NetBackup 5220 and Symantec Storage Shelf

Transcription

1 NetBackup 5220 and Symantec Storage Shelf Hardware Troubleshooting Guide Release 2.0

2 NetBackup 5220 and Symantec Storage Shelf : Hardware Troubleshooting Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Last updated: June 10, Legal Notice Copyright 2011 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This Symantec product may contain third party software for which Symantec is required to provide attribution to the third party ( Third Party Programs ). Some of the Third Party Programs are available under open source or free software licenses. The License Agreement accompanying the Software does not alter any rights or obligations you may have under those open source or free software licenses. Please see the Third Party Software file accompanying this Symantec product for more information on the Third Party Programs. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR and subject to restricted rights as defined in FAR Section "Commercial Computer Software - Restricted Rights" and DFARS , "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement. Symantec Corporation, 350 Ellis Street, Mountain View, CA

3 3 Technical Support Symantec Technical Support maintains support centers globally. Technical Support s primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec s support offerings include the following: A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and/or Web-based support that provides rapid response and up-to-the-minute information Upgrade assurance that delivers software upgrades Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis Premium service offerings that include Account Management Services For information about Symantec s support offerings, you can visit our Web site at the following URL: All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy. Contacting Technical Support Customers with a current support agreement may access Technical Support information at the following URL: Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available: Product release level Hardware information

4 4 Available memory, disk space, and NIC information Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description: Error messages and log files Licensing and registration Customer service Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: Customer service information is available at the following URL: Customer Service is available to assist with non-technical questions, such as the following types of issues: Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and support contracts Information about the Symantec Buying Programs Advice about Symantec's technical support options Nontechnical presales questions Issues that are related to CD-ROMs or manuals Support agreement resources If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows: Asia-Pacific and Japan customercare_apac@symantec.com

5 5 Europe, Middle-East, and Africa North America and Latin America

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7 7 Contents Contents... 7 Figures Tables Chapter 1 Chapter 1 About this guide Introducing this guide Product version Intended audience Product documentation NetBackup 5220 and Symantec Storage Shelf documents NetBackup 5200 Series documentation Chapter 2 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description19 Features NetBackup 5220 components Control panel Mainboard Configuration jumpers NetBackup 5220 front view NetBackup 5220 rear panel NetBackup 5220 SAS midplane NetBackup 5220 SAS backplane NetBackup 5220 RAID Support NetBackup 5220 Remote Management Module 3 (RMM3) NetBackup 5220 and Symantec Storage Shelf rack mounting NetBackup 5220 and Symantec Storage Shelf chassis covers Hot-swappable, Customer-replaceable units (CRUs) Non-Hot-swappable components (FRUs) Chapter 3 Chapter 3 General fault diagnosis Basic principles Troubleshooting processes Check and record LED indicator status Read the control panel Access the monitoring interfaces Observe and analyze fault symptom(s)... 49

8 8 Chapter 4 Chapter 4 LED status indicators NetBackup 5220 LEDs Mainboard LEDs Control panel Port 8Gb FC HBA Port GE NIC Port 10GE NIC Symantec Storage Shelf LEDs Disk module and device LEDs I/O module LEDs Power module LED Chapter 5 Chapter 5 Troubleshooting scenarios Hardware fault types Hardware cannot be powered on Possible causes Fault Diagnosis Procedure Memory capacity has decreased Symptom Possible Causes Fault Diagnosis Procedures Disk status LED is red Symptom Possible Causes Fault Diagnosis Procedure All disks cannot be scanned Possible Causes Fault Diagnosis Procedure Fan On/Alarm LED is red or other data indicates fan problems Symptoms Possible Causes Fault Diagnosis Procedure Power module problems Symptom Possible Causes Fault Diagnosis... 78

9 9 Procedure NetBackup 5220 system-induced power-off Symptom Possible causes Fault Diagnosis Procedure System Alarm/Location indicator is on Symptoms Alarm Information Possible Causes Fault Diagnosis Procedure Chapter 6 Chapter 6 NetBackup 5220 hardware removal and replacement Before you begin Tools and supplies Unpacking the NetBackup Installing NetBackup 5220 guide rails Installing the NetBackup 5220 into a rack Removing and installing the chassis cover Removing the NetBackup 5220 chassis cover Re-installing the NetBackup 5220 chassis cover Installing or replacing the RAID card and accessories Removing the chassis cover Removing the PCI Riser Assembly Removing the internal air duct Adding DIMM (memory) Installing the Battery Backup Unit (BBU) Inserting the RAID card into the PCI Riser Assembly Installing or replacing PCI add-in cards Removing and re-installing the baffles Removing the fan baffle Re-installing the fan baffle Removing the air baffle Re-installing the air baffle Review of NetBackup 5220 front panel disk locations Installing and Removing a Hot-swap 2.5-inch Hard Drive Installing a Hot-swap SAS Hard Disk Drive Removing a Hot-swap SAS Hard Disk Drive Filling empty bays Installing and removing the I/O expansion module Installing the I/O expansion module

10 10 Removing the I/O Expansion Module Remote Management Module RAID Activation Key and RAID Mini-DIMM Installing or Replacing the RAID Battery Backup Unit (BBU) Replacing the Power Supply Modules Replacing a fan module Installing and removing the rack handles Installing and removing the bezel Chapter 7 Chapter 7 Symantec Storage Shelf hardware removal and replacement Before you begin Tools and supplies Unpacking the Symantec Storage Shelf Installing the Symantec Storage Shelf guide rails Installing the Symantec Storage Shelf into a rack Procedure Symantec Storage Shelf cover/chassis Disk drives Power supply modules I/O modules 1 and Cables Serial cable SAS cable connection to the NetBackup Power cable SAS cable connection to NetBackup Chapter 8 Chapter 8 Symantec Storage Shelf Frequently Asked Questions 144 Chapter 9 Appendix A: Technical Reference W single power supply input voltages Environmental specifications Chapter 10 Appendix B: Regulatory and Certification Information Product Regulatory Compliance Product Safety Compliance Product EMC Compliance - Class A Compliance Product Ecology Compliance Certifications / Registrations / Declarations Product Regulatory Compliance Markings General rack mount installation guidelines

11 11 Power Cord Usage Guidelines Electromagnetic Compatibility Notices FCC Verification Statement (USA) ICES-003 (Canada) CE Declaration of Conformity (Europe) VCCI (Japan) BSMI (Taiwan) Regulated Specified Components Chapter 11 Appendix C: Installation/Assembly Safety Instructions English Deutsch Français Español Italiano

12 12 Figures NetBackup 5220 chassis (top, external view) NetBackup 5220 components NetBackup 5220 control panel LEDs NetBackup 5220 mainboard components NetBackup 5220 configuration jumpers NetBackup 5220 jumpers (actual) NetBackup 5220 front NetBackup 5220 rear panel NetBackup 5220 Rear Panel Ports Removing the NetBackup 5220 chassis cover Chassis with cover removed Chassis with air duct Chassis with riser assembly and air duct removed DIMM sockets Battery screw holes on RAID controller card Riser card assembly, upside down Rear of riser card assembly with slots Troubleshooting flowchart NetBackup 5220 mainboard LEDs NetBackup port 8Gb FC HBA NetBackup port GE NIC NetBackup port 10GE NIC Symantec Storage Shelf front panel LEDs I/O module LEDs Symantec Storage Shelf power module LED DIMM slots Location of the disk status LEDs... 69

13 13 Fans and LEDs Control panel readout indicates fan problems Device management screens indicate fan problems NetBackup 5220 on/off button NetBackup 5220 power modules System alarm/location indicator Removing the NetBackup 5220 chassis cover Chassis with cover removed Chassis with air duct Chassis with DIMMs and DIMM slots DIMM slots - detail Power supply module components Removing the NetBackup 5220 chassis cover Chassis with cover removed Removing the NetBackup 5220 chassis cover Chassis with cover removed Chassis with air duct Chassis with riser assembly and air duct removed DIMM sockets Battery Backup Unit (BBU) screw holes on RAID controller card Slot 5 on the rear of the PCI Riser Card Assembly Riser card assembly, upside down Rear of riser card assembly with slots Removing the NetBackup 5220 chassis cover Chassis with cover removed Slots 1 to 4 on the rear of the PCI Riser Card Assembly Riser card assembly, upside down, slots 1 through Rear of riser card assembly with slots 1 to NetBackup 5220 fan and air baffles

14 14 NetBackup 5220 front panel Removing the NetBackup 5220 chassis cover Chassis with cover removed Chassis with air duct Standoff separators for I/O expansion modules Removing the NetBackup 5220 chassis cover Chassis with cover removed Chassis with air duct Removing the NetBackup 5220 chassis cover Chassis with cover removed Battery screw holes on RAID controller card Power Supply Modules Removing the NetBackup 5220 chassis cover Chassis with cover removed Chassis with air duct Fans, baffles, and bridge Fan connectors Symantec Storage Unit rack handles Symantec Storage Shelf disk drives Symantec Storage Shelf power supply modules NetBackup 5220 and Symantec Storage Shelf connection

15 15 Tables NetBackup 5220 and Symantec Storage Shelf documentation set NetBackup 5220 rear panel ports NIC port LED indications Midplane connectors Backplane connections (front) Backplane connections (rear) Hot-swappable components Non-hot-swappable components port 8Gb FC HBA LED descriptions port GE NIC LED descriptions port 10GE NIC LED descriptions Disk module LED indications Device LED indications I/O module LED descriptions Symantec Storage Shelf power supply LED indications NetBackup 5220 Status LEDs NetBackup 5220 power module on/alarm LED Alarm information Alarm information Environmental specifications

16 16 Chapter 1 About this guide Introducing this guide Product version This document provides detailed instructions for troubleshooting hardware issues related to the NetBackup 5220 and Symantec Storage Shelf. A basic overview of the software is included. The following table lists the product version related to this document. Product Name Product Version NetBackup Symantec Storage Shelf 2.0 Intended audience This document describes maintenance items of the NetBackup 5220 in terms of maintenance purpose, period, standards, and procedure. This document is intended for: Technical support engineers System maintenance engineers

17 Chapter 1 About this guide 17 Product documentation NetBackup 5220 and Symantec Storage Shelf documents The six documents listed below are specific to the NetBackup 5220 appliance and the Symantec Storage Shelf. Additional information can be obtained in NetBackup 5200 (52xx) Series documentation, listed in the next section. NetBackup 5220 and Symantec Storage Shelf documentation set Document Product Description Hardware Installation Guide Hardware Troubleshooting Guide Software Troubleshooting Guide Safety Guide Maintenance Guide NetBackup 5200 Series documentation The NetBackup 5200 Series documentation has comprehensive software information. Features in the 5200 series documents may not be exactly the same as those in the NetBackup 5220 and Symantec Storage Shelf but these documents provide details, background information and usage scenarios. Go to to download 5200 series documents. NetBackup 5200 Series Administrator s Guide This document contains the following types of information: Deployment information Administering your appliance Monitoring information

18 18 NetBackup 5200 Series Command Reference Guide The NetBackup 5200 Series Command Reference Guide contains detailed information about the NetBackup appliance commands that you can run from the NetBackup appliance shell menu. Each command contains a brief description of the primary function of the command, a synopsis, and descriptions of each of the options listed in the synopsis. The NetBackup appliance shell menu is an interactive shell that is available on the 52xx appliances through SSH. This menu interface enables you to perform most of the administration functions that are necessary to administer a NetBackup 5200 series appliance.

19 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 19 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description This chapter describes the main features of the NetBackup 5220 and Symantec Storage Shelf, including physical descriptions and features. NetBackup 5220 chassis (top, external view)

20 20 Features Dimensions 3.44 inches (87.30 mm) high inches (430 mm) wide inches (704.8 mm) deep 65 pounds (29.5 kg) - maximum chassis weight Server Board Intel Server Board S5520UR Processor Support for one or two Intel Xeon processors in FC-LGA 1366 Socket B package with up to 95 W Thermal Design Power (TDP) 4.8 GT/s, 5.86 GT/s and 6.4 GT/s Intel QuickPath Interconnect (Intel QPI) EVRD11.1 Memory Support for 800/1066/1333 MT/s ECC registered (RDIMM) or unbuffered DIMM (UDIMM) DDR3 memory Twelve DIMMs across six memory channels (three channels per processor) Chipset Intel 5520 chipset I/O Hub Intel 82801Jx I/O Controller Hub Peripheral Interfaces - external connections Four USB 2.0 connectors (back) One USB 2.0 connector (front) RJ-45 serial Port A connector Two RJ-45 10/100/1000 Mb Network connections DB-15 video connector (front and back) Peripheral interfaces - internal connections

21 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 21 One USB 2x5 pin header, which supports two USB 2.0 ports One low-profile USB 2x5 pin header to support low-profile USB solid state drives One DH-10 serial Port B header TBD not SAS? Six Serial ATA II connectors Two I/O module connectors One SSI-EEB-compliant front panel header One SSI-EEB-compliant 24-pin main power connector One SSI-compliant 8-pin CPU power connectors One SSI-compliant power supply SMBus connector Video On-board Server Engines* LLC Pilot II controller with Integrated 2D Video Controller 32 MB DDR2 Memory LAN Two 10/100/1000 ports provided by Intel PHYs Expansion Capabilities (optional) Three full-height PCI Express* slots (passive) Two full-height PCI-X slots with an on-board PXH bridge chip + one full-height and two low-profile PCI Express* slots (active) Five full-height PCI Express* slots (active) Hard Drives NetBackup 5220: Eight 2.5-inch hot-swap SAS hard drives Flex bay for two additional fixed 2.5-inch hard drives or 3.5- inch tape drive Intel Embedded Server RAID Technology II with SW RAID levels 0/1/10 Peripherals Slimline bay not operational for the NetBackup 5220.

