AQS. Your Management Systems Solutions Provider ISO 9001 ISO ISO ISO ISO ISO IATF OHSAS AS9110

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1 AQS Winter / Spring 2018 ISO 9001 ISO ISO ISO ISO ISO IATF OHSAS AS9100 AS9110 FSSC ISO Your Management Systems Solutions Provider

2 About AQS» AQS Solutions provides training in support of organizational improvement and implementation of international management system standards. We successfully participated in the RAB pilot project for ISO 9001 Lead Auditor Training in 1993 and the ISO Lead Auditor Training in No organization has been doing RABQSA/Exemplar Global Certified Lead Auditor Training longer than AQS Solutions. Established in 1989, we have grown to offer a full range of innovative training services to industry, government, non-profit, and service in areas of Quality, Environment, Energy, Food Safety, and Occupational Health and Safety. Our full time staff and regional technical experts are fully qualified to provide the support you need. Our Qualifications The AQS skill set includes trainers with technical expertise in: Manufacturing Food Risk Management Government Automotive Aerospace Service Health Care Occupational Health and Safety Military Air Pollution HACCP Medical Device Agribusiness Resource Management Energy Pollution Prevention Business Continuity Emergency Preparedness Energy Management Instructors real life examples really brought a dry subject to life for me! ~Stephanie This was honestly one of the best trainings I have ever attended! ~Melanie Table of Contents ISO 9001:2015 Changes 3 Public Offerings 4-6 New! AS9100, AS9110 & AS9120 Changes 6 New! ISO 9001:2015 / IATF New! DEKRA Certification Services 9-11 ISO 9001 ISO ISO IATF ISO OHSAS

3 » ISO 9001 has changed! Are you ready to implement and audit to the changes? Whether you need to understand the changes, learn how to implement the changes in your existing management system, train your existing auditors or learn how to incorporate Risk Based Thinking into your management system, AQS can help!» ISO 9001:2015 The Path Forward $995, as low as $895 2-Days CTUs 1.6 8:00 am 5:00 pm This course is intended for management at all levels and others who need to understand the new requirements, what the requirements mean for their organization, and the steps their organization must take to update their current Management System to meet the requirements of ISO 9001:2015. At the end of this course, each participant will leave with a formal, documented and detailed plan that is specific to the needs of their organization. This plan will provide the details you will need to move your organization forward to accomplish two objectives: 1. Meet the requirements and provide evidence that requirements have been met. 2. Achieve the embedded benefits contained in the new revisions of the standards. Benefits will focus on the organization and their customers.» Risk Management Essentials and Implementation Strategies $495 1 Day CTUs.8 8:00 am 4:30 pm This course provides coverage of the risk and opportunity management requirements within ISO 9001:2015 and ISO 14001:2015, as well as the implications these requirements have for your organization. It will include the steps necessary to demonstrate that the risk and opportunity requirements have been met and also return value to the organization. December January March May December 13 January 24 March 14 May 23 Call today to get a quote on presenting these courses at your site.» ISO 9001:2015 Auditor Transition Training $995, as low as $895 2 Days CTUs 1.6 8:00 am 5:00 pm This course is intended for auditors (external and internal auditors). It will cover the specific differences between the old and new requirements from an auditor s perspective. This course will emphasize the concepts that will be difficult to audit, focusing on new requirements that are less prescriptive; including for example, not requiring procedures and records, risk based thinking, knowledge management and many others. December January March May 24-25» Register for all 3 sessions for a package price of $1995* Please note that there is some subject matter overlap when taking all three courses. * Early and multiple registration discounts do not apply when registering for all three sessions, see website for details. AS9100 AS9100 AS9110 AS9110 FSSC FSSC ISO ISO ISO ISO ISO/TS

