Power Net Customer Portal v Order Entry Quick Start User Guide

Transcription

1 Power Net Customer Portal v6.1.5 Order Entry Quick Start User Guide

2 Copyright 2012 Retalix Ltd. All rights reserved. Israel 10 Zarhin Street P.O. Box 2282 Ra anana 43000, Israel Tel.: Fax: Website: USA 6100 Tennyson Parkway Suite 150, Plano, TX USA Tel.: Web site: Retalix technical documentation and the product(s) described herein are protected by one or more U.S. copyrights, patents, foreign patents, or pending applications. No part of this publication may be reproduced or transmitted into any human or computer language in any form or by any means, stored in a retrieval system, transmitted, redistributed, translated or disclosed to third parties, or de-compiled in any way including, but not limited to, photocopy, photograph, electronic, mechanical, magnetic or manual without the expressed written permission of Retalix Ltd., or its licensors, if any. All copies, so authorized, shall contain a full copy of this copyright notice. Retalix products are licensed products. The product licenses convey the right to use only those specific products, components, modules, features and/or functions specified in the license agreement or contract. This publication may mention or reference products, components, modules, features and/or functions that are not part of a particular license agreement. The customer is not entitled to the receipt of, or use of, any other products, components, modules, features and/or functions that may be referenced in any documentation provided to customer unless additional license fees are paid and an appropriate license agreement is duly executed. Retalix s obligations with respect to its products and services are governed solely by the agreements under which they are provided. U.S. Government Users Restricted Rights: If the Customer is a United States Government entity, the Retalix products described herein are commercial computer software as defined by current Federal Acquisition Regulation ( FAR ), Department of Defense Federal Acquisition Regulation Supplement ( DFAR ), or other applicable Agency regulation provisions. If the Retalix products described herein are other than commercial computer software, then the United States Government Customer shall receive no greater than Restricted Rights, as defined in the currently applicable version of the FAR, DFAR, or other applicable Agency regulation. In the event that alternative regulatory rights allocation provisions are available to the parties, the provision which provides the Customer with the narrowest rights allocation permitted by law and regulation shall apply. For Civilian Agencies: Restricted Rights. Use, reproduction or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the Commercial Computer Software Restricted Rights clause at , as applicable, and the limitations set forth in standard Retalix license agreements for software and technical documentation. This publication is furnished for informational use only and should not be construed as a commitment by Retalix. The information could include technical inaccuracies or typographical errors. Every effort has been made to make this publication as complete and accurate as possible, but it is provided as is without warranty of any kind either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Retalix may make improvements and/or changes in the program(s), product(s), and/or applications described in this publication at any time without notice. Due to continuous development of Retalix Ltd. products, information published in this document may become obsolete. Third-party products, services, or company names referenced in this document may be trademarked or copyrighted by their respective owners, and are for identification purposes only. Copyrights, trademarks and license agreements shall be governed and construed in accordance with the laws of the State of Texas and the Federal Arbitration Act, and shall benefit Retalix, its successors, and assigns.

3 Revision History Date Change Document Version Changed By Approved By 03/01/2012 Initial version Sibyl Spencer-Hilton Mike Jarvis 01/10/2013 Format and content upgrades for 6.1.1, 6.1.2, 6.1.3, 6.1.4, and 6.1.5, including New Features Descriptions Stephanie Cosgrove Mike Jarvis

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5 TABLE OF CONTENTS CHAPTER 1 INTRODUCTION... 1 QUICK START USER GUIDE OVERVIEW... 1 AUDIENCE... 1 ADDITIONAL DOCUMENTATION... 1 CONVENTIONS USED IN THIS GUIDE... 1 Text Conventions... 2 Table 1.1: Text Conventions... 2 Note, Caution, and Warning Box Conventions... 3 CHAPTER 2 ORDER ENTRY BASICS... 4 ORDER ENTRY QUICK START... 4 Step 1: Log into Customer Portal... 4 Open Your Default Internet Browser... 4 Navigate Customer Portal... 6 Access the Dashboard... 6 Customer Portal Dashboard Toolbar... 8 Table 2.1 Dashboard Toolbar... 8 Step 2: Start an Order Access the Dashboard Create an Order Step 3: Select Order Information Create an Order Select Order Details Start a New Order Window Table 2.2 Start a New Order Select an Order Form from Drop-Down Menu Step 4: Add Items Enter Item Quantities Add Item(s) from Another Item List Copy Items Using the Cog Wheel Copy Items Using Add Page Use Search to Locate Items for the Order Order Form Item Type Indicators Table 2.3 Item Type Indicators Step 5: Place Order Place an Order Step 6: Submit Order Contents i

6 Submit the Order Step 7: Log off Customer Portal CONCLUSION CONTACT INFORMATION Contents ii

7 Chapter 1 Introduction Welcome to the Power Net Customer Portal Order Entry Quick Start User Guide v This guide includes basic instructions on how to create and submit orders using the Power Net Customer Portal application, including new features and options available in Power Net v6.1.1, v6.1.2, v6.1.3, v6.1.4, and v This chapter contains details to help you understand how to use the information in this guide. Quick Start User Guide Overview The Customer Portal Admin application (hereafter referred to as Customer Admin) is a Web-based configuration tool for system administrators and supervisors to use for managing the Power Net Customer Portal application (hereafter referred to as Customer Portal). Customer Admin and Customer Portal are separate applications. If you are new to Customer Portal, you can use this guide to learn how to place an order. This guide contains procedures to complete the main steps of the Order Entry process. It is a streamlined set of procedures to get you started placing orders in about 30 minutes. Audience The target audience for this guide is new Customer Portal users and those needing a refresher. The audience should have a basic understanding of the Windows operating system and Adobe Acrobat. Additional Documentation Throughout this guide, you may be directed to other documentation in the Customer Portal library. Following is a list of documentation you may want to refer to when using this guide. Power Net Customer Portal New Features Descriptions v6.1.5 Power Net Customer Portal User Training Guide v6.1.0 Conventions Used in this Guide The following section describes the conventions used in this document and throughout all Retalix documentation to make certain consistent and clear delivery of information is attained. Chapter 1 Introduction 1

8 Text Conventions Table 1.1: Text Conventions Convention Bold Text Description Indicates the name of an item on a page or in a box, such as a button name, tab, menu, or menu option. Ex: Select Print from the File menu. Courier Font Indicates output from the system, specific text, command, or exact words from the system you should type. Ex: Type call pwrlist in the following field. Italics Text Indicates the title of a document or new feature Ex: For more information, see the Power Enterprise Customer Service User Guide. Ex:The Status drop-down menu contains a new option called Kitchen Sink. Vertical Numbered List Indicates steps in a procedure Example 1. Select the Windows Start button. a. Select All Programs on the Windows Start menu. i. Select Internet Explorer. Bullets Indicate a procedure with only one step or sometimes non-sequential items in a list Example Select the Windows Start button. Example Discontinued Reserve Search All Caps Indicates the name of a specific key on the keyboard Ex: Press ENTER on your keyboard. Yellow Highlighted Text Indicates updates made since the last published document Ex: Select Advanced > Export > User Export Setup Blue Underlined Text Internal\External hyperlink-standard Windows\Adobe Acrobat functionality; worth mentioning since individuals tend to print documents, which are intended for primarily electronic use. Many entries link throughout the document to prevent redundancy and inaccuracy when making future updates for content upgrades. Text underline is never used for emphasis or other purposes. Hyperlink may turn purple after you ve accessed the link. Chapter 1 Introduction 2

9 Note, Caution, and Warning Box Conventions Throughout this guide, additional information about the procedures is provided in labeled boxes. The bold label at the top of each box indicates the type of information in the box and is categorized as follows: Informational Note Note A Note box contains informational text providing information relating to the topic. Cautionary warning! Caution A Caution box provides information about potential problems that might occur if the procedure is not performed correctly. Serious Warning Warning A Warning box contains information vital to the procedure. Failure to follow the information may lead to loss of data or damage to a database, hardware, or software. Chapter 1 Introduction 3

10 Chapter 2 Order Entry Basics This chapter introduces the Customer Portal Order Entry application designed for users to enter and manage orders. Using an internet browser and internet connection on a workstation or ipad, users can enter and place orders to a distributor s host system at company headquarters for processing. Note Customer Portal default options are used in explanations and examples throughout this guide. Some Customer Portal pages and procedures in this document may differ from your Customer Portal settings. Order Entry Quick Start The following procedures provide basic instructions for each step of the Order Entry process required to begin, enter, save, and send an order for processing. The information identifies the main windows, options, and order of operations required for taking a customer order. For details about each step and other Order Entry options in the ordering process, see the Power Net Customer Portal User Training Guide v6.1.0 Step 1: Log into Customer Portal The following section contains procedures for accessing Customer Portal and provides information about the main Customer Portal pages that display when you log into the application. Open Your Default Internet Browser The following procedure provides general guidelines on how to access the Customer Portal Logon page. Your procedure may differ. 1. Double-click the shortcut for your default internet browser on your desktop. Your default Web page displays. Chapter 2 Order Entry Basics 4

