DXP Digital Communications System 7: :., ; :., Station User s Guide

Transcription

1 DXP Digita Communications System 7: :., ; :., Industry-Standard Teephone Station User s Guide

2 This user s guide appies to industry-standard singe-ine teephones such as the mode 2500-** when used with the DXIST-** industry-standard teephone interface printed wiring board or the ATI-D-IPT and OPX-X anaog termina interface devices. Contact your Comdia deaer for updates of this as wei as other Comdia pubications as your needs require. Comdia s Quaity Management System Is Certified To The EW 9001 Standard.

3 GCA Industry-Standard Teephone User s Guide Introduction :.:i This manua serves as a hepfu guide for using a the functions of your new teephone and as a quick reference guide. You may have your teephone programmed to provide an intercom dia tone when you ift the handset. This arrangement is known as prime intercom. You may, however, have your teephone programmed to provide outside ine dia tone instead. This arrangement is known as prime ine automatic or ide ine preference. Uness otherwise noted, the foowing instructions are for teephones with prime intercom, which means that you can dia system feature codes as soon as you ift the handset. If your teephone has a different arrangement, you must obtain intercom dia tone before you can dia the various feature codes. To do this, press and reease the hookswitch after you hear the outside ine dia tone. This action paces the outside ine on hod and causes intercom dia tone to return to your teephone. Fashing The Hookswitch Pressing and reeasing the hookswitch is commony known as fashing the hookswitch or performing a FLASH. If your teephone has a TAP button, we recommend that you press TAP instead of fashing the hookswitch, since you can inadvertenty disconnect the ine by pressing and reeasing the hookswitch... E I. If your system has the interna fash feature enabed, you can obtain intercom dia tone whie on an outside ine by fashing the hookswitch. However, to generate a hookfash signa on the outside ine, you must fash for intercom and dia +K 08. With the interna fash feature disabed, you can fash the hookswitch whie on an outside ine to generate a fash on an outside ine. However, you cannot fash the hookswitch to obtain intercom dia tone. Industry-Standard Teephone User s Guide - 3

4 4 - Industry-Standard Teephone User s Guide Answering Answering Cas A Ca To answer a ca that is ringing at your teephone, -ift handset. Using Ca Pickup 0 To answer a ca that is ringing at another station in your group, 1. ift handset, 2. dia # 4. 0 To answer a ca that is ringing at any station, 1. ift handset, 2. dia % 4 pus station number of ringing teephone (you must have the ringing station programmed into your ca pickup group). 4 - Industry-Standard Teephone User s Guide

5 GCAIO-237 Industry-Standard Teephone User s Guide Using Night Mode To answer a ca that is ringing the oud ringer or night transfer station, 1. ift handset, 2. dia zone code to seect the ringing zone (-4) at the ocation of the be, or dia zone code 69 to answer any ringing zone, 3. answer ca. Note: This feature is known as Trunk Access From Any Station (TAFAS). Makina Cas Using Prime Line Automatic and Ide Line Preference The foowing instructions appy to teephones programmed for prime ine automatic or ide ine preference. To make a ca, 1. ift handset and isten for outside dia tone, 2. dia outside number or use the redia or speed dia feature. To access intercom ine, 1. ift handset, 2. FLASH the hookswitch, 3. isten for intercom dia tone, 4. dia station number or intercom feature code, 5. compete intercom ca, 6. hang up handset. Industry-Standard Teephone User s Guide - 5

6 6 - Industry-Standard Teephone User s Guide Using Prime Intercom The foowing instructions appy to teephones programmed for prime intercom. To make a ca, 1. ift handset and isten for intercom dia tone, 2. dia station number or intercom feature code, or use the redia or speed dia feature. 0 To access outside ine using ine group feature, 1. ift handset and isten for intercom dia tone, 2. dia ine group access code: 9 = ine group 1, SO-89 = ine groups 2 through 11, = ine groups 12 through 16, 3. isten for outside dia tone, 4. dia number or use the redia or speed dia feature. * To queue for a busy ine group, 1 S ift handset and isten for intercom dia tone, 2. dia ine group access code (9,80-89,60-64), 3. hear busy tone, 4. dia +I+ 6, 5. hang up. 6 - Industry-Standard Teephone User s Guide

