ViTelecom Fixed Line Business Phone & Broadband Services

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1 V2.November 2018 ViTelecom Fixed Line Business Phone & Broadband Services ViTelecom Ltd provide fixed line business phone and broadband service across England, Wales & Scotland. Customers can choose from our unique standard or premium broadband services and have the flexibility to customise their VoIP phone service. This pricing tariff shows the individual cost for our fixed line business broadband services with descriptions and contract terms. For customers who wish to order our Lease Line service please contact us on where we will be able to quote you over the phone. Leased line quotes can be raised over the phone in minutes. Customers can order speeds between 10Mb and 10Gb and all our Leased line services are automatically classed as premium services at no additional charge. ViTelecom also provide a large rang of other services including, Voice over IP (VoIP) business phones, Satellite Broadband & 4G. ViTelecom provides business broadband service only. Customers wanting connectivity services for their homes are able to use our products but should be aware that these are business only products and services. Customers can place orders over the phone , by sales@vitelecom.co.uk or online at Customers can call our out of hours number 24 hours a day 7 days a week for any faults or issues on This line is monitored 24 hours a day. For more information on our products, services, terms and conditions visit or call Mon-Fri 9am 6pm.

2 Below is listed the difference between our standard and premium services. (s & Conditions Apply) Tel: Service Standard Premium 24/7 Phone Support Call our support line 24 hours a day with any issues Unlimited Data Usage Static IP No Speed Caps or Restrictions Openreach Care level 2 Internal Site Maintenance No usage caps, use as much data as you want or need 1 Static IP provided per connection, additional IPs can be added No speed restrictions, we will never slow your service down Standard with every business PSTN line, Openreach will attend any fault within 48 hours Our engineering team will attend any internal broadband fault free of charge 24 Hour Engineer Response Time Our engineers will attend within 24 hours Mon-Fri Connectivity Monitoring Supplied Equipment Cover Disaster / Fault Connectivity Recovery Daily Compensation after 48 hours Free Failover The service will be actively monitored with any drops or issues picked up within 10 minutes Any equipment supplied by ViTelecom will be covered for the life of the service If a fault is down to the network and cannot be fixed within 48 hours we will install one of our satellite broadband or 4G services free of charge until the fault is rectified If we are unable to rectify a fault or install one of our other services within 48 hours we will credit the account up to 25 per day until the fault is rectified. Leased line services with speeds fasted then 50Mbps are supplied with a free failover service, This will also be standard on ADSL & Fibre VDSL premium services from 1 st February 2019.

3 ViTelecom Fixed Line Business Phone & Broadband Services Phone Line PSTN Phone line PSTN Phone Line Business phone line service with calls enabled 12 months Monthly EU1 Installation PSTN Line Installation Installation of new PSTN phone line. Requires an engineer visit N/A One-Off EU2 PSTN Line Transfer Transfer a PSTN phone line from an existing provider over to ViTelecom N/A One-Off EU3 PSTN Line Expedite Expedite the installation to decrease the time for the service to be installed N/A One-Off EU4 PSTN Call Charges Calls to UK Landline Phone calls to UK landline number, 01,02,03. Charge pence per minute N/A 0.01 Monthly EU8 Calls to UK Mobile Phone calls to UK mobile number, 07. Charge pence per minute N/A 0.03 Monthly EU9 Support Openreach Care Level 2 External faults fixed within 48 hours of identifying the issue. Mon - Fri 12 months 0.00 Monthly EU5 Openreach Care Level 3 External faults fixed within 24 hours of identifying the issue. Mon - Sat 12 months 6.00 Monthly EU6 Openreach Care Level 4 External faults fixed within 6 hours of identifying the issue. Mon - Sun 12 months 8.00 Monthly EU7

4 ViTelecom Fixed Line Business Phone & Broadband Services - ADSL Business ADSL Broadband (please note: only ADSL2+ services are supplied) Standard ADSL ADSL broadband service supplied under standard package up to 24Mbps 12 months Monthly EU12 Premium ADSL ADSL broadband service supplied under premium package up to 24Mbps 12 months Monthly EU19 ViTelecom Fixed Line Business Phone & Broadband Services - Fibre Business Fibre (FTTC / VDSL) Broadband Standard FTTC 80/20 FTTC broadband service supplied under standard package up to 80Mbps 12 months Monthly EU30 Standard FTTC 40/10 FTTC broadband service supplied under standard package up to 40Mbps 12 months Monthly EU31 Premium FTTC 80/20 FTTC broadband service supplied under premium package up to 80Mbps 12 months Monthly EU35 Premium FTTC 40/10 FTTC broadband service supplied under premium package up to 40Mbps 12 months Monthly EU36 ViTelecom Fixed Line Business Phone & Broadband Services Leased Line Leased Line Lease Line 10Mb-10Gb available call for quotation 12 or 36 months POA Monthly EU208

5 ViTelecom Fixed Line Business Phone & Broadband Services - Other Additional Additional IP /30 4 Additional IP addresses 12 months 1.50 Monthly EU26 Additional IP /29 8 Additional IP addresses 12 months 4.50 Monthly EU25 Additional IP /28 16 Additional IP addresses 12 months Monthly EU24 Enhanced Care Additional support for broadband service with faster SLA 12 months Monthly EU33 FTTC Expedite Expedite the installation to decrease the time for the service to be activated N/A One-Off EU32 ADSL2+ Expedite Expedite the installation to decrease the time for the service to be activated N/A One-Off EU15 Charges Openreach Aborted Visit Customer not available or cancels installation within 72 hours of install N/A One-Off EU27 Customer Equipment Fault is with customer own equipment and Openreach have attended site N/A One-Off EU28 Service Cease Service has been cancelled during or after contracted period N/A One-Off EU34 FTTC & ADSL Modify Changes made to the broadband service N/A One-Off EU29 Site Attendance Engineer visit to deliver, setup and install the router or equipment N/A One-Off EU209 Int Engineer Service Call Service call for faults that are not the responsibility of ViTelecom N/A Per Hour EU210