4 Public Offerings ISO 9001: Hour Certified Lead Auditor» $1795, as low as $1345 December 4-8 December 4-8 December December San Antonio March 5-9 March March March Phoenix Pittsburgh Five Days 3.6 CTUs Schedule: Days 1-2 7:30 am 6:45 pm Days 3-4 7:30 am 5:30 pm Day 5 8:00 am 12:00 pm January 8-12 January January Jan. 29-Feb. 2 February 5-9 February February February Hartford, CT Salt Lake City Chicago Nashville Santa Ana St. Louis Buffalo April 9-13 April April April May 7-11 May May May Washington, DC New Orleans Tampa Dallas Manchester, NH Atlanta Sacramento ISO 9001: Day Certified Internal Auditor» $1195, as low as $995 December 4-6 December 4-6 December December San Antonio March 5-7 March March March Phoenix Pittsburgh Three Days 2.3 CTUs Schedule: 8:00 am 6:00 pm January 8-10 January January January Hartford, CT Salt Lake City Chicago April 9-11 April April April Washington, DC New Orleans Tampa Dallas February 5-7 February February February Nashville Santa Ana St. Louis Buffalo May 7-9 May May May Manchester, NH Atlanta Sacramento ISO 14001: Hour Certified Lead Auditor» $1795, as low as $1345 December 4-8 December 4-8 December December San Antonio March 5-9 March March March Phoenix Pittsburgh Five Days 3.6 CTUs Schedule: Days 1-2 7:30 am 6:30 pm Days 3-4 7:30 am 6:00 pm Day 5 8:00 am 12:00 pm January 8-12 January January Jan. 29-Feb. 2 February 5-9 February February February Hartford, CT Salt Lake City Chicago Nashville Santa Ana St. Louis Buffalo April 9-13 April April April May 7-11 May May May Washington, DC New Orleans Tampa Dallas Manchester, NH Atlanta Sacramento Visit aqsperformance.com or call for course information and to register. ISO 9001 ISO ISO IATF ISO OHSAS

5 Public Offerings ISO 9001: Hour Certified Lead Auditor with Medical Device Focus (ISO 13485:2016)» $1895, as low as $1445 Five Days 3.6 CTUs Schedule: Days 1-3 7:30 am 7:00 pm Day 4 7:30 am 5:30 pm Day 5 8:00 am 12:00 pm ISO 13485:2016 February March May Santa Ana FSSC (ISO ISO 22002) Food Safety Lead Auditor Training» $1995, as low as $1545 Five Days 3.6 CTUs Schedule: Days 1-4 7:30 am 6:00 pm Day 5 8:00 am 12:00 pm December February Nashville April Dallas Exemplar Global Certified Examinations FS, AU and TL are administered during the course. AS9100:2016 (Rev D) 40-Hour Certified Aerospace Lead Auditor» $1895, as low as $1445 Five Days 4.0 CTUs Schedule: Days 1-4 7:30 am 7:00 pm Day 5 8:00 am 12:00 pm AS9100 (Rev D) December January January February March April May Hartford, CT Santa Ana Dallas AS9100:2016 (Rev D) 3-Day Accredited Internal Auditor Training» $1295, as low as $1095 Three Days Schedule: 8:00 am 5:30 pm AS9100 (Rev D) January March Hartford, CT ISO 9001:2015/IATF Lead Auditor Training» $1895, as low as $1445 Five Days 3.6 CTUs Schedule: Days 1-2 7:30 am 7:00 pm Days 3-4 7:30 am 5:30 pm Day 5 8:00 am 12:00 pm IATF December January March May Atlanta Register Today! Online at aqsperformance.com or call Early Registration Discounts: (30 days in advance) 4-5 Day Courses $150 3 Day Courses $100 2 Day Courses $50 Multiple Registration Discounts: 4-5 Day Courses 2-5 $100, 6+ $300 3 Day Courses 2+ $100 2 Day Courses 2+ $50 AS9100 AS9110 FSSC ISO ISO ISO/TS

