4059EE. Alcatel-Lucent 4059 Extended Edition Attendant Console. User guide. 8AL90608USAA ed01

Transcription

1 4059EE Alcatel-Lucent 4059 Extended Edition Attendant Console User guide 8AL90608USAA ed01

2 Table of Contents 4059EE Operator application...4 Introduction...5 Start the operator...6 Operator startup...7 Overview...8 Call handling windows...12 Call handling image...14 Call alert window...16 Status bar...17 Keyboard layout...22 Standard keyboard...23 General keys...27 Call handling...28 Call list keys...30 F-Keys...32 Audio keys...33 Other keys...33 Busy Lamp Field...34 BLF configuration popup menu...36 Add item dialog...38 Add new tab dialog...40 Rename tab dialog...41 Import items dialog...42 Export items dialog...44 BLF item popup menu...45 Rename item dialog...46 Confirm BLF item removal dialog...47 Text messages window...48 Guide window...50 Guide mode tree view menu...52 Guide...54 Auto answer...56 Auto transfer...57 Auto record...58 Program melody...59 Ringing type...61 Language...63 Service window...65 Service mode tree view window...67 Service...71 Counter...73 Financial report...75 Monitoring options...76 Cost threshold...78 Duration threshold...79 Monitoring user list...80 Traffic state...81 Traffic threshold...82 Group status...83 Entities status...85 System...87 Subscriber...88 Subscriber services window AL90608USAA ed01 2

3 Whom...91 PARI...92 DECT installation...93 Registration...95 Deregistration...96 DECT user modification...98 Expired DECT visitors Bundle reservation Bundle auto reservation Direct outward dialing Out of service trunk(s) Application menu File Sign on Exit Settings System settings Call handling setting dialog Application Settings dialog Alcatel-Lucent OXE settings dialog More settings Application settings Language Keyboard shortcuts window Load keyboard schema window The load keyboard schema open window Save keyboard schema window The save keyboard schema save as window Restore keyboard shotcuts Automatic startup Enable BLF Log level Integration window My Teamwork Settings window OmniPCX Enterprise settings OmniPCX Enterprise Settings dialog Presence handler Presence handler settings dialog Extensions window Help License Information window About window AL90608USAA ed01 3

4 4059EE Operator application Alcatel-Lucent, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright 2011 Alcatel-Lucent. All rights reserved. Revision AL90608USAA ed01 4

5 Introduction The Alcatel-Lucent 4059EE application is integrated with the Alcatel-Lucent OmniPCX Enterprise Communication Server. The application is an expandable, high end interface with support for add-ons, created to give the optimal overview, flexibility and control to the operator. The application can use a standard keyboard or a dedicated Alcatel-Lucent USB keyboard. The type of attached keyboard is automatically detected during the application startup. The detected type of keyboard is shown by an icon in the status bar. Standard keyboard Alcatel-Lucent USB keyboard Throughout this manual the keyboard commands are shown for both keyboards and are represented by its corresponding icon: Standard keyboard Alcatel-Lucent USB Keyboard 8AL90608USAA ed01 5

6 Start the operator You can start the operator application in one of the following ways: From the desktop In a standard installation of the application, a shortcut is created on you desktop. To start the application you can double click the shortcut icon. From the start menu The application is found in the folder named Alcatel-Lucent 4059EE under "4059EE" in the all programs folder. 8AL90608USAA ed01 6

7 Operator startup During the startup of the application the load progress is shown in the statusbar. Day/Night During the load process the sign on button is disabled. PCX Connection indicator Indicates the connection state to the Alcatel-Lucent OmniPCX Enterprise. Load progress bar When the operator starts up it load language files from the Alcatel-Lucent OmniPCX Enterprise. The progress bar visualizes the load process. 8AL90608USAA ed01 7

8 Overview Application title bar The title bar shows the individual attendant call if it's defined in the Alcatel- Lucent OmniPCX Enterprise. If no individual attendant call is created, the attendant set directory number is shown. Application menu The menu give access to sign on/off the operator, change application settings, and a help menu where you can find information about the application. Call handling fields The call handling field consists of two panes where the call information is displayed with text and graphical symbols. 8AL90608USAA ed01 8

9 The globe icon represents an external caller. The phone set icon is shown for internal extensions. There is overlay icons that visualize the status of the call with shape, color and a symbol. Input field The input field is where the input data from the keyboard or clipboard is shown. Control bar This is where you can swap between available views like call queues and phone lists etc. Control pane The control pane is a container for call queues, phone lists and extension plugins. Call queues The queue pane can have one of two different looks depending on the configuration in the Alcatel-Lucent OmniPCX Enterprise. 8AL90608USAA ed01 9

10 It will display three queues if a "Call presentation/common hold" Park key is configured. In lack of the Park key, the area is divided into two queues. S-Key tool bar There are six dynamic S-Keys available to the operator. The functions associated with the keys depend on the status of the call in progress. F-Key tool bar The F-Keys enable you to access keys which have already been programmed by the system in management, such as: call presentation, common hold etcetera. Status bar The status bar is used to display and modify the status of the operator and the Alcatel-Lucent OmniPCX Enterprise. 8AL90608USAA ed01 10

11 Busy Lamp Field The busy lamp field display real time status for configured sets, trunk groups and individual trunks. Queue barometer The queue barometer show the number of calls in three different states which is also represented in color in the queue barometer. First column: Incoming calls on hold (Normal / Green). Second column: Average calls on hold (Medium / Yellow). First column: Urgent calls on hold (Urgent / Red). 8AL90608USAA ed01 11

12 Call handling windows The call handling fields gives information of the calls with icons and text. Call status The call status is visualized by a combined image. Call information Each window contains up to 6 rows of information; Calling number & name including forward & association states Entity Device state Call state 8AL90608USAA ed01 12

