Avaya Service Creation Environment Installation Guide. Avaya Media Processing Server 3.5

Transcription

1 Avaya Media Processing Server 3.5 Document Status: Standard Document Number: NN Document Version: Date: September 2010

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3 Contents Contents 3 New in this release 7 Features 7 VoiceXML Hot deployment 7 Web Services Block 7 Anonymous Connector 7 Pages 7 Shortcut 7 Webshpere Application Server v7.0 Support 8 Execution View 8 Grammar Specification 8 Record Utterance 8 Related information 8 SCE Technical Publications 8 Introduction 9 SCE installation overview 11 Development workstation software installation 11 Web server software installation 11 SCE software components 11 Vendor software for the SCE development workstation 12 Co-residency with multimedia applications 12 Coexistence with existing applications 14 Runtime platforms 14 EMEA language support 14 SCE installation prerequisite checklists 15 Windows development workstation and Web server checklists 15 Solaris Web server checklist 17 SCE installation workflow 17 SCE installation roadmap 19 Downloading the latest documentation 20 SCE development workstation installation 21 SCE Web server installation 21 Updating SCE to the latest version 22 Vendor software installation 23 OpenSpeech Recognizer installation taskflow 26 Installing the OpenSpeech Recognizer 3.0.x software 27 Installing the OpenSpeech Recognizer 3.0.x Language software 29 Nuance 8.5 software installation taskflow 30

4 4 Contents Installing the Nuance 8.5 Recognizer software 31 Installing the Nuance 8.5 Service Pack software 33 Nuance 9.0 software installation taskflow 34 Installing the Nuance 9.0 Recognizer software 35 Installing the Nuance 9.0 Language software 36 RealSpeak 4.5 software installation taskflow 37 Installing the RealSpeak 4.5 Resource software 38 Installing the RealSpeak 4.5 Voice Module software 39 Installing the Nuance 9.0 License Manager 40 Installing the Nuance FLEXlm license 41 SCE installation 43 Installing the SCE development workstation 45 Installing the SCE Web server on a Windows system 47 Installing the latest MPS patch bundle on Windows systems 50 Installing patch bundle additions on a Windows system 51 Installing the SCE Web server software on a Solaris system 52 Uninstalling the patch bundle additions 56 Uninstalling the MPS patch bundle 57 Uninstalling SCE on a Windows system 58 Uninstalling SCE software on a Solaris system 59 SCE co-resident installation with MPS Developer or MPS Manager 61 Installing WVADS on an MPS Developer/MPS Manager workstation 65 Installing SCE on an MPS Developer/MPS Manager workstation with WVADS installed 67 Installing XVision 68 Enabling TCP-Unix transport 70 Starting the XVision server 71 Installing MPS Developer on an SCE workstation or SCE Web server 72 Installing MPS Manager on an SCE workstation or SCE Web server 74 SCE system verification 77 Verifying the SCE development workstation installation on a Windows system 79 Accessing the PAFAdmin Web site 80 SCE installation troubleshooting 81 Repairing SCE software using the SCE installation DVD 82 Verifying the SCE software packages using perirev on a Windows system 83 Verifying the SCE software packages using perirev on a Solaris system 85 Verifying the JBoss server on a Solaris system 87 Verifying the patch bundle installation on a Solaris system 88 Performing the PVI check on Windows systems 90 Performing the PVI check on Solaris systems 92

5 Removing old MPS registry keys from the Windows registry to enable SCE installation 94 Contents 5

6 6 Contents

7 New in this release The following sections detail what is new in Avaya SCE (NN ). Features (page 7) Related information (page 8) Features The following features are new for Avaya Media Processing Server 3.5 SCE. VoiceXML 2.1 SCE supports VoiceXML 2.1. All new VoiceXML 2.1 functionality is available using the Custom Block. All other SCE blocks continue to produce VoiceXML 2.0, VoiceXML 2.1 features are not used. Hot deployment Using hot deployment, applications can be deployed and redeployed without restarting the Web Server. Hot deployment speeds up development and production deployment time. Web Services Block Using the Web Services block, you can access Web services from your applications. Anonymous Connector The Flow editor provides an anonymous connector that you can use to minimize the need for crossing lines in a diagram. This feature is similar to the MPS Developer anonymous connector. Pages Using Pages, you can split a large diagram onto multiple pages Shortcut Using a Shortcut with Pages, you can jump from one block to another on the same page or on a different page. Shortcuts help reduce line crossing and long line routing issues on a diagram.

8 8 New in this release Webshpere Application Server v7.0 Support The SCE Runtime can run on Websphere Application Server v7.0. The installation for SCE runtime is a manual process. The SCE Developer Workstation continues to run on the JBoss application server. Execution View Several usability enhancements have been made to the Execution View. Grammar Specification Grammar definitions for an application can be exported into a design document. Record Utterance Menu and Input blocks support recording of the callers utterance. This feature simplifies applications that use the recorded utterance to perform speaker verification. Related information This section lists the Avaya Technical Publications that relate to this document. SCE Technical Publications The SCE suite consists of the following documents: Avaya SCE Upgrade Guide (NN ) Describes how to modify a Avaya Web-Centric Voice Application Development Suite (WVADS) 1.0 or WVADS 3.0 workstation to enable SCE installation. Avaya SCE Developer Guide (NN ) Describes how to develop IVR applications using the SCE tool, how to use the SCE graphical user interface, the SCE theory of operation, SCE data model, and the SCE solution applications. Avaya SCE Runtime Configuration Guide (NN ) Describes how to deploy IVR applications created with the SCE tool. Avaya Media Processing Server Configuration Voice Recognition Grammar Development (NN ) Describes the Avaya Visual Voice Recognition (VRG) Grammar Editor within SCE.

9 Introduction The Avaya SCE (NN ) documents SCE software installations, vendor software installations, system verification and troubleshooting. Navigation SCE installation overview (page 11) SCE installation prerequisite checklists (page 15) SCE installation roadmap (page 19) Vendor software installation (page 23) SCE installation (page 43) SCE co-resident installation with MPS Developer or MPS Manager (page 61) SCE system verification (page 77) SCE installation troubleshooting (page 81)

10 10 Introduction

11 SCE installation overview This module explains the types of SCE installations; provides information on additional software components; co-residency with multimedia applications; and co-existence with existing applications. Navigation Development workstation software installation (page 11) Web server software installation (page 11) SCE software components (page 11) Vendor software for the SCE development workstation (page 12) Co-residency with multimedia applications (page 12) Coexistence with existing applications (page 14) Runtime platforms (page 14) EMEA language support (page 14) Development workstation software installation The SCE development workstation provides a self-contained environment for creating and testing voicexml applications. The SCE development workstation includes the MPS, SCE runtime, speech-recognition software and the Eclipse IDE. Web server software installation The SCE Web server installation installs the runtime execution environment. The SCE Web server is most commonly installed on a separate system, referred to as the Web server; however, there are several co-resident installation options. See Co-residency with multimedia applications (page 12). SCE software components The following table lists the software components installed in each type of installation.

12 12 SCE installation overview Component Development workstation installation Vendor software for the SCE development workstation Before you install the SCE development workstation, you must install the following vendor software. The SCE installation checks for the presence of one or more of the following speech vendor software. If vendor software is not detected, the installer assumes you are using IBM WVS and prompts you to supply specific IBM WVS configuration information during the installation. RealSpeak 4.5 RealSpeak 4.5 Language Resources OpenSpeech Recognizer 3.0, Nuance 8.5 or Nuance 9.5 Web server installation Java 1.6.x X X Eclipse 3.x Avaya_SelfService_ WVADS option MPS 3.5 SCE plug-ins MPS Integration packages MPS 3.5 Runtime X X MySQL X X JBoss 4.2.x X X To install the vendor software, see Vendor software installation (page 23). X X X X Attention: The SCE installer detects only the existence of the required vendor software. The SCE installer does not validate user configuration of the vendor software. Co-residency with multimedia applications If you are installing SCE on an existing MPS Developer/MPS Manager workstation that was installed using version of the MPS installer, you must install WVADS 3.0 prior to installing SCE. If you are installing MPS Manager/MPS Developer on an existing SCE development workstation or an existing SCE Web server, you must use the MPS installer located on the SCE DVD. You cannot use the version of the MPS installer.

