contact Web Pages Explanation: This error occurred with a specific search and in a specific account and even only in that account s production environment. Unable to reproduce issue in QA environments, including account specific copy. Suspect that criteria for the particular search got corrupted. No repeatable or recurring reports of this issue since that time supports that suspicion. Intermittently property reports on the Contact Website are only partially displayed. Limited to isolated instances where Chrome and Safari attempt to present multi page report and content continues beyond first page. D Workaround: Use single page report format. If the ed report is ed from / Tempo and viewed by an agent while logged into, the sensitive data fields will remain hidden because the report URL domain does not match the URL domain. In order for the sensitive data fields to be visible the user would have to be logged into or Tempo. Explanation: ed reports containing sensitive data fields are hidden when viewed by non authenticated users is expected behavior. D Google Chrome has a new feature that allows users to redirect mailto: hyperlinks to Gmail. When a user clicks an hyperlink in listing details, Gmail opens in the same browser window as. The problem occurs when clicking the Back button and the user is on the Home page instead of the listing detail page. D Workaround: This Gmail feature can be disabled follow instructions at this link: Contact will receiving 3 s for each automated prospecting if the agents Pager Address is invalid format. Workaround: Correct or remove Pager . Page 9 of 2

10 and Release Notes for Versions to n/a When editing Templates a popup message may appear when trying to Copy/Paste: " Do you want to allow this webpage to access your clipboard? Workaround: This prompt can be disabled by configuring settings in IE using these steps;. Go to Tools >Internet Options, then click the Security tab 2. Click on the Custom Level button and scroll down to Scripting section 3. Select the option is "Allow programmatic clipboard access." 4. Save settings, then restart browser. n/a General Users that have installed developer debugging versions of their browsers may see debug alerts intended for developers as they use the application. Workaround: Debug window is not needed to perform any operations. If user for some reason desires to keep the debugger on, can close or minimize report window without affecting. D 6685 Login Users that have installed various browser ad ons that attempt to insert JavaScript (JS) may experience a System Reset Error when they login to and Tempo5. D Workaround: The ad ons are malware and should be disabled or uninstalled to resolve this issue. Additionally, to facilitate, CoreLogic created a blacklist of known malware ad ons and the application will warn user of the issue and possible resolution at login. Login Login Page not defaulting to Password in Safari Explanation: Flash/FLEX limitation within some browser types. CoreLogic has made refinements to the logon page such that the cursor defaults to the Password box in IE and Chrome. Also so the cursor will default to Password box when user is logging back into from the same browser session. (User has not closed out their browser after closing out of.) There is a related aspect with the computer being able to submit the credentials by having the user click the enter key while the cursor is in the Password box. Again, this works with some browsers on the first session and works when the user is logging back into within the same browser session. D Message of the Day Workaround: Hit the tab key once. (This moves the cursor forward.) Message of the Day text in some cases exceed the width of the message window causing the text and scroll bar to appear outside the MOTD window. D 0969 D 384 Workaround: Make sure browser zoom level is not greater than 00%. Printing Leaving the Firefox print dialog open for 45 seconds without clicking the Print button the Flash player will crash and you will need to restart. Related issue, Flash Player crashes when clicking "Properties" button multiple times in Firefox s Print dialog or also clicking outside the Printer Properties dialog box. Workaround: Firefox has a process called Plugin container.exe which loads plugins like Flash, Silverlight, and QuickTime. Follow the steps below to change the related Firefox settings.. Open Firefox 2. In the address bar, enter: about:config 3. If prompted, click the button: I'll be careful, I promise! 4. In the Search field at the top of the page, type: dom.ipc.plugins.enabled 5. Double click on this item this will change its setting from true to false. 6. Close Firefox and restart it. D 9995 Printing Using on Firefox 9 on Windows 7 printing multiple copies is not working. Only page will print regardless of how many pages are entered/set within the print dialog. Explanation: Known bug with FireFox. Issue mitigated with increased use of Adobe PDF for reports. Page 0 of 2

