Frequently Asked Questions - Cellphone Banking

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Frequently Asked Questions - Cellphone Banking"

Transcription

1 Frequently Asked Questions - Cellphone Banking Q1: Are there any special requirements I need before I start using Cellphone Banking from FNB? No, anyone, with any cellphone, on any network can start banking by simply entering *120*321# and pressing the green/dial button on your cellphone. Alternatively you can bank by sending an SMS to For these methods, there are no special SIM card requirements, no complicated downloads and no changes to your cellphone settings are required. However, if you want to use our fnb.mobi (WAP) banking, you will need to have the following: The cellphone has to be data services (GPRS, 3G or Edge) enabled and The cellphone has to be WAP 2.0 enabled and Any valid SIM card can be used. Please remember that if your cellphone is not compatible, you can still do Cellphone banking using SMS or our menu based methods. Q2: I have a Palm Device, would I be able to use Cellphone Banking from FNB? Yes you can, however you would need to manually load the settings onto your device as these settings cannot be sent to you via an SMS. For more information contact your service provider (Vodacom, MTN, Cell C or Virgin Mobile). Q3: Do I need to register first and where can I register? Yes, you will need to register. Go to any FNB ATM. It will take approximately 60 seconds of your time Login to and click on the service tab at the top Call Go to any FNB branch To register for Cellphone Banking from FNB you need to have: A valid cellphone number on the MTN, Vodacom, Cell C or Virgin Mobile network A qualifying FNB account Q4: Have no airtime to buy airtime? Dial *130*321# to recharge your or someone else's cellphone on the same network. You won t be charged a network service fee Q5: Can I register more than one cellphone on my account or more than one account? No. For your security you can only register one cellphone number to one of your FNB accounts - which is your primary account. Q6: What is a MOPIN?

2 A MOPIN is your 5-digit Cellphone Banking PIN, which you will be required to select at registration. Each time you use Cellphone Banking you will be asked to provide your MOPIN. This is a security precaution and will ensure that only you will be able to access your accounts. Please remember to keep your MOPIN a secret. Q7: What are the benefits of banking on my cellphone? It's as simple as sending an SMS to 31321, entering *120*321# or entering *120*321*362# on your cellphone and pressing the green/dial button. 24-hour banking convenience - you can bank wherever you are, whenever you want Any cellphone make or model can be used Customers who subscribe to any of the 4 networks can do Cellphone Banking (MTN, Vodacom, Cell C and Virgin Mobile) No special SIM card requirements No complicated downloads No changes to your cellphone settings*** Transactions occur real-time Registration is quick and free Zero subscription fees * Standard network rates will still apply (Contact your network provider for more info on these charges) *** This excludes WAP or fnb.mobi banking Q8: What can I do using Cellphone Banking from FNB? Buy prepaid cellphone airtime, Telkom (PrepaidFone or WorldCall), Globel International prepaid airtime or prepaid electricity for yourself or for someone else. Purchase SMS or Data bundles from Vodacom View a list of your most recent prepaid airtime, Telkom or electricity purchases Check balances on one or all of your accounts Get a mini statement Transfer money between your own FNB accounts Pay any account or anyone else Receive real-time confirmation of financial s (incontact) Maintain your Cellphone Banking details Additional functionality for FNB 2010 Ticket Promotion: View your participation status View your winner status Check your goal balances Opt in or out of the game Soccer 6 betting facility. The following features are available: Open Telebet account View fixtures Basic instructions on how to place a bet Play Soccer 6 View bets View Telebet account balance Transfer/Deposit money into TAB account Withdrawal of winnings from TAB account Play for fun (demo)

3 Q9: How secure is Cellphone Banking from FNB? Your security is our first priority. Cellphone Banking from FNB provides you with several security features, ensuring your peace of mind! Security features include: Automatic registration to incontact, FNB's free messaging service, which notifies you immediately of any activity on your FNB account A full money-back guarantee in the case of Cellphone Banking fraud, provided that the incontact service is active and that reasonable care has been taken to protect your access details Only the cellphone number registered for Cellphone Banking from FNB can access the Cellphone Banking service You can call the Cellphone Banking Helpline on to put a hold on your Cellphone Banking service if your cellphone is lost or stolen Q10: Can I use Cellphone Banking if I subscribe to any network? Yes, Cellphone Banking is available to MTN, Vodacom, Cell C and Virgin Mobile subscribers. Q11: Can I use Cellphone Banking if I port to a different network? Yes, you may continue to use the service without any problems. Q12: Which number must I use when I send an SMS? To send an SMS request always use Q13: Which number must I use to authenticate myself? For MOPIN authentication always dial *120*321*MOPIN#, where MOPIN will be your 5-digit Cellphone Banking PIN. Q14: Which number must I dial to use the menu-based Cellphone Banking option? Enter *120*321# on your cellphone and press the green/dial button. Thereafter, simply follow the prompts. Q15: What is fnb.mobi banking? This is a new method of banking on your cellphone. It has a lot more features than the other two Cellphone Banking methods, it is colourful and easy to use. However you do need to ensure the following: Your cellphone has to be data service (GPRS, 3G or Edge) enabled and Your cellphone has to be WAP 2.0 enabled and Any valid SIM card can be used. Q16: Where can I obtain a copy of the Cellphone Banking Terms and Conditions? You can obtain a copy of the terms and conditions from your nearest FNB branch, via the Call Centre or from the FNB website. Read the terms and conditions online at