13 SCE installation overview 13 An SCE development workstation installation can co-reside with an MPS Manager Workstation or an MPS Developer Workstation. An SCE Web server can co-reside with a Windows MPS 500 application processor, a Solaris MPS 500 or 1000 application processor, an MPS Manager Workstation, or an MPS Developer Workstation. For information about manually installing the IBM Websphere Application Server, see the readme file on the installation DVD in the following directory: manual_install/docs/readme.htm. Attention: If you install the Web server on an application processor with an Apache Web server installed, you must reconfigure the JBoss server to use ports other than 80 and 8080 for Hypertext Transfer Protocol (HTTP).

14 14 SCE installation overview Coexistence with existing applications The following applications can coexist with SCE applications. Application Limitations MPS Developer See Co-residency with multimedia applications (page 12). WVADS 3.0 PAF Web voice application development (WVAD) applications can coexist. However, if WVAD applications run on the JBoss 4.0 server, they may require minor deployment modifications. Packaged application framework (PAF) applications can coexist. However, if PAF applications run on the JBoss 4.0 server, they may require minor deployment modifications. Runtime platforms You can deploy applications created with SCE on a JBoss 4.2.x Web server installed on an MPS 500 or 1000 running MPS software release 3.5 (Solaris/ Windows) and VoiceXML 2.1. EMEA language support Avaya Multimedia Applications Professional Services (EMEA) can provide speech vendor configuration files on request for a set of EMEA languages (currently Catalan, French, German, Italian, Spanish, Swiss German, and UK English).

15 SCE installation prerequisite checklists Use this module to ensure that the system meets all prerequisites prior to installing SCE. Navigation Windows development workstation and Web server checklists (page 15) Solaris Web server checklist (page 17) SCE installation workflow (page 17) Windows development workstation and Web server checklists The following checklists document the prerequisites for installing an SCE development workstation and an SCE Web server on Windows systems. Windows development workstation Requirement Description Check Operating system One of the following: Windows 2003 Windows XP Professional Hardware Minimum 2 GHz Pentium processor Minimum 1 GB of memory, 2 GB recommended 1 GB of disk space DVD drive

16 16 SCE installation prerequisite checklists Windows development workstation Requirement Description Check Additional components and equipment A full-duplex audio card. SCE is verified against the following full-duplex audio cards: Crystal WDM Audio SigmaTel Audio Realtek AC97 Audio SoundMAX Integrated Digital Audio Creative Soundblaster Audio PCI 128 Crystal Semiconductor CS4297A A headset with speaker and microphone (optionally equipped with a mute button). Attention: Avaya recommends that you do not use open speakers and a microphone on a workstation when working with speech recognition. Vendor software RealSpeak 4.5 RealSpeak 4.5 Language Resources One of the following: OpenSpeech Recognizer 3.x Nuance 8.5 Nuance 9.5 IBM WVS 5.x Windows Web server Requirement Description Check Operating system One of the following: Windows 2003 Windows XP Professional System requirements minimum 2 GHz processor minimum 1 GB of memory, 2 GB recommended

17 SCE installation prerequisite checklists 17 Windows Web server Requirement Description Check 1 GB of disk space DVD drive Solaris Web server checklist The following checklist documents the prerequisites for installing an SCE Web server on a Solaris system. Solaris Web server Requirement Description Check Operating system System requirements File requirements and modifications Solaris 10 with current Solaris patches installed. One of the following or equivalent: Sun Fire V210 two UltraSPARC IIIi Processors Sun Fire V240 two UltraSPARC IIIi Processors Netra 240 two UltraSPARC IIIi Processors minimum 1 GB of memory, 2 GB recommended 1 GB of disk space DVD drive Before you install SCE or Avaya tools on your workstation, you must perform the following preinstallation tasks located in the document Installing MPS Software on the Solaris Platform (NN ): System files User files Create a user and group named peri Create a user /home directory SCE installation workflow Use the following workflow to plan your SCE software installation.

18 18 SCE installation prerequisite checklists Figure 1 SCE installation workflow SCE installation Installation type selected? no SCE installation overview (page 11) yes Is preinstallation checklist complete? no SCE installation prerequisite checklists (page 15) yes SCE development workstation? yes no SCE Webserver on Windows system? yes no Installing the SCE Web server software on a Solaris system (page 52) Vendor software installation (page 23) Installing the SCE Web server on a Windows system (page 47) Installing the SCE development workstation (page 45) SCE Installation verified? no SCE system verification (page 77) yes End

19 SCE installation roadmap This module documents how to download the latest documentation, the order for installing software and the time required for each type of software installation. Navigation Downloading the latest documentation (page 20) SCE development workstation installation (page 21) SCE Web server installation (page 21) Updating SCE to the latest version (page 22)

20 20 SCE installation roadmap Downloading the latest documentation The documentation supplied on the installation DVD was current at the time the DVD was released. To download the latest documentation, go to: Click the Customer Contact link. On the Self-Service & Advanced Speech list, click one of the following: Service Creation Environment to download SCE documentation Speech Server to download Speech Server documentation Media Processing Server (MPS) 1000 or Media Processing Server (MPS) 500 to download MPS documentation. Or, type the number of the document you want to download in the Search Site box.

21 SCE installation roadmap 21 SCE development workstation installation The following table documents the installation order and average installation times for an SCE development workstation. Order Software component One of the following: 1 Nuance 8.5 Recognizer software 10 2 Nuance 8.5 Service Pack software 2 Or 1 Nuance 9.0 Recognizer software 5 2 Nuance 9.0 Language software 5 Or 1 OpenSpeech Recognizer 3.0.x software 10 2 OpenSpeech Recognizer 3.0.x Language software 3 RealSpeak 4.5 Resource software 5 4 RealSpeak 4.5 Voice Module software 2 5 Nuance 9.0 License Manager 2 6 FLEXlm license 2 7 SCE development workstation 15 8 MPS patchbundle 4 9 Patch bundle additions 3 Time to install (minutes) SCE Web server installation The following table documents the installation order and average installation times for an SCE Web server. Order Software component 1 SCE Web server 25 2 MPS patchbundle 4 3 Patch bundle additions 3 5 Time to install (minutes)

22 22 SCE installation roadmap Updating SCE to the latest version The following table documents the installation time to update SCE to the latest version. Order Software component 1 SCE software update to latest version 10 Time to install (minutes)

23 Vendor software installation Use this module to install the vendor software prior to installing the SCE development workstation option. This module documents the vendor software installations that are specific to SCE software installation. For additional information about vendor software installation, configuration, and verification, see the document Avaya MPS 3.0 Speech Server and Release Notes (NN ). Prerequisites to vendor software installation Make a backup copy of current files. Meet disk space requirements specified by the vendor. Stop all running applications. Stop all Avaya services. Stop all Web services. If you are installing software remotely, use Remote Desktop Connection (RDC). Do not use pcanywhere. Ensure that you have administrator privileges. Ensure that no instances of FLEXIm are running on the target system. License clashes can occur when more than one instance of FLEXIm is running.

