How to Setup your ipad w/ icapture in Dedicated Kiosk Mode

Transcription

1 How to Setup your ipad w/ icapture in Dedicated Kiosk Mode There are 2 distinct parts to setting up your ipad for Dedicated Kiosk Mode with icapture: 1. Configuring the icapture app 2. Configuring the ipad

2 Step by Step Guide to configuring icapture app for Kiosk Use 1. Install the icapture app icapture Offline Surveys and Lead Capture 2. Launch the icapture app on your ipad 3. Enter your Install Code (provide device name if prompted) 4. Touch OPTIONS > Kiosk Settings a. Change the Admin Password to something other than b. Set Show Home (Main Menu) Button = NO c. Set Auto Load Questionnaire = YES d. Select the Questionnaire that will Auto Load when app launches Your icapture app is now ready for Kiosk Mode. Next Step Make sure to read and apply the steps below to prepare your ipad for kiosk mode.

3 Thank you to our friends at Lilitab for the ipad Kiosk Mode instructions below: The steps with ** are required The Ultimate Guide to Configuring your ipad for Kiosk Use Our clients often ask us how they should configure their ipad for kiosk use. Below are some of the things we you should consider when using your ipad in public or self service setting. ** Enable Guided Access Guided Access is the easiest way to put your ipad into "single app mode" which prevents the user from quitting out of the current app without the proper password (in fact it disables all hardware buttons). You can do a few other things with it as well like disabling touch, motion sensing and specific areas of the screen. With Guided Access enabled you could use a faceplate that leave the home button exposed but we advise against it as people will tend to press it even if it is disabled. If they triple click it the Guided Access password screen would be brought up which will likely discourage the next user from interacting with the kiosk. Of course there's also a chance they could guess your Guided Access password. ** Tap Settings > General > Accessibility > Guided Access to set up Guided Access. From there you can: Turn Guided Access on or off Set a passcode that controls the use of Guided Access and prevents someone from leaving an active session Set whether the device can go to sleep during a session

4 ** Start a Guided Access session Open the app you want to run. ** See the icapture Kiosk Settings above Triple click the Home button. Adjust settings for the session, then click Start. NOTE: if your power button (on the edge of the ipad) and home button are accessible a knowledgable user could restart the ipad and bypass Guided Access altogether. To prevent this you should consider either using an enclosure that protects those buttons and/ or enabling a Passcode to unlock your ipad. Here's Apple's full guide to enabling and configuring Guided Access. Recommended ipad Settings You should spend some time familiarizing yourself with your ipad's preferences (Apple calls them "Settings") and disable anything you will not be using. This is helpful for both security and power saving.

5 To reduce power draw you should consider turning off the services below that you do not use: Bluetooth Settings > Bluetooth Location Services Settings > Privacy Cellular Data (3g/4g/LTE) Settings > Cellular WiFi Settings > Wi Fi Reduce Motion Settings > General > Accessibility > Reduce Motion This disables the Parallax effect when your ipad is tilted or moved, by all accounts it's also a power hog. Reduce Brightness Settings > Wallpapers & Brightness > Brightness About 80% of an ipad's power draw is it's screen backlight. Turn the brightness of that backlight down and your ipad's battery will last longer and charge faster. We find that setting our ipad's to 80% brightness is just about optimal for viewing in an indoor environment. Your mileage may vary. Of course turning your ipad on and off is an important method for managing battery life and conserving energy. This can be a bit of a problem when your ipad is installed inside your kiosk as most kiosks are designed to stop the public from turning your kiosk on and off. We recommend our patent pending Magkey which permits untrained staff to turn the kiosk off without having any access to the tablet whatsoever ensuring they don't accidentally delete an app, change a setting or download something they aren't meant to.

6 Security Notification Center ** Settings > Notification Center You will want to turn off any (or most likely all) notifications for kiosk use, you don't want your personal texts showing up on your public facing ipad kiosk! ** Control Center Settings > Control Center This is the little panel that comes up when you swipe from the bottom edge of your ipad towards the center of the screen. It includes controls that allow you to configure wireless services, audio volume, the camera and other things. Most likely you will want to disable access to this as you would not want the public to edit these settings. Find my ipad Settings > icloud > Find my ipad This is a good one to leave on if you're worried about your ipad kiosks being compromised or being subject to employee "shrinkage". It will work even if you have disabled Location Services. ** Auto Lock Settings > General > Auto Lock Typically this would be set to "never" to use your ipad in kiosk mode (you don't want your ipad falling asleep while being used by the public). Although you may think it's obvious that your customers will press the home button to wake up your ipad kiosk most of them will pass it by thinking it's broken or dead. How to control audio When setting the volume for your ipad kiosk you should bear in mind that less is more; staff members (and customers!) can be driven to distraction by repetitive audio loops that run all day. We have seen staff go so far as to destroy speakers with a nail or jam tissue into speaker openings to deaden the sound! Sound

7 doesn't carry well in busy environments and turning up the volume will only make it that much more intrusive in quiet times. Instead we suggest relying upon onscreen visuals or printed graphics to attract attention keeping audio only for interface feedback or videos the customer selects to play. Our range of ipad kiosks are mostly audio transparent; that is the sound from the ipad's speakers can be clearly heard and the microphone on the ipad can pickup ambient audio without much loss. Typically in a kiosk type of application you would set the audio setting for your environment and never touch it again. You don't want the user adjusting the volume too high or low and then having the next user walk away because the audio is too loud or they can't hear it. While most ipad kiosk deployments should disable the "Control Center" it is an option if you need to offer user adjustable volume. To access the Control Center you swipe up from the bottom of the screen. Be careful as this can cause problems as users can also access brightness (turning off the screen's backlight would be a problem), bluetooth and other settings that could be problematic.