InnoMedia. ipbx Administrative Guide

Transcription

1 InnoMedia ipbx Administrative Guide Version 1.2 February, Feb InnoMedia

2 Table of Contents 1 INSTALL IPBX IPBX NETWORK PLACEMENT STEPS OF ENABLING IPBX IP TELEPHONY SERVICE... 8 Step 1 - Powering up the ipbx... 8 Step 2 - Connecting Panel Ports... 8 Step 3 - Configuring the ipbx... 9 Step 4 - Verifying Communications NOTE FOR REMOTE TELE-COMMUTERS & REMOTE MANAMGEMENT INSTALLING IPBX TO YOUR CORPORATE LAN NETWORK PLACEMENT FOR IPBX Running Parallel with Existing Corporate Firewall ipbx at corporate firewall DMZ ipbx behind Corporate Firewall with Port Mapping For new network setup also as SMB Firewall PERFORMANCE AND NETWORK PLANNING CONSIDERATIONS MANAGING IP ADDRESSES OF IP PHONES VIA IPBX PREPARING AND MANAGING CORPORATE TELEPHONY PLAN ADDING NEW MANAGED IP PHONES TO IPBX SERVICE PROVIDER CONTROL MANAGING DEVICES AT CORPORATE IT MANAGER S CONTROL Importing devices in a batch mode Adding devices by device auto discovering process Importing devices manually ADDING ANY UNMANAGED SIP PHONES Feb InnoMedia 2

3 4.4 CREATING EXTENSION NUMBERS ADDING USERS TO IPBX Adding Users by Batch Configuration Adding new users in an ad hoc mode ASSIGNING AN EXTENSION NUMBER TO A NEW USER CONFIGURING VOIP TRUNK LINES (EXTERNAL LINES) Create VoIP Trunk Line numbers for ipbx Modifying a VoIP Trunk Line Number Assigning Direct Inward Dialing and Outward Dialing numbers (DID/DOD) to Individual Users Configuring VoIP Trunk Profiles ASSIGNING EXTENSION NUMBERS TO ANALOG DEVICES CONFIGURING PSTN TRUNKS: ONLY AT MODELS IPBX-412 AND IPBX-404F CONFIGURING EXTENSION GROUPS Hunting Groups Boss/Secretary Groups TELEPHONY FEATURE SETTINGS General Settings Feature Setting Voice Mail Settings SETUP CALL ROUTING RULES Setup Incoming Call Routing Rules Setup Outgoing Call Routing Rules CONFIGURING IPBX TELEPHONY FEATURES CONFIGURING AUTO ATTENDANT RULES Make 2 stage outgoing calls from a remote site via ipbx CONFIGURING VOICE MAIL Feb InnoMedia 3

4 5.2.1 Voic to configuration OVERHEAD PAGING SYSTEM CONFIGURING MUSIC ON HOLD IPBX DENIAL LIST AND BLACK LIST EMERGENCY CALLS IPBX DIALING PLAN Outbound Call Prefix Feature Access Code MISCELLANEOUS SETTINGS ACCESS IPBX EVENT LOGS ACCESS IPBX COMMUNICATION RECORDS IPBX FEATURE CODE LOOK UP MAP SYSTEM CONFIGURATION ADMINISTRATOR CONFIGURATION Accessing the Administrator Page Configuring Administrator Account SMTP CONFIGURATION Accessing the SMTP Configuration Page Configuring SMTP SYSTEM TIME CONFIGURATION Accessing the System Time Configuration Page Configuring System Time PROVISIONING Accessing Provisioning Page Provisioning ipbx and Devices DMS CONFIGURATION Feb InnoMedia 4

5 6.5.1 Accessing DMS Configuration Page Configuring DMS BACKUP AND RESTORE CONFIGURATION Accessing the Backup and Restore Configuration Page Database Backup and Restore MAINTENANCE Accessing Maintenance Page STORAGE Accessing the Storage Configuration Screen Viewing the Storage Information UPS Accessing the UPS Status Information Screen Viewing UPS Status Information AUDIT LOG Accessing Audit Log Screen Filtering the Audit Log Exporting the Log INFORMATION Accessing the Information Screen MISCELLANEOUS CONFIGURATION Accessing the Miscellaneous Configuration Screen Configuring Miscellaneous Settings NETWORK CONFIGURATION SETTINGS Monitor Accessing the Monitor Screen Feb InnoMedia 5

6 7.1.3 Information on the Monitor Screen INTERNET CONNECTION Internet Connection Configuration Accessing Internet Connection Screen Configuring Internet connection LAN Accessing the LAN Configuration Screen Configuring LAN DHCP Accessing DHCP Configuration Screen Configuring DHCP ADVANCED DNS Proxy Access Control Port Forwarding DMZ UPnP Static Routing Miscellaneous VLAN Accessing VLAN Configuration Screen Configuring VLAN Settings VOICE QOS Accessing the Voice QoS Configuration Screen Configuring QoS Settings APPENDIX A. TROUBLE SHOOTING: LED STATUS Feb InnoMedia 6

7 1 Install ipbx This document describes the ways to install ipbx to your corporate network, use SIP Trunking for PSTN connection via ipbx and ITSP, create extension numbers, assign devices to users 1.1 ipbx Network Placement Figure 1.1 ipbx Network Placement (the picture is of model ipbx-400) Note: The default LAN IP of ipbx is with the Subnet Mask of If you want to manage ipbx, it needs to assign your administrative computer a static IP address within the same range, e.g The ipbx should be placed on the same LAN segment where your IP phones will reside. Feb InnoMedia 7

8 Figure 1.2 Note that the 2 WAN ports should be connected to two different routers to different subnets. It is designed is for secondary ISP backup, not for equipment backup. If, by mistake, you connect the 2 WAN ports to 2 switches which eventually are linked to anther switch (becoming a ring), the packets sent from WAN1 will loop back to WAN2. This results in switch loop-back error and causes the LAN segment to become paralyzed. 1.2 Steps of Enabling ipbx IP Telephony Service Step 1 - Powering up the ipbx Connect the power cord to the ipbx and power on ipbx. The Power Led will then turn ON. Step 2 - Connecting Panel Ports 2.1 Connecting the LAN Port Connect ipbx LAN interface to the hub or switch that is connected to your internal network using RJ-45 cable. The LAN indicator LED should glow, if the LAN port is successfully connected to the local network. 2.2 Connecting the WAN Port Connect ipbx ipbx WAN interface to the Internet router or Internet access device by a RJ45 cable. The WAN indicator Led should glow, if the WAN port is successfully connected to the Internet. 2.3 Connecting the FXO Ports (only available at model ipbx-412) Connect external PSTN lines to FXO ports on the back panel of the ipbx-412 via RJ11 cables. 2.4 Connecting the FXS Ports Feb InnoMedia 8

9 Connect analog devices such as phones, FAX, or low speed modem (such as credit card reader) to the FXS ports of ipbx via RJ-11 cables. Step 3 - Configuring the ipbx The factory default LAN IP address of ipbx is and subnet mask is To configure the unit and change the LAN IP, you need to configure a PC to the LAN port of ipbx, and have to configure your PC with the static private IP address within this subnet, i.e., x.x for instance, Start your web browser, and enter in the Address field to connect to the ipbx. The login page will appear. The default User Name is admin and the Password is 123. Click the <Login> button to enter the ipbx home page. 3.1 Configuring Network LAN A static IP address should be manually assigned to the server to avoid unexpected IP address changes, which may result in a loss of connectivity. You should avoid DHCP for LAN IP obtaining if possible. 1. To change the LAN settings, go to the page at Network Settings LAN. 2. Give an appropriate static private IP address and associated netmask value that you will assign to ipbx. For example, LAN private IP address for ipbx is with associated netmask as In any case, you should check the network configurations of your organization. 3.2 Configuring Network Internet connection 1. To change the WAN settings, go to the page at Network Settings Internet Connection. 2. Choose one Internet connection type from the Connection Type drop-down list, such as PPPoE, DHCP Client or Static IP. 3. Enter the required information provided by your ISP in the corresponding fields or use any of default values. Click the <Apply> button. 4. If the WAN is successfully configured to connect to the Internet, the Connection Status should display Connected. 3.3 Configuring ipbx DHCP Server IP-Phone and ipbx must connect to same subnet. 1. Go to the page of Network Settings DHCP. Feb InnoMedia 9

10 2. Make sure the Starting IP Address and Ending IP Address are configured to a proper range. 3. Make sure that if you have ipbx only to manage the IP address of IP Phones then, Only for managed devices should be checked. Of if you need ipbx to manage the IP address for both IP Phone and computers on the LAN, then uncheck this item. 4. Check the Enabled check box and click the <Apply> button. 5. Only if the above configurations take effect, ipbx can start to manage and provision the connected IP phone devices. 3.3 Configuring VoIP Trunks 1. To configure a VoIP trunk, go to the page of Telephony Settings VoIP Trunks. a) Click the button Profile Config, the Profile Configuration screen will appear. b) Click the Profile1 tab, enter the SIP Server IP address provided by your ITSP in the HOST filed, and if ITSP happens to have a SIP Domain, then enter that to SIP DOMAIN field as well. c) Click the button <Apply> then finish. 2. To configure SIP account, back to the page of Telephony Settings VoIP Trunks. a) Click one VoIP trunk line from the list. The settings are displayed in the edit section at the bottom of the page. b) Enter User ID, Auth ID, Auth Password,select the profile you just configured, and check the Enabled check box. Click <apply icon > to activate this trunk line. If VoIP Trunk registers successfully, the status icon of this VoIP trunk will become Green. 3.4 Adding IP Phones to ipbx A. Adding IP Phones in the ad hoc mode. 1. Make sure the product IDs are correctly configured. Please refer to the page System Provisioning Device Provisioning for the latest device model list. 2. Connect authorized IP Phones to local network and power them on. Be sure IP Phones are at the same subnet with ipbx and WAN connection of IP Phones are set to DHCP mode. 3. Go to the page of Telephony Settings Devices, and click the <Discover> button and then the new devices will appear in device list on the web page. B. Adding IP Phones and configuring associated extensions in a batch mode. Configuring IP Phones, users, and associated extensions can be done through importing CSV file. Feb InnoMedia 10

