DXP Digital Communications System System User s Guide For DigiTech Telephones. IICOMDlAi

Transcription

1 DXP Digita Communications System System User s Guide For DigiTech Teephones IICOMDAi

2 This user s guide is appicabe for the foowing teephone modes: 77OOS-** 7714S-** 7714X-** Rev A through H Rev A through H Rev A through H

3 Tabe Of Con tents Tabe Of Contents Using This Guide... 1 Knowing Your Teephone... 2 Understanding What The Lights Mean... 4 Using Your Speakerphone... 6 Using Your Teephone To Answer Cas... 8 Answering Outside Cas... 8 Answering Intercom Cas... 8 Answering Cas At Monitored Stations Answering Night Transferred Cas Making A Ca Pick-Up Responding To A Secure Off-Hook Voice Announcement Using Your Teephone To Make Cas DiaingManuay Diaing Automaticay Rediaing Using Line Groups Waiting For A Line (Automatic Camp-On) Making Intercom Cas Camping On To Another Teephone And Waiting For An Automatic Caback Camping On To Another Teephone And Waiting For An Answer (Ca Waiting) Overriding A Ca Making A Secure Off-Hook Voice Announcement Using Your Teephone To Pace Cas On Hod Using Your Teephone To Transfer Cas Using Your Teephone For Conference Cas Using The Other Teephone Features Adjusting The Dispay Contrast Bocking Voice Announce Cas Entering Account Codes Forwarding Cas Making A Ca Non-Private Continued on next page...

4 Tabe Of Contents Tabe Of Contents - continued Momtoring A Conversation Between Two Teephones.. 46 Muting Your Teephone Sending A Paging Announcement Setting A Do Not Disturb Condition At Your Teephone 50. Setting Your Persona Ringing Tones Switching The Diaing Mode Between Puse And Tone. 52 Using Background Music Sending And Receiving Non-Verba Messages Message Waiting Light LCD Messaging Message Deposit Programming Your Teephone ProgrammingForSpeedDiaing Storing DSS Numbers Storing Persona Speed Dia Numbers Storing The Response Message Button Understanding The LCD Dispays Using Your Quick Reference Guide Gossary Of Terms Index iv

5 Usina This Guide Using This Guide To hep you use your teephone to its fuest capacity, this comprehensive user guide describes your teephone and tes you how to use it. The introductory sections hep you become famiiar with the contros and indicators on your teephone. They are tited as foows: Knowing Your Teephone Understanding What The Lights Mean Using Your Speakerphone The operation sections define often-used features and provide instructions for their use. These sections and their contents are arranged with the more frequenty used items provided before those ess often used. The tites of these sections are as foows: Using Your Teephone To Answer Cas Using Your Teephone To Make Cas Using Your Teephone To Pace Cas On Hod Using Your Teephone To Transfer Cas To Another Teephone Using Your Teephone For Conferencing Teephones Together The specia purpose features of the teephone are grouped aphabeticay into dne section: Using The Other Teephone Features Your teephone provides severa non-verba ways to communicate using ights and indicators. The descriptions of these methods are provided in a separate section and are arranged with the more frequenty used methods provided before those used ess often. This section is tited Sending And Receiving Non-Verba Messages You can program many of the buttons on your teephone to enhance the unit s versatiity and usabiity. These programming instructions are arranged aphabeticay in the section tited Programming Your Teephone For your convenience, a dispay summary, a quick reference &de, a. gossary of terms, and an aphabetica index are incuded in the back of this guide.

6 Knowing Your TeeM?one Krzowing Your Teephone The DigiTech teephones used with the DXP digita communications system provide many versatie features for your use. These features are expained in terms of what they aow you to do. Aphanumeric Dispay (Liquid Crysta Dispay - LCD) - Dispays time, day, and date when teephone is ide - Keeps you apprised of the status of your teephone - Provides programming prompts - Shows caed and caing parties, etc. Headset Jack - Aows you to use your teephone privatey and handsfree - Improves operating efficiency in high-ca-voume ocations Hod Button - Paces a ine on hod - Stores pauses in number sequences whie programming - S cros through hed cas on LCD speakerphone dispay Intercom Button (ITCM) - Seects your persona intercom ine (your teephone may incude other intercom buttons that seect additiona intercom ines) - Initiates many of the features of the teephone Message Waiting Light (ocated above HOLD button) - Tes you that a message awaits your pick up Mute Button - Keeps the person on the ine from hearing your conversation Microphone Opening - Aows handsfree speakerphone operation (speak ceary toward microphone opening) Programmabe Buttons - Aow you to store numbers for persona speed diaing - Aow you to store teephone extension numbers for Direct Station Seection (DSS) - Indicate which ines are either in use or on hod (red ight) Ringer Voume Contro (LO, HI, OFF) - Lets you vary the oudness of the ringer from ow to high to off 2

7 Knowing Your Teephone Speaker - Sounds distant party s voice - Sounds ringing and ca progress tones Speaker Button (SPKR) - Turns your speaker on or off - Disconnects a ca when your handset is on-hook - Ends or cances programming TAP Button (must be preprogrammed for either function) - Recas dia tone or activates host system features by generating a hookfash signa - Dispays time and cost of ast ca when LCD speakerphone is ide - Reconnects to hed or transferred ca Transfer/Conference Button (TRANSICONF) - Transfers cas - Sets up conference cas Voume Contro - Adjusts the voume of the speaker Dua Une Aphanumeric Dispay Rnger / Voume \ e-_-d Contro - Programmabe BUttOS -Voume Contro MUTE Bution Speaker Button (SPKR) q Hod Button 77OW- LCD Speakerphone -Keypad Buttons - Intercom Button Programmabe, BUttOnS