24 24 Vendor software installation Figure 2 Vendor software installation taskflow Start vendor software installation Upgradingand reusing resoucre software? yes End no Meet Prerequisites to vendor software installation (page 23)? yes no Contact your Avaya authorized representative Installing IBM WVS? no Installing OSR 3.0? no Installing Nuance 8.5? no Installing Nuance 9.0? yes See MPS 3.0 Speech Server IBM WebSphere Voice Server 5.1.x MRCPv1 Supplement (NN ) End yes Ensure Nuance 9 is not installed. OSR 3.0 and Nuance 9 cannot be installed on the same sytem. Installing the OpenSpeech Recognizer 3.0.x software (page 27) yes Installing the Nuance 8.5 Recognizer software (page 31) Installing the Nuance 8.5 Service Pack software (page 33) yes Ensure OSR 3.0 is not installed. Nuance 9 and OSR 3.0 cannot be installed on the same sytem. Installing the Nuance 9.0 Recognizer software (page 35) Installing the OpenSpeech Recognizer 3.0.x Language software (page 29) Installing the Nuance 9.0 Language software (page 36) A

25 Vendor software installation 25 Figure 3 Vendor software installation taskflow continued A Installing the RealSpeak 4.5 Resource software (page 38) Installing the RealSpeak 4.5 Voice Module software (page 39) Installing the Nuance 9.0 License Manager (page 40) Installing the Nuance FLEXlm license (page 41) End Navigation OpenSpeech Recognizer installation taskflow (page 26) Installing the OpenSpeech Recognizer 3.0.x software (page 27) Installing the OpenSpeech Recognizer 3.0.x Language software (page 29) Nuance 8.5 software installation taskflow (page 30) Installing the Nuance 8.5 Recognizer software (page 31) Installing the Nuance 8.5 Service Pack software (page 33) Nuance 9.0 software installation taskflow (page 34) Installing the Nuance 9.0 Recognizer software (page 35) Installing the Nuance 9.0 Language software (page 36) RealSpeak 4.5 software installation taskflow (page 37) Installing the RealSpeak 4.5 Resource software (page 38) Installing the RealSpeak 4.5 Voice Module software (page 39) Installing the Nuance 9.0 License Manager (page 40) Installing the Nuance FLEXlm license (page 41)

26 26 Vendor software installation OpenSpeech Recognizer installation taskflow Install OpenSpeech Recognizer software to provide speech resources for the SCE development workstation installation. Figure 4 OpenSpeech Recognizer installation taskflow Start OpenSpeech 3.0.x software installation Installing the OpenSpeech Recognizer 3.0.x software (page 27) Installing the OpenSpeech Recognizer 3.0.x Language software (page 29) End

27 Vendor software installation 27 Installing the OpenSpeech Recognizer 3.0.x software Use this procedure to install the OpenSpeech Recognizer 3.x (OSR) software to provide speech resources for the SCE development workstation installation. If you use OSR software with RealSpeak software, you need one license for both software packages. The LMTOOLS License Manager for RealSpeak distributes the license to OSR. Prerequisites See Prerequisites to vendor software installation (page 23) Install Internet Explorer 5.0 or later. Attention: SCE software installation requires either OpenSpeech Recognizer 3.0.x or Nuance 8.5 or Nuance 9.0 software. If Nuance 8.5 or Nuance 9.0 is installed, you do not need to install OpenSpeech Recognizer software. Attention: You cannot install OSR 3.0.x and Nuance 9.0 in a coresident configuration. If you need both Nuance 9.0 and OSR 3.0.x, see instructions to connect to a remote speech resource in Web-Centric Voice Application Development Suite Guide (N019846/ NN ). Procedure steps Step Action 1 Locate the drive where the OSR 3.0.x software resides: [DVD-DRIVE]\Windows\Vendor\OSR-3.0.x-i386-win32 2 Double-click Setup.exe. 3 On the Welcome window, click Next. 4 On the OpenSpeech Recognizer InstallShield Wizard window, select the I accept the terms in the license agreement option. 5 Click Next. 6 On the Custom Setup window, click on 3rd Party Licensing Components. 7 Select this feature will not be available. Attention: The last item on the Custom Setup window, OpenSpeech Recognizer Client, has a red X beside it indicating it is not installed. Do not change this setting.

28 28 Vendor software installation 8 Click Next. 9 On the Ready to Install the Program window, click Install. 10 On the InstallShield Wizard Completed window, click Finish. 11 On the Information window, select the Yes, I want to restart my computer now option button. 12 Click Yes. --End--

29 Vendor software installation 29 Installing the OpenSpeech Recognizer 3.0.x Language software Use this procedure to the Install OpenSpeech Recognizer (OSR) 3.0.x Language software to provide speech resources for the SCE development workstation installation. Prerequisites Meet Prerequisites to vendor software installation (page 23). Install OpenSpeech Recognizer Resource software. Procedure steps Step Action 1 Locate the OpenSpeech Recognizer English en-us Language Pack directory. [DVD-DRIVE]\Windows\Vendor\OSR3.0\Languages\OSR en- US.i386-win32 2 Double-click Setup.exe. 3 On the Welcome window, click Next. 4 On the OpenSpeech Recognizer InstallShield Wizard window, select the I accept the terms in the license agreement option button. 5 Click Next. 6 On the Ready to Install the Program window, click Install. 7 On the InstallShield Wizard Completed window, click Finish. 8 Select Start > Settings > Control Panel > Administrative Tools > Services. 9 Right-click on OpenSpeech Recognizer Monitor Service and select Properties. 10 On the OpenSpeech Recognizer Monitor Service Properties window, set the startup type to disabled. 11 Click the Stop button to stop the service. Attention: The Avaya implementation of OSR 3.0.x does not use this service. Disable the service to prevent it from consuming CPU and memory resources. --End--

30 30 Vendor software installation Nuance 8.5 software installation taskflow Install the Nuance 8.5 software to provide speech resources for the SCE development workstation installation. Figure 5 Nuance 8.5 installation taskflow Start Nuance 8.5 software installation Installing the Nuance 8.5 Recognizer software (page 31) Installing the Nuance 8.5 Service Pack software (page 33) End

31 Vendor software installation 31 Installing the Nuance 8.5 Recognizer software Use this procedure to install the Nuance 8.5 Recognizer software to provide speech resources for the SCE development workstation installation. Prerequisites Meet Prerequisites to vendor software installation (page 23). Attention: SCE software requires either OpenSpeech Recognizer or Nuance 8.5 or Nuance 9.0. If OpenSpeech Recognizer software is installed, you do not need to install Nuance 8.5 or Nuance 9.0. Procedure steps Step Action 1 Locate the CORE GA-WIN2K directory on the DVD drive. [DVD-DRIVE]\Windows\Vendor\Nuance\CORE GA-WIN2K 2 Double-click Setup.exe. 3 Click OK in response to the following warning. This release of Nuance is supported only on Windows You are trying to install it on a Non- Windows 2000 machine. Attention: Ignore the warning. Nuance 8.5 software operates on Windows 2003 and Windows XP systems. 4 On the Welcome window, click Next. 5 On the Licensing Agreement window, click Yes. 6 On the Choose Destination Location window, accept the following default location: C:\Nuance\v Click Next. 8 On the Type of Setup window, select Typical. 9 Click Next. 10 On the Select Program Folder window, in the Program Folders box, type: Nuance Click Next. 12 On the Start Copying Files window, click Next. 13 On the Setup Complete window, select the View Readme check box to display the Readme file.

32 32 Vendor software installation 14 Ensure the Install Watcher as a Windows 2000 Service check box is not selected. 15 Click Finish. 16 On the Reboot Now window, select Yes, I want to restart my computer now. 17 Click Finish. --End--

33 Vendor software installation 33 Installing the Nuance 8.5 Service Pack software Use this procedure to install the Nuance 8.5 Service Pack software to provide speech resources for the SCE development workstation installation. Prerequisites Meet Prerequisites to vendor software installation (page 23). Install Nuance 8.5 Recognizer software. Procedure steps Step Action 1 Locate the CORE SP WIN2K service pack directory on the DVD-ROM. [DVD-DRIVE]\Windows\Vendor\Nuance\ 2 Extract the CORE SP WIN2K.zip file to the directory path pointed to by %NUANCE%. C:\Nuance\V8.5.0\ 3 Click Yes to All to overwrite any existing files. 4 On the Select Destination Location window, click Browse. 5 Locate the following directory: C:\Nuance\v Click OK. 7 Click Next. 8 On the Confirm File Replace window, select Yes to All. 9 On the Extraction Complete window, click Finish. --End--

34 34 Vendor software installation Nuance 9.0 software installation taskflow Install the Nuance 9.0 software to provide speech resources for the SCE development workstation installation. Figure 6 Nuance 9.0 installation taskflow Start Nuance 9.0 software installation Installing the Nuance 9.0 Recognizer software (page 35) Installing the Nuance 9.0 Language software (page 36) End