11 a) Click <Export> button to obtain the CSV file of current ipbx database information. b) The first line of the output CSV file contains the title of each field of records. The format of the CSV database is as follows: Model ID,MAC Address,line ID,Extension Number,PIN,User ID,Full Name,Password Field Name Description Model ID Identifying a Phone Model. For the supported Model ID, refer to the web page: System > Provisioning > Device Provisioning MAC Address Line ID Extension Number PIN User ID Full Name Password The MAC address of IP Phone Start from 1, identifying a line of this Device 2-4 digitals, the extension number assigned to this line 1-8 digital, PIN of this extension for IVR access Letters or digitals, User ID whom this extension number assigned to, and for user self-care web access Full name of the user Password of the user for web access c) The following example describes the arrangement of IP Phone model: MTA7308-SL Extension number: 30 User: Jean MAC Address Model ID line ID Extension Number PIN User ID Full Name Password 00:00:00:00:00: Jean Jean Lin 123 Feb InnoMedia 11

12 d) Input the device and telephony plan to this CSV file and save it as the file name: device_configuration.csv to backup the telephony plan of your company. e) For any future maintenance, just update this CSV file with necessary changes, and go to this page. Click <Import> button, and select the file device_configuration.csv and import to ipbx database. f) If telephony plan, xxx.csv file, is successfully imported and IP Phones register to ipbx successfully, the status icon of the IP Phone extensions will be changed to Green at the page Telephony Settings Ext. IP Phones. 3.5 Configuring Analog Phone Extensions The Analog Phone extension numbers are preconfigured at ipbx (10 to 13 are mapped to FXS port 1 to 3). You may change the extension numbers according to your telephony plan. 3.6 Configuring PSTN Lines (only available at model ipbx-412 and ipbx-404f) Make sure that your PSTN telephone lines are active and phone numbers are provided by your PSTN service provider. Step 4 - Verifying Communications To monitor the on going call sessions, go to the page at Telephony Monitor View Mode. Default telephony plan of ipbx is listed in the following table. Description Default Value Extension number of Analog Phone (FXS) 10 to 13 Extension number of IP Phone 30 Outbound Code for PSTN 5* Outbound Code for VoIP None 4.1 Making an Internal Call Making calls between extensions. 12 Feb InnoMedia

13 For example, ext 10 calls ext Making an Outbound Call Making an outbound call from an IP Phone extension (or an Analog Phone extension) to an external phone number. For example, ext. 30 calls or 5* Making an Inbound Call Making an inbound call to an IP Phone extension (or Analog Phone extension). For example, calls an ipbx trunk line (either VoIP trunk or PSTN trunk). By default, the auto attendant is enabled. Hence the caller will hear the voice prompt ( Hello, you have entered the Interactive Voice Response service. If you know the extension number, please dial it now. For directory, please dial 0. ), and then dial 30. (You may change the auto attendant IVR later.) 1.3 Note for Remote Tele-commuters & Remote Manamgement For security reasons, if you would like to have ipbx to serve remote tele-commuters or users working at home, they need to have VPN (or other method) access to your corporate network, and register their IP Phone devices (or SIP phone) to ipbx LAN interface. The SIP proxy server IP address (or DNS) should be the LAN interface of the ipbx. IPBX WAN port only allows the access of WEB GUI pages, including the administrative and user-self web pages, via HTTPS protocol. The default configuration of ipbx disables the WAN access of WEB GUI as well as disable the PING services. You may enable WAN port access of GUI & PING via the following steps: 1. Logon to ipbx Web page via LAN access 2. Go to the page at Network Advanced Miscellaneous. 3. Check the box of Enable access to Web Admin via WAN interface if you will allow users to logon to selfcare web pages remotely. 4. Check the box of Forbid administrator to access to Web Admin via WAN interface if you do not allow anyone who knows administrative password to configure ipbx administrative WEB GUI remotely. Feb InnoMedia 13

14 2 Installing ipbx to your corporate LAN ipbx could be installed with the existing data networks. With this configuration, IP Phones may share the same network drop with computers to eliminate network rewiring costs. Many customers have concerns about the performance and their data network and potential security level of IP Phones. Here are the suggested topologies for IT managers to plan IP Telephony with data networks. 2.1 Network Placement for ipbx By using the existing data network, the investment for wiring of IP telephony can be saved Running Parallel with Existing Corporate Firewall ipbx connects to both the LAN and the Internet, operating entirely in parallel with the existing firewall without affecting firewall security. It handles SIP signaling and voice media streams; data will pass through existing firewall. There is no requirement to change security policy for the existing firewall. Figure 2.1 ipbx co-existing with corporate firewall, segregating the voice and data traffic You should be able to connect the WAN port of ipbx to the corporate router or core switch, and running in parallel with corporate firewall. Connect ipbx LAN port to corporate LAN switch, and connect the LAN port to be with the same subnet with IP Phones. Feb InnoMedia 14

15 2.1.2 ipbx at corporate firewall DMZ The ipbx connects to the DMZ interface of the existing corporate firewall. The ipbx uses a public IP address on its wan. The corporate firewall continues to control both voice and data security, but SIP traffic is passed directly between the corporate firewall and ipbx WAN port. Figure 2.2. ipbx behind corporate firewall at DMZ Note that you should refer to the manual of your corporate firewall, to assign a public IP address and point it to ipbx WAN port ipbx behind Corporate Firewall with Port Mapping The ipbx connects behind the corporate firewall with a range of TCP/UDP ports mapped to ipbx for voice services, all data and voice traffic still pass through corporate firewall. With this configuration, the protection is twolayered; however the voice quality will be dependent on the performance of corporate firewall routing capability. This enables you to run voice services to the public Internet while ipbx is hidden from the Internet by the corporate Firewall, where ipbx uses a private IP address on its wan port. Note that you have to refer to the manual of your corporate firewall, and forward ports from 61K to 64K to ipbx WAN IP address that you assign. It is necessary to have static IP address for ipbx for this topology setting. Feb InnoMedia 15

16 Figure 2.3 ipbx runs behind corporate firewall with application ports mapping to ipbx For new network setup also as SMB Firewall IPBX itself is also a SIP aware firewall. The ipbx sits at the edge of the corporate network and acts as the SMB firewall controlling both the voice and data traffic. Connecting one of the WAN ports of ipbx to the corporate router, and the LAN port to corporate internal switch. Note that the 2 WAN ports of ipbx are designed for ISP redundancy. If you decide to enable the backup facility, make sure to connect them to different routers. Figure 2.4 ipbx aggregating voice and data traffic: A SIP aware data firewall for the corporate LAN. Feb InnoMedia 16

17 2.2 Performance and Network Planning Considerations 2.3 Managing IP Addresses of IP Phones via ipbx For ipbx to fully exercise VoIP and provisioning services for your company, it is necessary to allocate a range of IP addresses specifically for IP Phone use. To fully utilize the VoIP system QoS and maintenance features provided by ipbx and to ensure enterprise network security, it is strongly suggest to have ipbx manage the IP addresses of IP Phones. Having planned the a static IP addresses for ipbx LAN interface and IP address range for IP Phone use, we shall start to configure ipbx s DHCP server to assign IP addresses to IP Phones. Power on ipbx, and connect ipbx LAN interface to the corporate LAN, and configure LAN interface IP address. As the example stated in section 1.2.1, IT manager assigns a static IP address to ipbx LAN interface, i.e, Procedures 1. Configure LAN interface of ipbx: Logon to ipbx admin Web GUI. Go to the page at: Network Settings LAN, to configure ipbx LAN interface as follows. Figure 2.7 Configuring ipbx LAN interface 2. Configure the ipbx DHCP server to add IP address range for IP Phones. Go to page at Network Settings DHCP. Enabling the ipbx DHCP server functionality, and entering the allocated IP address range. 3. If you would like ipbx DHCP server to manage IP Phone only, you may want to check Only for managed device. If you want ipbx also to assign IP addresses to other network devices (non-ip Phone devices), leave this item unchecked. Feb InnoMedia 17

18 Figure 2.8 Configuring IP address range managed by ipbx 4. If you have ipbx to manage the IP addresses of non-ip Phone devices, there are some LAN hosts require IP address for permanent lease, such as print servers, and etc. Please click MAC Binding button, and enter the MAC address of such equipment and the reserved IP address for it. Figure 2.9 Configuring IP addresses for devices which require permanent leasing of IP addresses Note: (2) If you uncheck the box Only for managed devices, ipbx as a DHCP server, will also IP address to the computers which are within the same subnet of ipbx and IP Phones. (3) If you have DHCP at your corporate installed, you need to arrange a range of IP address from this corporate DHCP server and assign this range to ipbx for managing IP address to IP Phones. Please refer to the manual of your corporate DHCP server for arranging the IP address. Feb InnoMedia 18

19 3 Preparing and Managing Corporate Telephony Plan The tasks of designing the ipbx telephony plan are straightforward, yet are dependent on your company organization structure. Table 3.1 is an example for your reference. When you have the table completed, you may start to configure ipbx for all the rule settings. IPBX provides the flexibility for IT managers to complete the IP telephony settings. There are two alternatives to manage the users, extensions, and devices. Input user/phone number/device at ad hoc mode Managing User_Device Arrangement in a batch mode by importing CSV File Input Before ipbx can start to serve the IP telephony devices for your corporate, you need to determine the best course of action for deploying IP phones for your organization. 1. Starting your Plan by preparing a telephony spreadsheet 2. Assigning Users and their Internal Extension Numbers (Ext. IP Phones, Ext. Analog Phones) 3. Determining User Groups (Extension Groups) 4. Assigning devices for Users (Devices) 5. Creating External Numbers (VoIP Trunks) 6. Assigning DID Numbers to particular users (VoIP Trunks) 7. Configuring PSTN lines and mapping Life line to analog phones (PSTN Trunks) 8. Configuring Incoming call rules (Trunk Routing) 9. Configuring Outgoing call rules (Trunk Routing) 10. Configuring Auto Attendant Rules 11. Configuring the miscellaneous telephony features. Feb InnoMedia 19