13 Call condition, characteristics and user data (i.e. forward to text info, taxation...) Plug in container (i.e. My Teamwork) Left part The first part is shown in the left field of the call handling window. Right part The second part is shown in the right field of the call handling window. 8AL90608USAA ed01 13

14 Call handling image External call An external part is represented by a globe. Internal call Internal parts are represented by a phone set. 8AL90608USAA ed01 14

15 Device state The state of the device is represented by a symbol that is drawn on top of the call state shape. Call state Call state is represented by one of this shapes. 8AL90608USAA ed01 15

16 Call alert window Answer button Click this button to answer the call. Call information Information about the call. Close button Closes the window 8AL90608USAA ed01 16

17 Status bar The current status of the operator application can easily be read by the icons in the status bar. Operator status Here you can change the status of the operator application. The status button can have the following modes: The operator is signed off and inactive (unplugged mode). Press the play button to sign on the operartor. The operator is signed on and active, press the stop button to sign off and deactivate the operator. Signed out by inactivity - the operator has automatically been set in absent mode according to a timer in the Alcatel-Lucent OmniPCX Enterprise. Press the pause button to reactivate the operator. PCX mode This icon show the Alcatel-Lucent OmniPCX Enterprise status witch can be in one of the following four modes: Night service - Incoming call are routed according to the night routing table. Day service - The Alcatel-Lucent OmniPCX Enterprise is active and the 8AL90608USAA ed01 17

18 incoming calls is routed to the active operators according to the day routing table. Forward 1 - The incoming calls are routed according to the "Mode 1" routing table. Forward 2 - The incoming calls are routed according to the "Mode 2" routing table. Note. The call distribution table is defined in the Alcatel-Lucent OmniPCX Enterprise. Hands free Controls and displays the status of the hands free mode. Hands free active. Hands free disabled. Press the button to toggle mode. Mute Controls and displays the status of the microphone. Microphone active. Muted. Press the button to toggle mode. Loudspeaker Controls and displays the status of the loudspeaker. Speaker inactive. Speaker active. Press the button to toggle mode. 8AL90608USAA ed01 18

19 Loudspeaker volume Displays the loudspeaker volume. Very low Low Normal High Volume down Press the button to lower the volume. Volume up Press the button to increase the volume. Auto answer Controls and displays the automatic answer status. Automatic answer active. Manual answer mode. Press the button to toggle mode. Auto transfer Controls and displays the automatic transfer mode. Automatic transfer active. Manual transfer. Press the button to toggle mode. 8AL90608USAA ed01 19

20 Guide mode Enters guide mode. Guide mode dialog active. Normal state. Press the button open the guide mode dialog. Service mode Enters service mode. Service mode dialog active. Normal state. Press the button open the service mode dialog. System message Indicates status of system messages. Not active Active User message Indicates that a user have sent you a text message. No message is present There is one or more message available. Click on the icon in order to open the text message window to read your messages. Trunk reservation Indicates the status of the bundle/trunk reservation in the service mode 8AL90608USAA ed01 20

21 dialog. Normal state Trunks reserved by operator Keyboard type Indicates the detected keyboard type. Standard keyboard detected Alcatel-Lucent keyboard detected Connection state Indicates the connection to the Alcatel-Lucent OmniPCX Enterprise Not connected Connected Call waiting bar Shows the waiting calls in the queues with numerical values and illustrated with a colored bar. The numbers is from left to right: Normal calls : Medium calls : Urgent calls The bar represents 100% of the waiting calls and is colored in the following colors: Green = Normal calls Yellow = Medium calls Red = Urgent calls Examples: 1 Normal : 1 medium : 0 Urgent 0 Normal : 1 Medium : 1 Urgent 1 Normal : 1 Medium : 1 Urgent 8AL90608USAA ed01 21

22 Keyboard layout The Alcatel-Lucent 4059EE comes with predefined mappings for standard keyboard as well as the special Alcatel-Lucent USB keyboard. You can also make your own mapping if you would like to have another mapping than default. 8AL90608USAA ed01 22

23 Standard keyboard Default layout For explanation for the individual keys, look in keyboard functions page. Clear input General key - Set the focus to, and clears the input field. Switch over General key - Toggle between the Alcatel-Lucent 4059EE Attendant Console application and the most recent used windows application. S-Keys / F-Keys These dynamic keys are used to reach special functions provided by the Alcatel- Lucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar" and "F-Keys tool bar" respectively. 8AL90608USAA ed01 23

24 Redial Redial the last number. Call control Used for call handling. Call handling The numeric keypad is used for the call handling. 8AL90608USAA ed01 24

25 Alcatel-Lucent USB Keyboard The Alcatel-Lucent keyboard S-Keys These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the "S-Keys tool bar". Clear input General key - Set the focus and clear the input field. Status LED's The LED status field on the keyboard provide information on the system status. The LED's status are also represented on the status bar. 8AL90608USAA ed01 25

26 Audio keys The audio keys controls the audio functions on the associated set. Switch over key General key - Toggle between the Alcatel-Lucent 4059EE and the previously active windows application. F-Keys These dynamic keys are used to reach special functions provided by the Alcatel-Lucent OmniPCX Enterprise. Their current mapping is shown in the "F-Keys tool bar". Phone list keys Displays the phone list for personal directory and last calls. Call handling This keys are used for the call handling. 8AL90608USAA ed01 26

27 General keys Function Operator switch over Clear/reset Description Toggle between the Alcatel-Lucent 4059EE and the most recent used windows application. The keyboard is dedicated to the Alcatel- Lucent 4059EE Attendant Console application Set the focus to, and clears the input field. 8AL90608USAA ed01 27

