Avaya Extension to Cellular User Guide Avaya Aura TM Communication Manager Release 5.2.1

Transcription

1 Avaya Extension to Ceuar User Guide Avaya Aura TM Communication Manager Reease November 2009

2 2009 Avaya Inc. A Rights Reserved. Notice Whie reasonabe efforts were made to ensure that the information in this document was compete and accurate at the time of printing, Avaya Inc. can assume no iabiity for any errors. Changes and corrections to the information in this document may be incorporated in future reeases. For fu support information, pease see the compete document, Avaya Support Notices for Software Documentation, Document number To ocate this document on the Web site, simpy go to and search for the document number in the search box. Documentation discaimer Avaya Inc. is not responsibe for any modifications, additions, or deetions to the origina pubished version of this documentation uness such modifications, additions, or deetions were performed by Avaya. Customer and/or End User agree to indemnify and hod harmess Avaya, Avaya's agents, servants and empoyees against a caims, awsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deetions to this documentation to the extent made by the Customer or End User. Link discaimer Avaya Inc. is not responsibe for the contents or reiabiity of any inked Web sites referenced esewhere within this documentation, and Avaya does not necessariy endorse the products, services, or information described or offered within them. We cannot guarantee that these inks wi work a of the time and we have no contro over the avaiabiity of the inked pages. Warranty Avaya Inc. provides a imited warranty on this product. Refer to your saes agreement to estabish the terms of the imited warranty. In addition, Avaya s standard warranty anguage, as we as information regarding support for this product, whie under warranty, is avaiabe through the foowing Web site: Copyright Except where expressy stated otherwise, the Product is protected by copyright and other aws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a crimina, as we as a civi, offense under the appicabe aw. Avaya support Avaya provides a teephone number for you to use to report probems or to ask questions about your product. The support teephone number is in the United States. For additiona support teephone numbers, see the Avaya Web site:

3 Contents Wecome Terms How does Extension to Ceuar work? About this guide Conventions used Admonishments Reated documentation How to obtain Avaya documentation on the Web How to comment on this book How to get hep Chapter 1: Getting started Introduction User access codes Using the Sef Administration Feature (SAFE) access code Using basic SAFE Accessing Enhanced SAFE Using Enhanced SAFE to set ce phone mapping Using Enhanced SAFE to deete a ce phone number from the off-pbx-teephone station-mapping page Using an FNE to access a Communication Manager feature Using Extension to Ceuar for the first time Using an access number to enabe Extension to Ceuar Using a FAC to enabe and disabe Extension to Ceuar Using an FNE to enabe and disabe Extension to Ceuar Chapter 2: Receiving and making cas Introduction Receiving cas Incoming cas Confirmed Answer Caer ID Making cas Making cas that send office caer ID Making cas that do not send caer ID Managing cas Ca waiting Switching from your ce phone to your office phone Switching from your office phone to your ce phone Issue 12 November

4 Restricting Cas Using FAC to enabe/disabe Conditiona Ca Extending Using FNE to enabe/disabe Conditiona Ca Extending Using FNE to SET COR for Conditiona Ca Extending Using FAC to SET COR for Conditiona Ca Extending Using FNE to enabe/disabe Conditiona Ca Extending for Dua-Mode appications Using FAC to enabe/disabe Conditiona Ca Extending for Dua-Mode appications Chapter 3: Voice mai Introduction Using corporate voice mai to receive your messages Extension to Ceuar and your corporate voice mai system Ceuar Voice Mai Avoidance feature Notify Me under Unified Messenger for MS Exchange Chapter 4: Enabing and disabing Extension to Ceuar and maintaining security. 45 Introduction Enabing Extension to Ceuar Enabing Extension to Ceuar using a feature button on your office phone Enabing Extension to Ceuar via an FNE on your ce phone Enabing Extension to Ceuar using the feature access code Enabing Extension to Ceuar using a remote phone Disabing Extension to Ceuar Disabing Extension to Ceuar using a feature button on your office phone Disabing Extension to Ceuar via an FNE on your ce phone Disabing Extension to Ceuar using the feature access code Disabing Extension to Ceuar using a remote phone Using the Extension to Ceuar timer feature Engaging the timer when Extension to Ceuar is currenty enabed Engaging the timer when Extension to Ceuar is currenty disabed Maintaining security Changing the station security code from your office phone network Changing the station security code remotey Excuding others from an Extension to Ceuar ca Activating the Excusion feature using a feature button on your office phone Activating the Excusion feature using a feature name extension from your ce phone Deactivating the Excusion feature using a feature button on your office phone Deactivating the Excusion feature using a feature name extension from your ce phone Avaya Extension to Ceuar User Guide