22 22 PCI riser card bracket Control Panel LEDs and status messages, control panel NIC1 (private network port) Activity NIC2 (service network port) Activity Power / Sleep System Status System Identification Hard Drive Activity Diagnostic LEDs Fan Fault DIMM Fault CPU Fault 5V-STBY System Status System Identification POST Code Diagnostics Power Supply Up to two 750-W power supply modules Fans Redundant fan modulc containing six system fans Two non-redundant fans per power supply System Management Integrated Baseboard Management Controller (Integrated BMC), IPMI 2.0 compliant Integrated Super I/O on LPC interface

23 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 23 NetBackup 5220 components This section helps you identify the components of your device. You can also use the reference information provided on the inside of the chassis cover. NetBackup 5220 components Letter A B1 B2 C Description Rack Handles Baffle, fan Baffle, air Power Distribution Module D Power Supply Modules (qty 2) E System Memory banks (qty 2)

24 24 Letter F G H I J K Description System Fan Assembly Bridge Board Control Panel Slimline Optical Drive Bay (not operational with the NetBackup 5220 at this time) Flex Bay two additional 2.5 hard drives or tape drives (optional) Disk Carriers (qty 8, labeled 0 through 7 from left to right) Control panel The front right-hand side of the NetBackup 5220 contains a control panel, which shows system data messages. The On/Off switch for the device is located under the screen. NetBackup 5220 control panel LEDs Letter LED Indications

25 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 25 Letter LED Indications A B C Hard disk activity NIC 2 activity NIC 1 activity Flashing green indicates hard disk activity (SAS, SATA). No light indicates no hard disk activity. Solid green light indicates a link between the system and the network. Flashing green indicates network activity. D System Status Solid green indicates normal operation. Flashing green indicates abnormal performance. Flashing amber indicates a non-critical condition. Solid amber indicates a critical or non-recoverable condition. No light indicates POST is running or the system is off. E Power/Sleep Continuous green light indicates the system has power applied to it or the system is is S0 state. Flashing green indicates the system is in sleep or ACPI S1 state. No light indicates the power is off or the system is in ACPI S4 or S5 state. F System Identification Solid blue indicates system identification is active. Off when system identification is activate.

26 26 Mainboard NetBackup 5220 mainboard components

27 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 27 Letter A B C Component 280-pin Adaptive POST Code Diagnostic LEDs RMM3 Header D Processor 1 E F G H I Back Panel I/O Ports System Identification LED System Status LED Memory 1 Fan Header CPU 1 Fan Header J Processor 1 DIMM slots (qty 6) K Processor 2 DIMM slots (qty 6) L Processor 2 M N O P Q R S T U V W X Y CPU 2 Fan Header Memory 2 Fan Header Bridge Board Connector Front Panel Connector Fan Board Connector 2x4 Power Connector System 1 fan header System 2 fan header Main Power Connector Low profile USB solid state drive header Power Supply SMBus USB header LCP IPMB header

28 28 Letter Z Component SGPIO header AA I/O module mezzanine connector 2 BB I/O module mezzanine connector 1 CC Serial port B header

29 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 29 Configuration jumpers NetBackup 5220 configuration jumpers

30 30 Letter Name Function A B C D E Serial port configuration (J9A1) BMC force update (J1H2) BIOS default (J1E7) Password clear (J1E8) BIOS recover (J1D4) If pins 1-2 are jumpered, the DCD to DTR mode is enabled. These pins should be jumpered on 3-4 to operate in the DSR to DTR (default) mode. If pins 2-3 are jumpered, the Integrated BMC Force Update Mode is enabled. These pins should be jumpered on 1-2 for normal system operation. If pins 2-3 are jumpered, the BIOS settings are cleared on the next reset. These pins should be jumpered on 1-2 for normal operation. If pins 2-3 are jumpered, admin and user passwords are cleared within 5 to 10 seconds after the system is powered on. These pins should be jumpered on 1-2 for normal system operation. If pins 2-3 are jumpered, the system can only boot from EFIbootable recovery media with the recovery BIOS image. The main system BIOS will not boot. These pins should be jumpered on 1-2 for normal system operation. NetBackup 5220 jumpers (actual)

31 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 31 NetBackup 5220 front view The NetBackup 5220 provides locations and hardware for installing 2.5-inch hard drives, a tape drive, CD-ROM drive, or DVD-ROM drive. The drives must be purchased separately. NetBackup 5220 front Letter A Description Flex Bay Tape drive or two fixed 2.5 hard (or boot) disk drives (optional) B Slimline Drive Bay (not operational with the NetBackup 5220) C 2.5 Hard Disk Drive Bays (qty 8) Notes: Drive Bay Addresses are 0-7 starting from the left. Each drive has 2 LEDS, one red and one green. The green LED flashes when drive activity occurs and is lit when no activity occurs. The red LED is lit when drive faults occur. Drives can consume up to 17 watts of power each. Drives must be specified to run at a maximum ambient temperature of 45 C.

32 32 Slimline Optical Drive Bay The NetBackup 5220 includes a slimline optical drive bay, however the device does not have functionality for this type of drive at this time. Flex Bay The NetBackup 5220 provides a multi-purpose drive bay that can support either a tape drive or two additional fixed 2.5-inch hard drives. This bay is located next to the control panel on the front of the device. Notes: These drives are not hot-swappable. The system power must be turned off to insert or remove the drives. Bezels The optional front bezel is made of molded plastic and provides a snap-on design that allows for maximum airflow through the server system. The bezel provides a lock to secure the hard drives, peripheral devices and the control panel. NetBackup 5220 rear panel NetBackup 5220 rear panel Letter Description

33 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 33 Letter Description A Low Profile PCI Express Add-in Card Slots (qty 2) B Full-height PCI Add-in Card Slots (qty 3) C D E F G H I J Upper Power Supply Module Upper Power Receptacle Lower Power Receptacle Lower Power Supply Module I/O Expansion Module (optional) Remote Management Module NIC (optional) NIC 1 Ethernet port NIC 2 Ethernet port K USB 6 L USB 5 M N O DB-9 Serial B Connector Video RJ-45 Serial A Connector

34 34 Rear panel ports NetBackup 5220 Rear Panel Ports NetBackup 5220 rear panel ports Letter Name Qty Model Function A Serial port 1 RJ45 Extends functions of the OS and third-party software. B VGA (video) port 1 D15 Connects to a computer monitor. C, D USB 2.0 ports 2 A Connects mouse, keyboard, or similar devices. E F FC D NIC 1 Ethernet port NIC 2 Ethernet port 1 RJ-45 private network port provides for device management 1 RJ-45 service network port provides input/output access to the device. NIC port LED indications LED State Indications Left Off No network connection Solid amber Flashing amber Network connection in place Transmit/receive activity Right Off 10 Mbps connection (if left LED is on or flashing) Solid amber Solid green 100 Mbps connection 1000 Mbps connection

35 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 35 NetBackup 5220 SAS midplane The midplane serves as the primary interface between the server board, hot-swap backplane, and control panel. The midplane is not field replaceable. Midplane connectors Optional RAID Cache Battery Backup Connector Midplane Power Connector Mini-DIMM Connector Fan 6 Power Connector Fan 5 Power Connector Bridge Board Connector Fan 4 Power Connector Fan 3 Power Connector Fan 1 Power Connector Fan 2 Power Connector Backplane Connectors Backplane Connectors NetBackup 5220 SAS backplane The backplane serves as an interface between the midplane and the system drives. Backplane connections (front) SAS/SATA hot-swap connectors Slimline optical crive connector Backplane connections (rear) 50-pin control panel connector 10-pin USB connector for control panel Power connector (for tape drive or 2.5-inch fixed drives) Power connector Midplane connectors

36 36 NetBackup 5220 RAID Support The NetBackup 5220 can be used with the Symantec Storage Shelf to expand storage space. The NetBackup 5220 could also be used by itself. If the NetBackup 5220 is intended for use with at least one Symantec Storage Shelf, additional hardware is required. Extra parts include a RAID controller card, Battery Backup Unit (BBU) for the RAID card and six 4Gb DIMM cards to support the RAID card and additional storage. If the NetBackup 5220 and Symantec Storage Shelf are ordered at the same time, the RAID card and its accessories are installed into the NetBackup 5220 prior to shipment. In this case, field and service personnel should verify that the RAID card has been installed into the NetBackup 5220 Riser Card Assembly upon receipt of shipment. If a Symantec Storage Shelf is ordered later than the NetBackup 5220, a RAID Controller Card and accessories will need to be ordered and installed separately. If the RAID card and its accessories are required but not installed, obtain the necessary items from the customer and install them into the NetBackup 5220 chassis per the following procedure. 1. Shutdown the NetBackup 5220 and any peripherals. Be sure that both devices are off and all programs on both devices are not running. If you connect these devices while programs are running, data loss may occur. 2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup Wear ESD preventive wrist straps. 4. Carefully remove the NetBackup 5220 from the rack cabinet. 5. Place it on a grounded, ESD protective surface. 6. Remove the screw on the top, right-hand side of the chassis. Use the thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device.

37 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 37 Removing the NetBackup 5220 chassis cover 7. Remove the chassis cover completely. Chassis with cover removed 8. Standing at the rear of the NetBackup 5220, place one hand on either side of the PCI Riser as shown above.

38 38 9. Lift up with both hands. 10. Remove the Riser Card Assembly from the device. Chassis with air duct 11. Remove the plastic air duct.

39 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 39 Chassis with riser assembly and air duct removed 12. Loosen the clips on both ends of each of the six empty DIMM sockets. 13. Remove any plastic spacers from the sockets. 14. Remove the six 4Gb DIMMs from their packages.

40 40 DIMM sockets Note: It does not matter into which sockets you place the DIMMs, they are interchangeable. 15. Position a DIMM above an empty socket. 16. Align the notch on the bottom edge of the socket with the key in the DIMM socket. 17. Insert the bottom edge of the DIMM into the socket. 18. When the DIMM is inserted, push down on the top edge of the DIMM until the clips snap into place. 19. Make sure the clips are firmly in place. 20. Repeat for the other five DIMMs. 21. Replace the plastic air duct. 22. Obtain the RAID controller card. 23. Install the Battery Backup Unit (BBU) onto the top of the RAID card. 24. Line up the three screw holes of the RAID card with those of the battery.

41 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 41 Battery screw holes on RAID controller card 25. Fasten the battery to the card but do not over tighten or over torque the screws. 26. Remove the cover plate from Slot 5 of the riser card assembly. 27. Turn the riser card assembly upside down. Now, slot 5 is on the top of the riser card assembly. Riser card assembly, upside down 28. Install the RAID card into Slot 5 of the riser card assembly.

42 42 Rear of riser card assembly with slots Replace the riser card assembly into the rear of the NetBackup Align the three hooks in the PCI riser assembly with the matching slots at the back of the chassis. 31. Press down evenly until the three hooks on the rear of the PCI riser assembly engage the chassis rear panel slots. 32. Be sure that riser assembly fits securely into the equivalent sockets on the mainboard. 33. Connect any cables to the newly installed PCI add-in card as needed. 34. Replace the chassis cover at top rear of the NetBackup 5220 enclosure. 35. Slide the cover from the rear of the device towards the front. Carefully line up both sides of the cover with the sides of the chassis itself. Do not allow warping or damage to the cover. 36. Reinstall the single screw at the right front of the external chassis. 37. Reinstall the NetBackup 5220 into the rack. 38. Connect peripheral cables and the two main AC power cables. 39. Turn on power to the device to restart.

43 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 43 NetBackup 5220 Remote Management Module 3 (RMM3) The Remote Management Module 3 plugs into a dedicated connector on the mainboard and provides additional server management functionality to the mainboard. It provides a dedicated web server for viewing server information and remote control of the system. It also provides USB Media Redirection allowing USB devices attached to the remote system to be used on the managed server. NetBackup 5220 and Symantec Storage Shelf rack mounting The NetBackup 5220 should be mounted into a rack with the toolless guide rails provided with the device. These rails are installed into a standard (19 inches by up to 30 inches deep) EIA-310D compatible rack cabinet. When installing the system into a rack, it is recommended that you install systems from the bottom of the rack first, and work towards the top. Each left and right mounting rail for the Symantec Storage Shelf is shipped as a unit. The front and back of each rail slide apart a few inches to allow for precise fitting into the rack cabinet. The bottom of each rail includes a sturdy metal ledge on which the Symantec Storage Shelf sits. NetBackup 5220 and Symantec Storage Shelf chassis covers The NetBackup 5220 must be operated with the chassis cover in place to ensure proper air flow and cooling. You need to remove the top cover to add or replace components inside of the device. Before removing the top cover, power down the device and any tasks or programs that are running. Then, unplug all peripheral devices and the AC power cable(s). The Symantec Storage Shelf chassis should not be opened. The only front panel components that can be removed and replaced are the 16 disk drive modules. On the rear panel, the two I/O modules and two power supply modules can be hot-swapped. Hot-swappable, Customer-replaceable units (CRUs) This section lists components that can be removed and replaced without powering down the NetBackup 5220 or Symantec Storage Shelf.

44 44 Specific conditions apply to some components to assure safe and proper removal and replacement of parts. Ignoring these conditions may damage equipment or data. Hot-swappable components Device Component Component location Notes/Conditions NetBackup 5220 SAS external disk drives #0 to 6 Front panel, left 1 NetBackup 5220 SAS external disk drive #7 (hot spare) Front panel, left 1 NetBackup 5220 Power supply module #1 Rear panel, right 2 NetBackup 5220 Power supply module #2 Rear panel, right 2 Symantec Storage Device 16 disk modules Front panel 1 NetBackup 5220 AC power cord (qty 2) External device NetBackup 5220 Bezel External device NetBackup 5220 Network cable External device Symantec Storage Device Symantec Storage Device Symantec Storage Device Symantec Storage Device I/O module #1 Rear panel, top left 3 I/O module #2 Rear panel, top right 3 Power supply #1 Rear panel, bottom left 2 Power supply #2 Rear panel, bottom right 2 Symantec Storage Device Symantec Storage Device SAS cable to NetBackup 5220 (qty 2) AC power cord (qty 2) External device External device Notes/Conditions 1. Remove disk drives in two stages; a. Disengage the disk module from the slot and wait 1 or 2 minutes for the disk to spin down (stop spinning).