8 Understanding What The Lights Mean UFderstanding What the Lights Mean The ights on your teephone et you know the status of ines, features, and intercom. Light Indications Location Next to a Direct Station Seect (DSS)/Busy Lamp Fied (BLF) button Indication Steady red = station is in use. Fashing red = station is receiving a Cd. Next to a ine button Steady red = another station is using this ine. Fashing red = a ca is coming in on this ine. Faster fashing red = the ca has been paced on hod by another station. Next to a fixed feature or Steady red = the feature is on. programmed feature button Steady off = the feature is off. Next to an intercom button Above the HOLD button Next to the SPKR button Steady red with a quick fash = you are using your intercom. Fast fashing red = auto redia is in use. Steady fashing red = an LCD message is set on your teephone. Fashing = message awaits pick up. Fast fashing red = ca on hod. Steady red = speaker is on or background music is on if teephone is ide. Rapid fashing red = mute feature is ac tive.

9 Understanding What the Lights Mean - * Loudspeaker Ught * Mute Light Lights for Programmabe Buttons - DSSIBLF c3e000~ Intercom Ught Typica DigiTech Teephone (7714X- ** shown)

10 Using Your Speakerphone using Yqur Speakerphone A speakerphone gives you the freedom to use your teephone without ifting the handset. After initia contact is made, you can carry on a teephone conversation and sti be free to do other things. Whenever the instructions Lift the handseto tak appear in this guide, they may be ignored if you have a speakerphone. During the course of a conversation you can aways switch from the speakerphone to the handset for privacy. To do this, just ift the handset and tak. To return to speakerphone use, press the SPKR button and hang up the handset. To manuay pace a ca using your speakerphone, press a ine button or an intercom button, dia the number, tak toward your speakerphone when caed party answers. To autodia using your speakerphone, press programmed speed dia button, tak toward the teephone when your party answers. To answer a ca with your speakerphone, press the ine button or intercom button (the one with the fashing ight), tak toward your speakerphone. NOTE: Your teephone may be equipped with a feature caed ringing ine preference. With this feature, you merey press SPKU to answer a ringing ine instead of pressing a ine button first. To bock transmission of your voice to the distant party (mute) whie on a ca, press MUTE button, To return to the distant party, press MUTE button. To end a ca with your speakerphone, press SPKR.

11 Using Your Speakerphone /Teephone Speaker,Voume Contro /SPKR Button Speak Toward y Microphone Opening 7

12 Using Your Teephone To Answer Cas Answering Outside Cas A ca that rings on an outside ine sounds ong singe tone bursts and ights the ine status ight. The ight fashes red for any ringing ine. When you hear outside ringing (ong singe tone bursts) and observe a fashing ight, answer the ca as foows: press button of ringing ine (the one with the fashing ight), ift handseto tak. NOTE: Your teephone may be equipped with a feature caed ringing ine preference. With this feature, you merey ift the ha&et to mer a ringing ine instead of pressing a ine button fist. A Its wering Intercom Cas An intercom ca is made from one system teephone to another. An intercom party can ca you through your teephone speaker or ring your teephone if they desire (intercom ringing sounds two short tone bursts). Voice cas can be bocked. See the discussion tited BZocking Voice Announced Cas for detais if you wish to activate this feature. When you hear a short tone burst foowed by a caer s voice, speak toward the teephone to answer the caer. Lift handset if privacy is desired. When you hear intercom ringing (two short ring bursts), ift handset. To answer a ca that is ringing on a group intercom number, hear ringing and notice fashing group intercom button, press group intercom button, q a press ANSWER button if one has been programmed for your teephone, begin taking when on a speakerphone or ift handset when answering from a monitor teephone. 8

13 9 Using Your Teephone To Answer Cas Note: If your teephone is arranged to automaticay answer a ring when you ift the ha&set, you ah not need to press the group intercom button. Aso, if the programmer has not arrangedfor your teephone to answer group intercom calr, you wi not be abe to do so. Proarammabe < Butffns (May incude instaer- \ A programmed Answer button) / / Typic :a Line/ Status Light Typica / Line Button / \ AW71 L -Intercom J Button._.-.- Speak Toward Microphone Opening to Answer Intercom Ca

14 Using Your Teephone To Answer Cas Answering Cas At Monitored Stations Your teephone may have the persona intercom number of another teephone appearing at a button ocation. You can use the ight associated with this button to monitor the status of that teephone and you can press the button to make a ca to it if you wish. The associated ight is known as the busy amp fied, or BLF ight, and the button is known as the direct station seect, or DSS button. If the instaer/programmer arranged for your teephone to have the station monitoring feature, the BLF ight shows activity status at the monitored teephone. Aso, your teephone may incude a DSS STATUS button. If it does, you can use it to switch from monitoring a teephone activity to just monitoring its persona intercom activity. To monitor another teephone, observe the BLF ight indications next to the persona intercom appearance (DSS) button: Off = ide Fashing = ringing Fast Fashing = on hod On =busy NOTE: If you do not have the station monitoring feature, the BLF ight shows just the foowing information: Ofi= ide, On = busy. To ca an ide monitored station or to answer one that is ringing, note the BLF ight condition, press assigned DSS button, ift the handset to tak. NOTE: If you pace this ca on hoki or ifyou tran$er it to another teephone, the BLP ight turm o# You can retrieve the ca by pressing TAP. incude instaer- IO

