HP EDP and Process Tools Support Power Support for Questions on HP Managed Print Services Process & Pricing Tools
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1 HP EDP and Process Tools Support Power Support for Questions on HP Managed Print Services Process & Pricing Tools Scope All HP EMEA Channel partners During Presales phase (e.g. RFP, POC) 1 2 Technical Support on Express Decision Portal Assistance on HP JAM and HP Managed Devices mskus (in Postsales phase also) Languages : English, German, Italian, Spanish HP ChaMPS Portal support Users Access, HP Hardware upload (Contracts and Supplies), SCRP ID requests, Reporting and Top Up discount process Language : English 3 HP Device Connect HP DC installations E2E follow up - support only Language : English support.edp.emea@hp.com OPS_Portal.Support@hp.com dca.hit@hp.com 1 phone International Toll Free Number: see next slide Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. support only support only
2 HP Value Printing Infocenter Efficiently Call-to-Solve Our Partners Technical Questions Scope All HP EMEA Channel partners During Presales phase (e.g. RFP, POC) Technical Assistance Partners Labs help Languages : English, German, Italian, Spanish 1 Hardware Ecosystem On Hardware : MFPs, Value Printers & Scanners On Printer Management Software (e.g. HP Web JetAdmin, Universal Print Driver) 2 Solutions HP JetAdvantage Solutions (e.g. Access Control ) Fleet Management Tools (e.g. Smart Device Services) 3rd parties solutions (compatibility) questions NFR Software Licenses 2 Contact value.printing.presales@hp.com* Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. International Toll Free Number: see next slide
3 HP Value Printing Infocenter You are telling us that your presales experience is great! Computer Center Feldbach / Germany: Thank you very much for your Feedback and Help Would You recommend Infocenter services?* No 8% Openland / Portugal: As usual a big help to my job Rogers Capital / Mauritius: I'm really satisfied with the current support. Are You Satisfied about our answers quality?* No 10% Yes 92% JetService Solutions / Austria: Thanks a lot for your quick response, lightning speed in fact GOP Iberia/ Spain: Until this moment, all the questions has been very well answered! Yes 90% Kupari Data Ltd / Finland:..with your good guidelines I will be able to make changes to the contracts ending day as well. Serca/ France: Thanks a lot for the fast answers *Survey made as of Oct 2017, on 270 partners having called infocenter at least once over last 12 months Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
4 EMEA InfoCenter Printing Technical Presales Support Assistance Selling HP Printers and Printing Solutions Contact Information Mo-Fr CET (during Holidays as communicated) (For technical Support on Printing Solutions, Services and Value Products) (For mskus Postsales, cmps JAM, EDP Support) (For HP ChaMPS Portal support only) (For HP pmps JAM support only) NEW Local Toll Free Numbers for your Country: *TOLL-FREE Number. Please be aware the Hotline cannot be reached from IP phones. We recommend to use mobile or traditional land lines telephones for all other countries Austria Belgium Czech Republic Denmark Estonia Finland France Germany Hungary Ireland Israel Israel Italy Lithuania Luxembourg Netherlands Norway Poland Portugal Slovakia Slovenia South Africa Spain Sweden Switzerland United Kingdom Saudi Arabia Saudi Arabia UAE
5 EMEA Infocenter Printing December 2017 Coverage Plan Printing Technical Presales mskus Postsales, cmps JAM, EDP Support HP ChaMPS Portal support HP pmps E2E DC Installations follow up 25-Dec Closed Closed Closed Support in English only 26-Dec Closed Closed Closed Support in English only 27-Dec Support in English only Support in English only Support in English only Support in English only 28-Dec Support in English only Support in English only Support in English only Regular support 29-Dec Support in English only Support in English only Support in English only Regular support 01-Jan Closed Closed Closed Closed Jan Regular support Regular support Regular support Regular support
6 HP Channel Print Tools Support Service Coverage on German and Spanish Bank Holidays FY18 (EDP, JAM, mskus) Fr, March 30th Good Friday No Coverage Mo, April 2nd Easter Monday No Coverage Tu, May 1st Early May No Coverage Th, May 10th Ascension Day Mo, May 21st White Monday Th, May 31st Corpus Christi Day We, Oct 3rd Day of German Reunification (ChaMPS Support) No support on any of the above days (Device Connect Support) No Coverage at 1st of May 2018
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