InfoPlus. SourceBook. How is my Communication Server configured? Produced For Nortel CS1000 Demo. Inventory Configuration Performance Security Backup

Transcription

1 InfoPlus SourceBook How is my Communication Server configured? Produced For Nortel CS Demo Customer Number: 89 Reflecting information from: /8/8 Inventory Configuration Performance Security Backup

2 DISCLAIMER The information contained in this document is based upon data retrieved remotely from a Communication Server. Some of the information presented may be derived, in whole or in part, from this data. Inconsistent and/or incorrect programming of the Communication Server may cause these derivations to be inaccurate. For the sake of consistency in these reports, there may be cases in which a best-effort attempt is made to derive particular information based upon related data in the Communication Server. As the reporting facilities of the Communication Server's hardware and software improve, the enhanced data will lead to more accurate InfoPlus reports. Technical errors encountered during the remote transfer of data from the Communication Server may cause spurious results in the report. Bristol Capital, Inc. does not guarantee the accuracy of the information presented, although reasonable attempts have been and will continue to be made to ensure InfoPlus reports are as accurate as possible. This report and the information contained herein is to be used only for the purposes intended. Any disclosure of the information contained herein to parties other than the subscriber of this service, or the organization whose information is represented, is strictly prohibited. InfoPlus is a registered trademark of Bristol Capital, Inc. Montvale, NJ Copyright 99-8 Bristol Capital, Inc. All Rights Reserved.

3 Nortel CS Demo Communications Management with InfoPlus Regardless of the size or type of organization, there are a few basic concerns of every communications manager. InfoPlus services help address those various concerns through an integrated suite of reports and analyses. This document, the InfoPlus SourceBook, details how a system s software is programmed to meet your organization s needs. The many details of system programming are laid out in understandable formats, including graphics of each set and even each button s feature or line assignment. Commonly needed but difficult to obtain information, such as call routing information, is clearly presented in easily understood reports, such as our Calling Privileges report. The SourceBook is an excellent tool for the day-to-day management and administration of a communications system, ensuring uniformity and adherence to current design policies. A next logical step in gaining additional control over your telecommunications resources might be an InfoPlus Security Audit. While the SourceBook details the general programming of your system, the Security Audit is an extensive analysis of how that programming might be leaving the organization susceptible to internal or external abuse. More than just potential cost avoidance, the Security Audit makes specific recommendations to help limit your system to only intended use. Other services in the InfoPlus suite include: Inventory of the major Communication Server hardware and software components Factory Support analysis pinpoints End-of-Life and other unsupported equipment Access to database for enterprise customers Consultative Report, not a data dump Supported by graphical representation of the important data Analyzes Networks, Trunks, Consoles and even Processors Clear recommendations for improving service Detailed, computerized review of the system s programming Analyses of 8 separate features with security implications Each analysis consists of a feature description, the security concerns and recommended changes in programming One hour of personal consultation is included Off-site backup of your Communication Server s configuration Available at any time for restoration through the Internet Communications Management with InfoPlus Please contact your telecommunications vendor for additional information about these services.

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5 Nortel CS Demo Table of Contents Table of Contents. Station Information Station Templates Call Pickup Intercom Directories Station Speed Call System Speed Call ACD Directories Extension Directory Alphabetical Directory DES Directory MARP Directory Phantom DN Directory Universal Extension Directory Trunking Information Routes Route Lists Calling Privileges System Information Port Counts IP Telephony Configuration IP Zones Zone Based Dialing Voice Mail System Activity Equipment Lists Equipment Layout Action Items Glossary

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7 Nortel CS Demo Conventions Used In This Document Three of the reports in the SourceBook (Route Lists, Calling Privileges, and Action Items) describe capabilities based upon Area Codes. For the purpose of clarity and brevity, we have grouped Area Codes into States, Regions and Areas. If all of the Area Codes within a State or Region are included within a given report, we will indicate the largest area served. For example, both Oregon and Washington are in the Pacific Northwest. If all of the Area Codes in both of these states are included, we will indicate 'Pacific Northwest'. Below is our definition for each of the regions used: Conventions Used In This Document Region Northeast Mid-Atlantic Southeast East Coast Midwest South Central Plain States Southwest Central States Northwest Mountain Pacific Northwest West Coast West States and Regions Included Connecticut, Hew Hampshire, Maine, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont Delaware, Maryland, Virginia, West Virginia, and Washington D.C. Florida, Georgia, North Carolina, and South Carolina Mid-Atlantic, Northeast, and Southeast Illinois, Indiana, Kentucky, Michigan, Ohio, and Wisconsin Alabama, Arkansas, Louisiana, Mississippi, and Tennessee Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and South Dakota Arizona, New Mexico, Oklahoma, and Texas Arkansas, Illinois, Louisiana, Oklahoma, Plain States, Texas, and Wisconsin Idaho and Montana Colorado, Utah, and Wyoming Oregon and Washington California and Pacific Northwest Arizona, Mountain, New Mexico, Nevada, Northwest, and West Coast