5 Chapter 5: Checkpoints and troubeshooting Appendix A: Feature Name Extensions (FNE) Active Appearance Ca Seect FNE Automatic Ca Back Automatic Ca Back Cance FNE Ca Forwarding A Cas FNE Ca Forwarding Busy/Don t Answer FNE Ca Forwarding Deactivation Ca Park FNE Ca Unpark FNE Ca Pickup Group FNE Ca Pickup Directed FNE Ca Pickup Extended Group FNE Caing Party Number Bock FNE Caing Party Number Unbock FNE Conditiona Ca Extend Enabe FNE Conditiona Ca Extend Disabe FNE Conference on Answer Conference Compete FNE Drop FNE Excusion FNE Hed Appearance Seect FNE Ide Appearance Seect FNE Off-PBX Ca Enabe FNE Off-PBX Ca Disabe FNE Last Number Diaed FNE Maicious Ca Trace FNE Priority Ca FNE Reca FNE Send A Cas enabe FNE Send A Cas disabe FNE Transfer Compete FNE Transfer on Hang up FNE Transfer to Voice Mai FNE Whisper Page Activation FNE Issue 12 November

6 Gossary Index Extension to Ceuar pocket reference card Avaya Extension to Ceuar User Guide

7 Wecome Wecome to being connected wherever you are! Instead of waiting for a ca at your desk, the Avaya Extension to Ceuar soution offers you the freedom to work from anywhere, anytime. You can receive and make cas from your ce phone or wireess teephone as if you were sitting in your office. Terms This document uses the foowing terms: Extension to Ceuar refers to the set of features that Reease 2.0 and ater of Avaya Communication Manager offers for use with your ce phone. Office teephone refers to a teephone that is directy under the contro of Communication Manager, such the teephone that is on your office desk. Ce phone refers to a ceuar or a wireess teephone. Extension to Ceuar works with any type of wireess or ceuar service. With Extension to Ceuar, cas to your office teephone are extended to your ce phone. You can receive work-reated cas wherever you are and whenever you need to. Extension to Ceuar even provides office caer ID so that you know who the caer is before you answer. Extension to Ceuar is idea for anyone who conducts business from mutipe ocations, such as: Saespeope Fied service personne Rea estate agents Physicians Attorneys Engineers Operations staff Consutants Brokers Other mobie professionas Even teecommuters who work in home offices can use Extension to Ceuar to make the transition from office to home go unnoticed to caers. Issue 12 November

8 With Extension to Ceuar, incoming cas to your ce phone reach you whie you trave, when you work at another ocation, or even whie you wak around the workpace. This one number reachabiity means that you can respond immediatey to urgent business matters. And when you cannot respond, your voice mai picks up your messages. You can aso imit the type of cas that are extended to your ce phone. You connect to or disconnect from Extension to Ceuar as you need to. Regardess of whether Extension to Ceuar is enabed, your ce phone operates as aways. You sti receive persona cas on your ce phone because persona cas come in through your standard ceuar number and service provider. How does Extension to Ceuar work? Extension to Ceuar treats your ce phone as an extension of your office teephone. You and your system administrator determine how to estabish your Extension to Ceuar connection to best serve your needs. After setup, you can use any of the foowing methods to enabe and disabe the Extension to Ceuar feature: Ca an access number to enabe Extension to Ceuar. If configured, you push the Extension to Ceuar feature button on your office teephone if this button is administered. Use your ce phone to ca the Off-PBX Ca Enabe number or the Off-PBX Ca Disabe number if this is configured. Once enabed, your ce phone becomes an extension of your office teephone, and you can answer cas on your ce phone that were made to your office number. When you do not want incoming cas to go to your ce phone, you can disabe Extension to Ceuar. When you disabe Extension to Ceuar, incoming cas foow the coverage path that is set up for your office teephone. About this guide This guide describes Extension to Ceuar features and operation. Chapter 1: Getting started describes how to get started with Extension to Ceuar and how to enabe Extension to Ceuar for first-time use. Chapter 2: Receiving and making cas describes how Extension to Ceuar operates with your ce phone and what features are avaiabe. Chapter 3: Voice mai describes how voice mai works with Extension to Ceuar. 8 Avaya Extension to Ceuar User Guide

9 Chapter 4: Enabing and disabing Extension to Ceuar and maintaining security describes how to enabe and disabe Extension to Ceuar, maintain a secure connection, change your security code, and prevent others from istening in on your conversation from your office teephone. Chapter 5: Checkpoints and troubeshooting provides troubeshooting tips and answers to common user questions about how Extension to Ceuar interacts with your ce phone and your office teephone. Appendix A: Feature Name Extensions (FNE) ists the different FNEs that you can use for the Extension to Ceuar feature. Gossary defines the terms that this document uses. Extension to Ceuar pocket reference card provides one card on which you can record your Extension to Ceuar extensions, feature access codes (FACs), and feature name extensions (FNEs). Then keep the card with you and with your ce phone. Conventions used Become famiiar with the foowing terms and conventions. They hep you use this book with Communication Manager. Names of screens are printed in bod itaic as foows: screen name. A screen is the dispay of fieds and prompts that appear on a computer or termina monitor. Keys on a keyboard, buttons that appear on a screen, and text that you need to type are printed in bod as foows: Key. Commands are printed in bod as foows: command. We show compete commands in this book, but you can usuay type an abbreviated version of the command. For exampe, ist configuration station can be typed as ist config sta. Command variabes are printed in bod itaic as foows: command variabe. Anything that dispays on a screen in response to a command or other input is shown in a constant width font as foows: Command successfuy competed. To move to a certain fied, you can use the Tab key, arrow keys, or the Enter key (the Enter key may appear as the Return key or the Submit key on your keyboard). We show commands and screens from the most recent reease of Communication Manager and refer to the most current books. Pease substitute the appropriate commands for your system and refer to the manuas you have avaiabe. Issue 12 November

