Tell Me About. Siemens SMB Portfolio

Transcription

1 Tell Me About Siemens SMB Portfolio

2 Westcon Group is the world s leading speciality distributor of advanced network technology solutions and is a significant global partner for Avaya, Siemens, Cisco and close to 100 other industry-leading vendors. Westcon Convergence is the leading value-added distributor of converged solutions providing the highest levels of services, support programmes, training and tools needed to make our resellers more profitable and more competitive in their chosen market. The Siemens team at Westcon Convergence provides support through every aspect of the sales cycle, offering dedicated account management, marketing and a wide range of pre and post sales training and support. With a consultative approach the team is dedicated to helping you develop compelling solutions and grow your business. Our ConvergencePoint programme provides a wealth of online sales, marketing and support resources to help our resellers evaluate and maximise their market opportunities and deliver truly converged solutions to their customers. This guide is designed to help you understand how the small business solutions market benefits your customers.

3 Contents Westcon Convergence Support How Westcon Convergence supports its Resellers 2 OpenScape Office Unified Communications built in 4 Contact Centre Presence-aware Multimedia Contact Centre 6 myagent Introducing myagent 8 myattendant 9 myattendant Mobility Options Siemens SMB Mobility Options 10 OpenStage Family A comprehensive portfolio for your desktop 12 Keep connected while on the move 14 Headsets 15 Headsets OpenScape Office MX Selecting the right platform for your business 16 OpenScape Office MX 17 HiPath HiPath HiPath ComScendo 19 The HiPath The HiPath The HiPath Enterasys Infrastructure Enterasys Stackable Switching Solutions for VoIP 23 Comparing the A, B and C series 25 Enterasys Stand-Alone Switching Solutions for VoIP 26 HiPath Wireless portfolio overview 28 HiPath Controllers 29 Enterasys Lifetime Warranty 31

4 Westcon Convergence Support How Westcon Convergence supports its Resellers Westcon is dedicated to supporting its resellers businesses, and we aim to make working with us an enjoyable and profitable experience. With extensive experience of supporting multiple reseller channels, we know that the key to this is to invest heavily in highly-skilled staff, a comprehensive range of services and market leading products. P Account management A dedicated account manager ensures that our resellers have access to the full range of support and development resources that the Westcon Siemens partnerships offers: Experience and knowledge to help grow your business Complete commercial ownership Regular product, pricing and promotion updates Business development support P Professional services The Westcon Convergence Professional Services team have extensive experience in implementing and supporting the entire Siemens portfolio. Our services include: Solution pre-staging System installation and commissioning Technical support Maintenance VoIP network readiness testing Project management P Training and knowledge development Westcon Academy offers a comprehensive training portfolio with a range of Siemens sales, pre and post sales training courses. Exclusive solution sales training delivered by leading industry experts Comprehensive, hands-on technical training Book online at the Westcon Academy site Bespoke training courses and workshops P Customer operations With a strong focus on customer service, Westcon provides comprehensive operational support. Our customer operations team offers the following: Efficient logistics Order processing and fulfilment E-Commerce Query resolution P Pre-sales support Our highly experienced pre-sales team offer a wealth of knowledge and expertise in the following areas: Advice and consultancy Full support during the bidding process System design validation Support and advice for complex and multi-vendor solutions Full system configuration and pricing Customer presentations and solution demonstrations 2

5 Dedicated Siemens product management Channel marketing support Comprehensive demand generation initiatives Marketing customisation service Regular product forums & road shows Our exclusive ConvergencePoint programme offers innovative convergence solutions and advanced reseller support services to help develop competitive advantage, profitable business and truly converged solutions. These include: Multi-vendor resources and services Extensive Siemens collateral Sales and marketing tools Promotions and incentives Access to Westcon Convergence events convergencepoint.westcon.com 3 Westcon Convergence Support Our compelling market leading programmes are designed to help you develop your own skills and expertise and to develop your convergence business: P ConvergencePoint Westcon Convergence Support P Marketing

6 OpenScape Office Unified Communications built in Siemens SMB solutions are designed with Unified Communications built in. Some of the key features offered by the OpenScape Office MX application suite include: Key Benefits: Increased productivity through unrivaled increase in the efficiency of communications. Greater customer satisfaction. Higher employee satisfaction. More sales opportunities. Lower training costs. Lower operating costs. Simple installation, usage and maintenance. 4 Presence Lets everyone set their availability so you ll know if someone is in a meeting, on a phone call, when they ll become available and the best way to contact them. If you re out of the office you can even update your availability via your phone. Microsoft Office Outlook plug-in Because OpenScape Office integrates seamlessly with Microsoft Outlook, everyone can access all their communications via a single screen. , voic , fax and instant messages can be viewed, managed and answered from the application they re most familiar with the Outlook screen they use everyday. What s more, presence status and voic greetings will change dynamically based on events in the Outlook calendar, so callers will always get the latest information about staff availability. There s no need to switch between systems or screens, so it s not surprising that productivity is increased. Or that the office suddenly seems more chilled out. A feature rich system that makes working a pleasure Directories Forget multiple directories and personal phone lists. With OpenScape Office MX you have ONE directory that brings ALL your contacts together. Favourites List Group all your key contacts in one place. Drag and drop new favourites in as your work teams or projects change. Voice Message Box Route all your mobile and desk phone messages to your OpenScape Office voic box to give you current, manageable information. Prioritise messages from your computer without even having to listen to them. Fax Message Box OpenScape Office includes a Personal Fax Box that lets you receive and respond to faxes as easily as an , with the ability to read it, print it, send it and store it. No more searching for paper copies of that vital fax with new instructions from your customer. Personal Call Journal Displays your call history and tracks and prioritises which customers, vendors and other contacts you need to get in touch with. Just click to call them back. Call Me Even permanently office based staff may find it necessary to work from home sometimes. Call Me lets anyone in your company turn any phone, anywhere, into their work phone for as long as they want and you pay the same call rates as you would if they were working in your office. Personal Notifications Missing time-sensitive messages can really slow you down. To stay current, you need to be able to see them coming. Personalised Notification gives you full visibility, alerting you to incoming messages in real time. Personalised Notification will , call or text you based on your presence status, so you can prioritise each message in a glance and respond accordingly. Info Status Pops Know which calls need your attention now and which ones can wait. With Info Status Pops, a small pop-up in the bottom corner of the screen notifies you each time a phone call comes through. See the name and number of the caller and handle each incoming call appropriately. Redirect it, answer it, or record it in a single click. Personal Auto Attendant Provides multiple options to callers if you re busy. Allows callers to leave a message or be transferred to someone else who may be able to help at that moment. Dial from any Desktop Application Click and dial a contact number immediately from a customer database file, signature or CRM package. OpenScape Office MX can do it from any application with a listed number. Live Call Recording Record important calls to review afterwards, so you can give the caller your full attention.