6 » AS9100 has changed! Are you ready to implement and audit to the changes? Whether you need to understand the changes, learn how to implement the changes in your existing management system, train your existing auditors or learn how to incorporate Risk Based Thinking into your management system, AQS can help!» AS9100:2016 / AS9110:2016 / AS9120:2016 The Path Forward $1095, as low as $995 2-Days CTUs 1.6 8:00 am 6:00 pm This course is intended for management at all levels, quality personnel, and others who need to understand the requirements of AS9100:2016 / AS9110:2016 / AS9120:2016; what the requirements mean for their organization, and the steps their organization must take to update their current QMS to meet the requirements of AS9100:2016 / AS9110:2016 / AS9120:2016. At the end of this course, each participant will leave with a formal, documented, detailed plan that is specific to the needs of their organization. This plan will provide the details you will need to move your organization forward to accomplish two objectives: 1. Meet the requirements of AS9100:2016 / AS9110:2016 / AS9120:2016 and provide evidence that requirements have been met. 2. Achieve the embedded benefits contained in AS9100:2016 / AS9110:2016 / AS9120:2016. Benefits will focus on the organization and their customers.» Risk Management Essentials and Implementation Strategies $495 1 Day CTUs.8 8:00 am 5:00 pm This course provides coverage of the risk and opportunity management requirements within AS9100, AS9110 and AS9120, as well as the implications these requirements have for your organization. It will include the steps necessary to demonstrate that the risk and opportunity requirements have been met and also return value to the organization. December 4-5 March May December 6 March 28 May 23» AS9100:2016 / AS9110:2016 / AS9120:2016 Auditor Transition Training $1095, as low as $995 2 Days CTUs 1.6 8:00 am 6:00 pm This course is intended for auditors (external and internal auditors). It will cover the specific differences between the previous revisions of AS9100/AS9110/AS9120 and AS9100/ AS9110/AS9120 requirements from an auditor s perspective. This course will emphasize the concepts that will be difficult to audit, including new requirements that are less prescriptive for example: requiring fewer procedures, QMS-based risk based thinking in addition to operational risk management, knowledge management, product safety, counterfeit parts prevention, and many others. Understand the additional level for process effectiveness analysis and the revised PEAR form and Process Evaluation Matrix, including understanding the differences between the terms Process Results versus Process Realization and linkage to citing nonconformities in an audit. Review of the AS9100/AS9110/AS9120 official auditing forms and their purpose, report, NCR, PEAR and QMS Matrix.» Register for all 3 sessions for a package price of $2095* December 7-8 March May Please note that there is some subject matter overlap when taking all three courses. * Early and multiple registration discounts do not apply when registering for all three sessions, see website for details. Call today to get a quote on presenting these courses at your site. ISO 9001 ISO ISO IATF ISO OHSAS

7 » Are you ready to implement and audit the changes in ISO 9001:2015/IATF 16949? Whether you need to understand the changes, learn how to implement the changes in your existing management system or train your existing auditors, AQS can help!» ISO 9001:2015 / IATF 16949: The Path Forward $ Days CTUs 1.6 8:00 am 5:00 pm This course is intended for Management at all levels, Quality personnel, and others who need to understand the requirements for the new Automotive Requirements (ISO 9001:2015 and IATF 16949); what the requirements mean for their organization, and the steps their organization must take to update their current QMS to meet these requirements. At the end of this course, each participant will leave with a formal, documented and detailed plan that is specific to the needs of their organization. This plan will provide the details you will need to move your organization forward to accomplish two objectives: 1. Meet the requirements of both standards required by the Automotive Industry (ISO 9001:2015 and IATF 16949) and provide evidence that requirements have been met. 2. Achieve the embedded benefits contained in the new requirements. Benefits will focus on the organization and their customers.» Risk Management Essentials and Implementation Strategies $495 1 Day CTUs 0.8 8:00 am 5:00 pm This course provides coverage of the risk and opportunity management requirements within ISO 9001:2015 and ISO 14001:2015, as well as the implications these requirements have for your organization. It will include the steps necessary to demonstrate that the risk and opportunity requirements have been met and also return value to the organization. December February April December 13 February 14 April 25 Nashville New Orleans Nashville New Orleans» ISO 9001:2015 / IATF Auditor Transition Training $ Days CTUs 1.6 8:00 am 5:00 pm This course is intended for auditors (external and internal auditors). It will cover the specific differences between the ISO/TS 16949:2008 requirements and the new ISO 9001:2015 / IATF requirements from an auditor s perspective. This course will emphasize the concepts that will be difficult to audit including new requirements that are less prescriptive, including for example; use of procedures and records, risk based thinking, knowledge management, and many others. Because both ISO 9001:2015 / IATF The Path Forward and ISO 9001:2015 / IATF Auditor Transition Training deal with changes contained in the new revisions of these standards, there is inevitable overlap in course content. While many may choose to take both sessions, some choose one or the other making this overlapping content necessary. December February April Nashville New Orleans Visit aqsperformance.com or call for course information and to register. AS9100 AS9110 FSSC ISO ISO ISO/TS

