Consumerization of IT in the Enterprise

Transcription

1 Consumerization of IT in the Enterprise October 2011 Consumer Tech

2 Purpose and Methodology Survey Sample Field Work Sept 12-27, 2011 Total Respondents 1,997 Margin of Error +/- 2.19% Audience Base CIO, Computerworld, CSO, Network World, InfoWorld and ITworld Online Survey Method Collection Number of Questions Online Questionnaire 23 (incl. demographics) Survey Goal To gain a better understanding of how consumer technologies are affecting end-users expectations of IT and IT s ability to meet those expectations. 2

3 Consumer Device Deployment Now the Standard Allows employees to do work using their own devices either away from the office or at work. 4 5 Has expanded the list of devices we provide to our employees to include more consumer devices than we have previously. 4 40% Requires employees to use company provided devices. 2 32% Provides an allowance for employees to buy personal devices to use at work. 10% 12% <1000 Q. In general, how has your organization responded to the consumerization of IT and employees interest in using consumer devices to do their work? 3

4 User Satisfaction & Productivity Tops Business Benefit User satisfaction 79% 16% User productivity 76% 20% Process efficiency collaboration 68% 28% Business agility 67% 30% Access to critical business information 67% 26% 7% Workflow velocity/speed at which your business can move 6 31% Product/service innovation 57% 40% External customer satisfaction 56% 40% Competitive differentiation 48% 48% IT support services Revenue growth 40% 56% Enterprise security 31% 26% 4 Net positive impact Neutral Net negative impact Q. What type of impact will the consumerization of IT trend have on the following areas of your business over the next months? 4

5 Device Types Supported Skew Toward Mobile 91% of organizations support at least one type of consumer device. 79% 68% 68% 5 42% Smartphone Tablet Laptop Desktop Netbook Q. Which of the following types of employees' personally owned devices does your organization's IT department support CURRENTLY & MONTHS FROM NOW 5

6 BlackBerry Dominant But iphone & Android Gains Are Significant BlackBerry Phones iphone ipad Droid or other Android OS phones HTC smartphones Droid or other Android OS tablets Motorola smartphones Samsung smartphones RIM/BlackBerry PlayBook Carrier brand smartphones (e.g. Verizon, T-mobile) Nokia smartphones HP/Palm smartphones Samsung tablet (Galaxy) Motorola tablet (Xoom) HP/Palm tablet (TouchPad) HTC tablet (Flyer) Cisco tablet (Cius) Other smartphone or tablet brand 2 27% 21% 22% 21% 22% 18% 2 17% 8% 17% 18% % 10% 11% 12% 8% 7% 6% 39% 77% 60% 61% 62% 5 56% 50% <1000 Q. Which types of consumer devices is your IT department currently supporting, whether these are company-provided or employee-owned? 6

7 Security Tops the Challenges 3 - Lack of experience in this area 39% - Cost 42% - Intellectual property 5 - Privacy and compliance 5 - Lack of control 82% - Security Q. Which of the following are the greatest challenges for your organization in embracing the consumerization of IT? None of the above/other

8 Device Security & Manageability Are KPIs for Vendors Ability to provide security for the devices Ease of integration into our IT architecture Ability to help manage the proliferation of devices Products or services that work on a variety of platforms/operating systems (e.g. ios, Android, Windows) Advice/best practices on issues surrounding governance Offerings do not lock us into long term relationship Advice/best practices for vetting devices 72% 6 67% 61% 6 56% 6 66% 57% 52% 87% % <1000 Q. Please rate the importance of the following factors when evaluating technology vendors for the for your organization. (Critical and Very Important responses only) 8

9 Conclusions Most organizations are making it easier for consumer devices to be used in the workplace Influx of consumer devices generally seen as reactionary, but positive for productivity and satisfaction Security is the the #1 challenge for vendors and biggest potential negative impact on the organization Platform stability is a HUGE concern Majority of organizations supporting consumer devices are also actively measuring ROI 9