10 When a procedure requires you to press Enter to save your changes, the screen you were working on cears and the cursor returns to the command prompt. The message ine shows Command successfuy competed to indicate that the system accepted your changes. If you need hep constructing a command or competing a fied entry, remember to use Hep. - When you press Hep at any point on the command ine, a ist of avaiabe commands appears. - When you press Hep with your cursor in a fied on a screen, a ist of vaid entries for that fied appears. The status ine or message ine can be found near the bottom of your monitor dispay. This is where the system dispays messages for you. Check the message ine to see how the system responds to your input. Write down the message if you need to ca our hepine. Admonishments Admonishments in this book have the foowing meanings: CAUTION: WARNING: DANGER: SECURITY ALERT: Draws attention to information that you must heed.! CAUTION: Denotes possibe harm to software, possibe oss of data, or possibe service interruptions.! WARNING: Denotes possibe harm to hardware or equipment.! DANGER: Denotes possibe harm or injury to your body.! SECURITY ALERT: Indicates when system administration may eave your system open to to fraud. 10 Avaya Extension to Ceuar User Guide

11 Reated documentation Feature Description and Impementation for Avaya Communication Manager, , Extension to Ceuar section. Administrator Guide for Avaya Communication Manager, Avaya Unified Messenger Teephone User Interface Onine Guide. How to obtain Avaya documentation on the Web If you have Internet access, you can view and downoad the atest version of Avaya documentation products. To view any book, you must have a copy of Adobe Acrobat Reader. A free copy of Acrobat Reader is avaiabe at For exampe, to access an eectronic version of this book: 1. Access the Avaya Web site at 2. Cick in the Search text box. 3. Type the document number and cick the arrow button. 4. In the ist, ocate the atest version of the document, and then cick the document tite to view the atest version of the book. How to comment on this book Avaya wecomes your feedback. Contact us through: E-mai: document@avaya.com Fax: Your Avaya representative Mention this name and number of this document, Avaya Extension to Ceuar User Guide, Issue 12 November

12 How to get hep If you suspect that you are being victimized by to fraud and you need technica assistance or support in the United States and Canada, ca the Technica Service Center's To Fraud Intervention Hotine at If you need additiona hep, the foowing resources are avaiabe. You might need to buy an extended service agreement before you can use some of these resources. See your Avaya representative for more information. Go to the Avaya Web site at If you are within the United States, cick the Escaation Contacts ink. Then cick the appropriate ink for the type of support that you need. If you are outside the United States, cick the Escaation Contacts ink. Then cick Internationa Services, which incudes teephone numbers for the internationa Centers of Exceence. Or contact your oca Avaya authorized deaer. 12 Avaya Extension to Ceuar User Guide

13 Chapter 1: Getting started Introduction Before you can receive your first Extension to Ceuar ca, you must ensure that Extension to Ceuar is set up to suit your needs. Your system administrator performs most of the preiminary setup tasks. Two of these tasks are to compete a user profie from information that you provide and estabish your persona Extension to Ceuar connections. Your administrator gives you the feature access codes (FACs) to sef-administer and enabe and disabe the Extension to Ceuar feature, and to change your security code. Your administrator aso gives you a ist of feature name extensions (FNEs) that you use to access Communication Manager features from your ce phone. You are then ready to experience the fexibiity that Extension to Ceuar offers. User access codes After you are set up as an Extension to Ceuar user, your administrator provides the information that you need to activate Extension to Ceuar, as described in the foowing sections: Using Extension to Ceuar for the first time on page 23 Enabing Extension to Ceuar on page 45 Disabing Extension to Ceuar on page 48 Maintaining security on page 54 Your system administrator provides the foowing information: The access number that you dia to enabe or disabe the Extension to Ceuar feature or change your station security code. The station security code. You can change this code yoursef as needed. Use this code when you - Enabe or disabe Extension to Ceuar from your ce phone, office phone, or other teephone - Use the Sef Administration Feature (SAFE) access code to add or change your ce phone number - Change your station security code Issue 12 November

