Proposal Offered by Epyon Technologies, Inc. to Provide IT Services for Florida Clerk of Court Operations Corporation

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Bennett Hunt
6 years ago
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Prepared by: John Dew, Executive Director Charles H. Musgrove, Jr.

1 Proposal Offered by Epyon Technologies, Inc. to Provide IT Services for Florida Clerk of Court Operations Corporation Prepared for: Prepared by: John Dew, Executive Director Charles H. Musgrove, Jr. / President and Stockholder Epyon Technologies, Inc Thomasville Rd Tallahassee, FL cmusgrove@epyon-tech.com x 101 Date submitted: November 23, 2015

2 Proposal Summary Epyon Technologies would like to continue to provide Florida Clerks of Court Operations Corporation (FLCCOC) with information technology services. Epyon provides technical assistance, network support, technical training and programming services for numerous commercial, non-profit and quasi-governmental organizations in the North Florida area. FLCCOC would continue to be a key client of Epyon if we are selected as the recipient of this contract. Epyon has a highly trained staff with over 40 years of combined experience to keep your network, computers and applications running efficiently and effectively. Our size and organizational structure allows us to offer un-rivaled response times and personalized service to suit your needs. Our goal: Provide business process and technology solutions that are cost effective, practical and add real value. Offer consulting, hardware and software products at competitive prices coupled with support contracts and training options designed to meet your organization s needs. Evaluate your systems and processes to ensure that we deliver the right services in the format that suits your organization and employees preferences. Inform you of practical technology solutions that make every day work more efficient. Strive to be on the leading edge of technological knowledge by maintaining a staff of motivated, experienced, and highly trained employees working together collaboratively. Committed to building and maintaining long term client relationships based upon service excellence and real solutions. Be on-call during normal business hours and have same-day response to service requests and 2 hour response for mission critical hardware/software issues and 4 hour response for non-mission critical issues. 24x7x365 on call emergency response if / when required With Epyon Technologies you will have a full staff of certified, trained and experienced network and desktop support personnel. Your team will consist of friendly user oriented technicians. Matthew Summers Network Consultant / Security Cris Clements Network / Desktop and applications support Jillian Mansberger Desktop applications support / infrastructure support Alex Pizarro Network / Desktop and applications support Paula Musgrove Overall support resource for technical, admin and project management Page 1

3 Scope a. Technical Assistance: Provide troubleshooting, repair or replacement of laptops, desktops, tablets and printers including software, drivers, operating systems and applications. It includes the integration of tablets, smart phones, and mobile applications. b. Network Support: Provide network support for routers, hubs, switches, VPN, as well as server support, Active directory and other network support technologies. c. Training: Provide training for any currently installed technology and applications that are required by the organization. Provide advanced testing of new hardware, applications or processes based upon new / future technology purchases. d. Programming and Other Services: Provide directly the programming and other services required or as needed. Fee Schedule and Rates Epyon will research and acquire the necessary hardware or software for the repair, upgrade or replacement of your technology infrastructure. Items may be purchased directly on FLCCOC state contracts or Epyon can procure the item on an as needed basis for emergency repairs. Epyon does not practice billing for what is considered idle time. If our techs are not engaged in technological troubleshooting as appropriate to the issue, there is no charge for time spent waiting (for instance, installation of software waiting for programs to install idle time). Epyon will also not bill time spent off site completing research in response to an IT issue. Epyon services for help desk support are charged in five minute increments with a minimum of 15 minutes. On site services are billed to the nearest 15 minutes with a 30 minute minimum. Epyon does not have a service call fee or charge for travel time. All onsite and offsite services will have a fixed hourly rate of $ These services include: Help desk support Remote access services for hardware and software applications Support for desktop and network printer / copiers Server Administration File and server backup support Support for network connectivity Hardware and software procurement This rate is inclusive for tablets and smart phones. Page 2

4 Company Profile - Experience Epyon Technologies, Inc. ( Epyon ) was incorporated in Prior to the formation of Epyon, the founding shareholders of Epyon provided network support services and custom software development through another entity. As the client load and sophistication of the work developed, the founders separated the technology services from the former entity and formed Epyon Technologies, Inc. Epyon currently maintains networks that vary in size and complexity from a single office with two computers to large organizations with multiple satellite offices in multiple states. Our clients use and depend on technology to operate their businesses, so we understand the importance of mission critical technology and we have the professional experience and credentials to serve FLCCOC. With Epyon you will receive: Fully trained and experienced professionals that are very familiar with FLCCOC network and systems A team that use the latest technology for maximum communication and fast response Prompt and friendly help desk support with an industry standard ticketing system that can be accessed by clients Experience in all versions of Windows, Linux and Macintosh Dell Gold Partner Microsoft Certified and Microsoft Partner A service provider that has a relationship with multiple local and national vendors to provide needed components as quickly as possible References: CULPEPPER CONSTRUCTION COMPANY Crystal Cutrell / Financial Manager PAUL CONSULTING GROUP Ryan Brooks / Vice President of Development KAISERKANE, INC Melissa Oglesby / President SHAFFIELD BUILDING SPECIALTIES Mary Davis / Office Manager Each reference represents a medium to large multi user network, consisting of multiple servers and workstations. Management services include: PC / Mac installations Support of existing hardware and software, as well as, the installation of new software and hardware configurations Management of all recovery and backup systems, including Veeam Management of external and internal hosting, which includes Office 365, Microsoft Exchange, Google Mail, etc. Page 3

