MOBILITY ACCESS. SITA/iPass WiFi. By: Viraj Suralia 03 Feb 2017

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1 MOBILITY ACCESS SITA/iPass WiFi By: Viraj Suralia 03 Feb 2017

2 AGENDA INTRODUCTION Industry trends Air transport industry specificities Customer needs SITA PROPOSITION Value Proposition Product snapshot The Offer Use case IN-DEPTH Functions Platforms Interface Support model Find out more TBC WHY SITA? User satisfaction Coverage Benefits including Lower Costs SITA positioning References 2 Mobile Data Access Confidential SITA 2013

3 INTRODUCTION 3 Mobile Data Access Confidential SITA 2013

INDUSTRY TRENDS Increasing number of connected devices, including tablets, will drive the development of wireless

6B by 2020 20 people per Hotspot The global Wi-Fi market is estimated to be USD 14.

The Compound Annual Growth Rate (CAGR) for the period from 2015 to 2020 is 17.8%.

4 INDUSTRY TRENDS Increasing number of connected devices, including tablets, will drive the development of wireless traffic and the use of WiFi. $ 33.6B by people per Hotspot The global Wi-Fi market is estimated to be USD 14.8 Billion in 2015 and is projected to reach USD 33.6 Billion by The Compound Annual Growth Rate (CAGR) for the period from 2015 to 2020 is 17.8%. (Market and Markets) WiFi Growth Map says we ll have one hotspot for every 20 people by 2018 compared to one hotspot for 150 people in (tnooz) 1,184% growth of Wi-Fi Hotspots Overall, the world will see a 1,184% growth in WiFi hotspots from 2013 to Mobile Data Access Confidential SITA 2013

5 MEETING AIR TRANSPORT INDUSTRY BUSINESS REQUIREMENTS The typical usages identified with customers include: Executive access to corporate applications, or internet while traveling Connected professional solutions for Pilots or Crew such as for cabin crew services. Could and where possible should complement to Mobile Data Access (3G/4G) Global corporate connectivity solution for all employees of large multinational organizations, especially NGOs 5 Mobile Data Access Confidential SITA 2013

6 CUSTOMER NEEDS Staff corporate connectivity on PC / Tablets / Smartphones Unlimited, Always-On, Fast and Reliable WiFi for a fixed price Enterprise Grade WiFi Connectivity Worldwide coverage Central management of connectivity costs Control Wi-Fi connectivity expenses (Hotels, Restaurants) Easy automatic connection (Auto detect and connect) Secured access Consolidation of mobile access technologies (Wi-Fi and Cellular 3G/4G) 6 Mobile Data Access Confidential SITA 2013

7 SITA S PROPOSITION 7 Mobile Data Access Confidential SITA 2014

Mobile Connectivity Value Proposition Provide seamless Mobile connectivity through Cellular and WiFi Competitively priced to ensure best ROI Secure Connectivity (E2E for Cellular and Last Mile VPN

8 Mobile Connectivity Value Proposition Provide seamless Mobile connectivity through Cellular and WiFi Competitively priced to ensure best ROI Secure Connectivity (E2E for Cellular and Last Mile VPN for WiFi) Offering widest global reach and coverage footprint. Automatic and seamless moving from Cellular to WiFi, where WiFi available roaming data charge cost savings. Global Mobile Connectivity (WiFi preference) 2G/3G/4G Wi-Fi Data Data cellular cellular (2G/3G/4G (2G/3G/ ) 4G) To gain maximum benefit: Using Cellular and WiFi together with WiFi as preference would provide widest coverage when roaming. WiFi at fixed price ensures reducing the risk of excessive roaming costs. End-to-end responsibility 8 Presentation Title Confidential SITA 2015

Mobile access Unlimited access to the world largest WiFi (hotspot) network

Unlimited flat fee WiFi usage 57 Million Wi-Fi Hotspots worldwide 120

solution Local Netwrok WIFI hotspots Last Mile Secure Access ipass data

devices connected with a same license (mobile App.

Secure against hacking Last Mile Secure Access.

9 Mobile access Unlimited access to the world largest WiFi (hotspot) network globally for travelling staff (pilots, crew, executives, etc) Some Benefits Unlimited flat fee WiFi usage 57 Million Wi-Fi Hotspots worldwide 120 Countries and territories examples: Global Corporate Worldwide WiFi access solution Local Netwrok WIFI hotspots Last Mile Secure Access ipass data centers Applications Hotel, airport, train, cafe, public venues Up to 5 devices connected with a same license (mobile App. on ios, Windows, Android) Invisible, Automated Connection & Authentication Secure against hacking Last Mile Secure Access. Secure SSL connection Dashboard to administer end users Reports Administrators can use the dashboard to report on users & consumption 5,320 SAS Crew users

