HPE StoreOnce 5100 System Capacity Upgrade Guide

Transcription

1 HPE StoreOnce 5100 System Capacity Upgrade Guide Abstract This guide is for StoreOnce Administrators; it describes how to install the HPE StoreOnce 5100 System Capacity Upgrade kit, and how to license and expand the additional storage. A later version of this document may be available on *BB * Part Number: BB Published: June 2016 Edition: 2

2 Copyright 2015, 2016 Hewlett Packard Enterprise. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein. Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website. Acknowledgments Intel, Itanium, Pentium, Intel Inside, and the Intel Inside logo are trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Java and Oracle are registered trademarks of Oracle and/or its affiliates. UNIX is a registered trademark of The Open Group. Warranty WARRANTY STATEMENT: To obtain a copy of the warranty for this product, see the warranty information website: Revision History Revision 1 November 2013 This is the first edition, issued with the launch of the HPE StoreOnce Backup system. Revision 2 June 2016 Second edition, added error codes and messages for 7 segment display on Capacity Upgrade expansion shelf.

3 Contents 1 Introduction...5 Overview...5 Capacity Upgrade Kit contents...6 Capacity Upgrade scenarios...6 Scenario 1: You have received the HPE StoreOnce 5100 System from the factory pre-configured with additional storage enclosures...6 Scenario 2: You are adding one or more StoreOnce TB Capacity Upgrade Kits to an existing installation...7 Parity initialization considerations Installing and Connecting the HPE StoreOnce 5100 System Capacity Upgrade Kit...9 Preparing for installation...9 Maintenance mode with StoreOnce Remote Support...9 Racking procedure...10 Connecting the Capacity Upgrade Kit Applying the License and Completing the RAID Expansion...16 Scan for storage...16 Scenario 1: Pre-configured storage...16 Scenario 2: Adding capacity upgrade kits to an existing installation...17 Redeeming the Capacity license from the HP Passport web site...17 Licensing and adding storage to the HPE StoreOnce System...18 Monitoring progress Using the StoreOnce CLI...23 Applying the license...23 Discovering and adding storage Troubleshooting...25 Troubleshooting when using the StoreOnce GUI...25 Storage enclosure LEDs (HPE StoreOnce 5100 System only)...25 Understanding LEDs...26 Front View LEDs...26 Rear view LEDs...27 Hot spare disk and LEDs on the HPE StoreOnce 5100 System...28 HPE StoreOnce 5100 System expansion shelf error messages...29 I/O module errors...29 I/O module firmware errors...29 SAS cable error...29 Thermal control errors...29 Thermal shutdown alarms...30 Power supply module errors...30 Power supply communication errors...30 Fan module errors Support and other resources...32 Accessing Hewlett Packard Enterprise Support...32 Accessing updates...32 Related information...32 Websites...33 Typographic conventions...33 Remote Support...34 Customer self repair...34 Contents 3

4 Documentation feedback...34 A Warranty and regulatory information...36 Warranty information...36 Regulatory information...36 Belarus Kazakhstan Russia marking...37 Turkey RoHS material content declaration...38 Ukraine RoHS material content declaration Contents

5 1 Introduction Overview The HPE StoreOnce 5100 System (48 TB) Capacity Upgrade Kit (BB916A) is a disk enclosure containing twelve 4 TB disks. It includes a hot spare disk. Up to five Capacity Upgrade Kits may be added to the HPE StoreOnce 5100 System. A license is required for each additional Capacity Upgrade Kit and a license entitlement certificate is included with the kit, which describes how to obtain the License To Use. NOTE: The StoreOnce TB Capacity Upgrade Kit requires StoreOnce software version or higher and may only be used with the HPE StoreOnce 5100 System. Figure 1 Front view of the Capacity Upgrade Kit I/O module display and system power LED 2. Disk drives (each has two LEDs) 3. Status LED (green = OK) 4. UID/Service LED See Understanding LEDs (page 26) for more information about LEDs. Figure 2 Rear view of the Capacity Upgrade Kit Fan modules Blank P1 connector (connects to system RAID card or any existing storage expansion) Power sockets (x 2) See Understanding LEDs (page 26) for information about LEDs Pull-out label showing server serial number + sequence information, if factory pre-configured I/O module P2 connector (connects to next Capacity Upgrade Kit) Overview 5