15 17 Answering Night Transferred Cas Using Your Teephone To Answer Cas The attendant can pace the system in the night transfer (of ringing) mode of operation. In this mode, the ony teephones that ring on incoming cas are those that are instaer-programmed to do so. Additionay, the system can be instaer-programmed into night answer zones (up to four) with a oud be associated with each zone. The oud be sounds when the night transfer of ringing feature directs incoming cas to its zone. If your teephone rings, press ine button with fashing ight, ift handset to tak. When you hear a oud be ringing anywhere in the system, press ITCM or any other assigned intercom button, dia 65 through 68 to seect ringing zone (1-4) that the be is in, q dia 69 to answer any ringing zone, ift handseto tak. v Ah212 ITCM Button

16 Using Your Teephone To Answer Cas faking 4 Ca Pick-Up Often, teephones are arranged together in a user group by the system instaer. When your teephone is so arranged, you can answer cas that are ringing at other stations within your particuar group. Aso, you can answer a ca that is ringing at any teephone in the system if you know that teephone s extension number. To answer a ca that is ringing within your group, ift handset, press ITCM or any other assigned intercom button, dia#4. To answer a ca that is ringing at any teephone in the system, ift handset, press ITCM or any other assigned intercom button, dia% 4, dia extension number of ringing teephone. 12

17 Using Your Teephone To Answer Cas 4 / *

18 14 Using Your Teephone To Answer Cas Responding To A Secure Off-Hook Voice Anizouncement Your teephone may be arranged by your system instaer to receive a Secure Off-Hook Voice Announcement (SOHVA) whie you are busy on another ca. The SOHVA announcement consists of severa short tone bursts and then an announcementhat you hear in your handset receiver. The distant party you are currenty taking to cannot hear the announcement made by the SOHVA caer since it is deivered to your ear through the handset receiver. You can respond to a SOHVA ca in one of two ways. Verbay: Press and hod down MUTE button and repy by speaking into the handset. Your distant party cannot hear your response whie you hod the MUTE button down. Reease the MUTE button to continue speaking to the distant party. Non-verbay (Response Messaging): If the announcing station has an LCD speakerphone, you can send an attendantprogrammed LCD message (response message) to it. To do this, press your preprogrammed MESSAGE RESPONSE button. (Refer to the section of this guide tited, Programming Your Teephone for instructions on how to program the MESSAGE RESPONSE button.) The response message appears in the dispay of the teephone that made the SOHVA announcement. After the message appears, that teephone is automaticay disconnected from your teephone. You can send a different attendant-programmed LCD message if you are using an LCD speakerphone that provides a UNIVERSAL MES- SAGE button. To use this button to respond to a SOHVA ca, proceed as foows: press UNIVERSAL MESSAGE button repeatedy unti the desired response message appears in your teephone dispay, press #to send that message. Note: For more information, refer to the discussion fired Uessage Deposit., ;,

19 Using Your Teephone To Answer Cas Handset Off-Hook Programmabe Buttons (May incude preprogrammed message AW21 15

20 Using Your Teephone to Make Cas Diaing Manuay You can press a ine button to seect a ine and use the keypad to dia a number over that ine. If your teephone has been given a prime ine feature when it was instaed, it wi automaticay seect the ine for you to use when you ift the handset. If you wish to prevent other users from accessing the ines and features of your teephone, you may do so by pressing the instaer-programmed LOCK button and diaing an authorization code. To manuay dia an outside number from the keypad, press ine button to seect ine (remember, seecting a ine is not necessary if a prime ine has been assigned to your teephone and if you ift the handseto begin the ca), isten for dia tone, dianumber, ift handset to tak (if not aready ifted). Diaing Automaticay Using Stored Speed Dia Numbers Automatic diaing (commony referred to as speed diaing) uses programmabe buttons or keypad buttons at which you or the system attendant has previousy stored numbers. If your teephone incudes an instaer-programmed SHIFT button, you wi aso have access to a second eve of persona speed dia numbers stored at the programmabe button ocations, Actua button programming is discussed in a separate section of this user s guide tited Progrumming Your Teephone. Refer to it when you are ready to store numbers for persona speed diaing. There are two types of speed dia numbers avaiabe for your use as foows: (1) numbers that you store for your own use (persona speed dia numbers), and (2) numbers that are stored by the system attendant for everyone s use (system speed dia numbers). A ine choice is usuay stored as part of any number that is to be diaed over an outside ine; therefore, ine seection is automatic when speed diaing these stored numbers. To dia a persona speed dia number whie on-hook, 76

21 17 Using Your Teephone To Make Cas press preprogrammed button (remember, ine seection is usuay a part of the stored speed dia number), 1 dia keypad button 0-9, q press instaer-programmed SHIFT button then press preprogrammed button (to choose number stored at a second eve at that button). To dia a system speed dia number, Press +% and then dia system speed dia number {Programmabe Buttons (Preprogrammed by you as persona speed dia numbers. May aso incude instaerprogrammed SHIFT or LOCK button) Keypad Buttons (Preprogrammed by you as persona speed dia numbers and by the attendant as system speed dia numbers) LHod Button

22 18 Using Your Teephone to Make Cas If the ast number you have caed is busy or is not answering, you have severa options for automaticay rediaing the number. You can redia it once; initiate a repeated rediaing of it using an instaer-programmed AUTOMATIC REDIAL button; or save it for ater redia using any unprogrammed programmabe button, To automaticay redia the ast diaed number one time, hang up to disconnect current ringing or busy tone, 0 press #, isten for ringing or busy tone in speaker. - Ringing tone: When arty answers, pick up handset. - Busy tone: Press SP Ii& to disconnect. You can press # again to redia the same number To automaticay redia the number once a minute for 10 minutes, hang up to disconnect current ringing or busy tone, press instaer-programmed AUTOMATIC REDIAL button. The number wi be diaed once a minute for 10 minutes and wait 30 seconds for an answer after each try. The ITCM ight fashes whie redia is active. isten for ringing or busy tone in speaker. - Ringing tone: When party answers, pick up handset. - Bus tone: press instaer-programmed AUTOMATIC REdIAL button to begin redia cyce again. You can cance this automatic redia ight turns of? ) with any of the foowing actions: press instaer-programmed AUTOMATIC REDIAL button, ift and repace handset, use the teephone for some other function.