28 Function Answer Release Call handling Next call Internal Description Answer the first call in the queue. (Internal and external) The priority is configured in the Alcatel-Lucent OmniPCX Enterprise. For Alcatel-Lucent keyboard there is a separate key available for internal calls. Release the active call. Alternate call Broker / Alternate between active calls. Transfer Transfer a call. Cancel enquiry Cancel the enquiry. Ring extension Call the selected set. Answer camped calls Answer camped on and parked calls. Make call Number + Number + To make a call, start by enter the phone number and press the call key. For external calls - start with the trunk prefix. Call associated set S-Key only Call the associated set for the active extension. 8AL90608USAA ed01 28

29 Call back S-Key only Activate call back request. The user is notified by the LED on the phone set. 8AL90608USAA ed01 29

30 Call list keys Function Redial Description Redial the last dialed number. Phone list / Call log Open the phone list / call log window. 8AL90608USAA ed01 30

31 S-Keys There are six dynamic S-Keys available to the operator. The function associated with the keys depend on the status of the call in progress and are shown in the S-Key tool bar. The < and > keys in the S-Key menu are used to browse between pages if they are available. Function Activate the function + to to Description Activates the function corresponding to the S- Key tool bar. Next page Go to next page. (if available) Previous page Go to previous page. 8AL90608USAA ed01 31

32 F-Keys The F-Keys enable you to access keys which have already been programmed by the system in management, such as: call presentation, common hold, etcetera. To select a function, directly press the key which corresponds to the function you require. Function Description Activate the function to to Activates the function corresponding to the text in the F-Key tool bar. 8AL90608USAA ed01 32

33 Audio keys Function Description Hands free Not mapped by default. Available in keyboard shortcuts. Active Control the handsfree state. Inactive Mute Not mapped by default. Available in keyboard shortcuts. Muted Mutes the microphone. Not muted Loudspeaker N/A Active Activate / deactivate the loudspeaker. Inactive Volume Not mapped by default. Available in keyboard shortcuts. Lower volume Adjust the volume. Raise volume Other keys Show call queues Show the call queues for the incoming, camped on and parked calls (depending of the configuration in the Alcatel-Lucent OmniPCX Enterprise). 8AL90608USAA ed01 33

34 Busy Lamp Field The Busy Lamp Field (BLF) allows you to see real time status of different types of monitored items. To enable the BLF window, you tick the BLF checkbox in settings. Monitored devices The BLF pane is positioned to the right and three types of devices can be monitored; Extensions Trunk groups Trunk lines You can fold the BLF pane to the right if you don't want to see it temporarily. 8AL90608USAA ed01 34

35 Tool tip A SuperToolTip is shown when hovering over a device displaying textual description of the current status. Configure the BLF Right click in a free area anywhere in the BLF to show the configuration popup menu. 8AL90608USAA ed01 35

36 BLF configuration popup menu Add item Opens up the add item dialog. Align items Aligns the items according to the grid size in the presence settings dialog. Auto align items Automatically aligns the items according to the grid size in the presence settings dialog. Align tab to top Set the BLF tabs on top of the panes. (Default setting) Align tab to left Set the BLF tabs on the left side of the panes. 8AL90608USAA ed01 36

37 Align tab to right Set the BLF tabs on the right side of the panes. Align tab to bottom Set the BLF tabs on the bottom below of the panes. Add tab Brings up the add tab dialog. Rename tab Brings up the rename tab dialog. Import items Opens up the import items dialog. Export items Opens up the export items dialog. 8AL90608USAA ed01 37

38 Add item dialog Item type option Select the type of item to monitor. Cancel button Close the dialog without saving the data. OK button Saves the item data and closes the dialog. 8AL90608USAA ed01 38

39 Input fields Enter the information for your BLF item. 8AL90608USAA ed01 39

40 Add new tab dialog Tab description This will be the caption of the tab. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog. 8AL90608USAA ed01 40

41 Rename tab dialog Tab description This will be the new caption of the tab. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog. 8AL90608USAA ed01 41

42 Import items dialog The import item dialog is used to restore/load the BLF configuration from a file or on another operator PC. The file contains information of all the tabs and monitored items and their position on the pane and will replace the current configuration. In order to be able to restore the BLF configuration you should export the configuration to a BLF-file. File name The name of the configuration file. Open button Load the.blf file and activates the BLF configuration according to the saved data. Note: The current BLF layout will be overwritten, if you want to keep the current layout, be sure to save the current configuration first. 8AL90608USAA ed01 42

43 Cancel button Close the dialog without saving any data. 8AL90608USAA ed01 43

44 Export items dialog The export items is used to save the BLF configuration to a file in order to use it as a backup or import it on another operator PC. The exported file contains information of all the tabs and monitored items and their position on the pane. Save button Saves the BLF configuration and closes the dialog. Cancel button Close the dialog without saving any data. The name of the BLF configuration file Enter the name of your BLF file. 8AL90608USAA ed01 44

45 BLF item popup menu Rename Opens up the rename dialog. Remove Opens up the remove item confirmation dialog. Dial Dials the extension. Lock Locks the position of the BLF item. The item is unlocked and can be repositioned. The item is locked. 8AL90608USAA ed01 45

46 Rename item dialog Cancel button Close the dialog without any changes saved. OK button Save the changes and close the dialog. 8AL90608USAA ed01 46

47 Confirm BLF item removal dialog OK button Removes the item and closes the dialog. Cancel button Cancel the removal and closes the dialog. 8AL90608USAA ed01 47