7 Instant Messaging Send a message to a contact on another call to notify them if another call is waiting, or if their attention is needed for another matter. OpenScape Office Conference Management* OpenScape Office makes it easy to set up conference calls using the Conference Management feature. Schedule your conference calls, create a dial-in or ad-hoc call on the fly by simply dragging and dropping participants from your directory. Remember, there are no conference call charges. It s all handled through your HiPath platform, so costs are reduced and productivity is improved because everyone can get together to make the decisions required to move forward. * Only available on OpenScape Office MX My Portal UC FOR USERS Hands Free Buttons Journal Voic Personal Fax Directories Presence Int. Directory Pop-ups 5

8 Contact Centre Presence-aware Multimedia Contact Centre OpenScape Office Contact Centre provides convenient functions for the intelligent distribution of voice calls, faxes and s, as well as powerful functions for wrapping up calls and for configuring queues and schedules. Integration with OpenScape Office s presence capabilities improves team visibility and ensures that calls aren t missed by absent agents. Capacity*: Max. Values for Contact Centre Agents: 64 Groups: 50 Queues: 50 Supervisors: 64 * Supported on HiPath 3800 & OpenScape Office MX only Key Benefits: Optimise customer service with presence and collaboration tools Improve interaction handling efficiency with intuitive, multimedia client desktops Streamline Contact Centre management with next generation visualisation tools Deploy easily with modular growth and scalability Queues Queues are the foundation of every Contact Centre, since they enable calls, faxes and s to be handled on the basis of priorities and waiting times when all stations (i.e., agents) are busy. Queues can be designed and configured via a graphical user interface. This can be achieved by simply dragging and dropping any of the available agents to generate a queue. Inbound calls, faxes and s are automatically and optimally assigned to the next available agent based on the longest idle time station and the highest skill level. Faxes and s are distributed to stations with the associated class of service (authorisation). Callbacks If the expected waiting period in the queue is too long, callers can choose to leave a callback request. Callback requests are sent to agents via myagent in the form of a voic , and the caller s position in the queue is retained even after they have hung up. Scheduling Schedules enable you to specify which queues should be used on which days and at what times. Besides these schedules, you can also define independent holiday schedules and thus design your queues with even more flexibility. VIP Customer Support OpenScape Office Contact Centre allows you to define VIP customers who can reach agents on a preferential basis. This can be done by simply selecting the customers from the external directory and assigning them a VIP status. Skills-based Routing Each agent can be assigned a skill rating on a scale of 1 to 100 that indicates their ability to handle calls within a specific queue. Each agent can have a different skill rating for each queue they belong to: for instance, an agent can have a 95 rating for Sales and a 40 rating for Technical Support. OpenScape Office Contact Centre then uses these ratings to intelligently route calls to the most skilled available agent, ensuring that customers always receive the best support available. Visual Call-Flow Editing It is possible to easily customise the customer s experience through the OpenScape Office Contact Centre call flow editor. Easily add or move objects such as waiting music, option menus, and voic prompts to ensure that the customer experience is efficient, informative, and convenient. Preferred Agent You can ensure that particular customers customers enjoy a more consistent experience by assigning them to the same contact person within your Contact Centre using the Preferred Agent function. You can easily select the customer from the external directory in OpenScape Office and then assign a specific agent to that customer. Pop-ups For all distributed calls, faxes and s, agents can be optionally presented with popup windows in which they can then enter the relevant data for new contacts or edit the prior history of the customer for existing contacts. Consequently, no information on your customers is ever lost. In addition, it also ensures that every agent is always presented with up-to-date information on every caller. Breaks You can freely define many different types of breaks for your Contact Centre, which your agents can then select and activate as required, ensuring that there are no missed calls when agents are away from their desks. 6

9 Wrap-up Codes Wrap-up refers to all the typical activities that need to be performed by agents after they have completed a call. Administrators can define the wrap-up time and also specify whether or not an agent can or must enter one or more wrap-up codes after each call is completed. These wrap-up codes can then be evaluated in a report, for example, in order to obtain a quick overview of how many calls, faxes and s were handled in your contact Centre for a specific product. Reports Over twenty-five standard reports are offered in the Contact Centre Basic Package. These reports are useful for determining patterns and trends and thus enable you to proactively control and improve the performance of your contact Centre. Real-time views keep you up-to-date on an ongoing basis and present you with a constant overview of the current workload in your Contact Centre. Thresholds and alarms can be defined per queue so that a supervisor can be acoustically or visually informed whenever the defined thresholds are exceeded, additional module MyReports is a reporting engine module for customised end user reports. Caller List The Caller List contains detailed information on all the calls, faxes and s of your Contact Centre. The scope of the information displayed here depends on the individual authorisation level as an agent, supervisor or administrato Improve customer service To give your customers a central point of contact? To give your customers a better, more consistent experience? To improve your responsiveness to customers? To provide customers with improved first contact resolution? Improve Profitability So you never miss a customer call or a sales opportunity again? So your best customers always get to speak to your best salespeople? So customers with poor payment histories can be automatically redirected to your finance team before placing new orders? CONTACT CENTRE 4-64 AGENTS Contact Centre 7