4 Q17: How much prepaid airtime can I purchase? Customers are able to top-up their airtime for any amount, provided that the airtime top-up is within the minimum and maximum prepaid airtime values sold by each service provider and provided that you don t exceed your prepaid Cellphone Banking daily limit, MTN minimum R5 and maximum R1 000 Vodacom minimum R12 and maximum R1 000 Cell C minimum R10 and maximum R1 000 Virgin Mobile minimum R15 and maximum R500 Q18: Could I make use of the flexi option to purchase SMS or Data bundles on the WAP bearer? Unfortunately this functionality is not yet available so customers would need to select one of the predefined amounts. Q19: How much prepaid Telkom can I purchase? Customers are able to purchase prepaid Telkom for any amount, provided that the value of the purchase is within the minimum and maximum values sold by Telkom and provided that you don t exceed your prepaid Cellphone Banking daily limit, Telkom PrepaidFone minimum R40 and maximum R200 Telkom WorldCall minimum R50 and maximum R200 Q20: How much Globel International airtime can I purchase? Customers are able to purchase Globel international airtime for any amount, provided that the value of the purchase is within the minimum and maximum values sold by Globel and provided that you don t exceed your prepaid Cellphone Banking daily limit, Globel International Vouchers R30, R50, R100, R200, R500 Globel Flexi-recharge- minimum R10 and maximum R1000 Q20: When I called the Globel access number the voice prompts ask for my PIN number, what PIN number are they referring to? The PIN number that Globel is referring to is your 10- digit Globel Card number that would already contain the airtime denomination that you have recharged. This number is in your confirmation SMS. Q21: I have accidentally deleted my confirmation SMS, how do I get my Globel card number? Not to worry, when you re-enter FNB s Cellphone Banking and select Globel it will contain the last card numbers that were topped up. Q22: Where can I find more information about Globel International airtime? For more information on Globel you can visit Q23: Could I purchase Globel International airtime via WAP? Yes, Globel is now available via the WAP bearer of Cellphone Banking. Q24: How much prepaid electricity can I purchase? You are able to purchase prepaid electricity for any amount, provided that the value of the purchase is within the minimum and maximum values sold by Eskom and provided that you don t exceed your Cellphone Banking prepaid daily limit,

5 Prepaid electricity minimum R30 and maximum R500 Q25: What are the Cellphone Banking daily limits? R1 000 daily limit for prepaid airtime, Telkom and electricity purchases R daily limit for transfers between your own FNB accounts R daily limit for payments to anyone or any account Q26: How much does it cost* to use Cellphone Banking from FNB? FNB Cellphone Banking Registration, Subscription Fee and incontact Buying prepaid mobile airtime or Telkom PrepaidFone and WorldCall airtime, Globel PrePaid,Prepaid Electricity,Mxit,Vodacom Bundles and International Prepaid Paying a Traffic Fine Schedule a prepaid Top-up Soccer 6 Cell Pay Point View the history of all my prepaid purchases Check the account balance on a single account Check the balance on all of my accounts Get a mini statement Transfer money between my own FNB Accounts Make a payment to any account or anyone else View the history of all my payments on personal on personal on personal on personal on personal on personal on personal Fee charged using a credit card account: FNB Cellphone Banking Registration, Subscription Fee and incontact Buying prepaid mobile airtime or Telkom PrepaidFone and WorldCall airtime, Globel PrePaid, Prepaid Electricity, R1.50 per

6 Mxit,Vodacom Bundles and International Prepaid Paying a Traffic Fine Schedule a prepaid Top-up Soccer 6 Cell Pay Point View the history of all my prepaid purchases Check the account balance on a single account Check the balance on all of my accounts Get a mini statement Transfer money between my own FNB Accounts Make a payment to any account or anyone else View the history of all my payments R1.50 per R3.30 per *Please note: Standard network operator SMS, USSD and WAP rates apply (e.g. SMS, USSD and GPRS, 3G or Edge) Q27: What happens if I have made an incorrect purchase or payment? The terms and conditions for this service state that FNB is not liable for incorrect purchases made by you, the customer. FNB includes a confirmation screen on your cellphone prior to you accepting your. This confirmation is meant to ensure that you are happy with your. Unfortunately, we cannot reimburse you for the once you have confirmed it from the screen. Q28: Which accounts can I obtain balances on? A balance enquiry can be performed on any of your valid FNB accounts. That includes al accounts such as a Cheque Account and non-al accounts, for example, a Loan Account. Q29: Can I obtain a balance on only one account at a time? Yes, you can obtain balances on individual accounts or make use of our Cellphone Banking feature that allows you to see the balances on all of your accounts at once. Q30: Which accounts can I get mini statements on? Mini statements can be obtained for al accounts, for example, your Cheque or Savings Account, as well as for all prepaid s.

7 Q31: Which accounts can I transfer funds to and from? You are permitted to do fund transfers between any of your own valid FNB accounts. Q32: I am registered for Cellphone Banking and will be travelling overseas, will I be able to use Cellphone Banking while I am overseas? Depending on a number of issues, we cannot guarantee that you will be able to use the service. USSD (menu-based Cellphone Banking method of transacting) is the best option to try (by dialing *120*321# and following the menu prompts), but you must ensure that you apply for the international roaming facility from your relevant network operator before leaving SA. It is also recommended that you subscribe to Online Banking, as this facility can be used internationally.

MCB Lite FAQs What is MCB Lite? How do I apply for MCB Lite? Can I apply for MCB Lite without a valid CNIC?

MCB Lite FAQs What is MCB Lite? How do I apply for MCB Lite? Can I apply for MCB Lite without a valid CNIC? MCB Lite FAQs What is MCB Lite? MCB Lite is a socially connected payments solution that saves you time and money by enabling you to make unlimited free payments through a Visa Card and a Mobile Wallet.

