STUDY GUIDE. 9. A serial port transmits data in parallel and is most often used by an older printer.

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1 NetOps Sem A Exam True/False Indicate whether the statement is true or false. 1. Current versions of Windows use DOS as the operating system. 2. The kernel provides a way for the user to do such things as select music to burn to a CD, install an application, or change the wallpaper on the Windows desktop. 3. Knowing how to effectively work with people in a technical world is one of the most sought-after skills in today s service-oriented work environments. 4. Excessive heat can damage the CPU and the motherboard. 5. Most often, placing memory on the motherboard and updating the BIOS manually is all that is necessary for installation. 6. Hardware problems usually show up at POST, unless there is physical damage to an area of the hard drive that is not accessed during POST. 7. Newer computers do not allow you to boot without a keyboard. 8. SuperSpeed USB is about ten times faster than Hi-Speed USB and roughly five times faster than FireWire A serial port transmits data in parallel and is most often used by an older printer. 10. Parallel ATA, sometimes called the EIDE (Enhanced IDE) standard or the IDE standard, is faster than SATA. Multiple Choice Identify the choice that best completes the statement or answers the question. 11. A(n) is software that controls a computer. a. application c. interface routine b. operating system d. ROM routine 12. A interface is an interface that uses graphics as compared to a command-driven interface. a. text c. common user b. menu-based d. graphical user 13. Vista has a new 3D user interface called the user interface. a. Glass c. Air b. Aero d. Shield 14. A makes it possible to boot a computer into one of two installed OSs. a. hypervisor c. dual boot b. virtualization layer d. quick boot 15. A(n) is the portion of an OS that relates to the user and to applications.

2 a. hypervisor c. GUI b. interpreter d. shell 16. The OS is responsible for interacting with hardware. a. kernel c. driver layer b. abstraction layer d. ring 17. The interface between the subsystems in user mode and the HAL. a. application c. primitive b. executive services d. non-privileged services 18. The is normally located at the bottom of the Windows desktop, displaying information about open programs and providing quick access to others. a. taskbar c. menu bar b. Windows button d. task ribbon 19. The is usually on the right side of the taskbar and displays open services. a. status tray c. system tray b. display area d. identification area 20. A(n) is a program that runs in the background to support or serve Windows or an application. a. interface c. daemon b. slave d. service 21. The dialog box in Windows Vista appears each time a user attempts to perform an action that can be done only with administrative privileges. a. User Account Confirmation c. User Access Control b. User Account Control d. User Access Confirmation 22. Windows identifies file types primarily by the. a. file contents c. file extension b. resource fork d. companion stream 23. A(n) is a list of items that is used to speed up a search. a. database c. shortcut b. index d. block 24. has industry recognition, so it should be your first choice for certification as a PC technician. a. Security+ Certification c. Hardware+ Certification b. Network+ Certification d. A+ Certification 25. When someone initiates a call for help, the technician starts the process by creating a(n). a. ticket c. rule b. request d. order 26. is required if the customer must be told each key to press or command button to click. a. Attitude c. Patience b. Arrogance d. Objectivity 27. Knowing how to a problem to those higher in the support chain is one of the first things you should learn on a new job. a. delegate c. downgrade b. recommend d. escalate

3 28. The motherboard, like all other components inside the computer case, should be the chassis. a. detached from c. grounded from b. attached to d. grounded to 29. A is an electronic device that can hold an electrical charge for a period of time and can smooth the uneven flow of electricity through a circuit. a. resistor c. capacitor b. diode d. transistor 30. A color or stripe down one side of a cable marks this side of the cable as pin 1. a. blue c. red b. black d. green 31. A(n) is a general-purpose tool that can measure several characteristics of electricity in a variety of devices. a. ohmeter c. multimeter b. ammeter d. voltmeter 32. A case sits upright on the floor or a desk and can be as high as two feet and has room for several drives. a. low-profile c. desktop b. compact d. tower 33. Older hard drives use a(n) -conductor IDE ribbon cable. a. 20 c. 60 b. 40 d The first ATX power supplies and motherboards used a single power connector called the connector that had 20 pins. a. A1 c. P2 b. P1 d. P3 35. The provides backup power in the event that the AC fails completely. a. line manager c. uniform power supply b. uninterruptible power supply d. line conditioner 36. is running a processor, motherboard, or video card at a higher frequency than the manufacturer recommends and is not considered a best practice. a. Overburning c. Overrunning b. Overclocking d. Overbuilding 37. Some cases have, also called spacers, which are round plastic or metal pegs that separate the motherboard from the case, so that components on the back of the motherboard do not touch the case. a. standoffs c. clubs b. columns d. picks 38. A is the most complicated component in a computer. a. modem c. sound card b. motherboard d. video card 39. At the beginning of the boot drive (usually drive C) is the OS record. a. strap c. master b. loop d. boot

