AIRPORT WIRELESS UPDATE: BUILDING A NETWORK FORTIFIED FOR THE FUTURE

Transcription

1 AIRPORT WIRELESS UPDATE: BUILDING A NETWORK FORTIFIED FOR THE FUTURE Moderator: Mike Allen, Director of Business Development, Boingo Wireless Speakers: Kiel Barnekov, Manager of Projects & Programs, Greater Orlando Aviation Authority David Wilson, Chief Aviation Technologist, Seattle-Tacoma International Airport Maurice Jenkins, Director, Information Systems and Telecommunications, Miami Dade Aviation Department Scott Phillips, Vice President of Business Development, Boingo Wireless

2 Airport Wireless Update: Building a Network Fortified for the Future ACI BIT Committee Session #1 Dave Wilson, Chief Aviation Technologist April 14, 2014 April 2014 ACI BIT - BWI 2

3 Presentation Overview Where we ve been Where we are today Where we are headed April 2014 ACI BIT - BWI 3

4 Wi-Fi Integrated with DAS Contract 2005 AT&T DAS Network Fee based Wi-Fi 2009 AT&T DAS Contract Extended Wi-Fi Transition 2009 Sponsored Free Wi-Fi Google 2011 AT&T Contract Extended RCF Build out LTE Upgrade 2013 Wi-Fi Upgrade n/ac Supported April 2014 ACI BIT - BWI 4

5 DAS and Wi-Fi Integrated Antennas April 2014 ACI BIT - BWI 5

6 Interim Solution to Coverage Issues Network Readily Available Flight Information Displays CUTE Workstations Construction Projects Integrate with power workstation Integrate with new gate podiums Integrate with new GIDS displays April 2014 ACI BIT - BWI 6

7 Location-Aware Free Wi-Fi Our FREE-WIFI website Flight Information Nearest Concessions Seattle Music Directions / Assistance Background image depicts location of the passenger Photos of the Airport and destination city Focus on laptop travelers primary Wi-Fi users April 2014 ACI BIT - BWI 7

8 DAS Analytics Performance Not Usable for Queue Management April 2014 ACI BIT - BWI 8

9 Where We Are Today Transition Period April 2014 ACI BIT - BWI 9

10 2013 Personal Electronics Survey Our passengers are more likely to possess personal electronic devices than the general population Most passengers (90%) carry one or more devices; Smartphone (81%) Internet access by Wi-Fi and LTE networks Passengers are increasingly reliant on personal electronics Increased smart phone or tablet use to access airline flight information and find their departure gates than in earlier surveys April 2014 ACI BIT - BWI 10

11 Today s Wi-Fi Passenger Metrics Passenger Usage (per day) ~15,000 unique users ~74,000 sessions Average session time is roughly 30 minutes Wireless network transmits ~1.3TB of data Device profile 69% of our sessions are g 20% are n (2.4GHz) 9.5% are n (5GHz) Browser authentication 51% of the clients show up with an Apple designation (NIC) Remainder are Unknown, Samsung, Intel, etc. April 2014 ACI BIT - BWI 11

12 Airport Customer Service Metrics SEA 3.77 SEA Industry-wide Survey April 2014 ACI BIT - BWI 12

13 Wi-Fi Ok Today; Need More Power SEA Free Wi-Fi New Power Outlets 5 th year of free Wi-Fi Positive impact (ASQ) 380 new power outlets Wi-Fi upgrade planned WiFi Complaints WiFi Complements Power Complaints April 2014 ACI BIT - BWI 13

14 Where We re Headed Near Future April 2014 ACI BIT - BWI 14

15 In-Sync with IATA Mobile Strategy IATA: Smartphone integral to the entire passenger travel experience April 2014 ACI BIT - BWI 15

16 Segregate DAS and Wi-Fi Networks Ticketing Example 283,300 sq. ft. 7 DAS Access Points to be replaced 22 New Cisco Access Points Projects Underway - Terminal A, B, C, Ticketing, CTE, Bag Claim Projects Underway Airfield B, C, D Cargo 2, 5, 6 Planned Projects Terminal North and South Planned Projects Airfield A, South, North April 2014 ACI BIT - BWI 16

17 Enable Wi-Fi Airfield Operations Ramp Operations Delta United Alaska* April 2014 ACI BIT - BWI 17

18 Challenges Recent LTE Test Performance Interference Radio Advances Device Fragmentation Recent Wi-Fi Test April 2014 ACI BIT - BWI 18

19 Leverage Benefits from Location-Aware Signage impact to way finding Concessions traffic patterns Breach assistance (evacuation) Travel time measurements Dwell time & shopping behavior Hold room statistics April 2014 ACI BIT - BWI 19

20 Industry Trend Indoor Navigation Bluetooth Low Energy Beacons April 2014 ACI BIT - BWI 20

21 Managing Privacy Concerns Surveillance CCTV used extensively for security and law enforcement TSA authorizing and funding CCTV expansion Needed for Airfield Safety Management System 1,200 cameras and 240 Terabytes of storage Mobile Device Tracking Device identifier only used to administer our network Logged entries are retained 30 days Not used to identify PAX April 2014 ACI BIT - BWI 21

22 Basic Internet Privacy Goals Opt in Requirement Best practice in variety of industries Anonymous device ID Needed for network connectivity and message routing Provide tangible benefits Passengers and tenants Mobile Location Analytics, Code of Conduct The Future of Privacy Forum Seven Principles Notice, Limited Collection, Choice, Limitation on Collection and Use, Onward Transfer, Limited Retention, Consumer Education April 2014 ACI BIT - BWI 22

23 THANK YOU Dave Wilson April 2014 ACI BIT - BWI 23