QUESTIONS AND ANSWERS

Transcription

1 QUESTIONS AND ANSWERS Supply of Equipment for CES Services to Clients: Improving Lifelong Career Guidance and ICT Support Republic of Croatia 1. Publication reference EuropeAid//128840/D/SUP/HR 2. Procedure Restricted 3. Programme IPA 4. Financing Operational Programme for Human Resources Development , Instrument for Pre-Accession Assistance 5. Contracting Authority Croatian Employment Service, Department for Financing and Contracting of EU Projects ITEM QUESTIONS ANSWERS Item No 8 UNINTERRUPTIBLE ELECTRICAL POWER SUPPLY Item No 1 SERVER Item No 1 SERVER Q1: Under the specification there is a field Library Connectivity: Fibre Channel. Since no device of this type does not have this option, please clarify if this is an error in the specification? Q2: Could you please specify which operating system is needed to be preinstalled for these systems? Q3: Blade servers: Looking at technical specification sheet no Operating system is specified or required for items (1,2). Please could you confirm that all servers need to be supplied without OS, if it is not the case, could you specify which operating system is needed? 8. UNINTERRUPTIBLE ELECTRICAL POWER SUPPLY QUANTITY1. The a.m. Specification for Item number 8 will be corrected (the stated parameter to be excluded from the Technical Specification, through a corrigendum to the Tender Dossier to follow). The Virtualisation software will be installed on server. The Operating System for installation on the virtual machine will be provided by the User. It is the obligation of the Supplier to install the Operating System. Blade servers will be delivered without Operative System because virtualisation (VMware) software will be installed. Guest OS software will be provided by User. It is obligation of Supplier to install OS. 1/5

2 Item No 1 SERVER Item No 4 STORAGE SYSTEM Q4: External Ports: Serial, 2 x USB, VGA, 1 x RJ45 remote management are requested. blade servers. For the remote management, accessibility is very important issue. With Ethernet technology, IT managers can access from everywhere to the blade chassis and to blade servers directly as faster and more secure. Ports on the blade server are not important because of all managements and user interactivities are done by the blade chassis. Q5: External Ports: Serial, 2 x USB, VGA, 1 x RJ45 remote management are requested. blade servers. For the remote management, accessibility is very important issue. With Ethernet technology, IT managers can access from everywhere to the blade chassis and to blade servers directly as faster and more secure. Ports on the blade server are not important because of all managements and user interactivities are done by the blade chassis. competition. Q6: Supported operating systems on the used storage hosts: Microsoft Windows 2000 and 2003, Microsoft Windows 2003/x64, Microsoft Windows 2003/IA64, Windows 2008,Red Hat EL Advanced Server,SUSE/SLES9 (IA32, IA64 & x86_64,novell Netware 6.5 SP5, SP6 are requested. In March 2004, Microsoft initiated the first step in the Windows 2000 Professional retirement plan by ending the availability of licenses sold through the original equipment manufacturer (OEM) channel. At the same time, Microsoft initiated the first step in the Windows 2000 Server retirement plan by ending the availability of Windows 2000 Server software sold through reseller or volume licensing channels. Because of this issue, the most well known manufacturers which produce storage systems do not support for the Windows 2000 operating systems. In addition, Windows operating systems do not allow using all capacities and specifications of the last generation of 1 Server Blade Type 1. This paragraph refers to the blade housing (blade enclosure). So the serial port is required on the blade housing. Specification for Item number 1 has been corrected (stated parameter to 2 Server Blade Type II. This paragraph refers to the blade housing (blade enclosure). So the serial port is required on the blade housing. Specification for Item number 2 has been corrected (stated parameter to Microsoft Windows 2000 will be deleted from the list of supported operating systems required. Specification for Item number 4 has been corrected (stated requirement to 2/5

3 the storage systems such as The Microsoft Multipath I/O (MPIO) framework which provides support for multiple data paths to storage to improve fault tolerance of connection to storage, and in some cases provide greater throughput. So we kindly ask you to remove Microsoft Windows 2000 word from the specifications for behalf of your organization and best Item No 6 BACKUP DEVICE Q7: Available slots: At least 48 slots in tape library is requested. These words restrict to propose the last generation tape library which supports LTO5 technology which is faster with LTO4 and force to propose specific brands which do not have more performance and are not more secure. So we kindly ask you to change these words as At least 41 slots in tape library in the specifications for behalf of your organization and best Q8: Enclosure: Rack mountable, max 4U rack space is requested. These words restrict to propose the last generation tape library which supports LTO5 technology which is faster with LTO4 and force to propose specific brands which do not have more performance and are not more secure. So we kindly ask you to change these words as Rack mountable, max 5U rack space in the specifications for behalf - Q9: Serviceability: Hot-swappable drives, Ethernet and serial ports for diagnostics and reporting. Redundant hot-swappable power supplies with redundant fans is requested. tape library which supports LTO5 technology which is faster with LTO4 and force to propose specific brands which do not have more performance and are not more secure. Since user is already using LTO4 technology and it is normal to use the last generation, and requirements for the size of stored data are growing, the required amount of slots is at least 48. Because of the available space in racks, there can not be any increase of the space allowed for the specified device. It remains max 4U Serial port is one of the standards in terms of support and maintenance, and is used in case of unavailability of Ethernet (support and maintenance) and remains. One of the main reasons is security, and another reason is not adding the need for additional works and services. Namely, if we use an ethernet connection, it is necessary to make additional configuration of network equipment, define security settings and other things related to the Ethernet (LAN) network. So, there are no technical, professional or IT reasons for removing the serial port. 3/5

4 Item No 7 NETWORK SWITCH Item 18 - COMPLETING INSTALLATION FOR ITEMS No1 No 10 Q10: Please clarify how many Gigabit ports are required for the switch. Do you need 48 ports with stackable max quantity up to 288, or do you need as many switches stacked as needed to reach 96 available gigabit ports? Q11: LOT1 part, item 18 states as follows: Tailoring and implementation of the solution is the main part of this configuration. Implementing and tailoring the application environment, development and test via virtualization solution, production as a host servers, by the delivered plans. What is meant by solution only installation and implementation of delivered hardware and software and post-sales support required by LOT1 or something else? Which virtualization software / technology is required? Who is providing virtualization software / technology? Who is responsible for designing (tailoring) application environment, development and test environments via virtualization software / technology since none of the tender documentation describes the application in question? What is meant by delivered plans? - Q12: LOT1, item 18 states as follows: To ensure data availability in a case of the disaster, tailoring and implementation of the disaster recovery solution is included What is meant by disaster recovery solution? Only backup to tapes or complete disaster recovery solution with, for example, disaster recovery sites? - Q13: LOT1, item 18 states as follows: For business processes support dedicated to CES applications ITSM tailoring and implementation is necessary. Supported by the CMDB (Configuration Database) and Service Manager the customer will get the complete solution for tracking any part of the application and the infrastructure. For proactive monitoring the state of the application and infrastructure tailoring and implementation is included in the solution Does costumer already use any Service Management solution? Should required functionality be delivered as part of the HW and SW implementation and postsales services/support as specified in LOT1 and on hardware / equipment delivered by LOT1, or is there integration required with the existing It is necessary to offer stackable switches or chassis-based switch with 96 ports 10/100/1000. Switches must meet the "Port capacity" requirement, therefore stackable variety of switch must consist of 48 port switch. This solution does not refer only to installation and implementation of the delivered equipment. Currently, User is using Microsoft Hyper-V virtualization technology, but VM ware will be taken in consideration. Required virtualization SW will be provided by User. The design and adaptations will be made by User and Supplier together. According to the assessment of the current IT environment, together with the User will be created a design of the new virtualized environment. Accordingly, implementation and customization of the delivered equipment will be made in accordance with agreed schedule of delivery. Disaster Recovery Solution means defined and implemented backup tool with the use of disk and tape, and simultaneously must be expandable for use on the backup site (disaster recovery site). The User currently does not use Service Management tool, but was included in Microsoft System Center Service Manager RDP program. Required functionality must be delivered as part offered under the tender. Service Management tool with implemented processes must be integrated with CMDB that is delivered through a tender in order to achieve a comprehensive and integrated solution. Delivered functionality, together with the SW, which is delivered through a tender, must be integrated into existing management solution that is used by the User. The existing solution is based on HP OpenView (Systems Insight Manager, Network Node Manager) and Microsoft System Center (Operations, Configurations, Data Protection Manager) tools. 4/5

5 LOT 2 MULTIMEDIA EQUIPMENT Item No 1 SELF- STANDING INFO KIOSK LOT 4 OFFICE FURNITURE Item No 1 - CONFERENCE CHAIR solutions already in use by the Customer? If yes what existing solutions? Q14: Could you please confirm that the software for the kiosk will be supply by you. Could you please kindly clarify the below mentioned points regarding the Item 1 Conference Chair: Q15: Do you require these chairs fixed to the ground or mobile? - Q16: Do you need a writing table? If you require a writing table is it going to be swinging or fixed? User software for info kiosks will be provided by Croatian Employment Service. In line with Technical Specification, Operating System will be provided by Supplier. Regarding item 1 under LOT 4, we require chairs which are not fixed to the ground. (see corrigendum to the Tender Dossier) The specifications under LOT 4, Item 1 in Technical Specifications are presented as a minimum standard which the offered goods must meet. According to minimal standards presented in the Technical Specifications, writing tables are not required. For information please note that a corrigendum will follow, to be published within two to four weeks, to report the deadline and modify the necessary technical specification. 5/5