45 Chapter 2 NetBackup 5220 and Symantec Storage Shelf description 45 Device Component Component location Notes/Conditions b. Completely remove the disk module. 2. Do not remove both power supplies at the same time. System power must be maintained. 3. Do not remove both I/O modules at the same time.

46 46 Non-Hot-swappable components (FRUs) The following components are field-replaceable units (FRUs). For the safety of personnel, equipment and data you must perform a full OS-driven shutdown of the equipment before working inside the chassis of the NetBackup Unplug all power sources and peripherals before removing the device from the rack. Review all applicable safety guidelines. The device must be properly removed from the rack and placed on a solid electrostatic-preventive surface before opening the chassis. Non-hot-swappable components Device Component Component location NetBackup 5220 SATA internal disk drives #1 & #2 Drive tray accessed from chassis NetBackup 5220 Control panel Front right panel NetBackup 5220 Chassis cover Top NetBackup 5220 PCI Riser Assembly Rear mid panel NetBackup 5220 RAID card Rear mid panel NetBackup port GE NIC Rear mid panel NetBackup port 10GE NIC Rear mid panel NetBackup port 8Gb FC HBA Rear mid panel NetBackup 5220 Air duct Inside chassis, mid-left NetBackup 5220 Fan baffle Inside chassis, mid-front NetBackup 5220 Air baffle Inside chassis, front- left NetBackup 5220 Bridge board Inside chassis, mid NetBackup 5220 Fan module Inside chassis, mid-front NetBackup 5220 Power distribution module Inside chassis, mid-left NetBackup 5220 Mainboard RAID card (qty 2) Drive tray, backplanc NetBackup 5220 Mainboard RAID battery Inside chassis, front- left NetBackup 5220 DIMMs (qty 12) Inside chassis, rear-left NetBackup 5220 I/O module #1 Inside chassis, rear NetBackup 5220 I/O module #2 Inside chassis, rear

47 Chapter 3 General fault diagnosis 47 Chapter 3 General fault diagnosis Basic principles This chapter describes general principles of diagnosing faults. Basic principles Troubleshooting process You must comply with the following principles during troubleshooting: Troubleshoot the peripheral devices first and then the internal components. Peripheral units include fibers, network cables, external devices such as computers or monitors, and power sockets. When analyzing alarms, first determine the severity and scope of impact. Are the alarms critical/major or non-urgent/minor? Does the issue occur on an individual module or multiple modules? Analyze high-level alarms first, such as critical and major alarms. Next analyze low-level alarms, such as minor and non-urgent warning alarms. Analyze global alarms first, those that affect more than one module or area. Next, analyze individual alarms.

48 48 Troubleshooting processes Troubleshooting flowchart This section describes general troubleshooting processes.

49 Chapter 3 General fault diagnosis 49 Check and record LED indicator status Read the control panel You can visually check and record the LED indicator status to locate a faulty module before performing more detailed analyses. LEDs on the front and rear panels of the NetBackup 5220 and the Symantec Storage Shelf provide immediate information that you can use to assess any issues. The control panel of the NetBackup 5220 is on the upper right side of the front panel. It provides basic system information via LEDs, plus detailed messages that you can scroll through to obtain insight into issues regarding the device. Access the monitoring interfaces You can log into several interfaces to help troubleshoot faults, including: MegaRAID Storage Manager (MSM), the primary monitoring interface. View NetBackup 5220 alarm information and disk drives data for the Symantec Storage Shelf. NetBackup 5220 log collection can be obtained via SSH tools from your Windows PC, using CLI options. Symantec Storage Shelf CLI commands can be obtained by connection between the RJ11 serial port on one of the I/O modules in the rear panel of the device and a Windows PC. The BIOS utility allows you to change NetBackup 5220 configuration defaults. Refer to the NetBackup 5220 and Symantec Storage Shelf Software Troubleshooting Guide for detailed information. Observe and analyze fault symptom(s) Observing and analyzing fault symptoms is the process of finding out the actual cause for a fault among many possible causes. By analyzing and comparing all possible causes, then ruling out the impossible and improbable factors, you can determine the actual problem. When encountering faults that are difficult to diagnose, you can contact technical support. You should collect and record as much detailed fault information prior to contact.

50 50 Chapter 4 LED status indicators This chapter provides information on LED indicators that provide status information for the NetBackup 5220 and the Symantec Storage Shelf. NetBackup 5220 LEDs Mainboard LEDs NetBackup 5220 mainboard LEDs

51 51 Letter A B C D E F G H I J Description POST Code Diagnostic LEDs System Identification LED Status LED Memory 1 Fan Fault LED CPU 1 Fan Fault LED CPU 1 DIMM Fault LEDs CPU 2 Fan Fault LED Memory 2 Fan Fault LED CPU 2 DIMM Fault LEDs 5V Standby LED Control panel

52 52 Letter Image LED Function A B C D E F Hard Disk Activity Random flashing green light indicates hard disk drive activity (SAS). No light indicates no hard disk drive activity. NIC 2 (service network port) Activity Continuous green light indicates a link between the system and the network to which it is connected. Flashing green light indicates network activity. NIC 1 (private network port) Activity Continuous green light indicates a link between the system and the network to which it is connected. Flashing green light indicates network activity. System Status Solid green indicates normal operation. Flashing green indicates degraded performance. Solid amber indicates a critical or non-recoverable condition. Flashing amber indicates a non-critical condition. No light indicates POST is running or the system is off. Power/Sleep Continuous green light indicates the system has power applied to it or the system is in S0 state. Flashing green indicates the system is in sleep or ACPI S1 state. No light indicates the power is off or the system is in ACPI S4 or S5 state. System identification Solid blue indicates system identification is active. No light indicates system identification is not activated. 2-Port 8Gb FC HBA The 8Gb FC HBAs connects the NetBackup 5220 to other network and storage devices. It can provide two tape out FC ports. By using the tape out card (Fiber

53 53 Channel), data can be exported from the NetBackup 5220 to a tape library for offline storage. NetBackup port 8Gb FC HBA Note: Each port on the 8Gb FC HBA card shows three LEDs, labeled 8, 4 and 2. These numbers correspond to the rate of data transfer (8Gbit/s, 4Gbit/s or 2Gbit/s). 2-port 8Gb FC HBA LED descriptions 8/Yellow 4/Green 2/Amber Description Off Off Off Power off. Off Off On/Flashing Data is being transferred at a rate of 2 Gbit/s. Off On/Flashing Off Data is being transferred at a rate of 4 Gbit/s. On/ Flashing Off Off Data is being transferred at a rate of 8 Gbit/s. On On On Power on (before firmware initialization). Flashing Flashing Flashing Power on (after firmware initialization). Flashing alternately Firmware error.

54 54 4-Port GE NIC The 4-port GE (Gigabit Ethernet) NIC provides four GE network ports for backup or replication. NetBackup port GE NIC 4-port GE NIC LED descriptions Type Color Status Description ACT Green Flashing The link is normal and data is being transferred. Green On The link is normal. - Off No link. - Off Data is being transferred at a rate of 10 Mbit/s. LNK Green On Data is being transferred at a rate of 100 Mbit/s. Amber On Data is being transferred at a rate of 1 Gbit/s.

55 55 2-Port 10GE NIC This section provides the physical view, features, and technical specifications for the NetBackup GE (10 Gigabit Ethernet) NIC, which provides two 10GE network ports for backup. NetBackup port 10GE NIC 2-port 10GE NIC LED descriptions Type Color Status Description ACT/LNK Green Flashing The link is normal and data is being transferred. Green On The link is normal. - Off No link. - Off No link. GRN=10G Green On Data is being transferred at a rate of 10 Gbit/s. Yellow On Data is being transferred at a rate of 1 Gbit/s.

56 56 Symantec Storage Shelf LEDs Disk module and device LEDs Symantec Storage Shelf front panel LEDs The front panel shows two different sets of LEDs; 2 LEDs each per disk module, for a total of 16 sets of LEDs 6 system LEDs showing status of the entire device Disk module LED indications LED name State Description Disk status Power/activity Green Amber Blue Amber Operation normal Operation normal Device LED indications LED name State Description Power Not lit Solid green Off On Global enclosure status Not lit Off

57 57 LED name State Description Solid green Amber Red On One supply offline Both supplies offline Reserved Optional Optional IO Module 1 activity IO Module 2 activity Heartbeat Not lit Flashing green Not lit Flashing green Not lit Flashes green once every 4 seconds Flashes green once every 2 seconds No activity Activity No activity Activity System off If one IO module is installed If two IO modules are installed I/O module LEDs The Symantec Storage Shelf contains two I/O modules, accessed from the rear panel of the device. The SAS IN port is used to attach to a SAS RAID port on the rear panel of the NetBackup Connect SAS IN ports on each storage shelf I/O module to the equivalent SAS ports in slot #5 of the PCI Riser Assembly in the rear of the NetBackup One I/O module is shown below, however each storage shelf includes two such modules.

58 58 I/O module LEDs I/O module LED descriptions LED States Description SAS IN port Solid green Flashing green Red Not lit Link available Activity n/a No link available SAS OUT port n/a Not operational at this time. I/O module Solid green Flashing green Red Not lit Ready n/a Starting up Off Note: When starting up the Symantec Storage Shelf, the primary I/O module (on the left side of the rear panel) starts up first. Its LED turns green a few seconds after the main startup. The LED of the secondary I/O module (on the right of the rear panel) will start after the primary module is operational.

59 59 Power module LED The real panel Symantec Storage Shelf contains two side-by-side power modules. Each module includes two fans, a connector to a main AC power supply, on/off switch and a status indicator LED. Symantec Storage Shelf power module LED Symantec Storage Shelf power supply LED indications. Color/State Not lit Solid Green Flashing Green Red Indication Power not detected Power ok Ok but powered off Power on failed

60

61 61 Chapter 5 Troubleshooting scenarios This chapter describes the troubleshooting process, fault analysis, and common methods for troubleshooting NetBackup Hardware fault types Hardware cannot be powered on or accessed Memory capacity has decreased Disk status LED is red All disks cannot be scanned Fan On/Alarm LED is red Power module problems NetBackup 5220 system-induced power-off System Alarm/Location indicator is on

62 62 Hardware cannot be powered on Two LEDs on the control panel on the front of the NetBackup 5220 show system and power status. If the system status indicator is off, the device is not powered on. NetBackup 5220 Status LEDs Letter A B LED Indications System Status Solid green indicates normal operation. Flashing green indicates degraded performance. Solid amber indicates a critical or non-recoverable condition. Flashing amber indicates a non-critical condition. No light indicates POST is running or the system is off. Power/Sleep Continuous green light indicates the system has power applied to it or the system is is S0 state. Flashing green indicates the system is in sleep or ACPI S1 state. No light indicates the power is off or the system is in ACPI S4 or S5 state. Two power modules are included in the NetBackup The rear panel of the device contains one AC power socket and one LED per power module.

63 63 NetBackup 5220 power module on/alarm LED Possible causes Fault Diagnosis Procedure The AC power plug is not inserted properly. Main AC power is not supplied. A flow chart to help diagnose power-on failure is planned for a future release of this document. Cause 1: The power plug is not inserted properly 1. Reconnect the plug. 2. Check the status of the power on/alarm indicator. If the power on/alarm indicator is flashing green, power to the device is active. If the system power indicator is on, the fault is removed. If the power on/alarm indicator is amber, a power module alarm occurs. 3. If the power on/alarm indicator is still off, check other components for further analyses.

64 64 Cause 2: Power is not supplied 1. Connect the NetBackup 5220 AC power cables to another external power source. 2. Check the status of the power running/alarm indicator. If the power on/alarm indicator is flashing green, power on the device. If the system power indicator is on, the fault is removed. If the power on/alarm indicator is amber, a power module alarm occurs on a power module. If the power on/alarm indicator is still off, contact technical support. 3. If the power is still off, contact technical support. Memory capacity has decreased This section describes how to troubleshoot the system when the capacity of the memory detected in the operating system or while Basic Input/Output System (BIOS) boot is less than the actual capacity. Symptom The memory capacity detected during BIOS booting is less than the actual memory capacity. Possible Causes Cause 1: Not enough DIMMs are installed Cause 2: One or more DIMMs are faulty Cause 3: One or more DIMM slots are faulty Fault Diagnosis A flow chart to help diagnose memory capacity issues is planned for a future release of this document.

65 65 Procedures It is very important that proper air flow through the chassis is maintained at all times. DIMM slots are arranged for maximum air circulation and cooling. You must maintain the arrangement of DIMMs if you remove, install, or replace DIMMs. There are six DIMM slots (sockets) for each processor (CPU). Three DIMM slots in each group of six slots are blue. Each blue slot must have a DIMM or a DIMM blank installed. Extra DIMM blanks may be stored in unused black slots. DIMM slots

66 66 Cause 1: Not enough DIMMs are installed Before troubleshooting, execute the shutdown command through the operating system to power off the NetBackup 5220 and peripherals. Disconnect the NetBackup 5220 from power sources and all peripheral devices before removing hardware from the rack. 1. Remove the NetBackup 5220 from the rack cabinet and place it on a level, ESD preventive surface. 2. Remove the chassis cover. 3. Remove the PCI Riser Assembly. 4. Remove the air duct to access the DIMM sockets. 5. If a RAID Controller Card is installed in the PCI Riser Assembly, there must be 12 DIMMs, six in each of the two DIMM sections. 6. If a RAID Controller Card is not installed in the PCI Riser Assembly, there must be six DIMMs installed. Note: It does not matter into which sockets you place the DIMMs, they are interchangeable. 7. If not enough DIMMs are installed add as many as needed. 8. Verify that you have the correct number of DIMMs installed. 9. Replace the air duct, making sure it fits securely. 10. Replace the PCI Riser Assembly, making sure the three hooks on the top of the assembly fit securely into the three slots in the top rear panel of the device. 11. Replace the chassis cover, sliding it in from the rear of the device, towards the front of the device. 12. Replace the screw on the top of the chassis. 13. Replace the device into the rack and secure it properly. 14. Re-attach peripherals and power cables. 15. Power on the NetBackup Detect the memory capacity in BIOS. If the detected capacity value is equal to the actual memory capacity, the fault is removed.