23 Using Your Teephone To Make Cas You can save the first 16 digits of the ast manuay diaed number and redia it ater if you wish; however, you can store ony one 16-digit number at a time in this manner. To store the number before you hang up, press any programmabe button that is not now programmed for any other purpose, hangup. To redia the saved number, press the programmabe button where you saved the number, ift handset if you are on a monitor teephone or if you wish your ca to be private. :. Programmabe Buttons 7 (May incude instaerprogrammed feature buttons). Auto Redia,# (Last Number Redia), ITCM Light I L SPKR Button 19

24 Using Your Teephone to Make Cas Using Line Groups Some systems have teephone ines arranged into ine groups that are made avaiabe at the teephone instead of individua ines (up to 16 ines may be avaiabe for your use). Your system administrator can te you how your system is arranged. When ine groups are avaiabe, you may access them for outside caing instead of pressing a ine button to seect an individua ine for use. If your system has ine groups, access them as foows: press ITCM, dia desired ine group access code: = inegmup 1 80 through 8; = ine groups 2 through through 64 = ine groups 12 through 16 isten for dia tone, dia number, ift handset to tak. 20

25 Using Your Teephone To Make Cas ITCM Button 21

26 Using Your Teephone to Make Cas Waiting For A Line (Automatic Camp-On) When a ine that you wish to use is busy, you can pace your teephone in a camp-on mode and wait for that ine to become ide. When it becomes ide, your teephone wi ring. When you use a ine group to provide you with a ine and a the ines in that ine group are busy, you can pace your teephone in a camp-on mode and wait for an ide ine in the ine group. When a ine in that group becomes ide, your teephone wi ring. To camp-on for an ide ine, observe steady ine button ight, press ITCM or any other assigned intercom button, dia+6, press the busy ine button. When the ine is free, your teephone sounds severa short tone bursts teing you that you can use your ine. Press the ine button with the fashing ight or ignore the ring if you no onger need the ine. To camp-on for an ide ine group, press ITCM or any other assigned intercom button, dia a ine group access code and hear busy tone, did t 6 and hang up. When ine group is free, your teephone sounds severa short tone bursts. When you hear this, press the ine group button with the fashing ight, q ift handset, hear dia tone, and pace ca. You are aready on ine. To cance either ine or ine group camp-on, press an intercom button, dia # 6 and hang up. 22

27 Using Your Teephone To Make Cas AW 23

28 usmng your eephone to Make Cas Making Intercom Cas You can dia an intercom ca manuay from the keypad or automaticay using a direct station seect (DSS) button that you have previousy programmed. There are two ways to make an intercom ca. One way is to sound your voice at the caed teephone (voice caing); the other way is to ring the caed teephone (tone caing). To voice ca manuay, ift handset, press ITCM, dia extension number and hear one quick tone burst, speak your announcement. To voice ca automaticay (DSS), ift handset, press DSS button and hear a quick tone burst, 0 speak your announcement. To tone ca manuay, ift handset, press ITCM, dia extension number and hear quick tone bursts, press ITCM again. Caed teephone wi ring. NOTE: Some systems may be set up to ring as the first option. Pressing ITCM a second time is not necessary in this case. Ask your system administrator how your system is set up. To tone ca automaticay (DSS), ift handset, press DSS button, Press ITCM. When intercom party answers, two-way conversation can take pace. To make a ca on a group intercom number, press group intercom button, hear dia tone, 24

29 Using Your Teephone To Make Cas dia feature code, persona intercom number or group intercom number, ift handset (or press SPKR on speakerphones) when caed party answers. - DSS Buttons (preprogrammed by you> for Diaing 0000 ooooe3, ITCM Button AM219 25

30 Using Your Teephone to Make Cas Camping. On To Another Teephone And Waiting For An Automatic Caback If the pemona or group intercom number you have caed is busy or rings with no answer, you can have the system ring your teephone when the number becomes avaiabe. I,: / To camp on at another teephone, dia persona or group intercom number and hear busy tone or a ring no-answer, dia % 6 (caed party hears a quick ca waiting tone), hangup. When the number you cahed becomes ide or is used in some manner, your teephone wi ring with five shortone bursts. When you hear this, ift handset. The other number wi start ringing. If you do not ift the handset when you hear the caback ringing, the caback is then canceed; however, you can cance automaticaback at any time before your teephone sounds the tone bursts. To do this, press ITCM or other intercom button, dia#6,. press SPKR to hang up. Camping On To Another Teephone and Waiting For An Answer (Ca Waiting) If the persona or group intercom number you have caed is busy, you can send a ca waiting tone to the busy teephone and wait on the ine for an answer. If you make a handset ca, a tone sounds periodicay (unti a system arranged timeout period has ended). If you make a handsfree ca, a tone sounds ony once. To camp at a busy caed teephone, dia persona or group intercom number and hear a busy tone, dia +# 6 (caed party hears a tone), remain on ine awaiting a repy. When the caed party hears a short tone burst, he or she can either pace their current ca on hod or hang it up and then answer your ca.,: :i-,.: 26

31 Using Your Teephone To Make Gas Handset Off-Hook 6, Hang up for automatic caback *, Remain on ine for ca waiting I I # 27

32 Using Your Teephone to Make Cas qverriding A Ca If the teephone that you have caed is busy, you can break into the conversation at that teephone if your teephone has the executive override feature. When you override a do not disturb condition at another station, the condition remains disabed unti that station user i-e-enabes it. To perform an executive override, make intercom ca and hear a busy signa, dia +F 0 3 (severa short tone bursts wi be heard by a parties), 0 join in-progress ca. 28