6 ViTelecom Fixed Line Business Phone & Broadband Services - Routers VDSL / ADSL Routers Equipment Description Cost Picture Reference TP-Link TD-W9970 ADSL / VDSL WiFi Router (300Mbps N) (Basic Entry Level) The TP-LINK TD-W9970 VDSL2/ADSL2+ WiFi Router is an incredibly robust ADSL / VDSL Router all-in-one device allowing users to access high-speed Internet connection EU40 via VDSL/ADSL, 3G/4G Modem or Ethernet WAN (EWAN) using its Standard interchangeable LAN/WAN port and share it wirelessly at 300Mbps wireless n speeds. With its multifunctional USB port, users can share printers, files and media across the local network or share files & media via the internet. ADSL / VDSL Router Plus TP-Link VR400 AC1200 VDSL / ADSL WiFi Router (1200Mbps AC) (Recommended) The TP-LINK Archer VR400 WiFi Router has an integrated DSL modem router that works with any kind of Internet connection, including VDSL, VDSL2, ADSL, ADSL2, and ADSL2+. With the Gigabit Ethernet WAN option, the TP-LINK Archer VR900 can also be used with any fibre broadband or cable modem with an Ethernet output. While the DSL and Ethernet WAN inputs provide universal compatibility with any Internet service, both of the USB ports also support 3G/4G dongle connections. This universal router gives you the flexibility to keep your current ISP or change ISPs in the future, without compromising wireless performance EU41

7 Non- Modem Router Equipment Description Cost Picture Reference Mikrotik RB2011iL-RM Rack Mounted (Requires Modem) The MikroTik RouterBOARD RB2011iL-RM is a rack mountable multi-port device with five Gigabit Ethernet (10/100/1000Mbit) ports and five Fast Ethernet EU42 (10/100Mbit) ports, powered by the Atheros AR MHz network processor. Mikrotik Router This MikroTik RouterBOARD RB2011iL-RM includes a new feature - power injector on Ethernet port 10 - it can power other PoE capable devices with the same voltage as applied to the unit meaning less power adapters and cables to worry about! Maximum load on the port is 500mA. Mikrotik RB2011iAS-RM Rack Mounted (Requires Modem) The MikroTik RouterBOARD RB2011UiAS-RM, in comparison with the RB2011L Mikrotik Router series, not only has five Gigabit LAN ports and five Fast Ethernet LAN ports, but also has an RJ45 serial port, micro USB port and more RAM (128MB instead of 64MB). Also, it features RouterOS L5 license (instead of L4) and nice touchscreen LCD for configuration. An SFP cage is also present (SFP module not included!) EU43 Mikrotik RB2011 Advanced WiFi Router (Requires Modem) The MikroTik RouterBoard RB2011UiAS-2HnD-IN is a low cost Wireless-Broadband Mikrotik Router Router for business environments. This MikroTik RouterBoard RB2011UiAS-2HnD EU44 IN is powered by RouterOS, a fully featured routing operating system which has been continuously improved for fifteen years. Dynamic routing, hotspot, firewall, MPLS, VPN, advanced quality of service, load balancing and bonding, real-time configuration and monitoring - just a few of the vast number of features supported by RouterOS*. The MikroTik RouterBoard RB2011UiAS-2HnD-IN also features PoE on port 10 Mikrotik Router Switch Mikrotik Router / Switch CRS328-24P-4S+RM (Requires Modem) The MikroTik RouterBOARD RB2011UiAS-RM, in comparison with the RB2011L series, not only has five Gigabit LAN ports and five Fast Ethernet LAN ports, but also has an RJ45 serial port, micro USB port and more RAM (128MB instead of 64MB). Also, it features RouterOS L5 license (instead of L4) and nice touchscreen LCD for configuration. An SFP cage is also present (SFP module not included!) EU45

8 Modems Equipment Description Cost Picture Reference D-Link DSL-320B ADSL Only The D-link DSL-320B ADSL2+ Ethernet Modem is a high-speed broadband modem which connects to any computer with an available Ethernet port, or EU46 to a broadband router to share high-speed Internet access with a group of users at the office. Featuring the latest ADSL2/+ standards, this modem provides speeds of up to 24 Mbps downstream and 2 Mbps upstream. ADSL2+ Modem / Router - D-Link DSL- 320B ADSL / VDSL Modem / Router Technicolor TG588V 4G Dongle Technicolor TG588V The TG588v v2 is an easy to use, easy to install device. For convenience of the end user, the easy-to-access LEDs provide a clear indication of start-up sequence, operational status, and connectivity status. The TG588v is ideal for use as a modem for VDSL service, Easy to configure providing a straight through connection for VDSL routers which require a modem. Equipment Description Cost Picture Reference Huawei E3531 3G/21 Dongle The Huawei E3531 provides fast reliable 3G connections and is compatible with EU48 most PCs and operating systems. These devices can also be used for VoIP connectivity. Please check with you VoIP provider. Signal and speeds are dependent on the operators mobile coverage in your area. Please ensure there is sufficient coverage and signal in the location you wish to install the device. Huawei E3531 3G/21 Dongle Huawei E3372 LTE/4G Dongle Huawei E3372 LTE/4G Dongle The Huawei E3372 provides fast reliable 4G connections and is compatible with most PCs and operating systems. These devices can also be used for VoIP connectivity. Please check with you VoIP provider. Signal and speeds are dependent on the operators mobile coverage in your area. Please ensure there is sufficient coverage and signal in the location you wish to install the device EU47 EU49