Customer Release Notes Fiery Network Controller for Xerox WorkCentre 7800 Series, version 1.0

Transcription

1 Customer Release Notes Fiery Network Controller for Xerox WorkCentre 7800 Series, version 1.0 This document contains important information about this release. Be sure to provide this information to all users before proceeding with the installation. NOTE: This document uses the term Fiery Controller to refer to the Fiery Network Controller for Xerox WorkCentre 7800 Series. Paper Catalog Paper Catalog in Windows 7 To use the Paper Catalog option when Two-Way Communication is enabled, you must have Administrator privileges. Go to Control Panel > Administrative Tools. Right-click Print Management and select Run as administrator from the menu displayed. For more information, see Printing. Custom Media Type and Media Color In Paper Catalog, you cannot add new media with Media Type or Media Color set to Custom. Using Media with an associated tray If you add new media to Paper Catalog, but do not assign a tray to the media and attempt to print with that media the job prints, but an error message does not display in Command WorkStation or on the printer touch panel. EFI WorkCentre Config Scan to FTP tab The Scan to FTP tab was removed from EFI WorkCentre Config. You can scan to FTP from the printer touch panel. For more information, see the documentation the accompanies the printer. Printing Direct Connection limitations The Direct connection is intended for downloading fonts and for use with test applications that require back channel information from the Fiery Controller. If security is a concern, Direct connection is not recommended for printing jobs because some jobs sent to the Direct connection cause temporary files to be stored on the Fiery Controller. For full security, use Secure Erase instead. For more information, see Configuration and Setup Electronics For Imaging 23 January * *

2 2 Xerox Standard Accounting If Xerox Standard Accounting is enabled and you print a black-and-white booklet job, the job does not print and an error message displays ( The job was deleted due to invalid accounting IDs ). This happens even though black-and-white jobs do not require a user ID. Left-Top or Right-Top Single staple position with Integrated Office Finisher If you print a 2-up layout job with the Left-Top Single staple position, the staple is positioned on the Right-Top side. Additionally, if you print a 4-up layout job with the Right-Top Single staple position, the job is not stapled in the correct position. This is a limitation of the Integration Office Finisher, which staples only one end of the job. It staples properly for combinations of LEF (long edge first) and Portrait, or SEF (short edge first) and Landscape; but not for LEF and Landscape, nor SEF and Portrait. Because the 2-up layout prints two pages on one sheet, the effect is the same as printing a Landscape job as LEF. Therefore, the stapling position is incorrect. If the job is printed as Letter SEF (regardless of the number of pages grouped in n-up fashion), the staple position is correct. QuarkXPress jobs Quark documents may print with staples on the wrong side of the document (for example, when Left Quad and Punch are selected). As a workaround, set Rotate to 180. Large jobs with cover pages Large jobs may process, but fail to print if Cover page is enabled and Print Quality is set to Enhanced. On printer touch panel, the job does not display in the active jobs queue. Punched jobs with cover page When you use Punch to punch holes in a document, the document may be automatically rotated by WorkCentre so that the holes are punched on the correct side. However, the cover page is punched on the wrong side since it does not rotate with the document. Booklet jobs with cover page When Cover Page is enabled, booklet jobs may not print as expected. Booklet jobs with unsupported cover stock When you print a booklet job with an unsupported cover stock, the body of the booklet prints, but the cover does not. The printer states that the job is paused and Command WorkStation does not display an error message. Nested and Saddle booklets If you print a Nested or Saddle booklet with Bi-Fold, it does not fold correctly.

3 3 Booklet jobs may not finished printing When Print Quality is set to Enhanced and certain settings are selected, booklet jobs may pause after a few pages print and then never resume printing. If this occurs, try printing the job with Print Quality set to Standard. Jobs that print and pause When Print Quality is set to Enhanced, some jobs may print a few pages, pause, and then print a few more pages, repeating this cycle until the job completes, slowing down the printing process. Supported paper sizes The largest supported paper size of the printer is 12.6 x 19. However, the largest paper size available through the Fiery Controller printer driver is x 19 which is slightly smaller. Impression counter on Print Progress bar In some cases the total number of impressions may not display on the Print Progress bar since the necessary information is not available before the job finishes processing. In these cases the progress bar may not be accurate. However the Sheet counter still displays accurate information. Meter clicks for slipsheets If you print a job with slipsheets, meter clicks are counted against each slipsheet. Paper source for slipsheets When working with slipsheets, ensure the paper source is specified for both the slip sheet and the body of the job. Suspending a job after it reaches the printer Jobs are sent to the printer over the network port. If you select Suspend Printing after a job reaches the printer, the Fiery Controller no longer has control of the job and the job is printed. All other jobs that have not been sent to the printer are suspended. Inconsistent jobs logs The Printing Queue states when a job was imported rather than when the job was printed. When you view the job log, the same problems occurs. However, if you print or export the job log, the log correctly states when the job was printed.