6 Capacity Upgrade Kit contents Capacity expansion enclosure with 12 x 4 TB disks A 1 metre SAS cable Two power cables, appropriate for your region Universal rail kit Documentation: this guide, rail kit installation instructions License entitlement certificate NOTE: Different length SAS cables (up to a maximum of 2 metres) are supported. These must be purchased separately. Capacity Upgrade scenarios In order to use this guide, first establish which scenario best describes your requirements. Scenario 1: You have received the HPE StoreOnce 5100 System from the factory pre-configured with additional storage enclosures. Scenario 2: You are adding one or more StoreOnce TB Capacity Upgrade Kits to an existing installation. The following two sections provide an overview of each scenario with pointers to more detailed information in the rest of this guide. Scenario 1: You have received the HPE StoreOnce 5100 System from the factory pre-configured with additional storage enclosures If you have ordered capacity upgrade kits with the initial installation, all additional storage is pre-configured at the factory. This means that the storage is licensed and ready for use without further configuration. However, unless the whole system is supplied within a rack, the individual components are disassembled and packed individually for delivery. At this point in the factory process, a label is attached to each capacity upgrade kit (item 2 on Figure 2) that identifies the server to which it belongs and its sequence within the daisy chain of connected capacity upgrade kits. For example, if the original installation has three capacity upgrade kits, the labels will show: JBOD1 for <server_serial_number>: this is the capacity upgrade kit that should be connected directly to the server identified by its serial number. JBOD2 for <server_serial_number>: this is the second capacity upgrade kit. JBOD3 for <server_serial_number>: this is the third capacity upgrade kit. NOTE: Up to five JBODs may be connected. The process for adding HPE StoreOnce TB Capacity Upgrade Kit(s) at initial installation is summarized below: 1. Unpack the StoreOnce TB Capacity Upgrade Kit(s) and check the contents. See Capacity Upgrade Kit contents (page 6). 2. Look for the assembly labels on the pull-out tag on the rear of the unit (top left) and use the SAS cable to connect the StoreOnce TB Capacity Upgrade Kit(s) to the HPE StoreOnce 5100 System, identified by the server serial number, and according to the JBOD sequence specified. For detailed cabling instructions, see also Installing and connecting the Capacity Upgrade Kit (page 9). 6 Introduction

7 IMPORTANT: Be sure to connect all Capacity Upgrade Kits before powering on the HPE StoreOnce 5100 System. The StoreOnce TB Capacity Upgrade Kit(s) must be connected to the correct HPE StoreOnce 5100 System in the recommended sequence. 3. Use the supplied cables to connect the Capacity Upgrade Kit(s) to the power supply; it powers on automatically. Wait for one minute to allow power on to complete. 4. Follow the instructions in the HPE StoreOnce 5100 System Start Here poster and HPE StoreOnce 3100, 3500 and 5100 System Basic Configuration Guide to install and configure the HPE StoreOnce 5100 System. 5. Log on to the HPE StoreOnce 5100 System as a user with the role of Administrator and go to Storage -> Storage Configuration. 6. At the prompt to scan for storage click OK. Then click Scan for Storage. This may take a few minutes. 7. When the scan completes a list of attached storage is displayed. All storage should be licensed and configured. The HPE StoreOnce 5100 System and attached storage is ready to use. See Scan for storage (page 16) for example screen shots. NOTE: See Troubleshooting (page 25) for more information, if the storage is not found. Scenario 2: You are adding one or more StoreOnce TB Capacity Upgrade Kits to an existing installation IMPORTANT: The addition of storage is an online operation; this means that additional storage may be added while backups/restores are in progress. However, the new capacity will not be available until the expansion process completes and there may be a performance impact on backup/restore operations during the process. The process for adding capacity upgrade kits to an existing installation is summarized below. You will also need to obtain a License To Use for each Capacity Upgrade Kit as described in the license entitlement certificate. 1. Make sure that backup administrators are aware of the expansion process and check to see how any scheduled jobs, such as backup, replication, or copy, may be affected by decreased performance. NOTE: The amount of time taken to expand storage so that the new storage is available for use is dependent on the number of capacity upgrade kits being added, and when parity initialization is run in the process. See Parity initialization considerations (page 8). 2. Unpack the Capacity Upgrade kit(s) and check the contents. See Capacity Upgrade Kit contents (page 6). 3. Install the rail kit(s) and the Capacity Upgrade kit(s) and use the SAS cable to connect the storage enclosure(s) to the HPE StoreOnce 5100 System. See Installing and connecting the Capacity Upgrade Kit (page 9) for cabling drawings. IMPORTANT: Be sure to connect all Capacity Upgrade Kits before configuring the storage. 4. Use the supplied cables to connect the Capacity Upgrade Kit(s) to the power supply; it powers on automatically. Wait for one minute to allow power on to complete. 5. Log on to the HPE StoreOnce 5100 System as Administrator and go to Storage -> Storage Configuration. 6. At the prompt to scan for storage click OK. Then click Scan for Storage. This may take a few minutes. 7. When the scan completes a list of attached storage is displayed. The new storage will show as unlicensed and unconfigured. Capacity Upgrade scenarios 7

