Your PANDAH system is easy to use, simple to tailor, and provides the Owner with;

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1 Constant Reassurance PANDAH Arevolutionary personal alert system - designed for the personal safety and welfare of the Owner, direct contact with family and other Carers, and reassurance for everyone. Your new PANDAH system includes; 1. An intelligent PANDAHLINK unit that connects to the home phone 2. A unique two-button personal PAL - for OK and HELP 3. A single-button alert PAD for additional safety in the home 4. Accessories - belt clip, wall holster, lanyard, power pack and telephone cable 5. An easy reference Owner Guide Your PANDAH system is easy to use, simple to tailor, and provides the Owner with; A two button PAL, used for; Requesting assistance from Carers - by pressing the HELP button Informing Carers that you are OK by pressing the OK button Responding to PANDAHLINK signals (when these Options are chosen) Direct contact with family and carers (up to 8 contacts) PANDAH sends all messages for you - directly to Carers mobile phones - via SMS Waterproof PAD s and PAL s - for locating anywhere in the home Personal welfare and home monitoring features for added safety Please take the time to read this owner handbook - and enjoy the benefits of your new PANDAH personal alert system. 1

2 Table of Contents Overview of all PANDAH units...4 PAL, PANDAHLINK and Wall PAD How to get started...10 Activate your PANDAH system Adoption of your initial PAL and PAD How to adopt additional PAL s and PAD s How to Register and personalise your system...13 How to update Details to your PANDAH system...16 Manually (Home dials PANDAH web site) Automatically (PANDAH dials Home, using CLID) How to activate Welfare Monitoring...17 SMS notification and messages...18 Installation...21 Standard installation (diagram and description) Non-standard and Private Line installations Specifications and Standards...22 Sample Actions and Responses...23 ` Warranty and Support...24 Contact information and PANDAH web site 2 3

3 PERSONAL ALERT LINK - PAL The Personal Alert Link PAL - can be worn as a pendant with the supplied lanyard, or clipped to a belt using the belt clip attachment, or placed in a wall holster in the home. PAL is waterproof and has two buttons HELP and OK. Depressing either button for 2 seconds will deliver a signal message to PANDAHLINK which will then issue an appropriate SMS message to the Registered Carers. Wireless technology links the PAL with PANDAHLINK allowing messages to be transferred in both directions. Once PANDAHLINK receives the trigger message from the PAL, the associated PAL light will flash and the internal beeper will sound providing confirmation that PANDAHLINK has received the trigger message. The red light will also flash on the PANDAHLINK. If the button press was accidental, then pressing the button again within ten seconds of the original two-second press will extinguish the light and no action is taken. If the trigger is not cancelled within ten seconds, the light will extinguish and PANDAHLINK will send the appropriate SMS message (HELP/OK). An acknowledgement is returned to the PAL - with a brief Red light flash and a beep reassuring the PAL Owner that a Carer has been alerted. The PAL is powered by a lithium coin cell. If a low battery condition is detected, a low battery message is sent from PANDAHLINK to the Primary Carer. PANDAH System Overview Battery lifetime is approx. 2-3 years, whilst replacement is swift and simple via return to store, for either a replacement battery or trade in for a new PAL. Caller Identification (CLID) When CLID is enabled on the owners home phone, the Green light will flash on the PAL identifying the incoming call as a Registered Carer (see page 15 for additional detail). Primary Carer SMS PANDAHLINK Welfare Monitoring When enabled, the PAL receives Welfare call signals from PANDAHLINK at the nominated times. The PAL is used to acknowledge whether the Owner is currently OK or otherwise, with a brief button press: OK - No SMS message is sent HELP - Sends an SMS (HELP response from <Owner name> to welfare call at <time>) NO RESPONSE - Will send an SMS (No Response from <Owner name> to welfare call at <time>) (see page 17 for additional detail). Out of Range Should the PAL and PANDAHLINK lose wireless contact an SMS alert message is automatically sent to the Primary Carer, to alert them of this situation. When enabled, the out of range interval can be pre-set to either 5, 10 or 20 minutes. This function is valuable in assisting with potential wanderer conditions. Multiple PALs PANDAHLINK supports up to seven PAL s. The primary PAL is used to reply to Caller Identification and Welfare Monitoring signals, whilst additional PAL s can be located throughout the home (to trigger HELP and OK SMS messages at any time) for added owner security and convenience. 4 5