14 A ist of feature name extensions (FNEs) that you use to activate the features that you want to access from your ce phone The ast page of this guide contains one pocket reference card on which you can record this information and keep with you. Using the Sef Administration Feature (SAFE) access code With the sef administration feature (SAFE) access code, you can use your teephone to administer and change your ce phone number for Extension to Ceuar. You can aso use this code to remove a current ce phone number on the off-pbx-teephone station-mapping page. Before you can use SAFE, your system administrator must administer your office teephone extension for Extension to Ceuar. Extension to Ceuar does not have to be enabed for you to use SAFE. Extension to Ceuar is enabed automaticay when you use SAFE to administer your ce phone number. Communication Manager Reease 5.0 and ater provides Enhanced SAFE. The version that exists before Communication Manager 5.0 is caed Basic SAFE. Enhanced SAFE features are a superset of Basic SAFE features. With Enhanced SAFE, you use one of up to four SAFE access codes on your teephone to sef-administer ce phone numbers for use with Extension to Ceuar and other appications. Enhanced SAFE uses the sequence **# to remove an existing teephone number, and an asterisk or a star (*) as the fied deimiter between the dia prefix, the country code, and the teephone number fieds. For more information about SAFE Access Codes and dia prefix and country codes, see the Feature Description and Impementation for Avaya Communication Manager, Avaya Extension to Ceuar User Guide

15 Using basic SAFE The teephone that you use to access basic SAFE determines how you perform the sef-administration tasks. From any touchtone teephone outside your office network: 1. Dia the Extension to Ceuar access number. 2. Enter the SAFE access code. 3. Enter your station extension. 4. Press the pound key (#) on your teephone. 5. Enter your station security code. 6. Press the pound key (#) on your teephone. 7. Enter your ce phone number. 8. Press the pound key (#) on your teephone. You hear a confirmation tone. Your ce phone is now mapped to your office extension through Extension to Ceuar. 9. Hang up. If you hear an intercept tone, your ce phone number is not routabe, or you made a mistake during this sequence. Hang up and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. From your ce phone: 1. Dia the Extension to Ceuar access number. 2. Enter the SAFE access code. 3. Enter your station extension. 4. Press the pound key (#) on your phone. 5. Enter your station security code. 6. Press the pound key (#) on your phone. Issue 12 November

16 7. Press the pound key (#) on your phone. You hear a confirmation tone. Your ce phone is now mapped to your office extension through Extension to Ceuar. 8. Hang up. If you hear an intercept tone, your ce phone number is not routabe, or you made a mistake during this sequence. Hang up and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. From any office teephone: 1. Dia the SAFE access code. If you are performing this procedure from your office phone, skip the next step and go to Step Enter your office phone s extension number. 3. Press the pound key (#) on your teephone. 4. Enter your station security code. 5. Press the pound key (#) on your teephone. 6. Enter your ce phone number. 7. Press the pound key (#) on your teephone. You hear a confirmation tone. Your ce phone is now mapped to your office extension through Extension to Ceuar. 8. Hang up. If you hear an intercept tone, your ce phone number is not routabe, or you made a mistake during this sequence. Hang up and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. From any office teephone that has consoe permissions: 1. Dia the SAFE access code. 2. Enter your station extension. 3. Enter your ce phone number. 16 Avaya Extension to Ceuar User Guide

17 4. Press the pound key (#) on your phone. You hear a confirmation tone. Your ce phone is now mapped to your office extension through Extension to Ceuar. 5. Hang up. If you hear an intercept tone, your ce phone number is not routabe, or you made a mistake during this sequence. Hang up and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. Accessing Enhanced SAFE The teephone that you use to administer or remove ce phone mapping information determines how you perform the sef-administration tasks. Using Enhanced SAFE to set ce phone mapping How you map your ce phone number depends on whether you use your ce phone in another country when you trave, or if your ce phone number is from a country other than the country in which your Communication Manager software is ocated. Long distance or internationa ce phone cas use numbers that consist of some or a the foowing parts: - The dia prefix. This prefix is usuay either the ong distance access code, which is 1 in the U.S. and 0 in most of Europe, or the internationa access code, which is 011 in the U.S. and 00 in most of Europe. - The country code. This code comes after the dia prefix and consists of 1 to 3 digits. You use the country code when the ce phone is from another country or you often use the ce phone out of the country. - The fu nationa ce phone number. The fu nationa ce phone number is the ast part of the number and consists of 8 to 10 digits (10 digits in the U.S.). From any touchtone teephone: 1. Dia the Extension to Ceuar access number. 2. Enter the SAFE access code. 3. Enter your station extension. 4. Press the pound key (#) on your teephone. Issue 12 November