10 myagent Introducing myagent myagent is the user portal for contact centre agents, supervisors and contact centre administrators. It provides information about incoming calls, waiting calls and prescence status of other subscribers The three roles in a contact centre Agent Rights Supervisor Rights Administrator Rights Agent Main objective: Answering of Contact Center Calls Agents can handle all types of calls within their assigned queues Agents can simultaneously belong to multiple queues Agents have the ability to use the Instant Message service to request Supervisor Assistance If accepted by Supervisor, a chat session can take place Supervisor Main Objective: Supervise contact center groups Supervisors have access to all Agent rights The supervisor can see the information of all queues Contact Center Agent features be assigned and managed Administrator Main Objective: Manage the whole contact center Has access to all Agent and Supervisor rights Responsible for creating queues, managing call flows, etc. Can drag & drop listed Agents to appropriate queue(s) in realtime Administrators can easily control unexpected peaks! myagent Team Information Call Centre Calls Arrange Desktop Agent Functions Queue Information Hands Free Buttons 8 Key Features: myagent provides the following features: Call processing Caller details Agent callback Agent status Presence status Real-time monitoring of queues Voice calls, s, fax & call back requests

11 myattendant myattendant is an operator and team leader application for unified communications with OpenScape Office. Besides convenient dialing aids via phone directories and favourites, and information on the presence status of other subscribers, myattendant can, for example, also be used to access voic s and Fax messages. LAN messages (Instant Messaging) assist you in communicating with other internal subscribers. myattendant Key Features: Attendant functions Directories Journal Screen pops Presence status Live recording of calls Message Center LAN messages Voice and Fax messages Key Benefits: Know who is calling you before you answer Prioritise your calls Simple visibility of users presence across the network Provide customers a premium service Save time with simple access to internal and external directories Improve communications and service with instant messaging professional c a l l a n s w e r i n g s o l u t i o n 9

12 Mobility Options Siemens SMB Mobility Options Siemens mobility options are ideal if you need onsite mobility, have staff that travel often and can t be tied to an office, or have staff that work from home 100% of the time. And with negotiated call rates and call packages they could save you money too. Why put up with the limitations of your existing communications system? Open up your office to a new way of working with Siemens SMB solutions. You ll be able to do more by making decisions faster, know more about where your colleagues are and how to contact them, and be a more responsive organisation than you ever thought possible. Onsite Mobility Problem: When you leave your desk you lose all calls You are inundated with communications: via your pager, messages at reception, voic on your fixed line and voic on your mobile. You spend more time chasing messages than communicating Decision-making becomes a much slower process What if? You could leave your desk and go to the warehouse without losing calls, caller visibility or the functionality of your desktop phone? You could contact your staff wherever they are in the building? Your mobile phone bills could be reduced? Solution: Use the hotdesk features in HiPath, so you can move around the site without losing voice or data connectivity Deploy an integrated DECT solution for voice based on our proven and reliable technology Our award-winning HiPath Wireless solution uses wireless LAN technology to carry voice & data around your campus MOBILE OPTIONS FOR ALL BUSINESSES 10

13 Mobile Working Mobility Options Problem: Your most expensive and business-critical mobile workers are the hardest to reach Your customers complain of never being able to reach you Mobile workers slow down decision-making when they are not easily contactable What if? You could integrate your mobile workers into your office community? You knew when they were available and when they weren t? Your mobile phone could access messages on the move? Solution: Start with a subset of the award-winning HiPath Mobile Connect feature to cut back on mobile charges HiPath Xpressions Compact gives your employees access to their via an easily accessible voice portal Install an IP extension in employees home offices to increase productivity Home Working Problem: Commute times are getting longer People you want to employ might not live near your workplace Part-time working can be difficult to implement Your customers expect you to be available longer hours A work-life balance is desired by employees What if? You could enable home working for a very small investment? You had the solution that enabled you to employ people anywhere? Your employees were happier, less stressed and more productive? Solution: To deliver an informal home working solution, use the mobility features in HiPath For frequent and missioncritical home workers, an IP handset connects via a broadband link to the office delivers full feature transparency and no call costs to you. Fixed Mobile Convergence Fixed Mobile Convergence (FMC) consolidates all of an employee s phones (including office, mobile or home office phones) to act as a single device. This makes FMC the ideal solution for companies looking to increase flexibility and improve integration of mobile employees. Dual mode mobile phones support both GSM networks and WLAN networks. If the dual mode mobile phone is in the WLAN range, it is automatically called as an Internet telephony station (SIP based). Outside of the WLAN range the dual mode mobile phone is called via the mobile network. Key Features: One number service Single mailbox Switch phones during a conversation Conference from your mobile phone Control costs 11

14 OpenStage Family A comprehensive portfolio for your desktop The OpenStage family OpenStage 10 OpenStage 10 T is a wall mountable entry model TDM telephone with basic features and three preconfigured function keys L30250-F600-C136 - OpenStage 10 T (lava) L30250-F600-C135 - OpenStage 10 T (ice blue) Recommended: Ideal for office-based workers. OpenStage 15 OpenStage 15 is a cost-effective telephone with eight free programmable function keys and a two line display. Available as TDM and SIP phone. HFA version will be introduced soon. L30250-F600-C179 - OpenStage 15 HFA (lava) L30250-F600-C175 - OpenStage 15 T (lava) *also available in ice blue Recommended: Ideal for lobbies & public areas OpenStage 40 OpenStage 40 is recommended for use as an office phone, e.g. for desk sharing, people working in teams or call centre staff. Available as SIP, HFA and TDM phone. L30250-F600-C151 - OpenStage 40 T (lava) L30250-F600-C111 - OpenStage 40 T (ice blue) *For SIP & HFA codes, please refer to price book Recommended: Ideal for Hot Desking areas or Call Center staff OpenStage 60 OpenStage 60 combines a maximum of usability with a clear intuitive and sleek design. Applications and personalisation options make this phone the first choice for boss-/secretary environments and people interacting with lots of other devices. Available as SIP, HFA and TDM phone. L30250-F600-C152 - OpenStage 60 T (lava) L30250-F600-C112 - OpenStage 60 T (ice blue) *For SIP & HFA codes, please refer to price book Recommended: First choice for boss-secretary environments 12