35 Vendor software installation 35 Installing the Nuance 9.0 Recognizer software Use this procedure to install the Nuance 9.0 Recognizer software to provide speech resources for the SCE development workstation installation. Prerequisites See Prerequisites to vendor software installation (page 23) Install Internet Explorer 5.0 or later. Attention: SCE software installation requires OpenSpeech Recognizer 3.0.x or Nuance 8.5 or Nuance 9.0. Attention: You cannot install OSR 3.0.x and Nuance 9.0 in a coresident configuration. If you need both Nuance 9.0 and OSR 3.0.x, see instructions to connect to a remote speech resource in Web-Centric Voice Application Development Suite Guide (N019846/ NN ). Procedure steps Step Action 1 Locate the drive where the Nuance 9.0 software resides: [DVD-DRIVE]\Windows\Vendor\Nuance9\NRec i386-win32 2 Double-click Setup.exe. 3 On the Welcome window, click Next. 4 On the InstallShield Wizard window, select the I accept the terms in the license agreement option. 5 Click Next. 6 On the Ready to Install the Program window, click Install. 7 On the InstallShield Wizard Completed window, click Finish. 8 On the Information window, select the Yes, I want to restart my computer now option button. 9 Click Yes. --End--

36 36 Vendor software installation Installing the Nuance 9.0 Language software Use this procedure to install Nuance 9.0 Language software to provide speech resources for the SCE development workstation installation. Prerequisites Meet Prerequisites to vendor software installation (page 23). Install Nuance 9.0 Recognizer software. Procedure steps Step Action 1 Locate the Nuance 9.0 Language directory. [DVD-DRIVE]\Windows\Vendor\Nuance9\Languages\NRec en- US.i386-win32 2 Double-click Setup.exe. 3 On the Welcome window, click Next. 4 On the InstallShield Wizard window, select the I accept the terms in the license agreement option button. 5 Click Next. 6 On the Ready to Install the Program window, click Install. 7 On the InstallShield Wizard Completed window, click Finish. --End--

37 Vendor software installation 37 RealSpeak 4.5 software installation taskflow Install RealSpeak software to provide speech resources for the SCE development workstation installation. Figure 7 RealSpeak installation taskflow Start a RealSpeak software installation Installing the Real- Speak 4.5 Resource software (page 38) Installing the Real- Speak 4.5 Voice Module software (page 39) RealSpeak software installation end

38 38 Vendor software installation Installing the RealSpeak 4.5 Resource software Use this procedure to install the RealSpeak Resource software to provide speech resources for the SCE development workstation installation. Prerequisites Meet Prerequisites to vendor software installation (page 23). Procedure steps Step Action 1 Locate the drive where the latest version of RealSpeak 4.5 software resides. [DVD-DRIVE]\Windows\Vendor\RealSpeak Double-click Setup.exe. 3 On the RealSpeak Welcome window, click Next. 4 On the Licensing Agreement window, select the I accept the terms in the license agreement option button. 5 Click Next. 6 On the Custom Setup window, click Next. 7 On the Host Service window, clear the Install the RealSpeak Host service check box. 8 Click Next. 9 On the Ready to Install window, click Install. 10 On the InstallShield Wizard Completed window, click Finish. 11 Click Yes when prompted to restart the system. --End--

39 Vendor software installation 39 Installing the RealSpeak 4.5 Voice Module software Use this procedure to install the RealSpeak Voice Module software to provide speech resources for the SCE development workstation installation. Prerequisites Meet Prerequisites to vendor software installation (page 23). Install Realspeak Resource software. Procedure steps Step Action 1 Locate the drive where the latest version of a RealSpeak 4.5 voice module resides. [DVD-DRIVE\ Windows\Vendor\RealSpeak_4.5\Languages 2 Double-click Setup.exe. 3 On the RealSpeak Language Welcome window, click Next. 4 On the Ready to Install Program window, click Install. 5 On the InstallShield Wizard Complete window, click Finish. --End--

40 40 Vendor software installation Installing the Nuance 9.0 License Manager Install the Nuance 9.0 Licence Manager to complete the vendor software installation. Prerequisites Meet Prerequisites to vendor software installation (page 23). Install Nuance 9.0 or Nuance 8.5 or OSR 3.0.x speech resource software. Install RealSpeak 4.5 software. Procedure steps Step Action 1 Locate the Nuance 9.0 License directory. [DVD-DRIVE]\Windows\Vendor\Nuance9\NLICMGR i386-win32 2 Double-click Setup.exe. 3 On the Welcome window, click Next. 4 On the InstallShield Wizard window, select the I accept the terms in the license agreement option button. 5 Click Next. 6 On the Ready to Install the Program window, click Install. 7 On the InstallShield Wizard Completed window, click Finish. --End--

41 Vendor software installation 41 Installing the Nuance FLEXlm license Use this procedure to install the Nuance FLEXlm license to complete the vendor software installation. If you install RealSpeak and Nuance 8.5, you must use a FLEXlm license for RealSpeak only. If you install RealSpeak and OSR 3.0.x or Nuance 9.0, you must use a FLEXlm license for both RealSpeak and OSR or Nuance 9.0. Prerequisites Meet Prerequisites to vendor software installation (page 23). Attention: If the name of the license file is not realspeak.lic, rename the license file realspeak.lic. Install RealSpeak Resource software. Install RealSpeak Voice Module software. Install Nuance 9.0 or OSR 3.0 Resource software Install Nuance 9.0 or OSR 3.0 Voice Module Software Procedure steps Step Action 1 From the Start menu, select All Programs > Nuance License Manager > License Tools to launch LMTOOLS. 2 Click the Config Services tab. 3 In the Path to the license file box, enter the file path to the FLEXlm license file on the DVD, or click Browse to navigate to the file. 4 Click Save Service. 5 Click the Start/Stop/Reread tab. 6 Click Start Server. 7 Click the Server Status tab. 8 Click Perform Status Enquiry.

42 42 Vendor software installation LMTOOLS locates the license and displays status information in the window. This information includes the name and status of the license server, the number of licenses issued, and the number of licenses in use. --End--

43 SCE installation Use this module to install the development workstation and the Web server. Prerequisites Complete the SCE installation prerequisite checklists (page 15). Figure 8 SCE installation taskflow (page 1 of 2) Start an SCE installation Windows system? yes Windows development workstation and Web server checklists (page 15) no Solaris Web server checklist (page 17) Installing the SCE Web server software on a Solaris system (page 52) Install development workstation? yes no Installing the SCE development workstation (page 45) Installing the SCE Web server on a Windows system (page 47) SCE installation end

44 44 SCE installation Navigation Installing the SCE development workstation (page 45) Installing the SCE Web server on a Windows system (page 47) Installing the latest MPS patch bundle on Windows systems (page 50) Installing patch bundle additions on a Windows system (page 51) Installing the SCE Web server software on a Solaris system (page 52) Uninstalling the patch bundle additions (page 56) Uninstalling the MPS patch bundle (page 57) Uninstalling SCE on a Windows system (page 58) Uninstalling SCE software on a Solaris system (page 59)

45 SCE installation 45 Installing the SCE development workstation Install the SCE development workstation to create and simulate IVR applications. Prerequisites See Prerequisites (page 43). Install vendor software. See Vendor software installation (page 23). Stop JBoss services. Stop Avaya services. Stop MySQL services. If installing remotely, use Remote Desktop Connection (RDC). Do not use pcanywhere. Procedure steps Step Action 1 Using Windows Explorer, locate the drive where the SCE software resides. [DVD-DRIVE]\Windows\packages 2 Double-click the MPS_3.5.1_SCE.exe file. 3 On the Welcome to the InstallShield Wizard for window, click Next. 4 On the Overview window, click Next. 5 On the License Agreement window, click the I accept the terms of the license agreement option button. 6 Click Next. 7 On the PVI Check Test Result window, click Next. 8 If the system fails the PVI test, go to step 9. If the system passes the PVI check, go to step On the Question window, click Yes to continue the installation, or click No cancel the installation. Attention: Avaya does not recommend installing SCE on systems that fail the PVI test because SCE performance may be impacted. You should correct any problems identified by the PVI test before installing SCE. 10 On the Avaya_SCE_Installation window, the Choose Destination Location window appears. To change the default directory path, click Change. To accept the default directory, go to step From the Choose Folder window, select the appropriate directory path. 12 Click Next.