67 67 If the fault remains, check other components for further analyses. Cause 2: One or more DIMMs are faulty Before troubleshooting, execute the shutdown command through the operating system to power off the NetBackup 5220 and peripherals. Disconnect the NetBackup 5220 from power sources and all peripheral devices before removing hardware from the rack. This procedure assumes that you have verified that the correct number of DIMMs are installed in the correct slot configuration. 1. Remove the NetBackup 5220 from the rack cabinet and place it on a level, ESD preventive surface. 2. Remove the chassis cover. 3. Remove the PCI Riser Assembly. 4. Remove the air duct to access the DIMM sockets. 5. Replace all DIMMs using new, unused DIMMs. 6. Replace the air duct, making sure it fits securely. 7. Replace the PCI Riser Assembly, making sure the three hooks on the top of the assembly fit securely into the three slots in the top rear panel of the device. 8. Replace the chassis cover, sliding it in from the rear of the device, towards the front of the device. 9. Replace the screw on the top of the chassis. 10. Replace the device into the rack and secure it properly. 11. Re-attach peripherals and power cables. 12. Power on the NetBackup Detect the memory capacity in BIOS. If any new DIMMs cannot be detected in BIOS, check other components for further analyses. If all new DIMMs can be detected in BIOS, replace a new DIMM using a previously removed DIMM and check whether this DIMM can be detected. Replace other old DIMMs in the same way to determine which DIMMs are faulty.

68 68 If the memory capacity detected in BIOS is the same as the actual memory capacity, the fault is removed. If the fault persists, check other components for further analyses. Cause 3: One or more memory slots are faulty Before troubleshooting, execute the shutdown command through the operating system to power off the NetBackup 5220 and disconnect the NetBackup 5220 from power sources and all peripheral devices. This procedure assumes that you have verified that the correct number of DIMMs are installed in the correct slot configuration and that the DIMMs are functioning properly. However, you are still receiving data that suggests memory problems. 1. Remove the NetBackup 5220 from the rack cabinet and place it on a level, ESD preventive surface. 2. Remove the chassis cover. 3. Remove the PCI Riser Assembly if it is installed. 4. Remove the air duct to access the DIMM sockets. 5. Place a DIMM that you have verified are functional into a socket still showing faults. 6. Replace the air duct, making sure it fits securely. 7. Replace the PCI Riser Assembly, making sure the three hooks on the top of the assembly fit securely into the three slots in the top rear panel of the device. 8. Replace the chassis cover, sliding it in from the rear of the device, towards the front of the device. 9. Replace the screw on the top of the chassis. 10. Replace the device into the rack and secure it properly. 11. Re-attach peripherals and power cables. 12. Power on the NetBackup Detect the memory capacity in BIOS. 14. If the detected capacity value equals to the actual memory capacity, the fault is removed.

69 If the fault persists, there is possibly a problem with the memory slot. Contact technical support. Disk status LED is red The NetBackup 5220 contains eight disk bays. Each bay can hold one disk module, which includes one disk carrier and one disk drive. The carrier and its disk drive are labeled 0 to 7, from left to right. All drives are hot-swappable. Slot 7 is reserved as a spare. Slots 0 to 6 are intended for use with RAID cards, forming a RAID 6 group. Each module has two LEDs, one red and one green. The green LED flashes when disk drive activity occurs and is solid green when no activity occurs. A red LED indicates a fault. Symptom The disk status LED is red on one or more disk modules. Location of the disk status LEDs

70 70 Possible Causes The disk module is faulty Fault Diagnosis A flow chart to help diagnose disk status faults is planned for a future release of this document. Procedure The disk is faulty 1. Remove the disk module that shows a red or off (not lit) LED. 2. Remove the disk from the carrier. 3. Replace the disk with a new disk, inserting it into the carrier. 4. Replace the disk/carrier module into the empty slot. 5. Wait for three minutes after inserting a new disk module and then check the disk status LED. If the LED is normal, the fault is removed. If the fault persists, check other components for further analyses. All disks cannot be scanned The NetBackup 5220 contains eight disk bays. Each bay can hold one disk module, which includes a disk carrier and a disk drive. This section describes how to troubleshoot the NetBackup 5220 when every disk module cannot be scanned by the MSM monitoring interface.

71 71 Possible Causes Cause 1: The disk module is not inserted properly Cause 2: The disk module is faulty Cause 3: The internal mini SAS cable is not inserted properly Fault Diagnosis Procedure A flow chart to help diagnose issues when some disks cannot be scanned is planned for a future release of this document. Cause 1: The disk module(s) is not inserted properly 1. Remove the disk module that shows a red or off (not lit) LED. 2. Inspect the outside of the module. Look for any signs of damage, loose parts, or other abnormalities. 3. Repair or replace any problem areas. 4. Inspect the bay that housed the module for any signs of damage, loose parts or other abnormalities. 5. Correct any problems. 6. Reinsert the disk module(s), making sure that it fits correctly. 1. On the system monitoring interface, check whether all disks can be detected. 2. Wait for three minutes after inserting a new disk module and then check the disk status indicator. If all disks can be scanned and the LED is normal, the fault is removed. If the fault persists, check other components for further analyses. Cause 2: The disk module is faulty 1. Remove the disk module that shows a red or off (not lit) LED 2. Remove the disk from the carrier. 3. Inspect the disk and the inside of the carrier. Look for any signs of damage, loose parts, or other abnormalities.

72 72 4. Repair or replace any problem areas. 5. Reinsert the disk module into the bay. 6. On the system monitoring interface, check whether all disks can be detected. 7. Wait for three minutes after inserting a new disk module and then check the disk status indicator. If all disks can be scanned and the LEDs are normal, the fault is removed. Replace the disk module if it cannot be scanned or if the LED shows a fault. If the fault persists, check other components for further analyses or contact technical support. Cause 3: The mini SAS cable is not installed properly Before troubleshooting, execute the shutdown command through the operating system to power off the NetBackup 5220 and peripherals. Disconnect the NetBackup 5220 from power sources and all peripheral devices before removing hardware from the rack. 1. Remove the NetBackup 5220 from the rack cabinet and place it on a level, ESD preventive surface. 2. Remove the chassis cover. 3. Check the cable, making sure it is secure. 4. Replace the chassis cover securely. 5. Replace the NetBackup 5220 into the rack. 6. Replace all peripheral connections and power cables. 7. Restart the device. 8. On the system monitoring interface, check whether all disks can be detected. If all disks can be scanned, the fault is removed. If the fault persists, contact technical support.

73 73 Fan On/Alarm LED is red or other data indicates fan problems The control panel on the front of the NetBackup 5220 displays fan status. If a problem is indicated you can inspect the six fan LEDs after removing the chassis cover. A green LED indicates normal operation. A red LED indicates a problem. Fans and LEDs

74 74 If the NetBackup 5220 is powered on, the chassis cover should not be removed for more than 5 minutes. Leaving the chassis open for a longer time may result in decreased air flow and increased component temperatures. Symptoms Control panel readout indicates fan problems Device management screens indicate fan problems. Possible Causes Cause 1: The power is not turned on Cause 2: The fan module or the connection cables are not properly connected Cause 3: The cable connecting the mainboard and the power conversion board is not properly connected Cause 4: The fan(s) are faulty Fault Diagnosis Procedure A flow chart to help diagnose red fan on/alarm indications is planned for a future release of this document. Cause 1: The power is not turned on Fans are powered by the NetBackup 5220 power. Therefore, if the main power is off, the fan on/alarm indicator is red.

75 75 1. Power off the entire system through the management interface. 2. Verify that peripherals are shut down. 3. Verify that the two power cables on the rear of the NetBackup 5220 are securely plugged into functioning main AC power sources such as wall outlets. 4. On the control panel on the front of the device, press the on/off button. NetBackup 5220 on/off button 5. Wait a minute or two until the device is powered up. 6. Obtain Fan status from the Control Panel. If the status shows fans are operating normally, the fault has been removed. If the status continues to show fan faults, check other components for further analyses. Cause 2: The fan connection cables are not properly connected Before troubleshooting, execute the shutdown command through the operating system to power off the NetBackup 5220 and peripherals. Disconnect the NetBackup 5220 from power sources and all peripheral devices before removing hardware from the rack. 1. Remove the NetBackup 5220 from the rack cabinet and place it on a level, ESD preventive surface. 2. Standing at the front of the device, remove the screw on the top right side of the chassis. 3. Placing your left thumb on the chassis cover, slide the cover towards the back of the device. 4. Inspect the fan connection cable that connects each set of two fans to the mainboard.

76 76 5. Secure any loose connections. 6. Make sure that no cables are twisted or crimped. 7. Make sure that the entire fan module is seated securely in the chassis. 8. Remove the blue fan baffle located between fans 3 and Carefully lift the entire fan module (all six fans are assembled together). 10. Inspect the bottom of the module to make sure all connectors are intact and undamaged. 11. If the bottom of the fan module is intact, reinsert it into connectors on the board. 12. If the bottom of the fan module is damaged, replace it with a new fan module. 13. After the fan module has been reinserted (or replaced by a new unit), check the fan LEDs. If an LED is green, the fault for that fan is removed. If the fault persists, check other components for further analyses. 14. Replace the chassis cover, Cause 3: The cable connecting the mainboard and the power conversion board is not properly connected TBD info Cause 4: One or more fan is faulty 1. In this case, you need to replace the entire fan module. You cannot replace a single fan. 2. After replacing the fan module, you must reassemble the chassis. 3. Replace the fan baffle between fans 3 and 6, making sure it is secure and not impacting any cables. 4. Replace the air baffle on the left side of the chassis, making sure it is secure and not impacting any cables 5. Replace the air duct securely. 6. Replace the PCI Riser Assembly. 7. if the indicator is green, the fault is removed. 8. If the fault persists, contact technical support.

77 77 Power module problems There are two AC main power supply modules in the NetBackup You can see both modules on the rear panel, right-hand side, of the device. One module sits horizontally on top of the other module. Each module has an AC connector/socket, an LED, and two fans. A green LED indicates normal operation. This section describes how to troubleshoot the system when power supply module problems occur. Definition: The term protection refers to a power supply that has shut down or locked up in order to protect itself and other components connected to the device. A short-circuit, voltage overload or power surge can cause self-protection. Symptom The power on/alarm LED indicator is amber. NetBackup 5220 power modules

78 78 Possible Causes Cause 1: The power module fails Cause 2: The power module is protected Fault Diagnosis A flow chart to help diagnose amber power on/alarm indications is planned for a future release of this document. Procedure Cause 1: One or two power modules fail 1. Determine whether one or two power supply modules have an amber LED. You should replace any power module that is not functioning properly. If the indicator of one module is amber while the other module s LED is green, NetBackup 5220 function is normal although data/operate is at risk if the second module fails. TBD If both indicators are amber, proceed with Cause Remove a nonfunctioning (amber LED) power supply by moving the spring leaf on the right side of the module and firmly grasping the handle. 2. Pull gently until the module releases. 3. Insert a new power module and press the spring leaf into place. Make sure the new module is seated firmly and evenly. 4. Connect an AC power cable into the power socket of the module. If the indicator is green, the fault is removed. If the fault persists, contact technical support.

79 79 Cause 2: The power supply is protected 1. Unplug the power cords of all power supplies and contact technical support. Do not power-on the NetBackup 5220 if power supply issues are not resolved. Damage to the device may result. NetBackup 5220 system-induced power-off Definition: The terms protection or protected refer to a power supply that has shut down or locked up in order to protect itself and other components connected to the device. A short-circuit, voltage overload or power surge can cause self-protection. Symptom Possible causes When the device is running, it may be powered off incorrectly or inadvertently. The control panel and/or the LEDs on the power modules in the rear panel of the NetBackup 5220 may display a fault. Cause 1: AC power input to the power module is incorrect Cause 2: The power module is faulty or in protection mode Cause 3: The CPU is in over-temperature protection mode Fault Diagnosis A flow chart to help diagnose issues when the device has been powered off incorrectly is planned for a future release of this document.

80 80 Procedure Cause 1: AC input to the power supply module is incorrect Note: There are two power modules in each NetBackup 5220, each with an AC main power socket and an on/alarm indicator. These instructions assume that each power module will be tested. 1. Check whether the power/sleep indicator on the control panel on the front of the NetBackup 5220 and the on/alarm LED near each AC power socket on the rear panel of the NetBackup 5220 are off. 2. If the two LEDs are off, remove and reinsert the AC power plug. If the power/alarm LED flashes green, the abnormal power-off was caused by a loose plug connection. If the power and on/alarm LEDs are still off, it is possible that AC power to the equipment room is faulty. In this case, contact the customer for resolution. If the equipment room power is normal, the power module is faulty. 3. If the power/alarm indicator is amber, check other components for further analyses. Cause 2: The power module is faulty or in protected mode 1. Check whether the power status LED and the alarm LED are amber. 2. If both the LEDs are amber, contact technical support. 3. If only one LED is amber, check other components for further analyses. Cause 3: The CPU is in over-temperature protection mode 1. In the monitoring interface, check the alarm list. 2. If an alarm about the CPU over-temperature displays, several problems may be causing this alarm: Improper installation or damage of air duct Fan failure Room temperature abnormality (room temperature should be between 10 and 35C (50-95F) Follow the instructions in the next sections to determine the cause of over-temperature protection mode.

