Retail (England) Latest framework version? Skillsmart Retail UK Ltd. Issued by

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1 Retail (England) Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr02577 Issue date: 07 February 2014 Issued by Skillsmart Retail UK Ltd

2 Retail (England)

3 Framework summary Retail Intermediate Level Apprenticeship in Retail This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 2 include: Pathway 1: Retail Competence qualifications available to this pathway: C1 - Level 2 Certificate in Retail Skills (QCF) Knowledge qualifications available to this pathway: K1 - Level 2 Certificate in Retail Knowledge (QCF) K2 - Level 2 Certificate in Retail Knowledge (Beauty) K3 - Level 2 Diploma in Retail Knowledge (QCF) K4 - Level 2 Certificate in Retail Knowledge (Construction and Electrical Merchanting - Building) Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills Pathway 2: Retail (Specialist) Competence qualifications available to this pathway: C1 - Level 2 Diploma in Retail Skills (QCF) Knowledge qualifications available to this pathway: K1 - Level 2 Certificate in Retail Knowledge (QCF) K2 - Level 2 Certificate in Retail Knowledge (Beauty) QCF K3 - Level 2 Diploma in Retail Knowledge (QCF) K4 - Level 2 Certificate in Retail Knowledge (Construction and Electrical Merchanting - Building) QCF Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills Retail Advanced Level Apprenticeship in Retail

4 This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 3 include: Pathway 1: Sales Professional Competence qualifications available to this pathway: C1 - Level 3 Diploma in Retail Skills (Sales Professional) QCF Knowledge qualifications available to this pathway: K1 - Level 3 Certificate in Retail Knowledge (QCF) K2 - Level 3 Diploma in Retail Knowledge (QCF) K3 - Level 3 Diploma in Retail Knowledge (Garden Retail) QCF Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills Pathway 2: Visual Merchandising Competence qualifications available to this pathway: C1 - Level 3 Diploma in Retail Skills (Visual Merchandising) QCF Knowledge qualifications available to this pathway: K1 - Level 3 Certificate in Retail Knowledge (QCF) K2 - Level 3 Diploma in Retail Knowledge (QCF) K3 - Level 3 Diploma in Retail Knowledge (Garden Retail) QCF Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills Pathway 3: Retail Management Competence qualifications available to this pathway: C1 - Level 3 Diploma in Retail Skills (Management) QCF Knowledge qualifications available to this pathway: K1 - Level 3 Certificate in Retail Knowledge (QCF) K2 - Level 3 Diploma in Retail Knowledge K3 - Level 3 Diploma in Retail Knowledge (Garden Retail) QCF Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills

5 Framework information Information on the Issuing Authority for this framework: Skillsmart Retail UK Ltd The Apprenticeship sector for occupations in retail. Issue number: 10 Framework ID: FR02577 This framework includes: Level 2 Level 3 Date this framework is to be reviewed by: 31/03/2013 This framework is for use in: England Short description The Retail Apprenticeship frameworks at Levels 2 and 3 are designed to provide apprentices with the knowledge, skills and understanding they require to carry out their job role and to support their future progression within the sector. Intermediate Level apprentices will train as Sales Assistants, Customer Service Assistants and Stockroom Assistants as well as more specialist roles such as Beauty Consultants. Advanced Level apprentices will train in senior or specialist retail role e.g. Senior Sales Assistants, Craft Experts, Style Advisers, Visual Merchandise Supervisors, Team Leaders, Department or Store Managers.

6 Contact information Proposer of this framework Skillsmart Retail UK Ltd are now the Standard Setting Body for retail owned by the People 1st Sector Skills Council. Skillsmart Retail used its own employer consultation mechanisms to develop this framework and key employers were involved in the development of this framework for the Retail Sector. Further information on employer support can be found in the Purpose of the framework section. Developer of this framework Name: Organisation: Organisation type: Job title: Cara Taylor Skillsmart Retail UK Ltd Standard Setting Body Apprenticeship Manager Phone: Postal address: Website: Skillsmart Retail UK Ltd Armstrong House 38 Market Square Uxbridge UB8 1LH Issuing Authority's contact details Issued by: Skillsmart Retail UK Ltd Issuer contact name: Tim Buchanan Issuer phone: Issuer