33 Using Your Teephone To Make Cas 29

34 Using Your Teephone to Make Cas Making A Secure Off-Hook Voice Announcement You can make a voice announcemento another station that is off-hook and busy on a ca if the system is arranged to provide this feature. Your announcement is made as a secure off-hook voice announcement j, (SOHVA) that ony the caed party can hear. ;: Your teephone may have an instaer-programmed SOHVA button designated on it. If you have a SOHVA button, it wi aow you to decide whether to deiver a SOHVA message or hang up when you hear an intercom busy tone. Make an announcement as foows: 0 make intercom ca, hear severa quick tone bursts (SOHVA announcement enabed), q hear busy tone (caed teephone is in speakerphone mode and you cannot make an announcement), after tone bursts end, make announcement, wait on ine for voice repy (caed teephone may send non-verba repy to show in your LCD speakerphone dispay and then disconnect from your teephone), Make a SOHVA announcement using the instaer-programmed SOHVA button as foows: make intercom ca and hear busy tone, decide whether to interrupt or not, if interruption is necessary, press SOHVA button and hear severa quick tone bursts, NOTE: rf you hear a continuing busy tone, it means that you camot make an announcement. when tones end, make announcement, wait on ine for repy (caed teephone may send non-verba repy to your dispay and then disconnect from your teephone). 30

35 Using Your Teephone To Make Gis I Programmabe Buttons (may incude instaerprogrammed SOHVA enabe button) 31

36 Using Your Teephone To Pace Cas On Hod Hpding Cas You can pace any ca on hod (incuding conference cas) and pick it up a short time ater. With a reguar hod, you can pick up the hed ca at your teephone or at another teephone if it shares the hed ca ine with your teephone. With an excusive hod condition, you must pick the hed ca up at your teephone because no other teephone has access to it. You aso can answer and pace on hod a ca that is on a ine that does not appear at your teephone (cas that are parked or transferred to you for instance). You can even pace a ca on hod in the system so that anyone can answer it (parking a ca). After a ca has been on hod for the period of time set by the instaer of your system, the system wi cause short ring bursts to sound at your teephone. If the ca is on excusive hod, it wi revert to manua hod after the hod reca time period. During a hod condition, the HOLD ight and the ight associated with the button of the hed ine wi both fash. This action provides a visua indication of an on-hod condition. To pace a ca on hod, press HOLD. To pace a ca on excusive hod, press HOLD twice. To retrieve a hed ca (either reguar or excusive), press TAP, q press ine button with fashing ight to retrieve that particuar w-w To retrieve a ca that you answered and paced on hod but have no ine appearance for (for instance, a ca that was transferred to you that you answered and ater paced on hod), press TAP. If you ve paced more than one ca on hod at an LCD speakerphone, yozhcan dispay your hed cas and retrieve them in any order that you 32

37 Using Your Teephone To Pace Cas On Hod To dispay and retrieve hed cas, press and reease HOLD repeatedy to dispay identity of each hed ca, press TAP to retrieve dispayed ca. To pace a ca on hod in a park orbit for retrieva at any system teephone, whie on the ca, press ITCM?(t, dia code for park ocations (or orbits) -9, remember the orbit number and its diaing code for ater use or make it known to those who need to know it. To retrieve a parked ca, from any station, press ITCM #, dia code for parking orbit -9. To switch between the ast ca paced on hod (intercom, outside ine, or conference) and a current, active ca, whie on active ca, press SPLIT button to retrieve hed ca (active ca is then paced on hod), repeat as necessary to aternate the two cas between hod and active status. HOLD - Button j- I. /.: :: :. KM Button

38 Using Your Teephone To Transfer Cas Trgnsferring Cas Transferring cas is the process of answering a ca at your teephone and sending it to another teephone. You can do this in one of three ways. If you first identify the caer to the party to receive the transfer, thus giving that user the opportunity to review the ca, you have made a screened transfer. If you transfer the ca without first announcing it, you have made an unscreened tr&r. If you transfer a ca to another teephone so that it appears at that station as if the user has aready answered it, you have made a hot transfer. If the teephone to which you are transferring the ca is busy, use override, secure off-hook voice announce, or camp-on ca waiting to contact the intercom party or recover the ca yoursef and service it. If a transferred ca is not answered after a certain ength of time (set by the system instaer) it automaticay returns to your teephone. To screen and transfer a ca to another teephone in the system or to a group intercom number, 0 answer or make ca, press TRANSKONF (ca is automaticay paced on hod), dia extension number of teephone (or its DSS, if avaiabe) or group intercom number to receive transfer, 0 when intercom party answers, announce ca, hang up handset. Intercom party then has the ca. If the intercom party is busy or does not answer, take the foowing step: press TAP to return to the ca yoursef. Remember, you can use the secure off-hook voice announce feature, the camp-on ca waiting feature, or the override feature to contact the intercom Party* To transfer an unscreened ca to another teephone in the system or to a group intercom number, 0 answer or make ca, press TRANSKONF (ca is automaticay paced on hod), dia extension number of teephone (or its DSS, if avaiabe) or group intercom number to receive transfer, hang up handset. The transferred ca rings at that teephone. 34

39 Using Your Teephone To Transfer Cas NOTE: Unscreened automaticay ccunp-on at bury teephones wait to be amwered. Each camp on ca automaticay rings the teephone as soon as a current ca becomes ide. To hot transfer a ca, 0 answer cai, press TRANSKONF (ca is automaticay paced on hod), dia extension number of teephone to receive transfer or press DSS for it if avaiabe, voice announce ca when intercom party answers, press TRANSKONF, hang up handset. Ca appears at intercom party s teephone in a handsfree mode as if that user has aready answered it. NOTE: If that teephone is a speakqohone, the intercom party can begin taking to the tran$erred party immediatey. I it is a monitor teephone, he or she must if the handset to tak._! i- ;!.:. If a transferred ca is not answered after a preprogrammed ength of time, it returns to your teephone and rings it. To answer the ca, press fashing ine button and ift handset.,tap Button 35

40 Using Your Teephone For Conference Cas Cqnferencing Cas Together Conferencing is when your teephone is joined together with severa other teephones on the same ca. You can make conference cas that encompass up to five parties, incuding you as the originating party, in any combination of outside ines and intercom parties. For exampe, you can conference three outside ines and two intercom parties or four outside ines and one intercom party or five intercom parties. i If you are conferencing with two outside ines, you can drop out and eave them in the conference with each other. This is known as an unsupervised conference ca. You can pace a conference ca on hod if you wish using the ca hod method found in this user s guide tited Using Your Teephone To Pace Cah On Hod. To set up a conference ca that incudes both outside ines and intercom parties, outside ines aone, or intercom parties aone, 0 make first ca, press TRANWONF (ca is paced on hod automaticay), 0 make next ca, press TRANSKONF to estabish conference, repeat ast two procedures to add up to two more parties. :NOTE: Ifa the cogtkrence circuits are busy, you wi not be abe to add a party to the conference. To continue conversation on ast ine after three other outside ines have dropped out of conference, press the ine button of the remaining party. To drop outside ines from the conference, and remain in conference with intercom party, press HOLD to put a ines on hod before the parties hang up (not doing this wi resut in a tone sounding in the handset receiver, intenupting the remaining conferees), seect ine to be dropped, hang up and repeat this action for each ine to be dropped, when ine status ight turns off, press TAP to return to conference. :I 36

41 Using Your Teephone For Gonrefence Gas To drop out of a conference ca between you and two outside ines and eave them in an unsupervise4i conference, dia # and hang up handset. NOTE: Conference voume evek behveen these ines are dependent upon the trammission eve :.;. :.,. :: qua& of the cenh-a office ines. You can press TAP to E-enter the conference if you wish. 37

42 Using The Other Teephone Features The Dispay Contrast (LCD Speakerphones) Whenever your teephone is not in use, you can adjust the contrast of the dispay to darken or ighten it for best viewing. To adjust the dispay contrast whie the teephone is not in use, press an intercom button, dia*+k5, dia -8 for contrast eve (1 = ightest, 8 = darkest)., Dispay 38

43 Bocking Voice Announced Cas Using The Other Teephone Features You can prevent voice announcements from sounding over your teephone speaker if you wish. This feature aso bocks secure off-hook voice announcements as we. NOTE: Your teephone may incude an instaer-programmed button that you may press to bock and unbock voice announced calf. If you have such a button, use it instead of diaing the codes detaied beow. To bock voice mounted cas take the foowing action: press ITCM, diaf2. To un-bock voice announced cas perform the foowing steps: press ITCM, dia#2. incude insta voice announc 7 - ITCM Button 39

44 Using The Other Teephone Features Entering Account Codes If your system is arranged for account code entry to enhance the SMDA reports, you may be asked to enter an account code before caing a number or after answering one. Code entry is vountary. If you do not enter a code, the ca wi sti go through. Your teephone may incude an instaer-programmed ACCOUNT CODE button. If one is avaiabe, you can use it to enter an account code during a ca without interrupting your ca or disturbing your distant party. To enter account code after answering an incoming ca, press an intercom button (ca is automaticay paced on hod), or press HOLD if the ca appears at an intercom button. dia* 04, dia account code. NOTE: Your teephone automaticay returns to the ca after you ve diaed the entire account code. To enter account code on an outgoing ca, ift handset (then press ine button if ine is not automaticay seected when handset is ifted), prt%s ftcm or any other assigned intercom button, dia* 04, dia account code, isten for dia tone and dia number you are caing. NOTE: If you hear an error tone after you have diaed your account co&, check the number for vaidity. To enter an account code using the ACCOUNT CODE button, estabish ca, press ACCOUNT CODE button, dia account code numbers, Your teephone automaticay returns to the ca after you ve diaed the entire account code. 40

45 Using The Other Teephone Features Programmabe Buttons incude (may instae , ITCM Button 41

46 Using The Other Teephone Features Forwarding Cas You can forward cas that normay ring at your teephone to another station s persona intercom number, or your can forward them to a group intercom number if you wish. You can forward a cas or just those that ring your prime ine or your persona intercom. You can make forwarding occur (1) when your teephone rings and no one answers it or when you are busy on another ca, or (2) as soon as the system detects a ca directed to your teephone. Cas that forward to a persona intercom number ring ony the teephone that has that number, whie cas forwarded to a group intercom number ring every teephone with that group intercom appearance. NOTE: Your teephone may incude instaer-programmed FORWARD buttom If ii does, use &em instead of diaing the codes detaied beow. To forward your cas, press programmed FORWARD button, &I press ITCM and dia one of the foowing codes: FWD Immediatey FWD After RNA or Busy A cas *52 *54 Prime Line and Persona Intercom cas *51 #53 a dia persona intercom number of teephone to receive forwarded cas or dia desired group intercom number,. press SPKR to hang up. NOTE: Your teephone wi ring a short ring burst each time an intemm ca is forwarded to remind you that this L happening. To cance ca forwarding, press ITCM or any other intercom button, a dia#s, press SPKR to hang up. 42

47 Using The other Teephone Features 00 Programmab 00 Buttons (may 00 incude Insta 00 programmed 00 forward buttons 00 9 I -KM Button 43

48 Making A Ca Non-Private You can make a ca non-private using an instaer-programmed PRIVACY button. When a ca is non-private, other teephones that share the same ine can join the ca. Privacy returns when the ca is competed. To do this whie on a ca, press instaer-programmed PWACY button. The ight associated with the PRIVACY button buns on steady when your teephone is in a non-private mode. 44

49 Using The Other Teephone Features 1, Programmabe Buttons (may incude instaerprogrammed privacy button) Ah23 45

50 Using The Other Teephone Features Monitoring A Conversation Between Two Teephones (Service Observing) If your teephone provides the service observing feature, you can use it to monitor activity and an on-going conversation at another teephone in an undetected manner. You can use this feature whie you re onhook or off-hook. To monitor an in-progress ca, press ITCM or any other assigned intercom button, dia#03, dia extension number of teephone to be monitored, o press SPKR to end monitoring, /,O # t AW231 SPKI Button L-1 i I 7 ITCM Button 46

51 Using The Other Teephone FeatUreS Muting Your Teephone By using the MUTE button, you can bock transmission of your voice to the distant par&y. For exampe, if someone comes into your office to tak to you and you do not want to interrupt the distant party, press thq. MUTE button. The MUTE feature turns on when you press and hod the MUTE button and turns off when you reease it. To mute your teephone, press and hod MUTE. To return to the distant party, reease MUTE. 47

52 usrng one utner Teephone Features Sending A Paging Announcement You can make a pubic announcemento a parts of or to a portion of your system ocation. Your system might provide either an a-ca paging feature or a zone paging feature that you access by diaing specia codes. A-ca paging sounds the announcementhrough the speaker at a system teephones or through an externa paging unit ocated in a centra area. Zone paging sounds it ony through those teephones ocated in a specific area or through an externa paging unit ocated in a specific area. If your system provides a-ca or zone paging, ift handset, press ITCM or any other assigned intercom button, dia for zone 1-8, NOTE: When the system is operating in the ak@ted mode, zone I provides an a cajimction. 0 make announcement, 0 stay on ine if awaiting a repy (known as meet-me page), N. hang up handset. To make a repy to a meet-me page, ift handset of nearesteephone that is receiving a paging announcement, press ITCM or any other assigned intercom button, dia78, meet paging party on ine. 48

53 Using The Other Teephone Features c30000 \ 70 = Zone 1 (A Ca at defaut) 7Ae;tZ;ees 2-8 z (RepI; to a page) ITCM Button 49

54 Using The Other Teephone Features Setting A Do Not Disturb Condition At Your Teephone This feature keeps cas from ringing at your teephone and makes it appear to be busy to intercom cas. The Do Not Disturb button that is instaer-programmed on your teephone provides this feature. If your teephone has a preprogrammed DND button, you can use it as needed. Generay, the do not disturb condition cannot be overridden by caers. They hear two quick tone bursts every three seconds when they ca a teephone that has this feature enabed. Some teephones, however, do have the abiity to override a do not disturb condition at another teephone. To override a do not disturb condition at another teephone, refer to the discussion tited Overriding Cus for detais. To enabe and disabe the do not disturb condition, press DND button. The ight associated with the DND button turns on when the feature is active. I I, Programmabe Buttons (may Incude instaerprogrammed Do Not Disturb button) 50

55 Using The Other Teephone Features Setting Your Persona Ringing Tones You can choose one of four different ring tones for your teephone when it rings. Often, when severa teephones are ocated cosey together, each user chooses a different persona ring tone. If an instaer-progratnmed SILENT MODE button is avaiabe at your station, you may press it to turn off the ringer for the duration of a current ringing ca. Ringer operation is restored when a new ca rings at the station. To seect one of the ring tones, proceed as foows: press ITCM or any other assigned extension button, dia+##4, dia 1,2,3, or 4, press SPKR. The next time your teephone rings, you wi hear the new ring tone. button) SPKR BUttOf7-Y n TY\! dtcm BUtt0f- 51

56 Using The Other Teephone Features Switching The Diaing Mode Between Puse And Tone If your oca teephone service is puse (rotary diaing), your teephone is arranged to dia in this manner when instaed. If you need to send tones during a diaing sequence (e.g.; to send bank-by-phone tones, etc), you can convert to tone whie diaing. The system wi switch back to puse diaing when you end your ca. You can store a # as part of an automatic diaing number to effect puse-to-tone switching where needed. To convert to tone diaing whie on ine, press#. 52

57 Using Background Music Using The Other Teephone Features If background music is suppied by the teephone system, you can turn it on at your teephone speaker. Background music automaticay turns off during cas. Two different music sources may be avaiabe for your use depending upon how your teephone system was instaed. To turn the music on, press ITCM or any other assigned intercom button. dia for music source 1 or +# 12 for music source 2 (the SPKR ight turns on when background music is on), Adjust the oudness of the music with the speaker voume contro. To turn the music off, press ITCM, dia # 1 (the SPKR ight turns off when background music is off). 53

58 Sending And Receiving Non-Verba Messages Message Waiting Light If your teephone is designated as a centra message desk by the system or has message wait originate abiity, you can turn on the message waiting ight (above HOLD) of any other teephone and cause dia tone at that teephone to sound in a broken manner. This ets that teephone user know that you have a message for him. To turn on the message waiting ight and broken dia tone at another teephone, press ITCM, dia%3, dia extension number of station to be aerted. The message waiting ight of caed station wi fash. To turn off the message waiting ight and broken dia tone at another teephone, press ITCM, dia#3, dia extension number of station that was aerted. The message waiting ight of caed station wi turn off. To turn off the message waiting ight during message-deivering conversation, press ITCM. To receive a message at an aerted station, observe fashing message waiting ight or hear the broken dia tone, press ITCM HOLD. Connection to station that eft message is automatic. 54

