Introduction Configuration for the Digital Experience Cloud

Transcription

1 Introduction Configuration for the Digital Experience Cloud

2 Agenda Learn about the components and services that are included and how they can streamline your operation.

3 Presenters Salifou Bah Director, Cloud Sales Daniel Österhof VP of Operations Fredrik Tjärnberg VP R&D

4 Digital Experience Cloud Deployment Options Platform-as-a-Service (PaaS) Full cloud deployment provisioned as a subscription service Priced by functional composition bundles using page views, items under management, and SLA Managed Services Customer owns a CMS or Commerce Perpetual Licence & hosts their online presence on EPiServer s Managed Service. Customer pays an annual SWA and a monthly on-going Managed Service cost. Perpetual Licence Customer owns a CMS or Commerce Perpetual Licence & hosts their online presence either on-premise or via an IaaS partner.

5 PaaS - definition Platform as a Service I want a platform to build on top of: Build a e-commerce or digital marketing solution. As long as I can build on top of something that works, I m fine. Microsoft definition

6 Digital Experience Delivered

7 Building blocks Managed backup Operational Testing 7 Managed Services Capacity Management Change Management Reporting Digital Experience Cloud Infrastructure Technology = = Commerce + Flexibility Auto Scaling Simplicity 24/7 Support Service Level Agreement Platform Global CDN Software Assurance Content Management System Search Digital Experience Hub Connectors + Unlimited sites Elasticity Only three variables

8 EPiServer Perpetual Licence Based on Sites and Server vs Platform-as-a-Service (PaaS) Unlimited sites Unlimited sites Elasticity Only three variables

9 Building blocks Managed backup Operational Testing 9 Managed Services Capacity Management Change Management Reporting Digital Experience Cloud Infrastructure Technology = = Commerce + Flexibility Auto Scaling Simplicity 24/7 Support Service Level Agreement Platform Global CDN Software Assurance Content Management System Search Digital Experience Hub Connectors + Unlimited sites Elasticity Only three variables

10 Usage Scaling Perpetual license vs PaaS 10 Time

11 Usage Scaling Perpetual license vs PaaS 11 Servers & License Perpetual use license Fixed capacity, owned license Scale infrastructure to max licenses Time

12 Usage Scaling Perpetual license vs PaaS 12 Servers & License Term use license Additional capacity, rented license Extends max license for limited time Coarse elasticity Time

13 Usage Scaling Perpetual license vs PaaS 13 Servers & License PaaS Time

14 Usage Scaling Perpetual license vs PaaS 14 Servers & License PaaS DXC PaaS Commit to smaller use scenario Elastic scale covers overage Service, no owned infrastructure or license Time

15 Building blocks Managed backup Operational Testing 15 Managed Services Capacity Management Change Management Reporting Digital Experience Cloud Infrastructure Technology = = Commerce + Flexibility Auto Scaling Simplicity 24/7 Support Service Level Agreement Platform Global CDN Software Assurance Content Management System Search Digital Experience Hub Connectors + Unlimited sites Elasticity Only three variables

16 Digital Experience Cloud Packages 16 Digital Experience Cloud PaaS Levels Levels that include Digital Commerce 5M page views 750k items 99.9% app SLA 10M page views 2M items 99.9% app SLA 10M page views 1M items 99.9% app SLA 1M page views 300k items 1M 99.7% page views app SLA 100k items 99.7% app SLA 5M page views 500k items 99.9% app SLA Group Corporate Enterprise

17 Building blocks Managed backup Operational Testing 17 Managed Services Capacity Management Change Management Reporting Digital Experience Cloud Infrastructure Technology = = Commerce + Flexibility Auto Scaling Simplicity 24/7 Support Service Level Agreement Platform Global CDN Software Assurance Content Management System Search Digital Experience Hub Connectors + Unlimited sites Elasticity Only three variables

18 DXC Configurations Episerver is responsible for First time deployment of code/content and configuration in Preproduction and Production Ongoing deployment of code to Preproduction and Production after go-live Initial troubleshooting and update or roll back if code issues arise Deploying production content back to Integration and Preproduction Change Management