4 40. buses have been improved several times; there are currently three major categories and within each category, several variations of the bus. a. ISA c. Express b. AGP d. PCI 41. A(n) boot involves turning on the power with the on/off switch. a. warm c. absolute b. hard d. soft 42. The fast end of hub in the Intel i800 series chipsets, which contains the graphics and memory controller, connects to the system bus and is called the hub s. a. Middle Bridge c. South Bridge b. North Gate d. North Bridge 43. For Windows XP, Ntldr is responsible for loading the OS, and is, therefore, called the. a. boot loader program c. link loader program b. boot interface program d. partition management program 44. The process of upgrading or refreshing the ROM BIOS chip is called BIOS. a. flashing c. cloning b. refurbishing d. flushing 45. The most reliable way to restore settings is to keep a written record of all the changes you make to. a. CMOS RAM c. BMOS RAM b. BMOS ROM d. DMOS ROM 46. The have a lever that is used to lift the processor up and out of the socket. a. zero insertion force sockets c. minimal insertion force sockets b. zero tolerance sockets d. zero effort sockets 47. With any installation, remember the importance of using a ground strap (ground bracelet) to ground yourself when working inside a computer case to protect components against. a. EDS c. ESD b. ASD d. NSD 48. Later sockets used a, with pins staggered over the socket to squeeze more pins into a small space. a. linear pin grid array c. staggered pin grid array b. vertical pin grid array d. keyed pin grid array 49. Intel s allows each logical processor within the processor package to handle an individual thread in parallel with other threads being handled by other processors within the package. a. Hyper-Execution c. HyperTransport b. Multi-Threading d. Hyper-Threading 50. Using the technology, the Intel processor, chipset, and wireless network adapter are all interconnected as a unit, which improves laptop performance. a. Centrino c. vpro b. Core d. Centrum 51. Memory in the processor package, but not on the processor die, is called cache. a. Level 1 c. Level 3 b. Level 2 d. Level 4

5 52. The cooler sits on top of the processor and consists of a fan and a heat, which are fins that draw heat away from the processor. a. dump c. pump b. pipe d. sink 53. The CMOS battery failure can be reported by startup BIOS during the. a. firmware c. POST b. OST d. Self Test 54. The current set of standards that is used by BIOS, hardware, and the OS to manage power is. a. Advanced Connection and Programming Interface b. Advanced Configuration and Programming Interface c. Advanced Connection and Power Interface d. Advanced Configuration and Power Interface 55. Intel s current families of processors for the desktop include four major groups:. a. the Pentium, the Phenom, the Celeron, and the Atom families b. the Core, the Pentium, the Celeron, and the Atom families c. the Sempron, the Core, the Celeron, and the Atom families d. the Core, the Pentium, the Celeron, and the Molecule families 56. A Rambus memory module is called a(n). a. RIMM c. SIMM b. DIMM d. RDIMM 57. If the number of bits is not an odd number for odd parity or an even number for even parity, a error occurs. a. checksum c. word b. flip d. parity 58. RAM is divided into two categories,. a. DIMM and SODIMM c. RIMM and SRAM b. DRAM and SRAM d. SRAM and msdram 59. To upgrade memory means to add more to a computer. a. ROM c. RAM b. Flash d. disk 60. Laptops use a smaller version of a DIMM called a(n). a. mdimm c. ddimm b. SO-DIMM d. l-dimm 61. RAM on motherboards today is stored on. a. chips c. Socket Mem478 b. FPGAs d. DIMMs 62. For RIMM modules, install the RIMMs beginning with bank. a. 0 c. alpha b. 1 d. beta 63. If the chip s surface is dull or matted, or you can scratch off the markings with a fingernail or knife, suspect that the chip has been. a. re-burned c. defaced b. re-marked d. installed new