48 Text messages window The text message window is reached by double click at the message icon in the status bar. Reception list List of all messages. Save button Save the message. Delete button Delete the selected message. 8AL90608USAA ed01 48

49 Message list Call back button Call the extension. 8AL90608USAA ed01 49

50 button Guide window 8AL90608USAA ed01 50

51 Tree view feature menu To select a feature in the tree view menu you simply double click the item. Feature configuration area In this area you see the settings for the selected feature in the tree view feature menu. When Guide mode is opened, it will show a summary of all Guide mode features. Close button Closes the window. 8AL90608USAA ed01 51

52 Guide mode tree view menu Guide Selected automatically when the guide mode is opened. A summary is shown on the left side of the window. Auto answer Enable or disable the automatic answer feature. Auto transfer Enable or disable the automatic transfer feature. Auto record Enable or disable the automatic record feature. Console Fold / unfold the console sub menu. 8AL90608USAA ed01 52

53 Language Set your preferred language. Program melody Select the melody and ringing level. Ringing type Set the ringing type. 8AL90608USAA ed01 53

54 Guide The default Guide window opens each time Guide mode is opened. It displays the current settings for all the features under Guide mode. Operator group name The name of the associated GROP. Operator set name The name of the associated phone set. Working parameters The working parameters shows the current status for the following features: Auto answer - Displays the current status of the automatic answer feature. Auto transfer - Displays the current status of the automatic transfer feature. Auto record - Displays the current status of the automatic record feature. Ringing parameters 8AL90608USAA ed01 54

55 The ringing parameters shows the current status for the following features: Tone- The current ringing melody. Type - Ringing type. Level - The volume of the ringing tone. Language The current language used for call handling. PBX Version Displays the version in the Alcatel-Lucent OmniPCX Enterprise. 8AL90608USAA ed01 55

56 Auto answer This feature is used to program the automatic (Enable) or manual (Disable) mode for connecting calls to the attendant. Current status Displays the current status Apply button Press to apply the setting(s) Enable/disable option Enable or disable the feature. Close button Closes the window. 8AL90608USAA ed01 56

57 Auto transfer The auto transfer feature is used to program the automatic (Enable) or manual (Disable) mode for transferring calls to stations. When enabled, the auto transfer feature allows for call routing to be carried out automatically when the attendant is finished dialing. When auto transfer is disabled, you must press the transfer key to route the call. Current status Displays the current status Apply button Press to apply the setting(s) Enable/disable option Enable or disable the feature. Close button Closes the window. 8AL90608USAA ed01 57

58 Auto record The Auto record feature is used to activate automatic recording and delivery of voice messages into a party's Voice mailbox. Current status Displays the current status Apply button Press to apply the setting(s) Enable/disable option Enable or disable the feature. Close button Closes the window. 8AL90608USAA ed01 58

59 Program melody Here you can adjust the melody and the volume for the ringing tone. To change the ringing tone: 1. Select the ringing melody from the ringing tone list by clicking it once. 2. Listen to the selected tone by clicking the test button. The test plays until: Another melody is selected. or A new feature is selected. or Guide mode is closed. 3. Click the apply button to accept the selection. 4. Adjust the volume of the tone by selecting the Ringing level indicator and drag to the left (more quiet) or to the right (louder). 5. When you are satisfied with your selection, click the close button. Current status Displays the current status 8AL90608USAA ed01 59

60 Ringing tone Listbox with available melody's. Apply button Press to apply the setting(s) Test button Press to play the selected ringing tone. Ringing level Adjust the ringing volume level by dragging left for lower, and right to increase. Close button Closes the window. 8AL90608USAA ed01 60

61 Ringing type Here you can adjust the ringing type of your phone set. To set the Ringing type: 1. Select a ringing type from the list. 2. Click apply to accept the selection. 3. Click close Current status Displays the current status Ringing type No ringing - Mutes the set's ringer. Normal - Selects the ringer which is activated when a call arrives. Delayed - Selects the ringer which is activated, after a programmed time delay, when a call arrives. With beep - Sends out a beep before activating the ringer when a call arrives. 8AL90608USAA ed01 61

62 Apply button Press to apply the setting(s) Close button Closes the window. 8AL90608USAA ed01 62

63 Language You can select the language used to display information in the application from a predefined list. To change the language: 1. Select the desired language from the list. 2. Click apply to accept the change. 3. Click close. The change is applied when the Guide mode session is closed. Current status Displays the current status Apply button Press to apply the setting(s) Language listbox 8AL90608USAA ed01 63

64 Close button Closes the window. 8AL90608USAA ed01 64

65 Service window Access the service mode from the statusbar by a click at the service mode button 8AL90608USAA ed01 65

66 Tree view feature menu To select a feature in the tree view menu you simply double click the item. Configuration area In this area you see the settings for the selected feature in the tree view feature menu. Close button Closes the window. 8AL90608USAA ed01 66

67 Service mode tree view window Service Selected automatically when the service mode is opened. A summary is shown on the left side of the window. Charging Under the Charging option, the attendant can access Counter, Financial report, and Charging Monitoring Counter The counter is used to track calls on a per-user or per-node basis. Because the counter is typically used for billing purposes, it is recommended that the system administrator password protect the data in the counter. Double click counter to open the user query panel. 8AL90608USAA ed01 67

68 Financial report Double click to open the Financial report panel. Traffic state Double click Traffic state to open the Traffic state panel. Traffic threshold Double click Traffic threshold to open the Traffic threshold panel. System Double click System to open the System panel. Subscriber services Double click User services to open the Subscriber query panel. Bundle reservation Double click Trunk group reservation to open the Trunk group reservation panel. Bundle auto reservation Double click Trunk Group to open the Bundle auto reservation panel and display the trunk group configuration. Direct outward dialing Double click Direct outward dialing to open the Direct outward dialing panel. Out of service trunk(s) Double cick Out-of-service trunk(s) to open the Out-of-service trunk(s) panel. 8AL90608USAA ed01 68