7 GCA Industry-Standard Teephone User s Guide To answer queuing ring-back, -ift handset and hear dia tone for outside ine. To cance queuing, 1. ift handset and hear dia tone, 2. dia # 6, 3. hang up. Using Last Number Redia To redia the ast number that you diaed at your teephone, 1. ift handset and isten for intercom dia tone, 2. FLASH the hookswitch and press #. The system makes the ca over the ast ine that you used. To redia the ast number that you diaed at your teephone (if the ast ine you have used is busy), 1. dia ine group access code (9, W-89,65-69), 2. FLASH the hookswitch, 3. dia +t+ 01 #. Industry-Standard Teephone User s Guide - 7

8 : 8 - Industry-Standard Teephone User s Guide Using Speed Diaing To dia persona speed dia numbers, 1. ift handset and isten for intercom dia tone, 2. dia ine group access code and isten for outside dia tone, 3. FLASH the hookswitch and dia +K 01, 4. press desired speed dia ocation (dia pad buttons 1-O). Ca wi dia automaticay. Ifyou have stored a inepreseect (the ine group access code for the desired ine group) with the speed dia number, you merey FLASH the hookswitch and press the speed dia ocation (dia pad buttons I-O) after you ijt the handset. To dia system speed dia numbers, 1. ift handset and isten for intercom dia tone, 2. dia ine group access code and isten for outside dia tone, 3. FLASH the hookswitch and dia +R 01 +, 4. dia desired code ( ). If you have stored a ine preseect with the speed dia number, you merey FLASH the hookswitch, press +#+, and dia the desired code ( ) after you ift the handset. Aso note that on some earier systems, the avaiabe speed dia codes are ::.. : -: 8 - Industry-Standard Teephone User s Guide

9 To prevent the possibiity of storing an incompete speed dia number, hang up your handset and ift it again between each number you are programming. The dua tone mutifrequency (DTMF) receiver times out in 20 seconds (defaut), or the instaer can set it for any vaue between 5 and 24 seconds. Hanging up your handset between each programming entry causes the DTMF receiver timer to restart before you begin programming the next number. e To program persona speed dia numbers, 1. ift handset and isten for intercom dia tone, 2. dia +I+ +#+ 1, 3. dia memory ocation (-O), then dia 00 for prime/ast ine or for ines 1-16, 4. dia the number sequence you want to store (up to 16 digits that can incude # and +I+), 5. if necessary, press and reease the hookswitch to store a hookfash, 6. hang up handset, 7. repeat procedure for each speed dia number. To store an intercom number as a speed dia number, 1. ift handset and isten for intercom dia tone, 2. dia +K S 1, 3. press the button you want to program (-O), 4. press 8 to preseect intercom, 5. dia the intercom number or feature code you want to store (up to 16 digits that can incude # and %), 6. hang up handset, 7. repeat procedure for each speed dia number. You cannot program pauses or hookfashes with intercom speed dia numbers, and the system wi not accept +#O# or *#746;fc as programming entries. Industry-Standard Teephone User s Guide - 9

10 70 - Industry-Standard Teephone User s Guide Hoding Cas To pace a ca on hod that ony you can retrieve, :: :: :. 1, FLASH the hookswitch, 2. hang up handset. 0 To return to a ca that is on hod, 1. ift handset and FLASH the hookswitch, mm ift handset, isten for dia tone, and dia # #, 2. answer ca. 0 To pace a ca on hod at another teephone, 1. FLASH the hookswitch, 2. dia d 90, 3. dia station number of teephone to receive the hed ca, 4. hang up handset. 0 To retrieve a hed ca at another station, 1. ift handset and isten for intercom dia tone, 2. dia # 90, 3. dia station number of station that has the. hed ca, 4. FLASH the hookswitch, 5. answer ca. 1,: : :::-: F: Industry-Standard Teephone User s Guide