4 PANDAHLINK PANDAHLINK is the main system communications device and it manages all wireless signals between itself and PAL s and PAD s. In addition, PANDAHLINK dispatches SMS messages to an SMS message centre using the standard telephone dial-up line, as they are required. Activation and installation is simple (please refer to How to Get Started ) Line Socket 2 Phone Socket 3 Link Light 4 Status Light 5 Wireless Light 6 DC Power In 7 Battery Charge Light 8 Charge-complete Light 9 Power Switch PANDAHLINK features two buttons HELP and HOME/AWAY - with associated Red and Green light indicators. The larger button functions as an alarm trigger, with associated Red lights on either side of the button whilst the smaller button functions as a Home / Away switch, for moving between active and inactive modes of Operation. Active mode of operation (Home mode) is indicated with a permanent Green light. Switching to inactive mode of operation (Away mode) will extinguish the light, but does not turn PANDAHLINK off it merely suspends the registered options. Any PANDAH system OK button, or alarm trigger, will immediately return PANDAHLINK to active mode of operation, and send the appropriate message to Registered Carers. Pressing the Home / Away button will also send a message to the Primary Carer. Communication with the PAL and PAD is wireless. Up to 7 PAL s and up to 7 additional wall PAD s can be supported by one PANDAHLINK in a single PANDAH system. The slide out Storage Compartment is ideal for the enclosed Owner Guide. 6 A safety approved regulated plug-pack provides power to PANDAHLINK, whilst internal rechargeable batteries allow ongoing operational use (up to 24 hours) in the event of a power failure. In any such power loss, PANDAHLINK will send a message to the Primary Carer to inform them of both events power failure, and also for power returned. 7

5 WALL PAD The PAD is the same size as a PAL and powered by a lithium coin cell. If a low battery condition is detected, a message is sent from PANDAHLINK to the Primary Carer Battery lifetime is approx. 4-6 years whilst replacement is return to store for either a replacement battery or a trade in for a new wall PAD To remove the wall PAD from the holster, depress the holster tongue slightly to allow the PAD to slide out. Multiple PADs PANDAHLINK supports up to eight PAD s. To provide maximum safety and re-assurance for both the Owner and their Carers, alert PAD/s should be located in dangerous locations such as:- kitchen, shower, bathroom, laundry, etc. and close to the floor, in case of an accidental fall. This PAD can be worn as a pendant with the supplied lanyard, or clipped to a belt using the belt clip attachment - or placed in a wall holster for added safety and security in the home. PANDAH System Overview PAD s are lightweight, fully waterproof, with a single HELP button and associated Red light. The large HELP button functions as an Alarm trigger, identical to the PAL Depressing the HELP button for 2 seconds will deliver a HELP message to PANDAHLINK which will then issue the HELP alert SMS message to the Registered Carers. Once PANDAHLINK receives the trigger message from the PAD, the Red light on the PAD will flash providing confirmation that PANDAHLINK has received the trigger message. The red light will also flash on the PANDAHLINK. If the button press was accidental, then pressing the button again within ten seconds of the original two-second press will extinguish the light and no action is taken. Primary Carer SMS PANDAHLINK If the HELP trigger is not cancelled within ten seconds, the red light will extinguish and PANDAHLINK will send the HELP SMS message. An acknowledgement is returned to the PAD - with a brief RED light flash reassuring the PAD Owner that a Carer has been alerted. 8 9

