POTS TOUCH TONE FEATURE GUIDE

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1 POTS TOUCH TONE FEATURE GUIDE

2 2 TOUCH TONE FEATURES Call Privacy Voic Voic Message Manager Call Display Call Waiting Visual Call Waiting Call Return Three-Way Calling Ident-A-Call Call Forwarding Call Blocking Call Screen

3 3 CALL PRIVACY With Call Privacy service, once a call has been intercepted, and the caller has identified themselves, you simply have to look at your telephone display screen to decide whether you would like to take the call and be immediately connected to the caller. The caller will be asked to identify themselves by either pressing the star key to enter a 10-digit number, or releasing their number by pressing the pound key. A number must be entered or released before their call will ring through. To allow Private numbers that call you frequently (such as calls from cellular phones) to get through to you automatically, you can add these numbers to your Selective Acceptance List. The service also allows you to set a Friends & Family Pass Code so friends and family members who call from either Private or Unknown Numbers can get through immediately, without being intercepted. Call Privacy service offers you flexibility by giving you the option to turn the service ON or OFF. You also have the ability to screen out unwanted callers by redirecting these callers to a courteous recording. And, if you re a Voic or Voic Message Manager service subscriber, you can enjoy peace and quiet without the phone ringing, by sending calls directly to your voice mailbox for a specified period of time.

4 4 CALL PRIVACY CONTINUED Dial *11 to customize your Call Privacy service. You can: Turn Call Privacy On and Off; Access your Selective Acceptance List; Set a three-digit Friends & Family password; and Set Peace & Quiet times (must also be subscribed to Voic ). To screen out certain unwanted numbers, dial *60 and follow the voice prompts. *Please note that our Call Privacy service does not intercept calls that are displayed as Unknown Name or Private Name, therefore these calls will ring through.

5 5 VOIC Follow these steps to set up Voic for the first time: 1. From home, dial *98. Your mailbox number will be your telephone number; 2. Enter your temporary password, which will be the same as your telephone number, excluding the 3-digit area code. Eg ; 3. Enter a new password. This can be any combination of 4 to 15 digits not beginning with 0 ; 4. Record your name or telephone number as a personal identification; 5. Record a greeting that callers will hear when Voic service picks up. If you prefer, you may use the system s prerecorded greeting; and 6. Dial * to exit. Your Voic is now ready to automatically answer your calls.

6 6 VOIC CONTINUED To change the number of rings: Dial *94. After 3 beeps, enter the number of times you want the phone to ring before taking a message (0 to 9). To change your personal greeting: Dial *98, followed by your password. Respond to the prompts in the following order: 4, 3, 1, 2, record, #. To change your pre-recorded name or phone number: Dial *98, followed by your password. Respond to the voice prompts in the following order: 4, 3, 3, new name, #. To change you password: Dial *98, followed by your password. Respond to the voice prompts in the following order: 4, 2, 1, new password, #.

7 7 VOIC MESSAGE MANAGER Follow these steps to screen messages while they are being left: After the short ring, pick up the receiver to listen. You may intercept the message and speak to the caller by pressing the Release, Link, or Flash button. Retrieve messages from anywhere and save time - or possibly a long distance charge - by determining with the number of rings when there are new messages. Before leaving home, dial*97 and hang up after 2 beeps to turn the feature on. When you call to check for new messages: 1. If Voic Message Manager service kicks in after 2 rings, you have new messages. When you hear your greeting, dial 9; 2. If you have no new messages, it kicks in after the fourth ring. Hang up before connecting to avoid long distance charges and/or payphone charges. To turn this feature off, dial*97. Hang up after 4 beeps.

8 8 VOIC MESSAGE MANAGER CONTINUED Pager Notification Option To program or change the message notification schedule: Dial *98, followed by your password. Then dial 4, then 4. Next, follow the instructions for entering your pager number, notification schedule and any other preferences. Make sure you dial 1, then 1 when prompted to turn on Outcall Notification. To turn off Pager Notification: Dial *98, followed by your password. Respond to the voice prompts in the following order: 4, 1, 2. For example, to be notified between 10AM & 3:30PM, enter the times as follows: 1000 plus 1 for AM, then 330 plus 2 for PM. To be notified 24 hours a day, enter 1200 plus 1 for AM, then 1200 plus 1 for AM.