6 64. DIMMs intended to be used in servers must be extremely reliable and use an error-checking technology called. a. CRC c. AES b. ECC d. DPD 65. When installing the RIMM, on the edge of the RIMM module will help you orient it correctly in the socket. a. vents c. notches b. colors d. symbols 66. A drive has one, two, or more platters, or disks, that stack together and spin in unison inside a sealed metal housing that contains firmware to control reading and writing data to the drive and to communicate with the motherboard. a. magnetic optical c. magnetic hard b. floppy d. magnetic image 67. The top and bottom of each disk of a magnetic hard drive have a(n) that moves across the disk surface as all the disks rotate on a spindle. a. read head c. access head b. read/write head d. platter device 68. Each side, or surface, of one hard drive platter is called a. a. bubble c. tail b. wing d. head 69. The total number of on the drive determines the drive capacity. a. sectors c. platters b. wedges d. controllers 70. is a system BIOS feature that monitors hard drive performance, disk spin up time, temperature, distance between the head and the disk, and other mechanical activities of the drive in order to predict when the drive is likely to fail. a. S.M.A.R.T. c. S.T.A.R.T. b. D.A.R.T. d. S.P.I.N. 71. transfers data directly from the drive to memory without involving the CPU. a. RMA c. SMA b. DAM d. DMA 72. With, you can connect and disconnect a drive while the system is running. a. wet-swapping c. hot-swapping b. cold-swapping d. block-swapping 73. A technology that configures two or more hard drives to work together as an array of drives is called. a. FLAG c. RAIN b. RAID d. RAISE 74. A drive is a duplication of everything written to a hard drive. a. network c. handle b. array d. image 75. The first sector on the disk, called the boot sector or record, contains the information about how the disk is organized and the file system used.

7 a. base c. slave b. interface d. boot 76. When using an 80-conductor cable-select cable, the drive nearest the motherboard is the. a. master c. subordinate b. slave d. major 77. BIOS manages lines that are used by a device to hail the CPU asking for data to be processed. a. DMA c. IRQ b. ACK d. ARQ 78. A plug is a tool used to test a serial, parallel, USB, network, or other port. a. loop-back c. wrap b. return d. lock out 79. Chips sometimes loosen because of temperature changes; this condition is called. a. chip slip c. chip creep b. block creep d. solder error 80. A(n) monitor (also called a progressive monitor) draws the entire screen in one pass. a. multipass c. noninterlaced b. multipath d. interlaced 81. The assignments refer to the system resources a parallel port will use to manage a print job. a. COM c. SRL b. LPT d. PRL 82. Devices and their device drivers are managed using. a. System Manager c. Device Manager b. Computer Manager d. Control Panel 83. supports speeds up to 400 Mbps and is sometimes called FireWire 400. a. IEEE 1394 c. IEEE 1394a b. IEEE d. IEEE For laptops, you can adjust the brightness of the display using keys. a. secondary c. control b. function d. interface 85. Problems with a device can sometimes be solved by updating the or firmware. a. device patches c. device scanners b. device drivers d. device containers 86. Ports on the motherboard can be disabled or enabled in setup. a. RAM c. Northbridge b. firmware d. BIOS 87. FireWire and i.link are common names for another peripheral bus officially named. a. IEEE 1394 c. IEEE 1399 b. IEEE 802.1x d. IEEE The card, also called a graphics card, provides one or more ports for a monitor. a. interface c. video b. input d. output

8 89. A(n) is a set of rule and standards that any two entities use for communication. a. interaction c. protocol b. interface d. language 90. The is a group of microchips on the motherboard that control the flow of data and instructions to and from the processor. a. chipset c. bridge b. gate d. block 91. Everything in a computer is. a. integers c. binary b. hexadecimal d. decimal 92. The most important component of the computer s electrical system is the, which is usually near the rear of the case. a. power supply c. cooling fan b. power bus d. drive cage 93. The term refers to the set of instructions that directs the hardware to accomplish a task. a. stack c. middleware b. hardware d. software 94. A device that is not installed directly on the motherboard is called a(n) device. a. extraneous c. perimeter b. standard d. peripheral 95. Primary storage is provided by devices called memory or located on the motherboard and on some adapter cards. a. Flash c. ROM b. BIOS d. RAM 96. Data and instructions are stored on special ROM (read-only memory) chips on the board and are called the. a. flash c. microcode b. BIOS d. Symbols 97. Most input/output devices communicate with components inside the computer case through a wireless connection or through cables attached to the case at a connection called a(n). a. slot c. interface b. socket d. port 98. The card provides a port for a network cable to connect the PC to a network. a. interface c. modem b. network d. video 99. A bus port can be used by many different input/output devices, such as keyboards, printers, scanners, and digital cameras. a. unified serial c. universal standards b. universal static d. universal serial 100. A(n) drive is considered standard equipment on most computer systems today because most software is distributed on CDs or DVDs. a. floppy c. flash b. hard d. optical