7 Revising a framework Contact details Who is making this revision: Your organisation: Your address: Susan Herd People 1st frameworkreview@people1st.co.uk Why this framework is being revised The framework is being revised to include new icq and LAO level 2 and 3 competence and knowledge retail qualifications. Also to remove the Edexcel Level 2 Certificate in Retail Knowledge (Beauty) qualification 501/1874/2. Job roles are also being updated to include reference to multi-channel retail. Summary of changes made to this framework The addition of new competence and knowledge retail qualifications. The removal of Edexcel Level 2 Certificate in Retail Knowledge (Beauty) qualification 501/1874/2. The following job roles have been updated to include reference to multi-channel retail due to the addition of new qualification units covering this area to the Level 2 Certificate in Retail Skills, Level 3 Certificate in Retail Skills, Level 3 Diploma in Retail Skills, Level 2 Certificate in Retail Knowledge, Level 2 Diploma in Retail Knowledge, Level 3 Certificate in Retail Knowledge and Level 3 Diploma in Retail Knowledge: Sales Assistant Senior Sales Assistant Style Advisor Senior Sales Assistant (Garden Retail) Qualifications removed 501/1874/2 Edexcel Level 2 Certificate in Retail Knowledge (Beauty) Qualifications added

8 601/1875/1 LAO Level 3 Diploma in Retail Skills (Management) (QCF) 601/1874/X LAO Level 2 Certificate in Retail Skills (QCF) 601/1872/6 LAO Level 2 Certificate in Retail Knowledge (QCF) (Pathways 1 & 2) 601/1873/8 LAO Level 3 Certificate in Retail Knowledge (QCF) (Pathways 2 & 3) 601/2000/9 LAO Level 3 Diploma in Retail Skills (Sales Professional) (QCF) 601/1976/7 LAO Level 3 Diploma in Retail Skills (Visual Merchandising) (QCF) 601/1967/6 LAO Level 2 Diploma in Retail Skills (QCF) 601/0351/6 icq Level 3 Diploma in Retail Skills (Sales Professional) (QCF) 601/0434/X icq Level 3 Diploma in Retail Skills (Visual Merchandising) (QCF) 601/1454/X icq Level 3 Certificate in Retail Knowledge (QCF) (Pathways 1, 2 & 3) 601/1726/6 icq Level 3 Diploma in Retail Skills (Management) (QCF) Qualifications that have been extended None

9 Purpose of this framework Summary of the purpose of the framework Defining Apprenticeships An Apprenticeship is a job with an accompanying skills development programme designed by employers in the sector. It allows the apprentice to gain technical knowledge and real practical experience, along with functional and personal skills, required for their immediate job and future career. These are acquired through a mix of learning in the workplace, formal off the job training and the opportunity to practice and embed new skills in a real work context. This broader mix differentiates the Apprenticeship experience from training delivered to meet narrowly focused job needs. All apprentices commencing their Apprenticeship must have an Apprenticeship Agreement between the employer and the apprentice. This can be used to reinforce the understanding of the requirements of the Apprenticeship. On completion of the Apprenticeship the apprentice must be able to undertake the full range of duties, in the range of circumstances appropriate to the job, confidently and competently to the standard set by the industry. Profile of the Retail Industry On average, retail accounts for 10% of the workforce whatever the economic circumstances and, even in this challenging trading environment, it is likely to remain the largest private sector employer for the forseeable future. The sector faces a number of challenges including: recruitment and retention retail experiences a higher than average staff turnover at 17% across the sector and is still considered by some as a job in a shop and not as a career of first choice; there are a number of skills shortages in the sector which include employability and customer handling skills; the current economic climate finds the retail sector battling to sustain their business under intense financial pressure which means that it has to make the best of the resources it has to increase productivity; redundancy on a large scale in the retail sector is very different from mass redundancies

10 in sectors such as manufacturing; when large chains close, the impact on local employment is spread across the whole of the UK; whilst women and those from Black and other minority ethnic groups are well represented in the general workforce, they are less represented at senior and Board level. Although conditions are undoubtedly extremely challenging, the diversity and distributed nature of retail means that it has the potential to emerge from the recession in a stronger position following a period of retrenchment and consolidation. Part of this emergence from recession will come through employers investing in skills, which will ensure that they have the skilled staff they need to take full advantage of the upturn when it comes. Employer support for this Apprenticeship The Retail Apprenticeship and the component qualifications have been developed through consultation with employers and partners in order to ensure that they meet the needs of the retail sector. Many employers, such as Tesco, B&Q, Superdrug, Booths and Sainsbury's, to name but a few, are offering programmes through a 'business-as-usual' model, and a number of other retailers are well on their way to introducing them. These engaged employers represent 16% of the total workforce, or around 490,000 employees, with scope for this number to be dramatically increased. The development of new qualification units focusing on multi-channel retail was supported by the following employers; Debenhams, Superdrug, The Co-Operative Group, Argos, Boots and Laura Ashley. The Retail Apprenticeships are relevant to 1.8 million employees in the retail sector and remains popular with employers with provisional figures for 2011/2012 showing over 30,000 starts for level 2 and 3 s. This trend is anticipated to continue. Specific job roles for apprentices Intermediate level apprentices will train as Sales Assistants, Customer Service Assistants and Stockroom Assistants as well as more specialist roles such as Beauty Consultants. Advanced Level apprentices will train in senior or specialist retail role e.g. Senior Sales Assistants, Craft Experts, Style Advisers, Visual Merchandise Supervisors, Team Leaders, Department or Store Managers. Aims and objectives of this framework (England) The aim of this Apprenticeship is to contribute to meeting the skills shortages in the sector and to promote the sector as a career of choice to the wider community.