81 81 Improper installation or damage of air duct 1. Remove the NetBackup 5220 from the rack, being careful not to stretch or unplug any cables or peripherals. 2. Place the device on a secure, ESD-preventive surface. 3. Standing at the front of the device, remove the screw on the top right-hand side of the chassis cover. If the NetBackup 5220 is powered on, the chassis cover should not be removed for more than 5 minutes. Leaving the chassis open for a longer time may result in decreased air flow and increased component temperatures. 4. Placing your left thumb on the blue thumbtab, slide the cover towards the rear of the device. 5. Make sure the clear, plastic air duct is undamaged and securely placed over the two CPUs and two DIMM sections. 6. If the air duct is intact and in its proper place, replace the chassis cover and the screw that holds it in place. 7. Return the device to the rack 8. If the air duct is damaged, power down the device and peripherals through the operating system. 9. Install a new air duct. 10. Replace the chassis cover and the screw that holds it in place. 11. Return the device to the rack. 12. Power up the device through the operating system. 13. If the fault persists, investigate other components. contact technical support

82 82 Fan failure If alarms in the monitoring systems indicate fan problems or high temperatures at the air intake vent, make sure room air cooling is adequate. TBD more info Temperature abnormality Several problems may lead to high (great than 35C) temperatures of the device. Thoroughly check all aspects of the rack environment. Make sure no other equipment are overly warm and close to the devices. Make sure room temperature is within specifications. Make sure AC power to the device is correct. When the system alarm/location indicator is on and red, the alarm information is displayed on the ISM monitoring interface. Alarm information Classification Type Device Description Overtemperature of the CPU core Overtemperature of the air intake of the chassis Temperature CPU Temperature is not critical yet but is approaching the upper limit of the range. Temperature Chassis air intakc Temperature is not critical yet but is approaching the upper limit of the range. Fan module absence Cooling device Fan Device absent Investigate other possible problems 1. Make sure the front and back of the NetBackup 5220 are clear of any obstructions so that air can flow easily from front to back. 2. Verify that room temperature is within specifications. 3. Verify that any equipment near the device is at normal temperature. 4. If high temperatures or alarms persists, contact technical support.

83 83 System Alarm/Location indicator is on Symptoms The system alarm/location LED on the control panel on the front panel of the NetBackup 5220 is on. A system management alert/alarm is displayed. Alarm Information System alarm/location indicator TBD new photo please help identify this LED When the system alarm/location indicator is on and red, the alarm information is displayed on the ISM monitoring interface. Alarm information Classification Type Device Description Overtemperature of the CPU core Overtemperature of the air intake of the chassis Temperature CPU Temperature is not critical yet, but is approaching the high end of the maximum range. Temperature Air intake of the chassis Temperature is not critical yet, but is approaching the high end of the maximum range. Power supply Power Supply Power device Failure detected absence Fan module absence Cooling Device Fan Device absent Chassis impaired Physical integrity Chassis General chassis impairment

84 84 Possible Causes Cause 1: Alarm caused by environmental abnormality Cause 2: CPU-related alarm Cause 3: Memory-related alarm Cause 4: Power module-related alarm Cause 5: One or multiple fans are absent or faulty Cause 6: The chassis is open, damaged, or improperly installed Fault Diagnosis A flow chart to help diagnose issues when the system alarm/location indicator is on is planned for a future release of this document. Procedure 1. Log in to the ISM to check alarms. 2. Note the alarms showing faults or problems and address them in order of severity. 3. Follow the instructions below to determine and correct problems. Cause 1: Alarm caused by environmental abnormality 1. For alarms caused by environment abnormalities in the equipment room, such as over-/low-temperature and over-/low-current, examine the environmental conditions in the equipment room and adjust them as necessary. 2. Verify that the equipment room meets temperature specifications for the NetBackup 5220 and Symantec Storage Shelf. 3. Make sure the front and back of the NetBackup 5220 are clear of any obstructions so that air can flow easily from front to back. 4. Verify that any equipment near the device is at normal temperature. 5. If the fault persists, contact technical support.

85 85 Cause 2: CPU-related alarm Cause 3: Memory-related alarm 1. Alarms caused by CPU or installation faults require you to replace the chassis. 2. For details about replacing the chassis of NetBackup 5220 contact technical support. Alarms caused by memory faults or installation problems require you to replace the memory (DIMMs) inside the chassis. Be sure that all devices are correctly shut down and all programs on any devices are not running. If you disconnect devices while programs are running, data loss may occur. 1. Shutdown the NetBackup 5220 and any peripherals. 2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup Wear ESD preventive wrist straps. 4. Carefully remove the NetBackup 5220 from the rack cabinet. 5. Place it on a grounded, ESD protective surface. 6. Remove the screw on the top, right-hand side of the chassis. 7. Use the thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device.

86 86 Removing the NetBackup 5220 chassis cover 8. Remove the chassis cover completely. Chassis with cover removed 9. Standing at the rear of the NetBackup 5220, place one hand on either side of the PCI Riser. 10. Lift up with both hands. 11. Remove the Riser Card Assembly from the chassis.

87 87 After removing the chassis cover and the PCI Riser Assembly you can see the clear plastic air duct. It covers the two processors (CPUs) and the two sets of 6 DIMM slots. The duct helps maintain airflow through the device. Chassis with air duct 12. Lift up the plastic air duct. 13. Place the duct on an ESD-preventive, non-scratch surface.

88 88 Chassis with DIMMs and DIMM slots DIMM slots - detail

89 89 In order to maintain adequate thermal levels, you MUST install DIMMs and DIMM blanks in the appropriate DIMM slots. All blue DIMM slots in CPU 1 and CPU 2 must either have a DIMM or DIMM blank installed. You may store extra DIMM blanks in any of the unused CPU 1 DIMM slots. Note: It does not matter which DIMMs are installed into which slots, they are interchangeable. 14. Loosen the clips on both ends of each of the six empty DIMM sockets on the mainboard. 15. Remove any plastic spacers from the sockets. 16. Remove the six 4Gb DIMMs from their packages. 17. Position a DIMM above a socket. 18. Align the notch on the bottom edge of the socket with the key in the DIMM socket. 19. Insert the bottom edge of the DIMM into the socket. 20. When the DIMM is inserted, push down on the top edge of the DIMM until the clips snap into place. 21. Make sure the clips are firmly in place. 22. Repeat for the other DIMMs. 23. Replace the plastic air duct. 24. Replace the Riser Card Assembly. 25. Replace the chassis cover. 26. Replace the device into the rack. 27. Replace all cables and peripherals. 28. Power the device on. 29. Refer to the ISM alarms to determine if the memory is normal. 30. If the fault persists, contact technical support engineer.

90 90 Cause 4: Power supply module alarm There are two power supply modules, accessed from the rear panel of the NetBackup You must examine both modules to determine the cause of the alarm. Power supply module components 1. Check the On/Alarm LED indicator for each power supply module. If the on/alarm indicator is off, AC input to the power supply module is abnormal, possibly due to a loose plug or abnormal power source in the equipment room. If the on/alarm indicator is amber, at least an alarm occurs to the power supply module. If the on/alarm indicator is green, the power supply module is operating normally. 2. Reinsert the power cable and check the status of the on/alarm indicator. If the on/alarm indicator flashes green, the fault was caused by a loose plug connection and has been resolved. If the on/alarm indicator is still off, the fault may be caused by abnormal AC power in the equipment room. In this case, inform the customer for resolution. Cause 5: Power supply or power supply fan issues The power supply is hot-swappable only when two power supplies are installed into the NetBackup If only one power supply is installed, The power supply can be replaced if it fails or if one of the fans installed into the power supply fails.

91 91 The fans in the power supply module are not removable. They remain inside the module as a complete unit. If there are problems with the fans, the entire power supply module must be removed and replaced. You must power the device down, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the main AC power source before removing or replacing the power supply. 1. Check whether the power supply modules are correctly installed. Inspect each module separately. 2. Press the spring leaf on the right side of the module towards the module fans (away from the right side of the chassis). 3. With your left hand, grasp the handle between the two fans. 4. Pull gently to slide the power supply module out. 5. With only one power supply module configured, install the module in the slot dedicated to power supply module With two power supply modules, install them respectively in the two slots dedicated for power supply modules 1 and 2 7. If the system alarm indicator turns off, the fault is resolved. 8. If the fault persists, contact technical support. Cause 6: Chassis issues Problems may occur because the chassis cover is damaged or improperly installed. Intake and output vents in the front and rear of the chassis may be blocked or damaged. A visual inspection of all parts of the chassis is required. 1. Determine if the top cover of the chassis is properly installed. 2. If the cover is properly installed, inspect the air vents and the sides of the chassis. 3. If the cover is damaged, replace it with a new cover. 4. If the cover is improperly installed, reinstall it carefully. If the cover cannot be properly installed, replace it with a new cover. 5. Verify that the slides on either side of the chassis are straight and undamaged.

92 92 6. Verify that the air duct intake and output vents, at the front and rear of the chassis, respectively, are free of debris or blockage. 7. After installing the cover, if the system alarm/location indicator turns off, the fault is resolved. 8. If the fault persists, contact technical support.

93 93 Chapter 6 NetBackup 5220 hardware removal and replacement This chapter provides details regarding removal, installation and replacement of the NetBackup 5220 device, chassis, and components. Before you begin Before working with your NetBackup 5220, read and understand the safety information section in this manual. Also be sure you have reviewed the NetBackup 5220 Safety Guide for complete and detailed information regarding safety issues that apply to personnel, equipment, and environment. Note: When you service the device, you must first power down the device through the OS. Make sure no programs or peripherals are running. Then unplug all peripheral devices and the AC power cord. Tools and supplies Phillips (cross head) screwdrivers (#1 bit and #2 bit) Needle nosed pliers Anti-static wrist strap and gloves and conductive foam pad (recommended)

94 94 Chapter 6 NetBackup 5220 hardware removal and replacement Unpacking the NetBackup 5220 Unpacking the NetBackup 5220 The shipping box containing the NetBackup 5220 includes the following: NetBackup 5220 (qty 1) Network cables Left and right rack mounting rails (1 each) 1 bezel 1.5m (4.9 ft) Power cords (qty 2) Installing NetBackup 5220 guide rails Before installing the devices in the rack cabinet, determine the installation positions of the guide rails according to the installation planning of the devices. This section describes the installation of the toolless guide rails of the NetBackup Procedure 1. Looking at the front of the rack cabinet, place the left guide rail on the left post of the rack cabinet. 2. Keep the bottom of the guide rail parallel to the bottom of the planned installation position. 3. Insert the guide pins on the front and rear of the guide rails into the holes on the front and rear posts of the cabinet. 4. Pull out the left and right rail extenders as far as they will safely extend. Installing the NetBackup 5220 into a rack Verify that the guide rails are installed successfully. One fully-loaded device weighs up to 33 kg.(73 lbs). More than two persons are required to move and install the device. Procedure

95 Chapter 6 NetBackup 5220 hardware removal and replacement Wear an ESD-preventive wrist strap and ESD-preventive gloves. Note: Locate the three heavy screws projecting from the left and right sides of the NetBackup These three screws fit into the three slots in the rail extenders. 2. Using at least two people, lift the NetBackup 5220 and place it into the rail extenders. Make sure that the rail slots securely fit the screws on the sides of the device. 3. Gently slide the device into the rack. 4. If needed, install a front mounting plate to the front of the each rail, using a screw to fasten it. 5. Repeat the previous steps to install a guide rail to the right side of the cabinet. Removing and installing the chassis cover This section explains how to remove and re-install the chassis cover of the NetBackup Removing the NetBackup 5220 chassis cover The NetBackup 5220 must be operated with the chassis cover in place to ensure proper air flow and cooling. You need to remove the top cover to add or replace components inside of the device. Before removing the top cover, power down the device and any tasks or programs that are running. Then, unplug all peripheral devices and the AC power cable(s). You must remove the NetBackup 5220 prior to removing the cover. Note: A nonskid surface or a stop behind the server system may be needed to prevent the server system from sliding on your work surface. 1. Shutdown the NetBackup 5220 and any peripherals.

96 96 Chapter 6 NetBackup 5220 hardware removal and replacement Removing and installing the chassis cover Be sure that both devices are off and all programs on both devices are not running. If you connect these devices while programs are running, data loss may occur. 2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup Wear ESD preventive wrist straps. 4. Carefully remove the NetBackup 5220 from the rack cabinet. 5. Place it on a grounded, ESD protective surface. 6. Remove the screw on the top, right-hand side of the chassis. Use the blue thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device. Removing the NetBackup 5220 chassis cover 7. Remove the chassis cover completely.

97 Chapter 6 NetBackup 5220 hardware removal and replacement 97 Chassis with cover removed You can refer to the information on the inside of the cover regarding components within the chassis. Re-installing the NetBackup 5220 chassis cover 1. Replace the chassis cover at the top rear of the NetBackup 5220 enclosure. 2. Slide the cover from the rear of the device towards the front. Carefully line up both sides of the cover with the sides of the chassis itself. Do not allow warping or damage to the cover. 3. Reinstall the single screw at the right front of the external chassis. Installing or replacing the RAID card and accessories The NetBackup 5220 can be used with the Symantec Storage Shelf to expand storage space. The NetBackup 5220 could also be used by itself.

98 98 Chapter 6 NetBackup 5220 hardware removal and replacement Installing or replacing the RAID card and accessories If the NetBackup 5220 is intended for use with a Symantec Storage Shelf, additional hardware is required. Extra parts include a RAID controller card, Battery Backup Unit (BBU) for the RAID card and six 4Gb DIMM cards to support the RAID card and additional storage. If the NetBackup 5220 and Symantec Storage Shelf are ordered at the same time, the RAID card and its accessories are installed into the NetBackup 5220 prior to shipment. In this case, field and service personnel should verify that the RAID card has been installed into the NetBackup 5220 Riser Card Assembly upon receipt of shipment. If a Symantec Storage Shelf is ordered later than the NetBackup 5220, a RAID Controller Card and accessories will need to be ordered and installed separately. If the RAID card and its accessories are required but not installed, obtain the necessary items from the customer and install them into the NetBackup 5220 chassis per the following procedure. 1. Shutdown the NetBackup 5220 and any peripherals. Be sure that all devices are correctly shut down and all programs on any devices are not running. If you disconnect devices while programs are running, data loss may occur. 2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup Wear ESD preventive wrist straps. 4. Carefully remove the NetBackup 5220 from the rack cabinet. 5. Place it on a grounded, ESD protective surface. Removing the chassis cover 6. Remove the screw on the top, right-hand side of the chassis. 7. Use the thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device.