46 46 SCE installation 13 On the Setup Type window, select the Development Workstation option button. 14 Click Next. 15 On the Ready to Install the Program window, click Install. The InstallShield Wizard scans the target system for the J2SE Development Kit 5.0. If found, go to step On the J2SE Development Kit 5.0 Update 7 - License window, select the I accept the terms of the license agreement option button. 17 Click Next. 18 On the Custom Setup window, select the optional features you require. 19 To select a directory for the J2SE Development Kit 5.0, click Change, or accept the default directory. To accept the default directory, go to step On the Choose Folder window, select the appropriate directory path. 21 Click Next. 22 On the J2SE Runtime Environment 5.0 Update 7 - Custom Setup window, select the optional features you want to install. 23 To select a directory for the J2SE Runtime Environment 5.0 Update 7, click Change, or accept the default directory. To accept the default directory, go to step On the Choose Folder window, select the appropriate directory path. 25 Click Next. 26 On the J2SE Runtime Environment 5.0 Update 7 - Browser Registration window, select the check box of the browser or browsers you want. 27 Click Next. 28 On the Installation Completed window for Java, click Finish. 29 On the InstallShield Wizard Complete window, select the Yes, I want to restart my computer now option button. 30 Click Finish. Attention: You must install the latest MPS patch bundle and patch bundle additions now. --End--

47 SCE installation 47 Installing the SCE Web server on a Windows system Install the SCE Web server software on a Windows system to deploy IVR applications. Prerequisites Meet Prerequisites (page 43). Stop JBoss services. Stop Avaya services. Stop MySQL services. If installing remotely, use Remote Desktop Connection (RDC). Do not use pcanywhere. Install one of the following Web browsers: Internet Explorer 5.0 or later Mozilla Firefox Netscape 7.x or later Procedure steps Step Action 1 Using Windows Explorer, locate the drive where the SCE software resides. [DVD-DRIVE]\Windows\packages 2 Double-click the MPS_3.5.1_SCE.exe file. 3 On the Welcome to the InstallShield Wizard for window, click Next. 4 On the Overview window, click Next. 5 On the License Agreement window, click the I accept the terms of the license agreement option button. 6 Click Next. 7 On the PVI Check Test Result window, click Next. 8 If the system fails the PVI test, go to step 9. If the system passes the PVI check, go to step On the Question window, click Yes to continue the installation, or click No cancel the installation. Attention: Avaya does not recommend installing SCE on systems that fail the PVI test because SCE performance may be impacted. You should correct any problems identified by the PVI test before installing SCE.

48 48 SCE installation 10 On the Avaya_SCE_Installation window, the Choose Destination Location window appears. To change the default directory path, click Change. To accept the default directory, go to step From the Choose Folder window, select the appropriate directory path. 12 Click Next. 13 From the Setup Type window, click the Web Server option button. 14 Click Next. 15 On the Ready to Install the Program window, click Install. 16 Click Next. The InstallShield Wizard scans the target system for the J2SE Development Kit 5.0. If found on the target system, go to step Click Next. 18 On the J2SE Development Kit 5.0 Update 7 - License window, click the I accept the terms of the license agreement option button. 19 On the Custom Setup window, select the optional features you require. 20 To select a directory for the J2SE Development Kit 5.0, click Change, or accept the default directory. To accept the default directory, go to step From the Choose Folder window, select the appropriate directory path. 22 Click Next. 23 On the J2SE Runtime Environment 5.0 Update 7 - Custom Setup window, select the optional features you want to install. 24 To select a directory for the J2SE Runtime Environment 5.0 Update 7, click Change, or accept the default directory. To accept the default directory, go to step On the Custom Setup window, click Change. 26 From the Choose Folder window, select the appropriate directory path. 27 Click Next. 28 On the J2SE Runtime Environment 5.0 Update 7 - Browser Registration window, select the check box of the browser or browsers you want. 29 Click Next. 30 On the J2SE Runtime Environment 5.0 Update 7 - Complete window, click Finish. 31 On the Enter Text window, enter the SCE component number. Attention: For each SCE Web server, you must use a unique SCE component number. 32 On the InstallShield Wizard Complete window, select Yes, I want to restart my computer now.

49 SCE installation Click Finish. Attention: You must install the latest MPS patch bundle on Windows systems now. --End--

50 50 SCE installation Installing the latest MPS patch bundle on Windows systems Use this procedure to install the latest MPS patch bundle on an SCE development workstation or SCE Web server. Prerequisites Stop all Avaya applications and services. Install SCE Development Workstation or SCE Web server. Procedure steps Step Action 1 Using Windows Explorer, locate the drive where the MPS patch bundle software resides: [DVD-DRIVE]\Windows\patches 2 Double-click the Avaya_SelfService_3.5.0.Patch_Bundle_x.exe file. 3 On the License Agreement window, select I accept the terms of the license agreement. 4 Click Next. 5 Click Finish. Attention: You must install the patch bundle additions now if they exist in the version you are installing. See Installing patch bundle additions on a Windows system (page 51). --End--

51 SCE installation 51 Installing patch bundle additions on a Windows system Use this procedure to install the patch bundle additions (patches released after the patch bundle) and complete the SCE Development Workstation installation or the SCE Web server installation. Not all installations require patch bundle additions. You will only need to install patch bundle additions if your installation DVD includes patch bundle additions. Prerequisites Confirm if your DVD includes patch bundle additions. Patch bundle additions are located in the [DVD Drive]Windows\patches directory. For example, if Install_PatchAdditions.bat is in the patches directory, you must install the patch bundle additions. Stop all Avaya applications and services. Install SCE Development Workstation or SCE Web server. Install the latest MPS patch bundle. Attention: If you install SCE on an existing MPS system, any patch bundle additions installed on the system are removed when the patch bundle is installed. You must reinstall any patch bundle additions after installing the patch bundle. Procedure steps Step Action 1 Using Windows Explorer, locate the drive where the patch bundle additions reside. For example, [DVD-DRIVE]Windows\patches 2 If installing the patch bundle additions on a standalone system, double-click Install_PatchAdditions.bat. If installing on a coresident system, doubleclick Install_PatchAdditions_MPSco-res.bat. 3 If prompted to continue, press Enter. --End--

52 52 SCE installation Installing the SCE Web server software on a Solaris system Install the SCE Web server software on a Solaris system to deploy IVR applications. Navigation Procedure job aid (page 53) Prerequisites Log on as a superuser. Complete the Solaris Web server checklist (page 17). Create backups of current files. Stop any MySQL server running on port Procedure steps Step Action 1 At the command prompt, execute <DVD Drive>/Solaris/ SCE_pkgInstall.sh to install required packages. 2 At the end of the PVI check, if the system fails the PVI check, go to step 3. If the system passes the PVI check, go to step 4. 3 At the Based on the result of the PVIcheck, do you still want to continue to install SCE packages? [y,n,?,q] prompt, enter n to cancel the install or y to continue. Attention: Avaya does not recommend installing SCE on systems that fail the PVI test because SCE performance may be impacted. You should correct any problems identified by the PVI test before installing SCE. See the Procedure job aid (page 53) for more information. 4 At the -More- prompt, when the installation is paused, press the space bar to continue. 5 At the [yes or no] prompt, enter y. 6 At the [y,n,?] prompt, enter y. 7 At the Please enter the SCE component number [910, q] prompt, press enter to accept the default SCE component number. Attention: For each SCE Web server, you must use a unique SCE component number. 8 At the default directory prompt, [/opt/vps] press Enter.