20 Device Model Model MAC Line Extension Group Ext. No PIN User Full Name Password DID No. ID ID ID MTA6308-SL1 4 11:22:33:D4:E5:F peter Peter (Business_1) Clinton MTA6308-SL1 4 11:22:33:D4:E5:F john John (Business_1) Williams MTA7308-SL 2 11:22:33:A3:11:F (Customer_1) pat Patricia Chang Note: Table 3.1 Company Telephony Plan 1. The device Model ID associated to its Device Model is listed at the page of System Provisioning Device Provisioning. 2. Line ID: the nth voice line of the particular device 3. Extension group: company s organizational group 4. Ext. No.: user extension number 5. PIN: for users to access voice mail via phones 6. User ID/Password: for users to access ipbx self-care web pages (can be identical to PIN, depending on settings) 7. DID No: the direct inward dialing number assigned to users, i.e., SIP VoIP trunk line number. CSV File Format for ipbx and an example MAC Address Model ID line ID Extension Number PIN User ID Full Name Password Peter 11:22:33:D4:E5:F peter Clinton 5001 Note that the device Model ID associated to its Device Model is listed at the page of System Provisioning Device Provisioning. Feb InnoMedia 20

21 4 Adding new managed IP Phones to ipbx Adding a device to the ipbx is dependent on how you have decided to manage the different devices behind the ipbx. You are able to manage the devices from the ipbx (called Corporate IT Management), or your SIP service provider (called Service Provider Control ) manages the devices for you. Below is a description of each. Service Provider Control In some circumstances, service providers will manage all IP Phone devices that are connected to the ipbx at your office. All MACs of each device and their associated attributes are configured at the Service Provider s Central Office (CO) provisioning server and will automatically update your ipbx database. Corporate IT managers just need to assign devices/lines to their users. Managing Devices at Corporate IT Manager s Control In some circumstances, for example, the Service Provider will only supply your DID Numbers and Account information for the ipbx VoIP Trunks, and you may have control over the configurations the ipbx and devices connected to the ipbx. Note: Devices that are connected to the ipbx should be certified for use with the ipbx. 4.1 Service Provider Control The devices being managed by the Service Provider will need to be configured for Provisioning, and the ipbx will also need to be configured for provisioning. The ipbx will then need to be provisioned with an appropriate Provisioning Tag to tell it what mode to use for the attached device provisioning. You may refer back to ipbx Provisioning Tag List for a full list of tags for the ipbx. The provisioning tag for the ipbx to tell it to let the Service Provider Control the attached device is: PHONE_MAC_PROVISION= 1; 1= service provider mode To assign IP Phone devices to a specific ipbx will require that the MAC address be input (separated by comma if more than one) after the model name in the ipbx provisioning configuration file. For example, PHONE_MTA5550_MACS=00:10:99:00:00:01, 00:10:99:00:00:03, A current list of supported models are listed below. 21

22 Table 4.1 IP Phone Model and Associated Tag Information Model Name MTA5550 MTA7308-SL MTA6308-SE MTA6308-SL1 MTA6308-SL2 Associated Tag Name for Provisioning Process PHONE_MTA5550_MACS PHONE_ MTA7308-SL_MACS PHONE_ MTA6308-SE_MACS PHONE_MTA6308SL1_MACS PHONE_MTA6308SL2_MACS The ipbx will be configured with appropriate devices as it gets provisioned by the service provider. Provisioning happens on power up, and typically once a day there after. If your service provider supplied the IP phones, they should have a list of the MAC address and models for each device; otherwise you will need to supply a list of MAC addresses and models for the devices to be connected the ipbx. This is also true for devices added after the initial configuration. The ipbx now just needs a user and extension assigned to each device. Figure 4.1 Device List at ipbx database (Telephony Settings Devices) 4.2 Managing Devices at Corporate IT Manager s Control Devices being managed by the IT Manager will need to be configured for provisioning, and the ipbx will also need to be configured for provisioning. The ipbx will then need to be provisioned with an appropriate Provisioning Tag to tell it what mode to use for the attached device provisioning. 22

23 You may refer back to ipbx Provisioning Tag List for a full list of tags for the ipbx. PHONE_MAC_PROVISION= 0; 0 = IT Manager mode When the ipbx is in IT Manager Control Mode, the IT Manager will then be responsible to add the devices to the ipbx. There are three methods to do this, Batch Mode, Device Auto-Discovery, and manually Importing devices in a batch mode Adding more than a couple of devices is best accomplished via Batch mode. The imported file is a CSV formatted file. Most data for the device and user can be entered into a file then imported. Below are an Example device list, and a Table describing each field. Example of the device list in csv format: Model ID MAC Address line ID Extension Number PIN User ID Full Name Password 1 11:22:33:D4:E5:F Alex Alex Plato Alex Attributes of entry fields: Field name Model ID MAC Address line ID Extension Number PIN User ID Full Name Password Description An integer identifying a specific device model (referring to the web page: System Provisioning Device Provisioning) MAC address of IP device (16 alpha-numerical codes with a colon to separate each consecutive 2 codes, e.g., xx:xx:xx:xx:xx:xx) An integer(start from 1) which identifies the nth voice line of this device The extension number assigned to this voice line PIN for this extension to access voice mail from phone or other services The User ID to which this extension number is assigned Full name of the user Password associated with the User ID, to access the user self-care web page. 23

24 Figure 4.2 Adding devices and users to ipbx at the batch mode Procedure: 1. Create a file to import with your device info. 2. Logon to ipbx with admin ID and Password. 3. Then go to the page at: Telephony Settings Devices. 4. Click the Import button to import device-user list to ipbx database. 5. After successfully importing the device-user list, check ipbx user-device table at Telephony Settings Ext. IP Phones to double check the settings, and do necessary modifications. 6. After having completed the verifications, go to page Telephony Settings Devices, click the Export button, and save the device-user list for future maintenance use. 7. If modifications need to be made in the future for additions or deletions, just edit the device-user list CSV file and perform step 1 to 6 again. Rules of importing CSV file to update ipbx database: If the User ID of a CSV entry already exists in the ipbx database, ipbx will add a new device (or new voice line with the same device MAC) usage ownership to this user. Model ID, MAC Address and line ID are mandatory fields. Extension Number should be coupled with PIN. User ID should be coupled with Password. 24

25 If User ID exists in an entry, it is required to input the Extension Number to this user. Full Name is an optional field. Configurations of entries of the imported CSV file will override the ones exist in ipbx database Adding devices by device auto discovering process Real-world scenario: Once there are new devices coming in sporadically, IT manager can just connect these units to network and power them on, then ipbx can discover new units automatically. It is a plug-and-play process, and does not require an error-prone process manually typing the MAC and model name of devices. Procedure: 1. Connect new IP Phone devices to the network nodes (switch/hub) which are within the same subnet as ipbx LAN interface. Then power on these devices. 2. New IP Phone units should be able to locate ipbx location and update their device information to ipbx database. 3. Logon to the ipbx administrative page, and go to the device management page at: Telephony Settings Devices. Press Discover button to refresh the page display, and the device information will be displayed on the web page, with the filtering attribute as New Devices. 4. Once completely configuring the newly added devices and users, click the Export button to output the device-user list for future maintenance and management purpose. 5. IT manager may then assign the usage owners of these newly added devices. Please see the chapter of assigning device to a user. 25

26 Figure 4.3 Adding Devices at Auto-Discovery Mode Importing devices manually ipbx also offers an alternative to allow IT manager to manually add one device at a time. By entering the admin web page at Telephony Settings Devices, clicking Add button, a dialog box displays. IT manager can type the MAC address of the new device, choose correct model name and the device provision policy. Having input the device attributes successfully, IT manager may then assign the usage owners of these newly added devices. Please refer to the chapter of assigning device to a user. 26

27 Figure 4.4 Adding Devices Manually 4.3 Adding any unmanaged SIP Phones to ipbx Service Domain In certain circumstances, you might have some 3 rd party SIP Phones that does not pass the ipbx certifications but you need to have them register to ipbx. Theoretically by following standard SIP standard, some basic call features can be done with standard SIP implementation. However, the advanced call features including 3-way calls, auto-discovery, provisioning and management features will not be available to those IP Phones which do not exist in the table at device provisioning page <System Provisioning Device Provisioning>. To assign these unmanaged SIP Phones to users and register to ipbx, you need to process the following steps: 1. Go to the page at Telephony Settings Ext. IP Phones, and click on any record that you want to configure. 2. Choose the item Unmanaged Device at the Device Model field, and click <Action > button. 3. Click on the < Extension Setting > button, and get into to General Setting page. Delete the contents in the SIP Auth password field. 4. You need to manually configure your IP Phone device, according to the user s guide of that specific IP Phone device in order to register to ipbx for telephony services. 27

28 Note that ipbx cannot guarantee the interconnection and voice quality of those uncertified 3 rd party IP Phones. 28

29 4.4 Creating Extension Numbers The ipbx will be assigned with the number of user license from the service provider. The user license is the total number of extensions which can be allocated to this enterprise. IT manager may create extension numbers in a batch mode, i.e., assigning attributes to a group (chunk) of extensions. 1. Login to ipbx admin web console 2. Go to the page at: Telephony Settings Ext. IP Phones 3. Click the Batch Config button to create extension numbers for ipbx users and devices. 4. Configure appropriate call privileges and attributes to this batch of extensions. 4.5 Adding Users to ipbx Figure 5.1 Creating Extensions in a batch mode There are several approaches to add users to ipbx database Adding Users by Batch Configuration It is the same process as Importing Devices in a Batch Mode. As a part of telephony plan of ipbx, this list comprises of device information and its associated user assignment. For simplifying the maintenance tasks and performing accurate check, it is suggested to take this method to manage ipbx device as well as user assignment, i.e., importing ipbx telephony CSV file. Please refer to the section: Importing devices in a batch mode. 29

30 4.5.2 Adding new users in an ad hoc mode 1. Login to ipbx admin web console 2. Go to the page at: Telephony Settings Users 3. Click the Add button and input users 4. In the dialog box, type the User ID, Full name, and Password. Once done, click the Add button below to add the new user list. Note that the ID and Password is for users to login to their individual ipbx user self-care page. 5. Click Apply button to conclude the setting, or cancel to drop. Figure 5.2 Adding users one at a time 4.6 Assigning an Extension Number to a New User Once you add users to ipbx database, you may start to assign them extension numbers. One user may have one or more extension lines. 1. Login to ipbx admin web console 2. Go to the page at: Telephony Settings Ext. IP Phones 3. Choose the extension number that you assign to this user, and highlight that record. The edit box displays at the bottom of current page. At the following example, choose ext for user <patricia>, giving this user a phone of MTA6308-SL model. The associated MAC address of this phone is automatically extracted from ipbx Device database. Choose the one that you plan to assign to Patricia, and then click <Action> button to confirm this configuration. 30