99 Chapter 6 NetBackup 5220 hardware removal and replacement 99 Removing the NetBackup 5220 chassis cover 8. Remove the chassis cover completely. Removing the PCI Riser Assembly Chassis with cover removed 9. Standing at the rear of the NetBackup 5220, place one hand on either side of the PCI Riser as shown above.

100 100 Chapter 6 NetBackup 5220 hardware removal and replacement Installing or replacing the RAID card and accessories 10. Lift up with both hands. 11. Remove the Riser Card Assembly from the device.

101 Chapter 6 NetBackup 5220 hardware removal and replacement 101 Removing the internal air duct After removing the chassis cover and the PCI Riser Assembly you can see the clear plastic air duct. It covers the two processors (CPUs) and the two sets of 6 DIMM slots. The duct helps maintain airflow through the device. Note: In most cases, you should only need to remove the air duct if you need to access components located underneath the duct. Chassis with air duct 12. Lift up the plastic air duct. 13. Place the duct on an ESD-preventive, non-scratch surface.

102 102 Chapter 6 NetBackup 5220 hardware removal and replacement Installing or replacing the RAID card and accessories Chassis with riser assembly and air duct removed Adding DIMM (memory) 1. Loosen the clips on both ends of each of the six empty DIMM sockets on the mainboard. 2. Remove any plastic spacers from the sockets. 3. Remove the six 4Gb DIMMs from their packages.

103 Chapter 6 NetBackup 5220 hardware removal and replacement 103 DIMM sockets Note: It does not matter into which sockets you place the DIMMs, they are interchangeable. 14. Position a DIMM above a socket. 15. Align the notch on the bottom edge of the socket with the key in the DIMM socket. 16. Insert the bottom edge of the DIMM into the socket. 17. When the DIMM is inserted, push down on the top edge of the DIMM until the clips snap into place. 18. Make sure the clips are firmly in place. 19. Repeat for the other five DIMMs. 20. Replace the plastic air duct.

104 104 Chapter 6 NetBackup 5220 hardware removal and replacement Installing or replacing the RAID card and accessories Installing the Battery Backup Unit (BBU) Battery Backup Unit (BBU) screw holes on RAID controller card 1. Obtain the RAID controller card and Battery Backup Unit (BBU). 2. Place the battery on the top of the RAID card. 3. Line up the three screw holes of the RAID card with those of the battery. 21. Fasten the battery to the card but do not over tighten or over torque the screws.

105 Chapter 6 NetBackup 5220 hardware removal and replacement 105 Inserting the RAID card into the PCI Riser Assembly 1. Remove the cover plate from Slot 5 on the rear of the riser card assembly. Slot 5 on the rear of the PCI Riser Card Assembly 2. Turn the riser card assembly upside down. Now, slot 5 is on the top of the riser card assembly. Riser card assembly, upside down 3. Install the RAID card into Slot 5 of the riser card assembly.

106 106 Chapter 6 NetBackup 5220 hardware removal and replacement Installing or replacing the RAID card and accessories Rear of riser card assembly with slots Replace the internal air duct into the chassis. Be sure it aligns correctly with the fan module, DIMM slots, CPUs, and side of the chassis. Do not move or damage any cables or other connectors located near the air duct. 5. Replace the riser card assembly into the chassis. 6. Align the three hooks in the PCI riser assembly with the matching slots at the back of the chassis. 7. Press down evenly until the three hooks on the rear of the PCI riser assembly engage the chassis rear panel slots. 8. Be sure that riser assembly fits securely into the equivalent sockets on the mainboard. 9. Connect any cables to the RAID card as needed. 10. Replace the chassis cover from the top rear of the NetBackup 5220 enclosure. 11. Slide the cover from the rear of the device towards the front.

107 Chapter 6 NetBackup 5220 hardware removal and replacement 107 Carefully align both sides of the cover with the sides of the chassis itself. Do not allow warping or damage to the cover. 12. Reinstall the single screw at the right front of the external chassis. 13. Reinstall the NetBackup 5220 into the rack. 14. Connect peripheral cables and the two main AC power cables. 15. Turn on power to the device to restart.

108 108 Chapter 6 NetBackup 5220 hardware removal and replacement Installing or replacing PCI add-in cards Installing or replacing PCI add-in cards The NetBackup 5220 can be used with the Symantec Storage Shelf to expand storage space. The NetBackup 5220 could also be used by itself. If PCI add-in cards are required but not installed, obtain the necessary items from the customer and install them into the NetBackup 5220 chassis per the following procedure. PCI add-in cards are NOT hot-swappable. Before removing or replacing the riser card, you must first take the device out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet. Be sure that all devices are off and all programs on all devices are not running. If you disconnect any devices while programs are running, data loss may occur. 1. Shutdown the NetBackup 5220 and any peripherals. 2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup Wear ESD preventive wrist straps. 4. Carefully remove the NetBackup 5220 from the rack cabinet. 5. Place it on a grounded, ESD protective surface. 6. Remove the screw on the top, right-hand side of the chassis. 7. Use the thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device.

109 Chapter 6 NetBackup 5220 hardware removal and replacement 109 Removing the NetBackup 5220 chassis cover 8. Remove the chassis cover completely. Chassis with cover removed 9. Standing at the rear of the NetBackup 5220, place one hand on either side of the PCI Riser as shown above. 10. Lift up with both hands. 11. Remove the Riser Card Assembly from the chassis.

110 110 Chapter 6 NetBackup 5220 hardware removal and replacement Installing or replacing PCI add-in cards 12. Remove the cover plate from Slot 5 on the rear of the riser card assembly. Slots 1 to 4 on the rear of the PCI Riser Card Assembly 13. Turn the riser card assembly upside down. Riser card assembly, upside down, slots 1 through 4

111 Chapter 6 NetBackup 5220 hardware removal and replacement 111 To prevent the possibility of installing the replacement PCI add-in card on the wrong side of the PCI riser assembly, carefully replace one card at a time. 14. Install the PCI add-in cards into Slot 1 through 4 of the riser card assembly. Note: You are not allowed to install a PCI add-in card into Slot 5, which is reserved for the RAID Controller Card. Rear of riser card assembly with slots 1 to Replace the internal air duct into the chassis. Be sure it aligns correctly with the fan module, DIMM slots, CPUs, and side of the chassis. Do not move or damage any cables or other connectors located near the air duct. 16. Replace the riser card assembly into the chassis. 17. Align the three hooks in the PCI riser assembly with the matching slots at the back of the chassis. 18. Press down evenly until the three hooks on the rear of the PCI riser assembly engage the chassis rear panel slots.

112 112 Chapter 6 NetBackup 5220 hardware removal and replacement Installing or replacing PCI add-in cards 19. Be sure that riser assembly fits securely into the equivalent sockets on the mainboard. 20. Connect any cables to the PCI add-in cards as needed. 21. Replace the chassis cover from the top rear of the NetBackup 5220 enclosure. 22. Slide the cover from the rear of the device towards the front. Carefully align both sides of the cover with the sides of the chassis itself. Do not allow warping or damage to the cover. 23. Reinstall the single screw at the right front of the external chassis. 24. Reinstall the NetBackup 5220 into the rack. 25. Connect peripheral cables and the two main AC power cables. 26. Turn on power to the device to restart.

113 Chapter 6 NetBackup 5220 hardware removal and replacement 113 Removing and re-installing the baffles There are two baffles in the chassis of the NetBackup Both baffles are bright blue. They function to keep proper air flow through the chassis and across the internal components. The fan baffle is located between fans 3 and 6, near the front of the chassis backplane. The air baffle is located to the left of the chassis, as you stand at the front of the device. You may need to temporarily remove one or both of the baffles, if necessary, for removal or installation of nearby components. NetBackup 5220 fan and air baffles Properly power down your NetBackup 5220, any running programs and peripherals before accessing the chassis and any baffles. Always operate your device with the baffles in place, to ensure proper airflow.

114 114 Chapter 6 NetBackup 5220 hardware removal and replacement Removing and re-installing the baffles Removing the fan baffle You may need to remove or loosen the fan baffle to remove the fan module. To remove the fan baffle: 1. Remove the hook on the front of the baffle from the hole in the backplane board. 2. Slide the baffle out in the direction shown. 3. Pull up on it. Re-installing the fan baffle To re-install the fan baffle: 1. Lower the baffle into the server system and position the baffle into the slot between fans 3 and 6 (to the left of the bridge board) and the backplane. 2. Orient the baffle such that the foam edges of the baffle contact the backplane and the bottom of the chassis. 3. Install the baffle making sure the hook on the front of the baffle is inserted into the corresponding hole in the backplane board. Removing the air baffle Before removing the air baffle, note the routing of the cables over and under the air baffle (if any). You may need to move these cables when removing the baffle and then replace the cables later. 1. Pull up on the air baffle to remove it. You may need to remove or hold cables out of the way. Re-installing the air baffle To re-install the large air baffle: 1. Lower the baffle into the server system and snap into the server board standoff. 2. While setting the baffle into place, replace the cables beneath it appropriately.

115 Chapter 6 NetBackup 5220 hardware removal and replacement 115 Review of NetBackup 5220 front panel disk locations NetBackup 5220 front panel Letter A B C Description Flex Bay Tape drive or two fixed 2.5 hard (or boot) disk drives Slimline Optical Drive Bay (not operational for the NetBackup 5220) 2.5 SAS Hard Disk Drive Bays, labeled 0-7 from left to right, with bay 7 containing the spare disk. Installing and Removing a Hot-swap 2.5-inch Hard Drive You can install up to eight hot-swap 2.5-inch SAS drives. Cautions: If you install less than eight drives or devices, empty drive bays must be occupied by carriers with baffles or with a filler panel provided for drive locations 6 and 7 to maintain proper air flow within the chassis. To avoid possible damage to your device, do not use older style drive carriers. Note: The device does not support all hard drives. TBD BN where?for a web link to a list of supported hard drives. Installing a Hot-swap SAS Hard Disk Drive You can install up to eight hot-swappable 1TB 2.5 SAS hard disk drive modules in the front panel of the NetBackup The disk drive and the carrier the contains it

116 116 Chapter 6 NetBackup 5220 hardware removal and replacement Filling empty bays are considered a module. There is no need to remove the disk from a carrier, they are a single unit and are replaced as such. 1. Press the green latch at the front of the hard drive module to release it. 2. Pull out on the black lever and slide the module out from the device. 3. With the black lever held in the fully open position, slide a new disk module into the NetBackup 5220 and push it in until you hear it click into place. 4. Close the green latch to lock the module into place. Removing a Hot-swap SAS Hard Disk Drive To remove a hot-swap SAS hard disk drive from the NetBackup 5220: 1. Press the green latch at the front of the hard drive carrier. 2. Pull on the black lever to slide the carrier out from the server system. 3. Remove the four screws that attach the hard drive to the drive carrier. Lift the drive from the carrier and store the drive in an anti-static bag. 4. Install a replacement drive, as needed. 5. If you are not installing a drive, place the plastic retention device into the drive carrier and secure the device by inserting the four screws you removed from the hard drive into the screw locations on the carrier. Note: To maintain proper cooling of the chassis and components, all hard drive carries must be installed in the device and populated with either a drive or a drive blank. 6. With the black lever held in the fully open position, slide the drive carrier into the and push all the way until it clicks. 7. Close the lever to lock the drive assembly into place. Filling empty bays Proper air flow through the NetBackup 5220 chassis is very important. You must install a filler panel, drive blank, or empty drive carrier into each empty drive bay on the front of the device. 1. Remove the front bezel if it is installed. 2. If you do not have either a tape drive or 2.5-inch fixed hard drives installed in the flex bay, install the empty drive tray into the flex bay.

117 Chapter 6 NetBackup 5220 hardware removal and replacement 117 A B 3. If you do not have a hard drive installed in the other drive bays, install the drive blank into the hard drive carrier. 4. Install empty hard drive carriers into any remaining empty hard drive bays. 5. Replace the front bezel, as needed.

118 118 Chapter 6 NetBackup 5220 hardware removal and replacement Installing and removing the I/O expansion module Installing and removing the I/O expansion module Installing the I/O expansion module Be sure that the NetBackup 5220 has been properly powered off and that no programs or peripherals are running. If you connect these devices while programs are running, data loss may occur. 1. Shutdown the NetBackup 5220 and any peripherals. 2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup Wear ESD preventive wrist straps. 4. Carefully remove the NetBackup 5220 from the rack cabinet. 5. Place it on a grounded, ESD protective surface. 6. Remove the screw on the top, right-hand side of the chassis. Use the thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device.

119 Chapter 6 NetBackup 5220 hardware removal and replacement 119 Removing the NetBackup 5220 chassis cover 7. Remove the chassis cover completely. Chassis with cover removed 8. Standing at the rear of the NetBackup 5220, place one hand on either side of the PCI Riser as shown above. 9. Lift up with both hands. 10. Remove the Riser Card Assembly from the device.

120 120 Chapter 6 NetBackup 5220 hardware removal and replacement Installing and removing the I/O expansion module Chassis with air duct 11. Remove the plastic air duct. Notes: If you are installing an I/O expansion module that uses one socket, remove the filler panel from the slot that will connect the I/O module to the back panel and connector 1 on the mainboard. Do not remove the filler panel from the second slot. If you are using a 2-socket I/O module, remove both filler panels from the rear of the chassis 12. Locate the I/O expansion filler panels on the inside of the back panel in the chassis. 13. Squeeze the sides of the filler panel(s) to disengage them from the chassis. 14. Remove the filler panels. Note: For a 1-socket I/O expansion module, install three standoffs, which separate the I/O module from the mainboard. For a 2-socket expansion module, install a fourth standoff.

121 Chapter 6 NetBackup 5220 hardware removal and replacement 121 Standoff separators for I/O expansion modules 15. Attach the standoffs to the mainboard by pressing them into the holes 16. Position the I/O expansion module over the mainboard, specifically over the connector(s) and standoffs. 17. First fit the front of the I/O module into the back panel slot(s) where the filler panels were installed. 18. Then attach the I/O module to the mainboard connector and standoffs. 19. Re-install the air duct, making sure it fits properly over the two DIMM sections and the two processors. 20. Re-install the PCI riser assembly into the device. Removing the I/O Expansion Module Be sure that the NetBackup 5220 has been properly powered off and no programs or peripherals are running. If you disconnect devices while programs are running, data loss may occur. 1. Shutdown the NetBackup 5220 and any peripherals.

122 122 Chapter 6 NetBackup 5220 hardware removal and replacement Installing and removing the I/O expansion module 2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup Wear ESD preventive wrist straps. 4. Carefully remove the NetBackup 5220 from the rack cabinet. 5. Place it on a grounded, ESD protective surface. 6. Remove the screw on the top, right-hand side of the chassis 7. Use the thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device. Removing the NetBackup 5220 chassis cover 8. Remove the chassis cover completely.

123 Chapter 6 NetBackup 5220 hardware removal and replacement 123 Chassis with cover removed Chassis with air duct 9. Standing at the rear of the NetBackup 5220, place one hand on either side of the PCI Riser as shown above. 10. Lift up with both hands. 11. Remove the Riser Card Assembly from the device.

124 124 Chapter 6 NetBackup 5220 hardware removal and replacement Remote Management Module Remove the plastic air duct. 13. Disconnect the I/O expansion module from the mainboard connector and the standoffs and remove the module out of the device. 14. Remove the standoffs from the mainboard. 15. Install the I/O expansion module filler panel(s) into the rear panel of the device. 16. Replace the air duct. 17. Re-install the PCI riser assembly into the server system. 18. Replace the chassis cover, making sure to secure the screw that holds the cover down. 19. Replace thc NetBackup 5220 into the rack cabinet. 20. Replace the AC main power cable and peripherals. 21. Power up the device through the OS. Remote Management Module 3 The Remote Management Module 3 is not field-replaceable at this time. Contact technical support if you have any issues. RAID Activation Key and RAID Mini-DIMM The Activation key and mini-dimm(s) are not field-replaceable at this time. Contact technical support if you have any issues. Installing or Replacing the RAID Battery Backup Unit (BBU) The NetBackup 5220 can be used with the Symantec Storage Shelf to expand storage space. The NetBackup 5220 could also be used by itself. If the NetBackup 5220 is intended for use with at least one Symantec Storage Shelf, additional hardware is required. Extra parts include a RAID controller card, Battery Backup Unit (BBU) for the RAID card and six 4Gb DIMM cards to support the RAID card and additional storage. If the NetBackup 5220 and Symantec Storage Shelf are ordered at the same time, the RAID card and its accessories are installed into the NetBackup 5220 prior to shipment. In this case, field and service personnel should verify that the RAID card

125 Chapter 6 NetBackup 5220 hardware removal and replacement 125 has been installed into the NetBackup 5220 Riser Card Assembly upon receipt of shipment. If a Symantec Storage Shelf is ordered later than the NetBackup 5220, a RAID Controller Card and accessories will need to be ordered and installed separately. If the RAID card and its accessories are required but not installed, obtain the necessary items from the customer and install them into the NetBackup 5220 chassis per the following procedure. 1. Shutdown the NetBackup 5220 and any peripherals. Be sure that all devices are off and no programs are running. If you disconnect devices while programs are running, data loss may occur. 2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup Wear ESD preventive wrist straps. 4. Carefully remove the NetBackup 5220 from the rack cabinet. 5. Place it on a grounded, ESD protective surface. 6. Remove the screw on the top, right-hand side of the chassis. Use the thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device.

126 126 Chapter 6 NetBackup 5220 hardware removal and replacement Installing or Replacing the RAID Battery Backup Unit (BBU) Removing the NetBackup 5220 chassis cover 7. Remove the chassis cover completely. Chassis with cover removed 8. Standing at the rear of the NetBackup 5220, place one hand on either side of the PCI Riser as shown above. 9. Lift up with both hands. 10. Remove the PCI Riser Card Assembly from the device. 11. Turn the PCI Riser Assembly upside down and place it on an ESD preventive surface.

127 Chapter 6 NetBackup 5220 hardware removal and replacement Remove the RAID card from the PCI Riser Card. 13. The Battery Backup Unit (BBU) fits onto the top of the RAID card. 14. Three screw hold the battery to the RAID card. 15. If you are removing and replacing a battery, remove the screws and the battery. 16. Install a new battery and secure it with the screws. Do not over-torque or strip the screws. 17. If you are install a new battery, place it onto the RAID card and secure it with the screws. Do not over-torque or strip the screws. Battery screw holes on RAID controller card 18. Install the RAID Controller Card into the PCI Riser Assembly. 19. Install the PCI riser assembly. 20. Replace the chassis cover and the screw holding it down. 21. Replace the device into the rack cabinet 22. Plug the main AC power cable and all peripherals into the rear of the NetBackup Power up the device through the OS.

128 128 Chapter 6 NetBackup 5220 hardware removal and replacement Replacing the Power Supply Modules Replacing the Power Supply Modules 1. Shutdown the NetBackup 5220 and any peripherals. Be sure that all devices are off and no programs are running. If you disconnect devices while programs are running, data loss may occur. 2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup Wear ESD preventive wrist straps. The NetBackup 5220 can be ordered with two power supply modules, which fit into the rear left-hand side of the chassis. Two power supply modules provide redundant power in case of failure of one of the modules. Power Supply Modules 4. To remove an installed module, move the green spring leaf on the right side of the module and firmly grasping the handle. 5. Pull gently until the module releases.

129 Chapter 6 NetBackup 5220 hardware removal and replacement 129 Replacing a fan module 6. As needed, insert a new power supply module until it clicks into place. 7. Secure the spring leaf. Make sure the new module is seated firmly and evenly. 8. Connect a main AC power cable into the power socket of the module. 9. Connect all peripherals. 10. Power up the device through the OS. The six fans in the NetBackup 5220 can be removed as a single unit. It is not possible to replace individual fans. Be sure that the NetBackup 5220 has been properly powered off and no programs or peripherals are running. If you disconnect devices while programs are running, data loss may occur. 1. Shutdown the NetBackup 5220 and any peripherals. 2. Disconnect the main AC power cord and peripheral cables/cords from the rear of the NetBackup Wear ESD preventive wrist straps. 4. Carefully remove the NetBackup 5220 from the rack cabinet. 5. Place it on a grounded, ESD protective surface. 6. Remove the screw on the top, right-hand side of the chassis. Use the thumb grip on the top, left-hand side of the chassis to slide the cover towards the rear of the device.

130 130 Chapter 6 NetBackup 5220 hardware removal and replacement Replacing a fan module Removing the NetBackup 5220 chassis cover 7. Remove the chassis cover completely. Chassis with cover removed 8. Standing at the rear of the NetBackup 5220, place one hand on either side of the PCI Riser as shown above. 9. Lift up with both hands and remove the Riser Card Assembly from the device.

131 Chapter 6 NetBackup 5220 hardware removal and replacement 131 Chassis with air duct 10. Remove the plastic air duct. 11. Remove the blue air baffle from the left side of the chassis. 12. Loosen and lift the bridge by releasing the clip at its upper end. 13. Remove the fan baffle from between fans 3 and 6.

132 132 Chapter 6 NetBackup 5220 hardware removal and replacement Replacing a fan module Fans, baffles, and bridge 14. Carefully remove each of the six connectors between the fans and the mainboard. There is one connector for each fan.

133 Chapter 6 NetBackup 5220 hardware removal and replacement 133 Fan connectors 15. Disconnect all six fan connectors (to the mainboard). 16. Carefully lift the fan module up and out of the chassis. 17. Place a new fan module into the chassis. 18. Line up the pins on the chassis floor with the matching holes on the bottom of the fan assembly. 19. Push down on the fan assembly to secure it into the chassis. 20. Connect each of six fan connections to the connectors on the mainboard. 21. Replace the fan baffle between fans 3 and Resecure the bridge, clipping it into place. 23. Replace the air baffle on the left side of the chassis. 24. Replace the air duct. 25. Re-install the PCI riser assembly. 26. Replace the chassis cover, making sure to secure the screw that holds the cover down. 27. Replace thc NetBackup 5220 into the rack cabinet. 28. Replace the AC main power cable and peripherals. 29. Power up the device through the OS.

134 134 Chapter 6 NetBackup 5220 hardware removal and replacement Installing and removing the rack handles Installing and removing the rack handles Rack handles are located on the left and right sides of the NetBackup 5220 front panel. The handles prevent the device from sliding out of the rack and allow attachment of the bezels. Rack handles 1. Place the NetBackup 5220 on a grounded surface. 2. Align the the left and right rack handles with the two holes on each side of the device. 3. Secure the two screws to the device. 4. Install the device into the rack via the rack rails. 5. When the device is firmly placed in the rack, the rack handles snap into place. 6. To remove the rack handles, remove the device from the rack. 7. Unscrew the two screws attached to each rack handle on either side of the device. Installing and removing the bezel The black, molded plastic bezel prevents damage or inadvertent contact with the front panel of the NetBackup The bezel also allows optimal air flow from the front of the device. 1. Align the sides of the bezel with the front panel of the NetBackup Carefully snap the bezel onto the front panel. 3. To remove the bezel, disengage it from the front panel, being careful not to disconnect the control panel in the top right-hand corner.

135 135 Chapter 7 Symantec Storage Shelf hardware removal and replacement This chapter provides information regarding the removal, installation, and replacement of the Symantec Storage Shelf device, components, and peripherals. Before you begin Before working with your Symantec Storage Shelf, read and understand the safety information section in this manual. Note: When you service the device, you must first power down the device through the OS. Make sure no programs or peripherals are running. Then unplug all peripheral devices and the AC power cord. Tools and supplies Phillips (cross head) screwdrivers (#1 bit and #2 bit) Needle nosed pliers Anti-static wrist strap and gloves and conductive foam pad (recommended) Unpacking the Symantec Storage Shelf The shipping box containing the storage shelf includes the following:

136 136 Chapter 7 Symantec Storage Shelf hardware removal and replacement Installing the Symantec Storage Shelf guide rails Symantec Storage Shelf (qty 1) RJ11-to-DB9 serial data cables (qty 2) Dual-controller models, (qty 2) Left and right rack mounting rails (1 each) 1.5m (4.9 ft) Power cords (qty 2) Installing the Symantec Storage Shelf guide rails Each left and right mounting rail for the Symantec Storage Shelf is shipped as a unit. The front and back of each rail slide apart a few inches to allow for precise fitting into the rack cabinet. The bottom of each rail includes a sturdy metal ledge on which the Symantec Storage Shelf sits. Procedure 1. Obtain the left and right mounting rails. The front of these rails mount on the front of the vertical metal posts of the rack cabinet. 2. Facing the rack cabinet, align the left rail over the vertical metal post on the left side of the rack. Be sure that the support ledge is on the bottom of the rail, inside the cabinet, so that the storage shelf can sit upon it. 3. Place the alignment pin in the top hole of the rail. Make sure it passes through the rack and fasten the back of the pin. 4. Use a standard rack screw in the bottom hole of the rail, to secure the rail to the rack. 5. Slide the rear of the mounting rail into the rear metal post of the rack. 6. Repeat these steps for the mounting rail on the right side of the rack, again be sure that the support ledge is on the bottom of the rail, inside the cabinet. Installing the Symantec Storage Shelf into a rack Verify that the left and right mounting rails are installed successfully.

137 Chapter 7 Symantec Storage Shelf hardware removal and replacement 137 One fully-loaded or storage shelf weighs up to 33 kg.(73 lbs). More than two persons are required to move and install each device. You can remove the power supplies if you want to decrease the weight during installation. Procedure 1. Wear an ESD-preventive wrist strap and ESD-preventive gloves. 2. Slide the Symantec Storage Shelf along the mounting rails into the rack cabinet. 3. Fasten the rack handles securely. 4. Fasten all screws with an M4 Phillips screw driver. 5. Ensure that the Storage Shelf sits properly and all screws are secure. Symantec Storage Unit rack handles Symantec Storage Shelf cover/chassis Disk drives The Symantec Storage Shelf chassis should not be opened. The only front panel components that can be removed and replaced are the disk drive modules. On the rear panel, the two I/O modules and two power supply modules can be hot-swapped. The Symantec Storage Shelf accommodates 16 hot-swappable disk drive modules, accessed through the front panel of the device. Each module includes two LEDs to show disk and power/activity status. The 16 drives are installed in the device prior to shipment. This section provides information on removing and replacing disk modules in cause of faults or failure.

138 138 Chapter 7 Symantec Storage Shelf hardware removal and replacement Disk drives Symantec Storage Shelf disk drives To remove and replace a disk drive module: 1. Put on an ESD-preventive wrist strap. 2. Press the disk module release button of the disk drive you want to remove. 3. Slide the disk module out of its disk bay. 4. Place a new disk module into the empty disk bay. 5. Slide the disk module forward until it snaps into place. 6. If you are not placing a new disk module into the storage shelf at this time you must insert a blank module in order to maintain proper air flow.

139 Chapter 7 Symantec Storage Shelf hardware removal and replacement 139 Power supply modules The Symantec Storage Shelf includes two power supply modules. Each module contains two fans, one power socket, one LED, and one on/off button. Symantec Storage Shelf power supply modules You may need to remove one or both of the power modules if there is failure. Be sure that the Symantec Storage Shelf has been properly powered off and no programs or peripherals are running. If you disconnect devices while programs are running, data loss may occur. To remove and replace a power supply module: 1. Power the device down. 2. Disconnect the device from the main AC power source. 3. Put on an ESD-preventive wrist strap. 4. Remove the two screws from the power supply module, one on each side of the module. 5. Grasp the metal handle and pull gently to slide the module out of the chassis. 6. Place a new power supply module into the chassis. 7. Slide the new module in until it is firmly seated. 8. Replace the two screws, one on either side of the module.

140 140 Chapter 7 Symantec Storage Shelf hardware removal and replacement I/O modules 1 and 2 9. Secure, but do not strip or over-torque the screws. TBD Never leave a power supply module bay empty. Proper air cooling through the entire device depends on having both power supply module bays installed with the proper components. I/O modules 1 and 2 There are two I/O modules in the Symantec Storage Shelf; one primary and one secondary module. Both modules are located in the rear of the storage shelf. I/O module #1 is on the left side of the device. I/O module #2 is on the right side of the device. Symantec Storage Shelf I/O modules 1 and 2 Each I/O module is hot-swappable. It is not necessary to power down the storage shelf. To remove and replace an I/O module: 1. Loosen the release latch of the I/O module (#1 or #2) that you wish to remove. 2. Pull the sides of the module toward you, so that it slides out of its bay. 3. Obtain a new I/O module and place it into the empty bay. 4. Slide the module forward until it snaps into place. 5. Secure the release latch.

141 Chapter 7 Symantec Storage Shelf hardware removal and replacement 141 Cables There are six ports on the rear panel of the Symantec Storage Shelf. Each I/O module has three ports; one RJ11 serial port and two SAS ports. Serial cable Communication between your storage shelf and the Command Line Interface (CLI) on your PC occurs via an RJ11 serial port on the rear panel of the storage shelf. Each of the two I/O modules contains one of these ports. You can connect a serial cable to a PC monitor and control the storage shelf. A RJ11-to-DB9 serial cable ships with the storage shelf. To set up a serial cable connection: 1. Attach the RJ11 end of the serial cable to the RJ11 serial connector on the left I/O module on the rear panel of the storage shelf. 2. Attach the DB9 end of the serial cable to a serial port on the your management PC or server. SAS cable connection to the NetBackup 5220 The NetBackup 5220 and Symantec Storage Shelf communicate via one or two SAS cables. These cables connect to the SAS (RAID) connectors on the rear panel of each device. The SAS connectors are hot-pluggable. The two devices may remain powered on when you connect them. It is not recommended to have data programs running at this time. Interference with running programs may cause loss of data. Each I/O module in the storage shelf includes one SAS IN port and one SAS OUT port. Each of these ports has one LED to indicate activity. Note: The Symantec Storage Shelf SAS OUT port is an expansion port that is not operational at this time. To connect the NetBackup 5220 to the Symantec Storage Shelf: 1. Attach one end of a 4X to 4X external SAS cable to the SAS IN connector in I/O module #1 (primary module) on the rear of the storage shelf.

142 142 Chapter 7 Symantec Storage Shelf hardware removal and replacement Cables 2. Connect the other end of this external SAS cable to the SAS IN connector on rear panel of the NetBackup Attach one end of the second 4X to 4X external SAS cable to the SAS IN connector in I/O module #2 (secondary module) on the rear of the storage shelf. 4. Connect the other end of the second external SAS cable to the second SAS IN connector on rear panel of the NetBackup Power cable Use the two power cords shipped with the Symantec Storage Shelf (1.5m (4.9 ft) power cords (qty 2). One power cord is provided for each of the two power supply modules in the storage shelf. Both power modules should be used in order to provide redundant power. To install an AC power cord: 1. Obtain both country-specific power cords that shipped with your storage shelf. 2. Plug one end of the power cord into the main AC power source in the equipment room. 3. Plug the other end of the power cord into one of the AC power sockets on the rear panel of the storage shelf. 4. Repeat the previous two steps for the second power cord

143 Chapter 7 Symantec Storage Shelf hardware removal and replacement 143 SAS cable connection to NetBackup 5220 The Symantec Storage Shelf functions as a disk expansion device to the NetBackup CLI software on the NetBackup 5220 can scan disks on the storage shelf, providing activity status. Two SAS cables connect the devices, per the following instructions. 1. Verify that both devices are securely fastened in the rack cabinet. 2. The devices can be connected while the power is on. It is recommended that both devices are plugged into two AC power sources to maintain redundancy. 3. Connect one SAS cable to the SAS IN port of I/O Module 1 (primary I/O module) on the Symantec Storage Shelf. 4. Connect the other end of that cable to one port of the RAID card in slot 5 on the rear panel of the NetBackup Repeat Steps 3 and 4 with the other SAS cable. NetBackup 5220 and Symantec Storage Shelf connection Note: On the rear panel of the Symantec Storage Shelf, the SAS OUT ports are not available for use at this time.

144 144 Chapter 8 Symantec Storage Shelf Frequently Asked Questions This chapter addresses various issues that technicians, engineers or customers may encounter. Sample questions (Q) and answers (A) are provided. Q: What kind of disk drives can I use with a Symantec Storage Shelf? A: Symantec supplies the Storage Shelf with 16 drives, with either 2 TB or 3 TB drives and a 3.5 form factor. Q:How can I determine when the Symantec Storage Shelf has fully booted? A: When the Storage Shelf unit is fully booted up, the power, disk module, controller module and power supply LEDs become green. The heartbeat LED blinks green once every 4 seconds if one I/O module is installed or once every 2 seconds if two I/O modules are installed. Q: How can I determine if my CLI connection is to the primary default I/O module? A: After you establish the CLI connection, type Enclosure and press Enter. Look at the top of the display for an item called I/O Module Role. If the Role is Primary, you are connected to the default primary I/O module. If the Role is Secondary, you are connected to the default secondary I/O module. Q: What happens if a disk drive fails? A: The failure can be seen in a number of different places.

145 Chapter 8 Symantec Storage Shelf Frequently Asked Questions 145 Error messages through the command line system GUI showing the command on the TBDInterface Depending on the nature of the failure, the failed drive might not appear in the CLI, or the failed drive might display errors when you run the enclosure command or the link command. To view link status: At the cli> prompt, type link and press Enter. cli>link Link Statistics display after Link Status. A separate command is not required. To clear all link error counts: At the cli> prompt, type link -a clear and press Enter. cli>link -a clear Q: Can I hot-swap a failed drive with a new drive? A: Yes. Disk drives are hot-swappable on the Symantec Storage Shelf. Q: Can the Symantec Storage Shelf run using just one power supply? A: Yes, it is possible to run the Symantec Storage Shelf on a single power supply. However, leaving one power supply off means there is no redundancy if the other power supply fails. Also, omitting one power supply and its fans reduces air flow through the enclosure, which can contribute to overheating. Always switch on both power supplies.

146 146 Appendix A: Technical Reference 750W single power supply input voltages The power supply must operate within all specified limits over the input voltage range. NetBackup 5220 power supply input voltages Parameter Min Rated Max Startup VAC Power-off VAC Max input AC current Max rate input AC current Voltage (110) 90Vrms Vrms 140 Vrms 85 VAC +/- 5 VAC 75 VAC +/- 5VAC 12Arms Arms 3 Voltage (220) Arms 2 5.5Arms 3 Vrms Vrms Vrms Frequency 47Hz 50/60 Hz 63Hz Notes: 1. Maximum input current at low input voltage range is measured at 90 VAC, at maximum load. 2. Maximum input current at high input voltage range is measured at 180 VAC, at maximum load. 3. Maximum rated input current is measured at 100 VAC and 200 VAC.

147 Appendix A: Technical Reference 147 Environmental specifications The following table defines the system level operating and non-operating environmental limits. Environmental specifications Parameter State Details Temperature Non-operating Operating -40 Fto 70 F 10 C to 35 C with the maximum rate of change not to exceed 10 C per hour Humidity Non-operating 90% relative humidity (non-condensing) at 28 C. Shock Operating Packaged Unpackaged 2.0 g peak, 11 msec, half sine Non-palletized free fall in height 24 (> 40 lbs to < 80 lbs) Operational after an 18" free fall. Trapezoidal, 25 g, velocity change 136 inches/sec. Vibration Unpackaged 5 Hz to 500 Hz, 2.20 g RMS random Acoustic noise Electrostatic discharge (ESD) System Cooling Requirement (BTU/Hr) Sound Power: 7.0 BA in an idle state at typical office ambient temperature (23 +/- 2 C) +/-12 KV except I/O port +/- 8 KV NetBackup 5220: 2550 BTU/Hr Symantec Storage Shelf: 1270 BTU/Hr

148

149 149 Appendix B: Regulatory and Certification Information WARNING: To ensure regulatory compliance, you must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide. Use of other products/components will void the UL listing and other regulatory approvals of the product and will most likely result in noncompliance with product regulations in the region(s) in which the product is sold. To help ensure EMC compliance with your local regional rules and regulations, before computer integration, make sure that the server system, power supply, and other modules have passed EMC testing using a server board with a microprocessor from the same family (or higher) and operating at the same (or higher) speed as the microprocessor used on this server board. The final configuration of your end system product may require additional EMC compliance testing. This is an FCC Class A device. Integration of it into a Class B system does not result in a Class B device.

150 150 Appendix B: Regulatory and Certification Information Product Regulatory Compliance Product Regulatory Compliance The NetBackup 5220 product, when correctly integrated per this guide, complies with the following safety and electromagnetic compatibility (EMC) regulations. Intended Application - This product was evaluated as Information Technology Equipment (ITE), which may be installed in offices, schools, computer rooms, and similar commercial type locations. The suitability of this product for other product categories and environments (such as: medical, industrial, telecommunications, NEBS, residential, alarm systems, test equipment, etc.), other than an ITE application, may require further evaluation. Product Safety Compliance UL CSA (USA / Canada) EN60950 (Europe) IEC60950 (International) CB Certificate & Report, IEC60950 (report to include all country national deviations) GS Certification (Germany) GOST R Certification (Russia) Belarus Certification (Belarus) Ukraine Certification (Ukraine) CE - Low Voltage Directive 73/23/EEE (Europe) IRAM Certification (Argentina) GB4943- CNCA Certification (China) Product EMC Compliance - Class A Compliance FCC /ICES Emissions (USA/Canada) Verification CISPR 22 - Emissions (International) EN Emissions (Europe) EN Immunity (Europe) EN Harmonics (Europe) EN Voltage Flicker (Europe) CE - EMC Directive 89/336/EEC (Europe) VCCI Emissions (Japan)

151 Appendix B: Regulatory and Certification Information 151 AS/NZS 3548 Emissions (Australia / New Zealand) BSMI CNS13438 Emissions (Taiwan) GOST R Emissions (Russia) GOST R Immunity (Russia) Belarus Certification (Belarus) Ukraine Certification (Ukraine) GB CNCA Certification (China) GB (Harmonics) CNCA Certification (China) Product Ecology Compliance Use of banned substances are restricted t in accordance withworld wide regulatory requirements. A Material Declaration Data Sheet is available. Europe - European Directive 2002/95/EC - Restriction of Hazardous Substances (RoHS) Threshold limits and banned substances are noted below. Quantity limit of 0.1% by mass (1000 PPM) for: Lead, Mercury, Hexavalent Chromium, Polybrominated Biphenyls Diphenyl-Ethers (PBB/PBDE) Quantity limit of 0.01% by mass (100 PPM) for: Cadmium California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best Management Practices for Perchlorate Materials China - Restriction of Hazardous Substances (China RoHS) WEEE Directive (Europe) Packaging Directive (Europe) Certifications / Registrations / Declarations NRTL Certification (US/Canada) CE Declaration of Conformity (CENELEC Europe) FCC/ICES-003 Class A Attestation (USA/Canada) VCCI Certification (Japan) C-Tick Declaration of Conformity (Australia) MED Declaration of Conformity (New Zealand) BSMI Certification (Taiwan) GOST R Certification / Certification (Russia)

152 152 Appendix B: Regulatory and Certification Information Product Regulatory Compliance Markings Belarus Certification / Certification (Belarus) IRAM Certification (Argentina) CNCA CCC Certification (China) Ecology Declaration (International) China RoHS Environmental Friendly Use Period Packaging & Product Recycling Marks Product Regulatory Compliance Markings The NetBackup 5220 product is provided with the following regulatory and safety markings. In the event there is no room for a marking(s) on the chassis, the information is provided in this guide. culus Listing Marks USA/Canada GS Mark Germany CE Mark Europe

153 Appendix B: Regulatory and Certification Information 153 FCC Marking (Class A) USA This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. EMC Marking (Class A) Canada CANADA ICES-003 CLASS A CANADA NMB-003 CLASSE A VCCI Marking (ClassA) Japan Japanese-font/text to be supplied TBD BSMI Certification Number & Class A WarningTaiwan GOST R Marking Russia China Compulsory Certification Mark China

154 154 Appendix B: Regulatory and Certification Information Product Regulatory Compliance Markings Belarus Safety Compliance Mark Belarus Waste of Electronic and Electrical Equipment Recycling Mark Europe China Restriction of Hazardous Substance Environmental Friendly Use Period Mark China China Recycling Mark China Recycling Marks International

155 Appendix B: Regulatory and Certification Information 155 Battery Perchlorate Warning Information California Perchlorate Material - Special handling may apply. See This notice is required by California Code of Regulations, Title 22, Division 4.5, and Chapter 33: Best Management Practices for Perchlorate Materials. This product may include a battery which contains Perchlorate material. Safety Multiple Power Cord Marking This unit has more than one power supply cord. To reduce the risk of electrical shock, disconnect two (2) power supply cords before servicing. Nordic Countries Connection to Proper Ground Outlet "WARNING:" "Apparaten skall anslutas till jordat uttag, närden ansluts till ett nätverk." "Laite on liitettävä suojamaadoituskoskettimilla varustettuun pistorasiaan." "Connect only to a properly earth grounded outlet." Safety Stand-by power