More information

ECB GoMobile Frequently Asked Questions

ECB GoMobile Frequently Asked Questions ECB GoMobile Frequently Asked Questions 1. GENERAL Why should I sign up for ECB GoMobile? ECB GoMobile is a fast, easy and secure way of accessing your bank 24 hours a day 7 days a week from wherever you

More information

To use the money in the ewallet to buy airtime, electricity, products, or services from participating suppliers;

To use the money in the ewallet to buy airtime, electricity, products, or services from participating suppliers; FNB ewallet Terms & Conditions Agreement between you and FNB Namibia. By using the ewallet from FNB, I (herein referred to as the Sender) agree to the terms of use and I allow First National Bank Namibia,

More information

RICA CONNECT AND RECHARGE. Your complete guide to making money, selling airtime and activating starter packs.

RICA CONNECT AND RECHARGE. Your complete guide to making money, selling airtime and activating starter packs. RICA CONNECT AND RECHARGE Your complete guide to making money, selling airtime and activating starter packs www.smartcallonline.co.za WHAT IS RICA? It is a law that requires ALL new customers (Pre-paid,

More information

By entering into the NutriDay Snackpot Jackpot Competition, entrants agree to the rules set out below.

By entering into the NutriDay Snackpot Jackpot Competition, entrants agree to the rules set out below. NutriDay Snackpot Jackpot 2017 Terms and Conditions By entering into the NutriDay Snackpot Jackpot Competition, entrants agree to the rules set out below. This competition is limited to all residents of

More information

EBIONETWORXS FLASH TRAINING MANUAL

EBIONETWORXS FLASH TRAINING MANUAL EBIONETWORXS FLASH TRAINING MANUAL 1 FLASH (SAVINGS AND CREDIT CO-OPERATIVE LIMITED) INTRODUCTION The purpose of this manual is to give you step by step instructions on how to start with your FLASH business.

More information

Activate your card with Online Banking

Activate your card with Online Banking Activate your card with Online Banking You can do just about anything at anytime through the RMB Private Bank App and Online Banking from wherever you are. You can maintain your cards: Order new or replacement

More information

FNB ewallet TERMS AND CONDITIONS

FNB ewallet TERMS AND CONDITIONS FNB ewallet TERMS AND CONDITIONS FNB ewallet Service Terms of Use 16 May 2017. Page 1 FNB ewallet TERMS AND CONDITIONS Last updated: 16 May 2017 This important document sets out your and our rights and

More information

TRANSCORP INTERNATIONAL LTD. FAQs: TRANSCORP PREPAID CARD. It can be used for Shopping Outlets, online portals and for cash withdrawal at ATMs.

TRANSCORP INTERNATIONAL LTD. FAQs: TRANSCORP PREPAID CARD. It can be used for Shopping Outlets, online portals and for cash withdrawal at ATMs. TRANSCORP INTERNATIONAL LTD FAQs: TRANSCORP PREPAID CARD Prepaid Reloadable Card Q. What is a TRANSCORP Reloadable Prepaid Card? Transcorp Prepaid Reloadable Card is a Rupee denominated magnetic strip

More information

Smart Account. 0.25% of value thereafter

Smart Account. 0.25% of value thereafter 2 3 Smart Account Pay-As-You-Use Bundled Statements ZMW ZMW Monthly Account Fee 45.00 70.00 FNB ATM Withdrawals 0 6 Minimum Operating Balance 60.00 60.00 Minimum Balance for Rebate 10 000 10 000 Linked

More information

Cargills Bank Mobile Banking Frequently Asked Questions (FAQs) pg. 0

Cargills Bank Mobile Banking Frequently Asked Questions (FAQs) pg. 0 Cargills Bank Mobile Banking Frequently Asked Questions (FAQs) pg. 0 Frequently Asked Questions (FAQs) FAQs Registration / Activation 1. What is Cargills Bank Mobile Banking facility? Cargills Bank Mobile

More information

Mobile Banking. Bank wherever the Kina app takes you!

Mobile Banking. Bank wherever the Kina app takes you! Mobile Banking Bank wherever the Kina app takes you! 1 Bank wherever the Kina app takes you! Use your smartphone or your tablet and start managing your money on the go with our simple and secure mobile

More information

Thetha Thetha Mobi 2 User Guide

Thetha Thetha Mobi 2 User Guide Thetha Thetha Mobi 2 User Guide Helpline 0860 103 456 Fax 086 555 9338 / 021 423 3663 Email info@thethathetha.co.za Admin Code - 316590 SIM Cellphone Number: Thank you for choosing Thetha Thetha as your

More information

Student Achiever Account

Student Achiever Account Student Achiever Account 2018 PRICING GUIDE BANK BORROW SAVE EARN INSURE GREATNESS IS CREATED You have the ambition. You have the dream. You have the talent! What s Next? We are here to help you make it

More information

I&M BANK MOBILE USER GUIDE

I&M BANK MOBILE USER GUIDE ile Banking Brochure fin.indd 1 1/26/16 12:34 P I&M BANK MOBILE USER GUIDE INTRODUCTION I&M Bank Mobile is a convenient and secure way to do banking. It also provides a wide range of lifestyle services,

More information

FNB Connect Tap into Summer Free Data Promotion

FNB Connect Tap into Summer Free Data Promotion FNB Connect Tap into Summer Free Data Promotion Date of fifth publication: 15 January 2018 1. The Tap into Summer Free Data Promotion shall commence on 1 November 2017, and terminate on 31 January 2018.