8 Online Training AQS and QualityWBT Center for Education have teamed up to meet many of your learning needs. Certificates for continuing education units (CTUs) are issued for completed courses. Every course has practical information and value-added job aids. Classes are specifically geared toward business needs and self-improvement. All web-based training is 100% asynchronous, at your own place and pace. Web-based training may meet your needs. 1. Are your training needs knowledge based (information about a topic) as opposed to experiential based (learning manual techniques such as CPR training)? 2. Do you need to stretch your training dollars? 3. Are you looking for ways to improve the effectiveness of your training? 4. Are travel costs an important factor? 5. Is it difficult to schedule training times because of employee schedules? 6. Is it important that everyone trained get the same message/ information? 7. Do students have access to the internet at work or at home? 8. Is it important to keep a record of the training? 9. Do you need immediate access to current training records? 10. Are student capabilities to learn spread over a wide range? 11. Do you prefer training with lots of job aids? 12. Do you want training that is fully Certified and results in recognized CTUs? 13. Do you have students at multiple sites? 14. Do you need a proven training class that has a record of success? If you find yourself saying yes to the above questions, webbased training may be an attractive training alternative for you to consider. Certified Blended Lead Auditor Training for ISO 9001, ISO 13485, TS and ISO days of Online Training and 2 days of Face-to-face Training Save valuable time and money Call today for more information on this unique Exemplar Global Certified Training! Standards New! Management Briefing for Transitioning to ISO 9001:2015 New! ISO 9001:2015 Comprehensive Transition Training QMS Concepts and Controls ISO Lesson Guide: 9001 Made Easy ISO 9001 Requirements from A to Z ISO 9001:2015 Certified Lead Auditor Training: Part I & II ISO Implementation Guide: Step-by-step Guide ISO Requirements from A to Z ISO 14001:2015 Certified Lead Auditor Training: Part I & II Identifying Environmental (ISO 14001) Aspects and Impacts ISO/IATF Requirements from A to Z ISO/IATF Certified Lead Auditor Training ISO/IATF Overview and ISO 9001/QS9000 Transition ISO Requirements from A to Z ISO Certified Lead Auditor Training: Part I & II ISO 9004 Checklist for Performance Improvement IATF Introduction Auditing New! eauditing Fundamentals: Virtual Communications and Remote Auditing Auditing (CQA) Fundamentals I Auditing (CQA) Fundamentals II Auditing (CQA) Fundamentals III Auditing (CQA) 2004 BOK Additions Training Internal Auditing Basics Process Auditing Techniques Continual Improvement Assessment: Promoting and Sustaining Business Results Improvement Skills and Tools Root Cause Analysis: Solve Problems by Eliminating Causes Continual Improvement Assessment: Promoting and Sustaining Business Results FMEA for Beginners: Taking Preventive Action Improvement Tools and Techniques Measuring and Managing Customer Satisfaction Identifying Environmental (ISO 14001) Aspects and Impacts Measurement System Analysis (MSA) for Beginners: Know Your Sources of Error Go to for more information. ISO ISO ISO ISO ISO ISO IATF IATF ISO SEP OHSAS OHSAS

9 The most trusted certification body People, products, and companies require expertise and independence. What are you looking for? Founded over 90 years ago, DEKRA Certification, Inc. (DCI) has played a significant role in contributing to product safety and quality management aspects ever since. DCI and AQS Solutions are both part of DEKRA SE, which is one of the world s leading expert organizations. DEKRA SE has over 35,000 professionals, active in 70 countries throughout the world, looking after more than 70,000 customers. The DEKRA difference: Expertise, experience in your field, a constant drive for service value, and the working methods and tools to make it happen. The DEKRA difference is in our approach to the assessment and certification process. DEKRA knows your business is more than just a spreadsheet filled with yes or no answers. DEKRA utilizes a global network of experts who know how to ask the right questions and how to apply the answers and create useful business value from an audit. See why over 99% of our customers recommend us! DEKRA Certification Services Our experience stretches over a multitude of services and industries, including the following: ISO 9001 AS9100/AS9120 ISO ISO OHSAS 18001/ISO ISO ISO ISO Superior Energy Performance Greenhouse Gas TL9000 Sustainability IATF Corporate Social Responsibility AS9100 AS9100 AS9110 AS9120 FSSC FSSC ISO ISO ISO ISO ISO/TS TL

