Services Guide. No Matter Where, No Matter What We ve Got You Covered. Your Integrated Solutions Provider

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1 Services Guide No Matter Where, No Matter What We ve Got You Covered Your Integrated Solutions Provider

2 The Access Point Advantage From traditional voice services to MPLS networks and VoIP technologies, we offer a complete portfolio of services nationwide We help you optimize your telecommunications services and highlight opportunities for increased performance and cost savings Our partnerships with underlying providers allow us to provide competitive pricing across our entire product portfolio We recognize the need for dynamic and flexible telecom solutions We will deliver superior service and unmatched support for all aspects of your communications solutions In a nutshell. We design solutions to minimize expenses while providing maximum service. We are experts at securing the most reliable, best possible solutions on a caseby case basis. We deliver fast and effective quotes and the services presented for your consideration will be an "apples to apples" comparison. We have access to a vast array of underlying carrier networks. We deliver expertise across the entire intermodal telecom landscape. Our Network We re proud of our strong technology reputation, comprehensive services, and broad nationwide coverage. Communication technology leads business decisions today, and we go out of our way to deliver solutions that help you thrive in the rapidly changing economy. We deliver integrated communication solutions utilizing best of breed technologies. From traditional voice to advanced services, our extensive partnerships enable us to deliver a complete portfolio of services nationwide and the most competitive rates. Why Choose Access Point? Savings Controlling and understanding today's telecom costs is a key concern for businesses. We understand that telecom expense management is a high priority. We believe competitive rates and a supreme billing system is vital to successfully controlling these expenses. Established We offer the right combination of best in class technology and business grade support. Since our founding in 1996, we have built a solid reputation for delivering great service with a very strong commitment to customer satisfaction and product innovation. Customer Service Customer Service is what makes Access Point the best choice for your business telecommunication needs. Our customer service department is available 24/7, with responses to 98.7% of calls within 30 seconds. A Service for Every Need Access Point, Inc. is a complete business communications provider offering multiple services nationwide. It s time to consolidate your services and reduce costs with the telecom company known for strong growth and satisfied customers for more than a decade.

3 Voice Products Access Point targets the telecommunications needs of the business customer with competitive local, long distance, and conferencing choices. We use established networks to offer local service nationwide. We support over 100 features like call forwarding, call waiting, caller ID, and much more. Uncomplicated rate plans and a range of services are just some of the advantages of Access Point long distance. Industry leaders provide the backbone for our reliable switched and dedicated products. Local Services Your business relies on your telephone service to stay connected to your customers. With Access Point you get a reliable telephone network, cost savings, a full range of features, a single bill and our personalized customer service. Additionally, our business packages help you reduce your telecom costs with choices like low per line rates or a packaged minutes, bundled long distance, and customized features and use options. Never miss another call. Know who is calling you. Make and receive calls quickly and efficiently. We've got call features to help you improve service to your customers such as hunting, call forwarding, 3 way calling, *69, and caller ID. Long Distance Services Interstate, Intrastate, IntraLATA, international, toll free, calling cards, conference calls we are your single point for all of these services. If you have a high volume of long distance or toll free voice traffic, Access Point T 1 service is your cost effective solution. VoIP VoicePoint VoIP is a business grade voice over IP service hosted on a nationwide IP network. This state of the art service offers a robust enterprise voice solution. With VoicePoint, your company can upgrade its communication capabilities and enjoy an array of features. It s the best of both worlds: the benefits of traditional voice systems and the power and capability of the Internet. Integrated Access Integrated Access service offers one customizable business solution for your voice, data, and Internet needs. If you've been looking for high bandwidth, integrated solutions but have been put off by the price and minimum line requirements, this could be your answer. You can get bundled local and long distance service with high speed Internet access and data transfer options. Our Toll Free services include various routing options, Dialed Number Identification Service (DNIS), NPA Restriction, and ANI Delivery Service.

4 Voice over IP Cost savings is the number one reason businesses switch from a traditional phone service to VoIP. Most companies that have installed the technology are experiencing complete return on investment within the first year. But cost savings aren t the only reason to make the switch. VoIP provides unique features, allows you to access calls from anywhere an internet connection is available, and provides valuable call tracking and system management features that can be easily accessed. The bottom line is that VoIP offers more flexibility than traditional phone systems. These plans are simple and will ultimately reduce your cost per user. Benefits: Feature rich user portals Consolidated billing Add additional users at a fraction of the cost Number portability E911 compatible Unlimited calling in your local and expanded calling area VoicePoint Hosted Our hosted VoIP service, VoicePoint Hosted, gives you the confidence to conduct your business knowing your communications solution is reliable, cost efficient and will transition seamlessly as your company grows. A feature rich, business class phone system that is flexible and easy to use. A single communications platform that delivers voice and data over a dedicated bandwidth. Dynamically switch between voice and Internet as your call volume needs dictate. The complete business phone system and high speed Internet solution that provides everything your business needs: all the equipment, installation, maintenance, support, updates and more. Significantly improved communications, resulting in higher overall productivity. VoicePoint for PBX Voice over IP (VoIP) provides businesses with numerous benefits including improved flexibility, advanced feature options, and cost savings. If you re looking for a more efficient way to utilize your current phone system and don t want an expensive overhaul then VoicePoint for PBX is the plan for you. VoicePoint Analog Connect your company s PBX or Key system to the Internet. Analog service offers the efficiency of VoIP while using your existing PBX. Utilizing dynamic bandwidth allocation, one network serves all your voice and Internet needs. VoicePoint SIP/PRI SIP/PRI services use Session Initiation Protocol (SIP) signaling to operate with either an IP PBX or PBX or Key system. Route voice calls from your IP PBX across secure communication paths. An easy way to reduce or replace your current system.