31 Note that you may also assign FXS ports (that analog phone connect to) to users as their extension numbers. Change steps at step 2 as Telephny Settings Ext. Analog Phones. Follow the same procedure as the Ext. IP Phone. Figure 5.3 Assigning an extension number to a user 4.7 Configuring VoIP Trunk Lines (External Lines) It is necessary to configure VoIP trunk lines (SIP trunk lines) before ipbx can route outbound calls to the external, or can receive inbound calls. A Service Provider assigns trunk line numbers (phone numbers) to a company, and the company IT manager assigns these numbers to corporate identities according to the following rules: Individual users for Direct Inward Dialing (DID) and Direct Outward Dialing (DOD) Trunk line phone numbers can be assigned to ipbx Auto Attendant systems as Public lines which may direct incoming calls to any extension in the directory list of any specific auto attendant number. Figure 5.4 Assigning ipbx trunk lines to individual users or public trunk lines for Auto Attendant 31

32 4.7.1 Create VoIP Trunk Line numbers for ipbx 1. Go to the page of Telephony Settings VoIP Trunks 2. Click the button of <Batch Config> to create VoIP Trunk line numbers. Figure 5.5 Creating and Managing VoIP Trunk Lines Modifying a VoIP Trunk Line Number 1. Go to the page of Telephony Settings VoIP Trunks 2. Click on any particular record, and the edit box to enter this particular VoIP trunk line values is displayed at the bottom of the page. Field Name Description User ID The SIP User ID. The E.164 phone number, DID (incoming) & DOD (outgoing) assigned by Service provider. Display Name Auth ID Password Profile Direction Private Line The SIP Display Name. Individual user or Auto Attendant name The SIP Authentication ID, associated with Service Provider The SIP Authentication Password associated to the Auth ID. SIP Proxy Server (at Service Provider site) registration profile setting Assigning number for Inbound and/or Outbound Either assigning this particular number to an individual as DID or assigning the none value opening for Auto Attendant routing profiles. 32

33 3. Click to activate this configuration. (If the User ID is new, click button.) Assigning Direct Inward Dialing and Outward Dialing numbers (DID/DOD) to Individual Users DID/DOD numbers are offered by service providers. An inbound call with a particular DID number is directed to that person who is assigned with the DID (VoIP Trunk Line number) instead of being routed to the Auto Attendant system. A user who is assigned with a DOD number can make outbound calls carrying his/her phone line ID (caller ID). DOD is often used in conjunction with DID to provide dedicated numbers to each person in a business. After you assign an extension to a user, you might want to give this user a DID/DOD number. 1. Go to the page at: Telephony Settings VoIP Trunks, 2. Click <Batch Config> button, and create new DID/DOD numbers. 3. Click <Add> to the list. Once complete, click <Apply>. 4. Go back to the page of VoIP Trunks, and click any particular number to configure. The edit box displays at the bottom. You may assign a public DID/DOD line (displayed as User ID ) to a user with a private extension (displayed as Private Line ). 5. Click to activate this configuration. (If the User ID is new, click button) Configuring VoIP Trunk Profiles Basically, the parameters for Profile settings are for line registration of the SIP Proxy server at central office site. If you choose multiple SIP telephony service providers, you may have to configure a SIP profile for each target server, respectively. Click the <Profile Config> button shown at Figure 5.4. Item Name SIP Domain/SIP Proxy Port SIP Registrar SIP Outbound Proxy Keep-alive interval TLS Description The IP address or domain name address of the target server at Service Provider Central Office 5060 for SIP communication Optional. The IP address or domain name address of the target server at Service Provider Central Office Optional. The IP address or domain name address of the target server at Service Provider Central Office Synchronizing the ipbx SIP registration with the target server at Service Provider Central Office Enabling this feature only if the peer target server at Service Provider Central Office requires to protect SIP signals exchanged 33

34 CA root certification with ipbx. Be sure to revise the Port value to 5061 if TLS is checked. If TLS is enabled, you have to load the 'CA root certification' file issued by your service provider to ipbx. Browse CA Root Certification document provided by your service provider and upload to ipbx by clicking <APPLY>. Limit Simultaneous Outgoing Calls Enabled only if required. Figure 5.6 SIP registration profile to the service provider. 4.8 Assigning Extension Numbers to Analog Devices The ipbx is equipped with 4 analog interfaces (FXS ports) to which analog devices, such as POT analog phones, low speed modem for credit card reader or fax machines, may connect. The procedure of adding analog devices is similar to adding users and assigning both internal extensions and DID/DOD to communicate external world. 1. Assigning internal extension to analog devices. Go to the page Telephony Settings Ext. Analog phones. 2. Click any port number that you plan to configure. The edit box displays at the bottom. Assigning the values as follows. Value Description 34

35 Port 1~4 Number User Group Profile Enable Action The labeled number at the back of ipbx, FXS ports Enterprise internal extension number The device or user s name which is assigned to the specific FXS port. If it is a device, it is still necessary to have its name input to the user database. Assigned extension group to this port System parameter settings (voice codecs) for FXS ports. Enable or disable the current line temporarily Press to confirm the current configuration 3. Follow the same instructions as Assigning a Direct Inward Dialing and Outward Dialing numbers (DID/DOD) to Users for analog devices. Figure 5.7 Assigning extension numbers to ipbx analog devices 4.9 Configuring PSTN Trunks: only at models ipbx-412 and ipbx-404f In addition to SIP Trunk lines (VoIP lines), enterprises may hope to keep several traditional PSTN lines for some reasons. Some of them are to keep redundant backup lines for physical location discovery capability of emergency calls (PSAP, public safety answering points), or fallback during failures of power or Internet connection occasions. There are at most 12 PSTN lines that ipbx can use. 1. Be sure that your PSTN telephone lines for ipbx connection are active and phone numbers are assigned by the PSTN service provider (local exchange carrier). 2. Connect the ipbx FXO port(s) to the PSTN line jack(s). 3. Login to ipbx admin web page, go to Telephony Settings PSTN Trunks 35

36 4. Click the associate port number (1 ~ 12) which is assigned with the PSTN number. Enter the phone number. 5. Configure the parameters to the number assigned to the specific ipbx FXO port. a. <Profile>: defining the codec used for this line. Suggesting to use the factory default value. b. <Direction>: Allowing incoming or outgoing calls, or both. c.<private Line>: if this line should be dedicated for any user. d. <Life Line>: This specific PSTN line will be mapped to one FXS port (for analog phone) of ipbx. If power failure happens, this analog phone is still able to make or receive calls. e. Click Action to confirm the settings Configuring Extension Groups Figure 5.8 PSTN Trunk Line Settings Hunting Groups Extension hunting groups can be defined according to task groups or corporate departments. Groups are also related to the call flow designs for Auto-Attendant systems. Any incoming calls to a specific hunting group number will ring any phone of this group s members. The ringing order can be set as sequentially or ring all simultaneously. Any group member may pickup an incoming call ringing at other desktop from his/her IP Phone. First of all, you will want to define members belonging to each group, and give a group extension number. Then configure the call features and voice mail for this particular group. 36

37 Figure 5.9 Defining Call Hunting Group 1. Go to the page of Extension group settings, Telephony Settings Extension Groups.. Click any one of them, and start your configurations. 2. Give an extension groupnumber (Number 200) for Customer service. for this selected group. 3. Click the Action button to add this configuration to ipbx database. 4. Click the Group Setting button to configure all the relevant call features and select group members Boss/Secretary Groups Boss/Secretary group can be defined according to task groups or corporate departments. Any calls designated to the extension of Boss ring the phones of his/her secretary members by a prioritized order. 37

38 Figure 5.10 Boss Secretary Group 4.11 Telephony Feature Settings ipbx provides the flexibility for IT managers or end users to configure call settings for systems, groups or for individual users. Clicking the button Settings will direct you to configure phone features General Settings General Setting allows IT manager to configure user s password to register to ipbx and PIN to access voice mail from phones. Go to the page of Telephony Settings Ext. IP Phones. Click on a user s Setting button, and get the following user configuration page. (1) For managed devices, ipbx automatically generates SIP Authentication Password to the device associated to this specific extension. IT managers are allowed to configure PIN number and Full Name of the user. The PIN number is used to access voice mail and other call features from this phone device. (2) For unmanaged devices, IT managers may change the SIP Authentication Password which should be configured to the associated IP Phone device. IT managers are allowed to configure PIN number and Full Name of the user. The PIN number is used to access voice mail and other call features from this phone device. 38

39 Figure 5.11 User General Settings Feature Setting Figure 5.12 User Phone Feature Settings Call Level IDD: International Direct Dialing, including Domestic Direct Dialing, Local Direct Dialing, VoIP, and extension numbers. DDD: Domestic Direct Dialing, including Local Direct Dialing VoIP, and extension numbers. LDD: Local Direct Dialing including Local Direct Dialing VoIP, and extension numbers. Internal: ipbx extension numbers only. All Forwarding 39

40 Forwarding incoming calls to any designated phone which can be either an internal number or an external number. If you enter All Forwarding destination, the setting of Busy Forwarding and No Answer Forwarding will be invalid. Busy Forwarding Forwarding incoming calls to another phone which can be either an internal number or an external number, if this line is busy. No Answer Forwarding Forwarding incoming calls to another phone which can be either an internal number or an external number, if the call is not answered within a specific timeframe. Find Me / Follow Me The service allows users to configure several numbers to answer any incoming calls. Forward to My Voice Mail If the incoming is not answered, call will be forwarded to the Voice Mail. Callers will hear greeting and may leave messages. Do Not Disturb Stop all incoming calls. If this item is checked, settings for any forwarding features described above are invalid. Call Pickup Any other internal extension may pickup an incoming call ringing at other desktop from his/her extension. Anonymous Call Rejection Rejecting any incoming calls with anonymous numbers Voice Mail Settings IPBX Voice Mail (group or individual) can be retrieved from the following manners: Access voice mail from your phone (by entering PIN number), or any phones (entering the feature code 1, and PIN). 1 Check the feature code definition at the page: Telephony Feature Codes. 40

41 Access voice mail by logging into personal self-care web, with or without notifications. Access voice mail from s. Note that the preferred codec for web or access can only be configured as PCMU. Figure 5.13 Group Voice Mail Settings 4.12 Setup Call Routing Rules Call routing rules include the configurations for incoming calls, outgoing calls, and private trunk lines. VoIP and PSTN trunk lines can be configured separately Setup Incoming Call Routing Rules A company may assign some phone numbers (either VoIP or PSTN) routed to Auto Attendant system (ATT) in addition to being directed to any specific personnel (DID). Depending on the numbers that callers dial to the company, ipbx may direct incoming calls to their associated Auto Attendant profile (multiple auto attendants). The example stated below shows you the steps to assign numbers with different routing rules, and create associated Auto Attendant profiles. 41