9 9 VOIC MESSAGE MANAGER CONTINUED Setting up and Extension Mailbox: Dial *98, followed by your password. Then enter 4, 9 and enter the extension mailbox number. The system will assign a password, which you can keep or change using the following prompts: Record the Extension Mailbox username, Dial #. Dial # if you are satisfied or dial * to rerecord; Select the system greetings by dialing 1. You may also record your own greeting by dialing 2. Then you must record your message, dial #. If you are satisfied dial #, otherwise dial * to rerecord. If necessary, record the main mailbox greeting, making sure to mention each user s name and mailbox number. Dial 2 to add or delete an Extension Mailbox. If you are adding a mailbox, repeat the above steps to record the password and greeting. Dial * to exit. To retrieve the messages in a mailbox, dial *98 followed by the password for the desired mailbox.

10 10 CALL DISPLAY How to use Call Display: After 1 to 2 rings, the name and number of the caller will be displayed, including calls made from non-published numbers. If a caller has intentionally blocked the display of their name and number, Private Number and Private Name will appear on the display screen; If you use both Call Display and Voic , you have the choice of answering immediately after recognizing the caller s number or letting Voic take the call for you.

11 11 CALL WAITING How to use Call Waiting: To answer a waiting call, press the Link or Flash button; To return to the original call, or to alternate between callers, press the Link or Flash button; To end the first call before answering the second, hang up. The phone will ring with the second call.

12 12 CALL WAITING CONTINUED To temporarily turn off Call Waiting signals before placing a call: Lift the receiver and dial *70 or 1170 for rotary phones and listen for a tone confirming that the signals have been turned off. Now you can place your call; Your callers will now receive a busy signal during this time or will be router to Voic . Call Waiting will automatically be turned back on once you hang up. To temporarily turn off Call Waiting signals during a call: Press the Link or Flash button. Dial *70 or 1170 for rotary phones and listen for two short beeps confirming that the signals have been turned off; You will be returned to your call; Your callers will now receive a busy signal during this call or will be sent to Voic . Call Waiting will automatically be turned back on once you hang up.

13 13 CALL WAITING CONTINUED To turn off Long Distance signals: Long distance rings can interfere with the operation of your answering machine or ring selector. To turn off the long distance rings, lift the receiver and dial * for rotary phones and listen for one long beep; The long distance rings have been turned off until you restore them. To restore the long distance rings, repeat the above steps. Two short beeps will confirm that they have been turned back on.

14 14 VISUAL CALL WAITING How to use Visual Call Waiting: Local calls are signaled by a short beep, while long distance calls are signaled by one long and two short beeps. After 1-2 signals, the name and number of the caller will be displayed; To answer a waiting call, press the Link or Flash button; To return to the original call, or to alternate between callers, press the Link or Flash button; To end the first call before answering the second, hang up. The phone will ring with the second call.

15 15 VISUAL CALL WAITING CONTINUED To temporarily turn off Visual Call Waiting signals before placing a call: Lift the receiver and dial *70 or 1170 for rotary phones and listen for a tone confirming that the signals have been turned off. Now you can place your call; Your callers will now receive a busy signal during this time or will be routed to Voic . Call Waiting will automatically be turned back on once you hang up. To temporarily turn off Visual Call Waiting signals during a call: Press the Link or Flash button. Dial *70 or 1170 for rotary phones and listen for two short beeps confirming that the signals have been turned off; You will be returned to your call; Your callers will now receive a busy signal during this call or will be sent to Voic . Call Waiting will automatically be turned back on once you hang up.

16 16 VISUAL CALL WAITING CONTINUED To turn off Long Distance signals: Long distance rings can interfere with the operation of your answering machine or ring selector. To turn off the long distance rings, lift the receiver and dial * for rotary phones and listen for one long beep; The long distance rings have been turned off until you restore them. To restore the long distance rings, repeat the above steps. Two short beeps will confirm that they have been turned back on.