18 5. Enter your station security code. 6. Press the pound key (#) on your teephone. 7. Enter the digits that are required to send your cas to your ce phone and present your office caer ID to the parties that you ca. These digits consist of one of the foowing sequences: The dia prefix, an asterisk or a star (*), the country code, an asterisk or a star (*), your ce phone number The dia prefix, an asterisk or a star (*), your ce phone number An asterisk or a star (*), the country code, an asterisk or a star (*), your ce phone number. 8. Press the pound key (#) on your teephone. You hear a confirmation tone. Your ce phone is now mapped to your office extension through Extension to Ceuar. 9. Hang up. If you hear an intercept tone, your ce phone number is not routabe, or you made a mistake during this sequence. Hang up and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. From your ce phone: 1. Dia the Extension to Ceuar access number. 2. Enter the SAFE access code. 3. Enter your station extension. 4. Press the pound key (#) on your phone. 5. Enter your station security code. 6. Press the pound key (#) on your phone. 7. Enter the digits that are required to send your cas to your ce phone and present your office caer ID to the parties that you ca. These digits consist of one of the foowing sequences: The dia prefix, an asterisk or a star (*), the country code, an asterisk or a star (*) The dia prefix, an asterisk or a star (*) An asterisk or a star (*), the country code, an asterisk or a star (*) 18 Avaya Extension to Ceuar User Guide

19 8. Press the pound key (#) on your phone. You hear a confirmation tone. Your ce phone is now mapped to your office extension through Extension to Ceuar. 9. Hang up. If you hear an intercept tone, your ce phone number is not routabe, or you made a mistake during this sequence. Hang up and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. From any office teephone: 1. Dia the SAFE access code. If you are performing this procedure from your office phone, skip the next step and go to Step Enter your office phone s extension number. 3. Press the pound key (#) on your teephone. 4. Enter your station security code. 5. Press the pound key (#) on your teephone. 6. Enter the digits that are required to send your cas to your ce phone and present your office caer ID to the parties that you ca. These digits consist of one of the foowing sequences: The dia prefix, an asterisk or a star (*), the country code, an asterisk or a star (*), your ce phone number The dia prefix, an asterisk or a star (*), your ce phone number An asterisk or a star (*), the country code, an asterisk or a star (*), your ce phone number 7. Press the pound key (#) on your teephone. You hear a confirmation tone. Your ce phone is now mapped to your office extension through Extension to Ceuar. 8. Hang up. If you hear an intercept tone, your ce phone number is not routabe, or you made a mistake during this sequence. Hang up and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. Issue 12 November

20 From any teephone in the externa network that has consoe permissions: 1. Dia the Extension to Ceuar access number. 2. Enter the SAFE access code. 3. Enter your station extension. 4. Press the pound key (#) on your teephone. 5. Enter the digits that are required to send your cas to your ce phone and present your office caer ID to the parties that you ca. These digits consist of the foowing sequence: The dia prefix, an asterisk or a star (*), the country code, an asterisk or a star (*), your ce phone number 6. Press the pound key (#) on your teephone. You hear a confirmation tone. Your ce phone is now mapped to your office extension through Extension to Ceuar. 7. Hang up. If you hear an intercept tone, your ce phone number is not routabe, or you made a mistake during this sequence. Hang up and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. From any office teephone that has consoe permissions: 1. Enter the SAFE access code. 2. Enter your station extension. 3. Press the pound key (#) on your teephone. 4. Enter the digits that are required to send your cas to your ce phone and present your office caer ID to the parties that you ca. These digits consist of one of the foowing sequences: The dia prefix, an asterisk or a star (*), the country code, an asterisk or a star (*), your ce phone number The dia prefix, an asterisk or a star (*), your ce phone number An asterisk or a star (*), the country code, an asterisk or a star (*), your ce phone number 20 Avaya Extension to Ceuar User Guide

21 5. Press the pound key (#) on your teephone. You hear a confirmation tone. Your ce phone is now mapped to your office extension through Extension to Ceuar. 6. Hang up. If you hear an intercept tone, your ce phone number is not routabe, or you made a mistake during this sequence. Hang up and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. From your office teephone that has consoe permissions: 1. Enter the SAFE access code. 2. Press the pound key (#) on your teephone. 3. Enter the digits that are required to send your cas to your ce phone and present your office caer ID to the parties that you ca. These digits consist of one of the foowing sequences: The dia prefix, an asterisk or a star (*), the country code, an asterisk or a star (*), your ce phone number The dia prefix, an asterisk or a star (*), your ce phone number An asterisk or a star (*), the country code, an asterisk or a star (*), your ce phone number 4. Press the pound key (#) on your teephone. You hear a confirmation tone. Your ce phone is now mapped to your office extension through Extension to Ceuar. 5. Hang up. If you hear an intercept tone, your ce phone number is not routabe, or you made a mistake during this sequence. Hang up and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. Issue 12 November