42 Two external phone numbers (VoIP trunk lines) are routed to Auto Attendant system. They are for corporate headquarter (HQ) auto attendant profile, and for customer service (CS) auto attendant profile. The incoming calls are not limited to only one session, for example, calls that are designated to HQ, ipbx may sequentially search first available line and create a connection to HQ ATT until reaching the maximum concurrent trunk line number purchased. 1. Go to the page of Telephony Settings VoIP trunks. 2. Configure phone numbers: and as the company representative numbers, named one as HQ and the other CS as the image shown below. Note that the Private line field should be left as None so that incoming call designated to the specific numbers will be routed to Auto Attendant instead of any personal desktop phone. 3. Configure the Profile for the numbers. Please refer to section < Configuring VoIP Trunk Profiles > for the details. Figure 5.14 Assigning Auto Attendant Incoming line information 4. Go to the page of Telephony Settings Trunk Routing VoIP Incoming Call. This page displays the numbers available for being assigned to company representative numbers. 5. Click the <Rule Setting> button and define the routing rules for any particular representative numbers. 42

43 Figure 5.15 Assigning Auto Attendant Routing Rule 6. Configuring the incoming call routing rules by the following criteria. Always routing incoming calls to a particular a.) auto-attendant profile, b.)voice mail system, c.) extension group, or d.) a particular personnel extension number. Routing incoming calls by schedule. Pick a color block that is defined with the destination, and fill the schedule diagram with mouse clicks. The example below shows that the incoming calls are routed to Auto Attendant 1000 during business hours (blocks in blue), and Auto Attendant 1001 after hours (blocks in red). Figure 5.16 Auto Attendant Incoming Call Routing Rule and Schedule Settings 43

44 Setup Outgoing Call Routing Rules IT manager may setup the outgoing calls routing rules for the trunk lines that are not assigned to individual DIDs. If there is no special consideration, ipbx choose circular hunt scheme to select an available trunk line for an outgoing call request. Figure 5.17 Outgoing call line selection rule Note that the Private Trunk means the trunk line numbers which are assigned to individual users as DID numbers. 44

45 5 Configuring ipbx Telephony Features InnoMedia ipbx provides salient telephony features which are easily configured via web GUI. 5.1 Configuring Auto Attendant Rules Auto Attendant Rules allow callers to choose a path through your phone system (i.e. Press 1 for Sales, 2 for Support,9 for operator. For many businesses, the Auto-Attendant feature is an opportunity to replace a live operator. With a few simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls on-site or off-site, and after hours. ipbx allows multiple Auto Attendant configurations. Different incoming call numbers can be routed to different Auto Attendant paths. (Please see Incoming call routing rules. ) By default, a company may configure up to 10 different Auto Attendant rules, each with different IVR, and member settings. Figure 6.1 Configuring Auto Attendant Rules 1. Go to the page of Telephony Advanced Auto Attendant 2. Click an Auto Attendant record that you plan to configure, as shown in Figure 6.1, the edit box is displayed at the bottom of this page. This example is to configure incoming calls for customer service purpose. Refer to Figure 5.15, calls bound to the number will be automatically answered by this auto attendant settings: 1001, Customer Service. 3. Highlight this Auto Attendant record, and type the name as Customer Service. 45

46 4. Click the button to assign the extensions and ext. groups to which customer service Auto Attendant calls can be routed. Choose (highlight) selected numbers from Available Number list and send the selected items to the Directory list. If a call routed to any of the selected extensions and get no answered, the calls will be routed back to the auto attendant main menu. Auto add new extension numbers to the directory means whatever new extension added to ipbx system, it will be automatically added to this particular Auto-Attendant Directory. Enable to make outbound call means allowing 2-stage dialing to an external phone number. This requires input a password in order to get further service or avoid fraud. Click Change Gateway Password button to secure the access of outbound calls. 5. Click the button to upload the Auto Attendant IVR (public greeting) to ipbx database and to associate to this specific Auto Attendant number. Note that the audio file format should be g.729 or g.729a. (go to the following URL to download the audio file conversion utility). The IVR guides callers to enter numbers to get further service. (e.g., thank you for calling, please press 0 for customer service, or press ext. numbers, or ) 6. Click the button to configure to direct incoming calls to their intended destination. Ad the following example in Figure 6.2, dialing 0 that directing calls to extension group 100 (customer service), and dialing 1 to extension 101 (huntgroup2). Figure 6.2 Defining Auto Attendant Dial Pad Keys 46

47 5.1.1 Make 2 stage outgoing calls from a remote site via ipbx If an authorized user is away from office and wishes to make outbound calls via the service of ipbx, he should be able to dial the number of ipbx, once being authorized by dialing the gateway password, and then dial the destination number from ipbx. 1. IT manager should configure the gateway password for such service at the page of Telephony Advanced Auto Attendant. See Figure 6.1, pressing the button of <Change Gateway Password>. 2. Be selective to provide the Gateway Password to authorized personnel to avoid fraud. 3. A remote user dials the ipbx number entering ipbx auto attendant system, and then dials the destination number. 4. ipbx will prompt a message to ask for correct gateway password. Once being authorized, the call will be connected. 5.2 Configuring Voice Mail It is straight forward to configure ipbx voice mail. Go to the page of Telephony Advanced Voice Mail System, and you may start to configure. The audio format of the IVR or greeting messages need to be encoded with g.729 or g.729a. (Please go to the URL ( to download the audio format conversion utility, from PCM to g.729.) The total available free storage space at ipbx is shown on the main page of admin utility. Codec type Access method(s) size per min (byte) 1926MB in total g.711 (PCM) Web, , phone 480 KB Around 4K min g.729 phone 60 KB Around 30K min Voic to configuration To enable voice mail mailed with system, there are two methods as the following. 47

48 1. Click the SMTP Server link to open the configuration page, or 2. From the page of System SMTP SMTP means simple mail transport protocol. Note to input the Your Name and Address of company s IT manager or ipbx administrator. ipbx will send system notifications to the address on this page. Any ipbx users may have own voice mail configuration at his/her self-care page. On user selfcare page, a user can configure his/her voice mail be sent to the designated . Please refer to the client configuration guide of your system (either hosted or premises based). Figure 6.3 Configuring the Corporate Server Information for ipbx 5.3 Overhead paging system The reality for employees of any size company is that they will need to leave their desks periodically. The problem arises if an important client calls in with an urgent matter. Proper handling of this situation is vital to maintaining optimal customer service. Overhead paging is also a convenient way to announce a guest in the lobby when someone is on their phone. It avoids the problem of overlooked voic s or text messages, and ensures the customer will be attended to quickly and not forgotten. 48

49 To make use of ipbx to perform broadcast or announcement, just connect a speaker, amplifier or an overhead paging system to the ipbx audio out interface. At the following example, a user may just dial the extension 1888 and will be able to make a broadcast via the overhead paging equipment. 5.4 Configuring Music on hold Figure 6.4 Configuring ipbx Overhead Paging System ipbx provides the flexibility and convenience for IT manager to configure the music or any audio message to play for people waiting during call on hold. The music or audio message sources can be either audio files or input live audio source from radio/cd player via ipbx audio-in interface. Go to the page of Telephony Advnaced Music On Hold. 5.5 ipbx Denial List and Black List Denial List Figure 6.5 Configuring ipbx Music on hold Go to the page of Telephony Advanced Denial List. Denial List means that ipbx prohibits the numbers for outgoing calls, i.e., prohibiting ipbx users to make calls to the numbers in the list. 49

50 The denial list entries can be phone numbers or represented as wild card. Such as xxxx, means all numbers range from to Black List Go to the page of Telephony Advanced Black List. Black List means that ipbx prohibits the incoming phone numbers which are in the black list. Note that the black list function only works when the CND (caller number display) function available from service provider. The black list entries can be phone numbers or represented as wild card. Such as xxxx, means all numbers range from to Emergency Calls Emergency calls include 911 and other numbers for help. Once a user dials the number in the emergency call list, this call will be routed to PSTN line for regulatory purpose. Go to the page of Telephony Advanced Emergency Call. Type the emergency call number at the phone number box and the name for this number. Figure 6.6 Configuring Emergency Call Numbers 50

51 5.7 ipbx dialing plan ipbx allows users to enforce any particular outgoing call to route to either PSTN or SIP Trunk line Outbound Call Prefix Go to the page Telephony Advanced Dial Plan, the Outbound Dial Prefix tag. At the example below, dialing 5* followed by the outbound phone number directs this call to PSTN line. There is no prefix number required for calls directing VoIP route. That is, calls are routed to SIP Trunk lines by default. Outbound code When a caller from any extension dials a number that matches the dial pattern, the outgoing call will routed to external line through the trunks group. It need to distinguish between the following dial prefixes: PSTN, VoIP. Service Prefix (Not supported by ipbx-400) It only for PSTN dial prefix setting. Service Codes is used to match outgoing call type. LDD Service Codes Local Direct Dialing Service Codes DDD Service Codes Domestic Direct Dialing Service Codes IDD Service Codes International Direct Dialing Service Codes 51

52 Figure 6.7 ipbx Dialing Plan Management Feature Access Code A user may dial the 2 digit number preceded by a * sign to activate any call feature. For example, dial *14 to activate Call Park function. Go to the page Telephony Advanced Dial Plan, the Feature Access Code. Figure 6.8 Configuring ipbx Feature Access Code 5.8 Miscellaneous Settings Go to the page Telephony --> Advanced -->Miscellaneous This page consists of SIP and VoIP settings which are pre-configured by your SIP Trunk service provider or System Integrator. SIP Session Timer SIP Session Timer The SIP Session Timer Support feature adds the capability to periodically refresh Session Initiation Protocol (SIP) sessions by sending repeated UPDATE or INVITE requests. 52

