DOUGLAS JAFARY QUALIFIER
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1 QUALIFIER SKILLS Hardware DOUGLAS JAFARY Seeking work in Information Technology or any areas relating to IT. Administrative technical positions are of interest as well. Desktop/laptop: troubleshooting/installation of all components Smartroom equipment (Crestron/Crown switches, Smart Boards) Monitor, scanner, fax, projector, AV equipment WYSE PCoIP clients Printer break/fix (laser, inkjet/plotter, solid-ink): rollers, gears, lubrication, fusers, belts, printheads, formatters, RAM Video game consoles Operating Systems Windows 10/8/7/Vista/XP: NT prompt, Registry Linux (bash shell scripting): Red Hat Fedora, Knoppix, Ubuntu Apple familiarity: Pre-Mac to OS X System Services/Utilities and Application Software Active Directory: adding users, setting/resetting passwords, unlocking accounts Remote Desktop Protocol, Active Directory, LogMeIn Rescue Microsoft Office 2010/2007/2003, Oracle, Visio, OpenOffice, VMware, Adobe CS, Skype, photo and video editing, Visual Studio, Google Docs/Drive, BlueBeam, HTML System imaging and file recovery: Antivirus: Helpdesk apps: Groupware: Norton, McAfee, Microsoft Security Essentials, PandaBlackboard, Angel,
2 Banner, SalesForce, ConfluenceZendesk, Parature, Argos, Luminos, AltirisPandora, Ghost Skills miscellaneous system tools: Disk Cleanup, Disk Defragmenter, System Restore, System Recovery, FDISK, SFC, CHKDSK virtual telephone console Other Familiar with programming (Visual Basic, C, COBOL, SQL) office relocation / equipment moves HIPAA and medical terminology Spanish: intermediate speaking, reading, writing ability Grammar, punctuation, editing Intermediate keyboarding: 40 words per minute WORK EXPERIENCE Miles Technology General Technical Contractor New York City Metro May HeartWare via Whaley Computers Miami Lakes, FL Desktop Support Technician November -December 2014 inventory tracking and asset management project
3 Advantage Technical Resourcing Field Support Technician March 2014 perform general desktop support services for third-party clients throughout South Florida conduct inventory of new device specifications against order details prior to unboxing and setup Act as technical support liaison between client and printer vendor MATRIX contract to Compucom for FirstData Coral Springs, FL Migration Specialist December 2013 December 2013 PC Refresh Windows XP to 7 data migration; imaging of new PCs and migrating data from older PCs over; Windows Easy Transfer Tool Advanced Tech Support Boca Raton, FL Tier 2 Technical Support June September 2013 Provide remote technical support through telephone and Log-Me-In Rescue software PC tune-ups and virus removal; software installation; deployment of company and partner software products printer installation and configuration; network and hardware troubleshooting Documentation of work performed and customer interaction via CRM Saveology/Techzilla Margate, FL Repair Technician, service desk February May 2013 Diagnose problems with customers computers; recommend upgrades/repairs and perform upon approval: experience with Laptop keyboards, LCD screens, touch panel digitizers, motherboards, processors, PSUs, RAM, HDDs, ODDs, internal cables,
4 IO assemblies, system case and structural components Data migration/recovery; OS reload/repair/restore Submit service notes via SalesForce.com Dutchess Community College Poughkeepsie, NY DCC Computer Center & Instructional Media Department Computer Support Specialist May February 2013 Install new computers in classrooms and labs Troubleshoot PC and peripheral hardware, BIOS, and Windows issues and document/escalate all outcomes via ticketing software (Parature, Zendesk) Small office relocation Explain technical problems and solutions to faculty and staff Student Helpdesk Aide Spring 2010 Familiarize students with DCC courseware (MyDCC, Banner) Angel, EDUCATION SUNY Old Westbury January Old Westbury, NY History and Computer Science Dutchess Community College Poughkeepsie NY August December 2008 January 2010 to December 2011 Associate of Science, Information Management Graduation: January CPA President s List, Dean s List Ridley-Lowell Business & Technical Institute Summer 2009 Poughkeepsie NY, 12601
5 A+ Computer Hardware track 4.0 GPA Franklin D. Roosevelt High School September 2002 June 2006 Hyde Park, NY Advanced Regents Diploma
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