15 OpenStage 80 OpenStage Family OpenStage 80 is an innovative first class top quality device and is especially designed to meet the needs of top level managers and executives. Premium features, materials and components lead to this extraordinary appearance. Available as SIP, HFA and TDM phone L30250-F600-C113 - OpenStage 80 T (silver blue) L30250-F600-C103 - OpenStage 80 HFA (silver blue) L30250-F600-C119 - OpenStage 80G HFA (silver blue) Recommended: Ideal for busy executives. OpenStage 40/60/80 Key Modules For use with the Openstage 40,60 and 80 handsets, this unit has a large graphical display with automatic key labelling. Maximum of 2 modules per handset. L30250-F600-C170 - OpenStage Key Module 40 (lava) L30250-F600-C171 - OpenStage Key Module 60 (lava) *also available in ice blue OpenStage 15 Key Module With 18 additional programmable keys. The LED s can be programmed as function, speed dial or line keys. Key labelling is on paper. One key module per handset. L30250-F600-C180 - Key Module 15 (ice blue) L30250-F600-C181 - Key Module 15 (lava) OpenStage Busy Lamp Field 40 With 90 additional programmable keys. The LED s can be programmed as function, speed dial or line keys. Key labelling is on paper. One key module per handset. This unit requires a separate power supply unit. (PSU part codes: L30250 F600 C141 for EU and L30250 F600 C142 for the UK) L30250-F600-C123 - OpenStage BLF 40 (ice blue) L30250-F600-C134 - OpenStage BLF 40 (lava) 13

16 OpenStage Family Keep connected while on the move OptiPoint WL2 professional The optipoint WL2 professional S is superior price-for-performance VoWLAN SIP phone, interoperable with all standards compliant Wireless LAN infrastructure products for seamless wireless connectivity and mobility. The optipoint WL2 professional family also has a HFA feature set based phone (optipoint WL2 professional). L30250-F600-A686-optiPoint WL2 professional L30250-F600-A799-Charger for WL2 UK L30250-F600-A792 - Charger for WL2 EU Gigaset S4 professional handset The Gigaset S4 professional is an elegant DECT cordless telephone with outstanding features. It is distinguished by the high quality handset with a dialing pad made of real metal and a large 1.8 TFT color displaywith optimum user guidance. The scope of service is comparable to corded system terminals. Recommended: Ideal for nomadic workers L30250-F600-C215-Gigaset S4 professional (handset) L30250-F600-C218-Charger for Gigaset S4 UK L30250-F600-C217-Charger for Gigaset S4 EU Gigaset SL3 professional handset Gigaset SL3 professional is a stylish compact high-tech handset which uses the digital DECT standard. It is small and light while offering excellent audio quality as well as an exclusive design. It has a feature scope comparable to that of a corded system telephone. L30250-F600-C200-Gigaset SL3 professional (handset) L30250-F600-C203-Charger for Gigaset SL3 UK L30250-F600-C202-Charger for Gigaset SL3 EU OpenScape Personal Edition OpenScape Personal Edition is an IP softphone for protable or desktop PCs. This Softphone offers the user a wide range of technical and graphical features that can be found on the Openstage Hardphone range. Ideal for the mobile worker when installed on a laptop pc. L30280-D600-F839 - Personal V3 Media Disk L30280-D622-F824 - Personal V3 HFA User License 14

17 Headsets Headsets Westcon Convergence is able to offer a range of Siemens compatible headsets for a number of different applications. Our two key vendors for headsets are Jabra & Plantronics. Plantronics SupraPlus The Plantronics SupraPlus Wireless allows use of the phone whilst up to 50m from the desk, with excellent allday wearing comfort. In noisier situations, the binaural version is ideal to reduce distractions, while both monaural and binaural versions feature a noise-cancelling microphone that greatly reduces background noise. The QuickPair feature allows multiple headsets to share one base for effective multi-shift working or hot-desking. Plantronics CS70N The Plantronics CS70N allows easy multi-tasking, whether that is using a PC whilst on a teleconference, finding some private/ quiet space for that important call, or simply stretching your legs whilst on a long teleconference. Stylish and discreet, with excellent sound quality and wireless range, it s the perfect combination. Jabra BIZ 2400 Jabra GN9350e The Jabra BIZ 2400 headsets are part of a comprehensive family of headsets that raises the bar on corded headset quality and performance. The Jabra BIZ 2400 series features a cascade of improvements that pushes the levels of audio quality, comfort and durability necessary for dealing with the special requirements in contact centre and office environments. Jabra s top of the range GN9350e uses state-of-the-art technology, delivering the purest sound quality that gives the feeling of a true face-to-face conversation, even up to 120 metres. The Jabra GN9350e offers a choice of wearing styles and features a sophisticated LCD display on the base unit plus an optional second battery charger gives around-the-clock talk time. Plantronics Savi Office Savi Office is the wireless headset system built to unify voice communications. This enterprise-grade headset system connects to both the desk phone and PC. The Savi Office headset system offers an impressive range with a wide variety of comfortable wearing styles, interactive software for personalisation and an adaptive battery system. Plantronics CS60 The Plantronics CS60 allows you to multi-task more easily whether that is making notes or using your PC whilst on a phone call, or picking up documents from the printer without hanging up. Cost-effective and flexible, with excellent sound quality and wireless range, it also allows you to choose a wearing style that works for you. Jabra GO 6400 Series The GO 6400 series is a Class 1 bluetooth headset that offers UC compatibility and a range of up to 100m. With it s multi-use technology it enables you to connect to multiple devices and comes in two versions a mobile and soft phone variant and a mobile, desk and soft phone variant with an intuitive stylish touch screen for easy set up and call handling. Jabra Pro 9400 Series The Jabra PRO 9400 series is the new generation of Professional wireless headsets with touch screen controls. There are 3 versions in the range, a multi use variant for desk phone, soft phone and mobile or the desk phone and soft phone variants with one or two ear pads. Using DECT technology it has a range of 150m and is UC ready. 15

18 OpenScape Office MX Selecting the right platform for your business The Siemens portfolio is made up of three platform that offer a variety of capabilities and sophistication depending upon the needs of each small or medium sized business. Supporting the Siemens SMB portfolio is the Enterasys infrastructure that provides secure VoIP wireless and wired infrastructure. The following diagram illustrates how the family provides coverage for businesses from 5 to 500 users. HiPath 540 HiPath 3000 OpenScape Office MX Enterasys VoiP infrastructure No. of users Complementary technology Enterasys Networks and Siemens Enterprise Communications voice solutions have been integrated with each other for over a decade. With the formation of the new combined company, those integrations are being expanded and extended, and continue to deliver benefits such as cost reduction, improved end-user experience, and reduced administrative overhead. For example, an automated location, configuration, and inventory management solution significantly reduces administrative costs for VoIP deployments. OpenScape Office MX is the first and only unified communications appliance which provides easy to use, built-in voice and conferencing services, voic , messaging, mobility, and presence for organisations with users 16 The HiPath 540 a low cost ISDN solution for up to 12 extensions.

19 OpenScape Office MX OpenScape Office MX is a unified communications solution with integrated applications such as presence and messaging functions and conference management. OpenOffice MX is easy to operate and provides integrated services for voice and data, which can also be used remotely. HiPath OpenOffice MX is suitable for companies with 20 to 150 subscribers. Key Features: OpenScape Office MX provides: Unified Communications applications (OpenScape Office) Mobile options for mobile employees Services for voice and data Open interfaces for the integration of external applications Key Benefits: Lower costs Conferencing service Office space overhead Improve productivity and satisfaction Enhanced collaboration Eliminate communication barriers Provide communication tools you and staff can understand Built-in contact center Keep competitive Rapid response time Receive communications and messages that fit your working style and timeframe One number, one call, one message Work from anywhere UC APPLIANCES FOR USERS OpenScape Office MX Gateway Module Gateway Module Slots Gateway Module Motherboard Tell me about the Gateway modules There are 3 available slots that can house the following Gateway modules: GMS GMSA GME GMAA GMAL Gateway module with four S0 ports for the ISDN trunk connection or the ISDN station connection Gateway module with four S0 ports for the ISDN trunk connection or ISDN station connection and four a/ b interfaces for the analogue station connection Gateway module with one S2M port for the ISDN Primary Rate Interface Gateway module with four a/b interfaces for the analogue trunk connection and two a/b interfaces for the analogue station connection Gateway module with eight a/b interfaces for the analogue station connection 17

20 HiPath HiPath 3000 HiPath 3000 from Siemens offers both traditional, feature-rich telephony and new world IP communications in one flexible, cost-effective solution. What is it? A range of modular communications platforms, this solution is designed to meet the needs of demanding small and medium-sized companies. It offers a flexible and scaleable approach so you can mix and match a vast range of applications and features, depending on your unique business requirements. With a background in feature-rich traditional telephony, and excellent pedigree in converged Voice and Data solutions, HiPath 3000 offers the best of both worlds. You can use Voice-over-IP capabilities to network sites and connect remote users to your head office or opt for the new SIP services being offered by carriers to further drive down communication costs. The latest release of HiPath 3000 opens up the world of Unified Communications (UC) for the first time to those with an analogue, TDM, IP, or hybrid environment. Key Features: One number contact Wide choice of wired or wireless endpoints Integrated SIP protocol Embedded Call Centre routing capabilities Unified Messaging Integrated VPN functionality Key Benefits: Perfect for the gradual migration to IP Telephony Reduce telephony costs Safe and secure connectivity Improved contactability and customer service Simple to manage The HiPath 3000 range Maximum configuration HiPath 3300 (19 rack) HiPath 3350 (wall-mounted) HiPath 3500 (19 rack) HiPath 3550 (wall-mounted) HiPath 3800 (standard system/ 19 rack) Max. analog subscribers (T/R) Max. digital subsribers (U PO/E ) IP users Max. HiPath Cordless Office subscribers Max. HiPath Cordless Office base stations opticlient Attendant (PC attendant console) Key modules Integrated voic (max. number of boxes)

21 HiPath ComScendo HiPath As a software suite, HiPath ComScendo provides the most comprehensive array of voice communication services. And all of this regardless of whether it is used via IP, TDM telephones or PC clients. Key Features: Advisory messages Intercept position/attendant console Camp-on/call waiting tone Missed calls list Do Not Disturb/ ringer cutoff Call pickup Call forwarding from extensions Call source and call destination display Call intrusion on call forwarding and call pickup Classes of service Executive/secretary function Display languages (can be specified individually) Paging (internal announcement) Call charge recording Group call Internal texts for feature handset Internal telephone directory Conference (internal/external) Speed dialling (individual/central) Automatic line seizure Trunk keys Call toggling Text messages Music-on-hold with system-driven announcements External music source (optional) One Number Service Night service/day service Park Account code Relay (actuators/sensors) Consultation Callback on busy and no answer (automatic) Call number suppression Call signalling Call forwarding after timeout on RNA, immediately on busy Group ringing Hunt group (linear/cyclic) Changeover on (individual code lock) Telephone book, central Entrance telephone and door opener functions Transferring a call (internal/external) Number redial (enhanced) Automatic recall from public network carrier Encryption (SPE) Voic as standard The integrated voic module for the HiPath 33x0 and 35x0 gives the system an integrated voic application. EVM provides the following: 2 voice channels 24 mailboxes, of which four are Auto Attendant 2 different personal greetings, each one minute in length, which can be activated manually or by night service Recording capacity of up to two hours or a maximum of 400 messages/greetings Integrated Auto Attendant functionality A channel can be dedicated to act as an Announcement channel, providing information to incoming callers. 19

22 HiPath The HiPath 3300 A versatile rack mounted system, ideal for a multitude of small to medium sized businesses. The HiPath 3300 is a IP system that also supports all necessary digital and analogue interfaces. This makes it suitable for every customer s requirements. Interactive user prompting via display and dialogue keys on OpenStage handsets provides for quick and easy activation of features. The universal software concept offers a professional range of features normally only available on larger systems. Out of the box the 3300 is configured for 2ccts (4ch) ISDN2e, 8 digital (OpenStage) extensions, 4 analogue extensions. There are 2 available slots for expansion. You can choose any of the analogue or digital trunk/expansion modules.the HiPath 3300 also includes the entry voic and LAN interface module. Configuration Tips: Start your IP configuration with a Move33 IP bundle which includes HiPath 3300 V8 Basic Box HG1500 incl. 8 B-Channel licenses 10 ComScendo User licenses Key Features: ISDN2e & analogue lines (max 16 channels) Entry Voice Mail (EVM) myatttendant (PC based Operator Console) UC capabilites with OpenScape Office support Remote maintenance External or internal music-on-hold IP networking IP client support (up to 96 users) Openstage handset support (up to 24 digital subscribers) DECT solution with up to 3 base stations and 16 handsets 8 x Digital Extensions 4 x Analogue Extns 4 x ISDN2 B Channels IDEAL FOR 8-20 USERS HiPath 3350 Don t forget the 3350, Siemens popular and versatile wall mounted system is ideal for a multitude of small to medium sized businesses. The HiPath 3350 is a Real-Time IP system that also supports all necessary digital and analogue interfaces. 20