More information

SPOTCASH MOBILE APPLICATIONS USER GUIDE

SPOTCASH MOBILE APPLICATIONS USER GUIDE SPOTCASH MOBILE APPLICATIONS USER GUIDE Table of Contents CHAPTER 1 INTRODUCTION... 3 CHAPTER 2 ACCESSING THE APPLICATION... 3 CHAPTER 3 THE DASHBOARD... 6 3.1 Withdrawal... 7 3.2 Deposit... 9 3.3 Top

More information

Connect. Product Pricing and Rewards Guide November 2017

Connect. Product Pricing and Rewards Guide November 2017 Connect Product Pricing and Rewards Guide November 2017 For promotion end dates please see Terms and Conditions on FNB.co.za New rewards will be available effective from 1 July 2017 First National Bank

More information

BANK WAYS TO. Secure and convenient banking options to fit your lifestyle. Branches. Online Banking. Phoneline Banking. Mobile Banking.

BANK WAYS TO. Secure and convenient banking options to fit your lifestyle. Branches. Online Banking. Phoneline Banking. Mobile Banking. WAYS TO BANK Secure and convenient banking options to fit your lifestyle Branches Online Banking Phoneline Banking Mobile Banking Post Office Cash Machines Contents 01 What can I do in branch? What can

More information

1 About your new card

1 About your new card 1 About your new card Thank you for purchasing the Credit Union Prepaid Card, from ABCUL. What is the Credit Union Prepaid Card? The Credit Union Prepaid Card is a flexible, low-cost Visa Prepaid Card

More information

Frequently Asked Questions (FAQs) - Customers

Frequently Asked Questions (FAQs) - Customers Frequently Asked Questions (FAQs) - Customers What is Upay? Upay is Bangladesh s 1 st cryptographically secured QR (Quick Response) Code based digital payment system of UCB which can be used in payments

More information

We have determined that you are paying too much on your bill and have the opportunity to save!

We have determined that you are paying too much on your bill and have the opportunity to save! Dear Mr Client (Example ONLY) Thank you f choosing Cellusave to assess your current cellphone bill. We have determined that you are paying too much on your bill and have the opptunity to save! Our recommendations

More information

Westpac phone banking

Westpac phone banking Westpac phone banking Fast, reliable, convenient banking Terms, conditions, fees and charges apply to Westpac products and services. See the Transaction and Service Fees brochure available from your local

More information

Connect. Product Pricing and Rewards Guide March 2018

Connect. Product Pricing and Rewards Guide March 2018 Connect Product Pricing and Rewards Guide March 2018 For promotion end dates please see Terms and Conditions on FNB.co.za New rewards will be available effective from 1 July 2017 First National Bank -

More information

NKGSB CO-OP BANK LTD INFORMATION TECHNOLOGY DEPARTMENT. FREQUENTLY ASKED QUESTIONS ON QUICK MOBIL MOBILE BANKING APPLICATION Version 1.

NKGSB CO-OP BANK LTD INFORMATION TECHNOLOGY DEPARTMENT. FREQUENTLY ASKED QUESTIONS ON QUICK MOBIL MOBILE BANKING APPLICATION Version 1. NKGSB CO-OP BANK LTD INFORMATION TECHNOLOGY DEPARTMENT FREQUENTLY ASKED QUESTIONS ON QUICK MOBIL MOBILE BANKING APPLICATION Version 1.0 1. What is NKGSB Bank Mobile Banking Application - Quick MOBIL? NKGSB

More information

BFS VISA PREPAID CARDS FREQUENTLY ASKED QUESTIONS (FAQ S)

BFS VISA PREPAID CARDS FREQUENTLY ASKED QUESTIONS (FAQ S) BFS VISA PREPAID CARDS FREQUENTLY ASKED QUESTIONS (FAQ S) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 What is a BFS Visa Prepaid

More information

Payment Services Group

Payment Services Group Payment Services Group Welcome to the Bank of Punjab Mobile Banking App The BOP Mobile Banking app lets you take control of your personal accounts. This guide helps you set up, register and use the BOP

More information

Internet Banking User Guide

Internet Banking User Guide 1 Internet Banking User Guide www.beyondbank.com.au 2 Contents Register for Internet Banking 3 Log in to Internet Banking 4 Using Internet Banking for the First Time 5 Setting up your Internet Banking

More information

CIBC FirstCaribbean Mobile App. FREQUENTLY ASKED QUESTIONS (FAQs)

CIBC FirstCaribbean Mobile App. FREQUENTLY ASKED QUESTIONS (FAQs) CIBC FirstCaribbean Mobile App FREQUENTLY ASKED QUESTIONS (FAQs) 1. What is the CIBC FirstCaribbean Mobile App? A: The CIBC FirstCaribbean Mobile App allows you to complete everyday banking functions on

More information

CIBC FirstCaribbean Mobile Banking App. FREQUENTLY ASKED QUESTIONS (FAQs)

CIBC FirstCaribbean Mobile Banking App. FREQUENTLY ASKED QUESTIONS (FAQs) CIBC FirstCaribbean Mobile Banking App FREQUENTLY ASKED QUESTIONS (FAQs) 1. What is the CIBC FirstCaribbean Mobile Banking App? A: The CIBC FirstCaribbean Mobile Banking app allows you to complete everyday

More information

Internet Banking User Guide

Internet Banking User Guide 1 Internet Banking User Guide www.beyondbank.com.au 2 Contents Register for Internet Banking 3 Log in to Internet Banking 4 Using Internet Banking for the First Time 5 Setting up your Internet Banking

More information

Y ello Welcome to MTN. Here s everything you need to know about SA s Bozza network.

Y ello Welcome to MTN. Here s everything you need to know about SA s Bozza network. Y ello Welcome to MTN. Here s everything you need to know about SA s Bozza network. 1 Table of Contents Simply click on the section to navigate to the respective page. 1. The MyMTN app 2. Usage limits

More information

CONTENTS INTERNET BANKING GUIDE

CONTENTS INTERNET BANKING GUIDE CONTENTS Getting Started 3 1. Register for Internet Banking 3 2. Log in 3 3. Logging in for the first time 4 4. Using Internet Banking 5 Accounts... 6 1. Balances 6 2. History 7 3. Interest Details 7 Transfer/Pay

More information

TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES

TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES The following terms and conditions apply to the Safaricom PrePay and PostPay Data Bundles ( the Service ) and by activating this Service

More information

PSB MOBILE BANKING SERVICE

PSB MOBILE BANKING SERVICE PSB MOBILE BANKING SERVICE Frequently Asked Questions on Mobile Banking Services 1. What is Mobile Banking? Mobile banking (also known as M-Banking) is a term used for performing balance checks, account

More information

myabl Personal Internet Banking

myabl Personal Internet Banking myabl Personal Internet Banking User Guide Simplify your banking experience Page 1 of 55 Table of Contents 1. GLOSSARY... 4 2. myabl Digital Banking... 5 2.1. Introduction... 5 2.2. Scope... 5 2.3. Eligibility

More information

Student Achiever Account

Student Achiever Account Student Achiever Account 2019 PRICING GUIDE BANK BORROW SAVE EARN INSURE GREATNESS IS CREATED You have the ambition. You have the dream. You have the talent. What s Next? We are there to help you make

More information

Prepaid Wireless. User Guide. bellmts.ca/prepaid

Prepaid Wireless. User Guide. bellmts.ca/prepaid Prepaid Wireless User Guide bellmts.ca/prepaid Table of Contents Welcome... 1 Activating your phone... 2 Keeping your account active... 3 Topping up your account... 4 Online... 4 By phone... 4 Prepaid

More information

Baptist Financial Services

Baptist Financial Services Baptist Financial Services BFS Visa Prepaid PayCard FREQUENTLY ASKED QUESTIONS (FAQ S) Questions for Employers 1 What is a BFS Visa Prepaid PayCard? 2 How do I get a BFS Visa Prepaid PayCard? 3 How does

More information

You can use your PIN to complete your purchases at point-of-sale and for ATM transactions.

You can use your PIN to complete your purchases at point-of-sale and for ATM transactions. Westpac Business Prepaid MasterCard FAQs General Questions Is the Business Prepaid card a credit card? No. The Business Prepaid card has funds loaded on it by your employer. You can use the Business Prepaid

More information

POPA MOBILE BANKING USER GUIDE

POPA MOBILE BANKING USER GUIDE POPA MOBILE BANKING USER GUIDE 2 P OPA Federal Credit Union Safely Access your POPA Accounts At Your Fingertips. POPA Mobile Banking (MB) gives you the power to manage your accounts right from the palm

More information

Text Alerts. Current accounts

Text Alerts. Current accounts Text Alerts. Current accounts Helping you manage your money. Sometimes life can be all go. But with our Text Alert Services you can easily keep in touch with your finances, even when you re rushing around.

More information

Phone banking Fast, reliable and convenient service by phone.

Phone banking Fast, reliable and convenient service by phone. Phone banking. Contents Get to the bank when it suits you 6 Getting started 6 Setting up accounts 7 What does it cost? 7 Time saving options 7 Fast balances 7 Fast codes 7 Fax information 8 Bill payments

More information

Also, you continue to perform standard functionalities such as: View account balance and details Bills payment and fund transfer

Also, you continue to perform standard functionalities such as: View account balance and details Bills payment and fund transfer What is Metrobank Mobile Banking? This is Metrobank's enhanced mobile banking channel which allows you to do various banking transactions conveniently using your mobile phone or tablet anytime, anywhere.

More information

myabl Personal Internet Banking

myabl Personal Internet Banking myabl Personal Internet Banking User Guide Simplify your banking experience Page 1 of 53 Table of Contents 1. GLOSSARY... 4 2. myabl Digital Banking... 4 2.1. Introduction... 5 2.2. Scope... 5 2.3. Eligibility

More information

NEW MAYBANK APP FAQ GENERAL

NEW MAYBANK APP FAQ GENERAL NEW MAYBANK APP FAQ GENERAL 1. What is the new Maybank app? This is a brand new Maybank mobile app which has been redesigned with a sleek interface, simpler navigation and enhanced security to give our

More information

Mobile Banking User Guide

Mobile Banking User Guide Mobile Banking User Guide Table of Contents Mobile Money Overview... 3 SMS Text Messaging Service... 3 Mobile Browser Service... 3 Downloadable Application... 3 Frequently Asked Questions... 4 Mobile Money

More information

AMERICAN EXPRESS SAUDI ARABIA. CHIP and PIN FAQ

AMERICAN EXPRESS SAUDI ARABIA. CHIP and PIN FAQ AMERICAN EXPRESS SAUDI ARABIA CHIP and PIN FAQ TABLE OF CONTENT CHIP & PIN overview FAQs How to convert the Card to CHIP & PIN CHIP & PIN overview Chip & PIN (Personal Identification Number) technology

More information

ACN Mobile User Manual

ACN Mobile User Manual ACN Mobile User Manual GETTING STARTED... 3 ACTIVATING YOUR SIM CARD... 3 YOUR PIN CODE... 3 Changing your PIN code... 3 YOUR PUK CODE... 3 CALLING ANYWHERE!... 4 Calling in the Netherlands... 4 Calling

More information

P2P Instructions. 4. Select Person to Person

P2P Instructions. 4. Select Person to Person P2P Instructions 1. To utilize P2P, you need to first be enrolled in digital banking. Sign up at www.ucbankmn.com or enroll directly through our mobile app. (To learn more about digital banking see https://www.ucbankmn.com/eservices/online-banking.)

More information

Contents. Copyright 2013 Mobile Telephone Networks. All rights reserved

Contents. Copyright 2013 Mobile Telephone Networks. All rights reserved mymtn Contents Downloading MyMTN Installing MyMTN MyMTN Launcher Registering Quick Tour Launching Login to My SelfService My SelfService My SelfService Dashboard MTN Services My Subscriptions MyUsage Data

More information

Westpac Credit cards. Prepaid Cards

Westpac Credit cards. Prepaid Cards Westpac Credit cards Prepaid Cards As at 1 July 2017 Whether you re planning on sending money overseas or you just want a simple way to buy things online or around the world, we have a card to help you.

More information

SBG MOBILE PHONE & DIGITAL SWITCH TOOLKIT. Taby & Einstein. The Switch Journey

SBG MOBILE PHONE & DIGITAL SWITCH TOOLKIT. Taby & Einstein. The Switch Journey Taby & Einstein The Switch Journey Overview The learner Toolkit provides a guide to what staff need to know to explain why Standard Bank are making this switch; what the benefits of switching will be and

More information

Cell C Tariff Plan and Terms and Conditions for the AVBOB Funeral Cover (Lifesaver) Powered by Cell C

Cell C Tariff Plan and Terms and Conditions for the AVBOB Funeral Cover (Lifesaver) Powered by Cell C Cell C Tariff Plan and Terms and Conditions for the AVBOB Funeral Cover (Lifesaver) Powered by Cell C 1. It is important that you understand and agree to these terms and conditions in order for you to

More information

Banking System Upgrade - Frequently Asked Questions (FAQs)

Banking System Upgrade - Frequently Asked Questions (FAQs) Banking System Upgrade - Frequently Asked Questions (FAQs) What does banking system upgrade mean and why do we need to upgrade our banking system? A banking system upgrade means we are changing the technology

More information

Marco Polo Card User Guide

Marco Polo Card User Guide Marco Polo Card User Guide Catalogue 1. About Marco Polo Card... 2 2. Card Usage... 3 Card Activation... 3 SMS Functions... 3 Card Login... 4 View Account Details... 5 View Transaction History... 6 Edit

More information

TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES

TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES The following terms and conditions apply to the Safaricom PrePay and PostPay Data Bundles ( the Service ) and by activating this Service

More information

MOBILE TARIFFS ANALYSIS 1 APRIL TO 30 SEPTEMBER 2018

MOBILE TARIFFS ANALYSIS 1 APRIL TO 30 SEPTEMBER 2018 MOBILE TARIFFS ANALYSIS 1 APRIL TO PREPARED BY ECONOMIC REGULATION 1 TABLE OF CONENT PAGE NUMBER 1. INTRODUCTION... 6 2. ANALYSIS OF STANDARD PREPAID VOICE TARIFF. 6 2.1 Comparison of Standard Voice Tariff

More information

Contents. General... 2

Contents. General... 2 Contents General... 2 1. What is ebanking?... 2 2. How safe is ebanking?... 2 3. Can I access ebanking from outside Sri Lanka?... 2 4. What if I open an account subsequent to obtaining ebanking facilities?...

More information

Mobile Banking Frequently Asked Questions

Mobile Banking Frequently Asked Questions Mobile Banking Frequently Asked Questions What types of Mobile Banking does Midwest BankCentre offer? We offer three types of Mobile Banking: Mobile Apps allows you to easily connect to Midwest BankCentre

More information

1.1. HOW TO START? 1.2. ACCESS THE APP

1.1. HOW TO START? 1.2. ACCESS THE APP Table of Contents 1. Get Started 1.1. How to start? 1.2. Access the app 1.3. Username and password 2. Mobile Banking features 3. Security 4. Accounts and inquiries 5. Transfers and beneficiaries 6. Charges

More information

Citibank Online. Registration Guide. Or call for further assistance. For details and Terms & Conditions, Log on to

Citibank Online. Registration Guide.  Or call for further assistance. For details and Terms & Conditions, Log on to For details and Terms & Conditions, Log on to www.citibank.com.pk Or call 111 222 222 for further assistance CBOL-RegGuide-V1-11-06 Citibank Online Registration Guide Introduction How does Citibank Online

More information

FAQs. Steps to do different types of transactions on M-Pesa. Types of Transaction. By Web Portal (www.mpesa.in)

FAQs. Steps to do different types of transactions on M-Pesa. Types of Transaction. By Web Portal (www.mpesa.in) FAQs What is M-Pesa? M-Pesa is an innovative mobile money digital wallet, which gives you the "power of money" on your mobile phone. It transforms your existing mobile phone into a wallet and gives you

More information

CIBC FirstCaribbean Mobile App. FREQUENTLY ASKED QUESTIONS (FAQs) Page 1 of 9

CIBC FirstCaribbean Mobile App. FREQUENTLY ASKED QUESTIONS (FAQs) Page 1 of 9 CIBC FirstCaribbean Mobile App FREQUENTLY ASKED QUESTIONS (FAQs) 1. What is the CIBC FirstCaribbean Mobile App? A: The CIBC FirstCaribbean Mobile App allows you to complete everyday banking functions on

More information

Fiserv, Inc. or its affiliates. All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in

Fiserv, Inc. or its affiliates. All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in Mobiliti User Guide 2 2011-2013 Fiserv, Inc. or its affiliates. All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in accordance with the terms of the

More information

Page 1 of 6 Bank card and cheque fraud

Page 1 of 6 Bank card and cheque fraud Page 1 of 6 happens when criminals steal your cards or chequebook and gain access to funds in your account. More about bank card and cheque fraud Criminals steal your bank cards or cheque book; or they

More information

V.V. COLLEGE OF ENGINEERING

V.V. COLLEGE OF ENGINEERING A.R. NIVETHITHAA BE 1 ST YEAR V.V. COLLEGE OF ENGINEERING TISAIYANVILAI DIGITAL FIANCIAL LITERACY India is a developing economy with focus on achieving sustainable development. To achieve sustainable development,

More information

TELKOM KNOCK OUT (TKO) WITH MO NICE PROMOTION TERMS & CONDITIONS AND CAMPAIGN RULES

TELKOM KNOCK OUT (TKO) WITH MO NICE PROMOTION TERMS & CONDITIONS AND CAMPAIGN RULES TELKOM KNOCK OUT (TKO) WITH MO NICE PROMOTION TERMS & CONDITIONS AND CAMPAIGN RULES TELKOM KNOCKOUT WITH MO NICE PROMO COMPETITION RULES 1. The competition is run by Telkom SA SOC Ltd ( Telkom ) (Registration

More information

AMENDED TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES

AMENDED TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES AMENDED TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES The following terms and conditions apply to the Safaricom PrePay and PostPay Data Bundles ( the Service ) and by activating this

More information

eservices checklist Online account access estatements Online bill payment Mobile check deposit (requires mobile app) Debit card

eservices checklist Online account access estatements Online bill payment Mobile check deposit (requires mobile app) Debit card eservices checklist Online account access estatements Online bill payment Mobile check deposit (requires mobile app) Debit card Bring this checklist in to any branch for your eservices green check-up.

More information

BML MobilePay FAQ. Page 1

BML MobilePay FAQ. Page 1 1. What is BML MobilePay App? BML MobilePay is a safe, easy and quick way to make purchases at merchant outlets and send money to individuals via your smartphone. It is a safe and secure method which does

More information

No, your mobile number can only be registered for one user. You will have access to the same accounts that you setup in Online Banking.

No, your mobile number can only be registered for one user. You will have access to the same accounts that you setup in Online Banking. Mobile Banking With PeoplesBank Mobile Banking, it s now easier and more convenient than ever to access your accounts. Transfer funds, pay bills, deposit checks, and check account balances anywhere, anytime,

More information

Bidvest Bank Personal Internet Banking User Manual

Bidvest Bank Personal Internet Banking User Manual Bidvest Bank Personal Internet Banking User Manual October 2016 Contents 1. INTRODUCTION... 4 1.1 Applying for Internet Banking... 4 2. MAINTAIN YOUR USERNAME, PASSWORD AND PIN... 5 2.1 Forgotten username...

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions 1. What is Cardless Withdrawal? PSBank Cardless Withdrawal allows you to conveniently and securely withdraw cash from any PSBank ATM without using your PSBank ATM Card. You simply

More information

Your Charges Guide 2017

Your Charges Guide 2017 Your Charges Guide 2017 Call 03333 043 222 or email disability.access@vodafone.co.uk for a large print or braille version of this document. Your plan includes an allowance for calls to any mobile network

More information

Mobile Banking App Guide (ios and Android Apps) Mobile Banking App Guide (ios and Android)

Mobile Banking App Guide (ios and Android Apps) Mobile Banking App Guide (ios and Android) Mobile Banking App Guide (ios and Android) Page 1 A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills Contents. 1. Mobile Banking using the People s Choice iphone

More information

AMENDED TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES

AMENDED TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES AMENDED TERMS AND CONDITIONS FOR SAFARICOM PREPAY AND POSTPAY DATA BUNDLES The following terms and conditions apply to the Safaricom PrePay and PostPay Data Bundles ( the Service ) and by activating this

More information

1. What is AAE Travel Card? Currency Currency Code US Dollar Euro Pound Sterling Australian Dollar Canadian Dollar Hong Kong Dollar Thai Bhat

1. What is AAE Travel Card? Currency Currency Code US Dollar Euro Pound Sterling Australian Dollar Canadian Dollar Hong Kong Dollar Thai Bhat 1. What is AAE Travel Card? It s a reloadable pre-paid Visa Platinum Card that can hold multiple foreign currencies on one card. It can be used to pay for goods and services or to withdraw money from ATMs

More information

FAQs for Siddhartha Bank Smart. 1. What is Siddhartha Bank Smart (Mobile Banking)? Why should I apply for it?

FAQs for Siddhartha Bank Smart. 1. What is Siddhartha Bank Smart (Mobile Banking)? Why should I apply for it? FAQs for Siddhartha Bank Smart 1. What is Siddhartha Bank Smart (Mobile Banking)? Why should I apply for it? Siddhartha Bank Smart is a service that enables banking anywhere anytime, through your mobile

More information

3. How do I transfer money using PesaLink from my ABC Bank account?

3. How do I transfer money using PesaLink from my ABC Bank account? PESALINK MONEY TRANSFER SERVICE FREQUENTLY ASKED QUESTIONS 1. What is PesaLink? PesaLink is a new money transfer service that enables interbank transfers from one person to another on all banks retail

More information

Perception Gap Who are the financially excluded or underserved across Indonesia?