6 Appendix A ALEX PIZARRO Alex has nearly 10 years of experience in enterprise helpdesk support, network security administration and providing user support as an independent contractor. Alex is our newest addition and is currently working on the new servers at Epyon. Outside of work, Alex loves to spend time with his family, work on cars and further his IT knowledge by working with computers in his spare time and discovering new software tools and techniques. AS Degree in Electronics and Computer Technology 2004 DeVry University Windows Server( r2 ) Active Directory, Windows 7-10, Apple Mac OSX, ios, Ubuntu, Symantec Endpoint Protection, Avast, Symantec System Recovery 2013, Acronis TrueImage, Windows Backup, Office 2010-Office 365, Cisco Call Manager, Fortinet Call Manager, Cisco VPN, OpenVPN, Data recovery, Network troubleshooting and analysis, LogMeIn, GoToMyPC, TeamViewer. CRISTIAN CLEMENTS Cristian originally started off in property management and marketing before moving into the Information Technology field. He has 10+ years providing IT support, network support, web design, and marketing to companies as an employee and as an independent IT consultant. Cris is our most outgoing technician and enjoys the marketing aspect of the business in addition to the technical side. Outside of work, Cris loves to play video games and travel. BS Degree in Political Science BA Degree in History 2008 Florida State University HTML/CSS proficient, Graphic Design, Web Development, Software & Hardware Installation, Network Administration, IT Management, Multi-OS Platform Operations including Windows Server (2003/2008-R2), System Administration, IT Documentation, Web Design, Web Content Management, Adobe Photoshop, IT Project Management, Adobe Dreamweaver, IT Helpdesk, Computer Networking, Microsoft Exchange Server (2010) Experience, Office365 setup and management, Active Directory (including Group Policies and Permissions) Experience, Troubleshooting, Technical Support, Metrics, PC Repair and Construction, Remote Desktop Management Experience including: gotomypc.com, join.me, logmein.com, Remote Desktop, and Bomgar, experience with Zendesk ticketing system. JILLIAN MANSBERGER Jillian has 10+ years providing support to end users from training, to helpdesk support and on-site technical support. Her strong organizational and interpersonal skills help Jillian while onsite and keeping things going at the office. Outside of work, Jillian loves to travel. AS Degree in Networking Systems Technology 2015 Tallahassee Community College GPA: 4.0

7 Appendix A Certifications: VMware Certified Professional 5 - Data Center Virtualization C-tech Certified Network Cabling Specialist IC3 Internet and Computing Core Certification Windows Server SBS r2, Windows 7, 8, 8.1, Active Directory, Microsoft Exchange, Microsoft 360 suite, ESXI VMware, Vcenter, OpenVPN, Aventail, Bluezone, Hardware and software installations and configuration, Network installation and management, Network Connectivity, Cable termination and management, Switch and router configuration. MATT SUMMERS Matt has nearly 10 years of experience from on-site software and hardware installations, to custom engineering programs to network and system administration. Matt is your typical computer nerd that was self-taught and built networks at home for fun. His passions lie in network security. Matt is our lead technician for server, network and security. Outside of work, Matt loves to travel. AS Degree in Computer Information Technologies 2016 Valencia Community College GPA 3.56 Electrical Apprenticeship Program 2005 Academy of Construction Apprenticeship Windows Server ( r2) Domain admin, Active Directory, Schema admin, IIS admin, MS SQL, Linux Server Bash, Installation, Securing, Apache, Nagios, WebMin, Encryption, Networking LAN/WLAN, terminations, planning, switch configuration, VLAN, SNMP, Application Admin ESXI VMware, Vcenter, Veeam, Timberline, Crystal Server, ProSeries, OpenVPN, Security Testing Metasploit, WEP/WPA testing, Packet sniffing, Port sniffing, NMap, Social Engineering PAULA MUSGROVE Paula has 30+ years of programming, consulting and project management. Paula started her IT career traveling the US installing, training and consulting on 4G programming software for Unisys mainframes. Paula is one of the founding owners of Epyon and is active in the oversite of service delivery, operations of the business and she helps ensure quality control. Masters of Business Administration 1987 Florida State University BS Degree in Computer Science BS Degree in Finance 1986 Northern Illinois University

Leslie W. Hicks! 221 Pasture Lane! Winchester, VA 22602! (540) (540) !

Leslie W. Hicks! 221 Pasture Lane! Winchester, VA 22602! (540) (540) ! Leslie W. Hicks 221 Pasture Lane Winchester, VA 22602 (540)-667-8404 (540)-336-8863 OBJECTIVE To continue a career in Information Technology that will allow me to use my experience, and expand on my professional