69 Monitoring option Double click Monitoring Option to open the Monitoring Option panel. Tax threshold Double click Cost threshold to open the Cost threshold panel. Duration threshold Double-dick Duration threshold to open the Duration threshold panel. Monitoring user list Double click monitoring users to open the Monitoring user list panel. Group status Double click Group status to open the Group status panel. Entities status Double cick Entities status to open the Entities status panel. Whom Double click "Whom" to Open the IPUI (International Portable User Identification) panel. PARI Double click PARI (Primary Access Right Identification) to open the PARI panel. Dect installation Double click Wireless installation to open the User query panel. 8AL90608USAA ed01 69

70 Registration Double click Registration to open the Wireless set registration panel. Deregistration Double click Deregistration to open the User query panel. Dect user modification Double-dick Dect user modification to open the User query dialog box. Expired DECT visitors Double click Expired wireless visitors to open the Expired wireless visitors panel. 8AL90608USAA ed01 70

71 Service Monitoring option Displays the filtered users, the type of filter on those users, the cost threshold, and the duration threshold. Traffic Displays the traffic state (Enabled or Disabled), and the traffic threshold. 8AL90608USAA ed01 71

72 State Displays the group status. Close button Closes the window. 8AL90608USAA ed01 72

73 Counter The counter is used to track calls on a per-user or per-node basis. Because the counter is tiypically used for billing purposes, it is recommended that the system administrator password protect the data in the counter. To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension. 2. Enter the search parameters in the query field. 3. Click search. 4. All users who meet the search criteria are listed in the results list. 5. Select the appropriate user and click select to launch a dialog box containing information about the user's call history. 6. When you finish extracting information, you can: Reset - Resets all the counters. Exit- Return to the User query panel for a new- user search. 8AL90608USAA ed01 73

74 Query field Enter your search parameters. Search type drop down Select the search criteria, fill in the query field and hit search button. Search button Select button Press this button to show the call history from the selected user in the result list. Result list Select a user and press the select button to launch a dialog containing the user's call history. Close button Closes the window. 8AL90608USAA ed01 74

75 Financial report The Financial Reports window allows users to search and sort financial data in many different ways to generate reports. This information is often priority, so it is recommended that the administrator limit access to this window. 1. In the appropriate fields, enter the starting date and ending date for the required financial report. 2. Click the print button to print the report. Start date 1. The start date of the report. End date 1. The end date of the report. Print button Press this button to generate the report. 8AL90608USAA ed01 75

76 Monitoring options The Monitoring option allows the attendant to create filters, or screening scenarios, that screen or monitor particular users. Users can be monitored or screened individually or as part of a group. Specific calls can also be monitored, sum as those of a specified duration or cost. To set up a monitoring profile. 1. Select who is to be monitored from the following options: No users - no user activity will be monitored. All users - all user activity will be monitored. Users in the list - the attendant creates a list of users to monitor. 2. Select the criteria for analyzing and tracking: Duration - all calls equal to or longer than a specified length of time will be monitored (Duration Threshold). Cost- all calls which meet or exceed a pre-defined cast will be tracked (Cost Threshold). By cost and duration - both of the above criteria will be applied. All calls - all calls will be monitored. 3. Click Apply to accept your choices. 1. Current selections Shows the current selections. 8AL90608USAA ed01 76

77 User filter Select who is to be monitored from the following options: No users - no user activity will be monitored. All users - all user activity will be monitored. Users in the list - the attendant creates a list of users to monitor. Apply button Press this button to accept your choices. Filter Select the criteria for analyzing and tracking: Duration - all calls equal to or longer than a specified length of time will be monitored (Duration Threshold). Cost- all calls which meet or exceed a pre-defined cast will be tracked (Cost Threshold). By cost and duration - both of the above criteria will be applied. All calls - all calls will be monitored. 8AL90608USAA ed01 77

78 Cost threshold The operator or a user authorized by the system administrator can determine and change the cost threshold. Current status Shows the current threshold. 8AL90608USAA ed01 78

79 Duration threshold The attendant or a user authorized by the system administrator can determine and change the duration threshold. To change the duration threshold: 1. Enter the new duration threshold in the appropriate field. 2. Click Apply to accept the change. 3. Current status Shows the current duration threshold. 8AL90608USAA ed01 79

80 Monitoring user list Monitoring user's is used to display or alter the screening list. Monitoring list Lists the searched users. Add button Opens the user query panel. Delete button Deletes the selected user from the list. 8AL90608USAA ed01 80

81 Traffic state Traffic Stale is used to monitor network activity and enable or disable the group call overflow feature. Current status Shows the current state. State selection Select enable or disable and press apply. Apply button Press to apply the setting(s) 8AL90608USAA ed01 81

82 Traffic threshold Traffic threshold is used to monitor or modify the group call traffic threshold. Current status Shows the current overflow status. Overflow threshold Enter the overflow threshold value and press apply.. Apply button Press to apply the setting(s) 8AL90608USAA ed01 82

83 Group status Change the status of the group. Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately. Note: If a service requires a password, and the password has not been entered since service mode where opened, a dialog box opens after clicking apply. Enter the attendant password to enable the selected mode. Current status Shows the current group state. Group status Select the group status and press apply. 8AL90608USAA ed01 83

84 Apply button Press to apply the setting(s) 8AL90608USAA ed01 84

85 Entities status The Entities Status is the feature which allows the attendant to view the current list of entities. Note: The window includes 4 separate services which may require the attendant password, or which may be restricted separately. Entity list List with all available entities. 8AL90608USAA ed01 85

86 Entity status buttons Select one of the following options: Night Day Forward 1 Forward 2 Normal - Set the status to follow the status of the operator group. 8AL90608USAA ed01 86

87 System Date Enter the current date. Apply button Press to apply the setting(s) Time Enter the current time. 8AL90608USAA ed01 87

88 Subscriber The counter is used to track calls on a per-user or per-node basis. Because the counter is typically used for billing purposes, it is recommended that the system administrator password protect the data in the counter. To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension. 2. Enter the search parameters in the query field. 3. Click search. 4. All users who meet the search criteria are listed in the results list. 5. Select the appropriate user and click select to launch a dialog box containing information about the user's call history. 6. When you finish extracting information, you can: Reset - Resets all the counters. Exit- Return to the User query panel for a new- user search. 8AL90608USAA ed01 88

89 Query field Enter your search parameters. Search type drop down Select the search criteria, fill in the query field and hit search button. Search button Click to search. Select button Press this button to show the subscribers services from the selected user in the subscriber services details. Result list Select a user and press the select button to launch a dialog containing the user's call history. Close button Closes the window. 8AL90608USAA ed01 89

90 Subscriber services window Click one of the following service tabs: Any changes made to the service take effect when the attendant selects a new service or clicks apply. Info - displays the user's configuration, such as the user billing center, the operating categories, metering, etc. DND - activates the Do Not Disturb feature in the box reserved for this purpose on the user set. Password - the user resets the set password in the box reserved for this purpose. If the user does not have a password, the editing box is dimmed. Forward - the user selects the type of forward from the following list: No Forward Active Immediate Unconditional Forward Forward On Busy Forward On No Answer Forward Main lines Forward Secondary lines. 8AL90608USAA ed01 90

91 Whom IPUI number Enter the IPUI number of the set. Apply button Press to apply the setting(s) 8AL90608USAA ed01 91

92 PARI PARI The system identification number associated with the wireless set displays. 8AL90608USAA ed01 92

93 DECT installation To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension. 2. Enter the search parameters in the query field. 3. Click search. 4. All users who meet the search criteria are listed in the results list. Query field Enter your search parameters. 8AL90608USAA ed01 93

94 Search type drop down Select the search criteria, fill in the query field and hit search button. Search button Search the system according to the search type and the filled information in the query textbox. Result list Select a user and press the uninstall button to remove the DECT set from the system. Close button Closes the window. Uninstall Removes the selected set from the system. 8AL90608USAA ed01 94

95 Registration Handset registration Select the type of DECT set: Permanent- used to allocate the DECT of an internal user. Internal visitor- used to allocate a DECT for use by a visitor. External visitor- used to recognize an external user's DECT. Register Brings up the register dialog. 8AL90608USAA ed01 95

96 Deregistration To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension. 2. Enter the search parameters in the query field. 3. Click search. 4. All users who meet the search criteria are listed in the results list. Query field Enter your search parameters. Search type drop down Select the search criteria, fill in the query field and hit search button. 8AL90608USAA ed01 96

97 Search button Search the system according to the search type and the filled information in the query textbox. Result list Select a set and press the uninstall button to unregister the DECT set from the system. Close button Closes the window. Deregistrate button Removes the selected set from the system. 8AL90608USAA ed01 97

98 DECT user modification To search for a user, provide the following information: 1. Select the type of search you will be using from the drop down list. For example, you can search by name or extension. 2. Enter the search parameters in the query field. 3. Click search. 4. All users who meet the search criteria are listed in the results list. Query field Enter your search parameters. Search type drop down Select the search criteria, fill in the query field and hit search button. 8AL90608USAA ed01 98

99 Search button Search the system according to the search type and the filled information in the query textbox. Modify button Click to modify the selected set. Result list Select a set and press the modify button to modify the DECT set. Close button Closes the window. 8AL90608USAA ed01 99

100 Expired DECT visitors Expired visitors list Lists the expired visitors DECT sets. Expiry button Click this button to list the DECT sets that have reached their expiry date. Deregister button Deregister the selected DECT set. 8AL90608USAA ed01 100

101 Bundle reservation Bundles list Lists the available trunk groups and their current status. Reserve button Reserves / release the selected trunk group. 8AL90608USAA ed01 101

102 Bundle auto reservation Current status Shows the current status. Selection Select state. Apply button Press to apply the setting(s) 8AL90608USAA ed01 102

103 Direct outward dialing Current status Shows the current status. Selection Select state. Apply button Press to apply the setting(s) 8AL90608USAA ed01 103

104 Out of service trunk(s) Current status Shows the status of the trunks. 8AL90608USAA ed01 104

105 Application menu The Alcatel-Lucent 4059EE menu is available in the upper part of the window and has three parts. A file menu, a settings menu and one help menu. 8AL90608USAA ed01 105

106 The file menu. File 8AL90608USAA ed01 106

107 Sign on In order to enable call handling in the operator you have to sign on. This can be done from the operator application menu, or using the key combination <Alt> <Enter> <Enter> This action is also available in the statusbar. 8AL90608USAA ed01 107

108 Sign off In order to enable call handling in the operator you have to sign on. This can be done from the operator application menu, or using the key combination <Alt> <Enter> <Enter> This action is also available in the statusbar. 8AL90608USAA ed01 108

109 Exit You can exit the application from the operator application menu, by the key combination <Alt> + F4> or by clicking on the exit button in the upper right corner of the application. Exit the application. Automatically sign off the operator and then exit the application. Exit the application and if the operator is signed on, it will automatically sign off. 8AL90608USAA ed01 109