6 HOW TO GET STARTED To activate PANDAH (after installing as recommended), simply press; 1 The ON switch 2 The Home/Away button 3 A PAL and PAD button, and 4 The Help button on PANDAHLINK - to finish 3. PAL ADOPTION Press the Help button on the PAL, this will be automatically adopted by PANDAHLINK as PAL-1 (Primary PAL) and the red light will flash once signifying a successful adoption. 1. SWITCH ON After installing as recommended Switch PANDAHLINK ON. PANDAHLINK will execute a self-test with all lights ON. The lights will then be extinguished ready for activation. PAD ADOPTION Press the Help button on the PAD, this will now be automatically adopted by PANDAHLINK as PAD-1 and the red light will flash once signifying a successful adoption. 4. FINALISING ACTIVATION Press the Help button on PANDAHLINK, to complete the adoption procedure. The red light on PANDAHLINK will extinguish and the green light will illuminate The PANDAHLINK Green light signifies a successful installation of the PANDAH system and an Activation SMS will be sent to the Primary Carer. 2. START Press the Home/Away button, the green light will flash and PANDAHLINK will dial the PANDAHcare web site. All registration details will be automatically implemented to PANDAHLINK. The green light will then extinguish and the red light will illuminate ready for PAL and PAD Adoption How to adopt additional PAL s and PAD s - in the future 1. Press both PANDAHLINK buttons, at the same time and for > 2 seconds, for manual adoption mode (Red HELP light signifies PANDAH is in adoption mode) 2. Press the Help button on the additional PAL or PAD requiring adoption 3. Each added PAL or PAD, will flash the Red light to indicate their adopted number (twice for 2 etc) 4. Then, press the Help button on PANDAHLINK to complete the adoption process (this will extinguish the Red light, and turn the Green Home light ON)

7 Primary Carer HOW TO REGISTER and personalise your system PANDAHLINK SMS 1. Register via phone dial Support Desk (page 14) or, 2. Register via the web site (page 14) Additional functionality will tailor the PANDAH system to suit the Owner, and/or Carer:- INITIAL LEVEL One PAL and one Primary Carer (see getting started ) Up to 7 units SECOND LEVEL Add more units in the Home (see How to adopt additional PAL s / PAD s ) Add up to 8 Carers THIRD LEVEL Add up to 8 carers with additional details and 2 phone numbers or nominate them as primary carers to receive all messages ARE YOU OK - Automatic signal to the PRIMARY PAL FOURTH LEVEL Add automatic Welfare Calls (see How to activate Welfare Monitoring ) Green Light is a registered caller phoning you FIFTH LEVEL Add CallerID for automatic updates and Incoming Caller recognition SMS is sent to ALL linked carers SIXTH LEVEL Link all carers mobile phones for peace of mind and reassurance

8 REGISTRATION via a phone call to the Support Desk: Confirm with Support Desk the following basic details to get started; The Owner s home phone number The Primary Carer s mobile number Name and Address details, plus 2 questions - Is CallerID available on home phone number? Is the home phone number a Private Line? The Support Desk can also register and/or update - additional options to personalise your PANDAH system at any time, to suit varying needs and requirements. Registration Forms are available from the Support Desk. REGISTRATION via the PANDAH web site: PANDAH Registration Detail access is secured via a user log-on and password. (Log On is, <Owner home phone number>, and Password is, unique ID, or, Authorised Access Code ). Phone Support Desk ( ) for Authorised Access Code, and assistance. Upon entering the web site, simply choose your preferred Option. Registering for the First Time:- Will bring up an easy to use wizard to guide you through the process of entering Details and Options. A unique ID is provided upon completion of the minimum Registration requirement. Updating Details / Supplementary Details:- Will take you directly to the page for modifying details, or adding carers, details, and PANDAH optional functionality. Registration Forms can be downloaded from the web site, along with Registration help files. All product information, overviews, and Frequently Asked Questions, can also be downloaded from the PANDAH web site. 14 CALLER LINE IDENTIFICATION (CLID) - on home phone Incoming calls from Registered Carers can be recognised by PANDAHLINK using Caller Identification (CLID). (To enable Caller Identification on your phone, contact your Telecommunications provider directly, for simple CLID addition. Then Register this CLID addition by phoning the Support Desk, or by visiting the web site) When identified as a Carer, PANDAHLINK signals the primary PAL via the beeper and green light. If the Owner answers the phone call, no action is taken by PANDAHLINK. Pressing either the HELP or OK button, or ignoring the call completely, will cause a specific SMS to be sent to the Registered Carer who called. For example, pressing the OK button, whilst the phone is ringing, will result in an I am OK message, to a Carer phone call, without having to answer the phone. This allows a Carer to query the well being of the Owner at any time should they feel concerned about the Owner s welfare or safety. CLID - plus association and linkage of Carers Mobile Phone Numbers Carers can also enable a CLID phone number, and then link further mobile numbers to receive messages (PANDAH caters for a maximum of 8 mobile numbers, for all Carers) This enabled CLID number would normally be the Carers Mobile Number (but could also be their work phone number, etc.) By associating their CLID number with other (registered) Carers Mobile numbers (say, other family members), they would then each receive the PANDAH messages when there was No Response from the Owner. For example - No response from <mums> PAL to incoming phone call from <daughter>, would be sent to the daughter - and also sent to the associated Carer/s mobile number/s. Private Telephone Line Activations When the home telephone line is private, PANDAH requires Registration of the Serial Number beforehand. Also, any subsequent activation of changes or modifications to the Registered Details will need to follow - How to Update Details - Manually. 15