17 17 CALL RETURN How to use Call Return: Lift the receiver and dial *69 or 1169 for rotary phones. The telephone number of the last call received will be announced and you will have the option of returning the call. If the line is busy, hang up and the line will be monitored for 30 minutes. A short-short-long ring will let you know when the line is free. Once you hear the ring, lift the receiver and the call will be made automatically. Call Return will monitor a line for 30 minutes. During this time, 5 attempts will be made to signal your line. If after 30 minutes you have not responded to the signals, the request will be cancelled. To cancel, lift the receiver and dial *89 or 1189 for rotary phones.

18 18 CALL RETURN CONTINUED How to use Busy Call Return: If you receive a voic saying Let us notify you if this line becomes free in the next 30 minutes, dial * - or 11 for rotary phones. Hang up and the line will be monitored for 30 minutes. A short-short-long ring will let you know when the line is free. Once you hear the ring, lift the receiver and the call will be made automatically. To cancel, lift the receiver and dial *86 or 1186 for rotary phones. If the line is busy and no voic is left, hang up. Then, lift the receiver and dial *66 or 1166 for rotary phones. The line will be monitored for 30 minutes. A short-short-long ring will let you know when the line is free. Once you hear the ring, lift the receiver and the call will be made automatically.

19 19 THREE-WAY CALLING How to use Three-Way Calling: While on a call, or after placing the first call, put the caller on hold by pressing the Link or Flash button. Listen for three short beeps followed by a regular dial tone. Dial *71. Dial the number of the second party you wish to call. When the third person answers, press the Link or Flash button to connect all three parties. If the number of the third party is busy or does not answer, or if you dial the wrong number, press the Link or Flash button twice to return to the original call.

20 20 IDENT-A-CALL With Ident-A-Call, you can have up to two additional telephone numbers on your regular telephone line, each with its own distinctive ring. Calls for your kids, roommates or home office can have their own number and ringing patterns. Ident-A-Call numbers may be listed in the telephone directory for a nominal monthly charge. Even though you may have up to 3 numbers, you will still only have 1 line. Some restrictions apply to Ident-A-Call services when combined with Call Forwarding. If you subscribe to Visual Call Waiting or Call Waiting, incoming long distance signals will have a unique ring on each of your Ident-A-Call numbers. If you subscribe to a second Ident-A-Call number and you use a ring detection unit, the special ring for incoming long distance calls may be treated as an incoming Ident-A-Call and will forward it accordingly. To avoid this, the Long Distance Signal can be turned off by dialing *49 or 1149 for rotary phones.

21 21 CALL FORWARDING How to use Call Forwarding: Lift the receiver and dial *72 or 1172 for rotary phones. Listen for 3 beeps followed by a dial tone. Dial the number to which your calls are to be forwarded. If the person answers, keep the line open for at least 5 seconds to establish service. If the number is busy or does not answer, hang up. Lift the receiver and dial *72 or 1172 for rotary phones. Dial the number to which your calls are to be forwarded, listen for 2 beeps and hang up. To cancel Call Forwarding: Lift the receiver and dial *73 or 1173 for rotary phones. Listen for 2 beeps and hang up.

22 22 CALL BLOCKING How to use Call Blocking: Lift the receiver and dial *67 or 1167 for rotary phones. Listen for 3 beeps. Dial the number you would like to call. The person you are calling will see a display such as Private Name/Private Number. Call Blocking is free on most customer lines.

23 23 CALL SCREEN How to use Call Screen: Lift the receiver and dial *60 or 1160 for rotary phones. Follow the voice prompts. You will have the option to: Add a telephone number to your list; Remove a telephone number from your list; Hear your list of currently screened telephone numbers; Add the number of the last person that called you; or Replay the voice prompts. Once your Call Screen service list is established, you can turn it on or off: Lift the receiver and dial *60 or 1160 for rotary phones. A voic will let you know whether your list is on or off. Dial 3 to turn your list on your off. The list must be turned on to stop unwanted callers.

24 THANK YOU! If you have any questions about your POTS Service, give us a call or us at

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