23 The HiPath 3500 HiPath A flexible rack mounted system offering solutions to suit many different applications, from basic systems to advanced and complex solutions. Interactive user prompting via display and dialogue keys on OpenStage handsets provides for easy and quick activation of features. The HiPath 3000 s universal software concept offers a professional range of features normally only available on larger systems. Out of the box the 3500 is configured for 2ccts (4ch) ISDN2e, 8 digital (OpenStage) extensions, 4 analogue extensions. There are 6 available slots for expansion. You can choose any 6 of the expansion boards listed in any combination, apart from the ISDN30e board (1 per system). Key Features: ISDN2e, ISDN30e & analogue lines (up to 60 channels) Entry voic module myatttendant (PC based Operator Console) UC capabilites with OpenScape Office support Remote maintenance External or internal music on hold HiPath XPressions Voic (optional) IP networking IP handsets & clients (up to 96 IP users) OpenStage digital handsets (up to 72 users) HiPath Cordless with up to 16 base stations and 64 handsets Configuration Tips: Start your IP configuration with a Move35 IP bundle which includes HiPath 3500 V8 Xpressions Compact (4 ports) HG 1500 card 30 ComScendo Licenses. IDEAL FOR USERS 8 x Digital Extensions 4 x Analogue Extns 6 x Slots 4 x ISDN2 B Channels HiPath 3550 Don t forget the HiPath 3550 a flexible wall mounted system offering solutions to suit different applications from basic systems to advanced, and complex solutions. 21

24 HiPath The HiPath 3800 HiPath 3800 is ideal for growing businesses, it supports up to 500 users and allows your customers to take full advantage of all the latest IP technologies. With its fully integrated IP communications, multi-site networking capabilities and SNMP based administration, the HiPath 3800 delivers intelligence in communications. The HiPath 3800 makes it easy to add applications to suit the business. Native IP connectivity allows users to share their applications and resources within a single location or throughout a multi-site network. In short it provides investment protection for current infrastructure and a smooth, affordable IP strategy. UP TO 500 USERS Configuration tips: The HiPath 3800 can be configured as single or dual cabinet solution. The single (base) cabinet has support for up to 9 additional line cards. The expansion cabinet will support a further 13 spare slots. The central control slot is dedicated as slot 6 in the base cabinet. Key Features: ISDN2e, ISDN30e & analogue lines (up to 250) Entry level voic module myatttendant (PC based Operator Console) UC capabilites with OpenScape Office support Remote maintenance External or internal music on hold HiPath XPressions Voic (optional) IP networking IP handsets & clients (up to 500 users) OpenStage digital handsets (up to 384 users) HiPath Cordless with up to 64 base stations and 250 handsets Redundant power option Function Max System Config. IP Workpoints 500 TDM extns 384 ISDN lines 180 IP Trunks 182 Cordless Extns 250 Cordless bases stations 64 Slots for blades 22 22

25 Enterasys Stackable Switching Solutions for VoIP Deploying Voice over IP VoIP is among the top concerns of IT organizations today. But operating networks to support voice can be a daunting task. Enterasys is the Networking infrastructure and security division of the Siemens Enterprise Communications Group and as such bring a wealth of experience and technical expertise to customers looking to enhance their collaboration options by deploying Siemens VoIP solutions. Enterasys helps businesses worldwide who want to ensure the same reliability, quality, manageability, mobility and security of the traditional PBX with new VoIP and unified communications solutions. Enterasys Infrastructure Network administrators must enable and optimise voice in a converged network in order to ensure service quality and reliability. Enterasys recommends a simple, yet highly effective integrated approach to enable, optimise and secure wired and wireless voice communications. Enterasys use a flexible combination of support for industry standards and unique policy templates. The Enterasys solutions for VoIP deliver an easy and effective way to optimise voice communications through automatic VoIP traffic prioritization. In addition, the Enterasys solutions will sense and automatically respond to security threats against the IP telephony system, enforce network access control policies, and comply with regulations for monitoring and safety.enterasys infrastructure solutions for building convergence ready architectures include a number of stand-alone and stackable switching solutions. Enterasys stackable solutions for Siemens VoIP infrastructure provide a platform for every business need: Key Features: Three Stackable Switch Families (A, B & C) with or without PoE IEEE 802.3af compliant 375 watts per switch, with up to 15.4 watts per port High Availability Closed Loop Stacking Optional Redundant Power Supplies Back-Up Stack Manager Simplified Management Single IP Address to manage the stack Secure Networks support available for B and C Series Firmware upgrade to Manager, upgrades whole Stack Same additional hardware for all series (Cables, Redundant Power Supplies) Market Leading Lifetime Warranty Advanced replacement (next business day) Industry Leading Port Density and Flexibility Up to 8 Switches in a Single Stack Up to 48 end-user ports per switch with 4 uplink ports Up to 384 end-user ports per stack 10/100 and 10/100/1000 User Ports Integrated SFP Uplinks 23