110 Settings You can configure the Alcatel-Lucent 4059EE in several ways to suite your way of working with the application. The settings are reached in the application menu. The settings menu have three sub menus: System settings - Normally configured by a technician. Wrong settings can led to unwanted behaviors of the application. Use with caution! More settings - Here you find the customizable settings for the application look and feel. Extensions - Extra software addons. 8AL90608USAA ed01 110

111 System settings To show the system settings dialog simply click on the menu item. Use with caution! Changing the system settings can result in unwanted behavior for the application. 8AL90608USAA ed01 111

112 Call handling setting dialog Use with caution! Changing the system settings can result in unwanted behavior for the Alcatel-Lucent 4059EE application. Drop down Drop down list with the installed call handlers. Go to detailed settings button Press this button in order to use the selected call handler and continue to the application settings. 8AL90608USAA ed01 112

113 Application Settings dialog Feature Selector button Brings up the call handling dialog. Warning, all changes will be discarded if you continue. A dialog will let you cancel the operation if you press the button by accident. Application Settings button The selected setting. Alcatel-Lucent OXE button Brings up the Alcatel-Lucent OXE settings. 8AL90608USAA ed01 113

114 Language drop down Select the running language. (This can also be changed in the language settings) Reset to default button Resets all system settings to default. Warning, all customized settings will be discarded if you continue. This will bring up the reset confirmation dialog. Save and close button Saves the configuration and closes the settings manager dialog. 8AL90608USAA ed01 114

115 Alcatel-Lucent OXE settings dialog Application Settings button Application Settings button Feature Selector button Feature Selector button Use IP Connection This shall always be ticked. For R&D purpose only. Alcatel-Lucent OXE button Alcatel-Lucent OXE button 8AL90608USAA ed01 115

116 PCX Host Enter the hostname or the IP-address of the Alcatel-Lucent OmniPCX Enterprise. Operator directory number Enter the physical directory number for the operator. Optional host 1 Optional host 2 Browse for folder button Brings up the "browse for folder" dialog. 8AL90608USAA ed01 116

117 ABC-A Com path Path to the abcacom.exe file. Normally this is automatically set during installation of the Alcatel-Lucent 4059EE software. Com port For R&D purpose only. PC has softphone Tick this checkbox if the PC operator will use a softphone as associated set. Enable trace For R&D purpose only. Save and close button Saves the configuration and closes the settings manager dialog. Reset to default button Resets all system settings to default. Warning, all customized settings will be discarded if you continue. This will bring up the reset confirmation dialog. 8AL90608USAA ed01 117

118 More settings Under the "more settings" menu you'll find the settings for all extensions and plug-ins. 8AL90608USAA ed01 118

119 Application settings 8AL90608USAA ed01 119

120 Language You can quickly change the language used in the application from the settings menu as shown in the image below. Note: Some texts, like the texts for the call handling are changed in the "Guide mode" dialog. 8AL90608USAA ed01 120

121 Keyboard shortcuts There is possible to modify/load/save/restore the keyboard shortcuts. The Keyboard shortcuts window is reached from the settings menu 8AL90608USAA ed01 121

122 Keyboard shortcuts window The keyboard shortcuts window is reached from the settings menu Feature drop down Select which feature to adjust. Command filter The filter let you quickly find what you're looking for. Just type a word that is included in a command and this will immediately reflect the command list. 8AL90608USAA ed01 122

123 Command list Select the command that you would like to connect/change a shortcut. Use numeric enter In case the return key is pressed, you can choose it it's the key placed by the alpha keys or the numeric keys. The default when using a standard keyboard is to have the "Make-Answer-Trasfer Call" command associated with the numeric enter key. In this case the checkbox shall be ticked. Assign button Assigns the key shortcut to the currently selected command. Key combination Place the cursor in the textbox and press the key combination you would like to use. Disable button Removes the shortcut from the selected command. Cancel button Close the dialog without saving any data. 8AL90608USAA ed01 123

124 Shortcut currently associated to... If the key combination is used by another command you will see the currently associated command here. OK button Save the data and close the dialog. 8AL90608USAA ed01 124

125 Load keyboard schema window The load keyboard schema window is reached from the settings menu Feature selection drop down The selected feature. 8AL90608USAA ed01 125

126 Load path The path where from the schema will be loaded. Load schema button Replaces the current keyboard schema with the selected. Note: It's recommended to save the current schema before you load a schema. Load dialog button Opens the "load schema window". 8AL90608USAA ed01 126

127 The load keyboard schema open window Treeview The selected folder on the screen shot is manually created. It's recommended to create a folder for your keyboard files in order to find them easy. You can also store the files on a shared network drive so all operators can access the file if preferred. 8AL90608USAA ed01 127

128 Keyboard file The Alcatel-Lucent 4059EE keyboard file to load. Filter Default is *.keyboard files. Do not change. Cancel button Close the dialog without saving any data. File name Selected.keyboard file. Open button Loads the selected file closes the dialog. 8AL90608USAA ed01 128

129 Save keyboard schema window The save keyboard schema window is reached from the settings menu Feature selection drop down Selected feature. 8AL90608USAA ed01 129

130 Save path The path whereto the schema will be saved. Save schema button Saves the schema to disk. Save dialog button Opens the "save schema window". 8AL90608USAA ed01 130

131 The save keyboard schema save as window Client area Treeview The selected folder on the screen shot is manually created. It's recommended to create a folder for your keyboard files in order to find them easy. You can 8AL90608USAA ed01 131

132 also store the files on a shared network drive so all operators can access the file if preferred. File name Here is where you type your filename. Give it a descriptive name in order to find it more easy. File type Leave the file type as the default *.keyboard. Save button Saves the keyboard schema as the selected file name and closes the dialog. Cancel button Close the dialog without saving any data. 8AL90608USAA ed01 132