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9 Nortel CS Demo Station Information. Station Information The Station Information section presents the configuration of the station side of the Communication Server. This includes a graphical display of each set defined for this customer, and descriptions of the individual Call Pickup and Intercom groups. Additional topics cover the configuration of speed call lists and ACD queues. 9

10 Station Templates.. Station Templates Nortel CS Demo Format This section presents an image of each set defined for this customer in the Communication Server. Graphics of all telephone instruments are in extension number order, and indicate the features of that station. Use Use this section to discuss changes with users and to prepare service or repair orders. The graphics provide a common reference point for all parties. For example, programming for button features and appearances may be verified before calling the vendor for repair of a trouble, or for requesting changes. The amount of time it takes a technician to perform changes will be drastically reduced by consulting the telephone set graphic prior to placing a work order. Telling the technician to add extension to Call Pickup Group is much more efficient ( minutes) than telling the technician to add Alice Pedone to the same Call Pickup Group Sue Graham is in ( minutes). Common Key Feature Codes ADL - Autodial CHG - Charge Account GPU - Group Pickup LNK - Last Number Redial MSB - Make Busy PRS - Privacy Release RDL - Redial RNP - Call Pickup SIG - Signal TRN - Transfer AO, - / Party Conference CWT - Call Waiting GRC - Group Call MCK - Message Cancel MWK - Message Waiting PVN - Private Line Non-ringing RGA - Ring Again SCC - Speed Call Controller SSC - System Speed Call Controller VCC - Voice Call CFW - Call Forward DIG - Dial Intercom HOT - Hotline MIK - Message Indication Key PRK - Call Park PVR - Private Line Ringing RLS - Release SCU - Speed Call User SSU - System Speed Call User Lines appearances that ring on a set are indicated with a triangle icon in the LCD area. If the key does not have an associated LCD strip, the extension number is drawn in a bold font to indicate a ringing appearance. Preparing Repair & Service Orders This section can be a powerful tool in the verification and reporting of repair troubles, and in the placement of complete service orders. Its use will improve service and communications between you, your users, and your vendor. Before reporting troubles such as specific features or keys not working, this section should be consulted to determine if the feature is programmed on the reporting set, or if the correct key is being addressed. Remember, the user only sees what is written on the key cap which may be incorrect - you are seeing the programming in the Communication Server. In preparing service orders, we suggest making a copy of the set to be worked on, and using that copy as both a means to communicate with your users, and as a document to place service orders with your vendor. Cross out those items that need to be changed and write in the changes you want to make. You can even use the book to assign your own Intercom and Call Pickup ; the Communication Server does not have a utility that would allow a technician to find the next spare group easily.

11 Nortel CS Demo Station Templates Did You Know? If you make frequent changes to your stations, or need a superior way to place service requests, you may wish to upgrade to our GuardianService program. GuardianService provides automatic periodic updates of the SourceBook in electronic format ensuring accurate information, and also performs a Backup of your system data to a remote secure server. See your sales representative to learn about the other major benefits of GuardianService. Station Templates Meridian Ext: Attendant MTM MDT Set : TN: 8 DES: Customer: Service Date: JUN 9 CLS: NCOS: TGAR: 8 9 # Shift Hold PRK EES ADL ADL ADL ADL BIN BVR Fwd Int: Ext: Hunt Int: Ext: Hunt Key: : : : : : : : : 8: 9: Pickup: Intercom: System Ext: 8 Clarence Anderson 8 Set : TN: DES: FLJ9 Customer: Service Date: 9 JUL ZONE: TGAR: MENU Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System DEF ABC GHI MNO JKL PRS 9 WXY 8 TUV # FCN LINE : 8 : : : : : : 8: 9: SCU : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 8 Sean Thomas ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL ADL Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: NOV ZONE: TGAR: Pickup: Intercom: System ADL ADL ABC DEF GHI JKL MNO PQRS TUV 8 9WXYZ # ADL ADL ADL HOT HOT : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : :

12 Station Templates Nortel CS Demo Ext: 89 Stanley Jackson Set : TN: 9 DES: FLJ Customer: Service Date: JUN ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 8 Travis White Set : TN: DES: FLJ9 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: JUN ZONE: TGAR: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 8 Chad Harris Set : TN: DES: FLJ Customer: Service Date: 9 SEP ZONE: TGAR: 8 9 # 9 DIG Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: - System 8: : : Ext: 8 Francis Martin Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: NOV ZONE: TGAR: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : :

13 Nortel CS Demo Station Templates Ext: 8 Bradley Thompson 8 9 # Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW Customer: Service Date: 9 SEP ZONE: : RGA : PRK : SSC : TGAR: Pickup: Intercom: System 8: : : Ext: 8 Francisco Garcia Set : TN: DES: FLJ Customer: Service Date: JUL ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : 9 8 ABC DEF GHI JKL MNO PQRS 8 TUV 9 WXYZ # 8 8 Ext: 8 Set : TN: DES: FLJ9 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU Customer: Service Date: SEP ZONE: : 8: : : Dean Martinez TGAR: Pickup: Intercom: System MOBX 8 Hot P Forwarding 999 Q W E A S D 8 Z 9 X C R T Y U I O F G H J K,. / V B N M L P : Ext: 8 Set : UEXT TN: DES: MOBILE Fwd Int: Ext: Hunt Int: Ext: Hunt Key: : : : : : : 8: 9: Customer: Service Date: OCT : : : : : : : : TRN Dean Martinez Pickup: Intercom: System 8: AO 9: CFW : RGA : PRK : NCOS: TGAR: : 8: : :