5 Integrated Access Integrated Access offers a T 1 solution with customizable bandwidth, unlimited local calling, and as few as 6 lines. This service combines local, Long Distance, and Internet into one low cost solution. Access Point, Inc. offers simplified solutions eliminating the need to purchase voice and data service from multiple vendors. And, we offer the flexibility to select the number of phone lines and Internet access speed that suits your specific business needs. Dynamic T With a dynamic T 1 channels don't have to be reserved. So if a phone call is disconnected on a dynamic T 1, the channel it was using is available for data again resulting in a higher speed. Benefits: Unlimited calling in your local and expanded calling area Quality of service guaranteed Extensive footprint Number portability The equipment for use of the service Option to keep existing phone system E911 compatible

6 Internet Access We know how important a reliable Internet connection can be to any business. AccessPipe Internet is reliable and affordable. Our experts take care of engineering, ordering, installation, troubleshooting, and maintenance. Because we want to provide the best possible solution and satisfaction, we also offer several optional features. This allows you to customize your service or enhance your services as your company grows. ADSL A great service for companies needing basic web hosting and broadband speed at a low cost and equipment is included. Multiple bandwidths and optional line sharing make the product a fit for small offices looking to maximize bandwidth and reduce costs. SDSL For companies needing basic web hosting and broadband speed, with equal upload and download speeds. This Internet only service is meant for businesses that receive and send large amounts of data. Multiple bandwidths and complimentary IP addressing make this solution popular among businesses that receive and send large amounts of data. Dedicated Internet Whether you re looking for a single T 1 or a Gigabit Internet connection, Dedicated Access provides guaranteed bandwidth and reliability. Dedicated Internet access allows you to send and receive large amounts of data, run webbased applications, stream video, provide multisite access and more. Your broadband Dedicated Access connection is not shared so you are never competing for bandwidth when you need it. Choose between Dedicated Internet and Dedicated MPLS. Then select any of the additional services to create a Dedicated Access service that is just right for you. Shared Line DSL A "shared" DSL line does just that... shared the same line as your phone service. Shared line DSL service is high speed internet that runs over a pre existing telephone line. Ethernet over Copper A great service for companies needing high speed broadband access at a low cost. Ethernet utilizes DSL loops to provide high speed bandwidths with Multiple Megabit speeds. Ethernet provides a solid foundation that supports today s voice, video, data and communications applications, but is flexible enough to accommodate technologies you add to meet tomorrow s demands. Choose the bandwidth that meets your need and then select any of the additional services to create an Internet service that is just right for you. Wireless Wireless IP is an alternative for companies needing more bandwidth than what traditional telco access methods can offer, at a fraction of the cost and equipment is included. With equal upload and download speeds and without using any local loops, Wireless IP offers dedicated bandwidth up to 6 Mbps the equivalent of 4 bonded T 1 s. Cable Our cable broadband solution is a business class broadband connection packed with business productivity enhancing features that support multiple users, websites, and enterprise applications. Cable Internet provides you with a reliable cost effective way of going online. FTTI Regardless of the nature of your business, you need access to the internet and you want it fast. You also need enough bandwidth to share large files. With FTTI, you'll get faster upload and download speeds that save your business time and resources. Improve day to day operations, productivity, and opportunities for growth with high speed fiber optic Internet services.