11 Example-Default Browser 2. Type the address, or URL, to Customer Portal in the address bar. 3. Press ENTER on your keyboard; or a. Click Go. The Customer Portal Logon page displays. Chapter 2 Order Entry Basics 5

12 Example-Customer Portal Logon Page 4. Type your user ID in the User ID field. 5. Type your password in the Password field. 6. Click the Sign In button; or a. Press ENTER on your keyboard. Your initial Customer Portal page displays depending on your setting in Customer Admin. Navigate Customer Portal The following section provides information about the main Customer Portal pages that display when you log in. Access the Dashboard The main Customer Portal toolbar is located on the Dashboard, which provides access to Customer Portal options and displays information to manage orders easily. Use the following procedure to access the Dashboard. 1. Use the Home button, which moved to reside on the left side of the page at the same level as the Sign off and Help buttons, to access the Dashboard from any Customer Portal page. Many options are available on the Dashboard. Chapter 2 Order Entry Basics 6

13 Example-New Dashboard Home Button Location a. Your Power Net Orders page The Your Power Net Orders page displays your order information and can be sorted by Status. You can also access All Power Net Orders on the main toolbar. Example-Your Power Net Orders i. Click the Home button to return to the Dashboard. ii. Click the Status drop-down menu. iii. Select a status to filter only those orders you wish to view. Ex. Select Status = Confirmed and only confirmed orders show on page. b. Host Orders page Example-Your Host Orders c. Message Board page Chapter 2 Order Entry Basics 7

14 Example-Message Board d. Change Customer Example-Change Customer Customer Portal Dashboard Toolbar Use the buttons on the Dashboard toolbar to access Customer Portal pages and other helpful locations. Example-Dashboard Toolbar Table 2.1 Dashboard Toolbar Button Action Status Hover over to access the following order menu options (Dashboard was removed): Your Power Net Orders Host Orders Chapter 2 Order Entry Basics 8

15 Button Action Account Reports Hover over to access the following statement menu options: Statement Status Consolidated Status Hover over to access the following menu options: Item Usage Consolidated Item Usage Movement Consolidated Movement Guides S4I Reports Future Prices Customer Admin Hover over to access the following menu options, which allow you to switch to another customer if you have a multiple-customer environment. View Change Hover over to access the following menu options, which allow you to adjust your Customer Portal environment. Standard Guide New/Deleted items Custom Guide Par Lists Critical Items Lists Suggested Retails SRP Future Changes Temporary Price Reductions Message Board Scanner FMG Export Items Links Hover over to access the following menu options: New Coming Soon Discontinued Reserve Search Price Change Hover over to access a link to a company Web site, product information Web sites, or any other documentation or URL you define in Customer Admin. See the Power Net Customer Portal v6.1.5 System Maintenance Administration Guide for more information. Chapter 2 Order Entry Basics 9

16 Button Action Create Order User Options Help Sign off Click to begin an order. Click to update the following features: Lines per Page, default Par List, Contact Information, and Display Welcome on Login Secondary Default Sorts Additional s Review order exceptions Report export functionality Dashboard panel movement and other options Change password Click to view page help for the current page you are viewing. Click to log off the application. Step 2: Start an Order The following section identifies the most common method for starting an order in Customer Portal. Access the Dashboard Use the following procedure to access the Dashboard where the Create Order button is located. 1. Click the Home button (if you are not on the Dashboard) from any Customer Portal page. The Dashboard displays. Chapter 2 Order Entry Basics 10

17 Example-Dashboard 1. Select different options from the Dashboard toolbar. 2. Search for items from the Dashboard. 3. Refresh the Dashboard. a. Refresh a Dashboard panel. b. Close a Dashboard panel. 4. Click the Create Order button to begin creating an order. 5. Click the Sign off button to log off the application. 6. Click the Help button on any page to access information about that page. 7. Click the User Options button to update several different options. Create an Order 1. Click Create Order. One of the following options displays depending on your Customer Admin setting. a. Start a New Order Window: a window opens with drop-down fields to complete, including a list of order form options; or b. Drop Down Menu: a menu drops down with a list of order form options Note The Create Order button only displays on the Dashboard. Chapter 2 Order Entry Basics 11