10 THE OFFER Unlimited, Everywhere, Invisible Global Unlimited WiFi Connectivity through ipass (57M Hotspots) Unlimited and All Devices (Smartphones, Tablets or Laptops) Easy one time registration via an on device App Central Management via a Web accessible Portal Automatically and easily connected when Hotspot available Simple Business model Competitively Volume based price eg MRC for End User Licence Fee USD/month (1000 Users) No Setup costs or other OTC s (very quick and easy to implement - 2 months deployment timeframe) Simple Volume based Pricing structure Further discounts for certain committed monthly revenue spend and 24 month term Minimum: 1 year contract commitment Unlimited data. Unlimited devices. Unlimited possibilities. 10 Mobile Data Access Confidential SITA 2013

Use Case Prepare for Flight Disembark and

11 Use Case Prepare for Flight Disembark and travel to Hotel 11 Arrive JFK Airport Fly to London Arrive Heathrow Airport Board Express Train Check into hotel Pilot Jean has seamless connectivity & best user experience wherever he is. (Applicable for Crew as well) Wi-Fi Connectivity User Experience Wi-Fi Selection Connecting Connected User selects ipass Wi-Fi hotspot from ios Settings menu. ipass app logs user in. User can use the internet, check the current Wi-Fi and 3G/4G usage, search for additional hotspots

12 WHY SITA?

INCREASE YOUR IT USERS SATISFACTION SITA commits itself to deliver a simple and secure

Hassle-free Local software to manage connection Access to 57 million Wi-Fi hotspots with

Authentication for security Possibility to get remotely managed device (option) Reliable

13 INCREASE YOUR IT USERS SATISFACTION SITA commits itself to deliver a simple and secure solution to help you increase your customer satisfaction. Hassle-free Local software to manage connection Access to 57 million Wi-Fi hotspots with a single account Secure Control of connectivity (connection to secured hotspots) Authentication for security Possibility to get remotely managed device (option) Reliable SITA solution relies on best-of-breed components SITA proven capacity to deliver 13 Mobile Data Access Confidential SITA 2014

14 SITA MOBILITY ACCESS COVERAGE Key figures: 57 million hotspots, Wi-Fi coverage in 120 Countries and 96% of the world s top 100 airports by passengers NAM 60% EUR 32% ASIA 3% MEA 0.2% AUS & OCE 1.3% LATAM 3.5% 14 Mobile Data Access Confidential SITA 2014

LOWER YOUR TOTAL COST OF OWNERSHIP SITA Mobility Access is a read-to-use solution with LOW costs,

Low implementation cost with NO CAPEX and LOW OPEX costs Ready-to-use solution Global solution

Support Desk* No resources to review spending Savings on connectivity spending Unlimited Usage at

15 LOWER YOUR TOTAL COST OF OWNERSHIP SITA Mobility Access is a read-to-use solution with LOW costs, that enables you to reduce connectivity spending. Low implementation cost with NO CAPEX and LOW OPEX costs Ready-to-use solution Global solution with 130 country footprint Low operational costs Central managed solution Support through SITA Support Desk* No resources to review spending Savings on connectivity spending Unlimited Usage at flat rate fee per user/month (ROI Calculations against cellular roaming costs can be easily calculated) 15 Mobile Data Access Confidential SITA 2014

SUMMARY OF BENEFITS SITA Mobility Access offers

control (Web Portal) & Security Costs control &

16 SUMMARY OF BENEFITS SITA Mobility Access offers three types of benefits to air transport industry customers: End-user satisfaction (Unlimited, Invisible, Everywhere) Central control (Web Portal) & Security Costs control & Spending reduction 16 Mobile Data Access Confidential SITA 2014

17 OUR POSITIONING SITA offers unique selling points through network excellence and air transport industry-specific support Features SITA Other Wi-Fi worldwide aggregators Local public Wi-Fi (Hotel, Restaurant) Local Wi-Fi connectivity Worldwide global Wi-Fi coverage Central reporting solution Enterprise Grade Connectivity Multi Platform software clients (various OS s) One-stop shop: connectivity + hardware + application Air transport industry professional call center 24/7 * SITA VPN and dedicated air transport industry infrastructure (If IP VPN Required) * - currently being productised to go through Mobility SDD 17 Mobile Data Access Confidential SITA 2014

18 CREATING SUCCESS WITH... From nice to have to mission critical 18 Mobile Data Access Confidential SITA 2014

19 IN DEPTH 19 Mobile Data Access Confidential SITA 2014

SUPPORTED PLATFORMS Mobility Access supports

Windows Mac Simply download the ipass App from

3 or later ios - Version 7 or later Windows

1 Windows Phone Android 20 Mobile Data Access

20 SUPPORTED PLATFORMS Mobility Access supports all major Operating Systems for smartphones, tablets and Laptops. Consistent user experience across all devices Windows Mac Simply download the ipass App from the App Store, click once, and you are ready to go!! Smartphones and Tablets: Android - Version 2.3 or later ios - Version 7 or later Windows Phone - Version 8.1 Windows Phone Android 20 Mobile Data Access Confidential SITA 2014 ios Laptops Mac (Mountain Lion), 10.9 (Mavericks), (Yosemite) Windows XP, Vista (32/64 bit), 7/8/10 (32/64 bit)