26 Enterasys Infrastructure The A series High-availability design assures reliable network operations Granular QoS capabilities support converged multimedia networks PoE supports a variety of network devices Investment protection via lifetime warranty Gbps capacity and Mpps A2H124-24P - 24 port L2 10/100 POE switch A2H124-48P - 48-port 10/100 L2 POE switch Stack cables, redundant power options and fibre uplink modules to be ordered separately VOIP READY The B Series High Availability design assures reliable network operations Granular QoS capabilities support converged multimedia networks PoE and IPv4 routing support a variety of networks and devices Aligns network resource utilization with business goals and priorities Investment protection via Lifetime Warranty 1.15 Tbps capacity and 571.2Mpps B3G124-24P -24 Port L2/3 10/100/1000 PoE switch B3G124-48P -48 Port L2/3 10/100/1000 PoE switch Stack cables, redundant power options and fibre uplink modules to be ordered separately The C Series High-availability design assures reliable network operations Granular QoS capabilities support converged multimedia networks Aligns network resource utilization with business goals and priorities PoE and IPv4 & IPv6 routing support a variety of networks and devices Investment protection via lifetime warranty 1.54 Tbps capacity and Mpps C3G124-24P - 24 port L3 10/100/1000 PoE switch* C3G124-48P - 48 port L3 10/100/1000 PoE switch* C3K122-24P - 24 Port L3 10/100/1000 PoE switch* with 10 Gbe uplinks. *Includes Secure Networks Policy Stack cables, redundant power options and fibre uplink modules to be ordered separately 24

27 Comparing the A, B and C series Why buy a regular switch, when you could invest less money and receive a Secure Networks solution from Enterasys? Enterasys security-enabled switches, routers and wireless products automatically protect the confidentiality, integrity and availability of IT services without sacrificing performance. The table below compares three stackable switches likely to be used alongside your Siemens SMB Voice solution. Enterasys Infrastructure Features A Series B Series C Series Line-rate, non-blocking, L2 switching & routing P no routing P P Closed-loop stacking bandwidth per switch 4Gb 48Gb 96Gb External RPS for power redundancy P P P Power over Ethernet (PoE) P P P # 10/100 edge ports 24/ # 10/100/1000 edge ports 24/48 24/48 # of SFPs GE support 2 L2 switching (RSTP, MSTP, LAGs, VLANs) P P P Static routing (RIP v1 and v2) P P Advanced routing (OSPF) P P Secure Networks Policy License Required P Authentication (802.1x, MAC, MAC-Lock, Web-based) P No web-based P P Quality of Service with weighted round robin and strict priority queuing as well as ingress rate limiting P P P 25

28 Enterasys Infrastructure Enterasys Stand-Alone Switching Solutions for VoIP Enterasys maintains a long-standing commitment to standards-based technologies and open-architected systems. Leveraging this commitment, Enterasys offers a number of stand-alone switching solutions that will support Siemens VoIP application. An Enterasys solution can identify and control any voice application running on the network and ensure it is secured and prioritized based on the business requirements. The open architecture approach gives organizations the choice necessary to deploy the right business application at the right time, for the right reasons. There is no dependency in the network architecture restricting the converged applications that can be deployed Many organisations are looking for infrastructure solutions that combine the small size and cost-effectiveness of a stackable, with the modularity of a chassis, into a single standalone switch that supports convergence, compliance and connectivity needs. Ready to support the QoS priority and security needs of converged voice, video and data networks, Enterasys has a number of solutions that provide this type of capability. G3 Switch The Enterasys G3 switch is designed to support business-critical enterprise applications such as IP telephony, HD video conferencing, distance learning, business intelligence, ERP, CRM, and Internet connectivity. Delivering advanced Secure Networks policy management capabilities, the Enterasys SecureSwitch G3 series provides up to 96 ports of Gigabit Ethernet (GbE) connectivity in either 10/100/1000 Mbps RJ45 with integrated Power over Ethernet (PoE) options or 1 GbE ports via Small Form Factor Pluggable fiber-optic transceivers (SFP). As many as twelve 10 GbE ports are supported via Small Form Factor Pluggable fiber-optic transceivers (XFP). Max 100FX Ports 96 using 100FX SFP Max 10/100/1000 Ports 96 Max 10 Gigabit Ports 12 Max POE 10/100/1000 Ports 96 Redundant Power Yes G3G124-24P - 24 port 10/100/1000 PoE switch with three modular expansion slots (power supply not included) POE Power Max I/O or Expansion Slots Yes 3 expansion Units per System 1 System Capacity (Gbps) 192 Unit Capacity (Gbps) 192 Theoretical Capacity (Gbps)

29 Enterasys D2 Available with optional Secure Networks policy management capabilities, the Enterasys D2 provides 12 ports of Gigabit Ethernet (GbE) connectivity in 10/100/1000 Mbps RJ45 with integrated Power over Ethernet (PoE) options, support for redundant power and 2 Small Form Factor Pluggable fiber-optic transceivers (SFP) for uplink connectivity. The extremely quiet design makes this switch ideal for placement in classrooms, conference rooms and other small workgroup areas. LEDs on the front, back and top of the switch provide very flexible mounting options. An optional lock box for secure mounting inside a room is available. Enterasys Infrastructure Cooling fans are incorporated into the D2 switch, but will only activate when the ambient temperature exceeds 104 F / 40 C (non PoE model). The non-poe switch is designed to operate within higher temperature ranges (up to 140 F / 60 C) than standard switches in the marketplace allowing it to be placed in warm locations that may lack adequate cooling or ventilation. The D2 comes ready to support the QoS priority and security needs of converged voice, video and data networks Key Features: Quiet 12-port small form factor 10/100/1000 switch quiet enough for conference rooms and classrooms Optional support for Secure Networks policy architecture Advanced Quality of Service for voice and video applications Power over Ethernet and redundant power options available Mpps and 24 Gbps capacity D2G124-12P 12 10/100/1000 PoE switch with two SFP combo ports and 130 watt power brick IDEAL FOR QUIET LOCATIONS 27

30 Enterasys Infrastructure Enterasys HiPath Wireless portfolio overview The HiPath Wireless Portfolio is a centralised wireless LAN (WLAN) solution consisting of the HiPath Wireless Controller - which runs HiPath Wireless Convergence Software - and HiPath Wireless Access Points. HiPath Wireless Manager is a software-based management application for large wireless networks that also enables sophisticated mobile solution integration through a suite of open APIs and Advanced Services modules, including HiGuard and HiGuard Reporting. Enterasys HiPath Wireless Controller and Convergence Software The HiPath Wireless Controller is a high-performance platform that manages the HiPath Wireless enterprise solution, making it easy to maintain or expand the network. The Controller aggregates and coordinates access points and manages clients so the wireless LAN appears to users as individual, centrally managed IP subnets. A range of HiPath Wireless Controllers are available: C20/C20N C4110 APs supported per wireless controller APs supported in standard mode Additional APs supported in high-availability mode Simultaneous mobile users per controller 512 4,096 VNS segments per wireless controller 8 64 Concurrent voice calls The HiPath Wireless Convergence Software resides on the Controller, and provides an intuitive web-based interface that makes it easy to manage the entire wireless network. Virtualised user segmentation allows unique quality of service, security, and application permissions to be centrally defined and pushed throughout the enterprise network. This not only simplifies network management, but also makes it easy to implement sophisticated Open Mobility Solutions across the WLAN. 28