53 SCE installation 53 --End-- Procedure job aid The following example shows the results of a PVI check. To correct PVI disk partition errors, you must check the directories and the mount points, for more information, see the MPS Series Platform Vendor Independent Components Reference Manual (NN ). ================================================================= ================================================================= Start executing PVI (Platform Vendor Independent) check utility ================================================================= ================================================================= ================================================================= ====================== N O T I C E ============================ ====================== v3.0 ============================ ================================================================= All MPS installations and in particular, any PVI (Platform Vendor Independent) installation is expected to be performed by skilled technicians. Minimally, the installation technician must have the following core competencies: 1. Solaris 2.10 System Administration. 2. Windows 2003 Server System Administration. 3. Completed the MPS Platform Maintenance course. 4. Basic telephony troubleshooting. 5. Basic networking TCP/IP, Subneting, BPS or supplied switch knowledge. 6. Basic file editing. ================================================================= ======================== SYSTEM DETAILS ========================= ================================================================= System: Sun-Fire-V210 OS VERSION: 5.10 Memory Size:2GB Speed:1336MHz Speed:1336MHz NUM CPU:2 NUM DISK:1 NUM SERIAL:2 NUM USB:0 NUM DIMM:0 Hostname: pdv Hostid: 831a7037 Num Interfaces: 1 * ( ) at 0:3:ba:1a:70:37 permanent published ================================================================== ==================== DISK PARTITION CHECK ======================== ================================================================== / Partition ( KB) PASS /swap Partition ( KB) PASS /var Partition ( KB) PASS /var partition is suggested to be on slice 4 /opt Partition ( KB) PASS /opt partition is suggested to be on slice 5 /usr Partition ( KB) PASS /usr partition is suggested to be on slice 6

54 54 SCE installation /mmf Partition (Not Found) FAIL ================================================================== =============== SYSTEM HARDWARE & OS CHECK ======================= ================================================================== System Type Check(Sun-Fire-V210) PASS Min CPU Check(2) PASS OS version Check(5.10) PASS Memory Size Check( ) PASS minimum Minimum Number of Network Interfaces Check(1) FAIL atleast 2 expected Minimum Number of Serial/USB Interface Check(2) PASS Check Total disk space ( ) PASS Check Free disk space ( ) FAIL expected Check CDROM PASS Check PPP (0) WARNING Not Installed ================================================================== ===================== OVERALL SUMMARY ============================ ================================================================== Hardware : FAIL Software : PASS Disk & Partition : FAIL ================================================================== ================================================================== ================================================================== Finished executing PVI (Platform Vendor Independent) check utility ================================================================== ================================================================== Based on the result of the PVIcheck, do you still want to continue to install SCE packages? [y,n,?,q]

55 SCE installation 55 Figure 9 SCE uninstallation taskflow Start an SCE uninstallation Windows system? no Uninstalling SCE software on a Solaris system (page 59) yes no Web server or Dev Workstation? yes Uninstalling the patch bundle additions (page 56) Uninstalling the MPS patch bundle (page 57) Uninstalling SCE on a Windows system (page 58) SCE uninstallation end

56 56 SCE installation Uninstalling the patch bundle additions Uninstall the patch bundle additions to enable SCE uninstallation. Attention: You only need to uninstall patch bundle additions if they exist on your system. If the.bat files identified in this procedure do not exist, you can skip this entire procedure. Prerequisites Stop all Avaya services. Create backups of current files. Close any running applications. Procedure steps Step Action 1 Using Windows Explorer, navigate to the Patches directory. For example: C:\Program Files\Avaya\SelfService\Patches 2 If you are uninstalling the patch bundle on a standalone system, doubleclick Remove_PatchAdditions.bat, if you are uninstalling the patch bundle addtions on a coresident system, double-click Remove_PatchAdditions_MPSco-res.bat. 3 Click Remove. 4 On the Uninstall Complete window, click Finish. --End--

57 Uninstalling the MPS patch bundle Uninstall the MPS patch bundle to enable SCE uninstallation. SCE installation 57 Prerequisites Create backups of current files. Close any running applications. Stop all Avaya services. Uninstall the patch bundle additions. See Uninstalling the patch bundle additions (page 56). Procedure steps Step Action 1 From the Start menu, select Settings > Control Panel. 2 From the Control Panel, select Add or Remove Programs. 3 From the list of currently installed programs, select Avaya_SelfService_3.0.0_Patch_Bundle_x.exe. 4 Click Remove. 5 On the Uninstall Complete window, click Finish. --End--

58 58 SCE installation Uninstalling SCE on a Windows system Uninstall SCE to remove the IVR applications from Windows system. The SCE uninstallation process removes the contents of the SCE Program Files folder. Before uninstalling SCE, create backups of any files you want to keep. Prerequisites Create backups of current files. Close any running applications. If uninstalling the Web server or the development workstation, uninstall the patch bundle additions and the MPS patch bundle. See Uninstalling the patch bundle additions (page 56) and Uninstalling the MPS patch bundle (page 57). Procedure steps Step Action 1 From the Start menu, select Settings > Control Panel. 2 From the Control Panel window, select Add or Remove Programs. 3 From the list of currently installed programs, select Avaya_SCE_x.x.x.x.xx. 4 Click Remove. For Web server uninstallation, go to step 6. 5 On the Avaya InstallShield Wizard window, click Yes to respond to the Do you want to completely remove the selected application and all its features prompt. 6 On the Uninstall Complete window, click Finish. --End--

59 SCE installation 59 Uninstalling SCE software on a Solaris system Use this procedure to uninstall SCE software packages on a Solaris system. Prerequisites Create backups of current files. Login as a superuser. Procedure steps Step Action 1 Insert the SCE DVD. 2 Copy the file: /cdrom/sce1.0.6/solaris/sce_pkgremoval.sh to the system directory /tmp. 3 At the command prompt, enter /tmp/sce_pkgremoval.sh. 4 At the: Do you want to remove this package? [y, n,?, q] prompt, enter Y. 5 At the: Do you want to continue with the removal of this package [y, n,?, q] prompt, enter Y. 6 Repeat steps 4 and 5 for each package. --End--

60 60 SCE installation

61 SCE co-resident installation with MPS Developer or MPS Manager Use the procedures in this module for co-resident installations of SCE and MPS Developer or MPS Manager. Prerequisites To install SCE on an existing MPS Developer/MPS Manager workstation, WVADS must be installed on the system. To install MPS Developer/MPS Manager on an existing SCE development workstation or an existing SCE Web server, you must modify the MPS software that was installed as part of the SCE installation. You cannot use the GA version of the MPS installer (Avaya_SelfService_ ).

62 62 SCE co-resident installation with MPS Developer or MPS Manager Figure 10 Installing SCE on an existing MPS Manager/MPS Developer workstation task flow Start SCE coresident installation Is WVADS software installed? yes no Installing WVADS on an MPS Developer/MPS Manager workstation (page 65) Installing SCE on an MPS Developer/ MPS Manager workstation with WVADS installed (page 67) End SCE coresident installation

63 SCE co-resident installation with MPS Developer or MPS Manager 63 Figure 11 Installing MPS Manager/MPS Developer on an existing SCE development workstation or an existing SCE Web server task flow Start MPS coresident installation Installing MPS Manager on an SCE workstation or SCE Web server (page 74) no Installing MPS Developer? yes XVision software installed? no Installing XVision (page 68) yes Enabling TCP-Unix transport (page 70) Installing MPS Developer on an SCE workstation or SCE Web server (page 72) Autoload X server selected? yes no Starting the XVision server (page 71) Installing the latest MPS patch bundle on Windows systems (page 50) Installing patch bundle additions on a Windows system (page 51) Finish MPS co-resident installation

64 64 SCE co-resident installation with MPS Developer or MPS Manager Navigation Installing WVADS on an MPS Developer/MPS Manager workstation (page 65) Installing SCE on an MPS Developer/MPS Manager workstation with WVADS installed (page 67) Installing XVision (page 68) Enabling TCP-Unix transport (page 70) Starting the XVision server (page 71) Installing MPS Developer on an SCE workstation or SCE Web server (page 72) Installing MPS Manager on an SCE workstation or SCE Web server (page 74)