8 8. License the additional storage. See Licensing and adding storage (page 18). IMPORTANT: When connecting multiple kits you must add all licenses before expanding the capacity of the HPE StoreOnce System. The storage expansion process will fail if there are any attached expansion enclosures for which a license has not been applied. All storage must also be in an OK state. 9. Add the licensed storage to the HPE StoreOnce 5100 System. See Licensing and adding storage (page 18). NOTE: See Troubleshooting (page 25) for more information, if any steps in this procedure fail. Parity initialization considerations RAID parity initialization starts when the volumes are created for new storage. You have the option of waiting for parity initialization to complete before expanding the file system (recommended) or of continuing with the file system expansion. If you do not wait, data is still protected but parity initialization will take longer and performance of the whole system may be slightly lower until parity initialization completes. If you do not need immediate access to the new storage, HPE recommends waiting until parity initialization completes before expanding the file system. If you need access to the new storage quickly, or will not be onsite to expand the file system after parity initialization completes (perhaps over night), you may choose to expand the file system before parity initialization completes. 8 Introduction

9 2 Installing and Connecting the HPE StoreOnce 5100 System Capacity Upgrade Kit The information in this chapter is valid for all installation scenarios. The Capacity Upgrade Kit can be installed into most standard server racks. To verify that your rack is supported for use with the disk enclosure, see the QuickSpecs for the disk enclosure at the HPE website: Always refer to the safety guide at Safety-Compliance-EnterpriseProducts for detailed safety information. CAUTION: Use extreme caution when installing and pulling units from the rack; they can slip and fall, causing damage to the StoreOnce System or injury. Hewlett Packard Enterprise is not responsible for any damage or injury caused by the mishandling of the StoreOnce System. Always use at least two people to lift and locate an enclosure into the rack. Preparing for installation 1. Unpack the capacity upgrade kit and check the contents, see Capacity Upgrade Kit contents (page 6). NOTE: For systems where the Capacity Upgrade Kit has been pre-configured at the factory, locate the label on the rear of the unit that identifies the HPE StoreOnce 5100 System to which the Capacity Upgrade Kit belongs and its position in the daisy chain sequence of storage shelves. See Figure 2 (page 5). 2. Unpack the rail kit and read the printed instructions supplied with the rail kit to install the rails and the capacity upgrade kit(s). IMPORTANT: Be sure to read the installation guidelines carefully before installing the rails and the expansion enclosure. They provide important safety information. NOTE: The printed instructions suggest adjusting the back bracket on the standard rail kit after installing the rails. For ease of installation with the Capacity Upgrade Kit, HPE recommends making the adjustment prior to mounting the rail kit, as described in the next section. 3. Identify the rack location for the 2U Capacity Upgrade Kit. IMPORTANT: For ease of installation HPE recommends daisy chaining Capacity Upgrade Kits so that all enclosures are either above or below the head server. Maintenance mode with StoreOnce Remote Support If StoreOnce Remote Support is configured, use the following StoreOnce CLI command to put the StoreOnce System into maintenance mode prior to installing the capacity upgrade. This will prevent a support case being generated: system enable remoteeventsuppression Capacity Upgrade Once expansion is complete, use the following StoreOnce CLI command to disable remote event suppression: system disable remoteeventsuppression Capacity Upgrade Preparing for installation 9

10 Racking procedure WARNING! Ensure that sufficient personnel are on hand to support the product(s) during the installation process. Use of the appropriate lifting device is recommended as an installation aid. 1. Adjust the back bracket on the standard rail kit to accommodate the Capacity Upgrade Kit. Attach rear hold down brackets by sliding the tab with the arrow pointed forward (1) into the corresponding slot on the left and right side of the rear of the chassis. Use the black headed thumb screw to secure tightly to the rail in the second hole from the rear (2). NOTE: It is easier to make this adjustment prior to mounting the rails. 2. Position left and right rack rails at the desired 'U' position in the rack, adjusting the rails to fit the rack, as needed. Front and Rear bottom edge of rails must align with the bottom of EIA boundary in the lowermost 'U' NOTE: Rails are marked L and R with an arrow indicating the direction in which the rail should be installed. 3. Use guide pins to align the shelf mount kit to the RETMA column holes. 4. To engage the rear, push the rail toward the back of the rack until the spring hook snaps into place. 10 Installing and Connecting the HPE StoreOnce 5100 System Capacity Upgrade Kit

11 5. To engage the front, pull the rail towards the front of the rack to engage the spring hook with the RETMA column in the same manner as the rear spring hook. NOTE: Make sure that the respective guide pins for the square or round hole rack align properly into RETMA column hole spacing. 6. Secure rear of rack rail to the RETMA column with either the round- or square-hole shoulder screws provided in the package. Racking procedure 11

12 7. Secure front of rail to the front RETMA column using the provided flat securing screw/guide pin in the bottom screw position of the rail. 8. Slide the enclosure into position on the rails (1). Secure the chassis into the rack by tightening the captive CTO screw behind the latch on the front left and right bezel ears of the chassis (2). CAUTION: The front CTO screw must be attached at all times when racked. 12 Installing and Connecting the HPE StoreOnce 5100 System Capacity Upgrade Kit

13 9. Attach rear hold down brackets by sliding the tab with the arrow pointed forward (1) into the corresponding slot on the left and right side of the rear of the chassis. Use the black headed thumb screw to secure tightly to the rail (2). Racking procedure 13