59 Sending And Receiving Non-Verba Messages / ITCM Button \ I AW239 HOLD Button 55

60 Sending And Receiving Non-Verba Messages LCD Messaging You can arrange for a system-suppied message to be received and dispayed by a caing LCD speakerphone when you ate not abe to answer a ca. This feature wi remain active unti you turn it off. If your teephone is an LCD speakerphone, it wi aso dispay the message, giving information on your teephone status. Get a ist of the avaiabe messages and write them on the bank isting chart on the next page. I To turn message on from your teephone, press ITCM or any other assigned intercom button, dia+ 02, dia the desired code number from your message ist (01-30) on the next page. If you use the defaut messages of Back At and Ca, you wi need to add to them as foows: For defaut message 1, dia code for time numbers and coon from diaing codes tabe (for exampe, dia # for a space and the time 1:45). For defaut message 2, dia code (from the diaing codes tabe) for teephone number of where you be (for exampe, dia # for a space and the number or # for a space and the name Jenny). press SPKR to end message. Intercom ight fashes steadiy. To turn off message and your intercom ight, press ITCM or any other assigned intercom feature button, dia#02. DIALING CODES TABLE WAR 1 COOt (CHAR I CODE ICHAR. 1. CCOt _. 1 CHAR 1 CODE 1 C HAR ICODE A I21 IQ IW 194 I1 I IR Ir I 3 I n-3

61 Sending And Receiving Non- Verba Messages LCD MESSAGE LIST (Write Attendant Provided Response Messages Here)

62 Sending And Receiving Non- Verba Messages Message Deposit You can ca an LCD speakerphone and arrange for a system-suppied message to be shown on its dispay. This message is for the caed party to read if she or he is unabe to answer your ca. Your teephone may provide a UNIVERSAL MESSAGE button for this purpose or you can pre-program a MESSAGE RESPONSE button on your teephone and use it for depositing messages. To deposit a message, make ca and hear ringing, press UNIVERSAL MESSAGE button repeatedy to scro through the avaiabe system-suppied messages on your dispay unti the desired message shows, press #to deposit the message, q press MESSAGE RESPONSE button, hangup. If you are the recipient of a deposited message, see message in your teephone dispay, respond to it as required. Note: any teephone activity that you engage in wi erase the dispayed message.

63 59 Sending And Receiving Non- Verba Messages I Dispay (Shows message before deposit by # button) 7 Programmabe Buttons (May incude instaerprogrammed Universa Message button or user programmed Response Message button) /#

64 Programming Your Teephone Programming For Speed Diaing Speed diaing is a feature that ets you: dia intercom numbers, engthy or frequenty used numbers, and feature codes using one or two buttons, You can store numbers for speed diaing at the foowing ocations: at any programmabe button that is not now assigned as afixed feature button or SHIFT button by the system instaer, on a secondary eve under a DSS button, a feature button, a ine button or other speed dia button, at the 10 keypad numbers. The outside numbers and feature codes am commony referred as persona speed dia numbers whether they are stored at the programmabe button ocations or at the 10 keypad number ocations. The intercom numbers are referred to as direct station seection (DSS) numbers regardess of where they are stored. Pus, the ight associated with the DSS button is referred as the busy amp fied (BLF) ight. Typicay, DSS numbers are stored at the upper button grouping. Before you begin programming, write down: The ine you wi use to access each outside number. The number that you are storing. As you program numbers, fi in the identification strips on your teephone. Write first eve numbers on the ID strips and write second eve numbers and/or speed dia numbers on the index puout directory in the front of your teephone. You can fi out the charts on the next page, if you wish, for a persona record of your stored numbers. 60

65 Programming Your Teephone Persona Speed Dia Number (Upper Button Grouping) Persona Speed Dia Numbers (Keypad Button Grouping) Persona Speed Dia Numbers (Lower Button Grouping) \ Hint - To record both first and second eve storage, write both numbers on the same record ine. C

66 Programming Your Teephone Storing DSS Numbers To stow an intercom number as a DSS number, proceed as foows: press ITCM, dia +k 4+ 3, press programmabe button to choose DSS ocation, dia extension number, press next ocation button and store next DSS number, repeat the previous step unti a DSS numbers are stored, q press SPKR to end. DSS Record (Enter your DSS numbers here if you wish) I I /

67 Programming Your Teephone,Programmabe Buttons (Typica DSS storage ocations) /Programmabe Buttons I \ -I \ AWN L SPKR Button I ITCM Button

68 Programming Your Teephone Storing Persona Speed Dia Numbers (outside numbers and feature codes) To store an outside number as a persona speed dia number,. press ITCM, dia+t, press programmabe button or keypad button to choose storage ocation, press ine button to seect ine to dia out on, dia any number (up to 16 digits ong - incude +N and # if needed), NOTE: You may need a pause between numbers to cwnpensate for differences in reqome time between your system and the host system (ask your attendmt about this). If you do, press HOLD to store a pause wherever you need one. If your system is behind a host system that needs a hookjash to access a feature. press TAP to store a hoo@h. Then, continue diaing. press TRANWONF to store number, press next ocation button and store next ine choice and number, repeat previous step unti a numbers are stored, q press SPKR to end. To store a systemfeahre access code as a persona speed dia number, press ITCM, dia*#+?k, press programmabe button or keypad button to choose storage ocation, dia the access code for the feature, press next ocation button and store next feature code, repeat previous step unti a desired feature codes are stored, 1 press SPKR to end. For exampe, program a group ca pick up button as foows: press ITCM, dia?ic +N 3, press the desired programmabe button, dia # 4 and press SPKR.