4 4 Blank document pages are counted as black-and-white Blank pages in a document are counted as black-and-white in both the Fiery Controller Job Log and the engine meter. However, any blank page that is inserted by the Fiery Controller printer driver (either from Mixed Media or a duplex job with an odd number of pages) is not counted as a black-and-white page in the Fiery Controller Job Log and the engine meter. Printer driver If the installer does not start automatically If you download a PostScript printer driver from a Windows 7 client computer from WebTools, the installer does not start as expected. To start the installer, in the location that you downloaded the printer files to (for example, on your desktop), navigate to \Print Drivers\PS_drvr\ and double-click the setup.exe file. Printer drivers downloaded from WebTools If you download printer drivers from WebTools using anything other than the default path, the installer does not run. Communication with the Fiery Controller after clearing "Update Fiery Driver When Opened" In the Installable Options tab of the printer driver, if you enable Two-Way Communication and clear the "Update Fiery Driver When Opened" option, communication with the Fiery Controller does not proceed correctly. Command WorkStation Inaccurate toner information You may notice that the toner levels that display in Command WorkStation are slightly lower than the levels that display on the printer touch panel. The levels in Command WorkStation are slightly inaccurate (1% less than actual). WordPerfect jobs When you print a WordPerfect document, the file path displays in the Printing queue rather than just the file name. Visio jobs If you print a document from Visio to the Fiery Controller and set the job to print multiple copies, only one copy prints. Also, in Command WorkStation, the number of pages and copies listed are reversed. For example, if a one-page document is set to print three times, Command WorkStation states that the document is three pages and set to print once.

5 5 Printer info in French If the Fiery Controller language is French, the client computer operating system is English, and Command WorkStation is English, in Command WorkStation, Printer Info displays in French. Constrained features Note the following feature constraints: When Booklet is set to On, Punch Hole Type is set to On. When Cut & Stack or Step & Repeat is set to On, both Punch Hole Type and Stapler mode are set to On. ColorCal Use Direct Connection mode ColorCal does not work in Network Switch mode. This issue will be resolved in a future release. To use ColorCal, use Direct Connection mode. More information about network connection modes: Direct Connection: The Fiery Controller is connected to the printer by a crossover Ethernet cable and to the customer network by a straight-through Ethernet cable. Network Switch (optional): The Fiery Controller and the printer are connected to a network switch by straight-through Ethernet cables, and a network switch is connected to the network by a straight-through Ethernet cable. To set up a network switch connection, you must have an existing direct connection. Mac OS Resetting Color Management defaults On Mac OS v10.7, resetting Color Management to default values may take longer than on other versions of Mac OS (for example, up to 20 seconds). Cyrillic characters in Notes and Instructions On Mac OS, if you print from the driver, do not enter cyrillic characters into the Notes and Instructions fields (for example, in the application, click Print > Fiery Feature > Full Properties > Jobs Info). If you enter cyrillic characters in these fields and Cover page is set to On, notes do not display on the cover page as expected. If Cover page is set to Off, in Command WorkStation, in Job Summary, notes do not display. Network Cannot disable Print queue for LPR jobs In Command WorkStation, when you disable the Print queue, jobs can be printed via LPR even though they should not be.

6 6 Restart for SSL changes When you enable or disable SSL from the Xerox WorkCentre, the Fiery Controller restarts. This restart is needed to recognize the change applied to the SSL setting on the printer. Other EIP application setup If your printer network configuration uses the ScanFlowStore, Equitrac Office, or Xerox Secure Access software, you must change the SNMP settings from Configure to allow the Fiery Controller to communicate with the printer. TO CHANGE SNMP SETTINGS FROM CONFIGURE Start Command WorkStation, log on with Administrator privileges and choose Configure from the Server menu. Or, Start your Internet browser, type the IP address of the Fiery Controller, and then click the Configure tab on the Fiery Controller home page. Click Launch Configure and log on with Administrator privileges. Go to Configure > Network > Services > SNMP and specify the following settings: Set Security Level to minimum to allow Set requests and to allow certain Get requests. In Write Community Name, type private. EIP applications use private as the community string for Set requests.