9 HOW TO UPDATE DETAILS via the PANDAH web site: HOW TO ACTIVATE Welfare Monitoring 1. Register via phone dial Support Desk or, 2. Register via the web site Web wizard for simple steps to Register for the first time, or Direct to Supplementary Details ENTER will update all details, and an SMS will be sent to the Primary Carer When changes or modifications are made to the Registered Details, the PANDAHLINK unit at home needs to receive these changes, before the PANDAH system is updated MANUALLY (Home dials PANDAH web site) For PANDAHLINK to initiate a dial-up phone call to the PANDAH web site; 1. Turn the PANDAHLINK power switch to OFF (rear panel) 2. Press the Home/Away button, and hold down whilst switching the power ON 3. Releasing the Home/Away button will now facilitate a manual Registration Update 4. All details will be automatically implemented to PANDAHLINK during this phone call 5. After finalising the changes PANDAHLINK will automatically revert to an Active mode of Operation, with the Green light permanently ON. AUTOMATICALLY (PANDAH web site dials Home, using CLID) When changes or modifications are made to the Registered Details on the web site, PANDAH will phone the home installed PANDAHLINK unit to automatically initiate the Registration Update of modified details. When this occurs, PANDAHLINK will beep, and both Red and Green lights will flash, to signify it is a PANDAH web phone call and does not need to be answered (home phone will only ring twice). (To enable Caller Identification on your phone, contact your Telecommunications provider directly, for simple CLID addition. Then Register this CLID addition by phoning the Support Desk, or visiting the web site) Register via phone dial Support Desk or, 2. Register via the web site Registration via a phone call to the Support Desk: Confirm with our Support Desk the following basic Details; The Owner s home phone number The Primary Carer mobile phone number The daily times you require an automatic Welfare Call to be issued to PAL-1 Welfare monitoring - is an optional feature with your PANDAH system. Automatically, and periodically, PANDAH can issue an Are you OK? signal to the primary PAL, that requires a brief button press response. OK - No SMS message is sent HELP - Sends an SMS (HELP response from <Owner name> to welfare call at <time>) NO RESPONSE - Will send an SMS (No Response from <Owner name> to welfare call at <time>) When selected (registered as ON), these automatic signals to PAL-1 are designed such that the Carer is re-assured of the Owner s safety and welfare without any external intervention or cost. Welfare call options are; Daily, at any nominated time of the day for a maximum of 5 occurrences, during each 24 hours (eg. each day, at 7.30am, 10.45am, 1pm, 5.30pm, and 9pm) Daylight Saving Time is supported, where applicable, on the last Sunday in March (-1 hr) and the last Sunday in October (+1hr) at 2AM. PANDALINK automatically adjusts the clock at these times. The welfare call function is suspended by pressing the Home/Away button when the Owner is away from home. The Primary Carer is notified by SMS when Away mode is activated. Should a Registered Carer phone the Owner whilst PANDAHLINK is in the Away mode, the Carer will receive an SMS notification to this effect, if Caller ID is enabled. Pressing the Home/Away button on return reverts PANDAHLINK to Home mode (with a message sent to the Carer that the system is re-activated). If on return, this action is overlooked, any PAL or PAD button press will automatically re-activate your PANDAH system. 17