18 Step 3: Select Order Information The following section contains the procedures to select order information and differs depending on how your Customer Portal is set up. 1. Complete the following Create an Order steps and then a. Use the Select Order Details Start a New Order Window; or b. Use the Select an Order Form from Drop-Down Menu Create an Order 1. Navigate to the Dashboard. Example-Create Order Button 2. Click Create Order. One of the following displays depending on your setting in Customer Admin: a. Start a New Order window i. See Select Order Details-Start a New Order Window procedure to proceed b. Drop-down menu i. See Select an Order Form from Drop-Down Menu to proceed Select Order Details Start a New Order Window 1. Navigate to the Dashboard. 2. Click Create Order. The Start a New Order window opens if your User Profile is set to Popup Window for the Create Order Style option in the Menubar section in Customer Admin. Chapter 2 Order Entry Basics 12

19 Example-Create Order Start a New Order Window Note The Start a New Order pop-up window was changed to drill-down the list of order forms. When an order form, such as Custom Guide is selected from the drop-down menu From field, the list of forms to choose from displays. Table 2.2 Start a New Order Field Description\Action Customer Defaults to the first customer in the list when you log into the application; change customers, if necessary, and you are set up with multiple customer access. Chapter 2 Order Entry Basics 13

20 Field Description\Action From Click drop-down menu to select an order form; defaults to first option in list. Options include History-creates an order from an item(s) the customer previously purchased. Standard Guide-creates an order from items on the customer s assigned Standard Guide. Custom Guide-creates an order from a Custom Guide. Import-loads items from a file or scanner. Quick Add-uses 10-key item entry to add items to an order when you know the item number. Par-creates an order using a list of standard items and order quantities. Previous Order-creates an order using items from a prior invoice. Pickup Request-creates a Pickup Request for items the customer previously purchased and wants to return for credit. Will Pick Up Ship Date Memo Code Select to indicate you will pick up your order. Displays the date your order ships; you can also select a date from the drop-down menu or use the calendar to find the correct date. Depending on your Customer Portal environment, you may not be able to select a Ship Date. Enter a 1-3 digit alphanumeric code to generate a separate invoice. Special Instructions Enter special instructions for an order; navigate to Profiles User User Profiles Maintenance - User Selection User Profiles Maintenance - Edit in Customer Admin; if you do not see these fields, change to Show in Start New Order Popup section. Purchase Order # Enter a purchase order number for an order; navigate to Profiles User User Profiles Maintenance - User Selection User Profiles Maintenance - Edit in Customer Admin; if you do not see these fields, change to Show in Start New Order Popup section. Par List Start order with above selections You have x pending orders Defaults to the PAR List option set in User Options > Par List when you create an order, except when using the PAR option in the From field drop-down menu. If a default PAR list is not set (or you do not select one), a PAR is not used when you create the order. For this functionality to be available, set the User profile option for Menubar Create Order Style to Popup Window in Customer Admin. Click to begin the order. Click to view existing orders. Select an Order Form from Drop-Down Menu 1. Navigate to the Dashboard. 2. Click Create Order. The Drop-down menu opens if your User Profile is set to Drop Down Menu for the Create Order Style option in the Menubar section in Customer Admin. Chapter 2 Order Entry Basics 14

21 Example-Create Order Drop-down Menu 3. Click an option to select an order form. The Create Order Info page opens. Note The Create Order Info page is a Profile option in Customer Admin. To access, navigate to Profiles User User Profiles Maintenance - User Selection User Profiles Maintenance - Edit; change Order Info Prompt to Show in the Order Menu section; otherwise, when you click on an option in the drop-down menu you are taken directly to the selected order form page. Example-Create Order Info - History Chapter 2 Order Entry Basics 15