11 GCA Industry-Standard Teephone User s Guide To answer a ca at the station receiving hed ca, 1. ift handset and isten for intercom dia tone, 2. FLASH the hookswitch.. Hod Reca Feature -after a preprogrammed ength of time, a ca that you have paced on hod wi automaticay ring back to your teephone. Usina Ca Park To park a ca, 1. FLASH the hookswitch, 2. press *, 3. dia park orbit access code (91-99 for orbit -9). If the first orbit is busy, dia another park orbit access code, 4. hang up handset, 5. use paging feature to announce ca and park orbit access code if necessary. ns If no one retrieves the parked ca within a preprogrammed time, it reverts back to your teephone as a hed ca. You can ony pace one ca in an orbit at a time. To retrieve a parked ca, 1. hear announcement, 2. ift handset, 3. press #, 4. dia park orbit access code (91-99), 5. answer ca. Industry-Standard Teephone User s Guide - 1 I

12 12 - Industry-Standard Teephone User s Guide Transferring Outside Cas Using Screened Transfer : /: /.. To announce a ca before transferring it, 1. answer outside ca, 2. FLASH the hookswitch (this paces the ca on hod), 3. dia intercom number of station, 4. upon answer, announce the ca, 5. hang up the handset (this transfers the ca). e To do a quick screened transfer to intercom or tie ine, 1. answer ca, 2. dia intercom number or tie ine access code for transfer ocation, 3. when party at transfer station answers, announce ca, 4. hang up handset. e If station is busy or user does not answer, -FLASH the hookswitch and return to outside ca.!..: i:;., :>.!,, IndwsQ-Standard Teephone User s Guide

13 GCA Industry-Standard Teephone User s Guide Using Unscreened Transfer To transfer a ca without first announcing it, 1. answer outside ca, 2. FLASH the hookswitch (this paces the ca on hod), 3. dia intercom number of station, 4. hang up handset. * To do a quick unscreened transfer to intercom or tie ine, 1. answer ca, 2. dia intercom number for transfer ocation, 3. hang up handset. If no one answers the transferred ca within a preprogrammed time, it wi re-ring your teephone. If station is busy or the user does not answer, -FLASH the hookswitch and return to outside ca. Industry-Standard Teephone User s Guide - 13

14 14 - Industry-Standard Teephone User s Guide. Conferencing Stations Together To conference between yoursef, one outside party, and one intercom party, or between yoursef and two intercom parties, 1. answer or make a ca, 2. FLASH the hookswitch (this paces the ca on hod), 3. dia intercom number of station, 4. when the party answers, have a conversation with that party (consutation hod), or announce that you are forming a conference with the first party (three-way conference), 5. FLASH the hookswitch once to estabish the three-way connection, mm FLASH the hookswitch twice to drop the consuting party and return to the first party to compete conversation, 6. hang up handset to end cas. Using Broker s Ca 0 To estabish two simutaneous cas and aternate between them, 1. answer or make a ca, 2. FLASH the hookswitch (this paces the ca on hod), 3. dia +I+ 07, 4. dia number of second party, 5. FLASH the hookswitch (this paces the second ca on hod), 6. FLASH the hookswitch when you want to aternate between cas, 7. hang up handset to end cas industry-standard Teephone User s Guide

15 GCA Industry-Standard Teephone User s Guide Using the Messaging Feature Using Message Waiting Contro Ony the person who sent the message and the person receiving the message can turn off the message-waiting ight. To turn on the message-waiting ight and broken dia tone at an ide teephone, 1. dia%3, 2. dia station number of the teephone you want to aert. The message-waiting ight of that station wi fash. To turn off the message-waiting ight and broken dia tone at a busy or ide station, 1. dia#3, 2. dia station number of the teephone you aerted. The message-waiting ight of that station wi turn off. To retrieve a message at an aerted station, 1. observe fashing message waiting ight or hear broken dia tone, 2. ift handset, 3. dia # 00. Due to differences in system programming, you may have to retrieve messages by obtaining intercom dia tone and diaing the operator s station number. Industry-Standard Teephone User s Guide - 15