7 Managed Data The Internet has proven to be revolutionary in the ways it allows companies to communicate with their customers, partners, and employees. Until recently, however, it has not proven to be a stable, secure means of networking. VirtualAccess makes use of the power of the Internet while providing network security. This Virtual Private Network (VPN) service encrypts data on unsecured or public networks, making it accessible only to authorized users. Better yet, VPNs are often more flexible and inexpensive than traditional private networks operating on frame relay or T 1. VirtualAccess VPN Access Point's Virtual Private Network service, VirtualAccess VPN is a highly secure and scalable hardware based solution that allows you to truly consolidate all of your applications, users, and support infrastructure. With VirtualAccess VPN you get best in class technology with proprietary processes and certified network professionals to securely connect branch offices or retail locations to centralized business resources. Our VPNs are configured using IPSec tunneling and 3DES encryption to create an isolated IP packet over the Access Point, Inc. private backbone and public Internet to facilitate secure and reliable data transfer. VirtualAccess MPLS Access Point's Multi Protocol Label Switching service (MPLS), VirtualAccess MPLS service connects multiple locations while also converging voice, video, and data onto one network at required performance levels. VirtualAccess MPLS is a network based solution that is intelligent and manages the varying needs and performance parameters for different types of traffic. With VirtualAccess MPLS comes flexibility. We provide the router at each site for use of the MPLS service. Our VirtualAccess MPLS service is a highly scalable and secure solution that allows you to truly consolidate all of your applications and support infrastructure onto a single network. Subscribe to additional networkbased, value added services, like secure Internet gateways and remote access to create a total telecommunications solution that best fits your business needs. SecurePoint With new forms of network attacks proliferating daily, installing a firewall just isn t enough. Preventative maintenance and monitoring are necessary to keep your data and systems secure. Whether you already have a network in place or use VirtualAccess, SecurePoint service determines the security level of your network and exposes potential holes in firewalls, routers and other network devices. Our engineers can remotely assess your network, and then provide you with network analyses and proposed corrective actions.

8 Conferencing Our conferencing products give you the power to review a project, conduct a meeting, or demonstrate a product to remote participants easily and at a low cost. Reduce your travel expenses without sacrificing the need for timely communication. Best of all, ConferencePoint is easier to use than ever. TelePoint Teleconferencing remains the most popular option because it s the fastest way to convene a meeting. Schedule meetings and pay as you go, or use AccessAnytime service for instant, 24x7 teleconferencing. You and your participants get a toll free number and passcode to call in and access the meeting. The conference moderator gets an additional moderator passcode to control the meeting. Other options include: Speak privately with an operator, or request an operator join the conference. Mute all lines except the Moderator. Mute your own line. Lock and unlock the conference. Participant rollcall playback Distinctive tone as participants enter or exit Participants record their name upon entry WebPoint With WebPoint you can conduct live interactive meetings or presentations with anyone, located anywhere, using only a Web browser and a phone. You can present visual concepts from virtually any media to any number of remote participants. WebPoint allows you to give a formal presentation to a large audience or brainstorm with a small group without ever leaving your office! Our Web Conferencing services provide flexible enhancements that make the most of your conference experience including planning and post conference follow up. Assistance is always available by contacting a Conference Calling Specialist. Conference Calling Specialists provide knowledge and experience to help plan and manage your conference whether it s an automated Web conference call or a managed audio and Web event. We provide training and offer support before, during, and after the conference. Our Web Conferencing services can be integrated with any audio conferencing service. We offer audio and video Web casting services that allow you to reach a wide audience in the most economical way. Visit the online Web portal to schedule, invite, and manage your conferences, it s that easy. Account Dashboard Use your Account Dashboard to arrange web/audio conference calls online! You can also view your service history, including service charges, and manage your account. ViewPoint Let Access Point, Inc. help you take advantage of the many benefits of Video Conferencing, including increased collaboration and better communication while decreasing travel time and expense. Video Conferencing sessions are used to put a face on participants and can be expanded to include the exchange of documents and data. Participants can share files between PCs at each end or work concurrently on a single computer application. Each Video Conferencing option is tailored to your requirements with flexible enhancements that make the most of your conference experience including planning and postconference follow up. Our Video Conferencing options are delivered with planning and support services to help you make the most of each conference. Assistance is always available by contacting a Conference Calling Specialist. They provide knowledge and experience to help plan and manage your conference. We provide training and offer support before, during, and after the conference.

9 Billing Advantages Controlling and understanding today's telecom costs is a key concern for businesses. We understand that telecom expense management is a high priority and a first rate billing system is vital to successfully controlling these expenses. We specialize in helping large multi location companies manage their communications more effectively. Our robust billing and order management system allows for flexible and customized reporting of monthly charges, usage records, and individual call detail records. In addition, the open architecture of our system allows for our customers to use electronic interfaces to obtain information on their accounts, orders, and billing invoices. We strive to deliver the highest quality and most cost effective solutions on a state of the art billing platform. Custom Reports We offer several management report options. Our billing department is happy to work directly with you to design and implement reports that provide maximum benefit. We take the time to understand your business so we can provide the best solution. The following Management Reports are available at no charge: Executive Summary Sub Account Summary Usage by Account Code (shown above) Usage by Account Code w/ Department Department Usage Summary Usage by Account Code: Name Only You can also view your bill online with My Access Point (MAP). View your account, add or change services, submit a service or billing request, and check order status online. My Access Point provides: Single login for access to all accounts Invoice information and PDF invoices online Historical invoice information Usage reports Current unbilled usage records View of all services and products on every account Order status information Trouble ticket submission Status updates of trouble tickets We offer several format options in which to receive your invoice including paper, , CD, EDI 811 or 810, and online. The files can easily be fed into other applications or viewed with Excel.

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