22 Using Enhanced SAFE to deete a ce phone number from the off-pbx-teephone station-mapping page From any touchtone teephone or your ce phone: 1. Dia the Extension to Ceuar access number. 2. Enter the SAFE access code. 3. Enter your station extension. 4. Press the pound key (#) on your teephone. 5. Enter your station security code. 6. Press the pound key (#) on your teephone. 7. Press the star key (*) twice and then press the pound key (#). This sequence removes the ce phone number from administration. You hear a confirmation tone. Your ce phone number is no onger mapped to your office extension through Extension to Ceuar. If you do not hear a confirmation tone, contact your system administrator. 8. Hang up. From any office teephone: 1. Enter the SAFE access code. If you are performing this procedure from your office phone, skip the next step and go to Step Enter your office phone s extension number. 3. Press the pound key (#) on your teephone. 4. Enter your station security code. 5. Press the pound key (#) on your teephone. 6. Press the star key (*) twice and then press the pound key (#). This sequence removes the ce phone number from administration. You hear a confirmation tone. Your ce phone number is no onger mapped to your office extension through Extension to Ceuar. If you do not hear a confirmation tone, contact your system administrator. 7. Hang up. 22 Avaya Extension to Ceuar User Guide

23 From any office teephone that has consoe permissions: 1. Enter the SAFE access code. If you are performing this procedure from your office phone, skip the next step and go to Step Enter your office phone s extension number. 3. Press the pound key (#) on your teephone. 4. Press the star key (*) twice and then press the pound key (#). This sequence removes the ce phone number from administration. You hear a confirmation tone. Your ce phone number is no onger mapped to your office extension through Extension to Ceuar. If you do not hear a confirmation tone, contact your system administrator. 5. Hang up. Using an FNE to access a Communication Manager feature A feature name extension (FNE) is a teephone extension that you dia to access a Communication Manager feature from your ce phone. If you are on a ca, pace the caer on hod. On another ine appearance, dia the FNE for the feature that you want. If you are on a ce phone, press SEND to access the feature. What you hear depends on the FNE that you diaed. For more information about how to use FNEs, see Appendix A: Feature Name Extensions (FNE) on page 67. Using Extension to Ceuar for the first time Once your administrator provides you with the Extension to Ceuar access number, feature access codes (FACs), and feature name extensions (FNEs), you are ready to enabe Extension to Ceuar to extend office cas to your ce phone. Note that Extension to Ceuar is aready enabed if you receive this service through your ceuar service provider. Issue 12 November

24 Using an access number to enabe Extension to Ceuar From your office teephone: 1. Dia the Extension to Ceuar access number that your system administrator provides. 2. Enter the FAC to enabe the Extension to Ceuar feature. 3. Enter the extension number of your office teephone. 4. Press the pound key (#) on your teephone. 5. Enter your station security code. 6. Press the pound key (#) on your teephone. You hear a confirmation tone that indicates that Extension to Ceuar is enabed. 7. Hang up. If you do not hear a confirmation tone, hang up. Verify the codes that you entered, and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. Using a FAC to enabe and disabe Extension to Ceuar You can use the Extension to Ceuar feature access codes (FACs) to enabe and disabe Extension to Ceuar. Your system administrator sets up these codes and then provides the codes to you. You can use these FACs to enabe or disabe a Extension to Ceuar ce phones that are associated with your office number. From your office teephone: 1. Dia the FAC to enabe or disabe Extension to Ceuar. 2. Press the pound key (#) on your teephone to bypass entering the office teephone. 3. Enter the office number station security code. 4. Press the pound key (#) on your teephone. You hear a confirmation tone. 5. Hang up. 24 Avaya Extension to Ceuar User Guide

25 If you do not hear a confirmation tone, hang up. Verify the codes that you entered, and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. From an interna extension that is not your office teephone: 1. Dia the Extension to Ceuar enabe or disabe FAC. 2. Enter the extension number of your office teephone. 3. Press the pound key (#) on your teephone. 4. Enter the office number station security code. 5. Press the pound key (#) on your teephone. You hear a confirmation tone. 6. Hang up. If you do not hear a confirmation tone, hang up. Verify the codes that you entered, and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. From any touchtone teephone in the externa network: 1. Dia the Avaya Extension to Ceuar access number (teecommuting access number).you hear a dia tone. 2. Enter the FAC to enabe or disabe Extension to Ceuar. If you are caing from an Extension to Ceuar ce phone that is administered to send office caer ID, skip Step 3 and continue with Step Enter the extension number of your office teephone. 4. Press the pound key (#) on your teephone. 5. Enter the office number station security code. 6. Press the pound key (#) on your teephone. You hear a confirmation tone. 7. Hang up. If you do not hear a confirmation tone, hang up. Verify the codes that you entered, and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. Issue 12 November

26 Using an FNE to enabe and disabe Extension to Ceuar Enabing Extension to Ceuar via an FNE on your ce phone If you ca from your ce phone the FNE sequence is as foows: 1. Dia the Off-PBX Ca Enabe FNE phone number. You hear a confirmation tone. 2. Hang up. If you do not hear a confirmation tone, hang up. Verify the codes that you entered, and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. Disabing Extension to Ceuar via an FNE on your ce phone If you ca from your ce phone the FNE sequence is as foows: 1. Dia the Off-PBX Ca Disabe FNE phone number. You hear a confirmation tone. 2. Hang up. If you do not hear a confirmation tone, hang up. Verify the codes that you entered, and repeat the procedure from Step 1. If you do not hear a confirmation tone, contact your system administrator. 26 Avaya Extension to Ceuar User Guide