16 16 - Industry-Standard Teephone User s Guide Using LCD Messaging You can set system-suppied messages to dispay at any caing LCD speakerphone. To turn LCD messaging on, 1. ift handset, 2. dia +K 02, 3. dia message code number (O-30), then press #I..: B To turn LCD messaging off, 1. ift handset, 2. dia # 02. Using Reca/Fash The reaction of your teephone depends on how it was programmed by the instaer. When you access an outside ine using the ine group feature and then fash the teephone hookswitch, your teephone wi react in one of the foowing ways: obtain intercom dia tone, reca outside ine dia tone, access outside features. If the instaer programmed the teephone to reca outside ine dia tone or to fash for outside features, you cannot obtain intercom dia tone whie on an outside ine. If the instaer programmed the teephone to obtain intercom dia tone, you can either reca outside dia tone or fash for outside features (depending on system programming) by performing the foowing step: -whie on an outside ine, FLASH the hookswitch and dia S 08. d6 - Industry-Standard Teephone User s Guide

17 GCA7-237 Industry-Standard Teephone User s Guide Making A Paging Announcement Using Externa Paging To page over an externa pubic address system, 1. ift handset and isten for intercom dia tone, 2. dia preprogrammed page zone number (71-77 or 70), 3. make announcement. Using A-Ca and Zone Paging To page, 1. ift handset and isten for intercom dia tone, 2. dia zone number (71-77 or 70 for a-ca), 3. make announcement, 4. remain on ine if awaiting a repy (meet-me page), mm hang up handset. o To answer a-ca or zone paging from any station, 1. ift handset and isten for intercom dia tone, 2. dia 69, 3. meet paging party on ine. Industry-Standard Teephone User s Guide - 77

18 18 - Industry-Standard Teephone User s Guide Using Meet-Me Page At times, other teephone users may page you with instructions to meet them on ine. This is known as a meet-me page. You can go to the nearest teephone and dia a code to contact the paging w-v. To repy to a meet-me page, 1. ift handset of nearest teephone and isten for intercom dia tone, 2. dia 78, 3. meet paging party on ine. : Forwarciinc Cas 0 To forward just your prime ine and intercom cas to another teephone as soon as they ring your teephone, 1. ift handset and isten for intercom dia tone, 2. dia +R 51, 3. dia station number of teephone to which you want to forward cas. * To forward just your prime ine and intercom cas to another teephone after they ring at your teephone a few times or when you are busy on your teephone, 1. ift handset and isten for intercom dia tone, 2. dia % 53, 3. dia station number of teephone to which you want to forward cas /ndustty-standard Teephone User s Guide

19 GCA ndus try-standard Teephone User s Guide To forward a of your cas to another teephone as soon as they ring at your teephone, 1. ift handset and isten for intercom dia tone, 2. dia ;fc 52, 3. dia station number of teephone to which you want to forward cas. To forward a of your cas to another teephone after they ring at your teephone a few times or whenever you are busy on your teephone, 1. ift handset and isten for intercom dia tone, 2. dia I+ 54, 3. dia station number of teephone to which you want to forward cas. e To cance ca forwarding, 1. ift handset and isten for intercom dia tone, 2. dia # 5, 3. hang up. Industry-Standard Teephone User s Guide - 19