53 Call Park Call Park Timer Call park timeout of incoming call. Hot Line and Hook Flash Hot Line Timer Hot Line can be activated after timeout. This delay is configured centrally and can be valid on each analog phone. Hook Flash Timer Analog phone user can define the maxinum time interval of a quick off-hook/on-hook/off-hook cycle, according to your phone. By default, 800ms. Distinctive Ring With Distinctive Ring, you can recognize the incoming call's type before answering the call. You can distinguish between inbound calls, group calls and those on each analog phone. Group Call (Ring One) Extension group call, its ring order is Ring One(Linear) or Ring One(Circular). Group Call (Ring All) Extension group call, its ring order is Ring All. Inbound Call to Extension Inbound Call directly to Extension. Those Default The phone default ring cadence. Preferred CODEC for External Audio Source and Overhead Paging You can select preferred Audio in/out CODEC from the pull-down list. Announcement If you checked the option, caller will hear announcement for unreachable phone number. 53

54 5.9 Access ipbx event logs Go to the page at Telephony Advanced Log to access system events of ipbx. The event log records all the information of SIP signals exchanged between ipbx and the target clients, including IP Phones or peer SIP equipment. <Refresh> extracts the current data event logs and represents them at the web pages. <Export> exports ipbx database to a text file. <Clear> empties the ipbx event database. <Diagnose> selects any specific IP phone clients or SIP trunk lines to be tracked with the SIP communication messages. Figure 6.9 ipbx event log 5.10 Access ipbx Communication Records Monitoring the on-going call sessions It is sometimes necessary to monitor the ongoing call sessions between ipbx users, as well as call sessions over SIP trunk lines or PSTN trunk lines. Go to the page Telephony Monitor. Monitoring the historical detailed call record (CDR) It is possible to inquiry call records filtered by caller ID (phone number), date, and call duration periods. Go to the page Telephony Call History to check the historic data. 54

55 Access ipbx phone book All the phone numbers, including user extensions, IVR numbers, System speed dial, and outbound prefix code, can be retrieved at the ipbx phone book pages ipbx Feature Code Look Up Map All the access codes of ipbx operating features and call features are listed in this page. It is suggested to print out this page for reference any time. Go to Telephony Feature Codes to check all operational codes of ipbx. Figure 6.10 ipbx Feature Codes for Server Features 55

56 Figure 6.11 ipbx Feature Codes for Set Based Features 56

57 6 System Configuration 6.1 Administrator Configuration The Administrator page allows you to modify the password for the system administrator account Accessing the Administrator Page Procedure: 1. Click the icon on the navigation bar. The System Configuration Page appears. Figure 7.1 Configuring ipbx administrator account 2. Click the Administrator link under the System menu in the left panel. The Administrator configuration screen appears (see Figure ). 57

58 6.1.2 Configuring Administrator Account The password associated with the User ID allows the system administrator to access admin web page and the PIN number. The PIN number is used by the administrator to record the global greeting message of AutoAttendant system and voice mail system. To change your password: 1. Enter your old password in the Old Password field. 2. Enter a new password in the New Password field. 3. Re-enter your new password in the Confirm New Password field. 4. Click Apply to submit your changes. To change your PIN: 1. Enter the old PIN in the Old PIN field. 2. Enter a new PIN in the New PIN field. 3. Re-enter your new PIN in the Confirm New PIN field. 4. Click Apply to submit your changes. To change your and company name: 1. Enter your new address and click Test account button to test your address. 2. Enter your company name in the fields. 3. Click Apply to submit your changes. 6.2 SMTP Configuration The SMTP Configuration screen allows the system administrator to configure the SMTP server information. SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving e- mail Accessing the SMTP Configuration Page Procedure: 58

59 1. Click the icon on the navigation bar. 2. Click the SMTP link under the System menu in the left panel. The SMTP configuration screen appears (see Figure 7.1). Figure 7.1 ipbx SMTP Configuration Page Configuring SMTP To configure your SMTP server, follow these steps: 1. Enter your name the way you want it appears on the screen in the Your Name field. 2. Enter your address in the Address field. An alert will send to this account when you have received new voice mails or there is new firmware updates. 3. Enter the SMTP server IP in the SMTP Server field. 4. Enter the SMTP Server Port in the SMTP Server Port field. The default is Check the option box if the server requires an encrypted connection (SSL). Your Internet service provider should provide you the information. 6. Check the option box if your outgoing server (SMTP) requires authentication. Your Internet service provider should provide you the information. 59

60 7. Enter the Username and password in the fields that matches the configuration on your SMTP server if your outgoing server (SMTP) requires authentication. 8. Click the Test Account Settings button. A test message will be sending to the address you have entered in the field. 9. Click to submit your changes. 6.3 System Time Configuration The System Time Configuration screen allows the system administrator to configure the System Time Accessing the System Time Configuration Page Procedure: 1. Click the icon on the navigation bar. 2. Click System Time link under the System menu in the left panel. The System Time Configuration screen appears (Figure 7.2). Figure 7.2 Configuring ipbx system timer 60

61 6.3.2 Configuring System Time To configure system time follow these steps: 1. Check the Enabled option box to enable SNTP. 2. Enter the SNTP Sever IP in the SNTP field. 3. Select the Local Time Zone from the drop-down menu. 4. Check the DST Enabled option box if you want to enable daylight saving time. 5. Enter the Start and End time of the Daylight Saving Time in the fields. 6. Enter the Offset in minutes. 7. Click Apply. 6.4 Provisioning The Provisioning page lets the system administrator to configure ipbx server as well as the devices connected to it Accessing Provisioning Page Procedure: 1. Click the icon on the navigation bar. 2. Click System Time link under the System menu in the left panel. The Provisioning screen appears (Figure 7.3). 3. Configuring ipbx as a provisioning client to the CO s Auto Provisioning Server, ipbx may download system configurations and updated product image files for both ipbx and managed IP Phone devices. Server name: The IP Address or DNS name of CO s Auto Provisioning Server Port: The application port that ipbx opens for provisioning services User Name: the ipbx s login name to CO s Auto Provisioning Server Password: the ipbx login password to CO s Auto Provisioning Server 61

62 Figure 7.3 CO s Auto Provisioning Server Information Configuration Provisioning ipbx and Devices To provision the ipbx server: 1. Check the Enabled option box. 2. Enter the name of Auto Provisioning server at Service Provider s central office in the Server Name field. 3. Enter the port number in the Port field. 4. Enter the user name in the User Name field. 5. Enter the password in the Password field. 6. Click the Apply button to submit your changes A list of devices connected to the ipbx is displayed on this page. To provision the devices: 1. Click the Device Provisioning tab 2. If you wish to edit the Administrator s Address, click the Administrator Address link. The Administrator page appears to let you configure the information. 3. If you wish to edit the SMTP server, click the SMTP Sever link. The SMTP page appears to let you configure SMTP information (see Figure 7.4). 62

63 Figure 7.4 ipbx managed device configuration 4. Click the Action button. 5. The Device Codec Setting page appears (see Figure 7.5). Figure 7.5 The codec settings of a particular IP Phone model 63

64 6. Select the Packetization time from the drop-down menu. 7. To change the priority level of the CODECs, select the CODEC and click the up and down arrows at the bottom-right hand corner. To remove a CODEC, click the delete button. 8. To restore the factory default, click the Restore Default button. 9. Click Apply. 6.5 DMS Configuration This page allows the system administrator to define the DMS settings. DMS (device management system) is a CO equipment used to remotely diagnosis devices via SNMP management Accessing DMS Configuration Page Procedure: 1. Click the icon on the navigation bar. 2. Click System Time link under the System menu in the left panel. The DMS Configuration screen appears (Figure 6.7). 64

65 Figure 6.7 DMS configuration Configuring DMS To configure the DMS follow these steps: NOTE: Please refer to your DMS server settings to configure the DMS parameters on your ipbx. 1. Check the Enabled option box to enable the DMS. 2. Enter the Device Type in the Device Type field. 3. Enter the DMS Server IP address in the DMS Server field. 4. Enter the DMS Server Port in the DMS Server Port field. 5. Enter the Local DMS Port in the Local DMS Port field. 6. Inter your Region ID in the Region ID field. 7. Select the Heartbeat Type from the drop-down menu. 8. Click Apply. 6.6 Backup and Restore Configuration To prevent the database from any accidental damage, system performs the auto backup procedure automatically during each system boot up time. If system auto check mechanism finds that there are damages of database file, the auto restore process will be automatically triggered. System administrator can also manually backup and restore the system information via the web interface. The Backup and Restore page allows the system administrator to backup the system configuration information to the external USB devices Accessing the Backup and Restore Configuration Page Procedure: 1. Click the icon on the navigation bar. 65

66 2. Click System Time link under the System menu in the left panel. The Backup and Restore Configuration screen appears (Figure 7.7). Figure 7.7 ipbx System Configuration Backup and Restore Database Backup and Restore To backup the data, follow these steps: 1. Select the Storage Area from the pull-down menu. Make sure the Status field shows Connected, which means there is an external storage device connected to the ipbx via the USB port. 2. Enter the configuration file name in the Configuration File Name field and enter any notes in the comments as needed. The file will be saved as a single text file. To restore the system information from the backup file, follow these steps: 1. Select the backup file and click Restore. 6.7 Maintenance This page allows the system administrator to reboot, restore factory default and restore WAN MAC address. 66

67 6.7.1 Accessing Maintenance Page Procedure: 1. Click the icon on the navigation bar. 2. Click System Time link under the System menu in the left panel. The Maintenance screen appears (Figure 7.8). Figure 7.8 ipbx system maintenance Rebooting To reboot the system, click the button. Restore Factory Default To restore the values of all system parameters to the Factory Default, click the button. Restore WAN MAC Address To restore to factory default MAC address, click the button. 67

68 6.8 Storage This page displays the storage information of internal NAND FLASH and the external USB storage Accessing the Storage Configuration Screen 1. Click the icon on the navigation bar. 2. Click Storage link under the System menu in the left panel. The Storage screen appears (Figure 7.9). Figure 7.9 ipbx External Storage Device Management Viewing the Storage Information Viewing the Internal Flash Memory The system administrator can use this page to see the available space on the internal flash memory. Disconnecting External Storage If you have the external USB storage devices connected to the ipbx, you can disconnect them by clicking the Disconnect button located at Action column. 68

69 6.9 UPS This page displays the UPS status information Accessing the UPS Status Information Screen 1. Click the icon on the navigation bar. 2. Click UPS link under the System menu in the left panel. The UPS screen appears (Figure 7.10). Figure 7.10 UPS Power Status Monitor Viewing UPS Status Information If you have a UPS system connected to the ipbx system, the UPS status information will be displayed on the screen. For details on the UPS system, please refer to your UPS system manual. 69