14 ilo 4 PS2 Connecting the Capacity Upgrade Kit 1. If this is the first Capacity Upgrade Kit, use the supplied SAS cable to connect the mini SAS connector on the cable to the SAS port on the RAID controller on the rear of the HPE StoreOnce 5100 System. Connect the mini-sas connector on the other end of the cable to the P1 connector on the rear of the Capacity Upgrade Kit. NOTE: For systems that have been factory pre-configured, use the label on the rear of the unit to identify the Capacity Upgrade Kit that should be connected first; it will be labelled JBOD1 for <server serial number>. 2. When installing more than one Capacity Upgrade Kit, use the supplied SAS cables to daisy chain up to five expansion enclosures in total. The connection is from P2 on the upper module of the first enclosure to P1 on the upper module of the next enclosure, as illustrated below. IMPORTANT: For ease of installation HPE recommends daisy chaining Capacity Upgrade Kits so that all enclosures are either above or below the head server. Different length SAS cables (up to a maximum of 2 metres) are supported, but these must be ordered separately. Figure 3 Cabling showing five Capacity Upgrade Kits below the head server Installing and Connecting the HPE StoreOnce 5100 System Capacity Upgrade Kit

15 ilo 4 PS2 Figure 4 Cabling showing five Capacity Upgrade Kits above the head server JBOD1 2 JBOD2 3 JBOD3 4 JBOD4 5 JBOD5 6 SAS connector on RAID controller on head unit 7 P1 connector on I/O module (SAS IN from head unit or previous expansion shelf) 8 P2 connector on I/O module (SAS OUT to next expansion shelf) 3. Use the supplied power cords to connect the Capacity Upgrade Kit to the main power supply. 4. The Capacity Upgrade Kit powers on automatically. Wait for a minute for the power on process to complete. The System Power and Status LEDs will be solid green. NOTE: If you are adding Capacity Upgrade Kits to a pre-configured installation, power on the HPE StoreOnce 5100 System. Connecting the Capacity Upgrade Kit 15

16 3 Applying the License and Completing the RAID Expansion When the Capacity Upgrade Kit is powered on, log on to the StoreOnce GUI as an Administrator. The examples in this chapter illustrate how to use the StoreOnce GUI: To scan for storage optional for pre-configured storage in order to check for correct configuration, required when storage is added to an existing installation To apply capacity licenses required only when storage is added to an existing installation To expand storage capacity required only when storage is added to an existing installation You can also use StoreOnce CLI commands top carry out these tasks, as summarized in Using the StoreOnce CLI (page 23). See the HPE StoreOnce System CLI Reference Guide for more information. Scan for storage This step is required if you are adding storage to an existing installation. It is optional if you have received the HPE StoreOnce 5100 System from the factory pre-configured with additional storage, because it presents a useful summary of the configured storage. 1. Click Storage in the Navigator pane. Select the Storage Configuration tab. 2. An Information dialog box will appear that tells you to click Scan for Storage. Click OK. 3. Click Scan for Storage. You will see a storage scan in progress message. The scan can take up to 5 minutes. Scenario 1: Pre-configured storage If storage has been pre-configured and you have reconnected the Capacity Upgrade kits in the correct sequence, the following prompt is displayed. Click OK to see details of the pre-configured storage. In the Capacity section the Configured Raw Storage and Licensed Storage will have the same values and the Unconfigured Raw 16 Applying the License and Completing the RAID Expansion

17 Storage and Unlicensed Capacity will display 0 TB. Details of the storage are in the Configured Storage section and the Unconfigured Storage section is empty. The following example is from an HPE StoreOnce 5100 System with four Capacity Upgrade Kits. No further action is required, installation is complete, and the StoreOnce System and attached storage are ready to use. NOTE: See the online help for information about the fields on this page. Scenario 2: Adding capacity upgrade kits to an existing installation If you are adding capacity upgrade kits to an existing installation, there will be a value against the Unlicensed Capacity with a link to Apply License. Click on the Apply License link to go to the License Management page. Locate the Node Lock Serial Number and make a note of it. You need this number to redeem the license. Follow the procedures in the rest of this chapter to redeem the license and to complete capacity expansion Redeeming the Capacity license from the HP Passport web site This step is required if you are adding storage to an existing installation. The Capacity Upgrade Kit includes a license entitlement certificate. This is a paper document that contains all the information you need to obtain your unique LTU (License to Use) key from the HP Licensing web site. NOTE: Licenses should be redeemed individually resulting in a license key for each upgrade kit. Do not merge multiple entitlements to redeem a single license key. Redeeming the Capacity license from the HP Passport web site 17