11 The objectives are to: provide retailers of all sizes with access to a quality training programme; attract new talent into retail to contribute towards meeting skills shortages; upskill the existing workforce; provide a career path and progression into senior jobs.

12 Entry conditions for this framework This framework does not impose any entry restrictions as retailers employ individuals from all abilities. Employers are looking for applicants who have a keen interest in providing high levels of customer service and can be flexible with their skills. Initial Assessment Training providers and employers will use initial assessment to ensure that applicants have a fair opportunity to demonstrate their ability and to tailor programmes to meet individual needs. This process will identify prior qualifications and experience which may count towards achievement of the framework. Where this is the case, apprentices will be encouraged to undertake new learning at a higher level and develop new skills.

13 ... level 2 Level 2 Title for this framework at level 2 Intermediate Level Apprenticeship in Retail Pathways for this framework at level 2 Pathway 1: Retail Pathway 2: Retail (Specialist)

14 ... level 2... Pathway 1 Level 2, Pathway 1: Retail Description of this pathway Intermediate Level Apprenticeship in Retail. Total minimum credits: 48 credits, representing: Competence: 24 credits; Knowledge: 14 credits; Functional Skills in English and Maths: 10 credits. Entry requirements for this pathway in addition to the framework entry requirements There are no additional requirements other than the general entry conditions.

15 ... level 2... Pathway 1 Job title(s) Sales Assistant Stockroom Assistant Job role(s) Help customers to choose products, deal with customer queries and process payments in a range of retail environments. Help to provide a positive and seamless service and to advise and support customers in the use of web-based facilities available to them in-store. Handling stock and deliveries, receiving, storing, and picking stock for the sales floor

16 ... level 2... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 2 Certificate in Retail Skills (QCF) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points C1a 600/4065/8 City and Guilds N/A C1b 600/3982/6 EDI N/A C1c 600/3838/X OCR N/A C1d 600/3854/8 Edexcel N/A C1e 600/3835/4 ABC Awards N/A C1f 600/3914/0 Skillsfirst Awards N/A C1g 600/3943/7 SQA N/A C1h 600/4164/X NCFE N/A C1i 600/5076/7 VTCT N/A C1j 600/4284/9 HABC N/A C1k 600/6032/3 ICQ N/A C1l 600/7638/0 EAL N/A C1m 601/1874/X LAO N/A

17 ... level 2... Pathway 1 Knowledge qualifications available to this pathway K1 - Level 2 Certificate in Retail Knowledge (QCF) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K1a 500/7352/7 City and Guilds N/A K1b 500/6882/9 EDI N/A K1c 500/6736/9 OCR N/A K1d 500/7363/1 Edexcel N/A K1e 500/7497/0 ABC Awards N/A K1f 500/8174/3 Skillsfirst Awards N/A K1g 500/6943/3 VTCT N/A K1h 600/1375/8 SQA N/A K1i 600/3204/2 ICQ N/A K1j 600/2139/1 NCFE N/A K1k 600/3750/7 HABC N/A K1l 600/2784/8 Open Awards N/A K1m 600/5798/1 NOCN N/A K1n 600/7639/2 EAL N/A K1o 601/1872/6 LAO N/A

18 ... level 2... Pathway 1 Knowledge qualifications available to this pathway (cont.) K2 - Level 2 Certificate in Retail Knowledge (Beauty) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K2a 600/0647/X VTCT N/A K2b 600/4820/7 City and Guilds N/A K3 - Level 2 Diploma in Retail Knowledge (QCF) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K3a 500/7362/X Edexcel N/A K3b 600/1618/8 SQA N/A K3c 600/5799/3 NOCN N/A K4 - Level 2 Certificate in Retail Knowledge (Construction and Electrical Merchanting - Building) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K4a 500/7533/0 City and Guilds N/A

19 ... level 2... Pathway 1 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications All job roles in this pathway will undertake the Level 2 Certificate in Retail Skills competency qualification. Sales Assistant and Stockroom Assistant: Level 2 Certificate in Retail Knowledge; or Level 2 Diploma in Retail Knowledge which is aimed at those who are working in a more specialised role selling specific products. Employers will select the relevant optional units for both competence and knowledge to reflect the role of Sales Assistant or Stockroom Assistant. Apprentices do not have to select the same Awarding Organisation for both the competence and knowledge qualifications.

20 ... level 2... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit s. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit Functional Skills qualification in English 1 5 GCSE qualification in English (with enhanced functional content) E 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

21 ... level 2... Pathway 1 Mathematics Minimum level or grade Credit Functional Skills qualification in Mathematics 1 5 GCSE qualification (with enhanced functional content) in Mathematics E 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) Many outlets do not require employees to use traditional ICT packages and use their own bespoke computer programmes which are specific to that organisation. Therefore ICT is not an essential part of the job role for this pathway. Progression routes into and from this pathway Progression routes into the Intermediate Level Apprenticeship in Retail Examples of progression routes into this pathway include:

22 ... level 2... Pathway 1 Work experience or experience of working in retail or customer service; Entry to employment programmes, such as 'Retail Works'; Level 1 Retail Skills award/certificate; Level 1 Retail Knowledge award/certificate; Level 1 Diploma in Retail Business or Retail Skills; GCSEs in English and Maths. Apprentices will undergo an initial assessment to identify prior learning and experience which may count towards the achievement of this Apprenticeship. Progression from the Intermediate Level Apprenticeship in Retail Jobs: on completion of this Apprenticeship, apprentices will be competent to works as a Sales Assistant or Stock Room Assistant; following further training and development, apprentices may wish to progress into level 3 jobs such as senior sales assistant or Team Supervisor; apprentices may wish to move into specialist roles such as warehousing or cash office administration; the apprentice may wish to have a period of consolidation within their current role and further develop additional retail skills, either at the same level or at a higher level. Advanced level Apprenticeships: Advanced Level Apprenticeship in Retail; Further Education: Level 3 Certificate in Retail Knowledge; Level 3 Diploma in Retail Knowledge. For information about careers in retail visit:

23 ... level 2... Pathway 1 Employee rights and responsibilities ERR Delivery The nine outcomes for Employee Rights and Responsibilities are embedded in the mandatory units of the knowledge-based qualifications in this pathway. ERR is, therefore, delivered and assessed as part of these qualifications. The apprentice's induction is an important way of meeting some of the ERR requirements and apprentices must cover health and safety at the beginning of the Apprenticeship. Recording Providers must ensure that apprentices use an awarding organisation portfolio of evidence to record where and how they have learned about ERR. Evidence of ERR The ERR unit is contained within the knowledge qualification for all pathways, therefore, evidence for this will be the certificate for this qualification. The knowledge certificate must be submitted to Skillsmart Retail UK when applying for an Apprenticeship completion certificate, along with a signed declaration form. From 19th December 2013, providers should upload Version 3 of the ACE Apprenticeship Declaration and Authorisation form as part of the certification process. This can be downloaded directly from ACE: s-documentation

24 ... level 2... Pathway 2 Level 2, Pathway 2: Retail (Specialist) Description of this pathway Level 2 Retail Intermediate Apprenticeship (Specialist) Total minimum credits: 61 credits representing: Competence: 37 credits Knowledge: 14 credits Functional Skills in English and maths: 10 credits Entry requirements for this pathway in addition to the framework entry requirements There are no additional requirements other than the general entry conditions.

25 ... level 2... Pathway 2 Job title(s) Beauty Consultant Visual Merchandiser Fresh food Counter Assistant Sales Assistant (Builders Merchant) Job role(s) Performs the role of the Sales Assistant but also deals with specific products providing expert advice and guidance to customers Making displays in-store and and in store windows Prepares merchandise for customers by cutting and weighing or by maintaining the freshness and appearance of the merchandise on display Performs the role of the Sales Assistant but also deals with specific products providing expert advice and guidance to customers

26 ... level 2... Pathway 2 Qualifications Competence qualifications available to this pathway C1 - Level 2 Diploma in Retail Skills (QCF) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points C1a 600/3960/7 City and Guilds N/A C1b 600/3983/8 EDI N/A C1c 600/3839/1 OCR N/A C1d 600/3867/6 Edexcel N/A C1e 600/3836/6 ABC Awards N/A C1f 600/3916/4 Skillsfirst Awards N/A C1g 600/3990/5 SQA N/A C1h 600/4278/3 NCFE N/A C1i 600/5075/5 VTCT N/A C1j 600/4318/0 HABC N/A C1k 600/7637/9 EAL N/A C1l 601/1967/6 LAO N/A

27 ... level 2... Pathway 2 Knowledge qualifications available to this pathway K1 - Level 2 Certificate in Retail Knowledge (QCF) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K1a 500/7352/7 City and Guilds N/A K1b 500/6882/9 EDI N/A K1c 500/6736/9 OCR N/A K1d 500/7363/1 Edexcel N/A K1e 500/7497/0 ABC Awards N/A K1f 500/8174/3 Skillsfirst Awards N/A K1g 500/6943/3 VTCT N/A K1h 600/1375/8 SQA N/A K1i 600/3204/2 ICQ N/A K1j 600/2139/1 NCFE N/A K1k 600/3750/7 HABC N/A K1l 600/2784/8 Open Awards N/A K1m 600/5798/1 NOCN N/A K1n 600/7639/2 EAL N/A K1o 601/1872/6 LAO N/A

28 ... level 2... Pathway 2 Knowledge qualifications available to this pathway (cont.) K2 - Level 2 Certificate in Retail Knowledge (Beauty) QCF No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K2a 600/0647/X VTCT N/A K2b 600/4820/7 City and Guilds N/A K3 - Level 2 Diploma in Retail Knowledge (QCF) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K3a 500/7362/X Edexcel N/A K3b 600/1618/8 SQA N/A K3c 600/5799/3 NOCN N/A K4 - Level 2 Certificate in Retail Knowledge (Construction and Electrical Merchanting - Building) QCF No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K4a 500/7533/0 City and Guilds N/A

29 ... level 2... Pathway 2 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications Beauty Consultant: Level 2 Diploma in Retail Skills; Level 2 Certificate in Retail Knowledge (Beauty). Fresh Food Counter Assistant: Level 2 Diploma in Retail Skills; Level 2 Certificate in Retail Knowledge (food counter optional units); or Level 2 Diploma in Retail Knowledge for those who require a greater breadth of knowledge across the retail business. Employers have the flexibility to select additional units depending on the job role. Visual Merchandiser Level 2 Diploma in Retail Skills; Level 2 Certificate in Retail Knowledge (visual merchandising optional units); or Level 2 Diploma in Retail Knowledge for those who require a greater breadth of knowledge across the retail business. Employers have the flexibility to select additional units depending on the job role. Sales Assistant (Builders Merchant) Level 2 Diploma in Retail Skills; Level 2 Certificate in Retail Knowledge (Construction and Electrical Merchanting - Building) Apprentices do not have to select the same Awarding Organisation for both the competence and knowledge qualifications.

30 ... level 2... Pathway 2 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit s. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit Functional Skills qualification in English 1 5 GCSE qualification in English (with enhanced functional content) E 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

31 ... level 2... Pathway 2 Mathematics Minimum level or grade Credit Functional Skills qualification in Mathematics 1 5 GCSE qualification (with enhanced functional content) in Mathematics E 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) Many outlets do not require employees to use traditional ICT packages and use their own bespoke computer programmes which are specific to that organisation. Therefore ICT is not an essential part of the job role for this pathway. Progression routes into and from this pathway Progression routes into the Intermediate Level Apprenticeship in Retail Specialist Examples of progression routes into this pathway include:

32 ... level 2... Pathway 2 work experience or experience of working in retail or customer service; Completion of a nationally accredited qualification at Level 1 in retail or other suitable subject area eg Level 1 Retail Skills; Retail Knowledge; Entry to employment programmes, such as 'Retail Works'; GCSE English and Maths; Completion of a Level 1 Diploma in Retail Business, or other related Diploma. Apprentices will undergo an initial assessment to identify prior learning and experience which may count towards the achievement of this Apprenticeship. Progression routes from the Intermediate Level Apprenticeship in Retail Specialist Jobs: on completion of this Apprenticeship, apprentices will be competent to work as a Beauty Consultant, Fresh Food Counter Assistant, Sales Assistant in a Builder's Merchants or a Visual Merchandiser; following further training and development, apprentices may wish to further develop additional retail skills, either at the same level or at a higher level to progress into senior and management roles such as Branch Supervisor or Manager; alternatively apprentices could progress into a different role at the same level, for example within warehousing, cash office administration; with or without the acquisition of formal qualifications Advanced Level Apprenticeships: Advanced level Apprenticeship in Retail. Further Education: Level 3 Certificate in Retail Knowledge; Level 3 Diploma in Retail Knowledge. For further information about careers in Retail visit:

33 ... level 2... Pathway 2 Employee rights and responsibilities ERR Delivery The nine outcomes for Employee Rights and Responsibilities are embedded in the mandatory units of the knowledge-based qualifications in this pathway. ERR is, therefore, delivered and assessed as part of these qualifications. The apprentice's induction is an important way of meeting some of the ERR requirements and apprentices must cover health and safety at the beginning of the Apprenticeship. Recording Providers must ensure that apprentices use an awarding organisation portfolio of evidence to record where and how they have learned about ERR. Evidence of ERR The ERR unit is contained within the knowledge qualification for all pathways, therefore, evidence for this will be the certificate for this qualification. The knowledge certificate must be submitted to Skillsmart Retail UK when applying for an Apprenticeship completion certificate, together with a signed declaration form. From 19th December 2013, providers should upload Version 3 of the ACE Apprenticeship Declaration and Authorisation form as part of the certification process. This can be downloaded directly from ACE: s-documentation

34 ... level 3 Level 3 Title for this framework at level 3 Advanced Level Apprenticeship in Retail Pathways for this framework at level 3 Pathway 1: Sales Professional Pathway 2: Visual Merchandising Pathway 3: Retail Management

35 ... level 3... Pathway 1 Level 3, Pathway 1: Sales Professional Description of this pathway Advanced Level Apprenticeship in Retail (Sales Professional) Total minimum credits: 69 credits representing: Competence: 43 credits; Knowledge: 16 credits; Functional Skills in English and maths: 10 credits. Entry requirements for this pathway in addition to the framework entry requirements There are no specific minimum entry requirements for this pathway.

36 ... level 3... Pathway 1 Job title(s) Senior Sales Assistant Craft Expert (e.g. Bakery) Style Advisor (Personal Shoppers, Retail Consultant, Stylist) Senior Sales Assistant (Garden Retail) Job role(s) Help customers to choose products, deal with customer queries and process payments in a range of retail environments. Coach Sales Assistants, involved in merchandising their sales area. Help to provide a seamless service and to advise and support customers in the use of web-based facilities in-store Responsible for running the counter, coaching assistants, merchandising, preparing products and serving customers. Works on a one-to one basis with individual customers, within particular specialist areas. Where the organisation offers multi-channel retailing, the Style Advisor will advise and support customers in the use of web-based facilities available to them in-store. Help customers to choose products, deal with customer queries and process payments in a range of retail environments. Coach Sales Assistants, involved in merchandising their sales area. Help to provide a seamless service, advise and support customers in the use of web-based facilities in-store

37 ... level 3... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 3 Diploma in Retail Skills (Sales Professional) QCF No. Ref no. Awarding organisation Credit Guided learning hours UCAS points C1a 600/4063/4 City and Guilds N/A C1b 600/4107/9 EDI N/A C1c 600/3843/3 OCR N/A C1d 600/3924/3 Edexcel N/A C1e 600/4108/0 ABC Awards N/A C1f 600/3874/3 Skillsfirst Awards N/A C1g 600/3989/9 SQA N/A C1h 600/4276/X NCFE N/A C1i 600/4298/9 HABC N/A C1j 600/7633/1 EAL N/A C1k 601/2000/9 LAO N/A C1l 601/0351/6 icq N/A

38 ... level 3... Pathway 1 Knowledge qualifications available to this pathway K1 - Level 3 Certificate in Retail Knowledge (QCF) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K1a 500/7350/3 City and Guilds N/A K1b 500/6883/0 EDI N/A K1c 500/6737/0 OCR N/A K1d 500/7312/6 Edexcel N/A K1e 500/7442/8 ABC Awards N/A K1f 500/8085/4 Skillsfirst Awards N/A K1g 600/1550/0 SQA N/A K1h 600/2140/8 NCFE N/A K1i 600/3752/0 HABC N/A K1j 600/5743/9 NOCN N/A K1k 600/7636/7 EAL N/A K1l 601/1454/X icq N/A K1m 601/1873/8 LAO N/A

39 ... level 3... Pathway 1 Knowledge qualifications available to this pathway (cont.) K2 - Level 3 Diploma in Retail Knowledge (QCF) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K2a 500/7313/8 Edexcel N/A K2b 600/1551/2 SQA N/A K2c 600/5744/0 NOCN N/A K3 - Level 3 Diploma in Retail Knowledge (Garden Retail) QCF No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K3a 500/6674/2 Lantra Awards N/A