27 Chapter 2: Receiving and making cas Introduction After Extension to Ceuar is administered and enabed, you can begin receiving cas to your office phone on your ce phone. This chapter provides information on receiving Extension to Ceuar cas, making cas, and how this feature interacts with your reguar ce phone service. This chapter aso provides information on using Conditiona Ca Extending to restrict unwanted cas to your ce phone and how Shared Voice Connections feature is used to access and connect the hed ca. When using your ce phone, be aware that some situations described in this chapter may not appy to you or may not function exacty as described. Your contract with your ceuar service provider may override or restrict certain functions, or prevent them from operating as described. For this reason, you shoud be competey famiiar with both your ce phone s operation and the conditions of your ceuar service contract before using this feature. Receiving cas You can use the foowing features when Extension to Ceuar is enabed. Incoming cas Cas to your office phone ring at both your office phone and your ce phone. Confirmed Answer You can use Confirmed Answer as one option for the Ceuar Voice Mai Avoidance feature. You can use this feature if it is configured for the system by an administrator. When you use Confirmed Answer, an incoming ca to your ce phone using Extension to Ceuar (EC500) behaves differenty from a reguar incoming ca to the ce phone. For more information, see Ceuar Voice Mai Avoidance feature on page 42. Issue 12 November

28 Caer ID If your ce phone offers caer ID, the phone number of the party caing your office phone dispays on your ce phone. The dispay may refect the fu 10-digit phone number of the caer. For inter-office cas, the dispay may refect either the fu 10-digit phone number or an extension number having fewer than 10 digits. Some ce phone networks pass ony 10-digit caer IDs, whie other networks are more fexibe. Those that pass ony 10-digit numbers may prevent you from receiving inter-office caer IDs having fewer than ten digits (for exampe, a 4-digit extension). Ask your system administrator if 10-digit numbers can be administered, and/or check with your ceuar service provider for more information on caer ID support. Making cas The foowing information expains your options when making cas. Making cas that send office caer ID Extension to Ceuar provides an optiona office caer ID feature. This feature aows your ce phone to ook ike your office phone when making cas to other parties connected to your office phone system. Your system administrator can administer your ce phone to send office caer ID. When administered this way and you ca parties who share your office phone system, their dispay shows your name and office phone number, not your ce phone number. See Ide Appearance Seect FNE on page 75 for procedures to make cas using Ide Appearance Seect FNE. If administered to send office caer ID, the office caer ID feature of Extension to Ceuar operates regardess of whether EC500 is enabed or disabed. Making cas that do not send caer ID When your ce phone does not send office caer ID and you ca a party having caer ID, the caed party s dispay shows your ce phone number and not your office phone. 28 Avaya Extension to Ceuar User Guide

29 Managing cas When you are on an Extension to Ceuar ca, the ca management features described in this section are avaiabe. Ca waiting If your ce phone supports ca waiting, a second incoming ca to your office number is deivered to your ce phone even if your ce phone is currenty in use. You can answer the second ca and switch between the two cas. You can conference the cas using Conference Compete FNE. See Conference Compete FNE for more information. For ce phones, these features operate as described in your ce phone documentation and do not invove Extension to Ceuar or your Avaya phone system. For your ce phone, ca waiting and switching between cas are avaiabe ony if both of the foowing are true: these features are supported by your ceuar service provider, and these features are part of your ceuar service contract. Switching from your ce phone to your office phone Because Extension to Ceuar aows your ce phone to function as an extension of your office phone, you can switch between the two phones when you are in the office. For exampe, you enabe Extension to Ceuar on your ce phone before eaving for work and receive a ca on the way. The ca continues as you arrive at your office and proceed to your desk. At that point you d ike to use your office phone to continue the ca (this saves additiona ce phone charges). Extension to Ceuar works wherever your ce phone currenty works. You may ose ce phone cas whie in your buiding because of poor reception. Optiona instaation of a distributed antenna system (DAS) in buidings with poor ce reception has proven to be an effective soution. Your system administrator shoud contact Avaya for detais. This procedure appies to incoming cas picked up on your ce phone when Extension to Ceuar is enabed. This procedure aso appies to outgoing cas if you have an Extension to Ceuar ce phone that sends office caer ID. Be sure to notify the person with whom you are speaking that you wi be changing phones. Issue 12 November