18 IMPORTANT: When connecting multiple Capacity Upgrade Kits, you must add all licenses before expanding the capacity of the HPE StoreOnce 5100 System. The storage expansion process will fail if there are any attached expansion enclosures for which a license has not been applied. 1. Make sure you have a note of the Node Lock Serial Number from the License Management page on the StoreOnce GUI, as described in the previous section. 2. Go to the HP Licensing web site, as directed in the license entitlement certificate. 3. Log in using your HP Passport user ID and password. 4. Obtain the unique LTU key as instructed on the License Entitlement Certificate. You may use Cut and Paste to copy it to a temporary file or save it to a.dat file. NOTE: If you save the LTU as a.dat file, use an sftp application to put it into the HPE StoreOnce System's licenses directory, as described in the user guide for your product. 5. Use the StoreOnce GUI to apply the license, as described in the next section. Licensing and adding storage to the HPE StoreOnce System This section is only relevant when you are adding a Capacity Upgrade Kit to an existing installation. It describes how to use the StoreOnce GUI to apply the redeemed license, create a new volume and expand the file system. If you wish to use the StoreOnce CLI, see Using the StoreOnce CLI (page 23). To apply the redeemed license 1. Click Storage in the Navigator pane. Select the Storage Configuration tab. 2. An Information dialog box will appear that tells you to click Scan for Storage. Click OK. 3. Click Scan for Storage. You will see a storage scan in progress message. The scan can take up to 5 minutes. 4. The storage expansion configuration will be shown. See the online help for information about the fields on this page. NOTE: If you receive a Warning dialog box saying that no additional storage devices were found, check cables and the power state of attached devices and try the scan again. 5. Click on Apply License to go to the License Management page. Look at the Capacity Expansion Licenses section. Our example shows four Upgrade Kits as licensed. 6. Click Add License. 18 Applying the License and Completing the RAID Expansion

19 7. Select the Input Type depending upon how you saved the license string. In our example, we saved it as a Key String and can now cut and paste it into the License Key field. NOTE: If you saved the key string to a DAT file and have transferred it into the HPE StoreOnce 5100 System s licenses directory, you can use the Load License File option, See the HPE StoreOnce System User Guide for more details. 8. Click OK. The Capacity Upgrade Kit is now included in the list of Capacity Expansion Licenses. Licensing and adding storage to the HPE StoreOnce System 19

20 To create volumes and expand the file system 1. Go to Storage and select the Storage Configuration tab. You are prompted to rescan for storage. 2. Click OK. The Capacity now shows all storage as licensed. Look in the Unconfigured storage section to view the newly added capacity Upgrade kit(s). The Status should display as Green tick / OK Blank. 3. Click the Create Volumes button at the top of the page. 4. A dialog box will appear that states, Please Wait Volume Creation in progress. 5. Volume creation will take up to 5 minutes to complete and during this time, no other actions on the Storage Configuration tab will be available. RAID parity initialization will now start for the newly added storage which will take several hours to complete. When the parity 20 Applying the License and Completing the RAID Expansion

21 initialization process completes, the storage expansion status will change to OK Available for Expansion NOTE: You can choose to wait until parity initialization is complete (recommended) or expand the file system without waiting. See Parity initialization considerations (page 8). 6. Click the Expand File System button at the top of the page. If you have chosen to expand the file system before parity initialization is complete, a warning dialog box will appear that says: Select Cancel to stop the operation and wait for it to complete (recommended) or click Expand to continue. 7. A dialog box will appear that says: Please Wait File System Expansion is Initializing. While the expansion is initializing, you will not be able to perform any functions on the StoreOnce GUI for about 30 seconds. 8. The Storage Configuration page will show the newly added storage expansions in the Configured Storage section of the page as soon as the storage expansion starts. All storage expansions, including the base storage, will report a warning state to show that expansion is in progress. After expansion has completed, the new capacity will be made available for use. Parity Initialization may still be in progress after expansion completes, and if this is the case then a warning will be shown for each expansion on which parity initialization is still running until it is complete. This is illustrated in the following screen example. Monitoring progress When complete the state will change to show all storage with a Status of OK. While a storage expansion operation is in progress, no other actions on the Storage Configuration tab will be available. The easiest way to monitor progress is to look at the Status messages on the Storage Configuration tab. Information is also available on the Events page and on the Hardware page. Licensing and adding storage to the HPE StoreOnce System 21

22 See the HPE StoreOnce System User Guide for information about using the Hardware page. The following example shows a number of messages generated in the Events page during capacity expansion. Select an individual message in the log to view the detail below. Figure 5 Events showing capacity expansion messages NOTE: When you return to the Storage Configuration page you will be prompted to scan for storage again. 22 Applying the License and Completing the RAID Expansion