10 Certification with DEKRA Current AQS clients are eligible to receive a discount on certification services from DEKRA The Steps to Certification > > Preliminary Assessment (optional) An optional service that allows you to identify any deficiencies or gaps that exist in your management system. It is not part of the certification process, but a tool you may chose to use to help understand what the certification audit will entail. > > Stage 1 Audit We seek to develop an understanding of your company that will add value to the entire certification process. During the Stage I Audit, DEKRA will review key aspects of your management system to the standard. DEKRA will then work with you to develop a process-based Audit Program to map out the process audits over the entire certification period. > > Stage 2 Audit Using the Audit Program that was developed during the Stage I Audit, DEKRA will select a representative sample of management system processes to audit. This Stage will also establish a final determination of conformance to a standard. There will be a closing meeting to discuss findings and the results of the audit. > > Certification After completion of the Stage II Audit, the closure of any major non-conformities, and acceptance by DEKRA of your corrective action plan, the auditor recommends certification. DEKRA will then perform a final review of all reports and relevant client data. Once approved, your certification will be issued, and DEKRA will publish your achievement to the appropriate databases. > > Surveillance Audits Once certified, DEKRA will perform on-site Surveillance Audits at a minimum yearly interval to maintain your certification. Transferring an Existing Certification Unhappy with your current Certification Body? DEKRA can transfer your certification in a short period of time. For most standards, including ISO 9001 and AS9100, there is no cost to transfer to DEKRA! A company may transfer Certification Bodies anytime in the audit cycle. It is not necessary to wait until the current certificate is near renewal. The process is very simple: > > Off-Site Transfer Review DEKRA will request the client to submit a copy of the current certificate, previous cycle audit reports from the previous registrar, and a copy of any non-conformance closures, if applicable, for review. > > Transfer Audit An audit will then be performed for the upcoming event (renewal or surveillance) in line with your current schedule. > > Issuance of New DEKRA Certificate DEKRA will issue a new certificate with your current expiration date within one to two weeks of the transfer audit. DEKRA Business Assurance 1120 Welsh Rd., Suite 210, North Wales, PA sales.us@dekra.com Current AQS customers receive a special discount on certification services from DEKRA ISO 9001 ISO ISO IATF SEP OHSAS

11 DEKRA's Unique Approach DEKRA is on the leading edge among certificiation bodies. We have one of the highest satisfaction rates in the industry (over 99%); we are one of the only certification bodies to offer no-cost certification transfers; and we are constantly using the newest innovations in the industry to help your business. Below, we feature two of the techniques we use to help get your certification more quickly and easily. Advanced Surveillance and Recertification Procedures (ASRP) Advanced Surveillance and Recertification Procedures is a process applied to certified organizations that have a proven performance track record of maintaining the integrity of their management system. The benefits of applying ASRP favor the organization by providing more effective and efficient audits to the organization and reduce certification fees to the organization. The ASRP program places more dependence on the organization s internal audit and management review processes. This is done by allowing qualifying companies to rely more heavily on internal audits, special targeted surveillance audits, and the use of input from the organization. Not only does ASRP provide benefits for companies, but for consumers as well. The efficiency of the process can lead to quicker effectiveness and more efficient resource allocation over time. In terms of cost reduction for businesses, companies using ASRP will see reduced third-party audits. When reducing the amount of time, visits, and money spent on audits during recertification, companies can allocate resources elsewhere to improve efficiency and effectiveness of their systems. Management systems will see continuous improvement despite the reduced rate of external audits. While relying on internal audits, organizations using ASRP will spend more time doing normal day to day activities rather than experiencing disruptions in their business or management systems. Computer-Assisted Auditing Techniques (CAAT) The traditional certification process has become lengthy, involving many visits from auditors and extensive meetings about perfecting systems to meet industry standards. This process can give both parties a headache from the beginning due to on-site time requirements that don't always fit the way a company or their system is set up. This is what led to the development of CAAT. When a business chooses to get certified using Computer Assisted Auditing Techniques, the Certification Body spends less time on-site and more time relying on remote access through computers. This allows them to catch inefficiencies in processes and management systems earlier on and make adjustments quickly. With older techniques, corrections that were desperately needed were not discovered until the next time an auditor came by to visit. Resource conservation is the main concern for most businesses being audited, but CAAT will also benefit businesses by creating more flexibility in audits and certifications through web and telephone conferencing. By allowing remote access to management systems, businesses can be audited and spend less time in meetings with auditors. CAAT is one of the easiest and most effective ways to be audited without the hassle in today s fast-paced business world. AS9100 AS9120 FSSC ISO ISO TL

12 AQS Solutions 2167 Northdale Boulevard NW, MN PRSRT STD US POSTAGE PAID STEVENS POINT WI PERMIT NO. 272 Winter/Spring 2018 Winter/Spring 2018 New! AS9100:2016 / AS9110:2016 / AS9120:2016 The Path Forward ISO 9001:2015 The Path Forward ISO 9001:2015 / IATF The Path Forward Risk Management Essentials and Implementation Strategies AS9100:2016 / AS9110:2016 / AS9120:2016 Auditor Transition Training ISO 9001:2015 Auditor Transition Training ISO 9001:2015 / IATF Auditor Transition Training (See page 3, 6 & 7) 2167 Northdale Boulevard NW Phone , MN info@aqsperformance.com ISO 9001 ISO ISO ISO ISO ISO/TS ISO IATF OHSAS AS9100 AS9110 FSSC ISO 22301