9 NetOps Sem A Exam Answer Section TRUE/FALSE 1. ANS: F PTS: 1 REF: ANS: F PTS: 1 REF: ANS: T PTS: 1 REF: ANS: T PTS: 1 REF: ANS: F PTS: 1 REF: ANS: T PTS: 1 REF: ANS: F PTS: 1 REF: ANS: T PTS: 1 REF: ANS: F PTS: 1 REF: ANS: F PTS: 1 REF: 15 MULTIPLE CHOICE 11. ANS: B PTS: 1 REF: ANS: D PTS: 1 REF: ANS: B PTS: 1 REF: ANS: C PTS: 1 REF: ANS: D PTS: 1 REF: ANS: A PTS: 1 REF: ANS: B PTS: 1 REF: ANS: A PTS: 1 REF: ANS: C PTS: 1 REF: ANS: D PTS: 1 REF: ANS: B PTS: 1 REF: ANS: C PTS: 1 REF: ANS: B PTS: 1 REF: ANS: D PTS: 1 REF: ANS: A PTS: 1 REF: ANS: C PTS: 1 REF: ANS: D PTS: 1 REF: ANS: D PTS: 1 REF: ANS: C PTS: 1 REF: ANS: C PTS: 1 REF: ANS: C PTS: 1 REF: ANS: D PTS: 1 REF: ANS: D PTS: 1 REF: ANS: B PTS: 1 REF: ANS: B PTS: 1 REF: ANS: B PTS: 1 REF: ANS: A PTS: 1 REF: ANS: B PTS: 1 REF: 176

10 39. ANS: D PTS: 1 REF: ANS: D PTS: 1 REF: ANS: B PTS: 1 REF: ANS: D PTS: 1 REF: ANS: A PTS: 1 REF: ANS: A PTS: 1 REF: ANS: A PTS: 1 REF: ANS: A PTS: 1 REF: ANS: C PTS: 1 REF: ANS: C PTS: 1 REF: ANS: D PTS: 1 REF: ANS: A PTS: 1 REF: ANS: B PTS: 1 REF: ANS: D PTS: 1 REF: ANS: C PTS: 1 REF: ANS: D PTS: 1 REF: ANS: B PTS: 1 REF: ANS: A PTS: 1 REF: ANS: D PTS: 1 REF: ANS: B PTS: 1 REF: ANS: C PTS: 1 REF: ANS: B PTS: 1 REF: ANS: D PTS: 1 REF: ANS: A PTS: 1 REF: ANS: B PTS: 1 REF: ANS: B PTS: 1 REF: ANS: C PTS: 1 REF: ANS: C PTS: 1 REF: ANS: B PTS: 1 REF: ANS: D PTS: 1 REF: ANS: A PTS: 1 REF: ANS: A PTS: 1 REF: ANS: D PTS: 1 REF: ANS: C PTS: 1 REF: ANS: B PTS: 1 REF: ANS: D PTS: 1 REF: ANS: D PTS: 1 REF: ANS: A PTS: 1 REF: ANS: C PTS: 1 REF: ANS: A PTS: 1 REF: ANS: C PTS: 1 REF: ANS: C PTS: 1 REF: ANS: B PTS: 1 REF: ANS: C PTS: 1 REF: ANS: C PTS: 1 REF: ANS: B PTS: 1 REF: ANS: B PTS: 1 REF: 394

11 86. ANS: D PTS: 1 REF: ANS: A PTS: 1 REF: ANS: C PTS: 1 REF: ANS: C PTS: 1 REF: ANS: A PTS: 1 REF: ANS: C PTS: 1 REF: ANS: A PTS: 1 REF: ANS: D PTS: 1 REF: ANS: D PTS: 1 REF: ANS: D PTS: 1 REF: ANS: B PTS: 1 REF: ANS: D PTS: 1 REF: ANS: B PTS: 1 REF: ANS: D PTS: 1 REF: ANS: D PTS: 1 REF: 16