14 Station Templates Nortel CS Demo Ext: 8 Shane Robinson 9 8 Set : TN: DES: FLJ Customer: Service Date: JAN ZONE: TGAR: 8 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 8 Charlie Clark Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: SEP ZONE: Pickup: Intercom: System TGAR: ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : 8: : : Ext: 88 Duane Rodriguez Set : TN: DES: FLJ Customer: Service Date: SEP ZONE: TGAR: 8 9 # 9 DIG Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: - System 8: : : Ext: 89 Franklin Lewis Set : TN: 8 DES: FLJ8 Customer: Service Date: APR ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : :

15 Nortel CS Demo Station Templates Ext: 8 Brad Lee 8 8 Set : TN: 8 DES: FLJ Customer: Service Date: AUG ZONE: TGAR: Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 8 Claude Walker Set : TN: DES: FLJ8 Customer: Service Date: SEP ZONE: TGAR: 8 9 # 9 Quit 8 SCU 8 8 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 8 Sharon Hall 8 Set : TN: DES: FLJ Customer: Service Date: SEP 9 ZONE: TGAR: 8 9 # 9 8 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 8 Amanda Allen 9 DIG 8 Set : TN: DES: FLJ Customer: Service Date: SEP 9 ZONE: TGAR: 8 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: - System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSC : 8: : :

16 Station Templates Nortel CS Demo Ext: 8 Frances Young Set : TN: 8 DES: FLJ Customer: Service Date: FEB ZONE: TGAR: 8 9 # 9 Quit 8 8 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 8 Diane Hernandez Set : TN: 9 DES: FLJ Customer: Service Date: APR ZONE: TGAR: 8 9 # 9 Quit 8 8 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 8 Heather King 8 Set : TN: DES: FLJ Customer: Service Date: AUG ZONE: TGAR: 8 9 # 9 8 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 88 Jean Wright Set : TN: DES: FLJ Customer: Service Date: JUN ZONE: TGAR: 8 9 # 9 DIG Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : Pickup: Intercom: - System 8: : :

17 FCN Nortel CS Demo Station Templates Ext: 8 Joan Lopez 8 Set : TN: DES: FLJ Customer: Service Date: OCT ZONE: TGAR: MENU Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System DEF ABC GHI MNO JKL PRS 9 WXY 8 TUV # LINE : 8 : : : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 8 Diana Hill Set : TN: DES: FLJ8 Customer: Service Date: 8 JUL ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 8 Gladys Scott 8 Set : TN: DES: FLJ Customer: Service Date: OCT ZONE: TGAR: Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : 8 : : : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : 8: : : Ext: 88 Tracy Green Set : TN: DES: FLJ Customer: Service Date: SEP ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : :

18 Station Templates Nortel CS Demo 9 8 ABC DEF GHI JKL MNO PQRS 8 TUV 9 WXYZ # 8 8 Ext: 8 Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU Customer: Service Date: 9 SEP ZONE: : 8: : : Grace Adams TGAR: Pickup: Intercom: System Ext: 8 Shannon Baker 8 9 # Set : TN: DES: FLJ9 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW Customer: Service Date: OCT ZONE: : RGA : PRK : SSU : TGAR: Pickup: Intercom: System 8: : : Ext: 8 Elaine Gonzalez Set : TN: DES: FLJ Customer: Service Date: OCT ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 8 Peter Mclaughlin 8 Set : TN: DES: FLJ Customer: Service Date: APR ZONE: NCOS: TGAR: Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: - System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : DIG : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : 8

19 Nortel CS Demo Station Templates Ext: 8 Arthur Zimmerman Set : TN: DES: FLJ Customer: Service Date: APR ZONE: TGAR: 8 9 # 9 Quit 8 8 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 8 Antonio French 8 Set : TN: DES: FLJ Customer: Service Date: MAR ZONE: TGAR: Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : : : 8: 9: SCU : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 8 Charlotte Nelson Set : TN: DES: FLJ Customer: Service Date: OCT ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 8 Juanita Carter 8 8 Set : TN: 9 DES: FLJ Customer: Service Date: MAR ZONE: TGAR: Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : 9

20 Station Templates Nortel CS Demo Ext: 8 Eva Mitchell Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: NOV ZONE: TGAR: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 8 Clara Perez 8 9 # 8 8 Quit Set : P TN: DES: FLJ9 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : 8: 9: : : Customer: Service Date: APR ZONE: : : : : : MWK : TRN 8: AO 9: CFW TGAR: Pickup: Intercom: System : RGA : PRK : SSU : 8: : : MOBX 8 Hot P Forwarding 9 Q W E A S D 8 Z 9 X C R T Y U I O F G H J K,. / V B N M L P : Ext: 8 Set : UEXT TN: DES: MOBILE Fwd Int: Ext: Hunt Int: Ext: Hunt Key: : : : : : : 8: 9: Customer: Service Date: OCT : : : : : : : : TRN Clara Perez Pickup: Intercom: System 8: AO 9: CFW : RGA : PRK : NCOS: TGAR: : 8: : : Ext: 8 Joanne Roberts Set : TN: DES: FLJ9 Customer: Service Date: SEP 9 ZONE: TGAR: 8 9 # 9 Quit 8 8 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : :

21 Nortel CS Demo Station Templates Ext: 8 Joann Turner 8 Set : TN: DES: FLJ Customer: Service Date: SEP ZONE: TGAR: Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 88 Nathan Buchanan Set : TN: DES: FLJ Customer: Service Date: SEP 9 ZONE: TGAR: 8 9 # 9 Quit 8 88 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 89 Beatrice Phillips 89 Set : TN: DES: FLJ Customer: Service Date: 8 SEP 9 ZONE: TGAR: Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 88 Conference Room Set : TN: DES: FLJ Customer: Service Date: 8 JAN ZONE: TGAR: 88 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System 8 9 # : : : : 8 : 8 : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : :

22 Station Templates Nortel CS Demo Ext: 898 Ana Parker Modem Set : TN: 8 9 DES: CPMOD Customer: Service Date: JUN 9 CLS: UNR TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System Ext: 899 Ida Evans Modem Set : TN: 8 9 DES: MODEM Customer: Service Date: JUN 9 CLS: UNR TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System Ext: 9 Jeanette Edwards 9 9 Set : P TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: NOV ZONE: Pickup: Intercom: System TGAR: 8 9 # Quit : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : 8: : : Ext: 9 Jeanne Collins Set : TN: DES: FLJ Customer: Service Date: SEP ZONE: TGAR: 8 9 # 9 Quit Fwd Int: Ext: Hunt Int: Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : :

23 Nortel CS Demo Station Templates Ext: 9 Stacey Stewart 9 Set : TN: DES: FLJ Customer: Service Date: MAY 9 ZONE: NCOS: TGAR: 9 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: - System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : 9 : : : : DIG : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 9 Charlene Sanchez Set : TN: DES: FLJ Customer: Service Date: MAY 9 ZONE: TGAR: 8 9 # 9 Quit 8 SCC 9 9 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 9 Nathaniel Moran Meridian Set : TN: 8 DES: FLJ Customer: Service Date: 9 MAY 9 CLS: UNR NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System 8 9 # 9 9 Ext: 9 Spare Modem Set : TN: 8 9 DES: FLJ Customer: Service Date: SEP 9 TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System

24 Station Templates Nortel CS Demo Ext: 9 Spare Fax Set : TN: 8 9 DES: FLJ Customer: Service Date: SEP 9 TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System Ext: 98 POTS Line Set : TN: DES: FLJ Customer: Service Date: SEP 9 TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System Ext: 99 Mitchell Copeland 9 8 Set : TN: DES: FLJ Customer: Service Date: 8 AUG ZONE: TGAR: 99 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : 8: : : Ext: 9 Mathew Roy Set : TN: 8 DES: FLJ8 Customer: Service Date: 8 AUG ZONE: TGAR: 8 9 # 9 Quit 8 9 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : :

25 Nortel CS Demo Station Templates Ext: 9 Pearl Morris Set : TN: DES: FLJ Customer: Service Date: MAR ZONE: TGAR: 8 9 # 9 Quit 8 9 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : Pickup: Intercom: System 8: : : Ext: 9 Claudia Rogers 9 9 Set : TN: DES: FLJ Customer: Service Date: MAY 9 ZONE: NCOS: TGAR: 9 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 9 Robert Reed 9 DIG Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: MAY 9 ZONE: TGAR: Pickup: Intercom: - System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 9 Albert Cook Set : TN: DES: FLJ Customer: Service Date: APR ZONE: TGAR: 8 9 # Quit 8 9 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : Pickup: Intercom: System 8: : :

26 Station Templates Nortel CS Demo Ext: 9 Bobby Morgan 9 9 Set : TN: DES: FLJ Customer: Service Date: SEP 9 ZONE: TGAR: Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO PQRS TUV 8 9WXYZ # 9 9 : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 9 Roberto Bell 9 Set : TN: DES: FLJ Customer: Service Date: MAY 9 ZONE: TGAR: Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : 9 : : : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : 8: : : Ext: 99 Ruben Murphy Set : TN: 8 DES: FLJ Customer: Service Date: MAY 9 ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 9 Gabriel Bailey 9 9 ADL ADL ADL ADL ADL ADL Set : TN: 9 DES: FLJ8 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: MAY 9 ZONE: TGAR: Pickup: Intercom: System ABC DEF GHI JKL MNO PQRS TUV 8 9WXYZ # : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : :

27 Nortel CS Demo Station Templates Ext: 9 Deborah Rivera Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: MAY 9 ZONE: TGAR: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : 8: : : Ext: 9 Rebecca Cooper Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: JUL ZONE: TGAR: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 9 Debra Richardson Set : TN: DES: FLJ Customer: Service Date: 9 JUL 9 ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : Pickup: Intercom: System 8: : : Ext: 9 Ruby Cox 9 Set : TN: DES: FLJ Customer: Service Date: MAY 9 ZONE: TGAR: Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: - System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : 9 : : : : DIG : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : 8: : :

28 Station Templates Nortel CS Demo Ext: 9 Robin Howard Set : TN: DES: FLJ Customer: Service Date: MAY 9 ZONE: TGAR: 8 9 # 9 DIG Quit 8 SCU 9 9 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSC : Pickup: Intercom: - System 8: : : Ext: 9 Amber Ward Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: MAY 9 ZONE: TGAR: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 98 Debbie Torres Set : TN: DES: FLJ8 Customer: Service Date: MAY 9 ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : Pickup: Intercom: System 8: : : Ext: 99 Patricia Pittman 99 Set : TN: DES: FLJ8 Customer: Service Date: MAY 9 ZONE: TGAR: MENU Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System DEF ABC GHI MNO JKL PRS 9 WXY 8 TUV # FCN LINE : 99 : : : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : 8

29 Nortel CS Demo Station Templates Ext: 9 Roberta Peterson Set : TN: DES: FLJ8 Customer: Service Date: APR ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 9 Michael Gray 8 Set : TN: DES: FLJ Customer: Service Date: MAY 9 ZONE: TGAR: 8 9 # Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : Pickup: Intercom: System 8: : : Ext: 9 Ruth Mccormick 9 9 Set : TN: DES: FLJ Customer: Service Date: MAY 9 ZONE: TGAR: Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: - System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : DIG : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 9 Richard Ramirez 9 8 SCU 9 9 Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: MAY 9 ZONE: TGAR: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : 9

30 Station Templates Nortel CS Demo Ext: 9 Jack James 9 9 Set : TN: DES: FLJ Customer: Service Date: OCT ZONE: TGAR: Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: - System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : DIG : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 9 Nicholas Watson Set : TN: DES: FLJ Customer: Service Date: MAY ZONE: TGAR: 8 9 # 9 Quit 8 SCC 9 9 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : MOBX 9 Hot P Forwarding 9 Q W E A S D 8 Z 9 X C R T Y U I O F G H J K,. / V B N M L P : Ext: 9 Set : UEXT TN: DES: MOBILE Fwd Int: Ext: Hunt Int: Ext: Hunt Key: : : : : : : 8: 9: Customer: Service Date: OCT : : : : : : : : TRN Nicholas Watson Pickup: Intercom: System 8: AO 9: CFW : RGA : PRK : NCOS: TGAR: : 8: : : Ext: 9 Victor Brooks Set : TN: 8 DES: FLJ Customer: Service Date: DEC ZONE: TGAR: 8 9 # 9 DIG Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSC : Pickup: Intercom: - System 8: : :

31 Nortel CS Demo Station Templates Ext: 9 Presentation Room Set : TN: 9 DES: FLJ Customer: Service Date: MAY 9 ZONE: TGAR: 9 Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Pickup: Intercom: System 8 9 # : 9 : : : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 99 Ricky Sanders Set : TN: DES: FLJ Customer: Service Date: APR ZONE: TGAR: 8 9 # 9 Quit Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 9 Micheal Price 8 Set : TN: DES: FLJ Customer: Service Date: DEC ZONE: TGAR: 8 9 # Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: 9 Oscar Bennett Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: Customer: Service Date: MAY 9 ZONE: TGAR: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : :

32 Station Templates Nortel CS Demo Ext: 9 Zachary Wood 9 9 ADL ADL ADL ADL ADL ADL ADL ADL Set : TN: DES: FLJ Customer: Service Date: MAY 9 ZONE: TGAR: ADL ADL ADL ADL ADL ADL ADL ADL Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: - System ABC DEF GHI JKL MNO PQRS TUV 8 9WXYZ # : : DIG : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: 99 Hector Barnes FAX Set : TN: 8 9 DES: FAX Customer: Service Date: 9 JUL 9 TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System Ext: 99 Kitchen FAX Set : TN: DES: KITFAX Customer: Service Date: 9 JUL 9 CLS: UNR TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System Ext: 99 Computer Room FAX Set : TN: 8 9 DES: CPUFAX Customer: Service Date: OCT 9 CLS: UNR TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System

33 Nortel CS Demo Station Templates Agt. Grp Kathleen Holloway Set : 9 TN: DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 DIG TRN MSB NRD Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: - System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : : Agt. Grp Catherine Brock Set : 9 TN: DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 TRN MSB NRD Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : : Agt. Grp Katherine Poole Set : 9 TN: DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 TRN MSB NRD Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : : Agt. Grp Kathy Frank Set : 9 TN: DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 TRN MSB NRD Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : :

34 Station Templates Nortel CS Demo Agt. Grp Kathryn Logan Meridian Set : TN: DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: - System 8 9 # DIG TRN MSB NRD Agt. Grp Rita Owen Meridian Set : TN: DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System 8 9 # TRN MSB NRD Agt. Grp Esther Bass Meridian Set : TN: DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System 8 9 # TRN MSB NRD Agt. Grp Cathy Marsh Meridian Set : TN: DES: ACD8 Customer: Service Date: MAY 9 NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System 8 9 # TRN MSB NRD

35 Nortel CS Demo Station Templates Agt. 8 Grp Katie Drake Set : 9 TN: 8 DES: ACD9 Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 DIG TRN MSB NRD 8 8 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: - System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : : Agt. 9 Grp Beth Wong Set : 9 TN: 9 DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 TRN MSB NRD 9 9 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : : Agt. Grp Natalie Jefferson Set : 9 TN: DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 TRN MSB NRD Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : : Agt. Grp Paul Park Set : 9 TN: DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 TRN MSB NRD Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : :

36 Station Templates Nortel CS Demo Agt. 8 Grp Douglas Morton Meridian Set : TN: 8 8 DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: - System 8 9 # DIG AO TRN MSB NRD 8 8 Agt. 8 Grp Bruce Abbott Meridian Set : TN: 8 8 DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System 8 9 # AO TRN MSB NRD 8 8 Agt. 8 Grp Louis Sparks Meridian Set : TN: 8 8 DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System 8 9 # AO TRN MSB NRD 8 8 Agt. 8 Grp Maurice Patrick Meridian Set : TN: 8 8 DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System 8 9 # AO TRN MSB NRD 8 8

37 Nortel CS Demo Station Templates Agt. 8 Grp Raul Norton Set : 9 TN: 8 8 DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 AO TRN MSB NRD 8 8 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : : Agt. 8 Grp Laura Huff Set : 9 TN: 8 8 DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 AO TRN MSB NRD 8 8 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : : Agt. 8 Grp Louise Clayton Set : 9 TN: 8 8 DES: ACD Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 AO TRN MSB NRD 8 8 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : : Agt. 8 Grp Paula Massey Set : 9 TN: 8 8 DES: ACD8 Customer: Service Date: MAY 9 NCOS: TGAR: 8 9 AO TRN MSB NRD 8 8 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System # Quit : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : CLT 8: RLT : :

38 Station Templates Nortel CS Demo Ext: CallPilot Modem Set : TN: 8 9 DES: CALLP Customer: Service Date: 8 JUN 9 CLS: UNR TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System Ext: SoftPhone Experiment 9 8 Set : PC TN: DES: SFTPHO Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Customer: Service Date: 9 FEB ZONE: Pickup: Intercom: System NCOS: TGAR: : : : : : : TRN 8: AO 9: CFW : RGA : PRK : : 8: : : Ext: Pauline Lloyd Meridian Set : TN: 8 DES: FLJ Customer: Service Date: MAY 9 NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System 8 9 # Ext: Lauren Figueroa Meridian Set : TN: 8 DES: FLJ8 Customer: Service Date: MAY 9 NCOS: TGAR: Hold Rls Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System 8 9 # 8

39 Nortel CS Demo Station Templates Ext: Michelle Jenkins 8 9 # 9 Quit 8 Set : 9 TN: 8 DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW Customer: Service Date: 8 JAN : RGA : PRK : : CLT Pickup: Intercom: System 8: RLT : : TGAR: Ext: Michelle Jenkins 9 # 9 Quit 8 Set : TN: DES: FLJ Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW Customer: Service Date: 9 JUL 9 ZONE: : RGA : PRK : : TGAR: Pickup: Intercom: System 8: : : Ext: Nicole Perry Set : TN: DES: FLJ Customer: Service Date: JUN 9 ZONE: TGAR: 8 9 # 9 DIG Quit 8 Fwd Int: 8 Ext: Hunt Int: 8 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: - System 8: : : Ext: Rachel Powell Set : 9 TN: 8 8 DES: FLJ Customer: Service Date: 8 JAN CLS: UNR TGAR: 8 9 # ADL ADL 9 ADL ADL ADL ADL Quit 8 ADL ADL ADL ADL Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : SCC : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : CLT Pickup: Intercom: System 8: RLT : : 9

40 Station Templates Nortel CS Demo Ext: Jacqueline Long Set : 9 TN: 8 9 DES: FLJ Customer: Service Date: JUN 9 CLS: UNR TGAR: 8 9 # ADL ADL 9 ADL ADL ADL ADL Quit 8 ADL ADL ADL ADL Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : CLT Pickup: Intercom: System 8: RLT : : Ext: Phantom Forward Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Set : TN: 8 DES: FWD Fwd Int: Ext: Hunt Int: Ext: Customer: Service Date: JUN 9 Pickup: Intercom: System NCOS: TGAR: Ext: 8 Phantom Forward Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Set : TN: 8 DES: FWD Fwd Int: Ext: Hunt Int: Ext: Customer: Service Date: JUN 9 Pickup: Intercom: System NCOS: TGAR: Ext: 9 Phantom Forward Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Set : TN: 8 DES: FWD Fwd Int: Ext: Hunt Int: Ext: Customer: Service Date: JUN 9 Pickup: Intercom: System NCOS: TGAR:

41 Nortel CS Demo Station Templates Ext: Laurie Carson Set : TN: DES: FLJ Customer: Service Date: JUN 9 ZONE: TGAR: Fwd Int: 8 Ext: Hunt Int: 8 Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : 8: SCU 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: Victoria Patterson Set : 9 TN: 8 DES: FLJ Customer: Service Date: 8 JAN CLS: UNR TGAR: 8 9 # ADL Quit ADL Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : ADL : ADL : ADL : ADL 8: ADL 9: ADL : ADL : ADL : : : : : MWK : TRN 8: AO 9: CFW Pickup: Intercom: System : RGA : PRK : : CLT 8: RLT : : Ext: Lucille Hughes Set : 9 TN: 8 DES: FLJ Customer: Service Date: 8 JAN CLS: UNR TGAR: 8 9 # ADL ADL 9 ADL ADL ADL ADL Quit 8 ADL ADL ADL ADL Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : : CLT Pickup: Intercom: System 8: RLT : : Ext: Michele Flores Set : 9 TN: 8 DES: FLJ Customer: Service Date: 8 JAN CLS: UNR TGAR: 8 9 # ADL Quit ADL Fwd Int: 999 Ext: Hunt Int: 999 Ext: Hunt Key: : ADL : ADL : ADL : ADL 8: ADL 9: ADL : ADL : ADL : SCU : : : : MWK : TRN 8: AO 9: CFW Pickup: Intercom: System : RGA : PRK : : CLT 8: RLT : :

42 FCN Station Templates Nortel CS Demo Ext: 9 Maureen Bowers 9 Set : TN: 8 DES: FLJ Customer: Service Date: 9 JUL 9 ZONE: TGAR: MENU Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System GHI PRS DEF ABC MNO JKL 9 WXY 8 TUV # LINE : : : : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: Courtney Roberson Set : TN: DES: FLJ Customer: Service Date: 9 JUL 9 ZONE: CLS: UNR TGAR: 8 9 # 9 Quit 8 Fwd Int: Ext: Hunt Int: Ext: Hunt Key: : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : Pickup: Intercom: System 8: : : Ext: David Barton Set : TN: DES: FLJ8 Customer: Service Date: 9 JUL 9 ZONE: TGAR: Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : : : : : 8: 9: : : : : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : : Ext: Kevin Tran 9 8 Set : TN: 9 DES: FLJ Customer: Service Date: 9 JUL 9 ZONE: TGAR: Fwd Int: Ext: Hunt Int: Ext: Hunt Key: Pickup: Intercom: System ABC DEF GHI JKL MNO 8 9 PQRS TUV WXYZ # : : : SCU : : : : MWK : TRN 8: AO 9: CFW : RGA : PRK : SSU : 8: : :

43 Nortel CS Demo Station Templates Ext: Vicki Washington Set : TN: 8 9 DES: FLJ9 Customer: Service Date: JUN 9 TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System Ext: Vicki Washington Set : P TN: DES: CONFRM Customer: Service Date: JUN 9 ZONE: TGAR: 8 9 # Fwd Int: 8 Ext: Hunt Int: 8 Ext: Hunt Key: : : : : : : : 8: 9: : : : : : : : Pickup: Intercom: System : TRN 8: AO 9: CFW : RGA : PRK : : 8: : : Ext: 99 Lucy Butler FAX Set : TN: 8 9 DES: FAX Customer: Service Date: JUN 9 CLS: UNR TGAR: Message GHI PQRS ABC JKL TUV 8 Oper DEF MNO WXYZ 9 # Mute Flash Redial Hold Hold Fwd Int: Ext: Hunt Int: Ext: Pickup: Intercom: System

44 Call Pickup.. Call Pickup Nortel CS Demo This section contains listings of all stations that share the same Call Pickup Group. Format The section is organized by Call Pickup Group, and then by extension number within the Group. We have purposefully omitted more technical information (such as TN and DES) from this report to avoid confusion should these reports be distributed to your users. Use This information may be distributed to each member of each Group so they may have an accurate listing of members in their Call Pickup Group. Call Pickup that have only one station assigned are listed in the Action Items section as items which may be cleaned up. Call Pickup Group: Stations in this Call Pickup Group: Extension 8 Clarence Anderson 89 Stanley Jackson 8 Travis White 8 Bradley Thompson 8 Francisco Garcia 8 Brad Lee 8 Claude Walker 8 Amanda Allen 8 Frances Young 8 Diane Hernandez 8 Heather King 8 Joan Lopez 8 Diana Hill 8 Gladys Scott 88 Tracy Green 8 Grace Adams 8 Antonio French 8 Charlotte Nelson 8 Joann Turner 88 Conference Room 9 Charlene Sanchez 99 Mitchell Copeland 9 Pearl Morris 99 Ruben Murphy 9 Deborah Rivera

45 Nortel CS Demo Call Pickup Extension Rebecca Cooper Robin Howard Patricia Pittman Roberta Peterson Richard Ramirez Jack James Presentation Room Ricky Sanders Oscar Bennett Michelle Jenkins Nicole Perry David Barton Total Members in Group: Call Pickup Group: Stations in this Call Pickup Group: Extension 8 Shane Robinson 8 Charlie Clark 88 Duane Rodriguez 8 Juanita Carter 8 Joanne Roberts 9 Robert Reed Michelle Jenkins Rachel Powell Victoria Patterson Lucille Hughes Michele Flores Courtney Roberson Total Members in Group: Call Pickup Group: Stations in this Call Pickup Group: Extension 8 Peter Mclaughlin Total Members in Group:

46 Call Pickup Call Pickup Group: Nortel CS Demo Stations in this Call Pickup Group: Extension 9 Stacey Stewart Total Members in Group:

47 Nortel CS Demo.. Intercom Directories Intercom Directories This section contains listings of all stations that share the same Dial Intercom Group. Format This section is organized by Intercom Group, and then by extension number within the Group. The right most column provides the Dial Code for each member of the Intercom Group. We have purposefully omitted more technical information (such as TN and DES) from this report to avoid confusion should these reports be distributed to your users. Use This information may be distributed to each member of each Group so they may have an accurate directory of their Dial Intercom Group. Intercom which have only one station assigned are listed in the Action Items section as items which may be cleaned up. Dial Intercom Group: Stations in this Dial Intercom Group: Extension 88 Jean Wright 8 Peter Mclaughlin 9 Robin Howard 9 Zachary Wood Kathleen Holloway Kathryn Logan 8 Douglas Morton Total Members in Group: Dial Code Dial Intercom Group: Stations in this Dial Intercom Group: Extension 88 Duane Rodriguez 9 Stacey Stewart 9 Robert Reed 9 Victor Brooks Nicole Perry Total Members in Group: Dial Code

48 Intercom Directories Dial Intercom Group: Nortel CS Demo Stations in this Dial Intercom Group: Extension 9 Ruth Mccormick Total Members in Group: Dial Code Dial Intercom Group: Stations in this Dial Intercom Group: Extension 8 Chad Harris 8 Amanda Allen 9 Jack James 8 Katie Drake Total Members in Group: Dial Code Dial Intercom Group: Stations in this Dial Intercom Group: Extension 9 Ruby Cox Total Members in Group: Dial Code 8

49 Nortel CS Demo.. Station Speed Call Station Speed Call Station Speed Call provides station users the ability to dial frequently called telephone numbers using a to digit code. Format This section contains a listing of all stations that have been programmed for Station Speed Call capabilities. It is sorted by Station Speed Call list number, then by extension for stations sharing the same list. Extensions noted with a in the 'Controller' column have the ability to add to or modify the Speed Call list. We also provide each station's DES (usually indicating the station's location), Equipment (TN), and set type. Use Speed Call lists consume valuable system memory. You will be able to conserve memory by reducing the number of lists. Employees who have shared responsibilities may be able to share a common Station Speed Call list as opposed to having individual lists, thus saving memory. For the purpose of uniformity, this report should be consulted when establishing new Station Speed Call lists in order to easily determine the next available Station Speed Call list number. List Controller Extension DES Equipment Claude Walker 8 FLJ8 Charlene Sanchez 9 FLJ Rachel Powell FLJ Laurie Carson FLJ Michele Flores FLJ 8 9 Robin Howard 9 FLJ Richard Ramirez 9 FLJ Clarence Anderson 8 FLJ9 Antonio French 8 FLJ Nicholas Watson 9 FLJ Kevin Tran FLJ 9 Total number of Station Speed Call users: 9

50 System Speed Call.. System Speed Call Nortel CS Demo System Speed Call gives station users access to a System Speed Call list allowing them to dial frequently called telephone numbers using a to digit code. System Speed Call also overrides any restrictions placed on an extension. Thus, even a fully restricted station can reach a distant office if the distant office's telephone number is placed on the System Speed Call list. Format This report contains listings of all stations that have been programmed for access to the same System Speed Call list. Each listing is sorted by extension number. Extensions noted with a in the 'Controller' column have the ability to add to or modify the Speed Call List. Following each list, we also provide the telephone numbers programmed for each code within the list, and a space you may use to identify the number. Use System Speed Call numbers are not limited by a station's Network Class of Service. As a consequence, they are an important tool for providing extended calling privileges to stations with limited NCOS. Use this report to ensure that all stations that should have access to the System Speed Call feature are correctly programmed. You may also wish to distribute the Codes and Numbers to each member of a System Speed Call list for reference and updating purposes. Did You Know? As System Speed Call overrides a station's restriction, you may wish to verify these assignments for appropriateness. The InfoPlus Security Audit investigates and analyzes this and 8 other configurations to help identify and block unintended use or access. System Speed Call List: Stations using this list: Controller Extension DES Equipment Clarence Anderson 8 FLJ9 Sean Thomas 8 FLJ Stanley Jackson 89 FLJ 9 Travis White 8 FLJ9 Chad Harris 8 FLJ Francis Martin 8 FLJ Bradley Thompson 8 FLJ Francisco Garcia 8 FLJ Dean Martinez 8 FLJ9 Shane Robinson 8 FLJ Duane Rodriguez 88 FLJ Franklin Lewis 89 FLJ8 8 Brad Lee 8 FLJ 8 Claude Walker 8 FLJ8 Sharon Hall 8 FLJ Amanda Allen 8 FLJ