23 4 Using the StoreOnce CLI This chapter summarizes how to use the StoreOnce CLI to apply licenses, and discover and add storage. It provides an alternative to using the StoreOnce GUI for users who prefer to work with StoreOnce CLI commands. For more information refer also to the HPE StoreOnce CLI Reference Guide. To access the StoreOnce CLI Access the StoreOnce CLI from an SSH terminal using an SSH client application (freely available on the internet) using any configured IP address for the appliance and provide an Administrator user name: ssh address> At the next prompt, enter the Administrator's password. Applying the license 1. If you have saved the license to use as a DAT file, check that it is stored within the licenses folder using the StoreOnce CLI command: system show licenses. Look for the <LTU>.dat file. 2. Apply the license using one of the following CLI commands: license load <LTU>.dat to load a license that has been saved as a file. The file must exist in the HPE StoreOnce 5100 System's licenses directory. license add <string> to key in the license directly. If you used or a temporary file, cut and paste the string exactly as you obtained it from the HP Licensing website. Entering the LTU manually is not advised. NOTE: The key is specific to the HPE StoreOnce 5100 System to which it applies. It cannot be transferred. 3. To ensure that the license has been applied successfully, run the StoreOnce CLI command: license show Discovering and adding storage NOTE: process. Be sure to apply the licenses for all Capacity Upgrade Kits before running the expansion The easiest way to view the newly added storage enclosure is to log on to the StoreOnce GUI and look at the Storage Management page, as described in the previous chapter. 1. Check the status of the system and that the service set is running using the following command: system show status 2. To discover the newly attached storage and create a new Logical Unit (LUN) on this storage use the StoreOnce CLI command: hardware discover storage 3. Monitor the status of the LUN creation process using the StoreOnce CLI command: hardware show storage status Look for the Formatted and Discovered information under Status. Applying the license 23

24 IMPORTANT: It is recommended that at this stage the user waits until Parity initialization is complete for all discovered enclosures before running the hardware add storage command. Doing so significantly reduces the overall time for parity initialization to complete. 4. Once the discovery process is complete, run the following command in order to format the storage LUN with file system segments: hardware add storage This command will expand the file system to use the storage. The process can take a long time to complete and the new capacity will not be available until it is finished. 5. Monitor the expansion using the following command: hardware show status and hardware show storage status 6. Once the storage is available, performance will return to normal as long as parity initialization was allowed to complete before the hardware add storage command was run. 24 Using the StoreOnce CLI

25 5 Troubleshooting Troubleshooting when using the StoreOnce GUI When you use the StoreOnce GUI to carry out storage management tasks, all validation that the HPE StoreOnce 5100 System is in the correct state to create volumes and expand the file system is carried out during the Scan for Storage stage. Any problems that are found are reported with Diagnostic messages and the buttons on the Storage Management page are greyed out until the problem is resolved. Follow the recommendation in the Diagnostic message to remedy the problem and then scan for storage again. Areas where problems may occur include: Licensing will fail: If you use the wrong node lock key. Verify against the License Management page on the StoreOnce GUI. If the license dates are invalid. Verify against the Date/Time page on the StoreOnce GUI to ensure that licenses are not future or past dated. If you use a license for a different product. Verify the license details. The storage scan will fail if: There are insufficient expansion licenses applied to allow the entire expansion to complete (in this case, no expansion will take place until sufficient licenses are present for all added storage). Verify that all licenses have been applied. There are any failed or predictive fail disks in either the existing or newly added storage. Verify the status of the disks and replace disks, if required. The SAS cabling to the new storage or any other storage in the configuration is not connected securely. Verify the physical connections between server and the first storage expansion, and between all daisy-chained storage expansions. If this is a new installation, where storage is pre-configured, and the storage has been connected to the wrong server. Verify the server serial number on the Capacity Upgrade Kit label against the serial number on the HPE StoreOnce 5100 System. (This may give a similar error message as the next fault.) There are foreign logical drives or volumes already present on the attached storage. These are identified as an unsupported or invalid storage configuration and the dev-id of the volume is provided in the error message. It is necessary to delete the storage, as described in the HPE StoreOnce 3100, 3500 and 5100 Maintenance and Service Guide. Storage enclosure LEDs (HPE StoreOnce 5100 System only) Troubleshooting when using the StoreOnce GUI 25

26 Understanding LEDs Front View LEDs Figure 6 Capacity Upgrade front view Disk drive UID 3. System status LED 2. Disk drive status LED 4. System locate UID button Front panel system status LEDs NOTE: These indicators are also on the rear panel directly above power supply 2. Table 1 Front panel system status LEDs Indicator System status LED Locate UID Display Green on Amber on Amber flashing Off Blue on Blue flashing Description Normal operation Critical fault. Noncritical fault. Normal operation Location requested. Safe to power off. Location requested. Do not power off. Indicates that maintenance is in progress. For example, firmware updating. Disk drive LEDs Table 2 Disk drive status LEDs Indicator Status LED Display Green on, amber off Green flashing, amber on Green off, amber on Green on, amber flashing Green flashing, amber flashing Description No fault, no I/O No fault, active I/O Fault Predictive fault, no I/O Predictive fault, active I/O 26 Troubleshooting

27 Table 2 Disk drive status LEDs (continued) Indicator Locate UID Display Off Blue on Blue flashing Description Normal operation Location requested. Safe to remove. Location requested. Do not remove. Indicates that maintenance is in progress. For example, firmware updating. More information Hot spare disk and LEDs on the HPE 5100 System (page 28) Rear view LEDs Figure 7 Capacity Upgrade rear view Fan locate UID 3. Pullout tab with serial number label 5. I/O module locate UID 7. Data port status LEDs 9. System locate UID button 11. Power supply status LED 2. Fan status LED 4. I/O module status LED 6. Data ports 8. Seven-segment display 10. System status LED Power supply LEDs Table 3 Power supply module status LED Indicator Status LED Display Green on Amber on Amber flashing Description Normal operation Fault Predictive fault or nonoptimal performance Fan LEDs Table 4 Fan module status LEDs Indicator Status LED Display Green on Amber on Description Normal operation Fault Understanding LEDs 27

28 Table 4 Fan module status LEDs (continued) Indicator Locate UID Display Amber flashing Off Blue on Blue flashing Description Predictive fault or nonoptimal performance Normal operation Location requested. Safe to remove. Location requested. Do not remove. I/O module LEDs The following LEDs and indicators are used to verify disk enclosure I/O module operation. Table 5 I/O module status LEDs Indicator 7 segment display Data ports (DP-1, DP-2) I/O module status LED Locate UID Display On Green on, amber off Green flashing, amber off Green on, amber on Green flashing, amber on Green off, amber on Green flashing, amber flashing Green on, amber off Green flashing, amber off Green off, amber on Green flashing, amber on Green on, amber flashing Green flashing, amber flashing Off Blue on Blue flashing Description Indicates the enclosure number or an error/warning code Link at high speed with no activity Link at high speed with activity Link at low speed with no activity Link at low speed with activity No link or no cable connected Location requested Normal operation Shutdown in progress, no fault Fault Shutdown in progress, fault Predictive failure Shutdown in progress, predictive failure Normal operation Location requested. Safe to remove. Location requested. Do not remove. Indicates that maintenance is in progress. For example, firmware updating. Hot spare disk and LEDs on the HPE StoreOnce 5100 System Both the HPE StoreOnce 5100 System and any Capacity Upgrade enclosures have a hot spare disk in bay 12. If one disk fails in the RAIDset, the hot spare disk automatically takes it place until the failed disk is replaced. The behavior of the LEDs on the hot spare disk is as follows: Head server: The LED is off on the hot spare disk until it becomes active due to the failure of another disk in the RAID set. It is flickering green when in use. Capacity Upgrade enclosure: The LED is solid green on the hot spare disk until it becomes active due to the failure of another disk in the RAID set. It is flashing green when in use. 28 Troubleshooting

29 HPE StoreOnce 5100 System expansion shelf error messages Most error messages are reported in the StoreOnce GUI or CLI with appropriate diagnostic messages. However, there are a few instances where problems are not explicitly recorded and it is necessary to check the 7-segment display on the rear of the expansion shelf to identify the error code. Press the System Locate UID button to display the error code. This section contains a full list of error conditions. I/O module errors Error code A3 A9 AE B3 BD BF Error detail Error in Expander communication Permanent error in ESP NVRAM I2C Bus Permanent error in Backplane I2C Bus Expander using default SAS address Error in ESP communication System identification value is not available Recommended action 1. Remove the module, wait 10 seconds, reinsert the module. 2. If the error persists, then check for new firmware releases and upgrade the enclosure firmware. New firmware versions, containing new features and defect fixes, are released periodically. 3. If the error persists, contact a Hewlett Packard Enterprise representative. An I/O module replacement may be necessary. I/O module firmware errors Error code B8 BE Error detail Expander firmware image error Expander firmware version mismatch with ESP firmware version in own I/O module Recommended action 1. Update the firmware of the I/O module that displays the error and wait until it restarts. 2. Then update the firmware of the other I/O module and wait until it restarts. SAS cable error Error code B9 Error detail SAS cable hardware error Recommended action 1. Verify the SAS cable status indicators. For the cables with an amber LED (error), check if the cables are properly connected in both sides. 2. If the cables are properly connected and the error persists, replace the cables. 3. If replacing the cables does not resolve the issue, then check for new firmware releases. A firmware upgrade might fix the issue. 4. If there is no new firmware available, or upgrading the firmware is not possible, contact a Hewlett Packard Enterprise representative. An I/O module replacement may be necessary. Thermal control errors Error code C1 Error detail Permanent error in temperature sensor I2C bus Recommended action 1. Remove the module, wait 10 seconds, reinsert the module. 2. If the error persists, then check for new firmware releases and upgrade the enclosure firmware. New firmware versions, Understanding LEDs 29