40 ... level 3... Pathway 1 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications Senior Sales Assistant, Craft Expert and Style Adviser: Level 3 Diploma in Retail Skills (Sales Professional); Level 3 Certificate in Retail Knowledge - optional units will be selected to match the job role). Senior Sales Assistant (Garden Retail): Level 3 Diploma in Retail Skills (Sales Professional); Level 3 Diploma in Retail Knowledge (Garden Retail). Apprentices do not have to select the same Awarding Organisation for both the competence and knowledge qualifications.

41 ... level 3... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit s. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit Functional Skills qualification in English 2 5 GCSE qualification in English (with enhanced functional content) C 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

42 ... level 3... Pathway 1 Mathematics Minimum level or grade Credit Functional Skills qualification in Mathematics 2 5 GCSE qualification (with enhanced functional content) in Mathematics C 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) Many outlets do not require employees to use traditional ICT packages and use their own bespoke computer programmes which are specific to that organisation. Therefore ICT is not an essential part of the job role for this pathway. Progression routes into and from this pathway Progression into the Advanced Level Apprenticeship in Retail (Sales Professional) Examples of progression routes into this pathway include:

43 ... level 3... Pathway 1 experience of working in retail or customer service at level 2 Intermediate Level Apprenticeship in Retail; GCSEs Apprentices will undergo an initial assessment to identify prior learning and experience which may count towards the achievement of this Apprenticeship. Progression from the Advanced Level Apprenticeship in Retail (Sales Professional) Jobs: on completion of this Apprenticeship, apprentices will be competent to work as a Senior Sales Assistant, Craft Expert or Style Adviser; following futher training and development, apprentices may progress to more senior positions such as Team or Branch Manager or specialist areas such as learning and development or warehousing. Further and Higher Education: Higher level retail qualifications in buying and merchandising, visual merchandising or generic qualifications in management; Foundation degrees in Retailing (other retail titles available), including a technology assisted version of the programme; BA Honours degree in Retail. For further information about careers in retail visit: UCAS points for this pathway: N/A

44 ... level 3... Pathway 1 Employee rights and responsibilities ERR Delivery The nine outcomes for Employee Rights and Responsibilities are embedded in the mandatory units of the knowledge-based qualifications in this pathway. ERR is, therefore, delivered and assessed as part of these qualifications. The apprentice's induction is an important way of meeting some of the ERR requirements and apprentices must cover health and safety at the beginning of the Apprenticeship. Recording Providers must ensure that apprentices use an awarding organisation portfolio of evidence to record where and how they have learned about ERR. Evidence of ERR The ERR unit is contained within the knowledge qualification for all pathways, therefore, evidence for this will be the certificate for this qualification. The knowledge certificate must be submitted to Skillsmart Retail UK when applying for an Apprenticeship completion certificate, together with a signed declaration form. From 19th December 2013, providers should upload Version 3 of the ACE Apprenticeship Declaration and Authorisation form as part of the certification process. This can be downloaded directly from ACE: s-documentation

45 ... level 3... Pathway 2 Level 3, Pathway 2: Visual Merchandising Description of this pathway Advanced Level Apprenticeship in Retail (Visual Merchandising) Total minimum credits: 79 credits representing: Competence: 53 credits; Knowledge: 16 credits; Functional Skills in English and maths: 10 credits. Entry requirements for this pathway in addition to the framework entry requirements There are no specific minimum entry requirements for this pathway.

46 ... level 3... Pathway 2 Job title(s) Visual Merchandising Supervisor Visual Merchandising Supervisor (Garden retail) Job role(s) Interprets the design briefs and makes and/or sets out the displays in-store and in store windows. Supervises Visual Merchandisers. Interprets the design briefs and makes and/or sets out garden retail displays. Supervises Visual Merchandisers

47 ... level 3... Pathway 2 Qualifications Competence qualifications available to this pathway C1 - Level 3 Diploma in Retail Skills (Visual Merchandising) QCF No. Ref no. Awarding organisation Credit Guided learning hours UCAS points C1a 600/4062/2 City and Guilds N/A C1b 600/4103/1 EDI N/A C1c 600/3842/1 OCR N/A C1d 600/3985/1 Edexcel N/A C1e 600/4093/2 ABC Awards N/A C1f 600/3965/6 Skillsfirst Awards N/A C1g 600/3988/7 SQA N/A C1h 600/4273/4 NCFE N/A C1i 600/4317/9 HABC N/A C1j 601/1976/7 LAO N/A C1k 601/0434/X icq N/A