30 To switch to the office phone whie you are on your ce phone with an Extension to Ceuar ca: 1. Pick up the office phone s handset or turn the speaker on. 2. Press the ighted ca appearance (ine indicator) button on your office phone that shows the ine that is currenty in use. You are now conferenced onto the existing ca. (If not, the excude feature may be activated. See Excuding others from an Extension to Ceuar ca on page 56 for more information.) 3. Disconnect your ce phone from the ca by pressing the appropriate end ca button on your ce phone. 4. Continue speaking using your office phone handset or speaker. If your ce phone has voice mai, pease review Chapter 3: Voice mai for information on receiving business-reated messages. You can find procedures for enabing and disabing Extension to Ceuar on a reguar basis in Chapter 4: Enabing and disabing Extension to Ceuar and maintaining security. This chapter aso discusses security and provides a procedure for changing your station security code. Switching from your office phone to your ce phone You can aso switch between the two phones when you eave the office. For exampe, you enabe Extension to Ceuar on your ce phone and receive a ca on your office phone before eaving work. The ca continues as you want to eave your office. At that point you d ike to use your ce phone to continue the ca. Extension to Ceuar works wherever your ce phone currenty works. You may ose ce phone cas whie in your buiding caused by poor reception. Optiona instaation of a distributed antenna system (DAS) in buidings with poor ce reception has proven to be an effective soution. Your system administrator shoud contact Avaya for detais. Be sure to notify the person with whom you are speaking that you wi be changing phones. 30 Avaya Extension to Ceuar User Guide

31 To switch to your ce phone whie you are on your office phone with an Extension to Ceuar ca: 1. Turn on your ce phone. 2. Extend the ca to your ce phone in one of these two ways: - Press the administered Extend Ca button on your office phone (if your office phone supports administered feature buttons). The Extend Ca button extends the ca to any other Extended Access phones mapped to your office phone. For more information on this button, contact your administrator. or - From your ceuar phone, dia the Active Appearance Seect feature name extension (FNE) to extend the ca to your ce phone. For a ist of the feature name extensions for your system, contact your administrator. You are now conferenced onto the existing ca. 3. Hang up your office phone. 4. Continue speaking using your ce phone. If your ce phone has voice mai, pease review Chapter 3: Voice mai for information on receiving business-reated messages. You can find procedures for enabing and disabing Extension to Ceuar on a reguar basis in Chapter 4: Enabing and disabing Extension to Ceuar and maintaining security. This chapter aso discusses security and provides a procedure for changing your station security code. Issue 12 November

32 Restricting Cas With the Conditiona Ca Extending feature, you can imit the type of cas that are extended to your ce phone when EC500 is enabed. Conditiona Ca Extending feature is used by FMC appications such as PBFMC, PVFMC, and SPFMC. However, it is not supported for PVFMC appication when administered as a dua mode pair (DMX) with a ONE-X appication. Conditiona Ca Extending feature is aso not supported for OPS appication. To enabe the Conditiona Ca Extending setting, contact your system administrator. You can use the Conditiona Ca Extend Enabe FNE and the Conditiona Ca Extend Activation FAC to activate the Conditiona Ca Extending settings. You can use the Conditiona Ca Extend Disabe FNE and the Conditiona Ca Extend Deactivation FAC to disabe conditiona ca extending settings. You can restrict 6 types of cas using the ca type setting sequence and the appication number. The appication-number corresponds to the position of the appication on the off-pbx-teephone station-mapping page. Your system administrator provides this appication number. The ca type setting sequence is the number entered in a key sequence. You can enter mutipe ca type setting sequence numbers. Ca type setting sequence Ca type Detais 1 S Standard cas to the station 2 C Redirected cas - cas covered or forwarded to the station 3 H Hunt cas - cas to the station through a hunt group 4 I Intercom cas to the station 5 P Priority cas to the station 6 R COR restricted cas Using FAC to enabe/disabe Conditiona Ca Extending If you dia from your ce phone: 1. Dia the Extension to Ceuar access number. 2. Dia the Conditiona Ca Extend Activation FAC or the Conditiona Ca Extend Deactivation FAC. 32 Avaya Extension to Ceuar User Guide

33 3. Enter your station extension. 4. Press the pound key (#) on your ce phone. 5. Enter your station security code. 6. Press the pound key (#) on your ce phone. 7. Enter the appication number. 8. Press the star key (*) on your ce phone. 9. Enter the ca type setting sequence. 10. Press the pound key (#) on your ce phone. You hear a confirmation tone. Extension to Ceuar wi forward or stop forwarding the specified cas depending on the FAC you diaed in step Hang up. If you do not hear a confirmation tone, hang up. Verify the codes that you entered, and repeat the procedure from Step 2. If you do not hear a confirmation tone, contact your system administrator. If you dia from any office teephone without consoe permissions: 1. Dia the Conditiona Ca Extend Activation FAC or the Conditiona Ca Extend Deactivation FAC. If you are performing this procedure from your office phone, skip the next step and go to Step Enter your station extension. 3. Press the pound key (#) on the office teephone. 4. Enter your station security code. 5. Press the pound key (#) on the office teephone. 6. Enter the appication number. 7. Press the star key (*) on the office teephone. 8. Enter the ca type setting sequence. 9. Press the pound key (#) the office teephone. You hear a confirmation tone. Extension to Ceuar wi forward or stop forwarding the specified cas depending on the FAC you diaed in step Hang up. Issue 12 November