11 and Release Notes for Versions to D Printing Unable to print Quick CMA in when using the Firefox web browser due to issue with Firefox s PDF handling. Workaround: Change the default PDF handling behavior in Firefox. Open up the Firefox Tools > Options dialog (Orange Firefox tab>options>options 2. Open the Applications tab 3. Wherever the Content Type contains Adobe Acrobat, click on the corresponding Action. It will become a pull down. Select Adobe Reader from the list. 4. Click OK at the bottom of the Options dialog 5. Restart Firefox D 2695 Printing Printing to a network printer may not print when using Chrome. Explanation: Google acknowledges this is a known issue and is not limited to CoreLogic products. Workaround: No known resolution other than using a different browser. D Printing In Windows 8/8. with IE 0/ and user does not have Adobe Reader installed, if you try to Print via PDF you get the following prompt: Do you want to open or save <report name> from <site>. If you click Open, or if you Save the file and then try to open it, you cannot do so. No application is associated to this file and even if you try to open it with the built in Reader it will fail. B Workaround: Install the Adobe PDF Reader Reports Clicking on a Sell Price field in a report view does not launch Mortgage Calculator Explanation: Mortgage Calculator designed to work only with List Price (as applicable use case). D Reports Clicking on an link in a report can cause the current browser tab that change to a blank page. D D Workaround: Check Enable Protected Mode for the Internet Zone in the browser s Internet Options. If the site is listed in Trusted Sites, then Enable Protected Mode also needs to be checked for Trusted Sites. Reports Searching XROPO, the COM Realtor Full report view displays acres rounded to full number, whereas searching COM prop type, the same report (and same listing) displays the field value not rounded. It display '0.6700' instead of. Reports in are following the display format set in the Results grid for Date fields instead of the display format defined in the report if the Date field is contained in the results grid. Explanation: For sake of consistency and performance, data values that appear in report views uses the same formatting as is set in the results grid for that particular user. This behavior of having the results grid formatting drive report view formatting is present just while inside of. ed report views received by other users and by consumers who are not users view data formatting as defined within the report view. Workaround: If a data value appears on a report view formatted differently than desired or specified in the report s design, simply remove that field from the results grid or format the field to display in the grid as desired. (Both operations can be performed via the Grid Manager.) D 6957 Reports Discrepancy in order of History Report between and IP. The discrepancy is that when sorting the records by Change Date, the report in IP is sorting by the actual change date timestamp (including the time), while the report in is sorting only by the date value. Solution: In order for History Report sorting to recognize multiple changes performed on the same date, the report sort must be set to include both New/Change Date and PAR Sequence Number. Confirmed that when this sorting is established, presentation is consistent between and /Tempo. Page of 2

12 and Release Notes for Versions to D Reports On a Windows PC using Safari, Chrome or Firefox when viewing an ed listing with multiple images, clicking the image button does not advance image to next image. Does not affect Internet Explorer. D B Saved Searches Search Criteria Workaround: Go into Report Writer for the specific report and make sure Image Frame is set to On Top using the Bring Forward buttons. Unable to create Personal Saved Searches always become Template Explanation: The nomenclature and behavior for saving searches differs between and and Tempo. supports saving personal saved searches. Some differences can exist for pulling up saved searches between the different applications, but criteria and existence of a search stays the same. Multi Search criteria option not supported Explanation: and Tempo include a feature whereby one search criteria field can have levels of Boolean logic applied for multiple system fields. For example, Area and Subdivision combined. In, this feature is limited to being present only in the Multiple Address search field. does not include the multi search criteria because of the relatively low demand (simply not implemented) and low usage of this type search field within and Tempo sites. B Searching & Reports Separate but related, fully supports the Child Value Constraint business rules that can be set up to have pick lists dynamically change based on criteria entered by the user. Search & Report default setting missing some options (ex., Full Public View, Prospect Notification View, Photo Report and CMA views) E 0353 Searching & Reports n/a SmartLinks n/a Statistics Pro Explanation: Additional options, such as Full Public View, have been added to s Search & Report Defaults (under Tools menu) since ticket originally entered. Other options, such as Prospect Notification default is set in the consolidated Auto Notification Defaults dialog. CMA reports are selected as defaults via s CMA Presentation Library. Ability to display multiple records in multi column/row reports in details screen. Explanation: isn t capable of displaying multiple records in reports on the Details screen. Workaround: Use the Print Preview option to display all records. Links to 3rd party sites, including Realist, may be blocked by Popup Blockers. Workaround: Users should adjust popup blocker permissions to permit access to desired sites. If the user gets an Inactivity Time Out warning from within Statistics section, the user will be redirected to the Home page in a new browser so will be running in 2 browsers. D Workaround: Proceed with normal usage. This notification is for information about behavior. Tools Staff tool to add picklist values is causing duplicate values. Workaround: In addition to potential sources of issue being refined, a tool was developed to clean up and fix duplicates. (B 06299) Page 2 of 2