65 SCE co-resident installation with MPS Developer or MPS Manager 65 Installing WVADS on an MPS Developer/MPS Manager workstation Use this procedure to install WVADS software on the MPS Developer/MPS Manager workstation to enable SCE software installation. The procedures to install WVADS software in the WCSS Application Development Tool Guide (N ) is for a system without MPS software installed. To install WVADS software on a system with MPS software already installed, you must make the following modification to Step 6: Install WVADS installation procedure. Procedure job aid (page 66) Procedure steps Step Action 1 Perform installation steps 1 through 5 in the WCSS Application Development Tool Guide (N ). 2 Replace the beginning of step 6 with the following procedure steps. 3 From the Start menu, select Settings > Control Panel. 4 From the Control Panel, select Add or Remove Programs. 5 From the list of currently installed programs, select Avaya_SelfService_ Click Change. 7 On the Configuration Types window, select WVADS. 8 Continue the WVADS installation as documented in Install WVADS in the WCSS Application Development Tool Guide (N )from the screen capture of the Configuration Types window, see Procedure job aid (page 66), to the end of the procedure. 9 Install MPS patch bundle and configure RealSpeak Voice as documented in WCSS Application Development Tool Guide (N ). 10 Install the SCE development workstation using the procedures in Installing SCE on an MPS Developer/MPS Manager workstation with WVADS installed (page 67). --End--

66 66 SCE co-resident installation with MPS Developer or MPS Manager Procedure job aid

67 SCE co-resident installation with MPS Developer or MPS Manager 67 Installing SCE on an MPS Developer/MPS Manager workstation with WVADS installed If you are installing SCE on an MPS Developer/MPS Manager workstation with WVADS installed, perform the following procedures in the order listed. If WVADS is already installed, the SCE installer automatically installs the development workstation. Prerequisites Stop all Avaya services. Complete Windows development workstation and Web server checklists (page 15). Procedure steps Step Action 1 Using Windows Explorer, locate the drive where the SCE software resides. [DVD-DRIVE]\Windows\packages 2 Double-click the MPS_3.5.1_SCE.exe file. 3 On the Welcome to the InstallShield Wizard for window, click Next. 4 On the License Agreement window, click the I accept the terms of the license agreement option button. 5 Click Next. 6 On the Ready to Install the Program window, if you want to accept the default installation directory, click Install and proceed to step 9. If you want to change the default installation directory, click Back. 7 On the Choose Folder window, select the appropriate directory path. 8 Click Next. 9 On the Ready to Install the Program window, click Install. 10 On the InstallShield Wizard Complete window, click Finish. Attention: You must install the latest MPS patch bundle and patch bundle additions now. See Installing the latest MPS patch bundle on Windows systems (page 50), and Installing patch bundle additions on a Windows system (page 51). --End--

68 68 SCE co-resident installation with MPS Developer or MPS Manager Installing XVision Use this procedure to install XVision software on an SCE development workstation to enable MPS Developer installation. Prerequisites Install SCE. Stop all Avaya services. XVision is not installed. If XVision is installed, do not perform this procedure. Procedure steps Step Action 1 Using Windows Explorer, locate drive where the latest version of the XVision installer resides. For example: [DVD-DRIVE]\Windows\Xvision7\ 2 Double-click Setup.exe. 3 On the XVision Setup Wizard window, click Next. 4 On the Setup Options window, select the Custom option button. 5 Click Next. 6 On the Choose Folder window, select the C:\Program Files\Vision option button to accept the default directory or select the Choose option button to specify a different directory. 7 Click Next. If you accepted the default directory, go to step 10 8 Specify the appropriate directory. 9 Click Next. 10 On the Select X Components window, select the Network X Server and the Zones check boxes. 11 Click Next. 12 On the Select Components window, select all the check boxes except for the Host Manager check box. 13 Click Next. 14 On the Select Fonts window, select 75 DPI from the Available list. 15 Click Add. 16 Ensure 100 DPI is not on the Install list. If 100 DPI is not on the list, go to step 18. If 100 DPI appears on the Install list, select it. 17 Click Remove.

69 SCE co-resident installation with MPS Developer or MPS Manager Click Next. 19 On the XDMCP Broadcast window, select the No option button. 20 Click Next 21 On the Autoload X Server window, select No if EXceed software is installed. If EXceed software is not installed, choose whether to autoload the X Server and select the appropriate option button. Attention: If you choose no, you must start XVision before starting an Avaya application. To start XVision, see Starting the XVision server (page 71). 22 Click Next. 23 On the Setup Choices window, verify that 75 DPI Fonts is listed and 100 DPI Fonts is not. 24 Click Next. Attention: You may get a warning message from Windows File Protection indicating that some files required by Windows have been replaced by unrecognized versions. Record the contents of the warning message and continue the installation. After the installation is complete, restore the files by following the instructions in the warning message. 25 On Start Menu window, type a folder name in the Program Folder box, or select a folder name from the list. 26 Click Next. 27 On the Optimize X Server window, choose whether to optimize the X server and select the appropriate option button. 28 Click Next 29 On the Restart the Computer window, if you received a warning message in step 24, select No in response to the restart prompt. Perform step 30 through step 32. If you did not receive a warning message, choose whether to restart the computer and select the appropriate option button. Perform step 30. and step Click Next. 31 Click Finish. 32 Restore the changed files from the warning you received in step 24 by performing the instructions you recorded in the warning message. --End--

70 70 SCE co-resident installation with MPS Developer or MPS Manager Enabling TCP-Unix transport Use this procedure to enable TCP-Unix transport to define the method of remote access. Prerequisites Install XVision. Procedure steps Step Action 1 On the Start menu, select Control Panel. 2 Right-click Vision Communications. 3 On the shortcut menu, select Properties. 4 On the Vision Communications window, click the Transports tab. 5 On the Transports tab, select TCP-Unix. 6 Click Properties. 7 On the Transport Properties window, click the Communications tab. 8 On the Communications tab, select the Enable this transport option button. 9 Select the Include this transport in automatic selection check box. 10 Click Apply. 11 Click OK. 12 Click Close. --End--

71 SCE co-resident installation with MPS Developer or MPS Manager 71 Starting the XVision server Use this procedure to start the XVision server. Prerequisites XVision is installed without autoload X server option. Stop all Avaya services. Procedure steps Step Action 1 On the Start menu, select All Programs > Vision > and select XVision. --End--

72 72 SCE co-resident installation with MPS Developer or MPS Manager Installing MPS Developer on an SCE workstation or SCE Web server Use this procedure to install MPS Developer on an SCE development workstation or an SCE Web server. For more information about MPS Developer, see the Avaya MPS Developer User Guide (NN ). Prerequisites Install SCE development workstation or SCE Web server. Install XVision or EXceed. Stop all Avaya services. Procedure steps Step Action 1 Using Windows Explorer, locate the drive where the SCE software resides: [DVD-DRIVE]\Windows\packages 2 Copy Avaya_SelfService_3.x.x.x.x.msi to your local disk, usually C:\. 3 On the Start menu, select Set Program Access and Defaults. 4 On the Add or Remove Programs window, select Change or Remove Programs. 5 On the Currently Installed Programs list, select Avaya_SelfService_3.x.x.x.xx. 6 Click Change. 7 On the Configuration Types window, select the MPS Developer Workstation option button. 8 Click Next. 9 On the Welcome to the InstallShield Wizard window, click Next. 10 On the Program Maintenance window, select the Modify option button. 11 Click Next. 12 On the Custom Setup window, click the Protocol toolkit menu. 13 Select This feature will be installed on local hard drive. 14 On the Custom Setup window, click the cti toolkit menu. 15 Select This feature will be installed on local hard drive. 16 Click Next. 17 On the Ready to Modify the Program window, click Install. 18 On the Avaya_SelfService_3.x.x.x.xx window, click Browse.