Perception Gap Who are the financially excluded or underserved across Indonesia? Perception Gap Who are the financially excluded or underserved across Indonesia? Who are the financially excluded or underserved across Indonesia? Huge diversity of this group, both in terms of the people

More information

MOBILE BANKING USER GUIDE. ftrst Ctty BanK lwgb)( S,mb. Colfflt1111l)'

MOBILE BANKING USER GUIDE. ftrst Ctty BanK lwgb)( S,mb. Colfflt1111l)' MOBILE BANKING USER GUIDE ~ ftrst Ctty BanK lwgb)( S,mb. Colfflt1111l)' Table of Contents Mobile Banking Overview 1 SMS Text Messaging Service 1 Mobile Browser Service 1 Downloadable Application 1 Frequently

More information

mobile banking user guide

mobile banking user guide mobile banking user guide table of contents 2011 Fiserv, Inc. or its affiliates. Mobile Banking Overview 1 SMS Text Messaging Service 1 Mobile Browser Service 1 Downloadable Application 1 Frequently Asked

More information

FAQs. Steps to do different types of transactions on M-Pesa. By Web Portal ( Types of Transaction Using*400# By Mobile App

FAQs. Steps to do different types of transactions on M-Pesa. By Web Portal (  Types of Transaction Using*400# By Mobile App FAQs What is M-Pesa? M-Pesa is an innovative mobile money digital wallet, which gives you the "power of money" on your mobile phone. It transforms your existing mobile phone into a wallet and gives you

More information

Guide to Getting Started. Personal Online Banking & Bill Pay

Guide to Getting Started. Personal Online Banking & Bill Pay Guide to Getting Started Personal Online Banking & Bill Pay What s Inside Welcome to National Bank of Arizona s Online Banking. Whether you re at home, at work, or on the road, our online services are

More information

Pay as you go Terms and Charges

Pay as you go Terms and Charges Pay as you go Terms and Charges Would you prefer this information in large print, on disk, or in Braille? Call our specialist accessibility team on 03333 043 222 or email disability.access@vodafone.co.uk

More information

MAIN HEADING: MyMTN App

MAIN HEADING: MyMTN App MAIN HEADING: MyMTN App EXPLANATION: MTN is pleased to announce the launch of the new all-in-one self-service MyMTN mobile application All about the My MTN App!! MTN is pleased to announce the launch of

More information

ipad Frequently Asked Questions Page 1

ipad Frequently Asked Questions Page 1 ipad Frequently Asked Questions Q: What is Mobile Banking? A: In short, Mobile Banking is a way to access your Verity accounts on the go. From your phone or tablet, you can check balances, pay bills, deposit

More information

Personal Online Banking & Bill Pay. Guide to Getting Started

Personal Online Banking & Bill Pay. Guide to Getting Started Personal Online Banking & Bill Pay Guide to Getting Started What s Inside Contents Security at Vectra Bank... 4 Getting Started Online... 5 Welcome to Vectra Bank Online Banking. Whether you re at home,

More information

Business Online Banking & Bill Pay Guide to Getting Started

Business Online Banking & Bill Pay Guide to Getting Started Business Online Banking & Bill Pay Guide to Getting Started What s Inside Contents Security at Vectra Bank... 4 Getting Started Online... 5 Welcome to Vectra Bank Business Online Banking. Whether you re

More information

TouchPay Enabling the Future of Payments. Toasted Cafe Case Study

TouchPay Enabling the Future of Payments. Toasted Cafe Case Study TouchPay Enabling the Future of Payments Toasted Cafe Case Study Problem Statement An expanding South African sandwich franchise, Toasted Cafe, sought to simultaneously increase its customer base, while

More information

Personal Banking Upgrade 2.MO Guide

Personal Banking Upgrade 2.MO Guide Personal Banking Upgrade 2.MO Guide Everything You Need to Know About our Upcoming Enhancements What s Inside? Key dates when systems will be unavailable Instructions for logging into Online Banking after

More information

7. How do I obtain a Temporary ID? You will need to visit HL Bank or mail us the econnect form to apply for a Temporary ID.

7. How do I obtain a Temporary ID? You will need to visit HL Bank or mail us the econnect form to apply for a Temporary ID. About HL Bank Connect 1. What is HL Bank Connect? HL Bank Connect provides you with the convenience of accessing your bank accounts and performing online banking transactions via the Internet. 2. What

More information

Airtel Club Business *Newly Improved*

Airtel Club Business *Newly Improved* Airtel Club Business *Newly Improved* FREQUENTLY ASKED QUESTIONS (FAQS) 1. Question: What is Airtel Club Business? Club Business is the revolutionary prepaid Close User Group (CUG) package targeted at

More information

First Florida Credit Union Mobile e-deposits FAQs

First Florida Credit Union Mobile e-deposits FAQs First Florida Credit Union Mobile e-deposits FAQs Q: What is Mobile e-deposit? A: Mobile e-deposit allows you to deposit checks into your First Florida accounts using First Florida s FREE Mobile Banking

More information

Grenada Co-operative Bank Limited. User Guide

Grenada Co-operative Bank Limited. User Guide Grenada Co-operative Bank Limited User Guide Welcome to Co-op Bank s ebanking Service, which provides convenient, private and secure access to your accounts, anywhere and at anytime, using smart phones

More information

SMS ALERT 15 User Manual

SMS ALERT 15 User Manual For technical support, contact: 011 202 5884 or 083 235 4916. SMS ALERT 15 User Manual Features: - 15 non-user renamable inputs (input names must be specified on order). Alternative methods can be discussed

More information

Q. What can I do on PrimeNet? A. PrimeNet offers you access to the following services:

Q. What can I do on PrimeNet? A. PrimeNet offers you access to the following services: USER GUIDE Q. What is PrimeNet Internet Banking? A. PrimeNet Internet Banking is a web-based service, facilitating the execution of both online and offline transactions through the internet. It is convenient

More information

It starts like this...

It starts like this... Need help with your phone? No problem. Just get in touch with the store or website you bought it from. If you need a hand with your mobile service, one of our team will be happy to help. 789 on your mobile

More information

Redefining Mobile Advertising in Africa

Redefining Mobile Advertising in Africa Redefining Mobile Advertising in Africa The challenge of mobile marketing Marketers today struggle with the following: Reaching enough customers Targeting precise audiences Performance & ROI Adrenaline

More information