19 DXC Configurations Background Compliance Customer IT security policy Segregation of duties The principle of least privilege SLA responsibility Availability and Performance Change Management

20 Digital Experience Cloud 20 Solution Architecture Layers Website visitors Visitor Request to Website CDN Production Change Management Editors, Marketers Merchandizers Content Changes Preproduction UAT EPiServer Managed Service Deploy Integration EPiServer Managed Service Deploy Developers Code/Config/DB Deploy

21 DXC Configurations 21 DXC PaaS Code Deployment Change Management Partner deploys to Integration and utilizes industry standard tools - Visual Studio (via a publish settings file) Documented and supported - Other deployment tools and methods supported by Azure Web Apps can be used EPiServer Managed Services deploys to all other environments Learn more: -

22 Digital Experience Cloud 22 Deployment (first time) Change Management Partner / Customer Deploy Developers EPiServer Managed Service Deploy Integration Preproduction Production Azure Portal Azure Web Apps Code Test Azure Web Apps Code Test Azure Web Apps SQL Azure Content SQL Azure Content SQL Azure Content Authoring (secured)

23 Digital Experience Cloud 23 Deployment (post-production) Change Management Partner / Customer Deploy Developers EPiServer Managed Service Deploy Editors Visitors Integration Preproduction Production Azure Portal Azure Web Apps Code Test Azure Web Apps Code Test Azure Web Apps SQL Azure Content SQL Azure Content SQL Azure Content Authoring (secured)

24 Digital Experience Cloud 24 Application Start Visitors Read only WebApp v2 Copy WebApp WebApp v2 WebApp v2 WebApp v1 Upgrade DB SQL v2 SQL v1 Sync SQL v2 v1 Preproduction Production

25 Digital Experience Cloud Continuous Releases Change Management Feedback friendly Deliver value continuously Improve quality Make upgrades easier 88 releases to date world.episerver.com/releases nuget.episerver.com

26 Building blocks Managed backup Operational Testing 26 Managed Services Capacity Management Change Management Reporting Digital Experience Cloud Infrastructure Technology = = Commerce + Flexibility Auto Scaling Simplicity 24/7 Support Service Level Agreement Platform Global CDN Software Assurance Content Management System Search Digital Experience Hub Connectors + Unlimited sites Elasticity Only three variables

27 Digital Experience Cloud 27 Monitoring Dedicated engineers proactively manage the performance and availability of your website 24/7 armed with tangible, objective and detailed data using industry leading monitoring applications, ensuring the best customer experience Reporting Visitor Synthetic Monitoring Content Delivery Monitoring Application Monitoring Database Monitoring Availability Reliability and Capacity

28 DXC Configurations 28 DXC Performance Reporting Reporting 5 key metrics benchmarked against previous month - Average page load time - Page views - Availability - Events - Average response time Monthly statistics on end user performance metrics - Page views, load time, apdex, satisfied (%), tolerating (%), frustrated (%), availability (%), response time and event Incident reports including reported by, assigned resource, status, contact list Additional reports possible

29 DXC Configurations 29 DXC Performance Reporting Reporting Summary including: - Every incident logged that month - Full description: Who reported the incident Who was responsible for resolution Incident status (solved, closed, pending) - Contact list for all users making change requests at customer Additional reporting is possible

30 Building blocks Managed backup Operational Testing 30 Managed Services Capacity Management Change Management Reporting Digital Experience Cloud Infrastructure Technology = = Commerce + Flexibility Auto Scaling Simplicity 24/7 Support Service Level Agreement Platform Global CDN Software Assurance Content Management System Search Digital Experience Hub Connectors + Unlimited sites Elasticity Only three variables

31 DXC Configurations Managed backup 31 DXC Backup and Restore Management Content Database Transaction log back-up every 5 minutes Full back up hourly Configuration and Code Entire application back-up every 24 hours Configuration back-up on the same schedule as above