10 SMS NOTIFICATION SMS MESSAGES issued on pre-determined Options, Alarms, Triggers, or Events. PANDAHLINK sends SMS messages to Carers using the PSTN dial-up line. This is the most robust mechanism for SMS transmission - and is free of SIM card and contract costs. SMS messaging is infinitely superior to paging, whilst a voice call is subject to phone availability and is thus unreliable. The SMS service utilises a messaging centre which acts as a storehouse for messages. An active mobile phone is able to receive SMS messages at any time even when the phone is in use. The store-and-forward mechanism virtually guarantees that the SMS will be delivered. Embedded time and date stamps inform the recipient of the time the message was sent from PANDAHLINK. On contacting the SMS host, PANDAHLINK obtains a positive acknowledgment of successful message delivery to the SMS message centre. This is signaled to the Owner with a beeper sound, and lights, in both PANDAHLINK and the PAL This positive confirmation reassures the Owner the HELP message has been sent, and that the Carer has been informed - with either HELP or OK messages. OK button > 2 seconds Help button > 2 seconds Activation Initial Activation of PANDAH Registration modified Home Away Caller Identification No response from PAL to incoming Carer phone call HELP response from PAL to incoming Carer phone call OK response from PAL to incoming Carer phone call OK - <Owner Name> confirms that all is OK from PANDAH Urgent - <Owner Name> needs your HELP from PANDAH Welcome - PANDAH System is Active for <Owner> <Owner> s PANDAH system details amended on dd/mm/yy <Owner> s PANDAH system is now Active <Owner> s PANDAH system is now Inactive No Response from <Owner name> to incoming phone call from <registered Carer Name> HELP response from <Owner name> to incoming phone call from <registered Carer Name> OK response from <Owner name> to incoming phone call from <registered Carer Name> Carer phone call received No Response from <Owner name> to incoming phone call from whilst PANDAH in Away mode <registered Carer Name> because PANDAH is inactive Welfare Call No response from PAL to PANDAHLINK welfare call HELP response from PAL to PANDAHLINK welfare call Out of Range PAL out of Range No Response from <Owner name> to welfare call at <time> HELP response from <Owner name> to welfare call at <time> <Owner> s PAL has been Out of Range for more than <option> minutes PAL returned to within Range <Owner> s PAL has returned within Range Power Owner home power out Owner home power regained Battery PAL low battery alert Wall PAD low battery PANDAH advises that <Owner> s home has lost 240V Power PANDAH advises that <Owner> s home has regained 240V power <Owner> s PAL<#> has a Low Battery <Owner> s wall PAD<#> has a Low Battery 18 19

11 INSTALLATION Standard Installation For improved security and ease of operation, PANDAHLINK should be installed as recommended. That is, connection of the incoming phone line (PSTN) to PANDAHLINK ( LINE socket in rear panel), and connection of the existing home telephone to PANDAHLINK ( PHONE socket in rear panel using cable supplied). Installation in this recommended manner places PANDAHLINK between the home wall socket and the telephone, providing access to the phone line even when the user s telephone has been inadvertently left off-hook. PANDAHLINK also automatically determines the health of the phone line (PSTN). Open circuit lines and lack of dial-tone problems will be detected, sounding the beeper if a problem exists (internal beeper sounds to alert the user to various conditions, and rear-panel lights indicate specific functions). If there is such a telephone line problem, you should contact your telephone company for assistance and resolution. Connect power pack to PANDAHLINK DC Power In and your power outlet. Non-standard and Private Line Installations PANDAH functions normally when any multiple phone handsets, answering machines, PABX-style telephone systems (eg Commander), purpose installed phone systems, etc. are installed as recommended (see opposite page). However for those PANDAH installations with CLID enabled, the PAL will not receive a Carer Caller signal when the answering machine is set to answer calls

