TELKOM Success Story OSS Adoption Strategy

Transcription

1 TELKOM Success Story OSS Adoption Strategy Indra Utoyo Direktur IT & Supply (CIO) PT Telekomunikasi Indonesia, Tbk. Jakarta, Juli 2009

2 Agenda Background OSS Readiness OSS Utilization & Implementation

3 Technology Trend

4 Reasons of using open source in Asia Pacific Corporation Easy access of source code. Open source network support. No software evaluation and usage difficulties. Low vendor lock-in Source: IDC, 2008

5 Good Governance Issues Building a strong corporate image by deploying legal software A license governing every software Intellectual property right (IPR) Legal compliance issues among users Be legal (buy only licensed software), or Open Source Software (OSS) as solution

6 TELKOM : OSS Initiation 1. In line with IT global trends Paradigm transformation from total cost to total value shifting the focus of IT value from business value to public value 2. Government initiatives on using OSS 3. TELKOM s OSS desktop implementation begin with small scale in 2005.

7 Agenda Background OSS Readiness OSS Utilization & Implementation

8 Standard collaboration format Lack of familiarity (user) Compatibility issues Implementation Roadmap Community development Limited warranty TELKOM Challenges

9 TELKOM Strategic Approach Only adopt proven / mature OSS functionalities technology. Establish an open source community in TELKOM Intensive Awareness & Trainings More focus on client computing / desktop oriented Limited use in core applications Start from community/unit before enterprise-wide deployment and segmenting based on user profile. Standardization: Standard Operating Environment, Standard Software Catalogue.

10 Guidelines for Using OSS Create a company policy Legal Business Community Communicate Customers Partners Community Monitoring & Evaluation

11 Agenda Background OSS Readiness OSS Utilization & Implementation

12 Partnership Cooperation with KomInfo Cooperation with BPPT Portal NMS National OSS Repository ftp://dl2.foss-id.web.id IGOS Linux Voice Command TELKOM Initiatives TELKOM INTERNAL Change Management & Operation Policy Research & Development EXTERNAL Cooperation in Development ISC RDC User Terminal (Laptop/Desktop) ISC = Information Technology System Center RDC = Research & Development Center

13 TELKOM : OSS Implementation Framework IT Resourc es Asset Work Office Server Desktop Laptop IT Process 1. Strategic Control: CIO Letter No.180/2007 (Software Compliance License Guideline). KR.05/LG300/COP-B /2008 (Employee Work Facility Guideline) Standard Operating Environment & Standard Software Catalogue 1. Operational Control: Seat Mgmt Program Helpdesk LANDesk (monitoring) Business Requirem ent Business Solution Resources Optimizatio n Efficient

14 OSS Implementation in TELKOM Radius Freeradius, implemented at 48 sites / cities for Radius Speedy Database MySQL, implemented at 48 sites/ cities for Radius Speedy Internet Service DNS BIND 9.x, implemented for DNS system internal Telkom PROXY SQUID 5.x, implemented for PROXY system internal Telkom Operating Systems Linux, for CCBS Desktop Open Office 2.4, Thunderbird 2.x, Firefox 3.x, browser

15 OSS Implementation Roadmap & Status 95% Current composition: 46% : 54% Seat Management 80% 75% MS WINDOWS w/ MS OFFICE 50% 50% 25% MS WINDOWS w/ OPEN Office MS WINDOW w/ OPEN Office 5% MS WINDOWS w/ IGOS Office MS WINDOWS w/ MS OFFICE MS WINDOWS w/ Star Office & OPEN Office (IGOS) MS WINDOWS w/ MS OFFICE 20% MS WINDOWS w/ MS OFFICE Phase 1 ( until 2005) Phase 2 ( 06-07) Phase 3 ( 08-09) Phase 4 ( 10)

16 TELKOM prouds to use OSS MRTG is our tool for measuring network & server performance Without compromise we using Java technology for enterprise application Squid for reliable proxy to deliver internet service over 1.5 million customer. Our high performance web server with very intensive hit just running on Apache. PHP. MySQL & Tomcat To deliver Naming Service (DNS) over more 1.5 million customers we just rely on BIND Behind Notes, we running robust Postfix as SMTP Engine to deliver messages over employee & 1.5 million customers Linux & FreeBSD, the cute operating system for running our Web Hosting services

17 Lesson Learnt Top Down Policy approach to accelerate the OSS implementation. Proper OSS help-desk support. Intensive OSS Training (ToT) Gradual OSS implementation (step-by-step). Setting up the OSS communication channel within national/ Regional/ TELKOM scope to share the OSS implementation.

18 Russian Gracias Obrigado Brazilian Portuguese Japanese Terima Kasih Spanish Grazi Italian e Merci French D ank e German Thank You English Arabic Thai Traditional Chinese