32 Building blocks Managed backup Operational Testing 32 Managed Services Capacity Management Change Management Reporting Digital Experience Cloud Infrastructure Technology = = Commerce + Flexibility Auto Scaling Simplicity 24/7 Support Service Level Agreement Platform Global CDN Software Assurance Content Management System Search Digital Experience Hub Connectors + Unlimited sites Elasticity Only three variables

33 DXC Standard Cloud Configurations (PaaS) 33 DXC Support 24/7 Support First-/Second line Developer Support Web Operations Infrastructure Security Platform Development

34 DXC Configurations Los Angeles Nashua Chicago NY. Haparanda Oslo Helsinki Copenhagen Stockholm London Amsterdam Barcelona 24/7 Support Hanoi Singapore Cape Town Sydney Significant employee presence in every region

35 Building blocks Managed backup Operational Testing 35 Managed Services Capacity Management Change Management Reporting Digital Experience Cloud Infrastructure Technology = = Commerce + Flexibility Auto Scaling Simplicity 24/7 Support Service Level Agreement Platform Global CDN Software Assurance Content Management System Search Digital Experience Hub Connectors + Unlimited sites Elasticity Only three variables

36 Content Delivery Network 36 DXC PaaS will enable Massive Scale - Scale quickly, without worrying about host capacity - Accommodate flash crowds or other surges in demand Global Reach - Access to the world s best edge network without the cost and hassle of building one Less Worry - From social media to e-commerce, rest easy knowing your entire site is loading quickly all around the world Satisfied, Impressed Customers - Ultra-fast global delivery means a superior user experience regardless of the end user s location - Intelligent global load balancing ensures content is always delivered from the server that is fastest for each user Global CDN

37 Content Delivery Network 37 CDN Global CDN CDN URL CDN Azure Web App EPiServer Website(s) Origin URL

38 Building blocks Managed backup Operational Testing 38 Managed Services Capacity Management Change Management Reporting Digital Experience Cloud Infrastructure Technology = = Commerce + Flexibility Auto Scaling Simplicity 24/7 Support Service Level Agreement Platform Global CDN Software Assurance Content Management System Search Digital Experience Hub Connectors + Unlimited sites Elasticity Only three variables

39 Digital Experience Cloud Why standard architecture? Build a better service Deploy new functions / features to all customers Platform

40 Monitoring Digital Experience Cloud Application Lifecycle Platform Integration For developers to test and set-up continous integration, daily site. Fixed configuration, no automatic scaling. Pre-Production For EPiServer to test production deployment and verify operational functionality. Scales automatically. Production Production environment. Scales automatically. SQL DB Storage CDN WebApp Service Bus Search (Find)

41 Monitoring Digital Experience Cloud Components Platform CDN WebApp SQL DB Service Bus Storage Search (Find)

42 Monitoring Digital Experience Cloud Application environment v1 Supports one Episerver application. Standardized architecture defined by Episerver developers and operations. Verified to support zero downtime deployment. All environments get new features. SQL DB Storage CDN WebApp Service Bus Search (Find)

43 Monitoring Digital Experience Cloud Application environment v2 RedisCache Continuous production deployment CDN WebApp SQL DB Service Bus Storage Search (Find)

44 Monitoring Monitoring Monitoring Digital Experience Cloud Digital Experience Cloud Package CDN CDN CDN WebApp WebApp WebApp SQL DB Service Bus Service Bus SQL DB SQL DB Service Bus Storage Search (Find) Storage Search (Find) Storage Search (Find)

45 Digital Experience Cloud

46 Development Considerations for Cloud 46

47 Development Considerations for Cloud Single Codebase Digital Experience Cloud uses Microsoft Azure WebApps Azure Apps are based on a single codebase application Two codebases means two applications and two DXC PaaS services Use EPiServer Find for search Technical Value - Makes development, QA, deployment, management, maintenance, upgrade, etc. easier

48 Digital Experience Delivered Simplicity Auto Scaling Flexibility Only three variables Elastic solution Unlimited sites