70 6.10 Audit Log The Audit Log screen records major operations of the administrator. It allows he/she to view the log on the web and also as needed output the data to the local hard drive. The system maintains up to 1,000 records. If the record exceeds 1000, the new record will overwrite the earliest record Accessing Audit Log Screen 1. Click the icon on the navigation bar. 2. Click Audit Log link under the System menu in the left panel. The Audit Log screen appears (Figure 7.11). 3. ipbx Audit Log records the ID and IP information of any personnel who accesses ipbx management utility. Figure 7.11 ipbx Audit Log Filtering the Audit Log To filter the audit log, follow these steps: 1. Select Filter from the drop-down menu. 70

71 2. Enter the filtering criteria and click the Search button Exporting the Log To export the log to your local hard drive, follow these steps: 1. Click the button, the File Download pop-up screen appears 2. Click to view the file or click to save the file in your local hard drive Information The Information screen displays the version information Accessing the Information Screen 1. Click the icon on the navigation bar. 2. Click Information under the System menu in the left panel. The Information screen appears (Figure 7.12). 71

72 6.12 Miscellaneous Configuration Figure 7.12 ipbx System Information The Miscellaneous Configuration screen allows the system administrator to configure: Records per page System auto refresh time System auto logo out time Accessing the Miscellaneous Configuration Screen 1. Click the icon on the navigation bar. 2. Click Information under the System menu in the left panel. The Miscellaneous screen appears (Figure 7.13). 72

73 Figure 7.13 ipbx Web Representation Configuration Configuring Miscellaneous Settings To configure the miscellaneous setting, follow these steps: 1. In the Page Setting field, enter the number of records you would like to see per page. The minimum number can be displayed per page is 10 and the maximum is In the Auto Refresh field, the time interval in seconds from the drop-down menu that the system will automatically refresh the information on the screen. 3. In the Auto Logout field, enter the duration in minutes that the system will automatically logout the user when there is no activity presents. 73

74 7 Network Configuration 7.1 Settings Under Settings there five sub-menus: Monitor: displays the network status information Internet Connection: lets the system administrator select the connection type and configure the configuration information provided by your ISP. LAN: lets the system administrator configure the LAN setting of ipbx. DHCP: lets the system administrator configure the DHCP server function to allow your local client to obtain dynamic IP address Monitor The Monitor screen allows the system administrator to view the network status Accessing the Monitor Screen 1. Click the icon on the navigation bar. 2. Click Monitor under the Settings menu in the left panel. The Monitor screen appears (see Figure 8.1) 74

75 Figure 8.1 ipbx network monitor screen Information on the Monitor Screen Internet Table 1describes the information displayed on the Internet fields. Table 1 Field Current Connection Description Internet connection type being used. Click the Log button to view the system log. The log records the event information of each connecting Internet process, mainly including: time, event description, and can export and clear record. 75

76 Connection State MAC Address IP Address Netmask Default Gateway NS1 DNS2 Internet connection status (Connected, Not Connected, or Connecting) ipbx system Internet interface's MAC address Internet interface's IP address IPBX system Internet interface's netmask Internet interface default gateway's IP address Internet interface's primary DNS server's IP address Internet interface's secondary DNS server's IP address LAN Describes the information displayed in the LAN fields. Field Description MAC Address IP Address Netmask LAN interface's MAC address LAN interface's IP address LAN interface's netmask 76

77 DHCP Enabled DHCP service enabled status: Enabled or Disabled Port Mapping Table The Port Mapping table displays the mapped IP and port related information, including "port forwarding" and "UPnP" used external IP address, external port, internal IP address, internal port, protocol, expiration time and description. To see the port mapping information, click the appears. button. The Port Mapping Table Figure 8.2 ipbx VoIP Firewall: Port Forwarding Mapping Table Field Description No. Enabled Record Number This rule enabled status External IP External Port Internal IP Internal Port Protocol Expired Time Description External network IP address. External network port number Internal network IP address Internal network port number Communication protocol type: TCP and UDP, TCP, UDP Mapping's expiration time A note for the rule. 77

78 Refresh Screen refreshes automatically according to the time interval. The time interval can be set at the "Auto Refresh" page under the "System". Click page will be refreshed immediately., and Routing Table The routing table displays static routing related information, including interface, destination network, and Metric count. To view the routing table, click the button. The Routing Table appears Figure 8.3 ipbx VoIP Router: Static Routing Table Field Description No. Interface Destination IP Netmask Netmask Gateway Record Number Static routing's interface name The destination network IP address that this route reaches The destination network netmask that this route reaches The destination network netmask that this route reaches When the interface is "LAN", it needs to set up the gateway's IP address Metric Metric count, the default is 1. Refresh Screen refreshes automatically according to the set time interval. The time interval can be set at the "Auto Refresh" page under the "System". Click 78

79 , and page will be refreshed immediately. 7.2 Internet Connection Internet Connection Configuration This Screen allows the system administrator to configure the Internet connection type and related information provided by your Internet service provider. There are four connection types available for selection under the Internet Connection Type drop-down menu: None: Do not use Internet connection PPPOE: Use Ethernet PPP to set up Internet connection, e.g., ADSL DHCP Client: Use DHCP service to set up Internet connection, e.g., Cable Modem Static IP: Use the static IP address provided by the ISP to set up Internet connection Accessing Internet Connection Screen 1. Click the icon on the navigation bar. 2. Click Internet Connection under the Settings menu in the left panel. The Internet Connection screen appears (see Figure ). 79

80 Figure 8.4 ipbx Internet Access Settings Configuring Internet connection PPPOE PPPoE uses PPP to set up Internet connection. Figure 8.5: ipbx Internet Settings: PPPoE Field Username Password On-Demand Connection Always Connection Connection State Description The unique login ID provided by your ISP for Internet connection The security password provided by your ISP for Internet connection Auto set up connection while accessing the Internet, and after it exceeds the set idle time, the system will auto disconnect. Always keep this connection after connected. If the connection is disconnected, the system will auto reset up connection. Display current Internet Connection State Internet Connection Record Click the button to see the history of 80

81 Internet connection and export the data to your local drive. Log Record the event information of each connecting Internet process, mainly including: time, event description, and can export and clear record. Click the button to see the PPPoE connection events' history record and export the data to your local drive. Refresh Pages refresh automatically based on the time interval. This time interval can be set on the "Auto Refresh" page under the "System". Click page will be refreshed immediately., and DHCP Client Use DHCP service to set up Internet connection. 81

82 Figure 8.6 ipbx Internet Settings: DHCP Field WAN Interface's MAC Address Restore Default Connection State Description That's WAN interface's MAC address. Some ISPs may ask user to use the appointed MAC address to lock the user's identity. Restores the MAC address to the factory default. Whether it has accessed to the Internet, that's, "Connected", "Not Connected" or "Connecting" Internet Connection Record Click the button to see the history of Internet connection and export the data to your local drive. 82

83 Log Record the event information of each connecting Internet process, mainly including: time, event description, and can export and clear record. Click the button to see the DHCP connection events' history record and export the data to your local drive. Refresh Pages refresh automatically based on the time interval. This time interval can be set on the "Auto Refresh" page under the "System". Click page will be refreshed immediately., and Static IP If your Internet service provider (ISP) provides one static (fixed) IP address, netmask and gateway, select the Static IP for your Internet connection type. IP Address Netmask Field Description ISP provided static (fixed) IP address for Internet connection ISP provided netmask 83

84 Default Gateway DNS1 DNS2 (optional) Connection State ISP provided default gateway IP address. ISP provided DNS server IP address ISP provided backup DNS server IP address. It can be empty Whether it has accessed to the Internet, that's, "Connected", "Not Connected" or "Connecting" Internet Connection Record Click the button to see the history of Internet connection and export the data to your local drive. Log Record the event information of each connecting Internet process, mainly including: time, event description, and can export and clear record. Click the button to see the Static IP connection events' history record and export the data to your local drive. Refresh Pages refresh automatically based on the time interval. This time interval can be set on the "Auto Refresh" page under the "System". Click "Refresh", and page will be refreshed immediately. 84

85 7.3 LAN The LAN screen allows the system administrator to set up the related parameters for the LAN. After modifying the LAN setting, the ipbx needs to be reboot, and the DHCP, Access Control, Port Forwarding, DMZ, Static Routing will be restored to the factory default. (Note that features as Access Control, Port Forwarding, DMZ, Static Routing are only available at models ipbx-400f and ipbx-404f) Accessing the LAN Configuration Screen 1. Click the icon on the navigation bar. 2. Click LAN under the Settings menu in the left panel. The LAN screen appears (see Figure 8.7). Figure 8.7 ipbx LAN Configuration Settings Configuring LAN Procedures: 1. Enter the ipbx s LAN side IP address in the IP address fields. 2. Select the Netmask from the drop-down menu. 85

86 3. Enter the Host Name in the Host name field. 4. Enter the ipbx domain in the Domain field. It can be empty. 5. Click Apply and reboot the system. 7.4 DHCP DHCP (Dynamic Host Configuration Protocol) is a network protocol that enables a DHCP server to automatically assign an IP address to an individual computer s TCP/IP stack software. DHCP assigns a number dynamically from a defined range of numbers (i.e., a scope) configured for a given network. The DHCP allows the system administrator to configure DHCP settings, view DHCP client list, and bind MAC addresses Accessing DHCP Configuration Screen 1. Click the icon on the navigation bar. 2. Click DCHP under the Settings menu in the left panel. The DHCP screen appears (see Figure ) 3. ipbx DHCP Server assigns IP Address to managed IP PHONE Devices, for auto discovery and on going maintenance services. Figure 8.8 ipbx DHCP Server Settings 86

87 7.4.2 Configuring DHCP DHCP server allows your local clients to obtain dynamic IP addresses. The system administrator can also view DHCP client list and bind MAC address via this screen. Enabling DHCP function 1. Check the Enabled option box. 2. Enter the Starting and Ending IP addresses in the fields. That is the Range of starting IP address and ending IP address to be assigned to the LAN clients (i.e., managed IP Phone devices). IP address must be in the LAN range and should not be the LAN broadcast address. 3. Select the Lease Time from the drop-down menu. The Lease Time is the valid time of the DHCP client using the IP address. The system will automatically reassign the IP addresses to the clients when they expire. 4. Enter the primary and secondary DNS s in the fields (optional). The DNS is the IP address of the computer, which provides domain name analysis service for the DHCP client. If the primary DNS can't analyze, the backup DNS will be used. 5. Enter the WINS in the fields (optional). That is the IP address of the computer, which provides WINS for the DHCP client. 6. Enter the Default Routing in the fields (optional). 7. Check the Only for managed devices option box. If checked, the system only assigns IP addresses to the managed devices. It is recommended if you already own a DHCP Server. Viewing Client List Click the button to view the client list. 87