12 SPECIFICATIONS and Standards PHYSICAL Size: PAL and PAD PANDAHLINK Weight: PAL and PAD PANDAHLINK ELECTRICAL Power Internal Fuse Internal batteries PANDAHLINK PAL and PAD Clock Wireless RANGE PSTN 74mm * 53mm/40mm * 15mm 160mm * 120mm * 20mm Approx. 38 grams Approx. 320 grams Supplied plug pack, 6VDC, 600mA regulated Detection and reporting of 240V fail condition Detection and reporting of 240V restore condition 1 Amp, M205 Three, Re-chargeable AAA, 650mAH NiMH Operational reserve more than 24 hours Single 3V lithium coin cell, factory replaced Internal Clock/Calendar for Welfare Monitoring Australia: 434MHz transceiver, GFSK ISM unlicensed band Addressable, Proprietary protocol Approx metres Two RJ-12 sockets provided Line and Phone Internal relay disconnects Phone from Line as required OPERATIONAL Mobile Phone Numbers Eight CLID line numbers Eight Carer Names Eight contacts, up to 7 characters each (for SMS use) Owner Name up to 15 characters (for SMS use) Clock welfare times up to five 24-hour alarms per day, every day Registered Options Downloaded and configured automatically from the PANDAH Registration web site, via PSTN SMS notification whenever this configuration is modified SMS response time Typically within 1 minute of trigger (subject to network response and/or network traffic) On-line time for SMS Less than 15 seconds Environment -10º to + 55ºC temperature APPROVALS Meets the following standards: ACA TS001 and AS/NZS3260 Safety AS/ACIF S002 PSTN Interworking AS/NZS CISPR22 EMC Emissions AS/NZS 4260:2003 Radio Equipment SAMPLE ACTIONS AND RESPONSES What is Happening when? 1. The PANDAHLINK PANDAHLINK is Active, and operating correctly Green light is ON 2. The PANDAHLINK PANDAHLINK is Inactive (Away mode) Green light is OFF 3. The PANDAHLINK The Home/Away button has been pressed to commence the Green light is Initial Activation flashing OR PANDAHLINK has detected that; The phone service is Out of Order and requires phone company attention (PANDAHLINK will also beep) The phone handset is off hook, and needs to be replaced 240V mains power has been lost and PANDAHLINK is operating under battery power Status lights at the rear of PANDAHLINK will assist the Owner or Primary Carer to assess PANDAHLINK condition 4. The Red Help The Owner has just pressed the HELP button for > 2 seconds, seeking light on PAL assistance from their Registered Carers. If this is accidental, the is flashing Owner can simply re-press to cancel the alert, within the 10 seconds provided. OR PANDAHLINK has issued a very brief flash (and brief beep) to the PAL as a positive acknowledgement of a sent HELP or OK SMS message. OR PANDAHLINK has issued a welfare call signal (and beep) to the PAL seeking an OK response. If the Owner is OK, then pressing the OK button will extinguish the Red light and no SMS will be sent. This automatic monitoring of the Owner s welfare provides constant re-assurance and comfort to the Primary Carer. 5. The Green OK Owner has pressed the OK button, to inform the Primary Carer that light on PAL I am OK (if this is accidental, the Owner can simply re-press to is flashing Cancel the OK, within the 10 seconds provided). OR PANDAHLINK has detected an incoming phone call (via CLID) and is telling the Owner PAL a registered Carer is phoning you. If the Owner is unable to answer the phone, then pressing the OK button will send an I am OK response to the Carer who phoned (and also to any linked mobile numbers of other Carers) 22 23

13 WARRANTY AND SUPPORT Pandahcare Pty Ltd certifies that this product met its published Specifications at the time of shipment from the factory. Pandahcare Pty Ltd Warranty is 3 years on each PANDAH component, excluding batteries. Any such warranty will not apply to defects resulting from improper use, broken waterproof seal, or operations outside of environment/temperature specification. Replacement is simply via Return to Store. Support :- DIAL Contact information and PANDAH web site PANDAH support and general enquiries [ DIAL ] PANDAH sold in Australia by PANDAHCARE PTY LTD ABN contact info@pandahcare.com.au, Making Life Easy To register or amend details online go to: PANDAH Registration Detail access is secured via a user log-on and password. (Log On is, <Owner Home phone number>, and Password is, unique ID, or, Authorised Access Code ). Phone Support Desk ( ) for Authorised Access Code, and assistance. Unique ID is provided after the minimum Registration process has been completed. All product information, overviews, registration help files and forms, and Frequently Asked Questions, can be downloaded from the PANDAH web site. Life Support and Use in Safety Critical Applications This product is not designed, intended, authorised or warranted to be suitable for use in life support applications, systems or other critical applications. Inclusion of PANDAH products in such applications is understood to be undertaken solely at the customer s own risk. 24