31 HiPath Controllers Scalable to over 1000 Access Points per wireless controller with unified management of n and a/b/g Access Points Seamless roaming with centralized and distributed forwarding Integrated wireless IPS to proactively protect against security threats High-availability architecture for real-time voice/video/data applications Advanced integrated wired / wireless management and security WS-C20 C20 WLAN Controller. Manages 16 Access Points expandable to 32 with upgrade. Enterasys Infrastructure Scalable to over 1000 Access Points per wireless controller with unified management of n and a/b/g Access Points Seamless roaming with centralized and distributed forwarding Integrated wireless IPS to proactively protect against security threats High-availability architecture for real-time voice/video/data applications Advanced integrated wired / wireless management and security WS-C4110 C4110 WLAN Controller. Manages 50 Access Points, expandable to 250 in 25 AP increments Scalable to over 1000 Access Points per wireless controller with unified management of n and a/b/g Access Points Seamless roaming with centralized and distributed forwarding Integrated wireless IPS to proactively protect against security threats High-availability architecture for real-time voice/video/data applications Advanced integrated wired / wireless management and security WS-C5110-SR C5110 WLAN Controller. Manages 150 Access Points, expandable to 525 in 25 AP increments Enterasys HiPath Wireless Access Points The Enterasys HiPath Wireless family of Access Points is enterprise-class a/b/g/n capable, providing coverage anywhere that wireless LAN (WLAN) service is required. Unique Plug-and-Play technology dramatically simplifies deployment of the WLAN solution. All Access Points in the WLAN are virtually interconnected to the Controller, enabling centralised management and seamless overlay into any existing IP-based network infrastructure. All of this leads to greater management control and operational efficiency.. Furthermore, the innovative Enterasys Wireless solutions-oriented architecture is able to determine how to forward traffic for the highest performance and reliability for each application. The result is a flexible and dependable WLAN infrastructure that can easily be leveraged to deploy VoWLAN and new high-performance solutions such as HD video.. 29

32 Enterasys Infrastructure Supported Features AP2605 AP2610/2620 AP2630/2640/4102 AP2650/2660 AP3610/3620 Management Standalone Thin Plug n Play Installation Automatic Controller Discovery Centrally deployed configurations and upgrades P P Needs to be converted to thin mode P P P Web Management and Configuration P P P P P P Secure Remote Management P P P P P P Number of SSID s Supported Security Standalone Thin Security via WEP, WPA (TKIP), WPA2 (AES), i, 802.1X P P P (AP2630/40 do not support 802.1X) P P P VPN Support: IPSec, PPTP, L2TP P P P P P P Rogue AP Detection mode P P P P P Rogue AP Sensor mode P P Performance Standalone Thin Intelligent thin AP (Encryption, blacklisting, QoS and RF Management done by the AP) P P P P P Filtering at AP: traffic switching, policy enforcement, rate limiting P P P P P Wireless Distribution System (WDS) P P P P P Fast failover and Session Availability P P P P P Dynamic RF Management P P P P P Flexible Client Access (airtime fairness) P P P P P Multicast Rate Control P P P P P Dual concurrent, Dual band a (5GHz) and b/g (2.4GHz) connectivity Dual concurrent, Dual band a/n (5GHz) and b/g/n (2.4GHz) connectivity P P P P P P P Voice Standalone Thin Quality of Service (WMM, e) P P P P P P Call Admission Control (TSPEC) P P P P P P Power Save (U-APSD) P P P P P P Fast secure roaming and handover between APs Pre-Authentication (Pre-Auth) Opportunistic Key Caching (OKC) P P P P P P Voice Standalone Thin Simultaneous Voice calls (802.11b, G711, R>80) Simultaneous users per radio

33 Enterasys Lifetime Warranty Enterasys offers customers industry-leading warranties designed to provide the lowest possible total cost of ownership over the life of their network. For edge switches and indoor access points1, Enterasys includes warranty and support services for which many competitors charge additional fees up to 10% of initial deployment costs on an annual basis. With coverage extending five years beyond the end of sale of a product, customers are ensured service throughout the practical life of their infrastructure. These included features, such as extended component coverage, firmware feature updates (which most vendors cover for only the first 90 days), and technical support combine to significantly decrease capital and operational networking costs for customers over the life of their network. Enterasys Infrastructure Key Features: Effective on edge switches (A/B/C/D/G) and indoor Access Points Lifetime = sales discontinuation + 5 years Advanced hardware replacement Feature upgrades1 Maintenance updates1 8 x 5 Telephone Support Knowledge Base Access Free from defects in material & workmanship for the lifetime of the product Software Both major and minor firmware releases Compare to competitor s TCO 8 years in production network without maintenance costs Consider an Example: With the standard Enterasys lifetime warranty, customers with a 150 switch deployment can save almost 600,000 in fees over the life of their equipment that can be added to their bottom line, invested in new equipment, or applied toward additional premium warranty features in accordance with specific business needs. Similarly, customers with a 50 access point wireless deployment can save 23,500! 31

34 Wireless Controller Wireless Management Suite Centralized WLAN services and policy management Multi-controller management WIPS LAN HiPath MobileConnect HiPath PBX PUBLIC MOBILE IP NETWORK Integrated Wired/Wireless Management and Security Integrated management via Enterasys NMS Console, Policy Manager, Inventory Manager, and Automated Security Manager Integrated security via Enterasys NAC, IPS and SIEM IP NETWORK IP NETWORK WDS OUTDOOR IP NETWORK Enterasys Infrastructure Mobile Clients n devices Fast Secure Roaming Superior voice quality Wireless Access Points Indoor / Outdoor / Industrial Policy enforcement, traffic forwarding and rate limiting Survivable Branch Office Airtime Fairness 32