20 20 - Industry-Standard Teephone User s Guide Using The Tracker Paging System The Tracker Pager System option aows you to send ca back and parked ca messages to Tracker pagers assigned to station numbers. If you have a Tracker pager assigned to your persona intercom number, you can receive messages that someone ese sends you. The system automaticay instas the Tracker pager for your use; however, you can disabe it when you do not wish to receive paged messages and when you eave at the end of your day. If you do disabe your Tracker pager at the end of your day, be sure to enabe it at the beginning of your next day.. To track a caed party after receiving a ring-no answer, 1. make an intercom ca to someone and receive no answer, 2. dia +K 8, -3. hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted), 4. hang up handset. To track a caed party without first caing them, 1. ift handset and isten for intercom dia tone, 2. dia +K 8, 3. dia station number, 4. hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted), 5. hang up handset ncius try-standard Teephone User s Guide

21 GCA Industry-Standard Teephone User s Guide To use Tracker to transfer a ca to a park orbit for retrieva and transmit the ca s park orbit code and caer ID information (if avaiabe), 1. answer a ca, 2. FLASH the hookswitch, 3. dia station number of station that is to receive the ca, 4. if the user at the caed station does not answer or the station is busy, dia Jc 8, 5. hear confmation beep (Tracker page accepted) or busy tone (Tracker page not accepted), 6. hang up handset. r!s Tracker parked cas wi re-ring your station if the caed party does not respond within a preprogrammed time. You can either repace the ca into another Tracker page orbit or retrieve the ca for servicing. To retrieve a ca that you parked using the Tracker option, 1. ift handset and FLASH the hookswitch, mm ift handset, isten for dia tone, and dia # #. Industry-Standard Teephone User s Guide - 21

22 22 - ndus try-standard Teephone User s Guide Responding To Tracker Pager Cas If you receive a parked ca message on your Tracker pager, 1. go to any system station, 2. ift handset and isten for intercom dia tone, 3. dia the orbit code (#800-#899) dispayed on your pager, 4. retrieve ca. :: :. : :.:. To disabe or enabe a Tracker pager at your station, 1. ift handset and isten for intercom dia tone, 2. dia # 06 to disabe, mm dia # 07 to enabe, 3. hang up handset. : : :_.;,..., 22 - ndus try-standard Teephone User s Guide

23 GCA Industry-Standard Teephone User s Guide Camping On At A Station : IEZ : You can camp on at ony one station at a time. Camping On At An Ide Station And Waiting For An Automatic Caback If you ca another station and hear ringing but receive no answer, you can press a button that wi cause the system to ring your teephone when the user at the caed station initiates any teephone activity. To camp on at a station for which you hear ringing but receive no answer, 1. make intercom ca and receive no answer, 2. dia +K 6, 3. hang up handset. Caback wi occur when the user at the caed station initiates any teephone activity. To cance the camp-on activity at any time, 1. ift handset and isten for intercom dia tone, 2. dia # 6, 3. hang up handset. Industry-Standard Teephone User s Guide - 23

24 24 - Industry-Standard Teephone User s Guide Camping On At a Busy Station And Waiting For An Automatic Caback If you ca another station and receive a busy signa or a Do Not Disturb tone, you can press a button that wi cause the system to ring your teephone when the station is avaiabe. To camp on at any busy station, 1. make intercom ca and hear busy signa, 2. dia % 6, 3. hang up. When caed station becomes ide, your teephone wi ring with five short tone bursts. To answer caback ring, -ift handset and caed station wi ring. If you do not ift the handset, you wi cance the caback. To cance automatic caback before your teephone sounds the tone bursts, 1. ift handset and isten for intercom dia tone, 2. dia # 6, 3. hang up Industry-Standard Teephone User s Guide

25 GCA Industry-Standard Teephone User s Guide To camp on at a station with a Do Not Disturb condition set, 1. make intercom ca and hear Do Not Disturb tone, 2. dia +I+ 6, 3. hang up. A caback wi occur when the riser at the caed station disabes the Do Not Disturb mode. To override a ca or a Do Not Disturb condition at another teephone (Executive Override), 1. make intercom ca and hear a busy signa, 2. dia S 03 (a parties wi hear severa tone bursts), 3. speak your announcement. us This action disabes the DND condition at the other teephone unti the user resets DND. Industry-Standard Teephone User s Guide - 25

