storm Billing Charge Data Record Export Specification Reference Document Version Document Revision: 1.05

Transcription

1 storm Billing Charge Data Record Export Specification Version Reference Document Document Revision: 1.05

2 Table of Contents Table of Contents Table of Contents Charge Data Record Export Quantities Charged... 6 Disclaimer Control Sheet Document Revision:

3 Charge Data Record Export 1 Charge Data Record Export The charge data record exports are designed to show the details of how the tariff was selected, how the tariff was calculated and to show an accurate break down of the charges or costs to each Customer within the system. The table below defines the field types used in the CGBilling charge data record exports. No. Field Name Type Description 1 szcallid varchar(32) The Call ID is a unique identifier for each call or transaction. The unique ID will recycle 232 (just over 4 billion) for calls. 2 szpurchaseorder varchar(32) The Purchase Order associated with this call or transaction. 3 lservicetype int The service type used for the call. 4 lorganisation int The Organisation that this charge record relates to. (1 for Content Guru records, otherwise the Organisations code). 5 szorganisationstructure varchar(32) The structure of Organisations. Of the form a-b-c-d- where a is the system owner and d is the organisation that owns the customer s Account. 6 szaccessnumber varchar(256) The Access Number used to initiate this service. 7 szcli varchar(256) The CLI presented on the original inbound call. This is used for tariffing decisions where origination is used. 8 szatariffs nvarchar(32) The billing code ID used for looking up the description for the invoice. 9 lbquantitycharged int The Quantity Charged associated with the call or transaction. 10 fbphasecharge float The charge from phase charges from the duration of the call or transaction. Major currency units, i.e. GBP. 11 fbpointcharge float The charge from point charges from the duration of the call or transaction. Major currency units, i.e. GBP. Document Revision:

4 Charge Data Record Export No. Field Name Type Description 12 fbcharge float The total charge from the duration of the call or transaction. Major currency units, i.e. GBP. 13 decbdurationtotal decimal(19, 1) The complete duration of the call or transaction. Recorded to 1/10 of a second. 14 dtbstartdatetime datetime The start date and time of the call or transaction. 15 szbtariffs nvarchar(32) This is the ID of the tariff used to calculate the charges. 16 szbddi varchar(256) The DDI that is used for billing after any number mapping has been applied. 17 szbdescription nvarchar(256) A description that can be entered into the field. 18 lmessageparts int This field indicates how many parts were used to transmit the message. This is used for long SMS messages, where more than one message is concatenated to implement a longer message, due to message length restrictions in the SMS standards. It may be necessary to bill this number of messages for a single user transaction. 19 dtbillingcompleteddatetime datetime The date and time of when the transaction was billed. 20 lsubid int Sub ID a serial number starting at 0 for each Unique ID. 21 lclir int CLI Presentation (CLIP) information this will show: 0 = presentation allowed 1=presentation restricted (by caller) 2=presentation blocked/not available 3=reserved. If the network indicates that the origination address should not be presented, this field will be nonzero and any processing or publication of the CDR data must respect this restriction, depending on the audience. This may be a legal requirement. Document Revision:

5 Charge Data Record Export No. Field Name Type Description 22 lbilledsuborganisation int Lookup. The bottom level organisation that this charge record relates to. 23 szclientname nvarchar(128) Lookup. The Client name from RTInstantBilling Operator. 24 szaccountno1 varchar(50) Lookup. The Client Account Number. 25 szaccountno2 varchar(50) Lookup. The secondary Account Number for the Client. 26 szoriginatingcallid varchar(32) The originating Call ID is the unique identifier for the originating call or transaction. 27 szsitename nvarchar(255) Lookup. The Site Name of this CDR. 28 szgroupname nvarchar(50) Lookup. The User Group Name (Department) of this CDR. Document Revision:

6 Quantities Charged 2 Quantities Charged This section lists the different quantities charged currently available. Quantity Charged Description 6 Post Bill - Hosting Fee 500 Standard User Licensing 501 Meeting Room User Licensing 502 Recording User Licensing 503 Unified Comms User Licensing 504 Conferencing User Licensing 505 Instant Messaging User Licensing 506 Presence User Licensing 507 PBX Admin User Licensing 508 Contact Centre Wallboard User Licensing 509 Switchboard User Licensing 510 Agent User Licensing 511 ACD Supervisor Licensing 512 Outbound Agent Licensing 520 View Real-time Basic Licensing 521 View Real-time Enhanced Licensing 522 View Historical Basic Licensing 523 View Historical Enhanced Licensing 524 PBX Admin Concurrent Logon 525 PBX Personal Concurrent Logon 526 Meeting Room Concurrent Logon 527 Inbound Agent Concurrent Logon 528 Dialler Agent Concurrent Logon 529 Supervisor Concurrent Logon 530 Service Builder Licensing 531 IVR Licensing 540 Call Recording Storage 541 Call Recording Manager Licensing 542 Recording Manager Basic 550 SIP Trunk Hosting (per SIP Trunk) 551 Multiple Onward Route Licensing 552 Percentage Split Licensing 553 Call Queuing Licensing 555 PBX Conferencing Concurrent Logon Document Revision:

7 Quantities Charged Quantity Charged Description 556 PBX Instant Messaging Concurrent Logon 557 PBX Recording Concurrent Logon 558 PBX Unified Comms Concurrent Logon 559 Social Media Integrate 560 Conferencing Manager Licensing 561 Agent Calls 562 Agent Calls Concurrent Logon 563 Agent SMS 564 Agent SMS Concurrent Logon 565 Agent 566 Agent Concurrent Logon 567 Agent Web Chat 568 Agent Web Chat Concurrent Logon 569 Social Media Integrate Concurrent Logon 570 RSA Token Rental 571 Fax Licensing 572 SMS Licensing 573 Licensing 574 Web Licensing 575 TTS Port 576 ASR Port 577 DDI Rental 578 IP Voice Port In 579 IP Voice Port Out 582 Operational Resource 583 Switchboard Operator Concurrent Logon 584 Switchboard Operator Contingency 585 PBX Personal Contingency 586 PBX User Contingency 587 Meeting Room Contingency 588 Inbound Agent Contingency 589 Dialler Agent Contingency 590 Supervisor Contingency 591 Agent Calls Contingency 592 Agent SMS Contingency 593 Agent Contingency 594 Agent Web Chat Contingency Document Revision:

8 Quantities Charged Quantity Charged Description 595 PBX Conferencing Contingency 596 PBX Instant Messaging Contingency 597 PBX Recording Contingency 599 Social Media Integrate Contingency 600 Post Bill - Inbound Call 601 Post Bill - Outbound Call 602 Post Bill - Outbound Onward Terminated Call 610 Post Bill - Inbound SMS 611 Post Bill - Outbound Free / Bulk SMS 612 Post Bill - Outbound MT Billed SMS 620 Post Bill - Inbound MMS 621 Post Bill - Outbound Free / Bulk MMS 622 Post Bill - Outbound MT Billed MMS 630 Inbound 631 Outbound 640 Inbound Mobile to Video 641 Outbound Video to Mobile 650 Manual Charge 651 Outbound Voice Broadcast 660 RedButton 670 ASR 671 TTS 672 Call Recording 680 Speaking Clock 690 Predictive Dialler 700 Inbound Fax 701 Outbound Fax 710 Inbound IVR 711 Outbound IVR 720 Inbound Web 730 Voice Resource 740 PBX Supervisor Conf 750 PBX Recording Conf 800 Training (at Service Provider) 801 Training (at Customer Site) 802 Training (private Webinar) 803 Training (shared Webinar) Document Revision:

9 Quantities Charged Quantity Charged Description 810 Partition Setup 811 PBX User Setup 812 SIP Trunk Setup 813 TTS Setup 814 ASR Setup 815 Amortised Setup 820 ipath ipath ipath ipath SNOM Meeting Point Conference Phone 826 Pair of External Microphones for SNOM Meeting Point Phone 827 ipath x EHS Module 831 ATA - 2 Port 832 ATA - 4 Port 833 RSA Key 834 Hook Switch 840 Miscellaneous Hardware 850 Professional Services 851 Professional Services OOH 852 Professional Services per Hour 853 KX-UT113 (Panasonic Handset) 854 KX-UT KX-UT KX-UT KX-UT KX-UT KX-UDS KX-UDS KX-UDS Switchboard Operator Contingency Resource Non-usage 4585 PBX Personal Contingency Resource Non-Usage 4586 PBX User Contingency Resource Non-Usage 4587 Meeting Room Contingency Resource Non-Usage 4588 Inbound Agent Contingency Resource Non-Usage Document Revision:

10 Quantities Charged Quantity Charged Description 4589 Dialler Agent Contingency Resource Non-Usage 4590 Supervisor Contingency Resource Non-Usage 4591 Agent Calls Contingency Resource Non-Usage 4592 Agent SMS Contingency Resource Non-Usage 4593 Agent Contingency Resource Non-Usage 4594 Agent Web Chat Contingency Resource Non-Usage 4595 PBX Conferencing Contingency Resource Non-Usage 4596 PBX Instant Messaging Contingency Resource Non-Usage 4597 PBX Recording Contingency Resource Non-Usage 4598 PBX Unified Comms Contingency Resource Non-Usage 4599 Social Media Integrate Contingency Resource Non-Usage 7584 Switchboard Operator Contingency Resource 7585 PBX Personal Contingency Resource 7586 PBX User Contingency Resource 7587 Meeting Room Contingency Resource 7588 Inbound Agent Contingency Resource 7589 Dialler Agent Contingency Resource 7590 Supervisor Contingency Resource 7591 Agent Calls Contingency Resource 7592 Agent SMS Contingency Resource 7593 Agent Contingency Resource 7594 Agent Web Chat Contingency Resource 7595 PBX Conferencing Contingency Resource 7596 PBX Instant Messaging Contingency Resource 7597 PBX Recording Contingency Resource 7598 PBX Unified Comms Contingency Resource 7599 Social Media Integrate Contingency Resource Document Revision:

11 Disclaimer Disclaimer Content Guru Ltd. reserves the right to make changes to the information in this document at any time without notice. Information published in this document is believed to be reliable. However, Content Guru Ltd. assumes no liabilities for inaccuracies or omissions in this document, or liability arising from the use of such information. Furthermore, Content Guru Ltd. assumes no liability for the infringement of patents or other intellectual property rights owned by third parties which may result from the application of this information. No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical, for any purpose, without the written permission of Content Guru Ltd. Content Guru, NGware and storm are registered trademarks of Content Guru Ltd. storm ACT, storm AHEAD, storm ASK, storm BPO, BRAIN, storm CENTREX, storm CONTACT, storm CRM, storm DIAL, storm DROP, storm FAX, storm FLOW, storm INTEGRATE, storm LINK, storm LOCK, storm LOSS, storm MASK, storm MATRIX, storm MEDIA, NG Centrex, NG Contact, NG Dashboard, NG Inbound, NG PBX, NG Provisioning Portal NG Recorder, NG Service Builder, NG Service Portal, NG SIP, storm NUDGE, storm PATROL, storm PASS, storm PBX, storm PEP, storm PEW, storm PROTECT, storm REACH, storm RECORDER, storm RESPONSE, storm SHIELD, storm SHOUT, storm SIGN-IN, storm SMS, storm SNAP, storm SOCIAL, storm SPEAK, storm STEER, storm SURE, storm TACTIC, storm TRADE, storm TRUST, storm VIEW and storm WHO are trademarks of Content Guru Ltd. DNX, DTA, ipath, LOCK, RedLink, RedMatrix, RedResponse, RedSelector, RedText, Redwood Technologies, RTComposer, RTConductor, RTInstantBilling, RTMonitor, RTPerformer, RTSinfonia, RTStudio and the Redwood company logo are registered trademarks of Redwood Technologies Ltd. Digital Network Xchange, Intelligent Network Xchange, INX, RedAlert, RedBanner, RedCentrex, RedContact, RedDial, RedFax, RedMessage, RedPBX, RedRecorder, RedRouter and RedSpeak are trademarks of Redwood Technologies Ltd. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. All other trademarks are the property of their respective owners. Copyright 2015 by Content Guru Ltd. Content Guru Ltd., Radius Court, Eastern Road, Bracknell, Berks, RG12 2UP, United Kingdom Registered in England No T: +44 (0) F: +44 (0) E: sales@contentguru.com W: Document Revision:

12 Disclaimer Control Sheet Title: Charge Data Record Export Specification Document File Reference: \\RS000115\Literature\Manuals\CDR Format Reference Documents\CGBilling CDRs\ storm Charge Data Record Exports v1.05 Author(s): MAM01, MAL Date: 05/01/2015 CGBilling Version Number: Document Revision: Document Revision History: Doc Rev Date Change History /09/2014 Initial release for storm /12/2014 New Charge Quantities added for Panasonic Handsets /01/2015 New Charge Quantities added for Switchboard licensing and Training options Document Revision: