Welcome! 2:00 Eastern/11:00 Pacific

Transcription

1 Welcome! The webinar will begin at 2:00 Eastern/11:00 Pacific

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8 Today s Producers Jennifer Peterson Host/Moderator WebJunction Community Manager Kendra Morgan WJ Support WebJunction Program Manager

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10 Today s Panelists Jean Mantegna a Human Resources Director, Baltimore County Public Library Sandra Lombardo Assistant Library Manager, Baltimore County Public Library, White Marsh Branch Melissa Hepler Librarian III, Baltimore County Public Library, Towson Branch

11 Presented by: Jean Mantegna, Sandy Lombardo, and Melissa Hepler, Baltimore County Public Library

12 New Staff Orientation is Important

13 the strategic process of Attracting and engaging new staff Reaffirming their employment decision Acclimating new staff into the organization s culture Preparing them to contribute at the desired level as quickly as possible

14 HOW (or WOW?) WHY WHERE WHO WHEN WHAT

15 Time: Different Schedules Time: Different New Hire Dates Time: Travel to Different Locations

16 New Staff Volunteers Refresher accessible to all staff

17 Previous: Face-to-face ½ day program 3-4X per year Face-to-face full day customer service program 1-2X year Vision: Computer based orientation available from 1 st day of employment Face-to-face full day customer service program

18 Previous: Time delays in attending Vision: i Intro available from 1 st day of employment Full day customer service program

19 Previous: On-site at Administrative Offices Vi i Vision: Work computer, laptop, computer lab

20 To design and implement an online orientation program for new staff to supplement existing in-person orientation Those who visit it the virtual orientation ti site will find information important to them as members of the BCPL organization and gain an increased system perspective on a time-schedule that fits with branch/department needs Online orientation materials will be accessible to all staff- part-time and full-time, new staff and those seeking a refresher, as well as volunteers

21 Workgroup Members: Brenda Kinzinger Melissa Hepler Kim Gephardt Sandy Lombardo Kathleen MacCubbin Brian Staples Ellen Ward Project Sponsor: Jean Mantegna Development Coach: Bob Maranto Resources: Information Services (Jason Domasky); Graphics (Liz Burnett); Technology Support staff; Media Services staff; multiple BCPL staff as testers

22 Workgroup Formed: September 16, 2008 Project Begins: December 18, 2008 Launch Date: December 22, 2009

23 January February March April May June July August September October November December Assign Project Managers; Begin looking at other orientations/ websites Brainstorm design ideas with Graphic and Web Designers; Work on Project Scope Statements Complete rough drafts of scripts Continue progress on content; Recruit talent for voiceovers Review design mock-ups and select design; Plan audio/ video sections Develop flowchart/ storyboards Graphics creation; Weekly distribution of graphics to Web Designer; Select photos; Present update to Administrators Graphics are complete; Web design in progress Project is ready for Beta testing; Select Test Group Beta Testing Analyze results of test; Make adjustments Launch Product; Prepare presentation and Final Report

24 Design Phase Content Creation Phase Implementation Phase

25 Reviewing other products Identifying features we wanted in the Virtual Oi Orientationi Choosing a graphic platform for the site Enlisting assistance and input from Graphic Enlisting assistance and input from Graphic and Web Designers

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27 Thematic design Feature different media (Podcasts, slide shows, text files) Easy to use and visually appealing

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36 Create uniform scripts regardless of format Engage stakeholders to provide information for scripts Use material already created (i.e. Staff Handbook) Scrutinize the details, but not too much!

37 Testing the Product Launching the Product Updating the Product

38 Diverse group of staff from all levels and departments Address all aspects of orientation: i content, functionality, and relevance Allow suggestions Provide feedback

39 How is the ease of use? How relevant is the information? Suggestions? Does it work? (Broken links, missing graphics, typos, multimedia problems, etc.) How long does it take you to get through each piece? (keep track of time) Is there anything missing? How is the speed of use? Where did you do the training?

40 Maintain Communication with managers Inform all staff Encourage all staff to review

41 Orientation is a living project Include mechanism for annual review and revision

42 Look at multiple designs and a variety of techniques Work in a diverse team Have a defined scope Set a timeline and stick to it Create a project that is easily updateable It will never be finished It takes a village Avoid specifics in staff or references Don t reinvent the wheel Think outside the box

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70 Jean Mantegna, Human Resources Manager, Baltimore County Public Library Sandy Lombardo, Assistant Library Manager, White Marsh Branch, Baltimore County Public Library Melissa Hepler Librarian III Towson Branch Melissa Hepler, Librarian III, Towson Branch, Baltimore County Public Library

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