26 26 - Industry-Standard Teephone User s Guide Camping On At A Busy Station And Waiting For An Answer (Ca Waiting) If the teephone you have caed is busy, you can send a ca-waiting tone to the teephone and wait on ine for an answer. :!k : 1 0 To activate ca waiting when you hear a busy signa, 1. make intercom ca and receive busy signa, 2. dia +t+ 6 (caed party hears tone), 3. wait on ine for an answer or hang up and wait for a caback when the caed teephone becomes ide. The caed party can pace the current ca on hod or disconnect from the ca to answer your ca-waiting tone, or choose to ignore your ca-waiting tone and continue current conversation. 0 To cance ca waiting, 1. ift handset (if it is on hook) and isten for intercom dia tone, 2. dia # 6... ;.,:. ;!.. :, 26 - Industry-Standard Teephone User s Guide

27 ._ GCA ndus try-standard Teephone User s Guide To answer a ca-waiting tone, 1. hear short burst in handset receiver, 2. you may choose to ignore the ca-waiting tone and remain on ine with your origina caer, compete present ca and hang up handset (waiting ca wi begin ringing). Lift handset to answer waiting ca. The instaer may arrange your teephone so that you can fash the hookswitch to answer the waiting ca without ending your current ca. If you have this feature, you can answer a waiting ca as foows: 1. hear short tone burst in your handset receiver whie on a ca, 2. FLASH the hookswitch to receive waiting ca and pace current ca on hod, 3. FLASH the hookswitch when you want to aternate between origina ca and waiting ca, 4. hang up handset to end cas Industry-Standard Teephone User s Guide - 27

28 This page remains bank intentionay.

29 GCA Industry-Standard Teephone User s Guide.:.- Index ACa Answering Cas... 4,5 Automatic Caback Broker s Ca CaPark Ca Pickup Ca Waiting... 26,27 Camping On Conferencing Executive Override Externa Paging Fashing The Hookswitch... 3 Forwarding Cas... 18, 19 Hoding Cas... 10, 11 Interna Fash... 3 Introduction... 3 Last Number Redia... 7 LCD Messaging Making Cas Meet-Me Page Messaging I51 6 Message Waiting Contro NightMode... 5 Paging... 17,18 Prime Intercom.... 3,6-7 Prime Line Automatic/ Ide Line Preference... 3,5 Reca/Fash Screened Transfer Speed Diaing.... 8,9 Tracker Pager Cas, Responding To Tracker Pager System Transferring Outside Cas.. 12, 13 Unscreened Transfer Zone Paging hdustry-standard Teephone User s Guide - 29

30 Notes :

31 : GCA Industry-Standard Teephone User s Guide Quick Reference Guide :..- This chart provides you with a quick reference guide of the feature diaing codes. If you wish, you can detach this sheet and keep it near your teephone to serve as a stand aone reference. Executive Override Industry-Standard Teephone User s Guide - 31

32 32 - Industry-Standard Teephone User s Guide.,:. : : : : The diaing codes provided in this quick reference guide are!-,: defaut vaues. Your system instaer has the abiity to -.: : renumber these codes Industry-Standard Teephone User s Guide

33 :.- Notes

34 Notes :

35 This manua has been deveoped by Comdia Corporation (The Company ) and is intended for the use of its customers and service personne. The information in this manua is subject to change without notice. Whie every effort has been made to eiminate errors, the Company discaims iabiity for any difficuties arising from the interpretation of the information contained herein. The information contained herein does not purport to cover a detais or variations in equipment or to provide for every possibe contingency to be met in connection with instaation, operation, or maintenance. Shoud further information be desired, or shoud particuar probems arise which are not covered sufficienty for the purchaser s purpose, contact Comdia, Inside Saes Department, P. 0. Box 7266, Charottesvie, Virginia DXP (IB)/DXP

36 COMDIAL Charottesvie, VA Printed in U.S.A. a > i,. : -,pphm\1 : GCA /95 i,iy;:..;1.:x2 :