21 IOS IPAD & IPHONE INTERFACE SITA Mobility Access benefits from a dedicated client (Application available on Apple Store) Available Wi-Fi hotspots Wi-Fi hotspot in use Monitoring of traffic History of traffic consumption Wi-Fi and cellular (2G/3G) 21 Mobile Data Access Confidential SITA 2014

22 HOTSPOT FINDER Help find locations before or during your travels Also offline for smartphones and tablets 22 Mobile Data Access Confidential SITA 2014

SITA GLOBAL SERVICES Delivers business continuity globally, through a flexible and proven service model aligned to customers needs.

monitoring, 24/7 - we identify and resolve problems in many cases before they have an impact End-to-end services, even in the case of multiple vendor solutions Scalable systems to

Value for money You chose from a flexible and proven service model to ensure maximum operational efficiency and alignment with your needs You benefit from economy of scale and local

23 SITA GLOBAL SERVICES Delivers business continuity globally, through a flexible and proven service model aligned to customers needs. Coverage Resources at over 350 sites in 140 countries Servicing over 1,000 airports and 2,800 customers in over 200 countries and territories Reliability & Quality Pro-actively monitoring, 24/7 - we identify and resolve problems in many cases before they have an impact End-to-end services, even in the case of multiple vendor solutions Scalable systems to meet your variable business requirements Ensure quality through using industry best practices and frameworks dictated by the IT Infrastructure Library (ITIL) for Service Management Value for money You chose from a flexible and proven service model to ensure maximum operational efficiency and alignment with your needs You benefit from economy of scale and local support We care We have a culture of accountability and commitment Through training, development and certification, we ensure customer focus and technical competency, dedicated to the air transport industry 23 Mobile Data Access Confidential SITA 2014

24 IN A NUTSHELL SITA Mobility Access delivers global Wi-Fi connectivity through 57 million hotspots worldwide using a Mobile Application This solution may especially be useful for traveling executives, Crew/Flying staff or users of tablets The benefits for customer are: Increased customer satisfaction with a worldwide simple solution Decreased complexity for IT department & improved security through last mile VPN protection (where hacking usually happens) Lower costs through central management of connectivity spending and reduction in cellular roaming costs. 24 Mobile Data Access Confidential SITA 2014

25 THANK YOU 25 Mobile Data Access Confidential SITA 2014

26 ipass Solution Unlimited, Everywhere, Invisible Unlimited Unlimited Wi-Fi Access Unlimited data Unlimited time Unlimited user s devices Fixed predictable cost Everywhere Invisible Everywhere people want to connect - airports, hotels, planes, trains, convention centers and cafes to 57M hotspots and growing Invisible always on, intelligent connectivity, secure 26 Mobile Data Access Confidential SITA 2014

27 Mobile is transforming the industry 1.5 M apps available on Apple store as of July 2015! 27 SITA Digital & Mobility Solution Confidential SITA 2015

USE CASE - EXECUTIVE PACKAGES Managed Executives ipads with Wi-Fi/2G/3G connectivity SITA provides a package for airlines

Use case CHALLENGES How to reach global coverage? How to stage device for timesensitive executives?

SITA SOLUTIONS The executive package is based on SITA Mobility Access solution which includes Wi- Fi access through 57 million

The package can be delivered with managed ipad (Managed Mobile Devices) and 2G/3G connectivity (Mobile Data Access) SITA also

28 USE CASE - EXECUTIVE PACKAGES Managed Executives ipads with Wi-Fi/2G/3G connectivity SITA provides a package for airlines traveling executives combining ipad, device management solutions, as well as cellular and Wi-Fi worldwide connectivity. Use case CHALLENGES How to reach global coverage? How to stage device for timesensitive executives? How to control data and security on executives devices spread around the world and carrying precious information? SITA SOLUTIONS The executive package is based on SITA Mobility Access solution which includes Wi- Fi access through 57 million hotspots worldwide. The package can be delivered with managed ipad (Managed Mobile Devices) and 2G/3G connectivity (Mobile Data Access) SITA also recommends its over-the-air device management solution (Mobile Device Management) which enables to change configuration remotely or even wipe-out sensitive data. 2 mins time to set up the device(s) Zero delay to change device configuration over-the-air 28 Mobile Data Access Confidential SITA 2014

29 SUPPORTED PLATFORMS Mobility Access supports all major Operating Systems for smartphones, tablets and Laptops. Smartphones / Tablets Android Version 2.3 or later ios Version 7 or later Windows Phone Version 8.1 Laptops Mac 10.8 (Mountain Lion) 10.9 (Mavericks) (Yosemite) Windows XP Vista (32/64 bit) 7 (32/64 bit) 8 (32/64 bit) 10 (32/64 bit) 29 Mobile Data Access Confidential SITA 2014

Wi-Fi Cost Index. The Impact of Mobility Costs to Your Organization , fx

Wi-Fi Cost Index. The Impact of Mobility Costs to Your Organization , fx research report Wi-Fi Cost Index The Impact of Mobility Costs to Your Organization Corporate Headquarters ipass Inc. 3800 Bridge Parkway Redwood Shores, CA 94065 +1 877-236-3807, +1 650-232-4100 +1 650-232-4111