73 SCE co-resident installation with MPS Developer or MPS Manager On the Open Folder window, locate Avaya_SelfService_3.x.x.x.x.msi on your local disk. 20 Click Open. 21 On the InstallShield Wizard Complete window, click Finish. 22 On the Avaya_SelfService _3.x.x.x.xx Installer Information window, click Yes in response to the restart prompt. Attention: You must install the MPS patch bundle and patch bundle additions, see Installing the latest MPS patch bundle on Windows systems (page 50) and Installing patch bundle additions on a Windows system (page 51). --End--

74 74 SCE co-resident installation with MPS Developer or MPS Manager Installing MPS Manager on an SCE workstation or SCE Web server Use this procedure to install MPS Manager on an SCE development workstation or an SCE Web server. For more information about MPS Manager, see the MPS Manager Reference Guide (NN ). Prerequisites Install SCE development workstation or SCE Web server. Stop all Avaya services. Procedure steps Step Action 1 Using Windows Explorer, locate the drive where the SCE software resides: [DVD-DRIVE]\Windows\packages 2 Copy Avaya_SelfService_3.x.x.x.x.msi to your local disk, usually C:\. 3 On the Start menu, select Set Program Access and Defaults. 4 On the Add or Remove Programs window, select Change or Remove Programs. 5 On the Currently Installed Programs list, select Avaya_SelfService_3.x.x.x.xx. 6 Click Change. 7 On the Configuration Types window, select the MPS Manager Workstation option button. 8 Click Next. 9 On the Welcome to the InstallShield Wizard window, click Next. 10 On the Program Maintenance window, select the Modify option button. 11 Click Next. 12 On the Custom Setup window, click the MPS Manager menu. 13 Select This feature will be installed on local hard drive. 14 Click Next. 15 On the Ready to Modify the Program window, click Install. 16 On the Avaya_SelfService_3.x.x.x.xx window, click Browse. 17 On the Open Folder window, locate Avaya_SelfService_3.x.x.x.x.msi on your local disk. 18 Click Open. 19 On the InstallShield Wizard Complete window, click Finish.

75 SCE co-resident installation with MPS Developer or MPS Manager On the Avaya_SelfService _3.x.x.x.xx Installer Information window, click Yes in response to the restart prompt. Attention: You must install the MPS patch bundle and patch bundle additions, see Installing the latest MPS patch bundle on Windows systems (page 50) and Installing patch bundle additions on a Windows system (page 51). --End--

76 76 SCE co-resident installation with MPS Developer or MPS Manager

77 SCE system verification Use this module to verify the SCE software installation. Navigation Verifying the SCE development workstation installation on a Windows system (page 79) Accessing the PAFAdmin Web site (page 80)

78 78 SCE system verification Figure 12 SCE installation taskflow Start verifying SCE installation Windows system? yes no Accessing the PAFAdmin Web site (page 80) Verifying the SCE development workstation installation on a Windows system (page 79) Finish verifying SCE installation

79 SCE system verification 79 Verifying the SCE development workstation installation on a Windows system Use this procedure to verify the SCE development workstation installation on a Windows system. Navigation Procedure job aid (page 79) Procedure steps Step Action 1 From the Start menu, select All Programs >Avaya >SCE and select SCE (Eclipse). 2 If this is the first time SCE is launched, you are prompted to select a workspace directory. Enter a directory path or click Browse to browse to the directory path. 3 From the Help menu, select About. 4 Ensure the Avaya Service Creation icons appear. --End-- Procedure job aid Figure 13

80 80 SCE system verification Accessing the PAFAdmin Web site Use this procedure to access to the PAFAdmin Web site to verify your Web server installation. Prerequisites Log on as a superuser. Procedure steps Step Action 1 In the Web browser URL box, enter the following URL: Web IP address>:8080/sceadmin 2 Press Enter. 3 On the SCE runtime administrative logon window, enter the login name peri. 4 Enter the password peri;. --End--

81 SCE installation troubleshooting Use the procedures in this module to troubleshoot the SCE software installation. Navigation Repairing SCE software using the SCE installation DVD (page 82) Verifying the SCE software packages using perirev on a Windows system (page 83) Verifying the SCE software packages using perirev on a Solaris system (page 85) Verifying the JBoss server on a Solaris system (page 87) Verifying the patch bundle installation on a Solaris system (page 88) Performing the PVI check on Windows systems (page 90) Performing the PVI check on Solaris systems (page 92)

82 82 SCE installation troubleshooting Repairing SCE software using the SCE installation DVD Use this procedure to repair the SCE software on a Windows system. Prerequisites You must have administrator privileges. Procedure steps Step Action 1 Using the Windows Explorer, locate the drive where the SCE software resides. [DVD-DRIVE]\Windows\packages 2 Double-click on the SCE_1.xx.xxx.exe file. 3 On the Welcome window, select the Repair option button. 4 Click Next. 5 On the Maintenance Complete window, click Finish. --End--

83 SCE installation troubleshooting 83 Verifying the SCE software packages using perirev on a Windows system Use this procedure to verify the SCE software packages on a Windows system. Navigation Procedure job aid (page 84) Prerequisites Login as an administrator. Procedure steps Step Action 1 At the command prompt, enter the command perirev. The perirev command displays a list of the packages installed. See Procedure job aid (page 86). 2 Using the list, verify the existence of all packages installed. --End--

84 84 SCE installation troubleshooting Procedure job aid Figure 14

85 SCE installation troubleshooting 85 Verifying the SCE software packages using perirev on a Solaris system Use this procedure to verify the SCE software packages on a Solaris system. Navigation Procedure job aid (page 86) Prerequisites Login as a superuser. Procedure steps Step Action 1 At the prompt, within the Command Tool, enter the command perirev. The perirev command displays a list of the packages installed. See Procedure job aid (page 86). 2 Using the list, verify the existence of all packages installed. --End--

86 86 SCE installation troubleshooting Procedure job aid Figure 15

87 SCE installation troubleshooting 87 Verifying the JBoss server on a Solaris system Use this procedure to verify that the JBoss server starts and stops properly. If the JBoss server does not start and stop using the procedure below, contact your authorized Avaya representative. Prerequisites Log on as a superuser. Procedure steps Step Action 1 At the command prompt, start the JBoss server by entering: /etc/rc3.d/s41jboss.start 2 At the command prompt, stop the JBoss server by entering: /etc/rc3.d/s41jboss.shutdown --End--

88 88 SCE installation troubleshooting Verifying the patch bundle installation on a Solaris system If the perirev output does not display mps3.5.0.patchbundle1 for PERIdist, PERIfw and PERIglobl, perform the following procedure. Navigation Procedure job aid (page 89) Prerequisites Log on as a superuser. Procedure steps Step Action 1 At the command prompt, enter: cd /cdrom/solaris/packages/mps/patchbundles/ mps3.5.0.patchbundle1 2 At the command prompt, enter: peripatch 3 At the command prompt, enter: perirev to display the packages and patches installed. --End--

89 SCE installation troubleshooting 89 Procedure job aid ============================================================= SunOS wvets0kx 5.8 Generic_ sun4u sparc SUNW,Sun- Blade Hostname: wvets0kx Linked packages: PERImps Release: mps2.1.0 AvayaFramework Release: Framework AvayaJava Release: Java1.5.10_ AvayaJboss Release: Jboss AvayaMysql Release: Mysql PERIdist Release: dist2.0.0 PERIfw Release: 1 PERIglobl Release: globl3.0.0 PERIperl Release: perl5.8.5 Components: tmscomm1 ============================================================== Installed Avaya Packages AvayaFramework Release: Framework AvayaJava Release: Java1.5.10_ AvayaJboss Release: Jboss AvayaMysql Release: Mysql PERIdist Release: dist2.0.0 Patches: mps3.0.0.patchbundle4 ( ) PERIfw Release: 1 Patches: PERIglobl PERIperl mps3.0.0.patchbundle4 ( ) Release: globl3.0.0 Patches: mps3.0.0.patchbundle4 ( ) Release: perl5.8.5

90 90 SCE installation troubleshooting Performing the PVI check on Windows systems Avaya technical support may require you to perform a PVI check on an SCE workstation or an SCE Web server. Use this procedure to perform a PVI check on a Windows system. Navigation Procedure job aid (page 90) Prerequisites Install SCE. Procedure steps Step Action 1 At the command prompt, enter the following command: %windir%\mps30pvicheck.exe 2 On the mps30pvicheck window, click OK. 3 On the Avaya PVICheck: Preinstall Compliancy Check window, select SERVICE CREATION ENVIRONMENT from the menu. 4 Click Save. --End-- Procedure job aid The following example shows the results of a PVI check.

91 SCE installation troubleshooting 91 Figure 16