88 Figure 8.9 ipbx DHCP Client List (Managed Devices) DHCP Client List This screen displays the client information which uses DHCP service, including IP address, MAC address, obtained time and expired time. 88

89 Field Description No. Host Name IP Address Record Number Client's host name The IP address that the client gets via DHCP MAC Address Obtained Time Client's MAC address The time that the client gets the IP address via DHCP Expired Time The expiration time that the client leases the IP address via DHCP Delete the selected DHCP client records Clear all the DHCP client records Pages refresh automatically based on the time interval. This time interval can be set on the "Auto Refresh" page under the "System". Click "Refresh", and page will be refreshed immediately. 7.5 Advanced The advanced configuration includes: DNS Proxy Access Control Port Forwarding DMZ UPnP Static Routing Miscellaneous Note that the advanced features are firewall related features and are only available at models ipbx-400f, and ipbx-404f) 89

90 7.5.1 DNS Proxy This feature is only available at models ipbx-400f, and ipbx-404f DNS Proxy takes DNS queries from the local network and forwards them to an Internet DNS server. Figure 8.10 ipbx DNS Proxy Server Settings Adding a DNS Proxy To add a DNS proxy, follow these steps: 1. Enter the DNS domain name or domain name s suffixes in the Domain Name. 2. Click. Modifying an Existing DNS Proxy To modify an existing DNS proxy, follow these steps: 1. Select the entry from the list. 2. Make your changes. 3. Click. Deleting an Existing DNS Proxy To delete an existing DNS proxy, click the. 90

91 7.5.2 Access Control This feature is only available at models ipbx-400f, and ipbx-404f Access Control is a feature designed to let the system administrator to regulate the access of internal PCs to the Internet. It is useful when you wish to block the access to certain websites from corporate LAN; or prohibit certain LAN nodes from accessing the Internet LAN It prohibits certain LAN nodes from accessing the Internet. IT managers may specify those LAN nodes by IP address, subnet, TCP/UDP application ports, or by the device MAC address. It is also possible to set schedule to specify when (hourly and daily) to enable the access control rules to those LAN nodes. Restricted LAN nodes by IP Address Figure 8.11 ipbx Access Control Settings: LAN Field No. Starting IP Address, Ending IP Address Schedule Description Record Number To block the LAN nodes belonging to the range of IP address to access Internet. The IP address must be within the LAN and should not be a broadcast IP address. The time frames of the access control policy take effects. If not specified, the default value is ALL THE TIME. Restricted LAN nodes by Subnet 91

92 Field No. Schedule Subnet Netmask Description Record Number The time frames of the access control policy take effects. If not specified, the default value is ALL THE TIME. To block the LAN nodes belonging to the subnet(s) to access Internet. Subnet s netmask. Restricted Applications by Ports Field Description No. Record Number Schedule The time frames of the access control policy take effects. If not specified, the default value is ALL THE TIME. Protocol TCP/UDP. Specifying applications running with either TCP or UDP or both protocols. Starting Port/ Ending To block the applications which use the specified port range from accessing the Port WAN port. Restricted LAN nodes by MAC address Schedule Field No. MAC address Description Record Number The time frames of the access control policy take effects. If not specified, the default value is ALL THE TIME. To block the LAN node(s) with the specified MAC address from accessing the Internet Internet Prohibit the access to certain Internet sites from within the LAN. IT managers may specify those Internet sites by IP address, subnet, TCP/UDP application ports, or by the device MAC address. It is also possible to set schedule to specify when (hourly and daily) to enable the access control rules to those Internet nodes The operation is the same as the LAN. Please refer to the associated description of LAN to configure the associated parameters. Rules List No. Record No. Starting IP Address, Ending IP Address The Range of starting IP address and ending IP address, for the restricted host's IP address range. The IP address must in the range of the LAN and can't be LAN broadcast address. Schedule 92

93 7.5.3 Port Forwarding This feature is only available at models ipbx-400f, and ipbx-404f In addition to Telephony functionality, as an edge device, ipbx also plays the role of a voice firewall and NAT to hide the LAN topology and LAN hosts. Port Forwarding is used to offer applications running on network hosts which are behind ipbx to access Internet services. This section is to configure ipbx to forward certain application ports to these particular LAN hosts. Figure 8.12 ipbx VoIP Firewall: Port Forwarding Settings Go to the page of Telephony Networking Advanced Port Forwarding. Field No. Description Protocol Starting port/ending port IP Address Schedule Enabled Action Description Rule Number The description of this security rule configured for a certain application. Such as WEB applications. TCP/UDP. Specifying applications running with either TCP or UDP or both protocols. The range of application ports that are configured at ipbx to be mapped to this particular LAN host in order to access Internet applications. The private static IP Address of this particular LAN host which runs Internet applications that need ipbx to forward certain application port range to itself. The time frames of the access control policy take effects. If not specified, the default value is ALL THE TIME. Check to enable; uncheck to disable this rule. Adding a new rule, and execute this rule. Executing this rule DMZ The DMZ (Demilitarized Zone) Host setting allows one local user to be exposed to the Internet to use a special-purpose service such as Internet gaming or Video-conferencing. Please note that the DMZ host is not protected by the firewall and may be vulnerable to attack. 93

94 Figure 8.13 ipbx VoIP Firewall: DMZ Settings To configure the DMZ settings, follow these steps: 1. Check the Enabled option box. 2. Enter the DMZ Enter the local IP address of the computer that you would like to designate as a DMZ host. If you know the port number, related setting should be configured in the "Port Forwarding". 3. Click Apply UPnP This feature is only available at models ipbx-400f, and ipbx-404f The UPnP framework can auto discover and control the Internet connection at any place of the home or small office environment. A UPnP-based framework consists of a set of UPnP devices that can be monitored by one or more control points. A UPnP device can contain a number of services and nested devices. To enable the feature, check the UPnP Enabled option box. 94

95 Figure 8.14: ipbx VoIP Firewall: UPnP Settings Static Routing This feature is only available at models ipbx-400f, and ipbx-404f Routing is the process of moving packets through an internetwork, such as the Internet. Routing actually consists of two separate, but related, tasks: 1. Defining paths for the transmission of packets through an internetwork. 2. Forwarding packets based upon the defined paths. Routing can be accomplished by manually entering the information necessary for packets to reach any part of the internetwork into each router. This is called static routing. Static routing works reasonably well for small networks, but does not scale well. When using static routing, the routing tables on each router must be updated each time the network topology changes -- such as when a network link fails. Check the current routing table of ipbx Goto the page of Network Advanced Static Routing Click the button <Routing Table> and check the current networking routing information configured at ipbx. 95

96 Field No. Interface Destination IP Netmask Gateway Metric Figure 8.15 ipbx Routing Table Description Record Number The ipbx network interface through which traffic moves on this route. The packet destination IP address to which this route applies. This address is combined with the subnet mask to determine the destination route indicates the default gateway. The subnet mask for the destination IP address in the Address field indicates the default gateway. If the interface is "LAN", it needs configure the gateway's IP address. The metric, or cost, of this route. One is the lowest value; sixteen is the highest value. Adding Network route(s) to ipbx to serve the router functionality When ipbx serves a router at your corporate LAN, you may want to configure ipbx with associated information. ipbx offers static routing scheme, and hence the routing tables on each ipbx must be updated each time the network topology changes. Goto the page of Network Advanced Static Routing. Or just click the <Cancel> button of routing table page to go back to the parent screen. 96

97 Figure 8.16 ipbx Network Routing Rule Configuration ipbx serves the corporate router and only route packets generated at corporate LAN, including data and voice traffic. Hence, only LAN is available at the interface field through which traffic moves on this route. The definition of each field is the same as the descriptions of the table of previous section < Check the current routing table of ipbx> Miscellaneous The Miscellaneous screen allows ping command, web remote administration and setting MTU parameter. Figure 8.17 ipbx Networking Miscellaneous Settings 97

98 Field Enable Ping to WAN Interface Description Enable or disable Internet remote user to Ping this host's WAN interface. Enable access to Web Admin via WAN interface Allow remote users to use browser to access user self care pages via WAN interface. If enabled, you need to set up the open port. The default is Forbid administrator to access to Web Admin via WAN interface Allow administrator to to access the administrator Web page via WAN interface. MTU Maximum transfer unit, must be greater than 536, and the default is MTU setting will affect the system performance, and it's recommended to use the default value. Restore Default Restore this page setting to the factory default. 7.6 VLAN This advanced feature is only recommended if your network consists of VLAN-enabled servers and components. If you are unsure whether your network is using VLAN, leave it disabled on your SIP Devices Accessing VLAN Configuration Screen 1. Click the icon on the navigation bar. 2. Click VLAN under the Settings menu in the left panel. The VLAN screen appears (see Figure ) 98

99 Figure 8.18 ipbx VLAN Tagging Settings (802.1p/q) Configuring VLAN Settings To configure VLAN Settings, follow these steps: 1. Click the option box to enable the VLAN Tagging 2. Enter the VLAN ID in the field. 3. Enter the VLAN Traffic Priority value in the field. 4. Enter the VLAN ID and priority value for Voice Data in the fields. 5. Enter the VLAN ID and priority value for Voice Signal in the fields. 6. Enter the VLAN ID and priority value for other traffic (i.e., Web or Telnet traffic) in the fields. 7. Click <Apply> button. 7.7 Voice QoS Voice QoS Settings allow the user to designate the amount of bandwidth available on the uplink and downlink. When the QoS is enabled, the voice packets have higher priority over data packets. To configure the Voice QoS SettingsVoice QoS. 99

100 7.7.1 Accessing the Voice QoS Configuration Screen 1. Click the icon on the navigation bar. 2. Click QoS under the Settings menu in the left panel. The QoS screen appears (see Figure ). Figure 8.19 ipbx Voice QoS Configuration Configuring QoS Settings To configure QoS settings, follow these steps: 1. Check the box to enable Data Bandwidth Control. 2. Enter the Max. WAN Uplink and Downlink Speed in the fields. 3. Click <Apply> button. 100