48 ... level 3... Pathway 2 Knowledge qualifications available to this pathway K1 - Level 3 Certificate in Retail Knowledge (QCF) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K1a 500/7350/3 City and Guilds N/A K1b 500/6883/0 EDI N/A K1c 500/6737/0 OCR N/A K1d 500/7312/6 Edexcel N/A K1e 500/8085/4 Skillsfirst Awards N/A K1f 500/7442/8 ABC Awards N/A K1g 600/1550/0 SQA N/A K1h 600/2140/8 NCFE N/A K1i 600/3752/0 HABC N/A K1j 600/5743/9 NOCN N/A K1k 600/7636/7 EAL N/A K1l 601/1454/X icq N/A K1m 601/1873/8 LAO N/A

49 ... level 3... Pathway 2 Knowledge qualifications available to this pathway (cont.) K2 - Level 3 Diploma in Retail Knowledge (QCF) No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K2a 500/7313/8 Edexcel N/A K2b 600/1551/2 SQA N/A K2c 600/5744/0 NOCN N/A K3 - Level 3 Diploma in Retail Knowledge (Garden Retail) QCF No. Ref no. Awarding organisation Credit Guided learning hours UCAS points K3a 500/6674/2 Lantra Awards N/A

50 ... level 3... Pathway 2 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications Visual Merchandising Supervisor: Level 3 Diploma in Retail Skills (Visual Merchandising); Level 3 Certificate in Retail Knowledge; or Level 3 Diploma in Retail Knowledge for those who require a greater breadth of knowledge across the retail business. Employers have the flexibility to select additional units depending on the job role. Visual Merchandising Supervisor (Garden Retail): Level 3 Diploma in Retail Skills (Visual Merchandising); Level 3 Diploma in Retail Knowledge (Garden Retail). Apprentices do not have to select the same Awarding Organisation for both the competence and knowledge qualifications.

51 ... level 3... Pathway 2 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit s. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit Functional Skills qualification in English 2 5 GCSE qualification in English (with enhanced functional content) C 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

52 ... level 3... Pathway 2 Mathematics Minimum level or grade Credit Functional Skills qualification in Mathematics 2 5 GCSE qualification (with enhanced functional content) in Mathematics C 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) Many outlets do not require employees to use traditional ICT packages and use their own bespoke computer programmes which are specific to that organisation. Therefore ICT is not an essential part of the job role for this pathway. Progression routes into and from this pathway Progression into the Advanced Level Apprenticeship in Retail (Visual Merchandising) Examples of progression routes into this pathway include:

53 ... level 3... Pathway 2 experience of working in retail or customer service at level 2 Intermediate Level Apprenticeship in Retail; GCSEs Apprentices will undergo an initial assessment to identify prior learning and experience which may count towards the achievement of this Apprenticeship. Progression from the Advanced Level Apprenticeship in Retail (Visual Merchandising) Jobs: on completion of this Apprenticeship, apprentices will be competent to work as a Visual Merchandising Supervisor; following further training and development, apprentices may progress to senior, managerial roles. apprentices may also wish to progress to more specialist areas such as learning and development or warehousing. Further or Higher Education: Higher level retail qualifications in buying and merchandising, visual merchandising or generic qualifications in management; Foundation degrees in Retailing (other retail titles available), including a technology assisted programme; BA Honours degree in Retail. For further information about careers in Retail visit: UCAS points for this pathway: N/A

54 ... level 3... Pathway 2 Employee rights and responsibilities ERR Delivery The nine outcomes for Employee Rights and Responsibilities are embedded in the mandatory units of the knowledge-based qualifications in this pathway. ERR is, therefore, delivered and assessed as part of these qualifications. The apprentice's induction is an important way of meeting some of the ERR requirements and apprentices must cover health and safety at the beginning of the Apprenticeship. Recording Providers must ensure that apprentices use an awarding organisation portfolio of evidence to record where and how they have learned about ERR. Evidence of ERR The ERR unit is contained within the knowledge qualification for all pathways, therefore, evidence for this will be the certificate for this qualification. The knowledge certificate must be submitted to Skillsmart Retail UK when applying for an Apprenticeship completion certificate, together with a signed declaration form. From 19th December 2013, providers should upload Version 3 of the ACE Apprenticeship Declaration and Authorisation form as part of the certification process. This can be downloaded directly from ACE: s-documentation