22 4. Complete the fields according to the instructions provided in Table Click Create to proceed. The order form page opens; or a. Click Cancel to stop the process. Step 4: Add Items The following section contains basic procedures for using the order form page to enter quantities, add and copy items, and use Search to find items to add to an order. The order form page has additional options and functionality explained in detail in the Power Net Customer Portal v6.1.0 User Training Guide. Enter Item Quantities The following procedure is the same for all order form pages. In this example, we created an order from a Custom Guide called Christmas. 1. Type an item quantity in the Qty field. Example-Order Form from Custom Guide Page 2. Select the checkbox in the Each column to order a Broken Case quantity. a. If the Each column does not have a checkbox, the item is not available in a Broken Case quantity. b. If the Each column has a checkbox, but you have not selected the checkbox, the quantity in the Qty column is a Case quantity. Add Item(s) from Another Item List The following procedure begins on an order form page. Continuing with the previous example, let s look at the order from the Custom Guide called Christmas. 1. Click Add From. A list of item types displays. The Add From page opens based on the option selected. In the following example we selected Standard Guide so the Add From Standard Guide page opens. Chapter 2 Order Entry Basics 16

23 Example-Add and Copy Items a. Select Quick Add to use 10-key item entry to add items to an order when you know the item number. b. Select History to add an item(s) to the order from previously purchased items. c. Select Standard Guide to add an item(s) to the order from the assigned Standard Guide. d. Hover over the Custom Guide option i. Select the Custom Guide from the sub-menu to add an item(s) to the order from a specific Custom Guide. e. Select New Items to add an item(s) to the order from the New Items list. Example-Add From Order Form Page 2. Locate an item(s) in the Add From item list to add to your order. 3. Enter the quantity(s) in the Qty column. The quantity(s) is saved as you enter the value in the Qty field for the item. 4. Click Order Form to return to your order. If you added an item(s) from another item list, the item(s) is included on the original order form with the quantity(s). Chapter 2 Order Entry Basics 17

24 Copy Items Using the Cog Wheel 1. Click the Cog Wheel icon. a. Make certain Add Items to List is set to Add From Cog or Both in the MISC section in Customer Admin. 2. Select an option from the drop-down menu. Example-Cog Wheel Icon Drop-down Menu 3. Click on a Custom Guide, Par List, or Critical Items List; Chapter 2 Order Entry Basics 18

25 Example-Custom Guide a. If you click the Apply button, the item(s) applies to the guide you selected in #1 in the Add Items from Another Item List section. Note If you select Par List, quantities default to for easy identification, including those with zero quantity. The Par defaults to the Par set in the Par List field in User Options. See the Power Net Customer Portal New Features Descriptions v6.1.5 document. Example-Par List Quantity Default Functionality works the same in the Add From button on the Menubar. Chapter 2 Order Entry Basics 19

26 Example-Item Copy Window b. If you click the Edit button, you receive a Confirmation message: 4. Click OK to proceed. From here, your process is the same. See the Power Net Customer Portal v6.1.0 User Training Guide, or a. Click Cancel to stop the process. Copy Items Using Add Page 1. Click the Add Page menu. 2. Select an option from the drop-down menu to pull up the same window discussed in #3 in the Copy Items Using the Cog Wheel section. 3. Follow the same instructions from here discussed in #3 and #4 in the Copy Items Using the Cog Wheel section. a. Make certain Add Items to List is set to Add From Page or Both in the MISC section in Customer Admin. Chapter 2 Order Entry Basics 20

27 Use Search to Locate Items for the Order Use the following procedure as a basic search procedure to locate items to add to your order. Note Customer Portal has multiple search options. The following procedure identifies one search method. Your Customer Portal environment may be set up differently than this example. 1. Use the Search field on an order form page to find a specific item. Example-Search Items 2. Type text in the Search field; in this example, we enter berr to search for berries. 3. Specify the search type using the drop-down menu on the right. a. Contains All Select to search items containing the search string in any order. b. Contains Any Select to search items where at least one of the words contains the characters in your search string. c. Exact Match Select to search items containing the exact search string. d. Begins With Select to search for items beginning with the word(s) in the search string. e. Ends With Select to search for items ending with the word(s) in the search string. Chapter 2 Order Entry Basics 21

28 Example-Search Items Result 4. Click the Search button to begin. Search results display based on how your options are configured in Customer Admin. In this example, the Guided Search displays on the left and the Item Master Search All Items page displays in the main section. 5. Locate the item to order in the search results. 6. Click + to expand the item groups and drill-down to find the item(s) to add to the order if Guided Search displays in the left pane. 7. Enter an item quantity in the Qty field to add an item to your order. 8. Click Order Form to return to the order form page. Order Form Item Type Indicators Customer Portal order-form pages contain Item Type indicators. Use the table below as a reference. Table 2.3 Item Type Indicators Type Description Indicates substitute item Indicates related item Indicates just-in-time item when displayed next to an item description on an order form page. If an item s Non-Stock field is set to J in Item File Maintenance in the Power Enterprise system and this feature is enabled, icon displays next to the item description. S/O Indicates special order items when this label is in the Qty column on the order form. Special Order items are items with the Non-Stock field set to S in Item File Maintenance in the Power Enterprise system. Chapter 2 Order Entry Basics 22

