Avaya Workforce Optimization Select, SP1 Release Notes

Transcription

1 Avaya Workforce Optimization Select, SP1 Release Notes 6 June 2018 Contents Contents... 1 Document changes... 1 Introduction... 2 Installation... 2 Product compatibility... 2 File list... 2 Backing up the software... 2 Installing the release... 2 Troubleshooting the installation... 2 Restoring software to previous version... 2 Functionality not supported... 2 What s new... 2 Fixes... 3 Known issues and workarounds... 3 Languages supported... 4 Documentation errata... 5 Contacting support... 5 Contact Support Checklist... 5 Contact Support Tasks... 5 Document changes Date Description 06/06/2018 AWFOS SP1 release notes 1

2 Introduction This document provides late-breaking information to supplement Avaya Workforce Optimization Select Service Pack 1 software and documentation. For updated documentation, product support notices, and feature pack information, go to the Avaya Support site at Installation Product compatibility For the latest and most accurate compatibility information go to File list Filename Modification time stamp File size Awfos_5_2_1_SP1.exe 06/02/ :11 1, MB Version number MD5 Hash c2c1ac69205c418b1b660f1dc72721f Awfos_5_2_1_1_Patch_0.zip 06/06/ : MB _001 4d8f6abed465002b13d2e0699b1f02fe Backing up the software Installing the release For information about patches and product updates, see the Avaya Technical Support Web site Troubleshooting the installation Restoring software to previous version Refer to the Deploying Avaya Workforce Optimization Select guide Functionality not supported Desktop Trigger functionality is not supported with Edge browsers Generation of report in PDF format is not supported for the Evaluations Criteria Details report. What s new Import of External interactions, both voice as well as non-voice Capture and display DTMF keys pressed during an interaction Display of individual hold start and end durations in playback screen Support for clear sort and clear filter options in display grids Support for additional fields in Filters and Display grids for Interactions in the Web application o Interaction ended by, UCID, Source Type and Transfer Type Support for Acceptance Status field in Filters and Display grids for Evaluations in the Web application Introduced Evaluations Criteria Details report. 2

3 Fixes The following table lists the fixes in this release. ID Minimum conditions Visible symptoms Component Release found in Support for longer (more than 9 digits) skill numbers ScreenCapture issues with windows 10 fast restart feature enabled Enable persistent connection between Recorder and MediaManager for call encryption Devlink3Adapter is not deactivating the Tenant when Devlink3Adapter node is removed from Assets mapping or when the tenant is deactivated Piled up SQL queries created during DB connectivity issues are lost in some scenarios Hunt groups are not re-monitored, if monitoring fails at startup or during the first 30 minutes UM is writing too many Oceana provisioning errors in log Time zone sync issue with web, day light savings are not reflected SysAdmin causing high CPU Utilization in some scenarios AD users not able to login to Employee Administration screen IE browser: Not able to resize a screen capture pop-up window Secure Keys are getting generated on daily basis after 30 days AESAdapter, Recorder Release fixed in ScreenCapture MediaManager Devlink3Adapter Recorder AESAdapter Messaging Webapp Sysadmin Webapp Webapp Sysadmin Known issues and workarounds ID Minimum conditions Visible symptoms Component Workaround Delay in call playback for long duration calls with screens Sometimes Log Manager component cannot be installed, after a software re-install LogManager Latency issue Issue in Windows services, a server reboot fixes the issue 3

4 Schedules (AD & Evalplan) will work based on the Company time zone AD Sync: User hierarchy is not imported when role hierarchy is not pre-defined in AWFOS Unable to listen to audio in live monitoring through Safari browser Desktop Trigger: Learning does not happen for open applications Call recordings are not happening if we reboot the CS1000 service PCSAdapter is not able to connect with PCServer after PCServer reboot. AACC+CS1000: Recording is supported only for one ACD and one regular DN on a device. Additional DNs are not supported AACC+CS1000: Changing the application id in CS1000 and restarting it causes AvayaAdapter to lose connectivity With PC connector under heavy load (more than 180 concurrent calls) occasionally having issues with missing recording for first 4 5 sec of an interaction. Sometimes voice is not audible in Live Monitor in Internet Explorer browsers Observe widget is not working with Oceana 3.4 Screen AvayaAdapter PCSAdapter - AvayaAdapter Pre-define the Role/Designation based hierarchy in AWFOS before Syncing data from AD Chrome/Firefox/IE/Edge browsers work Learning Console should be open first and then the target application Restart the AvayaAdapter service in AWFOS After PCS/PDS server is restarted, PCSAdapter Component of AWFOS should be restarted. This issue is not reproducible all the time. Restart of CS1000 service needs AvayaAdapter to be restarted. AvayaAdapter AWFOS supports only 150 recordings for All PC outbound recording in DMCC Single Step Mode Refresh the Live Monitor playback window or use Chrome/Firefox/Edge browsers for Live monitor playback - Need to deploy the latest patch from Oceana 3.4 to fix this issue Languages supported Languages supported in this release. English French (FR) CAN French (FR-CA) German (DE) 4

5 Italian (IT) LA Spanish (with language code as ES ) Korean Chinese - Simplified Chinese Traditional Japanese Brazilian Portuguese Russian Documentation errata NA Contacting support Contact Support Checklist If you are having trouble with Avaya Workforce Optimization Select, you should: 1. Retry the action. Carefully follow the instructions in written or online documentation. 2. Check the documentation that came with your hardware for maintenance or hardware-related problems. 3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. If you continue to have a problem, contact Avaya Technical Support: 1. Log in to the Avaya Technical Support Web site 2. Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site. Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya Web site. Contact Support Tasks You may be asked to one or more files to Technical Support for analysis of your application and its environment. 5