30 Error code C2 Error detail Error reading data from temperature sensor Recommended action containing new features and defect fixes, are released periodically. 3. If the error persists, contact a Hewlett Packard Enterprise representative. An I/O module replacement may be necessary. Thermal shutdown alarms Error code C3 C4 C5 C6 C7 Error detail Warning temperature reached in temperature sensor Critical temperature reached in temperature sensor Minimum temperature reached in temperature sensor Fans commanded to maximum speed System shutdown because of over temperature Recommended action Check for thermal issues, such as extremely hot drives, air blockages, missing or failed fans, or high ambient temperature. Power supply module errors Error code Error detail Recommended action D2 Absence of the Power Supply Verify that the power supply is tightly inserted in the slot. module 1 D3 Absence of the Power Supply module 2 If a power supply is missing, insert a module in the empty slot and connect it to a power source. D9 DA DB Error in system voltage Input power loss in Power Supply module 1 Input power loss in Power Supply module 2 If a power supply module does not have a green LED illuminated, verify that it is correctly cabled to a power source. NOTE: This warning can also be caused by a failed power supply. 1. If cabling was not the root cause, troubleshoot by reinserting each power supply in turn. 2. If the error persists, check for new firmware releases and upgrade the enclosure firmware. New firmware versions, containing new features and defect fixes, are released periodically. 3. If the error persists, contact a Hewlett Packard Enterprise representative. A power supply replacement may be necessary. Power supply communication errors Error code D4 D5 D6 Error detail Permanent error in Power Supply modules Communication error with Power Supply module 1 Communication error with Power Supply module 2 Recommended action 1. Remove and reinsert each power supply in turn. 2. If the error persists, check for new firmware releases and upgrade the enclosure firmware. New firmware versions, containing new features and defect fixes, are released periodically. 3. If the error persists, contact a Hewlett Packard Enterprise representative. A power supply replacement may be necessary. 30 Troubleshooting

31 Fan module errors Error code Error detail Recommended action E2 Absence of the Fan module 1 Verify that the fan module is tightly inserted in the slot. E3 Absence of the Fan module 2 If a fan module is missing, insert a module in the empty slot. E9 EA Failure in one or more rotors of Fan module 1 Failure in one or more rotors of Fan module 2 1. If a fan module has an amber LED indication, try reinserting it. 2. If none of the fans have an amber LED, replace one fan module and wait 30 seconds. 3. If the error persists, check for new firmware releases and upgrade the enclosure firmware. New firmware versions, containing new features and defect fixes, are released periodically. 4. If the error persists, contact a Hewlett Packard Enterprise representative. A power supply replacement may be necessary. Understanding LEDs 31

32 6 Support and other resources Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: Information to collect Technical support registration number (if applicable) Product name, model or version, and serial number Operating system name and version Firmware version Error messages Product-specific reports and logs Add-on products or components Third-party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates, go to either of the following: Hewlett Packard Enterprise Support Center Get connected with updates page: Software Depot website: To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Related information The following documents provide related information: HPE StoreOnce 3100, 3500 and 5100 System Installation and Configuration Guide HPE StoreOnce System User Guide 32 Support and other resources

33 Websites HPE StoreOnce System CLI Reference Guide HPE StoreOnce 3100, 3500 and 5100 System Maintenance and Service Guide You can find these documents on: Website Hewlett Packard Enterprise Information Library Hewlett Packard Enterprise Support Center Contact Hewlett Packard Enterprise Worldwide Subscription Service/Support Alerts Software Depot Customer Self Repair Insight Remote Support Serviceguard Solutions for HP-UX Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix Storage white papers and analyst reports Link Typographic conventions Table 6 Document conventions Convention Element Blue text: Table 6 (page 33) Cross-reference links and addresses A cross reference to the glossary definition of the term in blue text Blue, bold, underlined text Blue, underlined text: addresses Website addresses Bold text Keys that are pressed Text typed into a GUI element, such as a box GUI elements that are clicked or selected, such as menu and list items, buttons, tabs, and check boxes Italic text Text emphasis Monospace text File and directory names System output Code Commands, their arguments, and argument values Monospace, italic text Code variables Command variables Monospace, bold text Emphasized monospace text Websites 33

34 WARNING! CAUTION: data. IMPORTANT: Indicates that failure to follow directions could result in bodily harm or death. Indicates that failure to follow directions could result in damage to equipment or Provides clarifying information or specific instructions. NOTE: Provides additional information. TIP: Provides helpful hints and shortcuts. Remote Support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a faster and more accurate resolution of any issues based on the service level for your product. Hewlett Packard Enterprise strongly recommends that you register your device for remote support. The preferred HPE Remote Support solution for StoreOnce products is Service Tools and Technical Support (STaTS), however Insight Remote Support is also available. Service Tools and Technical Support (STaTS): HPE Remote Support monitors StoreOnce appliances and allows the appliance to contact Hewlett Packard Enterprise proactively if issues arise on the system. Site-specific data is used both proactively and reactively with real-time monitoring and information extraction tools. For information on Remote Support via STaTS, go to the following website: StoreFrontRemote Manager: StoreFrontRemote Manager is a reporting tool, where customers are able to track their specific systems, showing additional reporting and analysis. Registration is simple and can allow customers to view parametric information collected about the configuration and performance of their products. Insight RS: For information and device support details for Insight RS, go to the following website: Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider or go to the CSR website: Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For 34 Support and other resources