133 Restore keyboard shotcuts If you want to restore the keyboard shortcuts to the default values you can do that by the "Restore keyboard shortcuts". Warning! All your current shortcuts will be replaces by the default one without further warnings. Make sure to save the current keyboard schema if you want to be able to restore it in the future. The restore keyboard schema dialog is reached from the settings menu 8AL90608USAA ed01 133

134 Automatic startup If you want to have the application started automatically, you can tick the "Automatic startup" menu item. In order to disable the automatic startup, simply click the "Automatic startup" menu item so the checkmark disappears. 8AL90608USAA ed01 134

135 Enable BLF In order to see the Busy Lamp Field pane it has to be enabled. This is done by set the "Enable BLF" menu item like the image below shows. If BLF is enabled a checkmark is visible left of the text. To disable field just click at the "Enable BLF" menu item to remove the checkmark and confirm the dialog by pressing "Yes". Note, all your BLF items will be erased when the BLF is disabled, be sure to export the BLF configuration if you want be able to restore it. 8AL90608USAA ed01 135

136 Log level The application saves events to a set of rotating log files in order to be able to track problems if they occur. The default level is "Low" and there is no reason to change it unless its requested by a technician. 8AL90608USAA ed01 136

137 Integration window The integration window is reached from the settings menu Click to call Tick this checkbox if you want the Alcatel-Lucent 4059EE to dial for you when a callto-link is clicked. Click to search Tick this checkbox if you want the Alcatel-Lucent 4059EE to do a lookup in the PAM system when a pamto-link is clicked. Only used when in combination with a PAM (Presence and Availability Management) system. 8AL90608USAA ed01 137

138 Cancel button Close the dialog without saving any data. Save button Save the data and close the dialog. Note: The shield on the button is only shown if the UAC is available in the running Windows OS. 8AL90608USAA ed01 138

139 My Teamwork Settings window If you have access to a My Teamwork server The My Teamwork Settings window is reached from the settings menu Host name Enter the host name of the My Teamwork server 8AL90608USAA ed01 139

140 User name Enter the user name of a supervisor. Password Enter the password for the user entered in the user name field. Framework API Version Define the version of the framework API Teamwork API Version Define the version of the teamwork API Https Tick this checkbox if https is used. Demo Demo mode - Shows the presence icon in the call handling window without connection to a My Teamwork server. The icon and the status shown is random when the demo checkbox is ticked. Framework URL The complete URL to the framework API. 8AL90608USAA ed01 140

141 Teamwork URL The complete URL to the Teamwork XML services. Test button Tests and verify the connection to the My Teamwork server. Cancel button Close the dialog without saving any data. OK button Save the data and close the dialog. 8AL90608USAA ed01 141

142 OmniPCX Enterprise settings Brings up the configuration dialog for Alcatel-Lucent OmniPCX Enterprise settings. 8AL90608USAA ed01 142

143 OmniPCX Enterprise Settings dialog Trunk seizure Enter the trunk seizure prefix used in the Alcatel-Lucent OmniPCX Enterprise International code Enter the international code prefix used in your country. Country code Enter the ITU-T E.164 country code regarding to where the operator application is installed. Area code Enter your area code (if used in your country). Show queues on incoming call Automatically switch to the queue tab when an incoming call is alerting. 8AL90608USAA ed01 143

144 Internal number length Enter the the length of the extensions used in your Alcatel-Lucent OmniPCX Enterprise. Search by first name nirst Set the way to search in the Alcatel-Lucent OmniPCX Enterprise phone book. Use down flash Tick this box in order to automatically clear the screen when the call is cleared. Note: Only used with the SourceTech Tellus PAM system. Alert timeout Use blind transfer Show call alerts Displays the call alert window on an incoming call. Dial by CGI Enables support for OmniVista 4760 click to call Font base size Set the font base (default 8). A larger number increases the font size, and a smaller number decrease it. Minimum value: 5 Maximum value: 20 8AL90608USAA ed01 144

145 OK button Save the data and close the dialog. Cancel button Close the dialog without saving any data. 8AL90608USAA ed01 145

146 Presence handler Brings up the presence handler settings dialog. 8AL90608USAA ed01 146

147 Presence handler settings dialog Settings for the BLF pane. Grid size Enter the grid size for the BLF panes in order to use the align and auto align functions. Cancel button Close the dialog without saving any data. OK Button Save the data and close the dialog. 8AL90608USAA ed01 147

148 Extensions window The Extensions window is reached from the settings menu Extensions list Installed extensions. Disabled extensions are shown with red text. 8AL90608USAA ed01 148

149 Plugins List of installed plugins. The plugins are normally located in the control pane. Providers List of installed providers. A provider is a piece of software that do lookups in external directories and are normally shown in the call handling windows. Extension icon The icon of the selected extension. Extension detailed information Detailed information of the selected extension. You can also enable / disable extensions if desired. Close button Closes the window. Enable / disable button Enable / disable the selected extension. 8AL90608USAA ed01 149

150 Help The help menu show some information about the Alcatel-Lucent 4059EE application. 8AL90608USAA ed01 150

151 License Information window The license information window is reached from the Help menu Licensed to Shows who the software is licensed to. Installation ID Unique ID - Used for license creation. 8AL90608USAA ed01 151

152 Installed modules List of installed modules. Change License button Brings up the license dialog. Close button Closes the window. 8AL90608USAA ed01 152

153 About window The about window is reached from the help menu Name and version Here you'll find the name and version of the Alcatel-Lucent 4059EE application. 8AL90608USAA ed01 153