29 Step 5: Place Order The following section contains procedures for placing an order from an order form page and verifying the details before you submit to your host system. The Place Order page featured in this section has additional options and functionality explained in detail in the Power Net Customer Portal v6.1.0 User Training Guide. Place an Order Use the following procedure when you are done adding, copying, entering quantities, and otherwise, editing your order. The following procedure applies to all order forms. In this example, we are on the Order Form from History page. Example-Place Order 1. Click the Place Order button. A Critical Items list may display. a. The Place Order button is always green and on the right side of the page for each order creation method. Chapter 2 Order Entry Basics 23

30 Example-Critical Items List 2. Click OK. You return to the Place Order page to review your order. Example-Place Order Review 3. Review the header information and make changes, if necessary. a. Enter Memo Codes, Special Instructions, and Purchase Order #s, if you didn t do it earlier when creating the order in the Start a New Order or Create Order Info windows. Chapter 2 Order Entry Basics 24

31 4. Click Check Avail to verify whether the items have inventory available to fill the order. a. If items are out of stock, an alert message generates: Example-Out of Stock Message 5. Click OK. 6. Click the Order Form button to return to your order form if you need to make adjustments (i.e. replace items, add new items, change quantities, etc). Note The Check Avail button only displays if the Optional Parm flag hidecheckavailonplaceorder is set to True in the init.xml file. And The Customer Admin Profile option in the Item Info section, Quantity on Hand item is set to Show. Init.xml Qty on Hand Check Avail Button Available? Set to True Set to Show Yes Set to True Set to Hide No Set to False Set to Show No Set to False Set to Hide No Chapter 2 Order Entry Basics 25

32 Step 6: Submit Order Complete the procedures in the following section to finalize an order and send it to the host system for processing. Once an order is submitted, you cannot make changes. Submit the Order Use the following procedure to finalize your order on the Place Order page. 1. Click Submit Order. The order is sent to your host system and you return to the Your Power Net Orders or the All Power Net Orders page. The Status column displays Submitting, which indicates the host system has not received the order yet. Example-Submit Order Example-Submitting Order 2. Click Refresh to update the Status column. The Status column displays Confirmed when the host system receives the order. 3. Click the Confirmed status to view the Route Info window. Chapter 2 Order Entry Basics 26

33 Example- Route Info Window 4. Click Close to exit the Route Info window. Example-Confirmed Order 5. Click the Status drop-down for a list of statuses. You can filter to show only the status you want to see. You receive a confirmation thanking you for your order. Chapter 2 Order Entry Basics 27

34 Example-Confirmation Step 7: Log off Customer Portal Use the following procedure when you are done using Customer Portal. A confirmation message displays. 1. Click the Sign-off button at the top right-hand side of any Customer Portal page. Example-Sign off Button Confirmation Message 1. Click OK to proceed. You return to the Customer Portal Logon page; or a. Click Cancel to stop the process. Chapter 2 Order Entry Basics 28

35 Conclusion This concludes the Power Net Customer Portal Order Entry Quick Start User Guide v While it applies to both genders, the male gender is used for simplicity. Every effort is made to provide complete and accurate information. If you find an error, please feel free to contact the Omaha Technical Writer at or by at Conclusion 29

36 Contact Information Retalix Ltd. Corporate Headquarters 10 Zarhin Street P.O. Box 2282 Ra'anana 43000, Israel Tel.: Fax: Retalix USA Inc. Headquarters 6100 Tennyson Parkway Suite 150, Plano, TX USA Tel.: Phoenix Office Clarendon Place 300 W. Clarendon, Suite 410 Phoenix, AZ Tel.: Fax: Contact Information 30

37 Omaha Office 2110 South 169th Plaza, Suite 200 Omaha, NE Tel.: Fax: Michigan Office 1194 Oak Valley Drive, Suite 10 Ann Arbor, MI Tel.: Fax: Web site: Contact Information 31